Capgemini BSv is an integral part of Capgemini, a global leader in consulting, technology services and digital transformation. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 300,000 + team members in over 44 countries. Essential Skills and Experience -
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- 18-20 yrs.of proven experience in BPO / shared serviced / business process
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Should have led large client delivery/portfolio delivery
- 800 -1500 FTEs (F1)
- Should have personally led large transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP)
- Leadership skills in a multicultural environment managing Global/Regional Delivery
- Proven experience in a global complex BPO environment and multi service line deals
- Ability to influence at senior business levels within the organization which includes functions outside the core delivery
- Strong relationship building, communication, and influencing skills
- Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction
- Strong commercial awareness and project management ability
- Experience in change management
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Desirable Skills and Experience -
- Experience with solution design/transition management/ Six Sigma
- Exceeding margin goals for the portfolio - through sustainable technology interventions and productivity improvements
- Customer satisfaction and in the process ake every client in the portfolio a referenceable client
- Keeping the key talent in organization ( Lower attrition rate on Key talent)
- Keeping overall attrition of teams lower - Anticipate turnover to proactively mitigate delivery issues
- Develop a robust control framework to proactively identify and address issues
- Bring new technology to table that can make a significant difference
- Develop Leadership - create more future leaders that can funnel growth