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Information service specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Ranganathan Chandrasekaran

Below we've compiled a list of the most critical information service specialist skills. We ranked the top skills for information service specialists based on the percentage of resumes they appeared on. For example, 20.0% of information service specialist resumes contained phone calls as a skill. Continue reading to find out what skills an information service specialist needs to be successful in the workplace.

15 information service specialist skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how information service specialists use phone calls:

Monitored listserv and responded to phone calls.
Assign and complete Crisis Center follow up phone calls with clients who have experienced suicidal ideations and are considered high risk.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how information service specialists use data entry:

Assumed responsibility for data entry and integrity of security-based information, auditing reports and timely discontinuation of access for terminated personnel.
Trained alumni/development Millennium software users; Trained users in policy & procedure in monthly data entry training meetings.

3. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how information service specialists use financial aid:

Maintained production tracking for financial aid, student accounts and student financial advising publications and forms.
Cross-trained with advisors, financial aid specialist, and admission specialist.

4. Desktop Support

Here's how information service specialists use desktop support:

Coordinated desktop training and provided desktop support of internal business applications to employees.
Provided desktop support for Microsoft Office, Visio, Lotus Notes, and proprietary applications.

5. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how information service specialists use computer equipment:

Installed, maintained, configured, tracked and repaired desktop computer equipment, components, and peripherals.
Point of Contact for vendors of office and computer equipment and supplies.

6. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how information service specialists use cms:

Maintained a legacy custom CMS based on 4D which handled data on over 19K clients and +9K unique inventory items.

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7. Network Issues

Here's how information service specialists use network issues:

Consulted with end-users to resolve technical and network issues and coordinated warranty repairs with manufacturers.
Diagnose and repair software, Hardware, network issues.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how information service specialists use mac:

Performed minor desktop/laptop hardware repair for PC/MAC equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Designed and implemented a security plan, replacing Air Fortress Gateways with WPA2 security using Mac address authentication.

9. SQL Server

Here's how information service specialists use sql server:

Modified data in Microsoft Excel to be uploaded into the SQL Server Database.
Developed different tools for ECS application, developed stored procedures for SQL Server database and new technologies for customer use/application.

10. Password Resets

Here's how information service specialists use password resets:

Configured User Accounts, password resets, quota management.
Assisted Help Desk customers with troubleshooting of application related issues such as removal/password resets/email setup/software installs.

11. TCP/IP

Here's how information service specialists use tcp/ip:

Configured and maintained Firewall and Switch as well as TCP/IP configuration and concepts.
Provide Network Support on TCP/IP Settings and basic Internet Connectivity/Browser Troubleshooting.

12. Help-Desk Support

Here's how information service specialists use help-desk support:

Provided computer help-desk support and technical training on hardware/software to end users.
Provided computer help-desk support via telephone and email communication with Travel Agents.

13. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how information service specialists use os:

Network maintained: Apple/ Server OS X (10.5-6) PBX (Avaya).
Network - Windows(XP-Vista) & Apple (OS 9 OS X (10.4) including VPN.

14. PCS

Here's how information service specialists use pcs:

Provided technical support in installing, troubleshooting, configuring PCs and related peripherals and application software.
Managed network resources, including video conferences, printers, servers, PCs, and switches.

15. VoIP

Here's how information service specialists use voip:

Maintain IP Office 500 digital phone system for in-house extensions and remote VOIP.
Assist network administrator in installation and troubleshooting of Cisco VoIP telephony system and creation of accurate network diagrams.

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What skills help Information Service Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information service specialist resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What information service specialist skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information service specialists need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for an information service specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all information service specialists possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of information service specialist skills to add to your resume

The most important skills for an information service specialist resume and required skills for an information service specialist to have include:

Phone Calls
Data Entry
Financial Aid
Desktop Support
Computer Equipment
CMS
Network Issues
Mac
SQL Server
Password Resets
TCP/IP
Help-Desk Support
OS
PCS
VoIP

SharePoint
Trouble Tickets
Phone System
User Accounts
Application Software
VPN
Epic
Windows NT
PowerPoint
Linux
Windows Server
Data Collection
Lan
Software Issues
Word Processing

HIPAA
Software Installation
Microcomputers
HTML
Peripheral Equipment
Application Support
Training Materials
Symantec Ghost
Network Infrastructure
Lotus Notes
Novell
Training Classes
Software Upgrades

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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