Information support specialists are also known as IT specialists. They offer hardware and software support to businesses or consumers. Computer systems often malfunction and IT specialists troubleshoot the problem and find appropriate solutions.
IT specialists may fix issues like slow performance, connection issues, or malfunctioning software. They may also provide online assistance via calls and emails or visit the customer's location. Businesses often hire IT Specialists as full-time staff to be available at all working hours.
IT specialists in businesses may also be responsible for updating software, installing new programs, and testing existing equipment. They may also provide training to the business' staff.
To become an IT specialist, you need a bachelor's degree in computer engineering or a related area. You'll also need skills like curiosity and logical thinking. A lot of the job is troubleshooting problems and fixing them, so you'll need to be inquisitive too.
There is more than meets the eye when it comes to being an information support specialist. For example, did you know that they make an average of $24.34 an hour? That's $50,628 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many information support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be an information support specialist, we found that a lot of resumes listed 15.5% of information support specialists included hardware, while 7.3% of resumes included technical support, and 5.9% of resumes included laptops. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the information support specialist job title. But what industry to start with? Most information support specialists actually find jobs in the health care and technology industries.
If you're interested in becoming an information support specialist, one of the first things to consider is how much education you need. We've determined that 49.8% of information support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.6% of information support specialists have master's degrees. Even though most information support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an information support specialist. When we researched the most common majors for an information support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on information support specialist resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become an information support specialist. In fact, many information support specialist jobs require experience in a role such as customer service representative. Meanwhile, many information support specialists also have previous career experience in roles such as technical support specialist or computer technician.