Below we've compiled a list of the most important skills for an information systems manager. We ranked the top skills based on the percentage of information systems manager resumes they appeared on. For example, 18.2% of information systems manager resumes contained information technology as a skill. Let's find out what skills an information systems manager actually needs in order to be successful in the workplace.

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15 Essential Information Systems Manager Skills For Your Resume And Career

1. Information Technology

Information technology is the science of using computers to store, retrieve, transmit, and manipulate data or information. It involves the implementation and management of software applications and computer hardware.

Here's how information technology is used on information systems manager resumes:
  • Led Information Technology to first successful security audit by developing and implementing process auditing, change management and security policies.
  • Determine high-level automation and telecommunications requirements, build business cases, and sell information technology solutions to executive-level maintenance officers.
  • Participated in negotiating and monitoring service level agreements with corporate Information Technology Services to ensure acceptable service levels are met.
  • Manage all aspects of information technology including database management, network information services, troubleshoot system applications, etc.
  • Managed all Information Technology, support, training, and administration for the Washington and Lancaster Container manufacturing facilities.

2. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on information systems manager resumes:
  • Spearheaded full-scope creation and development of entire IT department, from new infrastructure design and implementation through documentation/policies and procedures development.
  • Developed service level agreement (SLA) parameters, in addition to analyzing and recommending improvements for operating procedures and functions.
  • Developed and documented processes and procedures to standardize IT engineering activities for multiple clients which increased ability to provide cross-client support.
  • Establish Release Management procedures for managing projects involving department or cross-functional teams focused on the delivering product or computer-based systems.
  • Developed internal procedures for security, administration, maintenance, and reporting of corporate data and voice communication systems.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on information systems manager resumes:
  • Provided cross-functional administrative, information management, customer service and clerical support for Stephens College departments of Development and Alumnae relations.
  • Managed team of 3 IT personnel including providing daily workload administration, evaluations, training and ensured exemplary customer service standards.
  • Led analysis, definition and implementation of Business processes to realize company strategy for Operation and Customer Services Excellence objectives.
  • Saved global SAP implementation project from failing to implement critical customer service functionality found within existing legacy systems.
  • Seek opportunities to improve and enhance system functionality and usability improving customer service and employee work speed.

4. Project Management

Here's how project management is used on information systems manager resumes:
  • Performed system analysis and planning, project management, procurement, and policies/procedures development to meet current and future information needs.
  • Specialized in project management of over $2 million worth of communication enhancements affecting five Forward-Operating Bases across the Afghanistan theater.
  • Improved organizational effectiveness by identifying and implementing technological solutions through effective research, careful analysis, and astute project management.
  • Provided leadership in implementing a project management methodology that centered on delivering projects within budget, scope and schedule.
  • Directed and coordinated activities of project management personnel to ensure project progresses on schedule and within budget.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how data entry is used on information systems manager resumes:
  • Developed programmatic ways to analyze both accounting and financial information, as well as eliminating redundant data entry.
  • Managed Information Systems Department which included 2 programmers/developers and 8 data entry operators.
  • Create and track data entry and dissemination within combat and administrative environments.
  • Established quality control/data entry policies.
  • Supervised up to seven classified staff employees, including a programmer analyst, clerical positions, and data entry technicians.

6. Hardware

Hardware is the physical part attached to a computer or other similar devices. Components are the internal parts of hardware which include RAM, hard drives, motherboard, and so on. External hardware devices which include, keyboard, mouse, printer, and so on are known as peripherals. All of these together are called computer hardware.

Here's how hardware is used on information systems manager resumes:
  • Created diagnostic processes to regularly test and evaluate hardware and software to determine efficiency reliability and compatibility with existing production system.
  • Defined corporate procurement standards for desktop environment, including hardware and software, and coordinated disbursement and tracking of leased equipment.
  • Provided customer support/technical assistance to end users, investigated and resolved user's computer software and hardware problems.
  • Developed disaster recovery plan and policies for manufacturing facility including both hardware and software protection and recovery.
  • Design and implementation of the accounting & information systems including hardware and software implementation and training.

7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support is used on information systems manager resumes:
  • Provided on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware troubleshooting.
  • Coordinated contracted technical support services for online tools, systems, Web-based database management systems, and multimedia development.
  • Provide technical support/troubleshooting for user issues and concerns from simple to complex computer operation problems and provide solutions.
  • Provided on-site and remote technical support to portfolio managers for critical trade related applications with short resolution times.
  • Provide technical support for municipality's telephone system including server administration and knowledge of IP telephony platforms.

8. Software Development

Software development is the mechanism by which programmers create computer programs. The Software Development Life Cycle (SDLC) is a framework for developing applications that follow technological needs and consumer requirements. It consists of many stages. The SDLC establishes an international standard that software developers can use to enhance and create their programs. It provides a well-defined framework for software developers to pursue in the production, maintenance, and design of premium quality software. The aim of the software development process is to create high-quality software on time and within budget.

Here's how software development is used on information systems manager resumes:
  • Managed all IT operations including database management, hardware/system maintenance, networking software development, contingency planning and technology optimization.
  • Researched commercial off-the-shelf software solutions and coordinated vendor software demonstrations for business areas to support modernization of legacy systems.
  • Managed Projects and Built software solutions to interface with existing software and to increase productivity and efficiency.
  • Coordinated software development projects, installations and production support for all aspects of wireless billing system.
  • Managed software development and support, network planning, implementation of telecommunications hardware and software.

9. SQL

Here's how sql is used on information systems manager resumes:
  • Planned and executed selection and implementation of client/server SQL based manufacturing system, including conversion process from existing HP3000 system.
  • Maintained SQL databases consistency and integrity of accounting data through maintenance of documentation for reports, procedures and controls.
  • Developed numerous SQL based reports for business intelligence that provided insight into business loss/profit statements.
  • Redirected all new web application database development to a Microsoft SQL Server environment.
  • Migrated Great Plains software/data Microsoft SQL Server 2000 improving performance and reliability.

10. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how business process is used on information systems manager resumes:
  • Project Objectives: redefine all business processes and document functional requirements; align procedures and organization structure with core business processes.
  • Championed the consistency of project requirements and streamlining of business processes for digital documentation received from Architectural and Engineering consultants.
  • Developed, organized and scheduled follow-up training with merchants, planning and education organizations on new business process systems.
  • Ensured consistent and best practices while implementing business process applications and document repositories within the Content Server framework.
  • Facilitated the deployment and customization of ERP solution to integrate and automate general business processes.

11. Computer System

Here's how computer system is used on information systems manager resumes:
  • Designed and developed computer system for tracking Help Desk issues resulting in complete system overhaul and refined metrics on department capabilities.
  • Coordinated customized integration of vendor applications with a server-based MRP/Financial system and trained company employees on use of computer systems.
  • Coordinated all activity within heterogeneous computer systems environment, including acquisition of all third-party business support applications.
  • Provided supervision, accountability and maintenance of capital equipment, including: tactical vehicles and computer systems.
  • Managed consolidated Information Management, accountable for over 500 computer systems, network security and accounts.

12. PC

Here's how pc is used on information systems manager resumes:
  • Managed all computer/network equipment including Macintosh, PC and a fiber based Ethernet installation.
  • Configured and converted Macintosh database to Goldmine, a PC based networked database application.
  • Designed and developed new automatic claims processing system integrating System/36 and PC communications.
  • Developed curriculum on PC and Internet usage for physicians and gave numerous presentations/workshops.
  • Organized and controlled an integrated PC network and Reuters-Rich information system.

13. Active Directory

AD or Active Directory is a technology developed by Microsoft that is used to manage computers on others. Most of the Windows server operating systems have an active directory. AD helps in organizing computer users or company users. The IT department is responsible for managing the Active Directory as it helps in organizing the company's hierarchy, which computers use which network, and which users have access to the storage room.

Here's how active directory is used on information systems manager resumes:
  • Designed Microsoft Active Directory infrastructure and Group Policy implementations for 2200+ user base spanning 3 separate and concurrently running networks.
  • Implemented an application delivery solution within Active Directory to deploy an ever-evolving suite of design and engineering applications.
  • Planed and implemented Active Directory Federated Services (ADFS) enabling collaboration with multinational entities.
  • Managed over 1700 user accounts utilizing Active Directory in an Enterprise level environment.
  • Network design and system integration/installation on an Active Directory Windows 2003 server-based network.

14. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how disaster recovery is used on information systems manager resumes:
  • Established disaster recovery and business continuity planning/testing/documentation.
  • Develop and implement plan and provide for effective disaster recovery protection (virus protection/eradication, data backups/recovery, etc.).
  • Safeguarded company by developing and implementing a disaster recovery and business continuity plan for New Jersey and California data centers.
  • Supervised up to twenty-two staff over Mainframe security, disaster recovery, systems security analysis, computer forensic investigations.
  • Developed computer information resources to assist with data security and control, strategic computing, and disaster recovery.

15. Internet

Internet is a worldwide virtual networking medium that connects computers all across the world. "Net" is short for the internet and has millions of smaller networks that carry a huge array of information.

Here's how internet is used on information systems manager resumes:
  • Concentrated on delivering network systems management, distributed data architectures, and Internet solutions to institutions using company-produced software.
  • Provided direction for Network Engineer on internal customer emails, internet and Customer relations management software complaints.
  • Increased security by enforcing Internet use policies, external penetration testing and resolving internal audit issues.
  • Implemented Internet connectivity solution for entire company utilizing Cisco routers, proxy, and firewall.
  • Monitored and optimized network performance, monitored internet activity and applied internet filtering where appropriate.
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The eight most common skills based on Information Systems Manager resumes in 2022.

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Real Examples Of Information Systems Manager Resumes That Use These Skills

List Of Skills To Add To Your Information Systems Manager Resume

According to recent trends, the most relevant information systems manager Resume Keywords for your resume are:

  • Information Technology
  • Procedures
  • Customer Service
  • Project Management
  • Data Entry
  • Hardware
  • Technical Support
  • Software Development
  • SQL
  • Business Process
  • Computer System
  • PC
  • Active Directory
  • Disaster Recovery
  • Internet
  • Management System
  • Hipaa
  • ERP
  • Assurance
  • Setup
  • LAN
  • Software Applications
  • User Accounts
  • Payroll
  • Troubleshoot
  • Windows
  • Sharepoint
  • Direct Reports
  • Voip
  • Unix
  • Infrastructure
  • Vmware
  • VPN
  • Network Security
  • EDI
  • Phone System
  • Sdlc
  • Linux
  • Citrix
  • HR
  • MIS
  • POS
  • Intranet
  • Vendor Relationships
  • Local Area
  • SAN
  • Dhcp
  • DNS
  • PBX
  • Access Points

Most Important Information Systems Manager Skills According To Experts

What soft skills should all Information Systems Managers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for Information Systems Managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What skills stand out on Information Systems Manager resumes?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Analytical and problem-solving skills, Strong technical skills, The ability to work well under pressure, attention to detail, teamwork skills, organization and time management, interpersonal and communication skills, management and leadership skills.

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Online Courses For Information Systems Managers

One of the best ways to acquire the skills needed to be an information systems manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since information systems managers benefit from having skills like information technology, procedures, and customer service, we found courses that will help you improve these skills.

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The Absolute Beginners Guide to Information Technology 2021

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Windows Server Management and Security

Microsoft Windows has been at the forefront of enterprise computing for several decades. What most office workers see is the desktop side - such as Windows 7, 8 or 10. This course explores what it takes to design and build the server side of Windows in an enterprise environment. This course will explore everything from Windows Server installation to configuring users, to hardening the server operating system itself. This course is the second course in the System Management and Security Specializ...

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System Administration and IT Infrastructure Services

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Introduction to Computer Information Systems

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Most Common Skills For Information Systems Managers

RankInformation Systems Manager SkillPercentage
1Information Technology18.2%
3Customer Service10.1%
4Project Management4.9%
5Data Entry4.1%
7Technical Support2%
8Software Development1.9%
10Business Process1.9%
11Computer System1.8%
13Active Directory1.6%
14Disaster Recovery1.6%
16Management System1.3%
22Software Applications1%
23User Accounts1%
28Direct Reports0.9%
34Network Security0.7%
36Phone System0.7%
44Vendor Relationships0.5%
45Local Area0.5%
50Access Points0.4%

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