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Information Systems Specialist skills for your resume and career

Updated January 8, 2025

7 min read

Quoted Experts

Jennifer Richardson Ph.D.,

Anthony Baron

Information Systems Specialist Example Skills

Below we've compiled a list of the most critical information systems specialist skills. We ranked the top skills for information systems specialists based on the percentage of resumes they appeared on. For example, 23.0% of information systems specialist resumes contained customer service as a skill. Continue reading to find out what skills an information systems specialist needs to be successful in the workplace.

15 information systems specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information systems specialists use customer service:

Provided customer service support by initiating, researching and resolving computer problems using an automation tracking software called TrackIt and/or Remedy.
Increase end user productivity by solving their technology application issues with urgency and positive customer service.

2. Data Analysis

Here's how information systems specialists use data analysis:

Provide weekly reporting for data analysis and decision making to upper management.
Provided data analysis and recommendations to continue the program after project completion.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how information systems specialists use data entry:

Performed data entry and error resolution for installation personnel information system.
Performed data entry, verified and loaded new checking, savings, CD's, IRA's and safe deposit boxes.

4. Strong Analytical

Here's how information systems specialists use strong analytical:

Self-motivated, independent thinker with strong analytical skills.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information systems specialists use troubleshoot:

Leveraged operational understanding of the system to responsively and creatively troubleshoot and resolve issues threatening optimum performance.
Test and troubleshoot WAN communication devices utilizing Oscilloscope and Spectrum analyzer.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information systems specialists use technical support:

Coordinate the acquisition, service and property accountability of all automation equipment and manages all warranty and non-warranty technical support issues.
Provided technical support for infrastructure systems: IP camera security servers, alarm monitoring services, database administration and support.

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7. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how information systems specialists use software issues:

Managed ongoing computer hardware and software issues, including dissemination of classified information over a digital network.
Worked with help desk personnel at corporate office, interfaced with multiple locations in region to successfully resolve software issues.

8. Customer Support

Here's how information systems specialists use customer support:

Provided customer support by resolving user problems and recommending application improvements.
Provided extensive customer support for all system areas while working in the Distributed Source Code Management department within Travelers.

9. Computer System

Here's how information systems specialists use computer system:

Guided less experienced personnel on more responsible roles to increase productivity and streamline implementation of computer systems and radio terminal systems.
Input applications and maintained applicant database for use in filling positions * Wrote computer system procedure specifications and user manuals.

10. PC

Here's how information systems specialists use pc:

Standardized PC models and coordinated scheduled hardware purchases.
Provided PC hardware/software troubleshooting and support.

11. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how information systems specialists use dod:

Advised other staff sections on the alignment of business practices with Federal, DOD and Army Reserve policies.
Verified soldiers information was correct according to government and DOD (Department of Defense) regulations.

12. Technical Issues

Here's how information systems specialists use technical issues:

Solved technical issues with troubleshooting techniques using personal skills, knowledge base, vendor literature and communication with team members.
Responded to Help Desk requests, created trouble tickets using Front Range, escalated technical issues to appropriate technicians.

13. GIS

A geographic information system (GIS) is a tool for capturing, storing, manipulating, analyzing, managing and presenting various forms of geographic data.

Here's how information systems specialists use gis:

Performed Vulnerability scans and penetration testing utilizing tools such as Retina to identify vulnerabilities in Government Information Systems (GIS).
Prepared draft module of Local Government Database and prepared applications of GIS for rural and urban infrastructure development in general.

14. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how information systems specialists use hr:

Organize PowerPoint presentations to communicate updated HRIS information to HR Specialists.
Coordinated compensation merit, incentives, and pay increases leading teams comprised of Payroll, Benefits, IT, and HR.

15. Desk Support

Here's how information systems specialists use desk support:

Provided computer help desk support via remote access tools and telephone communications with end-users leading to optimum employee productivity.
Managed the budgets for division specific laboratory software applications and infrastructure Help Desk support personnel.

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What skills help Information Systems Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Information Systems Specialist resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all Information Systems Specialists possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for Information Systems Specialists?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What Information Systems Specialist skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young Information Systems Specialists need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an Information Systems Specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of information systems specialist skills to add to your resume

The most important skills for an information systems specialist resume and required skills for an information systems specialist to have include:

Customer Service
Data Analysis
Data Entry
Strong Analytical
Troubleshoot
Technical Support
Software Issues
Customer Support
Computer System
PC
DOD
Technical Issues
GIS
HR
Desk Support
SQL Server
User Support

HRIS
Tcp Ip
SharePoint
TCP/IP
Software Applications
Payroll
ArcGIS
Management System
User Accounts
Windows Server
Linux
Data Integrity
HTML
Disaster Recovery
Network Security
Unix
Microsoft Windows

VPN
Technical Assistance
VoIP
OS
Mainframe
Intranet
DNS
MIS
VMware
Software Support
Lan
Windows XP
DHCP
Software Upgrades
Help-Desk Support
Trouble Tickets

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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