An information specialist is responsible for obtaining data through various strategies such as surveys, research, and analysis. It is essential to coordinate with different teams to learn their data needs and utilize them upon gathering. There may also be instances where an information specialist must work with other groups for tasks, such as building databases and networks. Furthermore, it is essential to ensure data integrity, protect their source's identities, adhere to all the company's policies and regulations, and abide by the state law when gathering information.

Information Specialist Responsibilities

Here are examples of responsibilities from real information specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage windows patch upgrades and provide software pushes using Microsoft SCCM.
  • Manage university and small business research grants and evaluate vendor RFP responses.
  • Manage USAID OTI grants database to track and monitor implementation of program activities.
  • Manage network resources, including video conferences, printers, servers, PCs, and switches.
  • Manage redesign and CMS implementation for
  • Follow standard operating procedure docs access via SharePoint intranet.
  • Maintain departmental PC workstations including software installation and upgrades.
  • Provide technical support in installing, troubleshooting, configuring PCs and relate peripherals and application software.
  • Conduct preliminary screening of patients for various types of clinical trials in partnership with pharmaceutical and biotechnology industries.
  • Second direct report to the group s CIO.
  • Set up and support Citrix and VPN.
  • Process attorney, subpoenas, court orders.
  • Oversee consistent implementation of HIPAA policies and procedures.
  • Generate monthly reports for CIO showing usage statistics and trends ..
  • Install and service microcomputer hardware and software in LAN environment.

Information Specialist Skills and Personality Traits

We calculated that 17% of Information Specialists are proficient in Patients, Data Entry, and Customer Service. They’re also known for soft skills such as Listening skills, Problem-solving skills, and Speaking skills.

We break down the percentage of Information Specialists that have these skills listed on their resume here:

  • Patients, 17%

    Utilized strong verbal communication and negotiation skills to resolve emergent and non-emergent issues including agitated and aggressive patients and visitors.

  • Data Entry, 15%

    Assisted Librarian with classification projects, information progression, data entry and preservation of the community resource databases.

  • Customer Service, 9%

    Collected and presented project statistical data and customer service trends as assigned for required project reporting and made recommendations as necessary.

  • FOIA, 8%

    Conducted substantive legal analysis of FOIA law to assist in making decisions and recommendations to upper level management.

  • Management System, 5%

    Analyzed the company order management system to determine necessary enhancements to improve streamlining end to end order processing.

  • PowerPoint, 4%

    Developed sophisticated and effective presentation skills, including learning aids such as PowerPoint.

Some of the skills we found on information specialist resumes included "patients," "data entry," and "customer service." We have detailed the most important information specialist responsibilities below.

  • The most important skills for an information specialist to have in this position are listening skills. In this excerpt that we gathered from a information specialist resume, you'll understand why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to resumes we found, listening skills can be used by a information specialist in order to "listened to customer complaints and referred to state agencies as necessary. "
  • While it may not be the most important skill, we found that many information specialist duties rely on problem-solving skills. This example from a information specialist explains why: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This resume example is just one of many ways information specialists are able to utilize problem-solving skills: "performed query generation and resolution on all clinical trial data prior to data entry on und and oracle systems. "
  • Another skill that is quite popular among information specialists is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a information specialist resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "addressed and resolved customer complaints empathetically and professionally. "
  • An information specialist responsibilities sometimes require "writing skills." The responsibilities that rely on this skills are shown by this resume excerpt: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows how this skill is used by information specialists: "assisted in writing press releases and helped set-up for news conferences. "
  • Yet another important skill that an information specialist must demonstrate is "customer-service skills." Computer support specialists must be patient and sympathetic This is clearly demonstrated in this example from an information specialist who stated: "point of contact for customers when reporting serious adverse events associated with supplement use to the fda. "
  • See the full list of information specialist skills.

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    What Help Desk Specialists Do

    The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

    In this section, we take a look at the annual salaries of other professions. Take help desk specialist for example. On average, the help desk specialists annual salary is $18,437 lower than what information specialists make on average every year.

    While their salaries may differ, one common ground between information specialists and help desk specialists are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, powerpoint, and sharepoint.

    There are some key differences in responsibilities as well. For example, an information specialist responsibilities require skills like "patients," "data entry," "foia," and "management system." Meanwhile a typical help desk specialist has skills in areas such as "technical support," "desk support," "phone calls," and "client facing." This difference in skills reveals how truly different these two careers really are.

    Help desk specialists tend to reach similar levels of education than information specialists. In fact, help desk specialists are 4.4% less likely to graduate with a Master's Degree and 1.7% less likely to have a Doctoral Degree.

    What Are The Duties Of an Information Technology/Support Technician?

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

    Now we're going to look at the information technology/support technician profession. On average, information technology/support technicians earn a $23,911 lower salary than information specialists a year.

    A similarity between the two careers of information specialists and information technology/support technicians are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "powerpoint," and "sharepoint. "

    But both careers also use different skills, according to real information specialist resumes. While information specialist responsibilities can utilize skills like "patients," "data entry," "foia," and "management system," some information technology/support technicians use skills like "desk support," "phone calls," "remote desktop," and "os."

    When it comes to the differences in education between the two professions, information technology/support technicians tend to reach similar levels of education than information specialists. In fact, they're 4.3% less likely to graduate with a Master's Degree and 1.7% less likely to earn a Doctoral Degree.

    How a Computer Support Specialist Compares

    A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.

    Let's now take a look at the computer support specialist profession. On average, these workers make lower salaries than information specialists with a $5,576 difference per year.

    While looking through the resumes of several information specialists and computer support specialists we discovered that both professions have similar skills. These similarities include skills such as "customer service," "powerpoint," and "sharepoint," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from information specialists resumes, they are more likely to have skills like "patients," "data entry," "foia," and "management system." But a computer support specialist might have skills like "computer support," "technical support," "desk support," and "network printers."

    Computer support specialists are known to earn similar educational levels when compared to information specialists. Additionally, they're 3.9% less likely to graduate with a Master's Degree, and 1.7% less likely to earn a Doctoral Degree.

    Description Of an Information Technology Technician

    An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

    Information technology technicians tend to earn a lower pay than information specialists by about $20,471 per year.

    According to resumes from both information specialists and information technology technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "management system," and "powerpoint. "

    While some skills are shared by these professions, there are some differences to note. "patients," "data entry," "foia," and "community resources" are skills that have shown up on information specialists resumes. Additionally, information technology technician uses skills like technical support, desk support, network printers, and switches on their resumes.

    In general, information technology technicians reach similar levels of education when compared to information specialists resumes. Information technology technicians are 4.8% less likely to earn their Master's Degree and 1.7% less likely to graduate with a Doctoral Degree.