Information service specialist job description

Provide moderate to advance level enterprise desktop, gaming and non-gaming applications, peripherals, networked and non-networked devices support including the ability to identify, research, and resolve technical problems. Install, configure, troubleshoot, and maintain operating systems, application software, and related utilities to provide efficient and reliable system operation.
Responsibilities
• Provide moderate to advanced technical support of an enterprise desktop environment and applications.
• Install and maintains network connected hardware and software, including services, peripherals, desktop PC, Virtual Desktop devices, printers, gaming devices connectivity, kiosks, and miscellaneous devices.
• Perform moderate to advance level system and application support which may include gaming systems, non-gaming, accounting/financial systems, various Casino and Back of House, and tribal systems and applications.
• Perform basic to moderate administration of Active Directory, email, and various application user accounts.
• Respond to incidents and create service requests using the service desk tracking system.
• Prepares and maintains documentation for IT support (i.e., desktop procedures, end-user help guidelines, trouble-shooting guides and hardware and application installation procedures).
• Assist with support of various server operating systems and hardware.
• Assists in communicating and coordinating scheduled maintenance and downtime with internal customers.
• Assist with compliance efforts pertaining to the Minimum Internal Control Standards for IT requirements.
• Participate in a team oriented environment
• Other duties may be assigned as needed
Qualifications
EDUCATION and/or EXPERIENCE
• A.S. or equivalent in Technical Institution (Two year degree). • 2-3 years experience in the field or a related area • Microsoft Certified Desktop Support Technician certificate or related Microsoft certification preferred • CompTIA N+ Certification preferred • CompTIA A+ certificate preferred
Pay range: $23.00 - $29.90 per hour
*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.
This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.

RESPONSIBILITIES

Molokai General Hospital is a 15-bed rural health care facility with a Critical Access Hospital designation. It provides the only emergency room for the residents and visitors on the island of Molokai. MGH is an affiliate of The Queen's Health System since 1987. The Queen's Health System 'ohana includes over 8000 employees and more than 1400 physicians with 1,000 specialists statewide.

Molokai General Hospital provides acute care, inpatient hospice, skilled nursing, and low-risk obstetrical services. We also offer primary care in a rural health clinic, chemotherapy, limited specialty procedures, diabetes management, family planning, physical therapy (including aquatic therapy), veteran's services and chronic disease navigation services.

Molokai General Hospital is committed to providing being a best place to work and practice. The ideal candidate will embody the spirit of aloha to work together with our organization and community to fulfill the intent of our founders, Queen Emma and King Kamehameha IV, to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

I. JOB SUMMARY/RESPONSIBILITIES

The IS Specialist is under the direction of the Information Services Coordinator. Assists with the planning and development of Hospital wide data communications networks and diverse information services projects involving multiple hardware platforms. Assists with evaluating, analyzing, planning, recommending, supporting and monitoring services related to the development implementation and efficient use of telecommunication hardware and software products and computer networking systems.

II. TYPICAL PHYSICAL DEMANDS

Essential: Seeing, hearing, speaking, standing, sitting, walking, stooping/bending, kneeling, crawling, climbing stairs, walking on uneven ground, squatting, twisting body, finger dexterity, lifting weight of 20 pounds to 80 pounds, pushing and pulling usual weight of 40 pounds to 100 pounds, carrying usual weight of 5 pounds to 40 pounds, reaching above shoulders, reaching at shoulders, reaching below shoulders, repetitive arm and hand motions, static gripping of an object for prolonged periods, frequent gripping of an object. Continuous: Seeing, hearing. Operates all office equipment and shop tools.

III. TYPICAL WORKING CONDITIONS

Both inside and outside environmental conditions, extreme heat and cold (temperature and duration), noise and/or vibration, hazardous physical conditions, atmospheric conditions which affect the respiratory system or the skin.

IV. MINIMUM QUALIFICATIONS

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school graduate or the equivalent.

B. EXPERIENCE:

• Experience supporting WAN/LAN networking equipment.

• Experience supporting and administrating business software and systems, including Windows client and server operating systems, Microsoft Office, servers, workstations, printers, scanners, faxes, VoIP and analog telephones.

• Experience troubleshooting, identifying, and resolving issues related to operating systems, software, hardware and networking.

• Experience in hospital applications such as electronic medical records, accounting, clinical systems, payroll/personnel preferred.

• Experience in project management preferred.

• May be required to lift up to 50 lb.

Equal Opportunity Employer/Disability/Vet

As an Information Services Specialist in our Corvallis Operations Center , you'll be an important part of a dedicated, respected, and talented team that provides technical assistance and day-to-day support by maintaining and troubleshooting desktop operating systems, applications, and hardware using a wide variety of tools. More than just keeping our systems running, your work will safeguard our members' 2 billion+ dollars and help your front-line coworkers to offer the exceptional customer service for which our credit union is known. It's a job that demands integrity, skill, and self-confidence. We are a service-focused organization where a professional appearance, a collaborative mindset, and can-do attitude are the norm in our IT team and across the organization.

Ways we'll appreciate you:

• A positive atmosphere
• Initial and on-going training; promotion opportunities
• Competitive wages, incentive bonuses, paid holidays and paid PTO time
• 100% credit-union-paid employee medical, dental, vision, life, short-term and long-term disability insurance; dependent coverage also available
• 401k Retirement savings plan with an amazingly generous employer match!
• Tax-saving Flexible Spending Plans
• Premier membership perks, loan discounts, company clothing, wellness and recognition programs

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service you'll provide via a secure and steady operation of our computer systems is critical to our success.

What you will need to be successful:

• High School GED or equivalent
• At least 2 years' experience providing support for networks and desktop systems including the setup, operation, maintenance, systems analysis, and troubleshooting hardware and related software
• Experience in any or all of the following areas preferred:
  • Financial services environment
  • Desktop management
  • Help Desk Management software
  • Asset Management
  • Microsoft Office and related desktop and server technologies
  • IP Telephony (Mitel preferred)
  • Network, Server, and Storage technologies
  • SCCM

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Location: 4800 SW Research Way, Corvallis
Work type: Full-time, non-exempt
Wage: $23/hr + bonus

Equal opportunity employer, including veterans and individuals with disabilities

The information above provides the general nature of work performed in this position and outlines primary qualifications. See the job description for complete details. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.

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