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Information specialist skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Susan Burke Ph.D.,
Susan Burke Ph.D.
Information specialist example skills
Below we've compiled a list of the most critical information specialist skills. We ranked the top skills for information specialists based on the percentage of resumes they appeared on. For example, 17.2% of information specialist resumes contained patients as a skill. Continue reading to find out what skills an information specialist needs to be successful in the workplace.

15 information specialist skills for your resume and career

1. Patients

Here's how information specialists use patients:
  • Utilized strong verbal communication and negotiation skills to resolve emergent and non-emergent issues including agitated and aggressive patients and visitors.
  • Updated and file patient charts Delivered various specimens to laboratory and pharmacy Performed clerical duties Responsible for admission/discharge of patients

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how information specialists use data entry:
  • Assisted Librarian with classification projects, information progression, data entry and preservation of the community resource databases.
  • Managed data entry and record keeping activities, including spreadsheet preparation, payment processing and account reconciliation.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information specialists use customer service:
  • Collected and presented project statistical data and customer service trends as assigned for required project reporting and made recommendations as necessary.
  • Managed product content for corporate websites which included driving appliance/parts sales and provided customer service to internal and external customers.

4. FOIA

Here's how information specialists use foia:
  • Conducted substantive legal analysis of FOIA law to assist in making decisions and recommendations to upper level management.
  • Processed Freedom of Information Act (FOIA) request and EEOC compliance manual, Volume1 Section 83 legal case disclosure request.

5. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how information specialists use management system:
  • Analyzed the company order management system to determine necessary enhancements to improve streamlining end to end order processing.
  • Provided quality assurance and verification of metadata in Federal Document Management System (FDMS).

6. PowerPoint

Here's how information specialists use powerpoint:
  • Developed sophisticated and effective presentation skills, including learning aids such as PowerPoint.
  • Created PowerPoint presentations that are utilized daily for military demobilization briefings.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how information specialists use community resources:
  • Provided emotional support, sharing mental illness and recovery information, and offering referrals to community resources.
  • Provided information about the issues concerning intimate partner violence, provided local referrals to community resources.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how information specialists use windows:
  • Developed advanced computing skills and software experience with all Windows applications.
  • Provide routing/scheduling information using Windows based software.

9. Social Security

Social security is a federal government program that offers benefits to those registered under it when they are retired or can't work because of some sort of disabilities.

Here's how information specialists use social security:
  • Communicated beneficial information about the claimant to the Social Security Administration and their associated agencies.
  • Provided assistance for people applying for Social Security Disability Benefits through a customer information center.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how information specialists use telephone calls:
  • Responded to incoming telephone calls from contract holders, brokers, and internal clients regarding annuity inquiries and issues.
  • Performed administrative work, (filing, and sorting mail, answering and directing incoming telephone calls).

11. Data Analysis

Here's how information specialists use data analysis:
  • Provided additional service through add-on consultation such as management reporting and claims data analysis on their reinsurance/ceded business.
  • Developed questionnaires, assisted epidemiologists, MD's and other professionals with data analysis and data collection.

12. SharePoint

Here's how information specialists use sharepoint:
  • Created SharePoint Wiki Pages for technical documents and operational procedures.
  • Follow standard operating procedure docs accessed via SharePoint intranet.

13. HIPAA

Here's how information specialists use hipaa:
  • Upgraded software to meet HIPAA requirements in Audit, Claims, Benefits and Managed Care areas of online screens.
  • Demonstrated strong knowledge of the Minnesota Data Practices Act, HIPAA, and MN Statue 626.556/Chapter 13.

14. SQL

Here's how information specialists use sql:
  • Developed Oracle SQL queries for data manipulation in multiple production environments.
  • Developed logical and physical data models, SQL reporting techniques, data retrieval and validation processes, views, and reports.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information specialists use troubleshoot:
  • Assist Customer Service - Troubleshoot problem/issues while developing solutions by describing requirements on verification of products.
  • Monitor and Troubleshoot Communications Equipment.
top-skills

What skills help Information Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information specialist resumes?

Susan Burke Ph.D.

Director & Associate Professor, University of Oklahoma

I regularly hear from employers in the information science field (particularly in libraries), and the number one thing they look for on applicants' resumes is work experience in a library setting. I recommend to students that if they have not worked in a library, they should find a way to get some practical work experience by working part-time in a library, doing an internship in a library, or at least asking a librarian if they can do a job shadowing for a few hours to get a feel for what the real workplace is like.

What soft skills should all information specialists possess?

Susan Burke Ph.D.

Director & Associate Professor, University of Oklahoma

Soft skills are the second most common thing I hear from library employers as being important for the profession. We recently surveyed our stakeholders on skills needed from our graduates and employers offered these suggestions for types of soft skills: Ability to show patience and compassion when helping and teaching people, interacting with people experiencing mental health issues and those experiencing homelessness, dealing with difficult customer interactions and conflict resolution, ability to reach out and make connections in the community, and commitment to lifelong learning.

What hard/technical skills are most important for information specialists?

Susan Burke Ph.D.

Director & Associate Professor, University of Oklahoma

Our survey of stakeholders identified these skills as very important in the information sciences: data analytics, data management, website design, SQL, computer programming/coding, emerging technologies, metadata, digitization and digital curation skills, R, python, server administration, and things like using social media for marketing.

What information specialist skills would you recommend for someone trying to advance their career?

Rich Manprisio MPM, PMPRich Manprisio MPM, PMP LinkedIn profile

Assistant Professor & IT Program Coordinator, Governors State University

Make sure you stay on top of the latest developments with technology. With the fluidity of technology, students today need to have the solid groundwork of a degree in IT but also understand things are continually changing and this need to always be continuing their learning and professional development.

What technical skills for an information specialist stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
Do you want to know more?
Read more about what experts have to say about information specialist

List of information specialist skills to add to your resume

Information specialist skills

The most important skills for an information specialist resume and required skills for an information specialist to have include:

  • Patients
  • Data Entry
  • Customer Service
  • FOIA
  • Management System
  • PowerPoint
  • Community Resources
  • Windows
  • Social Security
  • Telephone Calls
  • Data Analysis
  • SharePoint
  • HIPAA
  • SQL
  • Troubleshoot
  • Clinical Trials
  • Inbound Calls
  • Computer System
  • Front Desk
  • Facebook
  • FDA
  • Technical Assistance
  • Financial Aid
  • GIS
  • Customer Inquiries
  • Outbound Calls
  • Press Releases
  • Training Materials
  • Intranet
  • HTML
  • CMS
  • Hippa
  • Quality Customer Service
  • Telephone Inquiries
  • QA
  • Medical Writing
  • Informed Consent
  • Statistical Data
  • Unix
  • Customer Complaints
  • COBOL
  • Redundancies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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