Information systems administrator job description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women's health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

Information Technology (IT) implements, supports and maintains all systems at Hawai'i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Networks Systems team is responsible for the support and maintenance of the enterprise-wide network infrastructure.

As a Server Systems Administrator, you will administer enterprise-wide Windows server systems in order to accomplish business objectives. You will design, install, configure, maintain, and perform system integration of primarily Windows servers, VMware datacenter infrastructure, Citrix systems, email systems, and associated components, providing Tier 3 on call support for these systems. We are looking for someone systematic and dedicated, with the ability to work effectively under minimal supervision and a commitment to creating a healthier Hawai'i.

_*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*_
**Work Schedule:** Day - 8 Hours

**Work Type:** Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

**Exempt:** Yes

**Minimum Qualifications:** Bachelor's Degree in Computer Science, Engineering, Business or related field, or an equivalent combination of education, training, and experience. Two (2) years working experience with IT systems.

**Preferred Qualifications:** Experience with system analysis, design, implementation and management of Microsoft Window Server, Active Directory, Microsoft Exchange, Microsoft Azure, VMware datacenter products, Citrix products.

EOE/AA/Disabled/Vets

**Position** Server Systems Administrator - IT

**Category** Information Technology

**Employment Type** Employee

**Location** Hawaii Pacific Health, Honolulu, HI

Are you interested in a diverse IT position that allows you to work in a variety of environments? Do you have the ability to handle multiple tasks and switch gears quickly as needed?
If you answered YES, then consider joining our Devereux Advanced Behavioral Health team!

Being an Information Systems Support employee at Devereux has its Advantages

You will work with other dedicated professionals who share your passion for helping individuals in need. We offer:

* Tuition Assistance for continued education and advanced degrees

* Generous time off benefits

* Flexible work schedules

* Sign On Bouns $1,000.00

Devereux Advanced Behavioral Health Adult Services provides programs and services for adults with intellectual and developmental disabilities. Our main campus is located in Berwyn PA. Our dedicated team of over 600 staff ranging from highly-specialized clinicians and nurses to recreational and direct staff professionals, all work to one common goal the happiness, self-fulfillment and social integration of each adult in our community.

As an Information's System Support you will support the daily operations of the Adult Services Center computers and telecommunication networks. You will perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking and telecommunications systems including data and voice. You will also serve as a support with the Information Systems Specialist to ensure that current information systems needs are met; assists with development and coordination of systems to meet future operational needs of the Center.

Keywords: Information Systems, Technical Support, Help Desk, Call Center

Qualifications

EDUCATION: Minimum of 60 credits in the field of Computer Science, Information Systems, MIS or related field; an equivalent of one - two years of technical support experience may considered as a substitute for formal education.

EXPERIENCE: One - two years in Information Systems preferred with a minimum of one year as Client Support. Must have excellent oral and written communication skills and problem solving skills. Requires an ability to be adaptable, flexible, and change acvities quickly according to business

Valid Driver's license

At least 21 years of age

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

Posted Date 6 hours ago (10/14/2022 11:09 AM)


Category Info Systems

Position Type Full-Time

The employment policies of Devereux Advanced Behavioral Health are to recruit and hire qualified employees without discrimination because of race, religion, creed, color, age, sex, marital status, national origin, citizenship status, ancestry, disability, veteran status, communication ability, gender identity or expression or sexual orientation and to treat them equally with respect to compensation and opportunities for advancement - including upgrading, promotion and transfer - consistent with individual skills and the needs of Devereux.

Tris Pharma, Inc. (www.trispharma.com) is a leading privately-owned biopharmaceutical company in the U.S.

with a focus on development and commercialization of innovative medicines that address unmet patient needs. We have more than 150 US and International patents including applications and have marketed several branded and generic products in the U.S., have licensed our products in the US and international markets, and have a robust pipeline of innovative products spanning neuroscience and other therapeutic categories employing our proprietary science and technology.

Our science and technology make us unique, but it is our team members that set us apart; they are the engine that fuels Tris' passion and innovation.

Tris colleagues understand the criticality of operating a successful business and take pride in the company's success. But of equal importance to each member of the team is how we interact with one another on a daily basis. We believe in each other and we believe in respectful, open and honest communications to help support individual and team success.

Our IT department located in our Monmouth Junction, NJ headquarters has an immediate need for an experienced Microsoft Systems Administrator.

The Microsoft Systems Administrator (Systems Administrator) is a Highly Technical, Hands-On individual who also possesses a strong Customer Service (enduser) mentality and focus. She/he serves as final tier escalation point for the Help Desk team. The Systems Administrator investigates and resolves escalated/advanced problems as needed via the Helpdesk Support Team or the IT ticketing system, thoroughly documents all issues and escalates to management for resolution, if needed.

• Serves as next level escalation point above Helpdesk Technician II, provides understanding and back-up for all Help Desk Technician I and Help Desk Technician II responsibilities and duties; Asks questions to determine the nature of a problem; Advises, coaches and leads Helpdesk Support team or customers through problem-solving processes, as needed

• Possesses hands-on, working knowledge and experience with Microsoft Operating Systems, Microsoft 365, Active Directory (AD), Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), and Group Policy Objects (GPOs)
• Leads/supports assigned projects/tasks from inception through completion


• Oversees the setup and routine support of telephony and mobile devices, printers and other technical equipment supported by Helpdesk team


• Provides technical assistance and support for incoming queries and issues related to computer systems, software, hardware, company land and cellular phones, company printers


• Responds to queries either in person, email, helpdesk ticket or over the phone; Asks questions to determine and identify root cause of service requests and nature of problem; Walks customers through problem-solving processes, as needed; Escalates to appropriate level for follow-up and guidance when needed; Follow-ups with customers to ensure issues have been resolved
Requirements:
QUALIFICATIONS


Special knowledge or skills needed and/or licenses or certificates required


Bachelors degree in Information Technology (IT) or Computer Science or related field OR technical certification OR college equivalent AND minimum 4 years hands on experience in helpdesk, desk top support, IT support or a similar role in positions of increasing technical responsibility in a business environment.


• Excellent, hands- on, working knowledge of, and experience with, desktop hardware and peripheral units/components and their connectivity in a wired and/or wireless environment, PC and computer terminology, PC operating systems/applications REQUIRED


• Excellent, hands-on, working knowledge of, and experience with. Microsoft Desktop Operating Systems and Microsoft Office products REQUIRED


• Strong customer service focus and ability to interact with people at all corporate levels REQUIRED


• Strong understanding and working knowledge of Microsoft Servers and Microsoft Server Technologies (Active Directory, DNS, Federated Services, IIS, etc.) REQUIRED


• Strong working knowledge of Microsoft Scripting languages, including powershell, batch, wscript, etc . REQUIRED


• Strong understanding and working knowledge of Microsoft 365 (Teams, OneDrive, Exchange, Intune, Sharepoint, Azure AD, Azure MFA, etc.) REQUIRED


· Ability and willingness to work additional hours, as needed REQUIRED


Tris Pharma, Inc. offers a highly competitive compensation and benefits package. To build and enhance our diverse workforce, we encourage applications from individuals with disabilities, minorities, veterans, women, LGBTQ, etc. Tris Pharma, Inc. is an Equal Opportunity Employer. #LI-DNI



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