Become An Information Specialist

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Working As An Information Specialist

Interacting With Computers
Getting Information
Making Decisions and Solving Problems
Updating and Using Relevant Knowledge
Communicating with Supervisors, Peers, or Subordinates

$58,920
Average Salary

What Does An Information Specialist Do At Tech Observer

* Manage deployment activities for the Scientific Engagement Approach (SEA) and monitor SEA certification of MSLs.
* Manage maintenance of Companys iPad app, including coordination of quarterly content review meetings, tracking MSL users and collating feedback.
* Assist MSL Insights Team leads to monitor insights and develop action plans.
* Manage Medical booth process to determine logistics, coordinate communications and track budget for the MSL Medical Booth staffing at key international Medical Congresses:
* Coordinate nomination process with MSL Managers, develop and recommend MSL coverage plans, as well as budget considerations.
* Confirm iPads available at medical booth with congress apps
* Support MI Congress Lead to ensure execution of Medical Congress Briefing meeting, where applicable.
* Assist in development of communications for GMA/MSL/Med Info internal websites, internal newsletters and other channels and ensure digital content on Global MSL and Med Info (MI) Sharepoint sites is up to date

What Does An Information Specialist Do At Transportation Security Administration

* Reviewing and analyzing materials under the FOIA/PA in order to determine scope of request, appropriate coordination through TSA, and accurate/complete responses.
* Making recommendations to internal/external customers concerning compliance, policies, procedures, and guidelines regarding FOIA/PA.
* Coordinating with legal and other experts and offices through TSA to fulfill request.
* Monitoring deadlines to ensure timely responses to requests and maintaining accurate records in the case management system.
* Researching and collaborating with team members on the application of FOIA/PA laws and regulations and reviewing issues related to FOIA request
* Reviewing outgoing FOIA/PA responses to ensure proper coordination with appropriate TSA offices

What Does An Information Specialist Do At Environmental Protection Agency

* Responsible for processing highly complex Freedom of Information Act/Privacy (FOIA/PA) requests submitted under FOIA/PA consistent with agency policies and procedures; Analyze requests to determine applicability of either Act.
* Conduct research and analyze the content of records/documents to make determination of disclosure under the FOIA/PA; Review and redact sensitive information; Apply appropriate provisions of the Act(s) and implement EPA directives to determine whether exemptions permit denial of access; Screen files to safeguard and extract information which would, if disclosed, constitute an unwarranted invasion of the privacy of another.
* Compose a variety of written correspondence (reports, information papers, fact sheets, statistical summaries, emails) and maintains an audit trail of such and appropriate internal controls in responding to inquiries from a broad range of requesters (White House, Congress, the Public, and counterparts in other federal agencies, state and local governments); Maintain effective liaison with the EPA FOIA Officer, Regional and AAship FOIA Colleagues, Office of General Counsel to ensure a timely comprehensive, and accurate requests.
* Conduct extensive research to determine if requested information exists and its' location.
* Research, analyze, evaluates, and correlate information and data from a variety of
* sources and exercises independence to establish or disestablish interrelationships of facts or evidence.
* Remain abreast of current and new developments, recent court decisions, legislative and Congressional initiatives concerning the release of information under the FOIA/PA to accurately invoke appropriate exemptions provided under the Acts, including the denial of information of records sought

What Does An Information Specialist Do At Food and Drug Administration

* Administrative support for the Division staff, Branch Chiefs, Deputy Director and Director;
* Processing of contractors' packages;
* Monitor review status of regulatory submissions and provide division director, deputy and branch chiefs with weekly updates;
* Assist with the maintenance of appropriate regulatory databases;
* Perform Quality Control of regulatory reviews, correspondence and documents;
* Compile regulatory information pertaining to products regulated by the office. e.g. assigning submissions to appropriate databases and closing out submissions

What Does An Information Specialist Do At Leidos

* Answering first tier questions from the criminal justice, juvenile justice, and victim services field regarding a variety of justice-focused topics in a call center environment.
* Ensuring excellent customer care to guarantee questions are answered accurately and in a timely manner.
* Provide assistance to prospective grant applicants regarding eligibility, programmatic, and financial requirements of DOJ grant opportunities.
* Appropriately documenting customer interactions in DOJ databases.
* Maintaining a strong working knowledge of justice issues, news, research, technical assistance resources, and grant application requirements.
* Informing customers of helpful resources and informational mailing lists from the government and professional organizations.
* Providing empathetic support and coordinating helpful guidance and referrals to assist victims of crime.
* Maintain content in online knowledgebases and websites

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How To Become An Information Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Specialist jobs

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Real Information Specialist Salaries

Job Title	Company	Location	Start Date	Salary
Information Retrieval Specialist	VOBA Solutions, LLC	Revere, MA	Dec 07, 2011	$260,875
Information Retrieval Specialist	VOBA Solutions LLC	Revere, MA	Feb 02, 2013	$260,875
Information Retrieval Specialist	VOBA Solutions, LLC	Revere, MA	Feb 01, 2011	$260,875
Information Retrieval Specialist	VOBA Solutions LLC	Revere, MA	Feb 02, 2016	$260,875
Business Information Specialist	ZS Associates, Inc.	Princeton, NJ	Feb 27, 2011	$170,000
Business Information Specialist	ZS Associates, Inc.	Princeton, NJ	Jan 16, 2012	$127,000
Business Information Specialist	Teksystems, Inc.	Bloomington, IL	Dec 10, 2016	$111,968
Lead Study Information Specialist	Bayer Healthcare Pharmaceuticals, Inc.	NJ	Sep 22, 2016	$107,359
Business Information Specialist Consultant	ZS Associates, Inc.	Boston, MA	Dec 13, 2011	$102,500
Data Analyst/Business Information Specialist	Apropos Solutions, Inc.	Columbia, MD	Oct 01, 2011	$102,000
Data Analyst/Business Information Specialist	Apropos Solutions, Inc.	San Mateo, CA	Oct 26, 2012	$102,000
Business Information Specialist	ZS Associates, Inc.	Los Angeles, CA	Sep 27, 2011	$83,000
Medical Information Specialist	Parexel International	Billerica, MA	Dec 02, 2013	$83,000
Systems Information Specialist	Cassel Health Services Inc.	Houston, TX	Sep 28, 2011	$81,643
Building Information Specialist	We Work Management LLC	New York, NY	Jan 29, 2016	$80,000
Building Information Specialist	We Work Management LLC	New York, NY	Jan 18, 2016	$80,000
Marketing Information Specialist	Bank of America N.A.	Wilmington, DE	May 16, 2011	$79,206 - $97,000
Poison Information Specialist	Children's Hospital Corporation	Boston, MA	Jan 07, 2016	$66,560
Computer Information Specialist	Kansas State University	Manhattan, KS	May 03, 2014	$66,310
Computer Information Specialist	Kansas State University	Manhattan, KS	May 03, 2014	$64,229
Service Information Specialist	Navistar, Inc.	Lisle, IL	Jul 01, 2014	$63,503 - $68,591
Poison Information Specialist-Associate	University of Texas Health Science Center at San Antonio	San Antonio, TX	Jan 04, 2016	$63,000

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Top Skills for An Information Specialist

Top Information Specialist Skills

Data Entry
Customer Service Skills
Web

You can check out examples of real life uses of top skills on resumes here:

Provided data entry requests from various system applications.
Demonstrate effective communication and customer service skills.
Analyzed content for the General Reference Page on the department's Intranet Web Page.
Performed quality control procedures to determine contamination of blood products.
Analyzed cost control and provided timely financial information to support corporate goals.