Information systems technician jobs in Albuquerque, NM

Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned , which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems . Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Albuquerque, NM. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions. Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution. Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS. Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level. Provides individual and group instruction or training, as needed. Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation. Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues. Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement. Performs other duties as assigned. The ideal candidate will have: Information Technology related associates degree or equivalent work experience. 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment. 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office). Prior experience in the following areas preferred: Installing, configuring, and troubleshooting Windows operating systems Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory) 2012-2019 Windows Server Technical service experience IP Networking Knowledge (VLANS, subnets, routing) Administering enterprise level Anti-Virus systems Administering Windows updates Build and deploy images for computer deployment Active Directory (security, group policy, federation) Relevant IT related certifications are preferred Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

SMS is seeking a motivated and detail-oriented Tier 1/Tier 2 Client Support Technician to join our team. In this role, you will provide first-line technical support in a dynamic environment that includes Windows/Linux workstations, multiple networks (classified and unclassified), and both local and cloud-based applications. You will be responsible for resolving technical issues, maintaining help desk tickets, and ensuring customer satisfaction. This role requires strong communication skills, technical expertise, and the ability to work independently or collaboratively in a fast-paced, mission-critical setting. SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Provide technical support via phone, email, and chat to resolve user issues effectively and efficiently. Troubleshoot and resolve hardware, software, and network-related problems. Create, update, and close help desk tickets in accordance with defined processes. Support Windows operating systems, including installations, imaging, and updates. Configure and troubleshoot cloud-based applications (e.g., Office 365, SharePoint) and mobile devices (e.g., Apple iOS). Install and support printers, multi-function devices (MFDs), and peripheral equipment. Collaborate with Tier 2/3 support and other technical teams to escalate and resolve complex issues. Maintain and contribute to internal knowledge bases and end-user documentation. Support asset management processes including inventory, lifecycle tracking, and documentation. Communicate technical concepts in a clear, non-technical manner to end-users Qualifications REQUIRED EXPERIENCE AND SKILLS: 2+ years in a technical support or customer service role. Proficiency in troubleshooting and supporting Windows operating systems. Familiarity with basic networking concepts, including LAN/WAN and connectivity issues. Experience with ticketing systems such as Remedy or ServiceNow. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Ability to work effectively in both team-oriented and independent settings. REQUIRED QUALIFICATIONS: Clearance: Ability to acquire or already possess a DoD Secret/DoE L clearance. Certification: Ability to acquire or already possess a current DoD 8570 IAT-II certification (e.g., CompTIA Security +CE). EXPERIENCE THAT WILL MAKE YOU STAND OUT: Hands-on experience with GOTS/COTS software and custom application support. Experience working in classified environments such as SIPRNet or SDREN. Knowledge of cloud platforms and tools (e.g., Azure, SharePoint, Teams). Familiarity with mac OS and mobile device management (MDM) solutions. Experience supporting classified and unclassified environments. Demonstrated ability to create or improve knowledge base documentation. Experience supporting Linux in a Tier 1/2 helpdesk environment. Advanced troubleshooting of printers, multi-function devices, and peripheral equipment. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. * Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. * Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred * Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation * Maintains required documentation of Tier 1 processes and SOPs * Deployment, configuration and troubleshooting of Windows 10 SDC * Knowledge of common protocols and basic Network Troubleshooting * Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software * Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates * Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues * Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation * Troubleshoot and configure peripheral devices, system hardware and MFDs * Support enterprise applications on Apple iOS and other mobile devices * Maintain, support and troubleshoot both classified and unclassified VTC systems * Scheduling and facilitating of all unit VTC REQUIRED QUALIFICATIONS * Active Secret clearance required * DoD 8570 IAT I certification required * Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of experience * Prior experience in a government consulting services environment is preferred Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Kirtland AFB, New Mexico * Type of environment: Business environment * Noise level: Medium-Loud * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Clearance: Active Secret or higher OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS * Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. * Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. * Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. * 25% travel, CONUS, to conduct IT/Communications training with operational end users. * Assist in implementing and maintaining inline hardware encryptors. * Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. * Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. * Support compliance with DOE and Intelligence Community standards for IT system security. * Communicate effectively with both technical and non-technical personnel to support mission objectives. * Assist office staff with ad hoc troubleshooting on teleconference and general IT issues * Support facility network infrastructures and problem resolution. * Other duties as assigned MINIMUM QUALIFICATIONS * Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience * Minimum of 6 years of experience in IT system administration, networking, or communications system support. * Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). * Demonstrated experience managing network infrastructure and troubleshooting network issues. * Familiarity with secure communications protocols and cross-domain security solutions. * Strong analytical, diagnostic, and problem-solving skills. * Excellent written and verbal communication abilities. * Ability to operate effectively in high-tempo, mission-critical environments. * Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS * Prior experience supporting Department of Energy or other government mission environments. * Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. * Experienced creating and conducting training on communications/networking equipment. * Experience supporting deployable IT/communications kits for field operations. * Experience utilizing radio communications systems. * Baseline understanding/experience with COMSEC. * Experienced with troubleshooting windows OS. * Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS * Employer Paid, High Quality Employee Medical, Dental & Vision Care * Low-Cost Family Health Care offered * 11 Federal Holidays and 3 weeks' vacation * 401k with Generous Employer Match * Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Albuquerque, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community. Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. Base Pay starting at $18.50/hr, depending on experience. Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation. Essential Duties and Responsibilities: * Adherence to the attendance and punctuality policies of Goodwill. * Exhibit excellent customer service skills as related to your position. * Monitor and respond quickly to incoming requests relate to IT issues. * Respond to requests for technical assistance over the phone, email or via a ticketing system. * Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. * Maintain user PCs, including upgrades and configuration as needed. * Resolve basic problems while referring more complex problems to intermediate and/or senior level. * Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved. * Ensure HIPAA compliance. * Maintain confidentially of all privileged information. * Perform other incidental and related duties as required and assigned. Requirements * Knowledge of Windows 11 Support experience. * Knowledge of Computer imaging software. * Experience working in an IT helpdesk environment. * Knowledge of and compliance with all safety policies and procedures. * Knowledge of a variety of software, technologies, and applications. * Skill in system troubleshooting and problem-solving. * Ability to exhibit excellent customer service skills. * Ability to read, write and understand English. * Ability to carry out instructions in verbal and written format. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. * Ability to travel when needed across several locations within New Mexico. * Must possess and maintain a valid New Mexico Driver's License Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * High school diploma or equivalent. * One year related work experience in help desk environment preferred. * One year Windows environment preferred. Salary Description $18.50/hr

What Your Job Will Be Like The CIO Portfolio Management office, is seeking a motivated Year-Round Undergraduate Intern to join our dynamic team. We are seeking a self-motivated and creative individual to assist in IT Project Management and Government Risk and Compliance activities. Primary job duties include acting as a junior project manager to successfully complete high priority projects in the Office of the CIO. The successful candidate must be team oriented with excellent communication and customer service skills, agility in adapting to change, and ability to engage and collaborate with high-performing, diverse teams. * Respond to time critical ad-hoc action items, utilize critical thinking skills to solve complex issues and have the ability to be agile and flexible * Design, develop, and facilitate planning and process improvements * Assist in keeping all Portfolio Modernization initiative(s) within scope, schedule and cost * Design interactive reports and visualizations. * Analyze business and technical processes to formulate technology solutions * Work with IT and business stakeholders to document functional and business requirements * Provide adhoc OCIO Portfolio Support * Participate in compliance reviews and audits: prepare evidence packages, coordinate interviews, and summarize findings to facilitate risk-based decisions. * Liaise between business units, IT teams, and external partners to clarify requirements, escalate issues, and ensure customer proficiency in Governance, Risk, and Compliance (GRC) activities. * Contribute to policy and procedure updates: research industry best practices, draft guidance documents, and support training materials. The selected applicant can be a remote worker located in any U.S. State or District of Columbia. Regular or periodic travel to your assigned work location may be required. Salary Range At Sandia, we value the important work done by our interns and its contribution to National Security. Because of this, our interns earn competitive pay rates. Our pay structure is based on earned credit hours, classification, and degree level. Your pay rate will be determined during the hire process and included in your offer package. You can view the Intern Pay Rate chart here. Qualifications We Require You bring the confidence and skills to be eligible for the job by meeting these minimum requirements: * Currently attending and enrolled full time in a related accredited undergraduate program * Minimum cumulative GPA of 3.0/4.0 * Ability to work up to 25 hours per week during the academic year, and up to 40 hours per week during the summer * Ability to secure and maintain a U.S. security clearance which requires U.S. citizenship Note: If you have not earned a HS diploma or equivalent, please apply to a high school intern position. Qualifications We Desire * Pursuing B.S. in Business Administration, Project Management * Ability to receive and complete team assignments. * Ability to partner with customers. * Ability to review and understand end-to-end work processes. * Ability to work closely with customers and suppliers to define expectations and mutual responsibilities. * Ability to work with Microsoft Office Suite. * Experience working directly with business stakeholders, clients, designers, developers, and engineers to spec appropriate software licensing requirements and manage enterprise licensing agreements * Works independently or in conjunction with other * Strong Sense of urgency to deliver on tasks/projects * Takes initiative and accountability when assigned a task * Self-starter and good time management skills * Detail orientated * Strong verbal and written communication * Possesses problem solving skills Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. About Our Team The CIO Strategies and Architecture department is responsible for facilitating and leading the strategic vision for Sandia's information environment and information technology (IT) assets and producing the 3 year IT Strategic Roadmap. We conduct performance monitoring of our IT Portfolio of Record by reviewing our milestone progress towards aligning our resources, systems and employees to strategic objectives and priorities. About Sandia Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: * Challenging work with amazing impact that contributes to security, peace, and freedom worldwide * Extraordinary co-workers * Some of the best tools, equipment, and research facilities in the world * Career advancement and enrichment opportunities * Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) * Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* * These benefits vary by job classification. Security Clearance Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Apply for Job * Careers * Sign In * New User

AMERIND is a federally chartered, tribally owned corporation, formed under Section 17 of the Indian Reorganization Act (25 U.S.C. § 5124) by its Members, the governmental units of federally recognized Tribal Nations that administer federally funded housing programs for American Indian and Alaska Native families. AMERIND has the operating authority to work with Tribal Governments, Enterprises, and Citizens for Property and Liability, Workers Compensation, Homeowners and Renters, Employee Benefits coverage, Fleet Auto coverage, and Critical Infrastructure development. Position Characteristics and Competencies: Strong focus on providing exceptional service to all company staff and stakeholders. Ability to troubleshoot, diagnose, and resolve technical issues in a timely manner. Excellent oral and written communication skills, capable of explaining complex technical issues in simple terms. Prioritizes tasks based on urgency and impact, ensuring timely responses and resolutions to maximize productivity and user satisfaction. Possesses a thorough understanding of hardware, software, and network systems, coupled with the ability to troubleshoot and resolve issues efficiently and accurately. Job Summary: Help Desk Support staff are the first point of contact for IT-related queries and issues. The IT Help Desk plays a key role in supporting the remote and traveling staff by ensuring they have reliable access to the network and services. Help Desk interactions with all departments facilitate smooth technological operations and directly impact employee productivity. Commitment to service excellence and operational integrity is achieved through effective communication and problem-solving. Job Responsibilities: Provides first-level contact and problem resolution for all users with hardware, software, and applications problems. Resolves user-reported problems using available tools and following procedures and policies for the handling of support cases. Collaborates with other IT team members, including Systems Engineers and Administrators, to ensure efficient operation of the company's desktop computing environment. Supports the deployment of new applications and devices. Documents incident resolutions and contributes to the IT knowledge base. Assists in user training to improve their understanding of company technology resources. Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations. Maintains strict confidentiality, quality, and professional standards. Performs other duties as assigned. This job description does not represent an inclusive list of all duties encompassed in this position. Supervision of Others: This position does not include supervisory responsibilities. Minimum Qualifications: High school diploma or equivalent AND help desk or technical support role experience required. Associate degree in Information Technology, Computer Science, or related field preferred. Two years of experience in a help desk or technical support role. Must possess a valid driver's license. Must be able to successfully pass a background investigation. No felony, theft, or fraud convictions. Additional Eligibility Requirements: New employees must complete the Associate in Insurance (AINS) designation within six months from the end of the 90-day evaluation period to be eligible for advancement and incentive compensation. For continued employment, employees must complete an elective course and six hours of professional development within 12 months after the end of the 90-day evaluation period. Knowledge /Skills /Abilities: Knowledge of Microsoft Windows Operating Systems: Proficient in installing, configuring, and troubleshooting various versions of Windows. Extensive experience with Microsoft 365 and SharePoint: Ability to support and troubleshoot issues in Microsoft 365 applications and SharePoint online. Ability to support users with issues related to Word, Excel, PowerPoint, Outlook, and other Office applications. Knowledge of Windows Defender P2 and Microsoft Intune desired. Understanding of Network Basics: Knowledge of TCP/IP, DNS, DHCP, cablings, and other fundamental networking concepts. Active Directory Management: Skills in managing user accounts, permissions, groups, and other Active Directory services. Remote Desktop Support: Proficient in using remote desktop tools to assist users and resolve issues without needing physical access to the device. Problem-Solving Skills: Strong analytical skills to diagnose and resolve technical problems. Customer Service: Excellent interpersonal skills to communicate effectively with users and provide a positive customer service experience. Security Awareness: Understanding of basic security principles, including antivirus software and patch management. Hardware Troubleshooting: Ability to diagnose and repair common hardware issues with desktops, laptops, and peripherals. Ability to maintain confidentiality. Working Conditions & Physical Demands: Primarily in-office; some business travel and remote support required. Must be able speak clearly. Must be able to sit and use a computer for extended periods - at least 6+ hours per day. Occasionally required to crawl, work while kneeling, and carry moderately heavy objects (50+ lbs.), such as computers and peripherals. Contribution to Corporate Mission: By ensuring robust and responsive IT support, the Help Desk Support Technician directly supports the productivity of all departments, aligning with the company's mission to provide secure and efficient operations. Hiring of AMERIND employees is subject to Section 7(b) of the Indian Self-Determination Act (25 U.S.C. §5307(b)), which requires that, to the greatest extent feasible, preference and opportunities for training and employment shall be given to Native Americans and Alaska Natives.

LOS LUNAS SCHOOLS TECHNOLOGY DEPARTMENT IT TECH INTERN Provides routine technical support in assistance with tasks performed by the LLS IT Department, such as tasks related to the Information Technology (IT) operations and network; including assisting with basic network infrastructure support, installation and configuration of computer and mobile device hardware and applications, routine maintenance and repair of computers and mobile devices, peripheral technology equipment, and software support. Essential Job Functions: Essential functions as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. An IT Intern will participate in and/or assist with the following - * Follows local, state and federal law and adheres to State Department of Education and Local School Board Policy. * Maintaining and troubleshooting routine software issues to support information technology based business and instructional applications, communications, and network functionality. * Supporting the maintenance of information technology infrastructure including computers, servers, network cables and switches; performs routine repairs to computers, mobile devices, and peripheral equipment. * Receiving, configuring, setting up computer images, delivering and installing new computers throughout District facilities. * Installing, upgrading, and troubleshooting a variety of application software on district computers and servers; training and/or orienting users to program features and usage. * Assisting with the accounting of and tracking of asset inventory, performing life cycle replacement of computers , mobile devices, and peripheral equipment, and disposal of technology assets. * Serving as a technical resource and maintaining current technical knowledge related to position duties, including but not limited to, computers, peripherals, software, and other related position responsibilities, including trends and technical developments by self-study, technical publications, attending training seminars, and networking with colleagues from other organizations. * Performing other work-related assignments as required. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge and Skills: * Knowledge of local, state and federal law, State Department of Education and Local School Board Policy. * Knowledge of the District's computer operations, basic networking operations, printing, and software applications. * Knowledge of basic troubleshooting procedures, backup and recovery procedures, and data security procedures. * Knowledge of industry-standard applications such as Microsoft Office Suite, Windows & Mac operating systems and applications, basic command languages, failure recognition and troubleshooting techniques. * Skill in interpreting and applying information from technical manuals, internet forums and knowledge bases, and publications. * Skill in communicating effectively both orally and in writing, information gathering and providing technical information to both technical and non-technical clients. * Skill in establishing and maintaining positive working relationships with clients, vendors, co-workers and supervisors. * Skill in the use of a variety of relevant tools, testing and diagnostic equipment. Required Education, Experience, Certifications and Licenses: Work experience directly related to the essential functions of the position may substitute for education at a rate of one (1) year of experience for each thirty (30) credit hours of education. Educational credit hours may not be substituted for experience. * High School Diploma or equivalent. Additional Special Qualifications * Must possess a valid New Mexico Driver's License. Environmental Factors and Conditions/Physical Requirements: * Work is performed primarily in internal environments with possible exposure to inclement weather, and varying temperatures. * Work requires regular and punctual attendance. * Medium physical capacity required. * Ability to lift up to 50 pounds occasionally; and up to 25 pounds frequently. Equipment and Tools Utilized: * Specialized equipment includes hand tools, testing and diagnostic equipment, and ladders * Computers, peripherals, software applications, and conventional office equipment. APPLICATION DEADLINE: Until filled

LOS LUNAS SCHOOLS TECHNOLOGY DEPARTMENT IT TECH INTERN Provides routine technical support in assistance with tasks performed by the LLS IT Department, such as tasks related to the Information Technology (IT) operations and network; including assisting with basic network infrastructure support, installation and configuration of computer and mobile device hardware and applications, routine maintenance and repair of computers and mobile devices, peripheral technology equipment, and software support. Essential Job Functions: Essential functions as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. An IT Intern will participate in and/or assist with the following - Follows local, state and federal law and adheres to State Department of Education and Local School Board Policy. Maintaining and troubleshooting routine software issues to support information technology based business and instructional applications, communications, and network functionality. Supporting the maintenance of information technology infrastructure including computers, servers, network cables and switches; performs routine repairs to computers, mobile devices, and peripheral equipment. Receiving, configuring, setting up computer images, delivering and installing new computers throughout District facilities. Installing, upgrading, and troubleshooting a variety of application software on district computers and servers; training and/or orienting users to program features and usage. Assisting with the accounting of and tracking of asset inventory, performing life cycle replacement of computers , mobile devices, and peripheral equipment, and disposal of technology assets. Serving as a technical resource and maintaining current technical knowledge related to position duties, including but not limited to, computers, peripherals, software, and other related position responsibilities, including trends and technical developments by self-study, technical publications, attending training seminars, and networking with colleagues from other organizations. Performing other work-related assignments as required. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge and Skills: Knowledge of local, state and federal law, State Department of Education and Local School Board Policy. Knowledge of the District's computer operations, basic networking operations, printing, and software applications. Knowledge of basic troubleshooting procedures, backup and recovery procedures, and data security procedures. Knowledge of industry-standard applications such as Microsoft Office Suite, Windows & Mac operating systems and applications, basic command languages, failure recognition and troubleshooting techniques. Skill in interpreting and applying information from technical manuals, internet forums and knowledge bases, and publications. Skill in communicating effectively both orally and in writing, information gathering and providing technical information to both technical and non-technical clients. Skill in establishing and maintaining positive working relationships with clients, vendors, co-workers and supervisors. Skill in the use of a variety of relevant tools, testing and diagnostic equipment. Required Education, Experience, Certifications and Licenses: Work experience directly related to the essential functions of the position may substitute for education at a rate of one (1) year of experience for each thirty (30) credit hours of education. Educational credit hours may not be substituted for experience. High School Diploma or equivalent. Additional Special Qualifications Must possess a valid New Mexico Driver's License. Environmental Factors and Conditions/Physical Requirements: Work is performed primarily in internal environments with possible exposure to inclement weather, and varying temperatures. Work requires regular and punctual attendance. Medium physical capacity required. Ability to lift up to 50 pounds occasionally; and up to 25 pounds frequently. Equipment and Tools Utilized: Specialized equipment includes hand tools, testing and diagnostic equipment, and ladders Computers, peripherals, software applications, and conventional office equipment. APPLICATION DEADLINE: Until filled

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Santa Fe, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

Full-time Description Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community. Benefits offered : Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. Base Pay starting at $18.50/hr, depending on experience. Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation. Essential Duties and Responsibilities: Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Monitor and respond quickly to incoming requests relate to IT issues. Respond to requests for technical assistance over the phone, email or via a ticketing system. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Maintain user PCs, including upgrades and configuration as needed. Resolve basic problems while referring more complex problems to intermediate and/or senior level. Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved. Ensure HIPAA compliance. Maintain confidentially of all privileged information. Perform other incidental and related duties as required and assigned. Requirements Knowledge of Windows 11 Support experience. Knowledge of Computer imaging software. Experience working in an IT helpdesk environment. Knowledge of and compliance with all safety policies and procedures. Knowledge of a variety of software, technologies, and applications. Skill in system troubleshooting and problem-solving. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Ability to travel when needed across several locations within New Mexico. Must possess and maintain a valid New Mexico Driver's License Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. High school diploma or equivalent. One year related work experience in help desk environment preferred. One year Windows environment preferred. Salary Description $18.50/hr

What Your Job Will Be Like: The CIO Portfolio Management office, is seeking a motivated Year-Round Undergraduate Intern to join our dynamic team. We are seeking a self-motivated and creative individual to assist in IT Project Management and Government Risk and Compliance activities. Primary job duties include acting as a junior project manager to successfully complete high priority projects in the Office of the CIO. The successful candidate must be team oriented with excellent communication and customer service skills, agility in adapting to change, and ability to engage and collaborate with high-performing, diverse teams. + Respond to time critical ad-hoc action items, utilize critical thinking skills to solve complex issues and have the ability to be agile and flexible + Design, develop, and facilitate planning and process improvements + Assist in keeping all Portfolio Modernization initiative(s) within scope, schedule and cost + Design interactive reports and visualizations. + Analyze business and technical processes to formulate technology solutions + Work with IT and business stakeholders to document functional and business requirements + Provide adhoc OCIO Portfolio Support + Participate in compliance reviews and audits: prepare evidence packages, coordinate interviews, and summarize findings to facilitate risk-based decisions. + Liaise between business units, IT teams, and external partners to clarify requirements, escalate issues, and ensure customer proficiency in Governance, Risk, and Compliance (GRC) activities. + Contribute to policy and procedure updates: research industry best practices, draft guidance documents, and support training materials. The selected applicant can be a remote worker located in any U.S. State or Distr ict of Columbia. Regular or periodic travel to your assigned work location may be required. Salary Range: At Sandia, we value the important work done by our interns and its contribution to National Security. Because of this, our interns earn competitive pay rates. Our pay structure is based on earned credit hours, classification, and degree level. Your pay rate will be determined during the hire process and included in your offer package. You can view the Intern Pay Rate chart here (********************************************************************************* . Qualifications We Require: You bring the confidence and skills to be eligible for the job by meeting these minimum requirements: + Currently attending and enrolled full time in a related accredited undergraduate program + Minimum cumulative GPA of 3.0/4.0 + Ability to work up to 25 hours per week during the academic year, and up to 40 hours per week during the summer + Ability to secure and maintain a U.S. security clearance which requires U.S. citizenship Note: If you have not earned a HS diploma or equivalent, please apply to a high school intern position. Qualifications We Desire: + Pursuing B.S. in Business Administration, Project Management + Ability to receive and complete team assignments. + Ability to partner with customers. + Ability to review and understand end-to-end work processes. + Ability to work closely with customers and suppliers to define expectations and mutual responsibilities. + Ability to work with Microsoft Office Suite. + Experience working directly with business stakeholders, clients, designers, developers, and engineers to spec appropriate software licensing requirements and manage enterprise licensing agreements + Works independently or in conjunction with other + Strong Sense of urgency to deliver on tasks/projects + Takes initiative and accountability when assigned a task + Self-starter and good time management skills + Detail orientated + Strong verbal and written communication + Possesses problem solving skills Posting Duration: This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. About Our Team: The CIO Strategies and Architecture department is responsible for facilitating and leading the strategic vision for Sandia's information environment and information technology (IT) assets and producing the 3 year IT Strategic Roadmap. We conduct performance monitoring of our IT Portfolio of Record by reviewing our milestone progress towards aligning our resources, systems and employees to strategic objectives and priorities. About Sandia: Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: + Challenging work with amazing impact that contributes to security, peace, and freedom worldwide + Extraordinary co-workers + Some of the best tools, equipment, and research facilities in the world + Career advancement and enrichment opportunities + Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) + Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* *These benefits vary by job classification. Security Clearance: Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs: If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Job ID: 696508 Job Family: 91 Regular/Temporary Position: T Full/Part-Time Status: P