What does an information service specialist do?
Information service specialist responsibilities
Here are examples of responsibilities from real information service specialist resumes:
- Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
- Maintain and troubleshoot voice over IP phone system and coordinate with outside contractor (s) as required.
- Provide end user support for remote users, troubleshoot hardware and software problems in a timely and professional manner.
- Service Win95, Win98, and WinNT workstations on a Novell 4.11/5 Network.
- Monitor and troubleshot LAN, install and configure routers and switches, and generate weekly reports.
- Implement and adhere to best practices for the configuration, administration, and troubleshooting all components of the SharePoint architecture.
- Support departmental procurement area with PC relate purchases.
- Select documents also upload to designate SharePoint site for greater availability.
- Migrate and consolidate disparate SAN fabrics to a centralize core and implement virtual fabrics to logically segment production and test environments.
- Consult on all compliance and regulatory responses including NIST and NOSAC as well as internal SOX controls and customer queries.
- Execute daily operational procedures according to SOX requirements.
- Initiate and implement projects for cost reduction, productivity improvement, and increase equipment availability/reliability and to meet ISO compliance.
Information service specialist skills and personality traits
We calculated that 20% of Information Service Specialists are proficient in Phone Calls, Data Entry, and Financial Aid. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Information Service Specialists that have these skills listed on their resume here:
- Phone Calls, 20%
Monitored listserv and responded to phone calls.
- Data Entry, 10%
Assumed responsibility for data entry and integrity of security-based information, auditing reports and timely discontinuation of access for terminated personnel.
- Financial Aid, 8%
Maintained production tracking for financial aid, student accounts and student financial advising publications and forms.
- Desktop Support, 4%
Coordinated desktop training and provided desktop support of internal business applications to employees.
- Computer Equipment, 4%
Installed, maintained, configured, tracked and repaired desktop computer equipment, components, and peripherals.
- CMS, 4%
Maintained a legacy custom CMS based on 4D which handled data on over 19K clients and +9K unique inventory items.
Common skills that an information service specialist uses to do their job include "phone calls," "data entry," and "financial aid." You can find details on the most important information service specialist responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for an information service specialist to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Information service specialists often use customer-service skills in their day-to-day job, as shown by this real resume: "implemented proficient customer service skills when answering phones, answering complex reference inquiries, and completing data entry. "
Listening skills. Many information service specialist duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so an information service specialist will need this skill often in their role. This resume example is just one of many ways information service specialist responsibilities rely on listening skills: "communicated with end users to translate technical problems install new software on computers in classrooms ensuring accuracy and attention to detail"
Problem-solving skills. Another skill that relates to the job responsibilities of information service specialists is problem-solving skills. This skill is critical to many everyday information service specialist duties, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "provided thorough desktop support and problem resolution for hospitals and off-site clinics. "
Speaking skills. information service specialist responsibilities often require "speaking skills." The duties that rely on this skill are shown by the fact that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows what information service specialists do with speaking skills on a typical day: "presented presentation using powerpoint software to the stakeholders. "
Writing skills. Another common skill required for information service specialist responsibilities is "writing skills." This skill comes up in the duties of information service specialists all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real information service specialist resume shows how this skill is central to what an information service specialist does: "work activities include technical support, training, testing, writing technical documentation, and conducting post implementation audits. "
The three companies that hire the most information service specialists are:
- Deloitte2 information service specialists jobs
- Mercy Corps2 information service specialists jobs
- Caterpillar1 information service specialists jobs
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Compare different information service specialists
Information service specialist vs. Systems specialist
Systems specialists are professionals who maintain, troubleshoot, and install information and computer systems. They identify the software, data, and hardware needs of companies. Generally, they work in physically demanding indoor environments installing complicated networks. They manage, lead, and coordinate technical support for new software, upgrades, and products. Also, they configure systems for the users and assess data from different sources to make a decision.
There are some key differences in the responsibilities of each position. For example, information service specialist responsibilities require skills like "phone calls," "financial aid," "desktop support," and "computer equipment." Meanwhile a typical systems specialist has skills in areas such as "customer service," "veterans," "troubleshoot," and "technical support." This difference in skills reveals the differences in what each career does.
Systems specialists earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $91,431. On the other hand, information service specialists are paid more in the real estate industry with an average salary of $81,068.systems specialists tend to reach similar levels of education than information service specialists. In fact, systems specialists are 0.9% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Information service specialist vs. Systems support specialist
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
Each career also uses different skills, according to real information service specialist resumes. While information service specialist responsibilities can utilize skills like "phone calls," "data entry," "financial aid," and "desktop support," systems support specialists use skills like "customer service," "troubleshoot," "technical support," and "pc."
Systems support specialists earn a lower average salary than information service specialists. But systems support specialists earn the highest pay in the technology industry, with an average salary of $74,929. Additionally, information service specialists earn the highest salaries in the real estate with average pay of $81,068 annually.systems support specialists earn similar levels of education than information service specialists in general. They're 3.4% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for information service specialists in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Information service specialist vs. Specialist
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
The required skills of the two careers differ considerably. For example, information service specialists are more likely to have skills like "phone calls," "data entry," "financial aid," and "desktop support." But a specialist is more likely to have skills like "patients," "customer service," "work ethic," and "patient care."
Most specialists achieve a similar degree level compared to information service specialists. For example, they're 2.4% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Information service specialist vs. Technical support specialist
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Types of information service specialist
Updated January 8, 2025
