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What is an information services manager and how to become one
Information services managers are responsible for managing the service department team. They handle customer service interactions, reports, and repairs. They also delegate and direct service tasks, monitor current projects' progress, and manage service team members to ensure the team's objectives and sales goals are met. These service managers handle customer complaints or concerns quickly and professionally to maintain good customer relationships.
Information services managers earn a median sum of $119,800 annually or $57 per hour. Their duties include leading employees, supporting diversity, and contributing to operational excellence through hiring, retention, and promotional activities. They ensure established standards of continuous quality improvement are met and provide leadership for outstanding customer service at all organization levels.
Information services managers typically hold a bachelor's degree in business, administration, or other related fields. They are expected to have previous sales and management experience. Some employers prefer strong industrial knowledge and excellent leadership, communication, sales, and customer service skills.
What general advice would you give to an information services manager?
Matthew Liotine Ph.D.
Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago
Avg. Salary $127,200
Avg. Salary $59,228
Growth rate 16%
Growth rate 0.3%
American Indian and Alaska Native 0.21%
Asian 12.71%
Black or African American 6.58%
Hispanic or Latino 9.87%
Unknown 5.19%
White 65.45%
Genderfemale 32.17%
male 67.83%
Age - 47American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 47Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Information services manager career paths
Key steps to become an information services manager
Explore information services manager education requirements
Start to develop specific information services manager skills
Skills Percentages Data Entry 8.42% Process Improvement 8.05% Network Infrastructure 4.87% Windows Server 4.86% SQL Server 4.12% Complete relevant information services manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New information services managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an information services manager based on U.S. Bureau of Labor Statistics data and data from real information services manager resumes.Research information services manager duties and responsibilities
- Manage the design and implementation of a new MACOLA ERP system and subsequent data conversion from MCBA.
- Manage the implementation of a local Intranet to centralize company communications.
- Manage national call center supporting collections, credit card, loan origination and portfolio system acquisition
- Manage all aspects of information technology including database management, network information services, troubleshoot system applications, etc.
Prepare your information services manager resume
When your background is strong enough, you can start writing your information services manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an information services manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable information services manager resume templates
Build a professional information services manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your information services manager resume.
Apply for information services manager jobs
Now it's time to start searching for an information services manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first information services manager job
Are you an information services manager?
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Average information services manager salary
The average information services manager salary in the United States is $127,200 per year or $61 per hour. Information services manager salaries range between $87,000 and $184,000 per year.
What am I worth?
How do information services managers rate their job?
Information services manager reviews
Staying abreast of technology and helping an organization define Technology strategy.
Work Life Balance can be difficult based on size of team and infrastructure.
The opportunity to render services to client, and managing technology by giving key information to customers.
Not meeting up to expectation of a client.
I like to tell tell people that a be manager a room to maltreat people under you. Also like been humble even though I am heading people because they can contribute ideas that makes you Excel in your position
Updated January 8, 2025
