Information Systems AnalystSkills

• Provide future need, strategy and organizational impact insight for large and small-scale HCMA information technology and non-technology projects.
• Developed, implemented, maintained, and supported company's information technology and security systems.
• Operated and oversaw production and development network, ensuring operation of the Information Technology infrastructure.
• Provided user training for all information technology equipment and applications within the Command Group.
• Coordinated quarterly ITSR (Information Technology Service Request) refinement and software renewals.
• Provide and deliver support for information technology and business systems in the organization.
• Coordinated and implemented the implementation of applications enhancements with the Information Technology department.
• Provided programming and development support for mainframe-based information technology systems.
• Create project plans for information technology development and testing.
• Support financial operations through the use of information technology.
• Create and implement company wide Information Technology policies.
• Manage system information technology and design Reference Models.
• Install new information technology related software and hardware.
• Implement the standard process for information technology acquisition.
• Use of information technology and mathematical computations.
• Developed problem solutions using information technology solutions.
• Diagrammed existing department information technology assets.
• Maintained and assisted in the implementation of new or existing information technology equipment in support of the 842nd Signal Company Facilities.
• Worked closely with internal HR partners on existing projects and emerging projects to provide in-depth analysis of their information technology needs.
• Coordinate with other BIOS information technology staff as necessary in support of all BIOS/Project Tracking database and application design efforts.

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• Completed office administration tasks, developed computer hardware and software troubleshooting skills, and monitored help desk ticketing system.
• Developed and trained new personnel on troubleshooting computer hardware, satellite equipment VSAT, Peripherals and connectivity.
• Coordinate large and complex professional computer hardware/software setups and installation.
• Trouble shoot/Repair/replace failed computer hardware.
• Oversee the operation of computer hardware systems, ensuring that these machines are used as efficiently as possible.
• Managed the 2007 and 2008 yearly computer hardware refresh projects that upgraded over 1000 desktop computers.
• Maintain a complete inventory of all computer hardware devices and software applications and licenses.
• Responded to written and telephone requests for resolving computer hardware and software anomalies.
• Investigate, evaluate, and recommend new computer hardware/software and support equipment.
• Implemented changes and/or replacements to End Users computer hardware and software.
• Installed PC computer hardware/software and configured for networking and mail.
• Researched and assembled computer hardware manuals for group personnel.
• Network and computer hardware and software troubleshooting.
• Installed and operated various computer hardware components, related peripherals equipment and software supporting department operations.
• Key personnel in the troubleshooting of Cisco Switches 2950 and 3560 series Performed computer hardware and software upgrades.
• Advised Command on all matters concerning the Multi-classified LAN/WAN technologies, computer hardware and software.
• Obtained [ ] in computer hardware and software program sales.

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• Served as military Help Desk manager and Information systems support for Windows XP & 7 operating systems & software applications.
• Serve as a Deployment tech for the large Windows XP - Windows 7 Migration for Department of Human Services.
• Worked on dell systems, Windows XP Pro, a server, and Windows server 98 for file share.
• Provided executive-level computer and printer support for Windows XP and Windows 7 environments on LM and customer networks.
• Provide direct assistance with the transition from Windows XP to Windows 7 and Office 2007 to Office 2010.
• Installed operating system software's; maintain and upgrade network using Windows XP and Microsoft server 2003.
• Administered Microsoft Windows Server 2003, Microsoft Exchange, Active Directory, and Windows XP Professional workstations.
• Supported more than 600 Windows XP Professional computer systems on three separate networks in eight separate locations.
• Establish, configure and support email accounts on Windows 2000/ Windows XP workstations using Microsoft Outlook.
• Provide support on Windows 2000, Windows XP, Server 2000 and Server 2003 operating systems.
• Upgraded windows XP users to Windows 7 along with installing any software needed per user.
• Provided Support for over 130 end users running Windows XP, Vista and Windows 7.
• Spearheaded migration from Windows XP to Windows Vista, managing installation for 50+ workstations.
• Installed Windows XP workstations and conduct peer training on personal computing hardware and software.
• Create Windows XP OS image, build and deploy computers and network gear.
• Worked towards hospital wide upgrade of existing Windows XP to Windows 7.
• Supported Windows 2000, Windows XP, Windows Server 2003 machines.
• Upgraded workstations from Windows XP to Windows 7 operating system.
• Supported Windows XP Professional, 2000 Professional and NT.
• Used LogMeIn remote access, troubleshoot software as Microsoft Office 2007 for Windows XP, and handled system security (i.e.

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• Documented user requirements, provided input for system design, developed testing strategies, and performed quality/data integrity testing.
• Project managed software tool implementations and enhancements * Insured proper business controls, data integrity and successful application execution
• Served as technical point-of-contact for assigned functional areas and assist subject matter experts with ensuring data integrity.
• Conducted quarterly end-user training to new and existing users to maintain data integrity and ensure system stability.
• Developed and deployed Store Procedure and Triggers to maintain data integrity and optimization of system performance.
• Analyze data integrity problems and recommend fixes and/or changes to processing methodology.
• Maintained data files and Monitor system configuration to ensure data integrity.
• Enforce data integrity, accuracy and governance in financial management reporting.
• Support and test system applications while sustaining production data integrity.
• Maintained data integrity and resolved problems for Core Manufacturing Systems.
• Provided improvements and data integrity through Management of Change.
• Perform systems analysis pertaining to data integrity issues.
• Designed user interfaces and maintained data integrity.
• Verify database and data integrity.
• Worked on committees dealing with needs analysis, business solutions, data mapping and processes to maintain data integrity across systems.
• Managed and maintained Oracle HRMS by maintaining data integrity; identify, research, and resolve data discrepancies.
• Evaluated program content, reviewed test results for data integrity, established criteria for & approve implementation.
• Administered key audits to ensure an optimal level of data integrity to support business clients.
• Performed database data integrity and system maintenance (record fixes, cleanup, compact).
• Provided user reports, minimized and responded to system down-time, ensured system data integrity.

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• Completed monthly customer service requirements and additional hours as needed * Answered incoming Customer Satisfaction phone calls during high volumes.
• Created Standard Operating Procedures for customer service personnel to assist employees in completion of online benefit processing.
• Provided quality customer service and assumed responsibility for program design, implementation and administration.
• Handle technical customer service inquiries and problems regarding operating systems and software.
• Provided recommendations on optimizing standard processes as related to customer service.
• Provided exceptional customer service through one-on-one support to the user.
• Analyzed customer service requests, resolved or redirected as required.
• Provided superior customer service by focusing on achieving rapid resolution.
• Recognized for numerous times for outstanding customer service.
• Implemented Customer Service System enhancements.
• Recognized by peers for ability to work with diverse personalities through demonstrated strong customer service, training, and problem-solving skills.
• Service Staff Coordinator - Managed a customer service operation ranked in the top 8% in the Country.
• Acted as customer service advocate in resolving service requests and arbitrator between systems and users when conflicts arose.
• Promoted to Senior IS Analyst for high quality customer service and successfully setting up numerous complex projects.
• Maintained a Customer Service oriented interaction with callers with the end goal of supporting Patient Care.
• Provided excellent customer service to individuals with the rank as high as 3 star general.
• Received numerous employee recognition awards from Hospital staff for network support and customer service.
• Provide customer services to Wake Forest students, visitors, staff and faculty.
• Installed, repaired and troubleshot customer service orders within required service level.
• Worked closely with other units and contractors in a customer service role.

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• Developed SQL stored procedures to increase efficiency of required data transformations.
• Monitored SQL Server database performance and addressed performance and integration issues.
• Generated monthly inventory analysis for cost exceptions using SQL7.
• Develop and sustain Application-specific SQL Server functions.
• Used Visual Basic through ODBC connection to link with the SQL Server database, producing data driven charts in MS Excel.
• Designed and Developed the logic behind output charts using data from SQL Server and MS Access to output to MS Excel.
• Worked with developers to create requirements and ran SQL queries to extract data from specific tables from database(DB2).
• Serve as the primary DBA for Natural single point of development software and ADABAS Native SQL, including installations and upgrades.
• Maintained daily, weekly and monthly backups of student database, SQL database, Exchange email, and staff documents.
• Designed and executed queries using SQL and Access to obtain data necessary for analysis, reporting, and inventory reconciliation.
• Maintained processing system for finances of the state, based on SQL server and visual Basic applications over Windows NT.
• Generated several monthly and yearly reports using SQL Server Query Analyzer, created indexes and views for faster data retrieval.
• Implemented and maintained databases for storage, manipulation, and retrieval of data from SQL server and Visual Data-flex.
• Designed and developed data validation, load processes using PL/SQL scripts, stored procedures, functions, and triggers.
• WEB development utilizing ASP, Visual Basic, JavaScript, Stored Procedures, SQL, and Remote Scripting.
• Created complex SQL database queries and scripts to facilitate data mining, including data extraction and loading processes.
• Developed and updated report/chart for the RAMP program using a combination of Visual Basic for Applications and Transact-SQL.
• Extracted data from different databases to create accurate billing files by using MS Access, SQL and Excel.
• Created queries in MS SQL for pistol permit holder reports, inmate summary reports, and other uses.
• Developed a PL/SQL package to enable Oracle to interact with LDAP, and populate the identity management system.

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• Provided technical support to users regarding the maintenance, development and operation of Geographic Information Systems databases, equipment and applications.
• Provided technical direction and consultation to users; assisted and supported users with application training and technical support.
• Provided technical support, analyzing alerts and consulted with technical and business staff for resolutions.
• Assisted other technical support technicians with problem identification, troubleshooting, and problem resolution.
• Provided Technical support in a Tactical environment such as Telephone support and Computer support.
• Maintained customer relationships by promoting participation, training users and providing technical support.
• Authored technical documentation and training materials for technical support staff and end users.
• Provided business analysis and technical support for various client server accounting applications.
• Served as departmental representative to various inter-departmental and regional technical support groups.
• Provided technical support for Short-Doyle Medi-Cal system and mental health-related systems.
• Provided technical support for users experiencing software and hardware problems.
• Provided technical support to troubleshoot database and application problems.
• Collaborated with vendor technical support to facilitate objectives.
• Coordinated network activities to include overseeing network design, new product testing, software and hardware upgrades, and technical support.
• Answered and completed technical support help desk calls quickly and efficiently in order to get the customer working and back online.
• Provided 2nd and 3rd level technical support for Windows Operating Systems, Microsoft Office, and host emulation applications.
• Provided first-level technical support for IT infrastructure; supporting over 2,000 employees throughout the New York home office.
• Provided technical support for software and hardware problems; including repairing corrupted files and hardware set-up and repair.
• Implemented web-based Salary Compensation Planner (manager self-service), and provided functional and technical support as needed.
• Worked on a help desk providing technical support to over 30,000 users in a 24/7, 365 environment.

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• Provided technical assistance in migration to Microsoft Active Directory, configuration and installation of new and used PCs with corporate image.
• Support Desktop PCs and specialized applications within the supported areas (Purchasing, Supply and Distribution, OR Materials).
• Provided 1st and 2nd Level technical support for the mixed OS environment, PCs, printers and LAN/WAN related issues.
• Certified by Dell and Compaq/HP as warranty support troubleshooting/repair technician on PCs, laptops, printers, servers, etc.
• Installed latest NIC drivers, security patches, Hot fixes, Service Pack and anti-virus software on PCs.
• Migrated PCs and servers from a mix-mode environment to native mode environment and assisted in implementing Active Directory.
• Analyzed logs to fix infected PCs and educated users to maintain system security to ensure data integrity.
• Maintained networks, servers, PCs, printers, faxes and all peripheral equipment in the office.
• Configure new PCs/laptops, load custom software, encryption, install local and network printers.
• Installed software on individual PCs, set up network user accounts and managed network space.
• Worked on the 08 WPCS Deployments project; deploying assembly and component plants.
• Initiated the implementation of processes in loading new PCs using remote desktop connection.
• Sole member of the PCS core team who created rules for documentation screens.
• Work with outside vendor to repair and replace batteries in mobile PCs.
• Installed PCs and any software for a new secretary.
• Loaded and maintained manufactured supplied software on PCs.
• Maintained the activity's 200 PCs and peripherals.
• Installed Client Access software on PCs.
• Experienced with networking, PCs, Internet, and TCP/IP.
• Used Lotus script functions called from agents Performed independent system testing of applications and PCs and documented results.

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• Administered Windows Active Directory and monitored the operation of computers and ensured hardware and software were configured to function properly.
• Administered/maintained Active Directory content/structure, created accounts and assigned user permissions in the role of Information Management Officer.
• Coordinated with department supervisors to ensure correct Active Directory and folder permissions for users.
• Conduct all other department application assistance, password administration in Active Directory/Group Policy.
• Handled software deployment and group policies using Active Directory and ScriptLogic Desktop Authority.
• Worked extensively in managing a large Active Directory server, creating/manipulating client accounts
• Performed a variety of Active Directory administrative tasks as a domain administrator.
• Experienced with Microsoft systems management features Active Directory and Group Policy.
• Administered Active Directory domains containing objects throughout the state of California.
• Maintain company infrastructure using Active Directory and Exchange.
• Supported and responded to Active Directory migration problems.
• Maintained Active Directory users and computers database.
• Manage company users using Active Directory.
• Administered network accounts using active directory.
• Manage LIS and Active Directory settings/Configurations
• Administered classified networks through Windows server, system policies and Active Directory to ensure compliance with regulatory requirements of the NISPOM.
• Provided Microsoft Active Directory and Remote Desktop support as well as file structure support to multiple departments within the refinery.
• Researched, tested, and wrote change control request for successful department wide group policy pushed down through Active Directory.
• Managed and preformed a hardware migration of SBS 2003 server, rebuilt the Active Directory Structure following best practices.
• Core responsibilities included management of Active Directory, Exchange 2007, Backup Exec 2010, and System Center.

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• Provided customer support by utilizing technical abilities to resolve trouble tickets.
• Resolved assigned laboratory trouble tickets.
• Created trouble tickets using a web based trouble management software to include logging problem, track troubleshooting steps and record resolution.
• Developed and implemented training guides and manuals for team and end-users; documented IT assets and managed trouble tickets in Remedy.
• Developed, implemented and oversaw a tracking program that prioritized computer repair trouble tickets and decreased repair time by 3 days.
• Open trouble tickets for end users resolve connection problems by line activation, controllers, acquire devices terminal and printers.
• Played an essential role as a subject matter expert within the service desk with over 10,000 Remedy trouble tickets resolved.
• Resolve trouble tickets logged by the Help Desk that are not able to be resolved over the telephone.
• Worked with short deadlines on trouble tickets and served as a call center/phone contact for users nationwide.
• Monitored GoldMine CRM trouble tickets on Magic Service Desk resolving ticket incidents and implementing work orders.
• Responded to trouble tickets opened by nurses and other office staff at 20 remote facilities.
• Worked as a computer Tech Support Analyst with responsibility for all levels of trouble tickets.
• Completed trouble tickets within service level agreements set within the company.
• Use DSH Footprint in logging in all trouble tickets.
• Review and resolve trouble tickets before they escalate.
• Utilized Clarify to create Trouble tickets.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Enter trouble tickets in Remedy and Provide Level 1 and Level 2 problem resolution of IS/Telecom related equipment.
• Respond timely to users service requests and expediently resolves trouble tickets to maximize system uptime.
• Use Remedy to manage trouble tickets and maintain SLAs.

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• Conduct assessment of business requirements and provide recommendations for accomplishment of business tasks, including disaster recovery and business continuity.
• Lead cross-functional teams to analyze current operational procedures, and identify problems in existing systems relative to business requirements.
• Managed relationship between HR and other functional partners to create business requirements for system developments, modifications and improvements.
• Researched, compiled, and wrote draft versions of business requirements using existing project architectural documents.
• Attended meetings with policy managers to ascertain business requirements and intended goals for development projects.
• Work with business analysts and system managers to better define information system/business requirements and objectives.
• Consulted with franchise owners to select and implement custom technologies to support unique business requirements.
• Gather Business requirements, analyze business processes and present solutions to the user community.
• Elicit critical business requirements for new system/application and operational initiatives using structured requirements documentation.
• Identified and translated business requirements into vendor requests to improve the end-user experience.
• Performed program modifications as business requirements changed or as errors were uncovered.
• Assisted application development teams in creating effective database designs from business requirements.
• Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements.
• Provided technical leadership to define functional business requirements for Production Control Systems.
• Designed a consolidated database to meet the business requirements for the organization.
• Reviewed Business Requirements, System Specs and Training Material for accuracy.
• Interacted with software developers to explain business requirements in technical terms.
• Defined and implemented standards, methods and procedures for business requirements.
• Translated business requirements into proposed IT services & solutions.
• Provided outstanding customer service support for user business requirements.

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• Participate in designing, documenting, and executing functional/Regression test cases manually.
• Developed test cases and tested applications to ensure compliance with functional requirements.
• Experience creating detailed test cases/scripts, creating functional and technical documentation.
• Created and executed functional test cases for validating requirements.
• Expedited software development process and cut costs by building use cases and test cases and defining requirements for multiple projects.
• Review, coordinate, and execute test plans for projects and ensure that test cases and results meet requirements.
• Created test cases for and performed systems testing on Manager Self Service, an employee management portal for management.
• Created, executed and documented test cases as part of GCOMS Global Corporate Order Management System project.
• Developed detailed system test plans, execute system test cases and provide issue tracking and consolidation.
• Documented scope, definition, functional requirements, test plan and test cases for various projects.
• Reviewed and approved test plans, test cases, Release Notes and User Manuals.
• Identify and update regression testing scope and specific test cases with each release.
• Created, executed, and tracked system integration and user acceptance test cases.
• Developed test plans and test cases, translated user requirements into technical specs.
• Reviewed test cases and scenarios and performed unit testing for code modules.
• Loaded and updated requirements and test cases in tracking application.
• Created, executed, and tracked unit test cases.
• Created test cases and technical documentation.
• Build and track test cases using HP Quality Center, Clear Case, and Req Pro.
• Created test cases to support development in J2EE environment; Produced RUP training documentation for delivery to Compuware & GM employees.

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• Performed several Non-Base release setup and installation.
• Configure and maintain the Benefits module within Workday, including benefit plan setup and the annual open enrollment process.
• Maintain Oracle HR and Self Service System setup, including maintenance of organization hierarchies and position control.
• Spearheaded all phases of a 350-employee move; setup servers, computers, and overall IS infrastructure.
• Performed Oracle General Ledger setups, data conversions and validations, including both account balances and activity.
• Project manager for the implementation and setup of network and Information Systems for Arkansas plant location.
• Provided proper setup, maintenance, and troubleshooting techniques of LAN equipment to establish reliable communications.
• Installed Dell Open Manage Essentials Monitoring Software and setup systems to be monitored.
• Provide Wireless setup and support of laptops and desktops with WiFi.
• Perform system setup for system modifications, fixes, and upgrades.
• Performed outside client setup and maintenance for Meridian's outreach clients.
• Replaced, installed, configured and setup Windows 2000 Servers.
• Administered user and systems access, setup and security.
• Install, setup, configure, and troubleshoot printers.
• Installed setup and configured Citrix Server for remote applications access.
• Acted as Internal consultant for Deere factories in different locations worldwide, to setup and establish IT Business Policies.
• Imaged desktops and laptops to updated versions of Windows 7 Setup new user profiles and extensions on Cisco phones.
• Virtualized all local servers and databases and setup DR plans to avoid down time.
• Created training manuals to facilitate new user setup and new workstation rollout.
• Assisted faculty with Microsoft email 365-Exchange setups on iPhones and Android devices

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• Evaluated various software applications and hardware peripherals to made appropriate recommendations for purchase and usage.
• Managed procurement, installation, and development of hardware and software applications.
• Implemented software upgrades and modifications, and created and developed software applications.
• Analyzed and documented system requirements and configuration of various software applications.
• Installed various software applications pertaining to refinery operations.
• Led on-call team in supporting mission-critical software applications.
• Researched, tested and implemented new technology, hardware upgrades and software applications and provided user orientation of such.
• Trained other employees such as Programmers, Data Support Technicians and Technical Support personnel to use assorted software applications.
• Developed and implement QA standards for software applications for electronic documentation (CCS, OM, etc).
• Managed training facility: Implemented and maintained software applications, hardware, communications tools, and network environment.
• Trained 25 Iraqi teachers enabling them to modernize their school system using new software applications and updated computers.
• Designed and delivered formal computer training classes on a wide variety of topics and software applications.
• Assist in the development, designing, testing and implementing new software applications or system updates.
• Project: Design and develop new as well as enhance existing software applications and systems.
• Created and saved documentation of network configuration, software applications, and user training modules.
• Develop administrative software applications for use by Undergraduate Programs Office staff and their student constituents.
• Succeeded in procuring the correctly-needed systems hardware and software applications for the client.
• Provided end user support for construction software applications and MS Office 2003 applications.
• Provided training to employees on all software applications utilized within firm.
• Installed, configured and maintained Banking Software Applications for hosted clients.

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• Implement and configure database, project management, systems implementation, customize training and application development along different projects.
• Received award for creating automated reporting tool which significantly improved project management efficiency Entrepreneurial & Non-Profit Experience
• Perform basic project management skills to accomplish desired results in different projects.
• Provided training on project management methodology and mission critical computer applications.
• Provide project management for internal computer users.
• Solved complex information technology system problems, prepared studies and conducted project management activities for the Department's IT projects.
• Led and improved project management, process improvement, quality control tools and methodologies in benefit of virtual learning systems.
• Project Management, staff management, computer support of Cincinnati Bell Telephone corporate office and Retail Stores.
• Researched and maintained current knowledge of project management trends and control agency IT requirements and guidelines.
• Acted as the project lead performing project management duties including overseeing personnel and contract issues.
• Assist with the development and coordination of projects as directed, using project management tools.
• Supported IT administrative manager with procedures on time tracking, employee training and project management.
• Provide reporting, project management, web development, compliance training program, and policies.
• Provided build and support for surgeons, anesthesiologists, nurses, and project management team.
• Assisted in utilizing project management methods, system design methods, and programming techniques.
• Project Management and Business Analysis for the design and development of new ASP.NET applications.
• Developed a new course curriculum for PC and Macintosh computers for Project Management.
• Prepared a project management plan, according to IEEE standards and practices.
• Work with our software vendor and project management team for software deployment.
• Acted as liaison for project management and contractors for pharmacy deployment.

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• Created network to further enforce disciplined and professional usage of internet bandwidth.
• Work with students; by instruct them in Microsoft word, Excel, Power point, Word art, Internet Navigation.
• Compiled spatial data from various sources including census data, field observation, aerial photos and internet mapping sources.
• Recognized for managing the successful migration of Intel s industrial distribution channel from a proprietary system to the Internet.
• Designed, implemented, and managed the installation of an Internet access agreement between the corporation and its employees.
• Handled internet requests for technical support issues and assigned them to the appropriate support groups when necessary.
• Collect and analyze vehicle specification on all makes of vehicles using provided OEM websites via the internet.
• Maintain confidentiality in regard to the information being processed, stored, or accessed by the internet.
• Installed, configured, and supported local area network, wide area network, and Internet systems.
• Implemented Data Protection and Encryption Technologies to ensure internet message were safe and secure.
• Supported Internet connectivity by configuring Web, E-Mail and FTP access over T-1 connection.
• Implement the new corporate WAN Internet Protocol scheme on servers, switches and routers.
• Created a database for Internet Protocol (IP) address maintenance and accountability.
• Installed and maintained security patches for Internet Explorer, Windows 2000 and XP.
• Assisted in creating local wireless network using Cisco products for basic Internet usage.
• Installed CISCO routers, switches and other networking hardware for internet connections.
• Trained employees on basic network, software, and internet uses.
• Fostered an understanding of the Internet across the business.
• Designed wireless network architecture in office board room and client meeting rooms to facilitate internetconnections for visiting clients and consultants.
• Helped Accredit 800 Secure Internet Protocol Router and Non-Secure Internet Protocol Router Computers.

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• Discussed with radiologists exactly what information they need and/or want and created checklist for schedulers when obtaining information during scheduling process.
• Provided combat service support and logistics and participated in over sixty-five stateside airborne operations for Brigade command staff and units.
• Coordinated from initial conception to completion all GIS design, implementation, quality control and functionality for extensive projects.
• Performed bi-weekly new hire orientation classes for Registered Nurses targeted at clinical systems utilized in patient care units.
• Evaluate GIS database accuracy and precision, remote sensing environmental characteristics and virtual/simulated/three-dimensional environment development and support.
• Organized frequent cross-functional meetings regarding cost-benefit analysis of GIS for their department and potential areas of collaboration.
• Managed software and hardware maintenance and logistics support for telecommunications, computer, and electronics equipment.
• Orchestrated all aspects of US-Germany Logistics Staff Talks conference, greatly enhancing bilateral military relations.
• Integrated joint logistics information system & process requirements across combat support functional areas.
• Enhanced marketing systems permitting swift ISO Registrations which significantly increased competitive market advantage.
• Gathered and documented system requirements to initiate a proactive logistics/maintenance plan schedule.
• Redesigned and developed logistics applications for truck leasing company using SQL Windows.
• Developed legislative mandated reports and monitored and implemented changes as needed.
• Verified existing addresses and spatial accuracy of locations using ArcGis software.
• Developed map products utilizing spatial analysis tools within ArcGIS software.
• Research legislation pertaining to data calls and analyze reporting requirements.
• Supported over 2000 registered wired and wireless computing devices.
• Joint Legislative Management Committee - Legislative Data Center
• Create maps using ArcGIS software to be used in critical decision making along with distribution to City Council and local media.
• Project Planning and Management: GIS project planning and estimation for numerous projects including RFP development, proposal and contract review.

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• Ensured Business Intelligence systems are aligned with business processes by engaging business stakeholders and end-users in process review through awareness sessions.
• Performed the analysis for pathways requiring modification through the On-line Architecture System to support ongoing processing requirements.
• Performed analysis and developed solutions to issues relating to special management studies for company-wide HR administrative programs.
• Concert with Epic Product Specialists from multiple functions for hardware integration maintenance utilizing Chronicles database module.
• Identified business requirements of department end-users and stakeholders to determine configuration solutions attainable through application implementation.
• Acted as liaison between outside consultants and users in designing applications through ongoing specification meetings.
• Maintained constant level of network security awareness among all computer users through scheduled training/testing/refresher programs.
• Administered PeopleSoft Version 8.8 position management module in coordination with HRIS manager and compensation group.
• Analyzed data flows for process improvement and cultivate strategies to provide information through reporting.
• Distributed employee files to regional/satellite HR representatives due to organizational changes after a buyout.
• Provided security for an array of campus terminals to thwart vulnerabilities throughout the facility.
• Analyzed network performance to determine any potential threats or vulnerabilities within the network.
• Created and managed all organizational end user accounts and permissions through Active Directory.
• Conduct all Pre-Surgical and Outpatient testing from numerous departments throughout the hospital/clinical setting.
• Identified best practices and end-user awareness through computer-based education, newsletters and presentations.
• Documented and tracked end-user issues through Action Request Remedy Ticketing management software.
• Developed HR reports that assisted executive management with making key organizational decisions.
• Process/assigned approximately 200 service requests per month throughout the Tri-State I/S organization.
• Conducted requirements gathering through customer interviews and used RAD prototyping methods.
• Supervised development team including three software developers and one business analyst.

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• Administered Desktop related functions including hardware and software set-up and configuration oversee the daily performance of computer systems.
• Facilitated Sarbanes-Oxley compliance, amending and refining computer system security to meet yearly standards.
• Maintained established computer systems by upgrading software and applying security patches.
• Performed Senior Operator/ Systems Administrator duties on assigned computer systems.
• Maintain, process and troubleshoot military computer systems and operations.
• Perform unit level maintenance functions on assigned computer systems.
• Maintained computer system configurations and validated system administration duties.
• Analyzed and defined security requirements for computer systems.
• Operated and maintained Mini Computer Systems.
• Determined and analyzed computer systems requirements.
• Performed new computer system migrations.
• Analyze, assimilate and review computer systems and interface with management made sales projections and created cost budgets for the firm.
• Provided training and instruction on PC software applications and computer system software for laboratory staff, clients, and other users.
• Work closely with other analysts to insure the smooth operation flow of the hospital's over all computer system networks.
• Performed usability analysis to ensure all systems were fully functional to users on a variety of computer systems and platforms.
• Team player on mainframe computer system for 1500 person organization specializing in the engineering and manufacture of flight simulators.
• Administered systems access by creating, modifying and revoking RACF IDs and staff IDs on various TDOC computer systems.
• Trained insurance policies and procedures, computer systems, departmental policies and procedures for all UT Medical Group departments.
• Supported the migration from Windows 3.1 to Windows NT for over 450 computer systems and users within the organization
• Followed strict guidelines when setting up computer systems (i.e encryption) and completing tasks by predetermined deadlines.

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• Redesigned SMTP mail system, consolidated DNS domains under UNIX environment and simplified system administrative procedures.
• Coordinated with Oracle database administrator and UNIX vendors to conduct preliminary hardware sizing analysis.
• Oversee server, mail, workstations and desktop support including base UNIX problems with company implemented business system UNIX based software.
• Maintain UNIX system security through diagnostic tools, shell scripts, and writing all documentation detailing security measures in production.
• Debug and modify code to correct problems encountered while releasing parts from development to manufacturing in Unix and Tandem environments.
• Recycle and reset applications and web services on Windows/UNIX servers to correct problems with Southern Company applications.
• Reset passwords: UNIX, mainframe, domain; LDAP administration tool to reset E-Rate passwords.
• Support and training for MicroStation, UNIX, Telnet, PowerTerm, and all Windows versions.
• Handled system administration of Sun UNIX server as part of the Technical Support team.
• Served as HP Unix system administrator and LAN Administrator for various financial accounting departments.
• Performed daily and monthly backups of all UNIX files using Solstice Backup 4.2.
• Conducted daily/weekly backups on IBM Mainframe, WANG and UNIX based systems.
• Integrated use of SAS and SQL via UNIX for ongoing ETL processing.
• Involved in different projects and worked in UNIX environment using C/C++ programming.
• Add, delete and modify user accounts on both LAN and UNIX.
• Proved Technical Support for a UNIX based housing program known as CCS.
• Aided in the conversion from Unix servers over to Windows NT4.
• Modified and tested production schedules for batch processing on Mainframe/Unix platform.
• Utilized UNIX scripts to determine status of jobs and file transfers.
• Managed a 150 node UNIX LAN operating on INTEL 310/320 systems.

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• Coordinated development with utility companies within the state to ensure quality assurance, electronic real-time communication, and new pilot programs.
• Generate reports for customer service, sales team, production control, operations/executive/finance management team (manufacturing/purchasing/ shipping/quality assurance/accounting/marketing).
• Provide quality management activities at a California State Agency with a pension/financial system conducting quality assurance and testing assessments.
• Prepare Remedy7 procedures & technical documentation; Performed acceptance and load testing, adhering to documented Quality assurance standards.
• Assist systems engineers in meeting DISA established security profiles as well as customer determined Information Assurance objectives.
• Coordinated test programs with technical staff and performed quality assurance of applications and operational procedures.
• Developed procedures for system development and maintenance, including hourly quality assurance testing.
• Provided quality assurance and perform data integrity testing of migrated data.
• Trained numerous Soldiers on Systems Security/ Information Assurance and security practices.
• Performed Systems Administration and Information Assurance duties on assigned computer systems.
• Performed Quality Assurance testing in a Law Enforcement environment when required.
• Develop and implement Quality Assurance policies.
• Provided Quality Assurance testing for new releases Provided Production Support for Oracle Manufacturing's Order Entry, WIP and Inventory Modules.
• Create, execute, and maintain quality assurance test plans, and document test results for each assigned system enhancement project.
• Maintained information system manuals, assurance, and accreditation material for the Bring Your Own Device (BYOD) solution.
• Instruct Information Assurance, System Administrator Security (SAS)/Network Manager Security (NMS) Level 2 Courses.
• Performed as the Operational Informational Assurance Officer making sure the teams IT Systems stayed within US Government regulations.
• Access database software testing using strategies such as quality control and quality assurance of the product databases.
• Prepared quality assurance reports, reviewed and revised hospital policies and procedures in a hospital group setting.
• Updated computer systems to be in compliance with the Army Information Assurance Vulnerability Alert (IAVA).

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• Establish and maintain electronic records management system for all incoming and outgoing correspondence.
• Developed a Configuration Management System from Bill of Materials software package.
• Have developed applications and modifications in Mapper on the Materials Management System
• Performed uploads and maintains dictionaries for Patient Financial Management Systems.
• Audited corrupted data for new management system.
• Coordinate, implement and produce database designs and schema for integrating source and attribute data into data management systems.
• Provided remote analysis and support for domestic and international hotels using Opera Property Management System (PMS).
• Provide weekly and bi-monthly updates to management team on current AMI projects and Meter Data Management System.
• Test the Star Student Management System manually to verify all modules work according to the program specifications.
• Manage the Engineering Document Management System (EDMS) and associated data for the Gulf Coast Operations.
• Web Team: chaired the city-wide Web Team and delivered enhancements to their content management system.
• Implemented a paperless document management system, reducing the volume and costs of paper forms.
• Work with content owners to facilitate the migration of content into a content management system.
• Developed and implemented the Exchange Rates Management Systems, AfDB Group Subscriptions.
• Performed manual script based cold backup weekly for the Warehouse Management System.
• Developed district's first identity management system for students and staff.
• Maintain and correct any issues with CVS pharmacy Inventory Management System.
• Record, maintain and update records in the Incident Management system.
• Implemented, maintained and managed the File Management System.
• Set up an inventory management system for the company.

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• Assisted in enterprise architecture governance related activities including the use of enterprise architecture modeling tools to document and communicate decisions.
• Chair - State of Utah Document Management Strategy Team, selecting and implementing a statewide enterprise document management technology strategy.
• Acted as an experienced Reporting Business Analyst with strong enterprise-level application development in an Agile / Scrum environment.
• Assess enterprise applications and discuss with business owners and vendors process of transition of applications for Epic implementation.
• Collaborated with enterprise subject matter experts and services in managing resolution of applications incidents and requests.
• Assisted in the development of enterprise-wide project documentation standards through the Project Standardization Task Force.
• Selected to lead the project and architectural design for enterprise wide electronic document management system.
• Interpreted client request for information and writes and produces customized reports utilizing 3rd party applications.
• Functioned as Security Administrator for all financial applications operating under the CA Masterpiece Umbrella.
• Provided key support to development of personnel policy administration, interpretation and initiation.
• Produced 17+ complex enterprise system architectures and assisted in development of numerous others.
• Coordinated Application development, analysis, and support of enterprise B2B E-commerce initiatives.
• Project Manager, implementing Emergency Room electronic medical record enterprise software solutions.
• Supported enterprise/Clinic-wide systems and analyzes system dependencies to resolve computing problems.
• Install and support enterprise applications and office equipment including mobile devices.
• Advised and escalated security issues and requirements to enterprise security team members
• Created web based and PowerPoint presentations with corresponding maps and orthography.
• Implemented executive support systems, E-business solutions and enterprise applications.
• Developed object-oriented software, including Enterprise Student Information System.
• Increase work flow efficiency by integrating pro-active enterprise solutions.

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• Manage software installs and upgrades and troubleshoot any technical errors within these applications if escalated beyond the HelpDesk.
• Monitor day-to-day Helpdesk support operations and recommend solutions for optimizing performance, and eliminating unnecessary service request escalations.
• Participated in quality assurance brainstorming sessions conducted by Helpdesk associates with the goal of enhancing agent performance.
• Provided many ideas/suggestions for future growth opportunities in the Standards and Support arena including the Helpdesk environment.
• Provided network diagnostics support to Helpdesk personnel in the resolution of complex systems problems affecting end user access to the network.
• Assisted the Helpdesk by resolving cases initiated by users regarding technical issues experience while attempting to access the Portal.
• Developed a cost savings plan to allow the plans to contact the vendor directly for Member Eligibility Helpdesk services.
• Provided helpdesk support for over 300 personnel to include which included setting up user accounts and email accounts.
• Provide first, second and third levels of Helpdesk support of computer hardware, software and peripherals.
• Facilitated migration/conversion of PeopleSoft data and the CWS Helpdesk from ARS 3.0/Ingres 1.2 to ARS 3.2/Oracle 8.0.
• Provided helpdesk and network support for over 1000 DA civilians, Soldiers, and local nationals.
• Maintain a daily log doing trouble tickets, calls, helpdesk, and installations of equipment.
• Answered calls and emails as a Helpdesk analyst per the support documentation I created.
• Work with helpdesk team, system administrators, and Network support to troubleshoot problems.
• Trained new staff on all aspects of helpdesk position requirements and supervised college interns.
• Created monthly statistics from Helpdesk monitoring tool, Advance HelpDesk (AHD).
• Provided ongoing troubleshooting helpdesk support via phone and in person for users.
• Utilized PROMIS tools helpdesk tickets to assist with end user support.
• Utilized OTRS helpdesk ticket system for logging student and staff requirements.
• Manage and oversee the growth and development of my helpdesk team.

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• Manage user accounts using Microsoft Active Directory.
• Administered user accounts, computer workstations and Exchange mailboxes using Active Directory and Exchange Customer Administration Tool (ECAT).
• Created user accounts, e-mail accounts, performed troubleshooting procedures on user computers, and replaced any defective hardware components.
• Administered, managed, and updated over 300 user accounts and 150 Information Systems throughout 1-43 Air Defense Artillery Battalion.
• Assisted other IMO's with managing over 400 user accounts and updating service members' data in Active Directory.
• Create, configure and support user accounts on proprietary terminals consisting of testing, dumping and resetting ports.
• Create all new user accounts and the set up of all new computers for local and remote sites.
• Configure and administer 200+ user accounts and 100+ systems; hold accountability for $500K in assets.
• Created, configured and managed user accounts, email accounts and distribution list utilizing Active Directory.
• Managed user accounts, permissions in Active Directory, and ran workstation updates as needed.
• Monitor server disk space, create user accounts, user groups and grant access permissions.
• Manage user accounts and security of the City's Financial and Human resource database's.
• Administered and maintained Active Directory end user accounts, permissions, and access rights.
• Maintained facility Active Directory, local security groups, local computer and user accounts.
• Create, Modify, delete various types of user accounts and group's accounts.
• Migrated users from generic, shared user accounts to individual, more secure credentials.
• Created and maintained Domain Controllers, managed user accounts and server access lists.
• Maintain user accounts in Active Directory as well as maintaining GPO's.
• Set up user accounts, groups and printers through an NIS+ database.
• Administered user accounts and profiles on the organization's domain system.

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• Designed and developed user interfaces to internet/intranet applications by setting expectations and features priorities throughout the software development life cycle.
• Designed and managed department's intranet site utilizing Microsoft's FrontPage providing information to employees and increase department communication.
• Supported intranet and Internet WEB developed solutions providing training using FrontPage and Microsoft WEB Page Development products.
• Developed data Requirements/models and User specification for the intranet and portal projects using Erwin.
• Developed CCHMC intranet online communications, orientation materials and learning events.
• Re-structured virtual distance learning and intranet of academic programs.
• Created and maintained a professional intranet website.
• Developed communication plans and executed all email, intranet and in-person messaging between department and more than 15,000 medical center employees.
• Increased efficiency of time reporting systems 60% by making access available through internet and the agency intranet.
• Administered LAN/WAN domain and Exchange accounts, controlling all security for domain, internet, and intranet environments.
• Served as Business Analyst and Lead Website Developer for the Internet and Intranet website for Liberty Northwest.
• Developed an electronic dashboard via SSRS that summarized revenue data from various systems on intranet.
• Update DMV Intranet site for Investigations Unit with the use of Dream Weaver.
• Developed User Requirements and User specification for the intranet and portal projects.
• Reduced Printing costs 30% utilizing digital delivery to intranet and email.
• Worked on various projects for in-house intranet (Valley Pages).
• Automated several intranet forms from paper-based to Web Forms 7.
• Update and manage web content for WHDAB Internet and Intranet.
• Assisted in maintaining the library website and staff intranet.
• Consulted on Internet / Intranet development and deployment methods.

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• Managed creation of suite of automated test scripts and facilitated defect resolution.
• Utilized Microsoft Suite (Word, Power Point, Excel, Visual Basic) in data modeling and reporting.
• Worked with MS office suite, email, Database, Payroll, and other special apps.
• Administered Windows 2003 server, Microsoft Windows OS, Microsoft Office Suite and maintained desktop support.
• Installed a Host Based Security Suite to protect the organizations financial and book keeping records.
• Contributed in the migration from Microsoft's Business Productivity Online Standard Suite to Office 365.
• Support end users with Microsoft 2000/XP Office Suites, Adobe Approval, and Adobe Acrobat.
• Dedicated Desktop Support of Windows XP, Win2K, and MS Office Suite.
• Removed, installed, and configured Microsoft Office 2010/2007 suite, including Outlook.
• Monitored High level VTC s with TelePresence Management Suite (TMS).
• Provided advance support with all Windows operating system and Microsoft Office suites.
• Provided training development and instruction for the Microsoft Office 2003 Suite.
• Advanced level knowledge utilizing Microsoft Office suite.
• Instructed company personnel on Microsoft Office Suite.
• Contributed to the development of Business Intelligence capabilities by developing metadata models and administrating the suite of Cognos tools.
• Administered Rational ClearQuest and performed screen customizations and system design development for Rational Suite integration.
• Provide scheduled and ad hoc business and performance reporting to department and executive leadership for 31 OR suite Surgical Services Department.
• Led team of users in UAT for conversion to Lawson 9.0 Environment (healthcare s version of Full Suite).
• Build, install, and configure a server suite comprising servers, storage arrays, and network and searchappliances.
• Finance and HR (Cash Windows, Bloomberg, TimeForce, ABRA Suite) software installation and configuration.

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• Created and organized data requirements necessary for User Acceptance Testing.
• Documented user acceptance testing scenarios and implemented testing plan.
• Created the detailed Test Plan for the User Acceptance Testing (UAT) environment of the CPU Tracker Web Portal Application.
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify business needs are met
• Developed test plans and test scripts to be used for User Acceptance Testing during the implementation project.
• Conducted User Acceptance Testing (UAT) while verifying performance, reliability and fault tolerance issues.
• Assisted system users in the development of user acceptance test plans and test scripts.
• Performed verification, validation and user acceptance tests along with the U.S. Navy Customers.
• Interfaced with the customer for design changes, impact analysis and user acceptance testing.
• Perform QA User Acceptance testing by defining test scenarios, test deliverables and ensure functional requirements are met.
• Lead MIS/DSS User Acceptance Tester (UAT) of monthly updates of Medi-Cal claims databasewarehouse.

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• Provided support for Finance Department in network administration, operating system Administration, office automation projects, computer efficiency training.
• Serviced Raven Rock Mountain Complex and Pentagon trouble calls and related system administration requirements.
• Performed system administration functions for Defense Message Systems.
• Manage database and system administration tasks for the Water Bureau and Bureau of Technology Services.
• Perform system administration tasks on the FujiMed PACS System Operating System.
• Provided system administration support of 30 user LAN.
• Performed system administration functions for the tactical DMS.
• Provided system administration of the Applicant Tracking System.
• Performed Siemens/ROLM PhoneMail system administration.
• Perform system administration and daily monitoring of Nuance and IQMax systems.

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• Administered SharePoint team site for security access, content structure, task tracking, and artifact/documentation metadata.
• Assist with requirement gathering and development of SharePoint forms for internal and external customers.
• Resolved SharePoint Server performance issues by coordinating resolutions with the web development team.
• Performed web administration of departmental public and intranet SharePoint 2010 sites.
• Created, updated and maintained documentation in SharePoint for knowledge management.
• Administer and maintain organizations Intranet site using Microsoft SharePoint 2010.
• Develop SharePoint repository for instructional documentation and other information.
• Assisted end-users to identify and maximize SharePoint capabilities.
• Selected to attend SharePoint Administrator/Design course.
• Selected Highlights: Led projects to install and upgrade software applications as well as apply patches within a SharePoint environment.
• Develop and deploy multiple real time SharePoint and SSRS web enabled and direct SQL Server based reports.
• Maintained infrastructures and resolve incidents or outages to TCP/IP, PIX, Checkpoint and Microsoft SharePoint firewalls.
• Lead staff on SharePoint - train staff, develop sites to fit staff and department needs.
• Develop and maintain, administrate, configure Microsoft SharePoint Portal Server 2003 websites including system.
• Worked extensively on engineering, deploying, configuring, testing and administering SharePoint 2010 Sites.
• Create SharePoint entry to document proposals information and the acceptance or rejection of the proposal.
• Assisted staff in all departments to maintain usable and effective SharePoint and LiveLink environments.
• Developed and supported the Northern Plains Alliance Intranet in Microsoft SharePoint Services 2003.
• Created custom application to track state agencies' SharePoint usage for statewide billing.
• Install, configure, and maintain Microsoft SharePoint Services 3.0 intranet portal.

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• Certified in Novell LAN Administrator and Microsoft Business Development and Professional Products.
• Provide Novell/GroupWise technical assistance to Department of Mental Health.
• Specialized in Microsoft Operating Systems and Novell NetWare.
• Assist with maintaining, troubleshooting and monitoring of Novell NetWare 5.1 file servers along with upgrading and installing patches.
• Compiled and consolidated data to update/maintain database(s) on a Novell 3.12 Server.
• Configured GSNW (Gateway service for Novell NetWare) on Windows NT server.
• Implemented and maintained Win 95, WinNT, and Novell IntranetWare computer network.
• Support Horizon Home Care as well as Microsoft and Novell desktop applications.
• Provide support for local NT domain network and remote Novell network users.
• Created Zen application objects and deploying application remotely using Novell ZEN works.
• Assisted with Electronic Data Interchange installations and managed Novell GroupWise 5.5.
• Performed systems administration on IBM RS6000/AIX - Novell server integrated LAN.
• Associate Information Systems Analyst* Systems administrator for NT and Novell.
• Assisted the senior network administrators in maintaining the Novell Servers.
• Worked within the Microsoft and Novell environments resolving daily issues.
• Worked with and Supported Novell servers in a production environment.
• Executed successful conversion from Banyan Vines to Novell 4.11 network.
• Administered Novell 3.12, 4.11 and Microsoft Windows NT.
• Maintained four Novell Based servers for 370 users.
• Maintained remote access to Novell clients.

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• Supervised the execution of COBOL programs for interface between the Vertex Sales and Use Tax System and the mainframe.
• Generated coding using COBOL and tested the software to make sure that programs achieved proper functionality and reliability.
• Developed and coded an on-line CICS COBOL system that used an OCR scanner to process survey sheets.
• Create, modify and maintain programs in Sequel and COBOL for Departments and Schools.
• Generated coding using SYNON and COBOL to automate and streamline operation for increased productivity.
• Developed spreadsheets within Lotus code generator for the purpose of generating COBOL code.
• Created new programs for a changing business environment in COBOL/DB2 for annuity compensation.
• Developed, tested and implemented COBOL and SAS programs to create transaction extracts.
• Provided COBOL & JCL support on IBM MVS system on as needed basis.
• Developed and implemented batch and online programs in MVS/COBOL/IMS and DB2 environment.
• Developed, tested and implemented COBOL programs.
• Supported COBOL CICS inventory control system.
• Used TSO, COBOL, CA-DATACOM, CICS, VSAM, EXPEDITER, FILEAID, NETMAN, MVS, ROSCOE.
• Maintained and created batch programs using TSO, COBOL, JCL, CICS and FIPS.
• Utilized COBOL, TSO, SAS, and MVS JCL on OS/390 mainframe computer
• Tested and installed CICS Cobol program used for printing purchase orders by the customers.
• Maintain system which processes information to SAP Programmed with COBOL and JCL
• Developed the new programs using Cobol/400 to Calculate Agent Compensations.
• Model 204 and COBOL, IBM JCL)

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• Project managed and delivered PeopleSoft's Self-Service Competency Module which enabled management to assess employees on-line based on consistent company competencies.
• Key member of a PeopleSoft implementation team performing legacy data conversion and new database configuration and support.
• Provide PeopleSoft query development and reporting/data metrics support services in support of compliance activities.
• Consulted and provided project management for the implementation of PeopleSoft Human Resources Management System.
• Provide functional issue resolution for PeopleSoft modules such as benefit, workforce administration.
• Maintained system security and audited data integrity of PeopleSoft.
• Initiated process improvement activities inside and outside of PeopleSoft.
• Created new hire forms for new coming team members, helped convert their sick and vacation balances into our PeopleSoft system.
• Coordinate and communicate with Functional Leads from other departments and IT regarding PeopleSoft system issues; processing; upgrades and enhancements.
• Developed testing scenarios, test scripts and configuration documentation for PeopleSoft v.8.9 to 9.1 and PeopleTools 8.50 to 8.52 upgrade.
• Collected, summarized, and reported data to all levels of management via PeopleSoft, Access, and Data Warehouse.
• Created, updated and maintained college and university degree academic offerings via PeopleSoft Student Information System (SIS).
• Partnered with Software Engineering on upgrade to PeopleSoft, and assist with configuration of new applications and system testing.
• Created new IDs, passwords, revokes, and implemented security policies as dictated by business need in PeopleSoft.
• Served as first point of contact for the purposes of resolving technical issues within the PeopleSoft modules.
• Developed Crystal Reports and PeopleSoft queries to audit data used for merger with Bank of America.
• Assisted with PeopleSoft upgrades from 7.5 to 8.3 and for future upgrades of 8.3 to 8.9.
• Performed extensive data entry and provided the HR department with PeopleSoft reports while using pivot tables.
• Participated in PeopleSoft v8 upgrade (HR, Benefits Administration, Payroll, and Training).
• Conducted PeopleSoft 9.1 Training for all data entry reps and coordination of user acceptance and sign-off.

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• Developed/maintained complex client-server PC/LAN/SAN network, resulting in boosted quality of internet connectivity, VPN capabilities and firewall protection.
• Establish and monitor satellite data communications using VPN technology.
• Installed, configured, and troubleshoot Cisco AnyConnect Virtual Private Networking (VPN) client software for remote connections.
• Authored documentation for standard and in house applications, instructions for typical set up for off-site and VPN users.
• Provided support for core corporate applications, and Microsoft Office products, (VPN, RAS) and anti-virus.
• Set customers up with software to utilize a VPN network connection to enable remote access.
• Distributed authorized RSA token to end users so they can VPN into our network.
• Managed and monitored remote sites using Cisco VPN Clients & Microsoft remote desktop.
• Configured Access/Network/Core layer routers and switches to maintain VLAN's, VPN's.
• Manage and assist remote VPN clients with mobile accounts.
• Performed network backups, configured firewall and VPN.
• Utilized and supported remote access via VPN.
• Configured VPN routers for remote users.
• Configured Remote Web Access, Outlook Web Access, VPN, FTP, and FOG Servers.
• Performed network backups, configured firewall and VPN settings via Juniper Netscreen on hardware and soft clients.
• Manage and support secure Virtual Private Networks (VPNs).
• Configure CISCO/Linksys Wireless Routers for home use by Customer Service Reps in conjunction with Avaya VPN Telephones.
• Managed VOIP devices, webcast, remote access, tele-conference and VPN.
• Administered rights for Active Directory, Citrix Metaframe, Novell and NT networks onsite, dialup and VPN.

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• Participated in HRIS Working Group meetings to promote continuous process improvement initiatives.
• Facilitate hands-on training class for HRIS system administrators/department managers.
• Developed, implemented and tested the FOCUS interface between APTICOM and the Human Resources Information System (HRIS).
• Supervised the HR input, validation and update process; developed and maintained the HRIS documentation.
• Set overall direction of the HRIS strategy to ascertain organization needs for elderly home health facilities.
• Analyzed, evaluated and maintained HRIS applications to support the decision-making and operations of Human Resources.
• Maintained the Corporate HRIS which included design, analysis and implementation of all enhancements.
• Provide effective training and assistance with HRIS systems to department and inter-district customers.
• Monitor & support any issues with the Christ Medical Center Lawson Fax Server.
• Update HRIS training manual to incorporate system upgrades, changes and demonstrations.
• Write reports and manage data in our HRIS - UltiPro.
• Provide Lawson System support to Christ's Materials Management Department.
• Train the HR staff on HRIS processing and procedures
• Advised HR staff on HRIS procedures and policies.
• Develop and maintain HRIS systems.
• Supported and maintained the human resources management system in addition to other systems supported by HRIS.
• Created training materials on use of new HRIS and delivered training sessions.
• Developed automated solutions to accommodate pre-existing processes, including GUIs for Risk Management's interfaces to the new HRIS.

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• Provided hardware, software and connectivity support to more than 5000 users at multiple locations in a 247 Windows/Citrix environment.
• Imaged Dell laptops with Windows 7/8/10 per Colliers standards (installing SCCM, McAfee, Direct Access and Citrix).
• Administered SNA of the physical connections to the various state agencies for mainframe support and Citrix for remote users.
• Coordinate's access control to critical military databases such as Emilpo, PERNET, EDAS, TOPMIS and CITRIX.
• Supported 19 remote locations, so this involves mostly phone contact and the Citrix shadow feature, when applicable.
• Installed, configured, and extensively utilized Citrix for logging into 80+ servers across the globe.
• Build, update, and deploy images for Citrix PVS across 8 server farm.
• Managed the installation and then the day-to-day support of several Citrix Secure Gateway appliances.
• Configure and troubleshoot hardware and software related issues in Windows and Citrix environments.
• Help Desk support in a Citrix environment with primarily thin clients.
• Deployed new Citrix based remote network environment to all employees.
• Installed and configured Citrix for customers with special access needs.
• Supported and upgraded a large Citrix server farm (the largest Citrix install east of Mississippi).
• Project and technical lead for the migration from Cisco ACE to the Citrix NetScaler load balancer.
• Modify and monitor user access to the company's Citrix web server and Citrix applications.
• Create, update and maintain security for in Hyperion as well as Citrix Metaframe server.
• Assisted in the development, testing and implementation of Citrix Winframe 1.7.
• Maintained Citrix Xenworks Server for Remote access.
• Performed administration tasks to workstations and servers using PC Anywhere 7.0, Citrix Winframe and Metaframe.

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• Developed, implemented, and managed user and security policies, developed procedures to standardized Server/Desktop configuration.
• Introduced Track-it software for auditing desktop workstations for inventory and tracking of hardware and software applications.
• Performed remote desktop support to perform corrective actions and remote installation of software applications.
• Designed and implemented desktop imaging process increasing efficiency and ensuring the maintenance of standards.
• Provided standard desktop and local area network support and analysis to contracted University departments.
• Conducted computer diagnostics to investigate and resolve Microsoft Desktop operating systems.
• Design and support of PC Desktop/server environment and networking environment.
• Configured and managed hospital desktop and networked hardware and software.
• Performed desktop/server support of various software applications for users.
• Managed full-time desktop artist and desktop publishing activities.
• Tested and implemented Net-Meeting for remote desktop troubleshooting.
• Demonstrated capabilities of Microsoft Power BI desktop.
• Perform desktop restoration utilizing imaging software.
• Conduct network/desktop deployment/component testing & training.
• Administered desktop/laptop/passwords including remote dial-up.
• Provided desktop computer technical support.
• Implemented corporate-wide standards for networks, computers, peripherals and desktop applications; reducing support, acquisition, and maintenance costs.
• Configured and installed desktop computers on network, including operating systems, application programs, print services, and peripheral equipment.
• Configured user's desktop and set up profiles, email, mapped drives, my document folders and printer selection.
• Managed team of five technicians in 6-month assignment to replenish 1500 Macintosh laptops and desktop machines, via Outsource Temporary.

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• Provided VoIP/VoSIP network integration and technical support.
• Developed and implemented entire infrastructure for new location outside warehouse, including network cabling, VOIP telephones, switches and UPS.
• Implemented and operated a Cisco call server manager and developed an online interactive website to train for Cisco VOIP Phones.
• Maintain and support network servers, firewall, LAN and WAN and VOIP links on frame relay links.
• Configured Servers, Laptops, Desktops, Printers, and VoIP phones to new local government network.
• Converted entire headquarters office to VOIP and to a separate but trusted network using Cisco equipment.
• Installed, configured, and maintained Cisco VoIP phones for classified, and international usage.
• Installed and setup CISCO VOIP phones utilizing 3COM POE switches and TACLANE encryption device.
• Develop tactical network using Cisco switches, routers, and Cisco VOIP configuration.
• Deployed desktops, VoIP Phones and laptops to state employees and contractors.
• Configured VoIP phones using BCM on classified and unclassified networks.
• Implemented Philips IntelliSpace Event Management with Cisco VOIP phones.
• Completed an I3 VOIP phone system upgrade.
• Support various VOIP telephone systems.
• Administered VOIP phone systems, network, internet, e-mail and web site connectivity for over 4K users.
• Managed coordination and implementation of Cisco VOIP project by assigning and migrating desktopphones for all users.
• Converted PBX system to Mitel VoIP telephony system.
• Maintained the Zultys VOIP phone system.
• Manage analog, DID, VOIP, ACD, and Voicemail devices.
• Provided support of Avaya IP Office (VOIP) phone and voicemail system.

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• Worked closely with Business Process Owners to understand their needs and assist them in exploiting existing technologies to enhance organizational effectiveness.
• Supplied knowledge for all benefits eligibility, payroll production, position control and human resources processes for associated implementation and management.
• Revamped interim solution for Sleep Studies department due to proposed and previously implemented solution not complying with network security standards.
• Provided daily maintenance of computer applications, updating software and hardware, providing user support and training for Microsoft applications.
• Served on technical evaluation teams preparing Government Independent Cost Estimates and managed projects and programs utilizing contractual support.
• Document Security: Reduced risk of loss of secure documents by establishing efficient document filing and retrieval process.
• Diagnosed, troubleshoot, resolved hardware/software, and maintained email applications along with virus protection software.
• Assisted in analyzing, diagnosing and resolving operational problems involving a variety of hardware/software malfunctions.
• Converted and consolidated two personnel payroll systems into one system resulting in reduced production costs.
• Provided oversight for the corporate web-based global collaboration system used to share information across projects.
• Analyzed and documented departmental work flows in preparation for implementation of new hospital information system.
• Determined wiring closet placement, researched equipment needs, specifications, placement and installation.
• Self-motivated: initiated/completed most work from virtual office and routinely traveled to customer sites.
• Manage and maintain house-wide mobile device system for positive patient identification and medication administration.
• Work closely with hospital members on modification of software requirements and implementations.
• Assisted in writing grant proposals with various research faculty ensuring financial sustainability.
• Managed and maintained corporate website and data center hosted dedicated web server.
• Assumed responsibility for daily hospital claim production, submission, and reconciliation.
• Managed university salary and benefit cost data by position for University.
• Developed and modified Microsoft Access 2007 database for users and administrators.

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• Performed operational reviews of agency divisions to identify opportunities to enhance effectiveness and increase efficiency by utilizing the PEIMS database.
• Conducted in-processing briefings for new soldiers from multiple organizations and divisions during their initial matriculation into US Army active units.
• Participate in projects to analyze the feasibility of employing various information technology systems to promote and facilitate divisional goals.
• Designed a system used for tracking roads-maintenance scheduling for North Carolina Department of Transportation divisions across the State.
• Developed and managed standardization process, purchasing, and inventory management systems on a global and divisional level.
• Promoted to Analyst in 2006 where a primary responsibility became project management and supervision of technicians.
• Order and provision installation, upgrade or maintenance of premise equipment for domestic and international locations.
• Provided all types of analysis/big-data mining/reporting/graphics for the Fixed Income Division MBS research dept.
• Designed and implemented a user data migration process across multiple Divisions of Abbott Laboratories.
• Prepared management reports for the Information Technology Division using Microsoft and Macintosh applications.
• Provide technical expertise to Users in various internal divisions/units and departments.
• Analyze divisional procedures to identify areas for automation, process improvement.
• Applied adult learning principals worked independently and in teams with minimal supervision
• Participated in special projects as assigned by the Department/Division head.
• Prepared specifications and documentation related to system implementation or revision.
• Provided internal systems services for various divisions of Westinghouse.
• Developed and managed the Division's Information Technology budget.
• Worked independently and in team environment with minimal supervision.
• Assisted in document management and Divisional task coordination.
• Packaged and Tuned application using Macro Vision AdminStudio.

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• Supported multiple Lotus Notes Domino 9.x instances on VMWare instances and set up the Notes to Exchange connector.
• Created the VMware VDI environment that supports center operations and efficient treatment of 90+ patients per day.
• Perform patch management on Windows Server 2000, 2003, VMware 2 and 3 and Cisco servers.
• Assisted in migrating various key servers to virtual environment using VMWare.
• Completed upgrade of aging VMWare environment from 4.0 to 5.5.
• Worked with Microsoft Windows Servers in a VMWare environment.
• Used VMware Workstation to test software and operating systems.
• Upgraded VMWare clustering with data connection to SAN.
• Oversee installation, maintenance and ongoing upgrades to a VMWare virtual infrastructure,proprietary software, and modified commercial software.
• Monitored Mainframe Batch Jobs ?Repaired and monitored Servers using VMware
• Created clones, deployed virtual machine using a predefine template and update the VMware tools to optimize performance.
• Worked with VMware virtual technology to virtualized Netware and Windows servers.
• Virtualized aging server operating systems to VMWare ESX, upgraded to latest OS, and decommissioned server hardware for 3 datacenters.

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• Replaced current Tax website with a new one and gave new look and feel using Java Script, CSS and HTML.
• Designed, Developed, composed, and maintained context sensitive HTML Help programs to accompany all company developed software applications.
• Served as division Webmaster to keep web content and links current using HTML editors and generators.
• Led cross- functional team to update HTML links and conform to web page design standards.
• Developed and maintained a web-based database tool with ASP.NET, VB AND HTML.
• Assisted in developing an in-house Help Desk application using ASP.net and HTML.
• Perform web development using HTML and ColdFusion for the NEWS Inventory Application.
• Developed a help page for company web viewer using HTML5, CSS3.
• Charged with web development, utilizing HTML, DHTML, and ASP.
• Experience writing JavaScript and HTML.
• Maintained internal/external websites for project using HTML and tools such as FrontPage and Dreamweaver.
• Web Design/Development using HTML, CSS, PHP/MySQL, JavaScript, and Prototype.js framework.
• Convert Word Documents to HTML and/or PDF format for Avista program.
• Edit and update web site using multiple languages, including HTML, XML, and CSS.
• Developed the "Search MKE" application user interface using HTML5, CSS and Google Maps API.

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• Experienced eliciting requirements from sponsors and business stakeholders for a broad range of public facing web applications.
• Migrated Windows client applications to three tier Web applications improving database performance and application availability.
• Developed and maintained historical and audit documentation for software products and web applications.
• Trained military intelligence personnel in web application development, web security and implementation.
• Reviewed and documented web application security policies, procedures standards as necessary.
• Developed easy-to-use dynamic web applications for various internal and external users.
• Functioned as a developer of numerous database driven web applications.
• Created the final report on the SQL Reporting Server and integrated to the web application via web service.
• Code, support, and maintain L&C's Internet and Intranet web applications and services.
• Administered web application servers, file servers, SQL servers, email system, and firewall.
• Advised customer support staff on all technical questions and/or issues concerning client software and web applications.
• Optimized the user's experience by applying scripting languages to various web applications.
• Implemented Google Maps API in the web applications to display various farm locations.
• Created and managed CFM (Cold Fusion) packages for distributed web applications.
• Bank s website maintenance and management, updates and web applications development.
• Collect and document end user requirements for the development of web applications.
• Designed and built the Bonus/Merit web application, utilizing the Entity framework.
• Designed and built various Oracle Reports existing web applications.
• Conduct ATM & Web application security assessment.
• Consulted on Web Application and Software Security.

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• Performed extensive weather data analysis to be used in cost-benefit analyses, network simulations, and other project-level data models.
• Work with Database Administrators to develop data analysis documentation for data recast procedures affecting service order information.
• Provided advanced specialized database management and data analysis for electronic information management system.
• Assisted with computer systems, networking and data analysis for Duke University Human Resources
• Conduct data analysis for recommendations on process improvements and system design changes.
• Created specialized sales reports, financial/data analysis.
• Contributed to streamlining data analysis.
• Added over $1.5 million to the bottom line in 1Q 1993 by performing data analysis.
• Streamlined data analysis processes for users by building complex queries using Query Designer in SAP BW.
• Performed complex data analysis, data mining, and application development support for 64 end users.
• Perform data analysis (simple to complex depending on level of detail required by state).
• Generate basic to intermediate SQL reports for use in HRIS data analysis and federal research projects.
• Provided data analysis, database design and modeling, business analysis, ETL programming.
• Subject Matter Expert for flight data analysis and animation software for USCG.
• Performed GIS data analysis, manipulation, extraction and maintenance of data.
• Developed RDMS for data analysis and reporting.
• Provide internal and external Transit System Technical support, by performing systems analysis, data analysis and developing documentation.
• Develop various metrics and reports to provide a data analysis resulting in strategic planning to offer workable technical solutions.
• Queried Oracle Databases performed data analysis for ongoing field toxicology reports at Hanford.
• Migrated the legacy system and developed analytics to support data analysis and reporting.

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• Write systems specifications requesting appropriate data fields for improving existing QAD and manufacturing/sales tracking programs.
• Provided input / QA / QC regarding enhancement of regulatory reporting as well as other complex business and programmatic processes.
• Provided support throughout the project life cycle by conducting system tests in the Development, QA, and Production environments.
• Worked with programming and SQA staff to identify those jobs/programs necessary to execute a through and successful testing process.
• Provide brand codes for new products, input information into QAD System, and prepare Brand Announcements for distribution.
• Develop, execute, document and maintain UA/QA test plans to validate system enhancements against detailed technical specifications.
• Monitored QA activities, schedules and escalation of QA issues to QA Manager and Project Manager.
• Define data requirements for testing and work with the QA team to resolve data for testing.
• Coordinate multiple groups (e.g., development, QA, support) to meet aggressive schedules.
• Perform QA to transition legacy applications to native PC/Apple systems, including new client-facing features.
• Performed QA and maintenance for clinical modules while ensuring physician, employee needs were met.
• Create, test and maintain HIPAA 837 electronic claims submissions in CICS QA environment.
• Managed team s QA process and implementation cycles, evaluated and negotiated with vendors.
• Handle implementation and QA testing of Laboratory Information System (LIS) Software.
• Assist all employees with questions regarding current QAD programs and features.
• Mentor the offshore QA team members and coach for future growth.
• Document and maintain standard operating procedures for the QA function.
• Collaborated with several software vendors to resolve QA team problems.
• Ensured configuration met business process design through QA.
• Outlined new processes using Power Point and Word to build step-by-step walkthroughs for QA staff.

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• Manage, Configure, and Implement Networking: Switches, Routers, Firewalls, Wireless Access Points, TCP/IP Protocols.
• Setup/configured network (Windows 2000 Advanced Server and Active Directory) and configured TCP/IP and DHCP protocols.
• Assisted in troubleshooting with TCP/IP communications and infrastructure which included 3COM and Cisco routers and bridges.
• Assisted in TCP/IP and IPX upgrading and troubleshooting on a wide area network.
• Analyze corporate TCP/IP network addressing, network security, and corporate design problems.
• Perform workstation installations and trouble shooting on an Ethernet network using TCP/IP.
• Network configuration, which included TCP/IP, SMTP, DHCP, DNS, LDAP, WAN/LAN, Wireless Network setups.
• Provided support for asset management software, Infor EAM * Working knowledge of TCP/IP, routing and other networking protocols.
• Installed various TCP/IP and Novell networks.
• Network responsibilities included Netware, TCP/IP, DLC, 802.3, SNA GATEWAY, DHCP, and Static IP.
• Level 1 and 2 Desktop Support Experience with Active Directory, SCCM, VMware deployment, LAN/WAN, TCP/IP, DHCP.

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• Provide excellent customer service and support to external clients who have an interface/EMR solution
• Experience training clinical staff in EMR (Electronic Medical Record) applications in a hospital setting and computer applications.
• Facilitated the education of clinical and non-clinical staff in the use of a complete array of EMR procedures/systems.
• Lead, managed and coordinated all 1st and 2nd Level Technical Support for our source EMR system.
• Managed clinical applications and systems, including the EMR, treatment planning systems and PACS.
• Assessed needs of clinical staff to ensure the EMR was easy to use.
• Served as level 3 application support for electronic medical record (EMR).
• Obtained solid EMR experience including all phases of EMR implementation.
• Provided on-site EMR training with physicians, nurses and staff.
• Provided formal training classes on use of the EMR.
• Prepare queries from the EMR using Access and Excel.
• Support and troubleshoot eClinicalWorks ambulatory EMR.
• Provide 24/7 network support and system administration for students and doctors, including clinics EMR software package Eyecare Advantage 9.85.
• Provide technical support for EMR software (McKesson Homecare).
• Directed and managed 90+ Physician practice support of Misys Electronic Medical Records (Misys EMR) support and practice software.
• Contributed to educational projects and technical writing to develop training on Tibco Spotfire and EMR system functionalities.
• Provide application build for CareConnection's Powerchart, iView, mPage, SurgiNet and Anesthesia EMR documentation.

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• Worked in a networking environment that support manufacturing of DoD contracted equipment providing security clearance procedure knowledge.
• Provided IT support for disconnected secure computing environments - requiring DoD Security Clearance.
• Integrate with multiple US Government Agencies such as Department of Agriculture, Health and Human Services, DoD, DoJ etc.
• Performed extensive system and networking administration with department of defense (DOD) secure military UNIX and SOLARIS information systems.
• Manage medical and non-medical equipment validation, purchasing, and outfitting of Department of Defense (DoD) dental clinic.
• Added and managed computers and user accounts in Microsoft Active directory and controlled user permissions throughout the DOD network.
• Develop capacity planning and measure and communicate this and other metrics to Command Staff of civilians and DoD personnel.
• Aided in the implementation of the DOD common access card technology in both old and new computers.
• Participated in the Department of Defense's (DoD) premier network defense joint exercise Bulwark Defender.
• Improved response time and change perception of GDAIS position with DOD and other Government agencies.
• Implemented Department of Defense (DOD) security policies, using DOD approved security tools.
• Derive, document and/or identify system CONOPS for Mission Assurance Categorization per DoDI 8500.2..
• Provide data mining and report development for executive DoD briefings.
• Implemented Digital system with 911 building identification via DID/DOD/E911.
• Prepare and submit comprehensive pricing proposals for DoD contracts.
• Network Support Technician assigned to the VITA, Vought, NCIS and DOD/FBI contract as a System Analyst.
• Designed, developed and maintained a scalable high performance data warehouse for storage of DOD automotive test data.

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• Created and executed training programs for external employees on said systems.
• Created various training programs for bank personnel.
• Determined and implemented training programs and reviewed reports to assess system performance.
• Developed and delivered training programs for users.
• Managed training programs and other key projects with corporate visibility.
• Develop training programs and training materials for new systems and/or applications, and new users.

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