One of the best ways to acquire the skills needed to be an information systems specialist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since information systems specialists benefit from having skills like customer service, data analysis, and data entry, we found courses that will help you improve these skills.
Information Systems Specialist Skills For Your Resume And Career
Research Summary. Below we've compiled a list of the most important skills for an information systems specialist. We ranked the top skills based on the percentage of information systems specialist resumes they appeared on. For example, 23.0% of information systems specialist resumes contained customer service as a skill. Let's find out what skills an information systems specialist actually needs in order to be successful in the workplace.
- The most common hard skill for an information systems specialist is customer service. 23.0% information systems specialists have this skill on their resume.
- The second most common hard skill for an information systems specialist is data analysis appearing on 6.4% of resumes. The third most common is data entry on 5.1% of resumes.
- Three common soft skills for an information systems specialist are customer-service skills, listening skills and speaking skills.
Below we've compiled a list of the most important skills for an information systems specialist. We ranked the top skills based on the percentage of information systems specialist resumes they appeared on. For example, 23.0% of information systems specialist resumes contained customer service as a skill. Let's find out what skills an information systems specialist actually needs in order to be successful in the workplace.
15 Essential Information Systems Specialist Skills For Your Resume And Career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how customer service is used on information systems specialist resumes:
- Provided customer service support by initiating, researching and resolving computer problems using an automation tracking software called TrackIt and/or Remedy.
- Increase end user productivity by solving their technology application issues with urgency and positive customer service.
- Provide exceptional customer service by responding timely and accurately to customers both internal and external.
- Provided assistance to customer service and vendors on network installation for International field service offices.
- Demonstrate professionalism and good customer service skills when working with internal and external customers.
2. Data Analysis
Here's how data analysis is used on information systems specialist resumes:
- Provide weekly reporting for data analysis and decision making to upper management.
- Provided data analysis and recommendations to continue the program after project completion.
- Performed data analysis from various projects and prepared data summaries.
- Perform Data Analysis for the Office of Admissions and the University using Banner and Microsoft Excel.
- Increased online revenue by 10% by coaching staff using data analysis and best practices.
3. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Here's how data entry is used on information systems specialist resumes:
- Performed data entry and error resolution for installation personnel information system.
- Performed data entry, verified and loaded new checking, savings, CD's, IRA's and safe deposit boxes.
- Manage a team of 5 staff and 3 student's assistants with data entry, reporting and administrative support.
- Co-authored report: From Outreach to Data Entry: Field Testing an Immunization Registry during Head Start Enrollment.
- Reduced data processing time by 70% by introducing an improved, streamlined method of data entry.
And if you’re looking for a job, here are the five top employers hiring now:
4. Strong Analytical
Here's how strong analytical is used on information systems specialist resumes:
- Self-motivated, independent thinker with strong analytical skills.
5. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Here's how troubleshoot is used on information systems specialist resumes:
- Leveraged operational understanding of the system to responsively and creatively troubleshoot and resolve issues threatening optimum performance.
- Test and troubleshoot WAN communication devices utilizing Oscilloscope and Spectrum analyzer.
- Analyzed, maintained and troubleshoot information system.
- Maintain and troubleshoot computer systems/network.
- Installed, configured, troubleshoot and maintained software and hardware for desktop computers and servers, including Microsoft Office 2010 applications.
6. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Here's how technical support is used on information systems specialist resumes:
- Coordinate the acquisition, service and property accountability of all automation equipment and manages all warranty and non-warranty technical support issues.
- Provided technical support for infrastructure systems: IP camera security servers, alarm monitoring services, database administration and support.
- Provided constant technical support and maintained on-call status to ensure functionality and availability of all network resources and e-mail capabilities.
- Provided instruction and supervision of help desk staff in computer operations that expanded technical support to ensure customer satisfaction.
- Provide technical support and ensure the delivery of high quality service while maintaining business productivity and efficiency.
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7. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
Here's how software issues is used on information systems specialist resumes:
- Managed ongoing computer hardware and software issues, including dissemination of classified information over a digital network.
- Worked with help desk personnel at corporate office, interfaced with multiple locations in region to successfully resolve software issues.
- Problem-solved hardware and software issues Prepared test plans and data, and user documentation for customer billing system POS troubleshooting
- Implemented RT (Request Tracker) ticketing system for staff users to query support for hardware and software issues.
- Develop & maintain relationships with vendors and works directly with partners to resolve any hardware or software issues.
8. Customer Support
Here's how customer support is used on information systems specialist resumes:
- Provided customer support by resolving user problems and recommending application improvements.
- Provided extensive customer support for all system areas while working in the Distributed Source Code Management department within Travelers.
- Research, evaluate, and provide feedback to management on problematic trends and patterns in customer support requirements.
- Provided timely and effective customer support in the areas of network access, automation systems maintenance and supply.
- Handled customer walk through and customer support to all active customers.
9. Computer System
Here's how computer system is used on information systems specialist resumes:
- Guided less experienced personnel on more responsible roles to increase productivity and streamline implementation of computer systems and radio terminal systems.
- Input applications and maintained applicant database for use in filling positions * Wrote computer system procedure specifications and user manuals.
- Network Administrator responsible for setting up and maintaining Military networks and computer systems for tactical and mission oriented applications.
- Provide end-user support and troubleshooting related to the operation and maintenance of telecommunications and desktop computer systems.
- Procured and managed a half-million dollar computer systems and peripheral inventory and ensured computer security accreditation.
10. PC
Here's how pc is used on information systems specialist resumes:
- Standardized PC models and coordinated scheduled hardware purchases.
- Provided PC hardware/software troubleshooting and support.
- Administered and maintained a network which included PC repairs, software installation and maintenance-configuration, and also software and hardware upgrades.
- Helped implement and maintain a database to keep track of and account for PC's and printers that entered the facility.
- Maintained network stability, cloud services, and PC health while supporting PC performance and technical standards issues and updates.
11. DOD
Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.
Here's how dod is used on information systems specialist resumes:
- Advised other staff sections on the alignment of business practices with Federal, DOD and Army Reserve policies.
- Verified soldiers information was correct according to government and DOD (Department of Defense) regulations.
- Received, reviewed, prepared and computed travel vouchers through the DoD Defense Travel System.
- Implemented the USS GRAPPLE's PKI/LRA database enabling personnel to access all DOD websites.
- Obtained, monitored and distributed information to units and DOD using SIDPERS operation system.
12. Technical Issues
Here's how technical issues is used on information systems specialist resumes:
- Solved technical issues with troubleshooting techniques using personal skills, knowledge base, vendor literature and communication with team members.
- Responded to Help Desk requests, created trouble tickets using Front Range, escalated technical issues to appropriate technicians.
- Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues over the phone.
- Performed upgrades to city employee's equipment and any technical issues an employee may have.
- Work directly with customers to quickly identify and resolve technical issues with HR Systems.
13. GIS
A geographic information system (GIS) is a tool for capturing, storing, manipulating, analyzing, managing and presenting various forms of geographic data.
Here's how gis is used on information systems specialist resumes:
- Performed Vulnerability scans and penetration testing utilizing tools such as Retina to identify vulnerabilities in Government Information Systems (GIS).
- Prepared draft module of Local Government Database and prepared applications of GIS for rural and urban infrastructure development in general.
- Developed a Python-script GIS tool that expedites generation of data based on co-occurring resource inventories.
- Prepared detailed work breakdown structures by preforming sophisticated spatial analyses in GIS.
- Completed Hurricane Debris Estimate models using advanced GIS functionality.
14. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
Here's how hr is used on information systems specialist resumes:
- Organize PowerPoint presentations to communicate updated HRIS information to HR Specialists.
- Coordinated compensation merit, incentives, and pay increases leading teams comprised of Payroll, Benefits, IT, and HR.
- Provided technical administrative support to HR staff for Microsoft Products (MS Word, PowerPoint, Excel, etc.).
- Collaborated with HR colleagues to develop and maintain five complex MS Access tracking databases and a number of reporting tools.
- Served as a resource to all HR staff, hospital managers, directors and employees concerning all HR related issues.
15. Desk Support
Here's how desk support is used on information systems specialist resumes:
- Provided computer help desk support via remote access tools and telephone communications with end-users leading to optimum employee productivity.
- Managed the budgets for division specific laboratory software applications and infrastructure Help Desk support personnel.
- Provided computer help desk support via email and telephone communications with end-users.
- Provided Tier 1 Help Desk Support assisting users with basic troubleshooting of daily functions of computer, network and software problems.
- Served as a second level help desk support for our location in Solon as well as offices in West Virginia.
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The eight most common skills based on Information Systems Specialist resumes in 2023.
- Customer Service, 23.0%
- Data Analysis, 6.4%
- Data Entry, 5.1%
- Strong Analytical, 4.9%
- Troubleshoot, 4.3%
- Technical Support, 3.9%
- Software Issues, 3.5%
- Other Skills, 48.9%
skills are in demand
Jobs With Trending Skills
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List Of Skills To Add To Your Information Systems Specialist Resume
According to recent trends, the most relevant information systems specialist Resume Keywords for your resume are:
- Customer Service
- Data Analysis
- Data Entry
- Strong Analytical
- Troubleshoot
- Technical Support
- Software Issues
- Customer Support
- Computer System
- PC
- DOD
- Technical Issues
- GIS
- HR
- Desk Support
- SQL Server
- User Support
- HRIS
- Tcp Ip
- SharePoint
- TCP/IP
- Software Applications
- Payroll
- ArcGIS
- Management System
- User Accounts
- Windows Server
- Linux
- Data Integrity
- HTML
- Disaster Recovery
- Network Security
- Unix
- Microsoft Windows
- VPN
- Technical Assistance
- VoIP
- OS
- Mainframe
- Intranet
- DNS
- MIS
- VMware
- Software Support
- Lan
- Windows XP
- DHCP
- Software Upgrades
- Help-Desk Support
- Trouble Tickets
Real Examples Of Information Systems Specialist Resumes That Use These Skills
Build a professional information systems specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your information systems specialist resume.
Adam Martin Information Systems Specialist Contact Information Skills
 Employment History Information Systems Specialist 2019 - Present IBMPhoenix, AZ
Systems Analyst Programmer 2018 - 2019 AtosPhoenix, AZ
Computer Consultant 2008 - 2017 NWNDavis, CA
 Education Master's Degree Computer Science 2017 - 2018 California State University - San BernardinoSan Bernardino, CA Bachelor's Degree Computer Engineering 2005 - 2008 University of California - DavisDavis, CA |
Russell Adams Information Systems Specialist Skills HardwareJavascriptNovellLANSoftware ApplicationsSccmTechnical AssistanceSoftware SupportDatabaseSoftware Upgrades Employment History Information Systems Specialist 2011 - Present Unisys Richfield, MN
Computer Specialist 2010 - 2011 Best Buy Richfield, MN
Computer Support Technician (Part-Time) 2010 - 2010 Insight Global Chicago, IL
Education Some College Courses Computer Science 2010 - 2010 DePaul University Chicago, IL |
Russell Adams Information Systems Specialist Experience Information Systems Specialist 2011 - Present UnisysRichfield, MN
Computer Specialist 2010 - 2011 Best BuyRichfield, MN
Computer Support Technician (Part-Time) 2010 - 2010 Insight GlobalChicago, IL
Skills Hardware Javascript Novell LAN Software Applications Sccm Technical Assistance Software Support Database Software Upgrades Education Some College Courses Computer Science 2010 - 2010 DePaul UniversityChicago, IL |
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Most Important Information Systems Specialist Skills According To Experts
What Skills Stand Out On Information Systems Specialist Resumes?
Guido Lang Ph.D.
Associate Professor of Computer Information Systems, Quinnipiac University
- Systems analysis and design
- Business/process/data modeling
- IT project management
- Change management
What Soft Skills Should All Information Systems Specialists Possess?
Guido Lang Ph.D.
Associate Professor of Computer Information Systems, Quinnipiac University
- Analytical skills
- Communication skills
- Attention to detail
- Creativity
What Hard/technical Skills Are Most Important For Information Systems Specialists?
Guido Lang Ph.D.
Associate Professor of Computer Information Systems, Quinnipiac University
- Python
- SQL
- Excel
Do you want to know more?
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Online Courses For Information Systems Specialists
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1. Introduction to Hardware and Operating Systems
If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills. First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows. Next, discover internal key hardware computer components, including...
2. Information Systems Auditing, Controls and Assurance
The course is awarded The Best Free Online Courses of All Time, and Best Online Courses of the Year (2021 Edition) by Class Central (http://www.classcentral.com). --- Information systems (IS) are important assets to business organizations and are ubiquitous in our daily lives. With the latest IS technologies emerging, such as Big Data, FinTech, Virtual Banks, there are more concerns from the public on how organizations maintain systems’ integrity, such as data privacy, information security, the...
3. Information Technology Essentials
Introduction to Information Technology and Information Systems...
4. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...
5. Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...
6. Information Technology (IT) and Cloud Fundamentals
In today’s connected world, core knowledge of IT hardware, software, networking, cybersecurity, and cloud technologies is vital for almost every function, or role within an organization. Adding storage, updating an operating system, connecting to a network, recognizing phishing, and setting up Cloud instances are some of the skills employees need or need help with. This five-course specialization provides prerequisite skills for almost all IT careers, including technical support specialist,...
7. TOTAL: Active Directory with Windows Server 2016
Identity, Access, and Authentication with Microsoft AD and Identity with Windows Server 2016...
8. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...
9. Computer Hardware and Software
This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...
10. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
11. IT Support Technical Skills Bootcamp
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12. The Absolute Beginners Guide to Information Technology 2022
Gain a solid foundation knowledge of all 4 main branches of Information Technology...
13. System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn...
14. Introduction to Computer Information Systems
This Specialization is intended for anyone seeking to learn basic computer skills. Through 3 courses, you will study computer hardware, software, and data safety. You will also learn about digital literacy and productivity tools. These courses will prepare you for a number of jobs within the field of computer information systems...
15. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
16. Beginner's Guide to Information Technology
Learn the basics of Information Technology and Computer Engineering...
17. Operating Systems and You: Becoming a Power User
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove...
18. Windows 10 Troubleshooting
This course is designed to give users an understanding and the skills to troubleshoot Windows 10...
19. [Active Directory] Management using Windows PowerShell
[PowerShell] Simplified practical knowledge for automation & management of [Active Directory] using Windows PowerShell...
20. Certified Information Systems Security Officer (CISSO)
Certified Information Systems Security Officer (CISSO) Certification Exam Prep Course...
