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Technical Support Specialist Tier III
Amen Clinics, Inc., a Medical Corporation 4.1
Information systems technician job in Costa Mesa, CA
The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts.
The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment.
Essential Duties & Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications.
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy.
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting.
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems.
Support and administer the organization's VoIP/telephony/telehealth systems.
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints.
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools.
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff.
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness.
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability.
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts.
Qualifications & Requirements
Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered).
Certifications:
CompTIA Network+ or CCNA strongly preferred.
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies.
Additional certifications (e.g., Azure, VMware, security-focused) are a plus.
Experience:
Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level.
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications.
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable.
Skills:
Excellent troubleshooting, documentation, and communication skills.
Ability to handle multiple priorities and escalate issues appropriately.
$45k-56k yearly est. Auto-Apply 60d+ ago
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Speech Language Pathology Technology Support Specialist, College of Education, Health and Human Services
California State University System 4.2
Information systems technician job in San Marcos, CA
Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners.
Position Summary
Speech Language Pathology Technology Support Specialist (Technology Support Specialist I)
This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, and Work Schedule
Anticipated Hiring Salary Amount: $4,595 per month
CSU Classification Salary Range: $4,595 - 6,694 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
This position is required to work in person on campus.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************.
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at ***********************************************
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Advertised: Nov 20 2025 Pacific Standard Time
Applications close:
$4.6k-6.7k monthly Easy Apply 35d ago
Technical Support Specialist
CSA Global LLC 4.3
Information systems technician job in San Diego, CA
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent on contract award.
How Role will make an impact:
Technical Proficiency:
* Computer networking concepts, protocols, and security methodologies
* System performance and availability monitoring
* Network access, identity, and access management (e.g., Public Key Infrastructure)
* Remote access technologies
* Systems administration concepts
* Common network tools (e.g., ping, traceroute, nslookup)
* Electronic device functionality (computers, network components, peripherals)
* Operating System command line execution (e.g., ipconfig, netstat)
* Cloud computing service and deployment models (SaaS, IaaS, PaaS)
* Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
* Cybersecurity principles, threats, and vulnerabilities
* National and international cybersecurity laws, regulations, and ethics
* Organizational IT user security policies (e.g., account management, access control)
* Data security standards (PII, PCI, PHI)
* Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
* Risk management processes (assessment and mitigation)
* Incident data analysis and trend identification
* Service desk best practices
* Customer service and communication skills
* Technical training development and delivery
* Incident tracking and solution database management
* Trouble ticketing system utilization (incident, problem, event documentation)
* Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
* Clearance: Must possess and maintain an active Secret Clearance
* Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
* IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What sets you apart:
* IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
$41k-74k yearly est. 25d ago
Information Technology
Vp 3.9
Information systems technician job in San Diego, CA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$62k-109k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Antech Diagnostics 3.7
Information systems technician job in Carlsbad, CA
We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
The Target Pay Range for this position is $21.50 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
Job Purpose/Overview
The Technical Support Specialist is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound's veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser functionality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills.
Essential Duties and Responsibilities
Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques
Able to document steps to reproduce accurately
Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals
Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
Uses CRM to document and track progress on customer issues
Accurately documents troubleshooting steps, during the call, in customer tickets using CRM
Thorough and detailed case management skills- clear, concise note taking
Manages multiple customer tickets without sacrificing accuracy or quality of service
Operating system and application installation/configuration- high level understanding of product functionality
Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders
Thorough and detailed issue tracking in customer relationship management software
Strong call control technique without sacrificing customer service
Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services
Excellent communication skills and ability to successfully control upset customers
Work closely with other departments when problem solving
Highly customer focused with a strong desire to deliver an excellent support experience during every interaction
Team player that will add value through very high quality and dedication to support team
Other duties as assigned.
Education and Experience
A bachelor's or associate's degree in a technical field preferred or equivalent experience
Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience)
2 years troubleshooting software and hardware
Knowledge, Skills and Abilities
Strong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT)
General knowledge of Microsoft Windows 7, Windows 8 and Windows 10
General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM.
Previous experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW)
Previous experience in medical imaging is a plus; either film or digital radiography
Excellent written and oral communication skills
Must be extremely detail oriented, organized, and professional
Typing skills: 40+ WPM
Working Conditions
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Benefits
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
Benefits eligiblity is based on employment status.
Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
Commitment to Equal Employer Opportunities
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
$21.5 hourly Auto-Apply 2d ago
Information Technology
Veterans Prime, Inc.
Information systems technician job in Oceanside, CA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$50k-93k yearly est. Auto-Apply 60d+ ago
Help Desk IT Technician II
Military, Veterans and Diverse Job Seekers
Information systems technician job in San Diego, CA
The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop issues with that user.
Specific Job Duties Include:
Answer incoming Help Desk calls and emails
Create tickets and collect basic client information such as:
Company information
User
Issue
Whos effected
Perform basic Help Desk troubleshooting
Password resets
Add/Remove O365 licenses
Fix broken mapped network drives
Add/remove PC user (Local/Domain)
Install updates
Add printers (Local and Networked)
Install client-side software
Troubleshoot client-side network connections
Setup email on mobile devices
Act as HelpDesk Tier 1 escalation
Perform Intermediate HD Troubleshooting (Expected resolution time of 30min or less)
Restore files
Review application issues
Identify and address network outages
Troubleshoot group policies
Troubleshooting site-to-site and point-to-site VPN issues
Address network connectivity issues
Review server space issues
Requirements:
1-3 years of experience in Help Desk or IT support position
High School diploma or GED equivalent
Strong networking knowledge
Ability to problem solve and troubleshoot
Familiar with Windows Server
Excellent verbal and written communication skills
Detail-oriented and organized
Ability to multitask and excellent time management skills
Work as a proactive team member in an office setting
Fast-paced learner with 1-2 week training period
Working knowledge of Microsoft O365 email and office
Working knowledge of Microsoft Windows
$50k-92k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information systems technician job in San Diego, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-50k yearly est. 16d ago
2026 Internship ITS (Information Technology Solutions)
Solar Turbines Incorporated 4.4
Information systems technician job in San Diego, CA
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Internship Program - ITS (Information Technology Solutions)
This position is part of our Information Technology Solutions (ITS) Internship Program. The ITS Internship Program provides the foundation for the future success of Solar Turbines technology professionals and the future success of the organization. The purpose of the program is to start the development and training of the next generation of well-rounded and highly competent technology professionals through fun and challenging achievable projects.
Program Goals:
Begin building technical foundation
Provide challenging assignments
Develop enterprise perspective
Begin network building
Transition to job offers after schooling is complete
Build pride and engagement
Program assignments vary for each individual and are decided upon between management and the employee based on the needs of the business. Work assignments can range from assisting in quality assurance, software development, customer support, project management, system administration.
Each program consists of yearly rotations in departments such as:
Engineering, Sales, Service & HR IT
Enterprise Applications
Client Support Services
Cybersecurity
Solar Analytics
Infrastructure Services
Manufacturing IT
Interfacing with critical support and business roles to develop an understanding of our technology life cycle and how IT supports the business.
Once the internship is nearing the end, management will celebrate the accomplishments of the internship team members and provide feedback on their time as interns.
Minimum qualifications:
Currently enrolled in a Bachelor's or Master's program at an accredited school
Current overall GPA of at least 2.8 on a 4.0 scale.
0-3 years of related experience.
Previous internship and/or relevant project experience in a technology related field.
Must be able and willing to relocate to San Diego, CA for the duration of the internship
Preferred Qualifications:
Ability to work in a fast-paced cross-functional team environment.
High energy level and sense of urgency.
Strong verbal and written communication skills.
Good business / technical judgment.
Ability to handle multiple priorities for a variety of tasks.
Compensation:
The hourly compensation for this role is $22.50-$39.00. Actual compensation will be determined by graduation year and degree type.
#2026ETPosting
This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ****************************
Posting Dates:
January 8, 2026 - April 30, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
$22.5-39 hourly Auto-Apply 16d ago
Technology Support SR Specialist - Test Analyst II
Jpmorgan Chase 4.8
Information systems technician job in Irvine, CA
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases.
**Job responsibilities**
+ Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions
+ Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout
+ Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
+ Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
+ Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
+ Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
**Required qualifications, capabilities, and skills**
+ Formal training or certification on software engineering and testing concepts
+ 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
+ Experience with live chat, incident/service request management, and runbooks for system issue resolution
+ Baseline knowledge of operational management and excellence
+ Proven ability to balance tasks while documenting outcomes
**Preferred qualifications, capabilities, and skills**
+ Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools
+ Practical knowledge of programming in C#
+ Exposure to AWS cloud technologies
+ Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
+ Ability to document issues, procedures, and root cause analysis
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Irvine,CA $36.00 - $55.00 / hour
$36-55 hourly 60d+ ago
Jr. System Administrator
Rock West Composites
Information systems technician job in San Diego, CA
Rock West Composites, Inc. has an exciting opportunity for a Junior Systems Administrator to join our IT team.
Rock West Composites, Inc. is an engineering and manufacturing company dedicated to providing innovative solutions for commercial and government customers. We provide cradle-to-grave services for primary and secondary composite structures. This position is located in our San Diego, CA office and reports to the Gary Santana, IT Manager.
Position Summary:
We are seeking a Junior System Administrator to join our IT team and provide essential support in maintaining and improving our technology infrastructure. This entry-level role is ideal for candidates who are self-motivated and detail-oriented with natural computer savvy and a desire to learn and grow with us. The ideal candidate should have a strong interest in systems administration, networking, and IT support who are eager to grow their technical skills in a collaborative environment between cross-functional teams.
Essential Functions:
Assist in the installation, configuration, and maintenance of servers, workstations, and network devices.
Monitor system performance and troubleshoot issues related to hardware, software, and network connectivity.
Provide technical support to end-users via helpdesk tickets, email, and in-person.
Assist in the management and support of MDM solution.
Assist with creating and maintaining documentation of system configurations, procedures, and troubleshooting steps.
Support user account management including Active Directory, email, and access permissions.
Collaborate with senior IT staff on infrastructure projects and upgrades.
Provide support to Help Desk technicians.
Ensure compliance with IT policies and security standards.
Occasional travel to out-of-state location.
Ability to lift 50 lbs. as needed.
Ability to work evenings and weekends as needed.
Organized, self-motivated, strong attention to detail, and high level of accuracy.
Exhibit and promote an attitude that leads to an engaged and energized workforce.
Manage project timelines and deliverables independently with minimal oversight.
Adapt quickly to changing priorities and requirements while maintaining solution quality.
Be a team player: hungry, humble, and people smart.
Ability to navigate different functional groups and priority conflicts.
Comply with Rock West Composites' company policies, procedures, and code of business conduct.
Non-Essential Functions:
Other duties as assigned.
Required Education and Experience:
2+ years of experience in IT support or system administration preferred.
Basic understanding of Windows operating systems.
Experience with Office 365 is a must.
Experience with Entra ID, SharePoint, and PowerAutomate a plus but not required.
Familiarity with networking concepts.
Experience with Active Directory, Office 365, and virtualization technologies.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
US. Person under 22 CFR 120 (due to ITAR Restrictions)
Other Requirements
Strong work ethic and self-motivation
Technical Knowledge: Scope, cost, schedule, and risk identification
Strategic Management: Understand planning, prioritization, and the best management method for each project. Understanding corporate goals and how the project ties into the business
Leadership and Soft Skills: Motivate and guide a team to move in the right direction
Basic knowledge of computer applications such as Microsoft Word, Excel, and PowerPoint
Must be a US Person (Resident Alien or US Citizen).
Must be able to pass a background check and drug screening.
Perks and Benefits:
100% Employer Paid Medical and Dental
Annual Bonus
401K - 5% match
Employee Stocks Option Program
9/80 work schedule
8- paid Holidays
PTO: Max. 4-weeks after 5 years of employment
$2,500 tuition reimbursement
Compensation:
The pay range for this position falls within $75,000-$85,000. The final compensation will be determined based on experience, skillset, and other factors permitted by law.
Why should you want to work with us? Rock West Composites cares about our employees! Not only do we offer great benefits to our full-time employees (Medical & Dental 100% employer paid, Vision, Paid Time Off and 401K match), we offer a fun and friendly working environment!
Rock West Composites is an Equal Opportunity Employer. It is the policy of the company to provide equal opportunity for all employees and applicants for employment without regard to race, color, religion, religious creed, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. EEO is the law. We also prohibit compensation discrimination under all applicable laws. Certain positions require meeting the U.S. Person definition in 22 CFR 120.62.
ITAR Requirement:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder) as defined by 8 U.S.C. 1101(a)(20), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. Rock West Composites will not offer immigration sponsorship for this position. Rock West Composites will not seek an export authorization for this role. Rock West Composites maintains a Drug and Alcohol-Free Workplace. Depending on state law and the nature of the position, candidates who receive a conditional offer of employment may be required to complete a drug screening. Rock West Composites may also conduct drug and alcohol testing based on reasonable suspicion, post-incident, or for safety-sensitive positions as permitted by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ************.
$75k-85k yearly 9d ago
2026 Internship ITS (Information Technology Solutions)
Caterpillar 4.3
Information systems technician job in San Diego, CA
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Internship Program - ITS (Information Technology Solutions)
This position is part of our Information Technology Solutions (ITS) Internship Program. The ITS Internship Program provides the foundation for the future success of Solar Turbines technology professionals and the future success of the organization. The purpose of the program is to start the development and training of the next generation of well-rounded and highly competent technology professionals through fun and challenging achievable projects.
Program Goals:
Begin building technical foundation
Provide challenging assignments
Develop enterprise perspective
Begin network building
Transition to job offers after schooling is complete
Build pride and engagement
Program assignments vary for each individual and are decided upon between management and the employee based on the needs of the business. Work assignments can range from assisting in quality assurance, software development, customer support, project management, system administration.
Each program consists of yearly rotations in departments such as:
Engineering, Sales, Service & HR IT
Enterprise Applications
Client Support Services
Cybersecurity
Solar Analytics
Infrastructure Services
Manufacturing IT
Interfacing with critical support and business roles to develop an understanding of our technology life cycle and how IT supports the business.
Once the internship is nearing the end, management will celebrate the accomplishments of the internship team members and provide feedback on their time as interns.
Minimum qualifications:
Currently enrolled in a Bachelor's or Master's program at an accredited school
Current overall GPA of at least 2.8 on a 4.0 scale.
0-3 years of related experience.
Previous internship and/or relevant project experience in a technology related field.
Must be able and willing to relocate to San Diego, CA for the duration of the internship
Preferred Qualifications:
Ability to work in a fast-paced cross-functional team environment.
High energy level and sense of urgency.
Strong verbal and written communication skills.
Good business / technical judgment.
Ability to handle multiple priorities for a variety of tasks.
Compensation:
The hourly compensation for this role is $22.50-$39.00. Actual compensation will be determined by graduation year and degree type.
#2026ETPosting
This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ****************************
Posting Dates:
January 8, 2026 - April 30, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
$22.5-39 hourly Auto-Apply 60d+ ago
Senior AV Production Support Technician-Burbank, CA
One Diversified, LLC
Information systems technician job in Irvine, CA
How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage).
This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
What You'll Do:
The job responsibilities of the Audio-Visual Support Services Technician include the following:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Quarterly preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies.
Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
$52k-91k yearly est. 10d ago
Technical Support Specialist Tier III
Amen Clinics, Inc., A Medical Corporation 4.1
Information systems technician job in Costa Mesa, CA
The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts.
The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment.
Essential Duties & Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications.
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy.
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting.
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems.
Support and administer the organization's VoIP/telephony/telehealth systems.
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints.
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools.
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff.
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness.
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability.
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts.
Qualifications & Requirements
Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered).
Certifications:
CompTIA Network+ or CCNA strongly preferred.
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies.
Additional certifications (e.g., Azure, VMware, security-focused) are a plus.
Experience:
Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level.
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications.
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable.
Skills:
Excellent troubleshooting, documentation, and communication skills.
Ability to handle multiple priorities and escalate issues appropriately.
$45k-56k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
CSA Global 4.3
Information systems technician job in San Diego, CA
Full-time Description
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent on contract award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What sets you apart:
IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
$41k-74k yearly est. 25d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information systems technician job in Irvine, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-50k yearly est. 16d ago
Technology Support SR Specialist - Test Analyst II
Jpmorganchase 4.8
Information systems technician job in Irvine, CA
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.
As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases.
Job responsibilities
Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions
Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout
Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Required qualifications, capabilities, and skills
Formal training or certification on software engineering and testing concepts
6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
Experience with live chat, incident/service request management, and runbooks for system issue resolution
Baseline knowledge of operational management and excellence
Proven ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills
Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools
Practical knowledge of programming in C#
Exposure to AWS cloud technologies
Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Ability to document issues, procedures, and root cause analysis
$80k-111k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist Tier III
Amen Clinics, Inc., A Medical Corporation 4.1
Information systems technician job in Costa Mesa, CA
Job Description
The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts.
The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment.
Essential Duties & Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications.
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy.
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting.
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems.
Support and administer the organization's VoIP/telephony/telehealth systems.
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints.
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools.
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff.
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness.
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability.
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts.
Qualifications & Requirements
Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered).
Certifications:
CompTIA Network+ or CCNA strongly preferred.
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies.
Additional certifications (e.g., Azure, VMware, security-focused) are a plus.
Experience:
Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level.
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications.
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable.
Skills:
Excellent troubleshooting, documentation, and communication skills.
Ability to handle multiple priorities and escalate issues appropriately.
$45k-56k yearly est. 25d ago
Technical Support Specialist
CSA Global LLC 4.3
Information systems technician job in San Diego, CA
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent on contract award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements:
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What sets you apart:
IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
$41k-74k yearly est. 24d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Information systems technician job in San Diego, CA
About Aviation Electronics, Electrical, and Computer SystemsTechnicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$55k-79k yearly est. 16d ago
Learn more about information systems technician jobs
How much does an information systems technician earn in Carlsbad, CA?
The average information systems technician in Carlsbad, CA earns between $34,000 and $95,000 annually. This compares to the national average information systems technician range of $28,000 to $74,000.
Average information systems technician salary in Carlsbad, CA
$57,000
What are the biggest employers of Information Systems Technicians in Carlsbad, CA?
The biggest employers of Information Systems Technicians in Carlsbad, CA are: