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  • Assistant Technical Services Delivery Manager

    CG Tech Services, Inc. 4.2company rating

    Remote information services manager job

    CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We're looking for humble, motivated, and emotionally intelligent people to join our team. Because we're growing, we're looking for an experienced Remote Assistant Technical Services Delivery Manager to help lead our team of technicians at CG Tech Services. You must be able to work in a fast‑paced environment and demonstrate extraordinary attention to detail. About the role: The Assistant Technical Services Delivery Manager, a fully remote role, will serve as the key liaison between our technical team and the Technical Services Delivery Manager, ensuring smooth communication and efficient resolution of technical queries and escalations. This role combines leadership with hands‑on technical expertise, requiring the ability to step in at Level 2 or Level 3 support when needed. You will actively monitor and manage our PSA system, oversee ticket flow across service boards, and ensure timely responses to client needs. In addition, you'll contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives. This is a full‑time position of 40‑50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities. This is an awesome opportunity for someone who: Loves a faster‑paced, no‑drama environment where office politics, backstabbing, gossip, and negativity are not tolerated. Is extremely detail‑oriented and appreciates people who take an organized, systematic approach to achieve success. Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company's success, direction, and growth. Is a quick, self‑motivated learner who wants to work for a company that will invest in their education. Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long‑term. Responsibilities: Ticket & Service Board Management: Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs. Technical Escalation & Support: Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies. Client Interaction: Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery. Project Participation: Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines. Team Coordination: Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement. Process Optimization: Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction. Knowledge Sharing: Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution. Skills: Service‑oriented, collaborative approach to client and teammate relationships. Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience. Must be detail‑oriented; provide consistent and timely follow‑through and documentation. Exemplary customer service skills, preferably with experience supporting external clients. Ability to work under deadline and on schedule and to plan work so that it is completed on time. Able to take the lead when needed, accept direction and feedback, and function as a member of a team. Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8‑5) and some after hours for emergencies, projects, or maintenance. Qualifications / Preferred Experience: The ideal candidate will possess a deep understanding of Windows environments, server management, and networking equipment. This role is critical as you will serve as an escalation point for complex technical issues, sharing innovative solutions and best practices with the team while ensuring top‑tier service delivery to our clients. Technical Expertise: Strong Level 2/3 technical skills in Windows Server environments (Active Directory, DNS, DHCP). Experience with virtualization technologies (VMware, Hyper‑V) and networking fundamentals (TCP/IP, routing, switching, firewalls). Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools. Experience: Minimum 5+ years in technical support roles, including hands‑on troubleshooting and project work. Prior experience managing ticket queues and service boards in a PSA system (e.g., ConnectWise, Autotask). Leadership & Communication: Ability to coordinate technical teams and act as a trusted escalation point. Excellent communication skills for client‑facing interactions and internal collaboration. Certifications: Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable. Other Attributes: Strong organizational skills, attention to detail, and a proactive approach to problem‑solving. Comfortable working remotely while maintaining alignment with Seattle business hours (8 AM - 6 PM PST). Other Requirements: You will need to provide your own computer that is running Windows 11. Allow us to install software on your computer that keeps it up to date with security patches and anti‑virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us. Having a consistent power supply is essential. Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback. Have internet access of at least 30 Mbps download and 30 Mbps upload speeds to work with our systems. Having two monitors/screens is highly recommended. Cultural Fit Considerations: As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ team members and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity important to our team and clients. Equal Employment Opportunity Policy: We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law. #J-18808-Ljbffr
    $81k-107k yearly est. 3d ago
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  • Data Processes Manager

    Oldcastle Infrastructure 4.3company rating

    Remote information services manager job

    Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary Oldcastle Infrastructure (OI), as part of CRH's Infrastructure Products Group (IPG), is a global manufacturing leader of utility infrastructure products. Our goal is to be the most efficient producer of engineered systems and our customers' strategic partner of choice. A crucial part of OI's journey is the investment in a new ERP system. With a modern, common platform, OI will unlock the benefits of its scale, deliver a better customer experience, and build a foundation for continuous process improvement. The new ERP system implementation will require significant change for the organization. Master Data Process Manager will lead a team of data stewards overseeing the design of for a business line sharing their functional expertise as part of data mapping, understanding the changes and business impacts, and becoming experts in the new system, processes, and roles. As part of the ERP Management team, Master Data Process Manager will ensure new ERP users are set up for long term success by supporting readiness assessments, leading end user training, monitoring adoption, and coaching users to proper system utilization. Job Location This role will work remotely in the US with periodic heavy domestic travel up to 50%. Job Responsibilities Material Master Data Data mapping, cleansing and creation PIR creation (min, max, ROP) Material Standardization Develop thorough understanding of future state ERP system design, understanding business implications and interdependencies. Work with leadership team to make trade-off recommendations and provide value-added thought partnership ERP Deployment, Training & Sustainability Support the development of SAP training materials GRNI cleanup for go-live BOM Cleansing Open PO clean-up Support monitoring of data integrity, process adherence, and issue resolution during ERP go-live Support development of an on-going training and user adoption model Job Requirements 7+ years of business process expertise, in one or more of the following functional areas: Master Data Supplier segmentation Purchasing of direct materials, indirect materials & services Purchase requisitioning & approvals Sourcing & purchase contracts Procurement scheduling & inventory management Material requirements planning, including order-specific procurement Hands-on experience with SAP or part of another ERP implementation team Process improvement knowledge gained while working in an organization undergoing a significant operational culture shift Training and change management experience to implement new and different ways of working Project management skills to ensure resources are effectively deployed and managed and key steps are documented, monitored, and tracked against agreed timelines Strong interpersonal and organizational influencing skills Ability to communicate in a simple, articulate, thoughtful manner to varying audiences Innovative spirit to work cross-functionally in developing improvement ideas A pleasant, likeable manner while accomplishing challenging results Bachelor's Degree in relevant discipline or equivalent experience Job Compensation Salary range of $115,000 to $125,000/year plus bonus What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
    $115k-125k yearly 1d ago
  • Virtual Chief Information Officer

    Ntiva Inc. 4.1company rating

    Remote information services manager job

    Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? Ntiva is a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast‑paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As vCIO you will provide executive level guidance for Information Technology (IT) and act as an extension of the client's organization. You will be responsible for developing, managing, and supporting the client's long‑term IT Vision and Strategies. The vCIO works closely with Account Managers, Solution Architects, and IT Advisors at Ntiva and advises the client on technology, infrastructure, management, security and productivity as they relate to their information technology capabilities. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). What you will be doing Serve as the client's trusted strategic technology advisor providing strategic technical leadership and consulting to the client's departments and staff Understand and learn the client's industry and business to provide valuable insights around operational process improvements Develop, manage and support the company's strategic IT vision, initiatives, policies, assets, training, dashboard/metrics, and more. Develop and manage a three-to-five‑year strategic technology roadmap to align technology solutions with business goals and objectives Responsible for preparing and presenting a comprehensive IT Budget Establish and manage IT vendor relationships Meet regularly with stakeholders to ensure satisfaction with current work and plan for future growth Manage client‑wide IT communication and presentations Complete various short‑term client projects based off of vCIO recommendation Participate with and Support Account Managers, Solution Architects and IT Advisors on strategic guidance to better serve their assigned clients You'll be successful in this role if you have 7+ Years of experience in successfully designing, implementing and IT Consulting Security familiarity with CIS Controls, ISO 27001, SOC 2, HITRUST. Proficiency in establishing IT services framework and IT security policies Experience with performing Security Risk Assessments, Reviewing Pen‑Test and Vulnerability scan results and distilling those results into actionable remediation plans. Experience with project management and budget management Ability to establish partnerships with service providers and vendors Experience in due diligence when assessing a company's IT environment Ability to monitor and understand technology trends and tap the knowledge of technology experts Strong writing, organized documentation/reporting skills and attention to detail Ability to connect with diverse personalities and build strong relationships with executives, leaders, and team members. This role involves extended periods of sitting or standing and regular use of computers and office equipment Experience with project management Experience with budget management Desire to do what is right and best for the client Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Highly skilled in working autonomously as well in cross‑functional environments Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable Certifications including Microsoft Role Based Certifications, Azure, M365, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Understanding of CMMC 2.0 Level 1 & 2 (and Level 3 when applicable), NIST SP 800-171, and DFARS ************ requirements. Grasp of Controlled Unclassified Information (CUI) handling requirements and DoD cybersecurity mandates. Familiarity with System Security Plan (SSP) and Plan of Action & Milestones (POA&M) development, maintenance, and audit preparation. Familiarity with related frameworks: NIST 800-53 Rev 5, FISMA baselines, CIS Controls, ISO 27001, SOC 2, HITRUST. Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.) Experience in an MSP Environment Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company‑matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short‑Term (voluntary enrollment) and Long‑Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry‑Leading Talent The base pay range for this position is expected to be between $100,000.00 and $130,000.00 per year, plus an annual on‑target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non‑discriminatory factors including, but not limited to, market location, job‑related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password‑protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem‑solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/06/26. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
    $100k-130k yearly 2d ago
  • Remote IT Vendor Lead - Network & Call Center Platforms

    Humana Inc. 4.8company rating

    Remote information services manager job

    A leading health services company is seeking an IT Vendor Management Lead to oversee telecom supplier relationships and ensure alignment with enterprise objectives. This role involves managing contracts, lead supplier governance, and optimizing resource spending. Candidates should have over 7 years of experience in IT vendor management, strong negotiation skills, and a background in managing telecom carriers or call center platforms. The position offers competitive compensation and benefits and is located in Honolulu, Hawaii. #J-18808-Ljbffr
    $72k-86k yearly est. 5d ago
  • Remote Healthcare IT Growth Leader

    T2 Tech Group 4.2company rating

    Remote information services manager job

    A boutique IT consulting firm is seeking a Business Development Manager with expertise in healthcare revenue cycle management to identify new business opportunities and foster client relationships. The role involves strategic growth initiatives within healthcare organizations and requires a minimum of 5 years in business development. Candidates should possess strong communication skills and a knowledge of revenue cycle processes. This position offers competitive compensation and a collaborative, remote work environment. #J-18808-Ljbffr
    $110k-149k yearly est. 3d ago
  • IT Category Manager - Remote

    Symetra 4.6company rating

    Remote information services manager job

    Symetra has an exciting opportunity to join our team as an IT Category Manager! About the role In this role, you'll lead sourcing and procurement for IT categories including software, SaaS, hardware, cloud, AI, telecom, and professional services. You will negotiate contracts, manage supplier relationships, and drive sourcing strategies to optimize cost, quality, and performance. What You will Do Negotiate and draft complex contracts, amendments, and SOWs. Partner with stakeholders and legal teams to ensure compliance and risk management. Lead RFx processes, market analysis, and supplier evaluations. Develop sourcing strategies and maintain vendor performance metrics. Improve processes to strengthen vendor management capabilities. Handle renewals, renegotiations, and procurement of IT tools and services. Why Work at Symetra Here's what some of our employees have to say about why they work at Symetra: "If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy J. G., Sr. Product Owner "We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" - Stephanie F., VP Customer Service & Operations What we offer you Benefits and Perks We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $103,300 - $172,200 plus eligibility for annual bonus program Who You Are High school diploma required; bachelor's degree preferred. Certifications or designations relevant to the field highly preferred (CPM, CSMP, CSM, PMP, Six Sigma). 5+ years of relevant experience in IT sourcing and vendor management required. Strong project management and communication skills. Skilled negotiator with strong analytical and problem-solving abilities. Strategic thinker who influences and mentors others. Excellent at relationship building and driving consensus. Collaborative, adaptable, and effective in complex environments. Excels at organization and applies high attention to detail. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered
    $103.3k-172.2k yearly 6d ago
  • Remote Senior Manager - Maximo EAM Solutions & Strategy

    Ernst & Young Oman 4.7company rating

    Remote information services manager job

    A global consultancy firm is seeking a Senior Manager for Enterprise Asset Management solutions in San Francisco. The role involves driving sales, enhancing client services, and delivering high-quality consulting. Candidates must have a Bachelor's degree and extensive experience in asset management. This position offers a competitive salary and flexible work arrangements. The company values diversity and is committed to building a better working world. #J-18808-Ljbffr
    $144k-202k yearly est. 2d ago
  • Remote Senior Technical Accounting Manager - IPOs, M&A

    Connor Group 4.8company rating

    Remote information services manager job

    A specialized professional services firm is seeking a Senior Manager to lead client engagements and mentor teams in San Francisco. The role involves direct client interaction, project management, and enhancing firm relationships. Candidates should have over 7 years of public accounting experience, preferably with a CPA and a strong technical accounting background. Opportunities for growth and a collaborative culture are emphasized, including flexible working arrangements. #J-18808-Ljbffr
    $139k-184k yearly est. 3d ago
  • Senior Managing Director, Equity Compensation Services

    Soteria Reinsurance Ltd.

    Remote information services manager job

    A leading financial services firm is seeking a Vice President, Managing Director for their Stock Plan Services. This remote position requires extensive experience in Relationship Management within the equity compensation field. You will be accountable for maintaining client relationships, ensuring satisfaction, and managing operational effectiveness and profitability. The ideal candidate will have strong analytical skills, demonstrate excellence in client service, and bring over 10 years of industry experience. A comprehensive benefits package and a dynamic work environment are offered. #J-18808-Ljbffr
    $105k-165k yearly est. 2d ago
  • Lead IT Project Manager

    Teksystems 4.4company rating

    Remote information services manager job

    Our customer is looking for 2 Lead IT Project Managers to join their team. These will be part of their Digital Experience Team (DXE). They will fall under their over arching IT department called BTS (Business Technology Solutions) and be working with both business and IT. Projects they will be focused on are related to large technical and operational transformations. They are broken into product domains and have a large roadmap that was built out tied to these product domains with dozens of initiatives. o Each product has a product domain Lead- they are the most sr Product Manager - they are accountable for the AKRs - accountable for budgets, etc o Aligning a Sr PM/Program Manager to each of the Product Domain Lead * PM will be responsible for the project and build out a good experience * Swati- member registration * Imran- mobile/web * Specific Projects o Consolidating CRM to Salesforce platform o Consolidating into Adobe and Salesforce o Member web mobile and AP (finding a provider) - largest domain *Skills* Project management, Pmp, Stakeholder management, Pmo *Top Skills Details* Project management,Pmp,Stakeholder management,Pmo *Additional Skills & Qualifications* Healthcare and PMP *Experience Level* Expert Level *Job Type & Location*This is a Contract to Hire position based out of Saint Louis, MO. *Pay and Benefits*The pay range for this position is $65.00 - $73.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully remote position. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $65-73 hourly 4d ago
  • IT Program Manager (Healthcare)

    IDR, Inc. 4.3company rating

    Remote information services manager job

    IDR is seeking a IT Program Manager (Healthcare) to join one of our top clients for a Direct Hire opportunity in the Dallas, TX area. The IT Program Manager oversees end-to-end delivery of strategic clinical initiatives across assigned service lines, ensuring programs achieve targeted business outcomes. Partnering closely with Portfolio Owners, this role bridges strategy and execution-guiding teams from ideation through implementation, operational support, and KPI measurement. Requirements for the IT Program Manager (Healthcare): 8+ years of large scale and complex project implementation exp focused on clinical solutions within healthcare. 2+ years of strategic program management exp, managing multiple projects simultaneously. Expertise in EHR systems is a must What's in it for you? • Competitive hourly rate • Opportunity to work with a leading healthcare organization • Flexible schedule, with remote work options after initial 3-month period Why IDR? • 20+ years of proven industry experience in 4 major markets • Employee Stock Ownership Program • Dedicated Engagement Manager committed to your success
    $74k-103k yearly est. 2d ago
  • HR Shared Services Technical Program Manager

    Stitch Fix 4.5company rating

    Remote information services manager job

    , Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Team The People & Culture team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for people who are bright, kind and motivated by challenges to join our team. About the Role The HR Shared Services team is seeking a technically oriented, detail-driven professional to support the delivery of scalable, data-driven employee experience solutions. In this role, you will provide technical and programmatic oversight within a shared services environment, managing complex, cross-functional initiatives across the full employee lifecycle. You will analyze system and process data to generate insights, identify root causes, and resolve operational issues; lead and coordinate special projects; and drive continuous improvement through automation, system optimization and integration, and the adoption of emerging AI and HR technologies. The role requires strong program management, stakeholder alignment, and the ability to translate business requirements into technical solutions. The HR Shared Services TPM will have a strong ability to work independently and proactively, leveraging critical thinking, anecdotes from relevant internal stakeholders, and data to anticipate potential issues and support solutions before they arise. In addition, the ConsultantTPM will consistently drive work forward autonomously, demonstrating strong initiative and ownership. Innovation is also a key component of success in this role, as we will look to you to proactively suggest improvements and drive technology enhancements, whether based on your day-to-day work or identified through cross-functional collaboration. Our People & Culture team works collaboratively and is known for solving problems and finding solutions at high speed -allowing others to do what they do best! You will join a team of creative, motivated, and goal-oriented problem solvers who are deeply connected to, and have a big impact on the people of Stitch Fix. You're excited about this opportunity because you will… Project/Program Management: Leading HR system implementations (HRIS), process improvement projects, and cross-functional initiatives. Tech Stack Optimization: Create strategic alignment, consolidation, and enhancement of HR technologies to streamline service delivery, reduce cost and complexity, and improve employee experience while maintaining compliance and scalability. Process Improvement: Optimizing HR service delivery, SLAs, and knowledge bases for better employee support. Stakeholder & Vendor Management: Collaborating with HRBPs, Centers of Excellence (COE), and IT. Own and execute the vendor management program to ensure HR shared services technology partners deliver reliable, cost-effective, and compliant solutions. Data & Metrics: Analyzing performance data (SLAs) and ensuring data accuracy and compliance. We're excited about you because… HR Experienced: Have 3-5 years of experience in HR operations/HRIS,and program/project management in a technology-focused role; Have a Bachelor or Associate degree, or equivalent combination of education and work experience Technically Proficient: Expertise in HR Information Systems (HRIS), data management, and understanding system integrations (e.g., ATS, HCM, AI, Analytics). Problem Solver: You use creativity and your analytical skills to remove obstacles while working collaboratively with others. A multitasker: Are an expert juggler who is able to ruthlessly prioritize tasks. Organized: Have top-notch organization skills, strong attention to detail to develop and execute plans . Adaptable: Can adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader - you are consistently able to anticipate needs. A strong communicator: Have strong written and verbal communication skills and ability to interact with all levels of the company. Analytical: Ability to analyze and synthesize metrics and data to identify trends, patterns, and areas of opportunity. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$72,000-$120,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************
    $72k-120k yearly Auto-Apply 31d ago
  • MEMS Technical Program Manager, Technical Leader

    Cisco Systems Canada Co 4.8company rating

    Remote information services manager job

    The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet The Team: Work as part of a world class photonics team on MEMS packaging of optical components and their integration into Cisco's volume transceiver products. Cisco has developed a unique high-volume laser micro-package platform (LaMP) with MEMS-wafers fabricated at a Cisco supplier, specialized assembly and test conducted at in-house designed/developed assembly/test tools and processes that provide a unique opportunity for improvements spanning from design to volume production. This multi-disciplinary position requires an in-depth understanding of MEMS fabrication techniques (bulk micro-machining) as well as more specialized methods for assembly and test of packaged optical components. The ideal candidate will have MEMS production-experience for photonic or sensor applications, familiarity with general semiconductor wafer processing processes and tools, and is proficient with advanced data analysis techniques. Candidates are expected to work closely with Cisco's suppliers as well as Cisco's packaging and test teams to maintain and improve yields, performance, and reliability of critical photonics components by applying structured problem-solving techniques that leverage advanced data collection methods. Qualified candidates are expected to be able to apply advanced problem-solving skills to uncover, root cause and drive corrective action across engineering and manufacturing organizations. Your Impact: ● In-depth monitoring of MEMS supplier production performance and quality ● Support suppliers in setting up adequate production monitoring, quality control, problem solving, and continuous improvement practices ● Conduct failure analysis and physical characterization to root cause process and device failure modes ● Lead teams in resolving yield and defectivity issues in the MEMS and LaMP assembly lines ● Collaboration with Cisco experts on yield and performance improvement programs and structure supplier improvement projects to achieve these goals ● Problem solving of critical technical issues during LaMP production, NPI, and early production yield ramp phases ● Drive continuous improvement planning and implementation including validation ● Manage technical aspects of the change control process with the suppliers and internal stakeholders ● Ensure learnings are documented in relevant engineering documentation and institutional knowledge is expanded across the Cisco teams Who You'll Work With: You will be working with the core engineering team responsible for development of Cisco's high volume silicon photonics platform for client optics. You will be part of a dynamic technology development team that works to design devices, processes and tools as part of Cisco' high-volume silicon photonics manufacturing platform. Who You Are: You are an engineer or scientist with experience in one or more of the following areas: MEMS fabrication, semiconductor manufacturing, optical packaging and fiber optic components, electronic assembly and packaging. Minimum qualification: ● Bachelors + 15 years of related experience, or Masters + 12 years of related experience, or PhD + 8 years of related experience. ● MEMS fabrication experience is a must. ● Industrial experience is a must Preferred Qualifications: ● Cross-functional team management ● High-volume production experience ● Familiarity with fabrication metrology Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $208,600.00 to $287,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $225,000.00 - $374,100.00 Non-Metro New York state & Washington state: $208,600.00 - $330,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $125k-161k yearly est. Auto-Apply 2d ago
  • Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE

    Solutionhealth

    Remote information services manager job

    Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs. What You'll Do: * Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff * Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results * Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo * Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs * Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors * Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation Who You Are: Education: * Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred. Licensure/Certification: * Certification in Resolute HB or Resolute PB, Required Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered. Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required. SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
    $102k-138k yearly est. Auto-Apply 38d ago
  • Staff Technical Program Manager, Engineering Productivity

    Dropbox 4.8company rating

    Remote information services manager job

    Role Description Dropbox is seeking an exceptional Technical Program Manager (TPM) to join our team. As part of the CTO team, you will lead enterprise wide programs driven out of the CTO org or some of the highest priority initiatives at the company. You will collaborate cross-functionally with teams to align on strategy and requirements, define and execute on clear roadmaps, drive alignment with product and company priorities, and own the end-to-end execution of your programs. The ideal candidate has strong technical experience, organized and detail oriented, able to use their influence to drive results for their team with a sense of urgency and ownership and is a adaptable team player who is able to drive ambiguous challenging programs forward. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities Program Leadership: You will drive the development, alignment, and execution of strategic engineering initiatives, defining clear roadmaps and ensuring successful delivery across cross-functional teams. You must be able to manage ambitious timelines, proactively identify and mitigate risks and issues, and lead the successful execution of complex, cross-functional engineering programs. Stakeholder Management: You will build trusted partnerships with cross-functional stakeholders at all levels of the organization to align priorities, remove roadblocks, and drive collective success. Executive Communication: You will communicate program goals, progress, and outcomes clearly and confidently across teams and to executive leadership, providing transparency and fostering alignment. Leadership Through Influence: You will collaborate effectively with leaders to guide decisions, resolve conflicts, and ensure progress toward shared goals through influence and operational excellence. Operational Excellence: You will identify and implement scalable processes, tools, and best practices that improve execution efficiency, predictability, and cross-team collaboration across the engineering organization. Data-Driven Execution: You will use metrics and KPIs to assess program health, measure impact, and drive data-informed decisions that ensure successful outcomes. Culture & Mentorship: You will foster a culture of accountability, collaboration, and continuous improvement, while mentoring peers and emerging TPMs to elevate program management excellence across the organization. Requirements 12+ years of Technical Program Management experience driving complex, cross-functional, and highly technical programs in a related industry. Bachelor's degree in Computer Science, Engineering, or equivalent technical discipline; advanced degree preferred or equivalent practical experience. Deep technical aptitude with the ability to understand and influence technical architectures, discuss system design, reliability, and scalability tradeoffs, and connect technical decisions to business impact. Exceptional communication and executive presence, with demonstrated ability to influence and align senior leaders and technical teams. Skilled at presenting to large audiences and managing high-stakes communication under pressure. Proven success delivering large-scale, enterprise level, cross-functional programs with significant technical complexity, using expert program management practices, structured problem solving, and process improvement to drive predictable outcomes. Demonstrated ownership of end-to-end execution, from strategy and roadmap definition through delivery and post-launch measurement, ensuring technical and business goals are met. Track record of scaling impact beyond direct scope, mentoring TPMs and engineering peers, and contributing to the evolution of program management frameworks and best practices across the organization. Preferred Qualifications Experience with AI Productivity tools Expertise being a champion for program management tools and their utilization across a company (e.g., Jira, Airtable, Asana, etc.) Experience working with platform or infrastructure groups in large companies Compensation US Zone 1 This role is not available in Zone 1 US Zone 2$195,100-$263,900 USDUS Zone 3$173,400-$234,600 USD
    $195.1k-263.9k yearly Auto-Apply 4d ago
  • Manager, Application Services

    Ucmg

    Remote information services manager job

    You're more valuable than ever - And that's just how we'll make you feel. The Manager, Application Services (Workday) is responsible for the leadership, operational management, and continuous optimization of the Workday platform across the organization. This role ensures Workday supports business, People, and operational objectives while maintaining compliance with organizational policies and IT best practices. The Manager, Application Services will lead a team of Workday functional analysts, collaborate with cross-functional stakeholders, and manage vendor relationships to ensure Workday is optimized for performance, usability, and scalability. This position drives innovation, continuous improvement, and measurable outcomes in Workday application support and administration. Qualifications Education Required: • Bachelor's degree in information technology, Computer Science, marketing, or a related field; Licenses/Certifications Required: • None Work Experience Required: • 8+ years of experience in application support and administration, with a focus on enterprise applications such as Workday, UKG, and Salesforce. • 5+ years of experience in ERP solutions • 5+ years of experience in Workday HCM and/or FINS • 5+ years in a leadership role, managing teams and driving cross-functional collaboration. • Strong understanding of change management and agile processes Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Workday Certifications (HCM, FINS, Reporting, Security) • Familiarity with HR, Financial and/or Accounting processes. • Familiarity with Kainos products. • Previous experience in health care industry. Knowledge, Skills, and Abilities • This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Experience with Cloud based/SaaS Solutions. • Strong understanding of change management and Agile methodology and processes. • Experience with leading, building, developing, and mentoring a team of professionals. • Strong ability to collaborate and share information, knowledge, and experience with team members. • Strong problem-solving and analytical skills with a focus on system and team optimization. • Strong project management skills with the ability to scope work, develop a project plan/task, manage resources, and keep stakeholders updated. • Strong written, verbal communication and presentation skills. • Experience eliciting and documenting business requirements and translating them to system configuration. • Knowledge of stakeholder engagement strategies and effective communication techniques. • Skill in developing and sustaining collaborative relationships across the company and with customers. • Ability to build trust, maintain long-term partnerships, and influence decision-making through strong interpersonal and relationship management skills. Essential Duties and Responsibilities Operational Support & System Management • Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption. • Manage routine maintenance, patching, and system updates to maintain performance and security. • Monitor system performance and proactively address issues to ensure high availability and reliability. • Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness. Team Leadership & Development • Lead and mentor Workday analysts, fostering a collaborative and high-performance culture. • Provide ongoing training and development opportunities to keep team skills current. • Conduct performance evaluations and provide feedback to team members to support their growth. • Identify and address skill gaps within the team, providing training and development opportunities as needed. Strategic Planning & Execution • Develop and implement strategic plans for Workday application services that align with organizational goals. • Lead the execution of strategic initiatives to enhance Workday performance and support. • Ensure alignment of Workday services with business objectives and priorities. • Support governance processes and maintain an accurate inventory of Workday-related applications. • Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders. • Manage small to medium projects as needed. Continuous Improvement & Innovation • Drive innovation in Workday application services by exploring new technologies and methodologies. • Implement continuous improvement initiatives to enhance application support processes and practices. • Encourage a culture of innovation and creativity within the team. Stakeholder Engagement & Communication • Build and maintain strong relationships with key stakeholders to understand their needs and expectations. • Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication. • Gather feedback from stakeholders to inform improvements in Workday services. • Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services. Risk Management & Compliance • Identify and mitigate risks related to Workday support and administration. • Ensure compliance with regulatory requirements and organizational policies. • Develop and implement risk management strategies to protect Workday services. • Prepare for and manage audits related to application compliance and data security Performance Monitoring & Reporting • Develop and maintain performance metrics and KPIs to monitor the health of Workday application services. • Provide regular reports to senior leadership on application performance and support activities. • Use data-driven insights to inform decision-making and drive improvements Resource Management • Allocate resources effectively to ensure the successful delivery of Workday application services. • Manage budgets and ensure cost-effective use of resources. • Balance competing priorities and adjust resource allocation as needed. Customer Focus • Ensure a customer-centric approach to Workday support, prioritizing user satisfaction. • Address user concerns and issues promptly and effectively. • Implement feedback mechanisms to gather user input and improve Workday services Technology Leadership • Stay current with industry trends and best practices in Workday support and administration. • Provide thought leadership on the adoption of new technologies and methodologies. • Lead the implementation of new tools and technologies to enhance Workday services. GoHealth Core Values GoHealth's Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. GoHealth Leadership Principles GoHealth's Leadership Principles, listed below, are essential functions for this position: • Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver. • Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow. • Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed (up to 5%). • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. *****************************************
    $105k-167k yearly est. Auto-Apply 5d ago
  • IT Project Manager

    Benesch Law 4.5company rating

    Remote information services manager job

    Who We Are At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country. Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at ************************** Working with Us - Come and "Be Benesch!" We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team. Want to know more? To hear from some of our team, click here: ********************************************* Benesch is proud to announce the opening for a IT Project Manager in our Cleveland office! This position is hybrid and has work from home flexibility. Position Summary: Do you have experience developing or enhancing PMO structures? Have you worked on complex, cross-functional projects that impact an organization's technology systems and business operations? We may have your next career opportunity at Benesch as our IT Project Manager. This role is critical in ensuring the consistent delivery of high-quality projects that enhance the Firm's operations and strategic initiatives. The IT Project Manager is responsible for leading and coordinating complex, cross-functional projects that impact the Firm's technology systems and business operations. This individual ensures the successful execution of projects by managing scope, schedules, budgets, resources, and risks, while delivering measurable results aligned with the Firm's goals. The IT Project Manager works collaboratively with internal stakeholders, external vendors, and IT teams, balancing the Firm's needs with IT capabilities to achieve efficient and effective outcomes. This role is critical in ensuring the consistent delivery of high-quality projects that enhance the Firm's operations and strategic initiatives. POSITION RESPONSIBILITIES Plans, manages, and oversees the execution of simultaneous technology, business and facility projects from initiation to closure, ensuring adherence to scope, budget, and schedule. Establishes and implements standardized methodologies, tools, and processes for project management, tailoring them to meet the Firm's unique needs. Creates, maintains, and manages project plans, deliverables, and documentation, including timelines, status reports, budgets, risk assessments, and quality plans. Coordinates resources across multiple teams, including IT, business units, and external vendors and contractors, to ensure optimal utilization and project success. Anticipates and resolves project risks, conflicts, and issues, ensuring that projects stay on track and deliver expected outcomes. Serves as the primary point of contact for project stakeholders, ensuring clear, concise, and consistent communication across all levels of the Firm. Facilitates collaboration between business units and IT to define functional and technical requirements and achieve project objectives. Conducts regular project status meetings and provide routine updates to stakeholders and senior leadership, highlighting key milestones, risks, and achievements. Prepares and delivers executive-level presentations to communicate project progress, outcomes, and strategic recommendations. Collaborates with leadership to align projects with the Firm's strategic goals, ensuring that IT initiatives deliver measurable value to the organization. Integrates IT solutions into broader business projects to maximize operational efficiency and effectiveness. Acts as a champion for the project management discipline, sharing knowledge, mentoring team members, and promoting best practices. Stays informed about industry trends and innovations, integrating best practices into project management processes. Conducts post-project debriefs to assess performance, identify areas for improvement, and ensure end-user satisfaction. Oversees the transition of completed projects to operational teams, ensuring smooth handoff and ongoing support. Facilitates post-implementation testing and training to ensure users can effectively utilize new systems and tools. KEY COMPETENCIES Deep understanding of project management tools, methodologies, and frameworks, including Agile and Waterfall approaches. Strong analytical and problem-solving skills with the ability to manage shifting priorities and competing demands. Demonstrated ability to plan, execute, and deliver projects on time and within budget while managing risks and maintaining quality. Exceptional written and verbal communication skills, capable of presenting complex information clearly to both technical and non-technical audiences. Proven ability to build relationships and collaborate with cross-functional teams, including IT, business units, and executive leadership. Experience with tactical IT project planning, process development, and adherence to established standards. Proficiency in IT tools and systems, including project management software (e.g., MS Project, Smartsheet, Monday.com or similar) and collaboration platforms (e.g., Teams, SharePoint). Knowledge of change management principles and the ability to guide stakeholders through process or system changes. QUALIFICATIONS A Bachelor's degree in Computer Information Systems, Business Administration, or a related field preferred; equivalent experience will be considered. Minimum of 7+ years of project/program management experience, leading multiple complex, simultaneous projects. Experience in building or utilizing a PMO structure within an organization. Certification in project management (e.g., PMP, PMI-ACP, PRINCE2) is preferred. Experience working in the legal industry or a professional services environment is a plus. The salary range for this position is $80K to $120K. Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package. Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at ************ or email at **********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    $80k-120k yearly 60d+ ago
  • IT Support Manager

    Central Insurance 3.6company rating

    Information services manager job in Dublin, OH

    Location: Van Wert, OH; Dublin, OHWork Model: Hybrid Position type: Full time - salary We're a team of employees passionate about delivering best-in-class customer service and driving innovation in IT support. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! By joining the team as an IT Support Manager, you'll lead a talented group dedicated to elevating the Help Desk experience, implementing smart technology solutions, and fostering a culture of continuous improvement. You'll collaborate across departments, empower users with self-service tools, and ensure seamless support for end users and audio-visual systems. If you're ready to make a measurable impact and help shape the future of IT support, we want to hear from you!Key Responsibilities of the Role Management and Leadership Develop and enforce user experience standards for Help Desk interactions, ensuring consistency and satisfaction. Integrate and leverage self-service tools, knowledge bases, and automation (e.g., Copilot agents, Jira, Confluence) to empower users and reduce support demand. Drive continuous improvement by leading targeted initiatives that analyze ticket drivers and root causes, eliminate recurring issues, and redesign workflows and user interfaces. Foster a culture of innovation and accountability through mentorship, technical skill development, and professional growth, ensuring the team proactively identifies opportunities for operational excellence and implements sustainable solutions. Implement and maintain standardized triage protocols to ensure tickets are routed and resolved appropriately, including AI-assisted routing and classification of support tickets Collaborate with cross-functional teams to align Help Desk processes with broader business optimization goals. Lead training and communication initiatives to ensure team members and end-users understand new processes and standards. Responsible for managing team workloads through capacity planning, process improvement, and staffing. Evaluates performance of team members following Central's performance management process. Holds employees accountable to annual goals and standards. Audit team performance through the development of SLAs and OKRs. Analyze and report out on relevant data against these metrics on a regular basis as required, ensuring accountability for data-driven decision making and continuous improvement. Design incident management reactions and responses. Execute response when necessary. Technology Support Manages the activities of a team who is responsible for IT Technology Support operations and projects Direct strategies to drive the shifting of incidents and requests to more efficient and faster resolution through process improvements, routing and classification of support tickets Direct strategies around technology equipment negotiation, procurement, and inventory management. Manage assigned vendor relationships and assist with budget and contracts where applicable. Provide input on refresh strategies to leadership Develop and maintain the incident and service request processes, procedures, and knowledge base content, ensuring procedures are followed, including reviews and problem analysis Ensure that standards, documentation, and tools needed for effective execution of IT Technology Support responsibilities are in place and being used appropriately; identifies gaps and implements proposed improvements Keep up to date with industry developments, driving innovation and effective change Collaborate with leadership to build and execute Help Desk strategy and priorities, set expectations & hold team accountable to achieve desired results Work closely across all IT and business groups to ensure that impact of technological changes is understood and communicated to all affected parties Develop customer feedback strategy to evaluate the level of customer satisfaction delivered by Helpdesk Audio-Visual Support Oversee support for audio-visual (AV) systems, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and events Ensure a seamless, consistent and standardized AV experience across all conference rooms and regions by implementing uniform procedures, technology standards, and user training. Maintain up-to-date knowledge of AV technologies and best practices Collaborate with stakeholders to ensure AV needs are met for internal and external events Train team members and end-users on effective use of AV equipment and software Required Qualifications Bachelor's degree in related field and 4 years related experience Or 6 years related experience Preferred Qualifications Prior experience supervising others, including performance evaluation Knowledge in audio-visual (AV) support, including AV system setup, troubleshooting, and maintenance A proven technical background working in Information Technology Proficiency with technical tools such as Confluence, Jira, and Copilot agents Proficient with technical support requirements of end user devices including, Microsoft Windows, Apple MacBooks, and mobile devices, as well as the corresponding management platforms (Intune, Jamf, SCCM) Knowledge, Skills, and Abilities Strong leadership skills, including coaching, team building, and conflict resolution Strong project management skills including time and risk management, resource prioritization, and project structuring Strong analytical and problem-solving skills Ability to recognize the relationships between various processes and identify ways to streamline the workflow Ability to effectively work with various customers to gather requirements for projects and propose solutions to meet needs in a cost-effective manner Strong verbal and written communication skills, including negotiation, presentation, and influence skills Extensive knowledge of applications and technologies Strong multi-tasking and prioritization skills Work schedule flexibility to support off-hour work as needed Great understanding of Central Insurance's policies and processes Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees' financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits
    $91k-110k yearly est. 60d+ ago
  • Director, IT Systems Product Strategy Americas

    Vertiv 4.5company rating

    Information services manager job in Westerville, OH

    The Director, IT Systems Product Strategy - Americas ensures alignment between Americas Sales organization, Americas Sales Operations organization, Americas Finance organization, and the IT Systems Business Unit organization regarding pipeline, orders, sales, and other key financial metrics for the IT Systems Business Unit. Reporting directly to the Vice President, Strategy and Portfolio Growth for the Americas, this role will also drive visibility and monitoring of regional IT Systems product margins, including pricing initiatives, VAVE, cost-out programs, etc. The role will lead product-related strategic planning processes for the Americas region related to the IT Systems Business unit. It will also define product business cases for new product development and execute on existing products. Finally, this role will serve as a unified market and customer intelligence provider for the Americas Region. RESPONSIBILITIES Lead analysis of and efforts to improve the margin and profitability of the IT Systems Business Unit and its subsidiary Product Lines. Serve as a key contributor for the Americas Region for IT Systems related topics in Pipeline, Orders, Sales, and Demand Planning meetings. Define and execute pricing strategies in partnership with the IT Systems Business Unit, Americas Finance, Sales, and Sales Ops. Serve as the key stakeholder for the Americas region for IT Systems related NPDI product launches. Liaise closely with the Americas IT Systems Technical Sales/Application Engineering Teams. Research market trends, demand drivers, customer needs, and the competitive landscape. Partner with the IT Systems Business Unit, Sales and Sales Ops to ensure Sales Enablement processes and best practices are established for new and evolving products. Collect voice of customers and product business cases and share with global products teams. Develop and track metrics to evaluate post-launch sales performance of new offerings, including pipeline and quotation. Lead IT Systems Strategic Planning efforts for the Americas Region, partnering with the IT Systems Business Unit, the Americas Strategy Team, the Americas Finance Team, and Americas Sales Teams. QUALIFICATIONS Bachelor's degree in Engineering, Business, or a related field; Master's degree in Engineering or Business Administration is preferred. 8-10 years in technical, product service, strategic planning, sales, marketing or directly related experience. Experience with IT Systems products and solutions preferred. Strong business acumen and ability to act as a CEO for the products being covered. Ability to quickly develop cross-functional relationships to achieve business objectives. Technical expertise to translate stakeholder needs/pain points to solutions. Able to combine long-term and short-term goals by setting priorities. Ability to interact with all levels within the organization from entry level to executive. Attitude to act as a leader in their role and with curiosity in all that's new (market trends, new technologies etc.). Language skills: fluent in English, written and verbal required. Proficiency with Microsoft Office suite, Smartsheet and other business applications. PHYSICAL & ENVIRONMENTAL DEMANDS No special physical requirements. TIME TRAVEL REQUIRED Up to 10% as needed. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
    $101k-144k yearly est. Auto-Apply 40d ago
  • Manager of IT Infrastructure

    Ohiohealth 4.3company rating

    Remote information services manager job

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Sets strategic technology direction for management and administration of key elements of the enterprise technology infrastructure in support of application availability, capacity, and recoverability requirements. Guides, directs, and supervises a technical team responsible for all aspects of data management, database administration, storage management, backup and recovery, performance monitoring and alerting, virtual and physical computing infrastructure, data center management, information security requirements and disaster recovery. Evaluates, selects, and project manages the implementation of complex technical solutions. Reviews and approves all infrastructure architecture designs. Serves at the management level for ITIL change, capacity, availability, service continuity, design, configuration management or other key processes. Drives continuous process improvement by leveraging advanced automation and AI tools. *This position is Remote in Ohio. Responsibilities And Duties: 20% Determines strategic direction of enterprise desktop, server, storage, data management, database technologies, and/or data center operations in conjunction with other Information Services leadership in support of OhioHealth corporate goals. Evaluates, recommends, and implements best practices and technologies for the cost-effective management of enterprise servers and data. Recommends and implements high-availability and disaster recovery solutions for critical systems. 25% Reviews and evaluates client requests for new projects, production support, and new or updated software or hardware. Determines technical requirements and coordinates schedules and related departmental activities related to implementation of such requests. 20% Establishes capacity, performance, availability, and recoverability requirements for strategic and departmental projects. 20% Coordinates and evaluates work of technical staff and prepares performance reviews. Projects long-range staffing and budget requirements. 15% Establishes effective infrastructure policies and procedures. Establish service offerings. 10% Establishes and reviews capacity, availability, service continuity, change, and/or configuration management processes and procedures. Evaluates, proposes, and implements new technologies and processes to improve process maturity. 10% Assures that enterprise infrastructure is well understood and documented. The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor. Minimum Qualifications: Bachelor's Degree Additional Job Description: SPECIALIZED KNOWLEDGE Thorough knowledge of high availability architectures on numerous technical platforms. Solid knowledge of server, database, enterprise storage infrastructure, data center, information security and backup and recovery technologies. Proven knowledge in hardware and software evaluation, performance and capacity management, project planning, project management and leadership. Knowledge of best practices in server administration, data, and storage management, and or data center design, security, and operations. Knowledge of Information Life Cycle methodologies and best practices. Experience with vendor negotiations and establishing strategic relationships with key technology vendors. Ability to direct, supervise and lead diverse staff. Critical thinking and excellent customer service skills. Excellent written and verbal communication skills including the ability to explain technical concepts to non-technical audiences and present proposals to executive leadership. Overall knowledge of desktops, software deployments, virtualization, and process management. Familiarity with cloud technologies (public, private, hybrid.) Experience in budget management including contract negotiations, forecasting, cost/benefit analysis, financial proformas, etc. Minimum of 10 years' experience in a highly technical Information Technology role. MINIMUM QUALIFICATIONS Bachelor's Degree OR Equivalent Experience Field of Study: Computer Science, Engineering, or related field Years of experience: 10+ years in Information Technology demonstrating increased responsibilities The ideal candidate will have experience with... 1. Epic Software 2. 3+ years managing an Infrastructure Team 3. Managing offshore teams Work Shift: Day Scheduled Weekly Hours : 40 Department IS Adminlstration Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
    $89k-109k yearly est. Auto-Apply 11d ago

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