Average Salary
$50,628
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
101,553
Job Openings

Information Support Specialist Careers

Information support specialists are also known as IT specialists. They offer hardware and software support to businesses or consumers. Computer systems often malfunction and IT specialists troubleshoot the problem and find appropriate solutions.

IT specialists may fix issues like slow performance, connection issues, or malfunctioning software. They may also provide online assistance via calls and emails or visit the customer's location. Businesses often hire IT Specialists as full-time staff to be available at all working hours.

IT specialists in businesses may also be responsible for updating software, installing new programs, and testing existing equipment. They may also provide training to the business' staff.

To become an IT specialist, you need a bachelor's degree in computer engineering or a related area. You'll also need skills like curiosity and logical thinking. A lot of the job is troubleshooting problems and fixing them, so you'll need to be inquisitive too.

There is more than meets the eye when it comes to being an information support specialist. For example, did you know that they make an average of $24.34 an hour? That's $50,628 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Information Support Specialist Do

There are certain skills that many information support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be an information support specialist, we found that a lot of resumes listed 15.5% of information support specialists included hardware, while 7.3% of resumes included technical support, and 5.9% of resumes included laptops. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the information support specialist job title. But what industry to start with? Most information support specialists actually find jobs in the health care and technology industries.

How To Become an Information Support Specialist

If you're interested in becoming an information support specialist, one of the first things to consider is how much education you need. We've determined that 49.8% of information support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.6% of information support specialists have master's degrees. Even though most information support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an information support specialist. When we researched the most common majors for an information support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on information support specialist resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become an information support specialist. In fact, many information support specialist jobs require experience in a role such as customer service representative. Meanwhile, many information support specialists also have previous career experience in roles such as technical support specialist or computer technician.

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Average Salary
$50,628
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
101,553
Job Openings

Information Support Specialist Career Paths

Top Careers Before Information Support Specialist

Top Careers After Information Support Specialist

Information Support Specialist Jobs You Might Like

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Average Salary for an Information Support Specialist

Information Support Specialists in America make an average salary of $50,628 per year or $24 per hour. The top 10 percent makes over $66,000 per year, while the bottom 10 percent under $38,000 per year.
Average Salary
$50,628
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Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Information Support Process Specialist
Focus On The Family
07/27/2021
$41,74007/27/2021
Information Support Specialist/Systems Application Developer
Zillion Technologies Inc.
03/11/2021
$100,00003/11/2021
Information Specialist II-Phhs Child Support (2) (Open)
St. Louis County
12/19/2020
$38,15012/19/2020
Information Specialist II-Phhs Child Support (2) (Open)
Central Lakes College
12/18/2020
$38,15012/18/2020
Information Support Specialist
Pension Benefit Guaranty Corporation
10/26/2019
$47,01610/26/2019

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Information Support Specialist Demographics

Gender

male

55.2 %

female

39.2 %

unknown

5.5 %

Ethnicity

White

63.5 %

Hispanic or Latino

14.2 %

Black or African American

10.7 %

Foreign Languages Spoken

Spanish

69.2 %

German

7.7 %

Arabic

7.7 %
Show More Information Support Specialist Demographics

Information Support Specialist Education

Degrees

Bachelors

49.8 %

Associate

36.0 %

Masters

7.6 %

Top Colleges for Information Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
Show More Information Support Specialist Education Requirements

Online Courses For Information Support Specialist That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
3.9
(411)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,106)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

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Part Time
Internship
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Top Skills For an Information Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.5% of information support specialists listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.

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Top Information Support Specialist Employers

1. United States Army
4.2
Avg. Salary: 
$42,087
Information Support Specialists Hired: 
15+
2. City of Little Rock HR
4.3
Avg. Salary: 
$49,215
Information Support Specialists Hired: 
4+
3. Milgard Manufacturing
4.3
Avg. Salary: 
$49,304
Information Support Specialists Hired: 
4+
4. Science Applications International ...
4.9
Avg. Salary: 
$64,469
Information Support Specialists Hired: 
4+
5. United States Navy
3.7
Avg. Salary: 
$43,350
Information Support Specialists Hired: 
3+
6. Starting Point
4.0
Avg. Salary: 
$40,655
Information Support Specialists Hired: 
3+
Updated August 18, 2021