Information support specialists are also known as IT specialists. They offer hardware and software support to businesses or consumers. Computer systems often malfunction and IT specialists troubleshoot the problem and find appropriate solutions.

IT specialists may fix issues like slow performance, connection issues, or malfunctioning software. They may also provide online assistance via calls and emails or visit the customer's location. Businesses often hire IT Specialists as full-time staff to be available at all working hours.

IT specialists in businesses may also be responsible for updating software, installing new programs, and testing existing equipment. They may also provide training to the business' staff.

To become an IT specialist, you need a bachelor's degree in computer engineering or a related area. You'll also need skills like curiosity and logical thinking. A lot of the job is troubleshooting problems and fixing them, so you'll need to be inquisitive too.

What Does an Information Support Specialist Do

There are certain skills that many information support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

How To Become an Information Support Specialist

If you're interested in becoming an information support specialist, one of the first things to consider is how much education you need. We've determined that 49.8% of information support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.6% of information support specialists have master's degrees. Even though most information support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become an Information Support Specialist
Top Information Support Specialist Jobs Near You

Information Support Specialist Career Paths

Average Salary for an Information Support Specialist

Information Support Specialists in America make an average salary of $65,414 per year or $31 per hour. The top 10 percent makes over $95,000 per year, while the bottom 10 percent under $44,000 per year.
Average Information Support Specialist Salary
$65,414 Yearly
$31.45 hourly
$44,000
10 %
$65,000
Median
$95,000
90 %

What Am I Worth?

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Information Support Specialist Education

Information Support Specialist Majors

18.1 %

Information Support Specialist Degrees

Bachelors

49.8 %

Associate

36.0 %

Masters

7.6 %

Top Colleges for Information Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For an Information Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.5% of information support specialists listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Information Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Information Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Information Support Specialist Demographics

Information Support Specialist Gender Distribution

Male
Male
59%
Female
Female
41%

After extensive research and analysis, Zippia's data science team found that:

  • Among information support specialists, 41.1% of them are women, while 58.9% are men.

  • The most common race/ethnicity among information support specialists is White, which makes up 61.7% of all information support specialists.

  • The most common foreign language among information support specialists is Spanish at 69.2%.

Online Courses For Information Support Specialist That You May Like

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Top Information Support Specialist Employers

Most Common Employers For Information Support Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1University Hospitals$104,562$50.272
2SEI Investments$97,597$46.922
3SAIC$85,670$41.194
4Halliburton$82,631$39.731
5Southern Maine Community College$77,810$37.411
6Embrace Home Loans$75,736$36.412
7Computer Science Corporation$70,052$33.682
8Dart Container$68,538$32.952
9Zillion Technologies$67,568$32.482
10Starting Point$67,346$32.383