What does an information services manager do?
Where other IT personnel are primarily focused on computer and network infrastructure, an information service manager is concerned with much more. They not only manage IT tasks, but also IT staff. They need good interpersonal skills, as establishing relationships with both staff and external clients is a constant feature of their job. They are saddled with the responsibility of maintaining user connectivity, computer network systems, and networks.
Information services manager responsibilities
Here are examples of responsibilities from real information services manager resumes:
- Manage the design and implementation of a new MACOLA ERP system and subsequent data conversion from MCBA.
- Manage the implementation of a local Intranet to centralize company communications.
- Manage national call center supporting collections, credit card, loan origination and portfolio system acquisition
- Manage all aspects of information technology including database management, network information services, troubleshoot system applications, etc.
- Ensure daily, weekly, and monthly accounting, billing, and payroll deadlines are met.
- Collaborate closely with HIPAA office to ensure all aspects of HIPAA regulations are communicate and follow, i.e.
- Develop databases and reports to improve revenue, workload performance and HIPAA security compliance and prevent potential losses.
- Migrate the division s collection of legacy hand written warehouse and tracking applications to a fully implement ERP system.
- Team with payroll to ensure errors are corrected and attend unemployment compensation hearings.
- Develop, maintain and support SAS programming codes for analytical reporting and predictive data modeling for external clients.
- Supervise employees to resolve daily incidents of ordering/activation of telephony equipment, deactivate equipment, billing reconciliation and troubleshoot telephony issues.
- Administer in-house and co-locate Linux servers.
- Provide Linux expertise to developers of embed Linux devices operating in Linux Gentoo environment.
- Engage clients with the TCP/IP internet protocols by establishing confidentiality, integrity and availability of attack vectors.
Information services manager skills and personality traits
We calculated that 8% of Information Services Managers are proficient in Data Entry, Process Improvement, and Network Infrastructure. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Information Services Managers that have these skills listed on their resume here:
- Data Entry, 8%
Monitor the management, quality and delivery of data entry production for monitored events.
- Process Improvement, 8%
Coordinated weekly internal team meetings to review periodic statuses of projects, internal process improvement opportunities and monitoring of maintenance changes.
- Network Infrastructure, 5%
Managed a team migration of entire network infrastructure from a mixed environment to standard network base.
- Windows Server, 5%
Assisted with the migration of physical Windows servers into virtual server environments to reduce overall operating costs and enhance application functionality/operations.
- SQL Server, 4%
Provided maintenance for Microsoft SQL Server and Dynamics Great Plains application platform
- Computer System, 4%
Led the integration of computer systems and applications which resulted in significant cost savings, infrastructure and operational improvements.
Most information services managers use their skills in "data entry," "process improvement," and "network infrastructure" to do their jobs. You can find more detail on essential information services manager responsibilities here:
Analytical skills. To carry out their duties, the most important skill for an information services manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Information services managers often use analytical skills in their day-to-day job, as shown by this real resume: "implemented and supervised data entry of membership information via computer link with national headquarters. "
Business skills. Another essential skill to perform information services manager duties is business skills. Information services managers responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Information services managers also use business skills in their role according to a real resume snippet: "developed customized reporting options using businessobjects (crystal reports,) integrated data from active directory and other sources with sharepoint. "
Communication skills. Another skill that relates to the job responsibilities of information services managers is communication skills. This skill is critical to many everyday information services manager duties, as "it managers must explain their work to top executives and give clear instructions to their subordinates." This example from a resume shows how this skill is used: "maintained desktop and as/400 applications, local area networks, it security and telecommunications.responsible for building the departments' budget. "
Leadership skills. For certain information services manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an information services manager rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what information services managers do: "provide technical leadership and guidance to software development team. "
Organizational skills. A commonly-found skill in information services manager job descriptions, "organizational skills" is essential to what information services managers do. Information services manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how information services manager duties rely on organizational skills in this resume example: "oversee sharepoint eim organizational site and records management program. "
The three companies that hire the most information services managers are:
- University of Houston2 information services managers jobs
- Zeiders Enterprises2 information services managers jobs
- Pacific Northwest National Laboratory2 information services managers jobs
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Compare different information services managers
Information services manager vs. Systems manager
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
These skill sets are where the common ground ends though. The responsibilities of an information services manager are more likely to require skills like "java," "ip," "software development," and "application development." On the other hand, a job as a systems manager requires skills like "customer service," "project management," "patients," and "client facing." As you can see, what employees do in each career varies considerably.
Systems managers tend to make the most money working in the technology industry, where they earn an average salary of $116,351. In contrast, information services managers make the biggest average salary, $140,015, in the professional industry.systems managers tend to reach similar levels of education than information services managers. In fact, systems managers are 1.1% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.Information services manager vs. Data manager
A data manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructures. Data managers ensure the safety and security of the databases to avoid unauthorized access that may pose risks for business operations. They assist the technology team in developing data management protocols and smooth navigation of the network systems. A data manager must have excellent knowledge of the technology industry, as well as having a strong command on system codes and programming languages, to immediately identify inconsistencies, and perform troubleshooting to fix these discrepancies.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that information services manager responsibilities requires skills like "network infrastructure," "windows server," "computer system," and "ip." But a data manager might use other skills in their typical duties, such as, "data analysis," "visualization," "data quality," and "data collection."
Average education levels between the two professions vary. Data managers tend to reach similar levels of education than information services managers. In fact, they're 2.8% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Information services manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an information services manager is likely to be skilled in "data entry," "process improvement," "computer system," and "java," while a typical information technology director is skilled in "customer service," "project management," "cloud," and "crm."
Information technology directors earn the best pay in the technology industry, where they command an average salary of $145,076. Information services managers earn the highest pay from the professional industry, with an average salary of $140,015.information technology directors typically earn similar educational levels compared to information services managers. Specifically, they're 1.4% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Information services manager vs. Service delivery manager
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Even though a few skill sets overlap between information services managers and service delivery managers, there are some differences that are important to note. For one, an information services manager might have more use for skills like "data entry," "network infrastructure," "windows server," and "sql server." Meanwhile, some responsibilities of service delivery managers require skills like "service delivery," "project management," "cloud," and "customer service. "
The finance industry tends to pay the highest salaries for service delivery managers, with average annual pay of $102,592. Comparatively, the highest information services manager annual salary comes from the professional industry.The average resume of service delivery managers showed that they earn similar levels of education compared to information services managers. So much so that theyacirc;euro;trade;re 0.3% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.7%.Types of information services manager
Updated January 8, 2025
