Information systems coordinator job description

JOIN AN INDUSTRY LEADER IN AUDIO VISUAL TECHNOLOGIES

Our client, a global audio visual and technology services company has a full time opening for an IT Systems Coordinator II. This position is located on-site at their Orlando, FL headquarters.

For this role you should possess a minimum of 3 years' experience working in technical support role in a corporate environment.

Day to day responsibilities:

Instruct users on basic network access to include servers, VPN, printers, OneDrive for Business, Skype for Business, and SharePoint access. Should have a solid grasp on the high-level integration of Microsoft 365 products to answer any questions that arise.
Provision/de-provision user equipment and handle onboarding/offboarding of users. Obtain/create quotes for laptops, desktops, tablets, monitors, and all peripheral equipment. Should understand our company standards with regards to PC type and specifications based on job function and should be able to procure and assign the appropriate systems/equipment to end users.
Manage IT inventory. Track the assets of the company and be able to provide the who/what/where of any asset at any time. Update shared documentation for visibility to other department members.
Troubleshoot PC issues, to include low-level phone troubleshooting as well. Including but not limited to Microsoft Office suite, AutoCAD, and Windows in a business environment.
Troubleshoot and manage all printers. Update address books, order toner, consult with maintenance companies when necessary, and understand basic print server functionality to troubleshoot and resolve issues that arise.
General IT purchasing and shipping.
Perform other activities and duties as directed by the immediate manager.
Follow Company health and safety policies and procedures.

What Experience, Skills, and Attributes you will need to be successful?

Excellent verbal and written communication skills.
Detail oriented with strong organizational skills.
Ability to interface well with co-workers.
Proficient with computers and standard office programs (e.g. Windows, Excel, Word).
Intermediate-level knowledge of Microsoft 365 products.
Beginner-level knowledge of Windows Server and Microsoft Azure.
Ability to work independently to investigate and resolve issues and support the business.

Qualifications:

AA degree with emphasis in Information Technology

This is a full-time permanent position that offers a competitive salary with excellent benefits that include medical, dental, disability insurance, flex spend, Health Insurance Savings Account (HSA), Life Insurance and Vision and much more. The Company will pay for industry certifications!

The Homeless Management Information System Program Coordinator provides administrative support services within the homeless services department. This includes managing HMIS activity and documentation to ensure that organizational goals and measurement objectives are accomplished in accordance with the homeless services contracts. The Program Coordinator reports directly to the Deputy Director.

Provide administrative coordination of all Homeless Services Department Programs including, updating, and distributing shelter forms, standard operating procedures program calendars, employee on-call lists; ordering office supplies as needed.

Oversees the Shelter HMIS process including, coordinating with Baltimore County Office of Planning, establishing employee HMIS accounts and training logs, updating client intake forms, monitoring, and reviewing data collection to ensure data accuracy.

Manage Shelter Daily Roster and coordinate with HMIS system ensuring compliance with the Triage Intake Coordination Approach.
Review and prepare monthly statistical reports, and others as requested by the Deputy Director.

Conduct internal training for HMIS Service Point.

Assist the DHS with logging and tracking resident grievances for the Eastside and Westside shelters.

Monitor, maintain, and order office supplies and small office equipment, coordinate with IT for larger equipment orders.

Demonstrate highly developed oral and written communication and interpersonal skills, pleasant demeanor, and professional attitude.

Demonstrate flexibility and re-establish priorities and workplan to compensate for unanticipated changes in work volume to adequately meet needs as deemed necessary.

Demonstrates the ability to manage multiple projects simultaneously to meet deadlines.

Consistently uses discretion when discussing confidential matters.

Consistently participates in the development and implementation of office goals and objectives.

Enter and maintain accurate database records in Homeless Management Information Systems (HMIS).

Requirements

Associates Degree required. Human service experience may be substituted for college degree.

Strong administrative and/or leadership experience.

Ability to identify efficient and effective systems that will foster structure and organize communication amongst staff and program partners at all levels.

Experience in working with the homeless or at-risk populations is preferred.

Effective interpersonal, verbal, and written communication skills; Strong organizational skills; Ability to work under pressure; Ability to work independently and as part of a team; Self-motivated.

Computer literacy and experience with Microsoft Office.

Valid State of Maryland driver's license and transportation required

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)