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  • Deepfield IT Systems Co-op

    Nokia Global 4.6company rating

    Remote information systems operator job

    Deepfield IT Systems Co-op (s): 1 Duration: 4+ Months EDUCATIONAL RECOMMENDATIONS Currently a candidate enrolled in a Bachelor's program in Information Technology or a related field at an accredited U.S. institution, and in their sophomore year or higher. Some experience developing a scripting language; experience with Windows Powershell, Bash Scripting, and MacOS Automater is a plus Solid understanding of MacOS, Windows, and Linux operating systems and troubleshooting; familiarity with networking concepts a plus Background in MacOS, Linux and/or Windows IT Systems administration, IT help desk, and TCP/IP LAN technologies Experience with IT hardware repair and troubleshooting with both Apple and PC hardware vendors (Lenovo, HP, Dell etc) Ability to sit, squat, crawl, and lift up to 50 lbs with little assistance Implementing scripting for automation of IAM roles within Nokia and Deepfield with SAML 2.0 and OAUTH technologies Providing IT Administration of several SaaS services (AWS, AzureAD, Alibaba Cloud) Onboarding and offboarding of employees Providing general desktop support Repairing and diagnosing laptop hardware issues Managing ION/ENG network for Nokia SR series routers and switches Managing IT inventory Deploying various technologies including Microsoft Deployment Toolkit, InTune Company Portal, JAMF Connect and Ubuntu Landscape Deploying, maintaining, and troubleshooting Lenovo, HP, Dell, and Apple hardware with MacOS, Windows 11, and Ubuntu operating systems Implementing IT Security concepts and best practices (SANS, ITIL, CISSP) Assisting in maintaining IT/AV network and infrastructure for our office
    $92k-130k yearly est. Auto-Apply 48d ago
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  • User Support Specialist

    Baynova LLC

    Remote information systems operator job

    Job DescriptionBayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills. Powered by JazzHR hh LQ593l41
    $46k-79k yearly est. 6d ago
  • Tier 2 Help Desk - fully remote

    Capitol Recruiters Inc.

    Remote information systems operator job

    Tier 2 Help Desk Fully REMOTE for top global law firm. M-F 10am - 6:30pm ET. This role is responsible for supporting user incidents and service requests escalated by Tier 1, and for needs that are more complex and specialized. The Tier 2 Technician also leads problem management, evaluating incident trends, driving root cause analysis together with engineering teams, working to identify and document move-forward solutions. **Ideal candidates have at least 3 years or more of specific Tier 2 experience. **Law firm or professional services experience required. Duties: Escalation support for complex user needs that are triaged by Tier 1 Help Desk Technicians. Timely response to user needs within pre-defined service level agreements (SLAs). Lead coordination with IT technical teams for issues that require advanced engineering Support. Respond to support requests either in person, over the phone, or via email. Thoroughly document support requests, with emphasis on complex and specialized needs, using the Help Desk ticketing system. Lead problem management. Maintain IT Knowledge Base. Work with Service Management leadership and Tier 1/Tier 3 staff to identify opportunities to optimize escalation/triage process. Work with Service Management to translate specialized work into routine and commoditized solutions to be performed by Tier 1 (as appropriate). Position Requirements: College degree ideal. Technical certification(s) preferred. Must have at least 3 or more years of relevant experience in a large law firm or professional services firm. Experience with technical troubleshooting and root-cause analysis. Knowledge of applications and systems common to a law firm. Knowledge of operating system configuration and troubleshooting. Knowledge of leading service desk performance indicators and service level standards. Conducts research on systems to solve intricate or difficult technical problems. Excellent troubleshooting and problem solving skills. Experience with ServiceNow. Knowledge of best practices for refining a global, tiered IT support desk model. Knowledge of ITIL-oriented process design for IT service Management. Knowledge of leading service desk performance indicators and service level standards. Excellent interpersonal and written communications skills. Highly motivated, analytical, organized, and efficient. Flexibility to occasionally work before and after business hours. Salary is commensurate with experience and depending on location.
    $48k-82k yearly est. 3d ago
  • IT Field Technician

    Five Rivers It, Inc.

    Remote information systems operator job

    Job Description At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: Attending customer support requests via phone, email or in person. Performing server and network troubleshooting remotely and on site Doing application deployments Follow change control process Managing servers and network equipment Document and follow procedures Work on projects and tasks assigned in a timely manner Be available for emergencies and scheduled tasks during off business hours Be available for off hours on-call rotation. On-site visits to client site as needed Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Other Details about the Job This is a Full-Time position. All standard benefits are included such as medical/dental/vision insurance and vacation time. We encourage and reward professional certifications Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. This is a Remote position, but you need to visit to the client location as per the need. Please do not apply if you are not local or are not willing to relocate. Powered by JazzHR cctd8oF6TJ
    $47k-78k yearly est. 13d ago
  • MSP Onsite/Remote IT Service Technician

    Fuse3

    Remote information systems operator job

    Job DescriptionSalary: $26 - $39 Remote/Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid) FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture. Are you dedicated to the success of the team? Do you have an intentional approach to big-picture problem-solving? Do you genuinely enjoy helping others succeed? Are you a people person? Are you always looking to learn and grow? As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you! The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth. Primary Duties and Responsibilities: On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore End User Adds and Disables Workstation setup and deployment Helpdesk Tickets Working with end users and workstations General Troubleshooting Email Security Support Perform file-level restores Escalations from Service Tech 1 VoIP Admin (System\Call flow) Administrative Tasks Accurate timekeeping on all tickets Answering Phones Triage incoming support emails Create and maintain technical documentation Maintain accurate device inventory Ensure devices are removed from various portals when decommissioned Working with servers, systems, and services Line-of-business apps, like Sage or QuickBooks. General server updates Perform network startup and shutdown procedures Microsoft 365 Administration Entra ID Exchange Intune Assist in a variety of IT projects Mentor less experienced technical support staff Experience and Skills: Strong customer service, written and verbal communication skills. 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi. Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred. Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person. Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups. A driver's license and appropriate insurance are required. Willingness to participate in the On-Call program. We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.
    $26-39 hourly 23d ago
  • Laboratory Information System Specialist

    ADVU Advanced Urology C

    Remote information systems operator job

    OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. : The Laboratory Information System Specialist is responsible for the maintenance, configuration, functionality, implementation, and support of the Laboratory Information System (LIS) and its interfaces with other clinical applications, including the Electronic Health Record (EHR) and other systems, such as those from Reference Laboratories. This role will oversee LIS operations, including the the development of new applications, assays, and laboratory equipment connectivity within the LIS and will serve as the point of contact and resource for system upgrades, new and existing interface setup and testing, design and support LIS and downtime standard operating procedures, troubleshooting, communication to the enterprise, and adding new locations or users. This role will serve as the LIS Liaison for Chesapeake Urology Laboratory and ensure reliability, accuracy, and efficiency of laboratory data management processes, and support both technical and operational needs within the laboratory service line and across the organization. Responsibilities • Responsible for LIS oversight and adherence to CLIA regulations and other regulatory bodies (i.e., CAP, COLA, HIPAA), and compliance with all local, state, and federal guidelines. • Oversees the day-to-day LIS operations, including routinely monitoring system performance, troubleshooting the LIS and related applications, and communicating downtime or system issues to the appropriate service lines when appropriate. • Responsible for system updates, patches, and upgrades in coordination with the IT Department and appropriate vendors, and collaborates for maintaining system integrity, security, and compliance. • Works closely with the National Laboratory Director, Medical Directors, Laboratory Managers or Supervisors, Lead Technologists, and other Laboratory Staff on LIS-related projects or activities. • Leads the development, enhancement, and implementation of LIS workflows and new functionality, including adding new applications, assays, instruments, reference ranges, reporting formats, and rule writing and testing according to laboratory protocols. • Supports enterprise-wide or local market-level LIS implementation projects, including connectivity, interface, and validation testing. • Provides technical support to staff for orders and results coming into and out of the LIS and handles training and onboarding tasks, including setting up new users, providers, and locations. • Develops and maintains all user training in the LIS and regularly conducts system audits and testing in compliance with regulatory requirements. • Maintains interfaces between the LIS and instruments, EHR, billing platforms, middleware, and system integrations with external vendors. • Creates and maintains statistical and operational reports from the LIS for evaluating utilization rates, turnaround times, quality control, pre-analytical, analytical, and post-analytical issues for QM/QA, regulatory, and administrative purposes. • Participates in data exchange with various service lines, including operational and physician leaders and ensures accurate data metrics. • Responsible for adherence to all accreditation LIS checklist items. • Subject matter expert and may contribute or participate in presentations at national conferences or company events. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice Qualifications • Bachelor's degree in medical laboratory science, histotechnology, information systems, computer science, or an equivalent degree. • An understanding of Digital Pathology and its operational framework is strongly recommended. • A minimum of three to five (3-5) years of experience in a Clinical and/or Anatomic Laboratory or Healthcare IT environment. • Experience with one or more LIS platforms (i.e. Epic Beaker, Cerner, Orchard, BxLink) is strongly preferred with an emphasis on Orchard Enterprise. • Familiar with CLIA and CAP regulations. • May require occasional after-hours or on-call support during system updates, outages, or laboratory projects. • Able to work weekends or holidays as required by the operation. Key Competencies • Knowledge of operating and clinical systems, and competent in office software. • Proficient in LIS functionality, laboratory workflows, and data exchange standards (i.e. HL7). • Familiar with clinical laboratory instrumentation, interface setup, system configurations, database management, and middleware integrations. • Exceptional knowledge of the functioning and running of anatomic and clinical laboratories. • Excellent customer service, analytical, problem-solving, and troubleshooting skills. • Ability to multi-task, be self-motivated, dependable, and accountable in meeting deadlines. • Excellent computer software and data analysis skills. • Organized and strong oral and written communication skills. • Demonstrated ability to work independently, prioritize tasks effectively, and be detail oriented. • Maintain HIPAA compliance and other requirements outlined by our accreditation and regulatory organizations. • Ability to type a minimum of 40 words per minute Travel • This position may require some on-site travel to our affiliated laboratories, offices, and ASC locations Tech Requirements for the Job High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools. Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls. Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems. Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance. Job Type: Full-Time Pay Range: $95,000 - $120,000 annually Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws. This position has no close date. Applications will be accepted until an offer has been extended and accepted. Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
    $95k-120k yearly Auto-Apply 3d ago
  • Information System Security Specialist

    Job Listingsby Light Hq

    Remote information systems operator job

    By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Position Overview By Light is hiring an Information System Security Specialist to join our Joint Regional Security Stacks (JRSS) program team in Fort Meade, MD. This is an exciting key position to a major Department of Defense initiative. The candidate will be responsible for ensuring compliance with security policies and establishing and maintaining the highest quality of Information Assurance (IA) while helping government clients meet their mission objectives. Responsibilities Conducting vulnerability assessments of the assigned security infrastructure Provide mitigation recommendations/ security architecture reviews to Government decision makers Research/ Development/ Testing/ Implementation and Documentation changes to software Work with networking to close out open vulnerabilities Ensure all DISA STIGS are applied to networks, network devices and information systems where applicable Required Experience/Qualifications Active Secret Clearance; Top Secret preferred Current 8570 IAT Level II or higher certified (any of the following certifications: CCNA Security, CySA+ , GICSP, GSEC, Security+ CE, SSCP). Experience performing STIGs for either Windows or Linux based platforms. Experience administrating Host Based Security Solutions (HBSS) a plus Firm working knowledge of Security Architectures Preferred Experience/Qualifications DoD Experience a plus Experience with Security Assessment and Authorization (A&A) process Special Requirements/Security Clearance Minimum DOD Secret clearance required; Top Secret preferred Salary Range Based on the roles, responsibilities, and requirements, the projected pay range for this position is: $90,000 - $120,000. The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, By Light also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, By Light provides an extensive selection of benefits and offerings to our employees.
    $90k-120k yearly Auto-Apply 27d ago
  • Help Desk Staff

    Pingwind

    Remote information systems operator job

    Location: Remote Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: N/ARequired Education: HS Diploma/GEDRequired Experience: Five (5)+ years of experience in supporting Information Technology. Position Description: PingWind is seeking Help Desk Staff who support triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Help Desk Staff shall be the first point of contact for all customers' concerns and issues they may be having. The Help Desk Staff will handle customer complaints, provide appropriate solutions and alternatives; include follow-ups to ensure resolution. Keep records of customer interactions, process customer accounts and file documents accordingly. Responsibilities:Typical Responsibilities/Tasks: •Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. •Studies and resolve computer software and hardware problems of users. •Acts as contact for users having problems using computer software, hardware, and operating systems. •Determines whether the problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems. •Experience helping customers with product-related inquiries, assisting with technical problems, advising them on product usage, and proactively engaging with customers to ensure their happiness.•Respond to customers. •Troubleshoot customer issues, and determine the best solution based on customer details. •Provide technical support to customers, train customers, maintain documentation and follow up with the customers, as needed.•Possess good problem-solving, analytical, and team-work skills, as well as excellent communication and interpersonal skills. They should also be open to learning new technologies. •Ability to perform complex technical tasks. •Strong technical understanding of Information Technology systems and services supported and provided in the PWS. •Excellent organizational skills •Excellent written and verbal communication skills. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Desired Qualifications • Bachelor's Degree About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. **************** Our benefits include: · Eleven Federal Holidays· Paid Time Off accrued each pay period· Parental Leave· Three medical plan choices with generous employer contribution· Dental and Vision Insurance· Company paid Short-Term and Long-Term Disability· Company paid Life and AD&D Insurance· 401k with competitive matching and vesting schedule · Continuing education assistance· Short Term / Long Term Disability & Life Insurance· Medical, Dependent Care and Commuter Flexible Spending Accounts· Employee Assistance Program · Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)· 529 College Savings Plan· Legal Insurance · Pet Insurance Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law
    $36k-59k yearly est. Auto-Apply 60d+ ago
  • IT Coordinator

    LCS Senior Living

    Remote information systems operator job

    Hourly pay range $19 - $24 per hour based on relevant experience. Full Time M-F 8:30am-5pm, may have an occasional weekend. When you work at The Marshes of Skidaway, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary team. We currently have an opening for a Full Time, hospitality-oriented Information Technology (IT) Coordinator. As the IT Coordinator, you will be: Troubleshooting and repairing home users' issues with Windows, Mac, iOS, & Android operating systems and software/apps Installing, troubleshooting, & repairing home users desktops, laptops, printers, phones, routers, etc. Setting up AV equipment for meetings & activities Setting up new computer systems and performing routine maintenance Assisting staff with computer issues. Assisting the IT Director with the following duties: Maintaining & troubleshooting business phone system, server, network infrastructure, security cameras Troubleshooting and repairing business users' issues with Windows operating system and software Configuring, installing, troubleshooting, & repairing business users' desktops, laptops, printers, phones, etc. Here is what we offer our employees: Competitive pay and benefits. Opportunities for scholarship and annual bonus. Free meals Free parking Professional, friendly, hospitality-oriented work environment. Here are a few of the qualifications we need you to have: A desire to make a difference in the lives of seniors. High school graduate or GED equivalent required. Formal trade school or continuing education in the information technology (IT) discipline preferred. Excellent computer skills in word processing, spreadsheets Ability to read and understand technical manuals Strong understanding of Windows, Mac, iOS, & Android operating systems and software/apps Must have the ability to learn, support and troubleshoot new/existing computer hardware and software, operating systems, phone systems, and other electronic systems at the community. They are responsible for taking the initiative to continually grow their knowledge base. Must be at least 17 years of age All candidates will be required to pass a drug screen and background investigation. Physical requirements: Must be able to move throughout the building and grounds as needed throughout the day. Must be able to bend, squat, crawl to access equipment. Moderate to heavy physical and mental effort. May be exposed to the elements (heat, cold, rain, snow). Work in areas with high voltage electricity, hazardous equipment and moving parts. Ability to set up and climb ladders safely with tools and equipment necessary for assigned work. If you like to smile, enjoy providing exceptional hospitality, and want to work in a fun and rewarding environment where you are positively affecting the lives of seniors, we want to hear from you! EOE/Drug Free Workplace/ We are an E-verify employer.
    $19-24 hourly Auto-Apply 11d ago
  • IT Field Technician

    Thales 4.5company rating

    Remote information systems operator job

    Location: Nebraska Remote, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Nebraska, Remote As an IT Field Technician for the Government Programs team located in Nebraska, you will be part of a team responsible for a complete range of hosted services provided to the State of Nebraska. The tasks this position supports are highly essential for continuity of operations, overall performance, and execution of Support and Maintenance activities. Your responsibilities will be to service all DMV offices' Thales hardware and software solutions within the state of Nebraska. You are expected to maintain maximum solution availability as well as positive local customer relationships across the State as first point of contact. Regulatory Compliance Requirements Must have U.S. Citizenship in order to obtain the post-hire Criminal Justice Information Services (CJIS) Clearance from the Federal Bureau of Investigation and must be able to obtain post-hire clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Justice. Key Areas of Responsibility You will be responsible for all remote and on-site preventative and restorative maintenance You will travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues. You will manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict. You will have intermediate to advanced knowledge of ticket-based tracking system. You will use CRM software to consistently and accurately track tickets. You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers. You will have knowledge of concepts around hosted solutions. You will have knowledge of Windows applications as well as PC reimaging experience. You will perform hardware maintenance. You will quickly troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements. You will learn and understand technical products and solutions and can disassemble certain products for parts replacement. You will manage and deliver SLA commitments and expectations to customers. You will work with operations engineers, sales and system administrator. You will identify and mitigate risks that may have potential impact to all services delivered. You will perform predictive and preventive maintenance testing on a timely basis. You will react quickly and appropriately to incidents such as equipment failures. You will use routine software applications such as MS Word, MS Excel, and MS Outlook to produce reports and graphs as required. You will be responsible for managing / maintaining inventory of consumables including paper and toner products. You will oversee a wide-range of activities in separate environments including production and UAT including, but not limited to deployment, testing, and basic training. Minimum Qualifications 1 or more years of experience in a customer-facing role. 1 or more years of experience in the IT industry. 1 or more years of experience with Windows 10 OS, PC re-imaging. 1 or more years of experience with PC and laptop hardware. Demonstrable experience with independent customer relationship management, customer service, and satisfaction. Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations. Must have a valid State Driver's License and a clean driving record. Preferred Qualifications Certification in A+ / Certification in Server + or Network+ / MCP, MCSA, MCSE. Able to translate and communicate technical information to stakeholders. Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills. Special Position Requirements Ability to work occasional nights and weekends as required. Travel of up to 70% within the state of Nebraska - typically one day trips, but some overnights required. Must be able to stand for extended periods and be able to lift to 50 pounds. Why Join Us? Say HI and learn more about working at Thales click here . #LI-Remote #LI-TI1 This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County's Fair Chance Ordinance for Employers). We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at ************************************. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 50,178.45 - 87,956.96 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
    $41k-63k yearly est. Auto-Apply 4d ago
  • Case Management System Technician & Support

    Franklin County, Oh 3.9company rating

    Information systems operator job in Columbus, OH

    Assists with maintenance of the case management system (CMS). Monitors system performance and addresses issues to ensure optimal performance and availability. Provides technical support to end-users and assists with resolving technical and program-related issues in a timely manner. Collaborates with other members of the case management team on projects and initiatives to improve system efficiency and reliability. Responds to second level help desk tickets related to the CMS. Creates new user accounts, updates and closes accounts as needed. Documents system configurations, procedures, and troubleshooting steps for reference purposes. Assists with new release test plans and testing new features. Stays current with industry trends and emerging technologies to recommend innovative solutions for improving system infrastructure. Complies with security measures to protect the company's IT assets and data. Performs other duties as assigned.
    $44k-57k yearly est. 13d ago
  • Information System Security Specialist (Remote)

    Ishpi Information Technologies 4.4company rating

    Remote information systems operator job

    Ishpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our group, you will work with a team focused on delivering innovative business solutions using emerging technologies through proven successful methods. Responsibilities The Information System Security Specialist will provide support to the Naval Surface Warfare Command in Philadelphia, PA. Qualifications Education: Requires an Associate's level degree from an accredited university OR CNSSI 4011 Certificate OR successful completion of military training course: CIN J-3B-0440 (IP BASIC) (or DoD Service equivalent) Required one (1) year specialized entry level experience in CSWF Specialty Area 46 (Systems Security Analysis). Work Experience: Required one (1) year specialized entry level experience in CSWF Specialty Area 46 (Systems Security Analysis). Certification: IAT Level I or higher certification such as A+ CE, CCNA-Security, CND, Network+CE, or SSCP Security Clearance: Requires U.S. Citizenship and an active government security clearance. “Ishpi Information Technologies, Inc. is an Equal Opportunity Employer. All qualified candidates will be considered without regard to legally protected characteristics. Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.
    $63k-89k yearly est. Auto-Apply 60d+ ago
  • Information System Security Specialist II

    Watershed Security

    Remote information systems operator job

    JOB DESCRIPTION Watershed Security, is a Veteran Owned Small Business with over 20 years' Cybersecurity and Government Contracting experiencing. Watershed is looking for a Intel Security Specialist to support the Naval Surface Warfare Center (NSWC) Dahlgren Division Dam Neck Anex (NSWCDD-DNA) in Dam Neck, VA. The successful candidates will have experience coordinating and enacting required security changes, with in various levels of an organization, ensuring compliance with published policies; conducting cybersecurity vulnerability and threat analysis; and be experienced as an ISSE. REQUIRED QUALIFICATIONS Bachelor of Science in Information Systems, Bachelor of Science in Information Technology, Bachelor of Science in Computer Science, or Bachelor of Science in Computer Engineering Five (5) years of full-time professional experience performing Risk Management Framework activities. Must be able to maintain IAM-II designation with at least one of the following active certifications: CAP, CASP CE, CISM, CISSP (or Associate), GSLC. Any level of demonstrated experience in all of the following areas: Performing STIG assessments to include using SCAP benchmarks and Evaluate STIG Performing vulnerability assessments with the Assured Compliance Assessment Solution tool Utilization and process execution within eMASS Developing Plans of Actions and Milestones (POA&M) entries Completing Risk Management Framework Step 5 authorizations in the Information System Security Engineer (ISSE) capacity Communicating risk reduction recommendations to stakeholders. Clearance Level: SECRET; US Citizen. Ability to possibly provide onsite support in Dam Neck VA. Some/all remote work may be an option, however the norm will be onsite support. This will be dependent upon customer needs and classification level of work being performed. Some travel may be required. Proficient with Microsoft Office Suite (Word, Excel, Teams, Project). Self-Starter; detail oriented; able to brief senior level staff. DESIRED QUALIFICATIONS Experience supporting 5 or more Navy Packages (achieving and/or maintaining ATO) Experience with Navy Cybersecurity requirements; experienced with Navy compliance tools such as eMASSter Experience with the NAVSEA RMF Business Rules Contingent upon award PAY RANGE Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $50,000.00 - $70,000.00 USD. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Powered by JazzHR xYV3P02WX6
    $50k-70k yearly 23d ago
  • Student Information Systems Coordinator

    Strideinc

    Remote information systems operator job

    Residency Requirement: Must be an Arkansas resident This a school base role. You must be able to travel to the school office M-F between 8am and 5pm. The office is located in Little Rock, AR K12, a Stride Company, believes in Education for ANYONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, Arkansas Virtual Academy (ARVA). We want you to be a part of our talented team! The mission of Arkansas Virtual Academy (ARVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The Student Information Systems (SIS) Coordinator is a very important contributor to the effective collection, analysis, maintenance, and reporting of data for students who are enrolled or enrolling within Arkansas Virtual Academy. Maintaining Arkansas Virtual Academy's Student Information Systems and the state of Arkansas' reporting system - eSchool and TRIAND are vital components of this role. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Capacity to work effectively and efficiently, with a high degree of accuracy, in local databases and systems, state testing systems, and K12's student information systems are requisite for success in this role in our commitment to ensure a high-functioning team and virtual school environment. Accurately maintains the school's student records in the state of Arkansas' student information system - eSchool; serves as liaison with coordinators throughout the state to clarify anomalies with other schools; Performs data entry into the student information system (SIS); verifies accuracy, corrects errors and resolves issues; responsible for recognizing probable conflicts and producing innovative solutions Coordinates with the ARVA SIS Administrator for accurate reporting of numerous state-required reports; supports administrators with completion of reports to regulatory entities and K12 as well as Adhoc reporting. Develops, implements and enforces processes to audit student files on an on-going basis; verifies student attendance records, including source data and ADE uploads. Provides state reporting support Handles sensitive student issues, while maintaining confidentiality as outlined in the Department of Education Family Educational and Privacy and Education Code Effectively communicates technical concepts and ideas clearly and early through verbal and written communication. Incorporates and improves internal procedures, tools, and documents to provide a high level of application integrity and availability and to ensure timely, effective and delivery of vital student information with time to review for accuracy. Provides direction and support for individuals working within SIS systems. MINIMUM QUALIFICATIONS: Two (2) years of data management experience, Excel preferred Strong analytical skill Organizational and time management skills Professional experience using Microsoft Excel, Word, Outlook and PowerPoint Proficient with data entry/using databases; Web proficiency Ability to pass required background check PREFERRED QUALIFICATIONS: Experience working within eSchool and/or TRIAND Experience with sampling and auditing practices Bachelor's degree Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an office based position that is located in Little Rock, Arkansas. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
    $56k-83k yearly est. Auto-Apply 49d ago
  • Information System Security Engineer, US Government

    Recruiting From Scratch

    Remote information systems operator job

    Who is Recruiting from Scratch: Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire. https://www.recruitingfromscratch.com/ Information System Security Engineer (ISSE) - Washington, DC About Our Client Our client is a leading publicly-traded software company that partners with the world's most critical institutions to solve complex data challenges. They are at the forefront of developing innovative solutions in national security, healthcare, energy, and manufacturing sectors. Their mission-driven approach has established them as a trusted partner in delivering cutting-edge technology solutions. What You Will Do Lead Authorization to Operate (ATO) processes across multiple government customers, working at the intersection of cybersecurity and policy Provide strategic guidance on security requirements and control implementations Develop comprehensive System Security Plans (SSP) and architecture documentation Represent the organization in government assessments and security audits Partner with engineering teams to implement effective security controls Drive continuous improvement in security compliance processes Ideal Candidate Background Active US Security Clearance at the Top Secret level Experience with cybersecurity in US Government contexts Proven track record implementing Risk Management Frameworks (RMF) Strong background in information security fundamentals including authentication, encryption, firewalls, vulnerability scanning, SIEM/SOAR, and audit logs 1-5 years of experience in information security Demonstrated ability to translate complex technical concepts for diverse audiences History of successful ATO achievements Strong project leadership capabilities Preferred Qualifications Experience with multiple government agencies Background in software development security Knowledge of emerging cybersecurity trends and technologies Track record of process improvement initiatives Compensation & Benefits Base Salary Range: $135,000 - $180,000 Competitive RSU equity package Comprehensive health, dental, and vision coverage 401(k) with company match Professional development opportunities Paid time off and holidays Additional Information Location: Washington, DC (In-person position) Travel: Up to 25% to customer sites Multiple positions available Immediate start preferred Join a team that's passionate about securing critical infrastructure while driving technological innovation. This role offers the unique opportunity to work at the intersection of cybersecurity, policy, and cutting-edge technology.
    $135k-180k yearly 60d+ ago
  • Geographic Information Systems Specialist III

    City of Sacramento (Ca 4.3company rating

    Remote information systems operator job

    With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. The City of Sacramento is seeking a Geographic Information Systems Specialist III to help design, support, and improve citywide mapping systems that enhance public services, operational efficiency, and data-driven decision-making. This role offers the opportunity to work on high-impact projects that directly support the City's mission and benefit the community. IDEAL CANDIDATE STATEMENT The ideal candidate will have the following: * Experience designing, implementing, and maintaining enterprise GIS systems, including building and supporting web maps, applications, and spatial services. * Experience with Python, Structured Query Language (SQL), Feature Manipulation Engine (FME), and automation tools to streamline workflows. * Knowledge of integrating multiple data sources and systems, as well as designing or maintaining large spatial databases and advanced data models. * Ability to troubleshoot issues across servers, databases, applications, and data pipelines, with an understanding of system security best practices. * Ability to independently lead complex, multi-department GIS projects, propose system improvements and new technologies, and mentor or guide team members on technical tasks. * Manages priorities effectively, meets deadlines, and communicates clearly with both technical and non-technical audiences. * Writes clear documentation, explains technical concepts simply, and provides excellent service across departments. * Collaborates well in a team environment, works independently, pays attention to details, and produces high-quality, reliable work. To perform a variety of professional analytical work in the analysis, design, implementation, and maintenance of an automated geographical information system. DISTINGUISHING CHARACTERISTICS Geographic Information Systems Specialist I is the first working-level class in the series. Incumbents in this class perform difficult professional analytical work related to an automated geographical information system. Assignments are generally limited in scope and within the design and procedural framework established by higher-level employees. However, as experience is acquired, the employee is expected to perform with increasing independence. Geographic Information Systems Specialist II is the journey-level class in the series. Work in this class is distinguished from Geographic Information Systems Specialist I by the greater complexity of assignments received and the greater independence with which the incumbent is expected to operate. Positions are flexibly staffed and are normally filled by advancement from Geographic Information Systems Specialist I. When filled from the outside, significant prior automated geographical information system experience is required. Geographic Information Systems Specialist III is the advanced journey-level class in the series. Work in this class is distinguished from Geographic Information Systems Specialist II by serving as a principal City-wide specialist responsible for analyzing, designing, and implementing the automated geographic information system. Positions in this class are responsible for the most complex and varied research projects, and independently design, test, deploy, and integrate complex disparate spatial databases and computer applications for City program operation and policy analysis. Positions are flexibly staffed and are normally filled by advancement from Geographic Information Systems Specialist II. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by a higher-level position. Responsibilities may include direct and indirect supervision of lower-level positions.Depending upon assignment, duties may include, but are not limited to, the following: * Develop geographic information systems layers/data elements consistent with the existing standards * Coordinate the maintenance and scheduling of the geographical information system base map in conjunction with all other land based systems and/or files in the City * Evaluate and recommend acquisition of computer hardware and software necessary to implement the geographical information system * Plan and coordinate the administration and maintenance scheduling of all layers defined in the geographical information system in conjunction with all other land based systems and/or files in the City * Perform digitizing and drafting as required * Train users in the use of GIS and related software, workstations, printers and plotters, digitizing tablets and tables, and GIS networking systems * Develop and document GIS procedures * Develop prototype GIS products and cartographic quality maps * Supervise, train, and evaluate subordinates * Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification Knowledge of: * Principles of geography and cartography. * Principles, procedures, techniques, nomenclature, and operation of GIS workstations. * Techniques of digitizing, drafting, and automated mapping. * Principles and characteristics of automated geographic information systems. * Techniques of GIS database design and advanced programming languages. * City operations and functions. * GIS technology implementations in a variety of settings. * Techniques and practices of project management. * Multiple computer operating systems. * Principles of supervision and training. Ability to: * Perform technical research in geographic information systems. * Produce maps which satisfy departmental user requirements. * Operate GIS workstations, related peripherals, and communications networks. * Perform digitizing and drafting using GIS software and digitizing equipment. * Develop and maintain user documentation. * Troubleshoot and perform routine maintenance on GIS workstations, related peripherals, and communications networks. * Communicate clearly and concisely, orally and in writing. * Analyze geographic information system users' needs and requirements; identify goals, objectives, and problems; examine alternatives and develop conclusions and recommendations. * Design, implement, and maintain appropriate controls and procedures for all geographical information systems processes and interfaces to all other City land- based systems. * Construct queries and macros using GIS databases and software. * Adopt and apply appropriate and practical research methods and principles to GIS system implementations. * Create production computer applications for City-wide and departmental functions. * Adapt and perform spatial analysis techniques and methods to complex problems involving mapped information. * Develop scope of work for GIS consultants and manage the consultant services procurement process. * Develop innovative solutions using GIS technology for complex business problems of City departments. * Integrate complex databases and computer applications in different hardware and/or operating system environments. * Establish and maintain effective working relationships with departmental staff, other City departments, and vendors. * Lift and move computer hardware weighing up to 50 pounds. Lifting restrictions may be accommodated on a case-by-case basis. EDUCATION AND EXPERIENCE Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: Education: A Bachelor's Degree from an accredited college or university with major course work in Geographical Information Systems, Geography, Information Systems, Civil Engineering, or a closely related field. * AND- Experience Five years of experience in operating, maintaining, and implementing automated mapping and/or GIS systems -OR- Two years of experience comparable to a Geographic Information Systems Specialist II with the City of Sacramento. Substitution: An AA degree plus two years of additional experience can be substituted for the higher education requirement. COMPARABLE CLASSIFICATION SPECIFICATION To see the classification specification for the comparable classification of Geographic Information Systems Specialist II , please click here. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; * Employment applications must be submitted online; paper applications will not be accepted. * Employment applications will be considered incomplete and will be disqualified: * If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). * If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. * Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. * Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. * If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C. * Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: * Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. * A resume will not substitute for the information required in the T&E questions. 3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Geographic Information Systems Specialist III examination. 4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: * Please visit **************************************************** for a comprehensive, step-by-step guide to the application process. * For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at **************. * Visit the City of Sacramento Human Resources Department website at *********************************************** * Send an email to *******************************; or * Call the Human Resources Department at **************
    $72k-91k yearly est. 21d ago
  • Systems Engineer-Communication and Information Systems

    LM Careers

    Remote information systems operator job

    The Naval Programs team spans across Lockheed Martin Canada's main project sites (Kanata, Montreal, Dartmouth), opportunities are available at all sites for supporting Naval Combat Systems Programs and Proposal Capture activities. The candidate will participate as a Systems Engineering member of the naval development team in a multi-disciplined team environment working on the total engineering life cycle from specification, design, development, integration and test, deployment, maintenance and field trouble shooting for their responsible Subsystem within the large scale high complexity naval platform systems. The subsystems are grouped by warfare area: Anti-Air Warfare (AAW), Anti-Surface Warfare (ASuW), Underwater Warfare (UWW), Electronic Warfare (EW) and Communication Systems(Comms). The candidate will become the Subject Matter Expert (SME) and responsible Systems Engineering member for Communication and Information Systems (CIS) subsystems and will participate in engineering activities including but not limited to: Leading system and platform integration activities for shipboard CIS, including interface design Participating in requirements compliance assessments, and planning/coordinating requirements verification activities during design and implementation phases Maintain technical specifications and statements of work requirements Collaborating with customers, ship design team, subcontractors and other stakeholders to identify and resolve integration and installation issues encountered during CIS design development Providing reviews of technical data related to the CIS system design, arrangements, installation, and verification activities; providing comments; and recommending acceptance/rejection of document deliveries Coordinating synthesis of government, customer, and subcontract furnished information to support whole-ship design activities Providing input to design documentation and deliverables Preparing change proposals based on customer and ship designer inputs Preparing and submitting/presenting engineering change requests for change board approval; coordinating implementation of approved changes Contributing to the Subcontract milestone activities such as Fact-findings, Kick-off Meeting, Design Reviews, and Design/Product Acceptance Maintaining System Architecture and Design Following systems engineering processes and best practices Equal Opportunity Statement Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. Possess a Bachelor's degree from an accredited university in software, hardware, systems, mechanical, electrical or electronics engineering or a related discipline 2-5 years of relevant professional experience with Communication and Information Systems. Equivalent experience/combined education will be considered Experience with Software, Systems, Hardware or Maintenance engineering lifecycles is an asset Communicate effectively with technical and non-technical personnel Aptitude for solving challenging problems in a team environment Have a high degree of initiative and autonomy Ability to adapt and perform in a dynamic environment Familiarity with DOORS, Cameo Systems Modeler, Jira, and Windchill is an asset Experience with Agile methods an asset Experience with Military Naval domain is an asset Experience with Sensors, Weapons or Ship integration is an asset Experience with Subcontract Management or Supply Chain Management is an asset Experience with Change Management, Requirements Management, Test and trials, Security, Safety, Electromagnetic Interference (EMI)/ Electromagnetic Compatibility (EMC) or Environmental Qualification is an asset About us Headquartered in Ottawa, Lockheed Martin Canada is the Canadian unit of Lockheed Martin Corporation, a global defense technology company driving innovation and advancing scientific discovery. Our all-domain mission solutions and 21st Century Security vision accelerate the delivery of transformative technologies to ensure those we serve always stay ahead of ready. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of programs from advanced naval technology products, aircraft sustainment, and unmanned systems software. This position is part of the Rotary and Mission Systems business area, where employees across Canada support engineering, systems integration, training, sustainment and in-service support programs for Canadian and international military customers across land, air and sea. What we offer you We walk our talk when it comes to work/life balance! Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team as a Regular Full-Time employee: Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time Competitive compensation Time to recharge with vacation, personal days, holidays, and parental leaves Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with: Virtual Health Care (24/7 access to medical professionals) A Wellness Spending Account to aid in your wellness journey Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions Medical Travel Insurance Onsite fitness facilities at our main office locations A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning Employee discounts to save on goods, services and various recreational activities Access to a robust spectrum of development resources to enhance your skills and/or advance your career including: Free learning resources through a modern and engaging platform Education Assistance Program Reimbursement for a professional membership Self-directed Mentoring Language Requirements in Quebec Knowledge of the English language is required for this role as the position described in this posting requires the candidate to communicate every day with a virtual team outside Quebec as well as communicate with different members of the organization, clients and suppliers located outside of Canada. For engineering positions, the candidate must also be able to read or modify technical documents from our main clients and write technical documents for these same clients. Pay Transparency At Lockheed Martin Canada, we comply with all pay transparency requirements and believe sharing pay ranges for open roles can foster a more equitable workforce. Controlled Goods Program
    $90k-122k yearly est. 60d+ ago
  • Information Systems Engineer III (Zuora)

    Surveymonkey 4.7company rating

    Remote information systems operator job

    SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we're looking for We're seeking an experienced Information Systems Engineer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone. What you'll be working on Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows. Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle. Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions. Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities. Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements. We'd love to hear from people with 1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment. Experience with Zuora Orders and Orders API. Experience in writing solution documents, POC, and analyzing issues. Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro. Conducting demos and design walkthrough sessions with other teams and the stakeholders. A bachelor's degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience. Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report). Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies. Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have) Experience with data migration and cleansing (Nice to have) The base pay provided for this position ranges from $106,250 / year - $143,750 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We're glad you asked At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
    $106.3k-143.8k yearly Auto-Apply 3d ago
  • I.T. Security Coordinator

    All Lines Technology 3.3company rating

    Information systems operator job in Washington Court House, OH

    Develop and maintain Data Security requirements as defined by customers and parent company including writing policies, training associates and auditing activities to ensure compliance with policies. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Develop I.T. Security policies to ensure compliance with Parent Company and Major Customer Requirements as well as any governmental requirements Develop and implement associate security training program Audit I.T. and associate activities to ensure compliance with company data and network security policies. SKILLS & ABILITIES Education: Associate degree (two year college or technical school) preferred Experience: At least three years related experience Computer Skills: Office 365 (specifically Excel) aptitude, Video Editing a Plus, general conceptual understanding of enterprise I.T. activities, understanding of, or ability to learn ISO-27001 or NIST-CSF Certificates & Licenses: NIST CSF 2.0 (Foundation, Lead Implementor, Lead Auditor), CompTIA Cybersecurity Certificate or equivalent a plus
    $38k-58k yearly est. Auto-Apply 58d ago
  • Systems Administrator II - Information Technology

    Ashland University Portal 4.6company rating

    Remote information systems operator job

    This position is responsible for the secure and highly available operations environment supporting the students, staff, and faculty. This role will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution's operating environment to ensure ongoing reliability, performance, and security. The position will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units. Essential Position Duties and Responsibilities: Maintains, monitors, and supports the infrastructure environment and facilities. Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility. Manage institution VMware cluster by performing routine maintenance, maintaining data retention practices, and supporting DR solutions. Manage and maintain campus Active Directory environment, email, file and print, user creations and rights, GPO's, etc. Share responsibility for core network infrastructure such as DNS , DHCP , and firewalls both hardware and virtual. Maintain all campus servers and networking hardware under your control with appropriate OS and software patches and updates. Ensure documentation for systems is up to date, and all system changes are made using departmental change control procedures. Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations. Assist in troubleshooting and maintaining network, server, and end user equipment. Monitors systems operating capacity in terms of disk space storage, and CPU utilization. May validate voice network configurations. Provides support for infrastructure connectivity or related network/communication issues. Administers SANs related to hardware, software, capacity management, backups, archival, DR, provisioning, installation, troubleshooting, design, and monitoring. Other duties as assigned by the Director of Infrastructure and Security. Physical Demands Office environment with some lifting and hauling of equipment up to 60 lbs. Typical work week: 8AM - 5PM, however, some weekend and evening work hours required Hybrid work from home negotiable Cellphone availability during normal and after work hours required Valid driver's license and ability to drive to remote campus locations and attend training as assigned Required Qualifications Education: BS/MS in technical field, preferably in computer science, engineering or related. Associates degree combined with certifications may be substituted Experience: Requires three (3) to five (5) years of relevant experience deploying and/or administering infrastructure solutions Knowledge and experience in Windows Server and Linux (System Administrator level) Knowledge and hands-on experience in network security products and technologies (i.e. Firewalls) Experience with virtualization and containerization (i.e. VMware, Docker) Knowledge and experience with scripting (Bash, Python) Skills: Should be technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of network infrastructure and security technologies Strong technical troubleshooting abilities and experience with systems, storage, and networking Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers Ability and willingness to travel occasionally to our off-campus sites Self-learning capabilities Willingness, discipline and self-motivation to work productively and efficiently Must have organizational skills and be able to make sound decisions independently Must possess excellent interpersonal, communications and collaborative skills and have experience working in a service capacity with direct customer interaction Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community
    $92k-112k yearly est. 60d+ ago

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