Information systems technician jobs in Centreville, VA - 4,402 jobs

A fast-growing, enterprise organization with a complex, multi-location workforce is seeking a hands-on Workday HRIS professional to support and optimize its full HCM environment. This is a highly visible individual-contributor role responsible for the day-to-day stability, configuration, and evolution of Workday across the business. This position sits at the center of HR operations, payroll, benefits, and reporting, and partners closely with HR leadership and technical teams to ensure Workday runs accurately, securely, and efficiently. What You'll Do Own the ongoing configuration and maintenance of Workday HCM across all major modules, including time, absence, benefits, payroll, compensation, and recruiting Maintain and troubleshoot business process frameworks, condition rules, security roles, and data flows Monitor and resolve issues across Workday integrations and vendor feeds Support release cycles, including regression testing, UAT, and post-deployment validation Ensure data integrity, compliance, and audit readiness across the HR system Build and maintain Workday reports, dashboards, and analytics for HR and leadership Serve as the first point of escalation for system issues, enhancements, and end-user questions Partner with stakeholders to improve workflows, automate manual processes, and enhance the user experience What We're Looking For 5+ years of HRIS experience in an enterprise environment Hands-on Workday experience with configuration responsibility Exposure to multiple Workday HCM modules (time, absence, benefits, payroll, compensation, recruiting) Strong understanding of business process frameworks, security, reporting, and data governance Experience supporting system upgrades, testing cycles, and production troubleshooting Comfort working with integrations, file feeds, and third-party vendors Strong analytical and communication skills with the ability to work across technical and HR teams Why This Role Stands Out Broad Workday ownership rather than narrow module support Stable, well-resourced enterprise environment High-impact role supporting critical HR, payroll, and benefits operations Long-term growth path for a senior HRIS professional who wants depth and influence

A mid-sized patent law firm located in Washington, DC, is seeking candidates with prior experience in patent prosecution and a relevant degree. The ideal applicant will have a USPTO Reg. No. and competencies in software technologies like cloud and AI. This firm, specialized in IP placements, offers a unique understanding of technical needs and candidates' career aspirations, ensuring a supportive recruitment experience. Candidates are encouraged to apply confidentially for this exciting opportunity in patent law. #J-18808-Ljbffr

The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices. Receive shipments, Scan all assets into the Asset management Tool. Store in appropriate designated locations. Move/Retrieve assets marked for disposal. Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed. Deliver received devices to end users/groups. Participate in Imaging End points and PC Replacement activities. All other related duties as assigned. Daily Operations Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s Issue and/or Deliver Assets to customer Degauss Operations Assist with receiving Assets to be Surplussed Scan Assets into ITAM Tool Remove Storage Devices from Asset and Label appropriately Degauss Storage device as required per SOP PC Replacement Operations: Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required. Reporting: Provide reports as needed

Ignite is an ISO 9001:2015 and CMMI Services Level 3 and Development Level 2 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. The Help Desk Technician provides Tier I and Tier II technical support to end users in support of mission-critical government systems. This role is responsible for responding to user incidents and service requests, troubleshooting hardware and software issues, and documenting resolutions within the service management system. The Help Desk Technician ensures timely, professional customer support while adhering to established procedures, service level agreements (SLAs), and security requirements in a cleared environment. This position is contingent upon contract award. Job Requirements Key Responsibilities: * Provide Tier I and Tier II technical support for end users, resolving incidents related to hardware, software, and system access. * Receive, log, track, and manage service tickets in accordance with established ITSM processes and SLAs. * Diagnose and troubleshoot technical issues, escalating unresolved or complex problems to higher-tier support as appropriate. * Communicate clearly and professionally with users regarding issue status, resolution steps, and follow-up actions. * Document incident resolutions, troubleshooting steps, and knowledge articles to support continuous improvement. * Support account management activities, including password resets, access requests, and basic system configuration. * Ensure compliance with security policies, procedures, and operational standards when handling user requests. Minimum Education and Qualifications - Journeyman Level: * Education: * Bachelor's degree in Information Technology, Computer Science, or a related field * Required Experience: * Minimum of 5+ years of experience providing customer support, technical troubleshooting, and service ticket management. * Experience supporting users in an IT service desk or help desk environment. * Strong customer service, communication, and documentation skills. * Preferred Experience: * CompTIA A+ * CompTIA Network+ * ITIL Foundation or equivalent certification We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

Job Description About Our Organization DASA DE&C manages the Army's Security Assistance and Armaments Cooperation programs that engage allies and partners across the full spectrum of Army acquisition to achieve force dominance. We lead the U.S. Army Security Assistance Enterprise (ASAE), providing leadership, resource management and policy oversight. We build the capabilities of allies and partners, strengthen relationships with our foreign partners, and strengthen the U.S. industrial base. Position Overview As an Associate IT Support Specialist, you will be a key member of the Information Management Office (IMO), providing direct, hands-on technical support for all DASA DE&C personnel. This role is focused on resolving user-facing technical issues and assisting with the daily administration of IT hardware, software, and network access under the guidance of senior staff. You will be a primary point of contact for troubleshooting user issues and will learn to interface with enterprise-level service providers like DISA and the Joint Service Provider (JSP). This is a non-inherently governmental function performed under the direction of government leadership, where you will apply and grow your understanding of Department of War and Department of the Army IMO procedures. Core Duties and Responsibilities Desktop and User Support: Provide Tier 1 technical support for workstations, printers, and peripherals. Troubleshoot and resolve common hardware, software, and network connectivity issues on both NIPRNet and SIPRNet environments. Account and Access Management Support: Assist in preparing System Authorization Access Requests (SAARs) for government review and approval. Help with the creation, modification, and termination of user accounts for networks and mobile devices as directed. Wireless Systems Support: Assist in the management of government-furnished wireless systems and accounts. This includes supporting the issuance and recovery of mobile devices (e.g., cell phones, tablets), helping with account setup and configuration, and providing basic user support for connectivity issues. Hardware Lifecycle Support: Assist with the full lifecycle of IT assets. Help receive, image, and issue new computers and mobile devices; maintain accurate inventory records under supervision; and prepare outdated equipment for disposal. Conference and VTC Support: Assist in the setup, operation, and troubleshooting of audio-visual (AV) equipment for meetings and conferences. Provide technical support for unclassified and secure video teleconferences (VTC/SVTC). Network and Security Coordination: Support the technical liaison between DASA DE&C users and enterprise service providers (e.g., JSP, DISA, NEC). Assist in tracking and reporting workstation compliance with security directives. Essential Requirements Security Clearance: Must possess and maintain a current Secret security clearance. Education: Bachelor's degree in Information Technology, Cybersecurity, or a related field is required. Experience: A minimum of three to five (3-5) years of professional, hands-on experience in an IT help desk or desktop support role. Exposure to a DoW or U.S. Government environment and its IT procedures is highly desirable. Skills: Proficiency in troubleshooting Microsoft Windows operating systems and the Microsoft Office suite. Familiarity with Active Directory for user account management. Ability to follow procedures to troubleshoot hardware, software, and peripherals in both NIPRNet and SIPRNet environments. Working knowledge of network access request procedures (SAARs). Excellent communication and customer service skills. Preferred Certifications Required: CompTIA Security+ CE or another DoW 8570/8140 IAT Level II baseline certification is required to start or must be obtained within 6 months of hire. Highly Preferred: CompTIA A+, CompTIA Network+. Preferred: Relevant Microsoft certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate). Work Environment Location: This position is located in Arlington, VA. Schedule: This is a full-time, on-site position supporting daily operational rhythms. Remote work for this position is not authorized. Travel: May be required up to 10% of the time to CONUS locations for temporary duty (TDY). Collaboration: This role requires constant, direct collaboration with users across the organization, government leadership, and external IT service providers.

Requirements B.A. or B.S. in physical science, engineering or equivalent experience in a technical field At least five years post-degree work experience is preferred Proficiency working with basic hand tools and instrumentation Experience with principals of instrument calibration Hardworking, self-motivated, reliable, detail-oriented, and organized Excellent troubleshooting and problem-solving skills Ability to work independently and as part of a team Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed) Computer proficiency (Microsoft Office) WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE! Competitive Industry Pay 100% Employer-Paid Medical Insurance Premium HSA with Employer Contributions Dental and Vision Coverage Options Paid Holidays Paid Vacation and Sick leave Company Funded 401(k) and Profit Sharing Plans Employee Stock Ownership Plan (ESOP) Life and Disability Insurance Paid Parental Leave Discretionary Bonus Eligibility The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000. The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. Pay Transparency Nondiscrimination Provision Equal Opportunity Employer including Disability and Veterans Applicant Privacy Notice Learn more about our company in our latest video, We are Toyon. The application window for this posting will remain open until the position is filled. Ref #2612-G

https://www.linkedin.com/jobs/view/**********/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&ref Id=JayItgDmuUKunPttf%2Bxxug%3D%3D&tracking Id=bSWXB3Sn3vtT29Z2V688Ig%3D%3D About the job Washington, District of Columbia Job Description Responsibilities: Foster and exemplify customer-first service. Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed. Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate. Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk. Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods. Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters. Assist with occasional one-on-one user training. Initiate, complete, and follow-through with all assigned and self-generated tickets. Maintain IT Asset Management database to ensure it is kept current and accurate. Build firm standard PCs and laptops per firm guidelines. Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines. Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received. Serve as a vendor contact for all printer problems. Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program. Provide setup and support of remote access and two-factor authentication software (MFA). Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention. Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group. Provide assistance with audio visual/teleconferencing setups, including: Laptop/projector connections. TVs including Plasma, LCD, or LED Support and maintain over 20 conference rooms including a conference center with 100 plus capacity. Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom. Install and beta test new technology, and, assist with telecom-related issues as necessary. Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices. Install and test new hardware and software technology. Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers. Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled. Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers. In rotation with other local IT staff, serve as 24/7 on-call emergency technician. Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user. Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms. Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period. Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director. Qualifications: Customer service is paramount in this role. The candidate should have a desire to provide excellent customer service. Several years of law office support experience is desired. Experience should be specific to providing technical support to the firm's users. A working knowledge of legal applications including document management systems is also highly desired. Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required. Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus. Additional understanding of printers, remote access tools and mobile devices are required. A basic understanding of network engineering and IP-based telecommunications is required. This position involves overtime and/or shifts on weekends or corporate holidays when necessary. Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices. Excellent organizational skills, customer service, and desk side support skills are required. The successful candidate must be self-motivated and possess a high attention to detail. Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills. This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels. Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers. This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at *********************************.

\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Support Technician - ECOSphere** for a Full-Time position. **Job Summary:** + Position OverviewProvides Tier 1 support for end users in a distributed PC/network environment. Supports hardware/software, connectivity, remote access, and basic application access issues; logs, tracks, resolves, and escalates incidents per service levels. **Key Responsibilities** - Respond to user support requests via phone, email, and direct customer contacts; provide courteous, solutions-oriented support.- Enter, manage, and document incidents in a ticketing system; ensure accurate categorization, notes, and closure confirmations.- Install and test PCs, printers, and peripherals; configure OS; load COTS and application software; perform upgrades and maintenance.- Troubleshoot hardware/software issues and coordinate repairs; perform diagnostics and restore normal operations.- Support Active Directory functions including password resets; support VPN, remote desktop/Bomgar, and network connectivity troubleshooting using command-line and standard tools.- Support MDM for mobile devices (iOS) and endpoint configuration as required.- Perform imaging tasks (including PXE boot imaging) and assist with system deployments and refresh cycles.- Perform manual antivirus scans after malicious incident notifications and follow documented response procedures.- Maintain relevant documentation and contribute to knowledge base articles to reduce repeat incidents.- Receive equipment deliveries, maintain inventory/records, assist with imaging systems, and prepare/track equipment shipments to customers.- Escalate unresolved issues to appropriate system engineers/administrators and communicate status to users per SLA. **Required Qualifications / Certification** - CompTIA A+ certification (or equivalent).- Proficiency resolving Tier 1 support issues via phone, email, remote desktop, and on-site support as required.- Working knowledge of Windows 10/11, Office 365, Adobe Acrobat DC; familiarity with Apple devices supported.- Experience with ticketing systems and customer service in IT support environments.Preferred Qualifications- Knowledge of cloud computing concepts (plus).- Experience supporting identity/access workflows and multi-application account provisioning (nice to have).. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile** : We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (************************** NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system. We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams. Responsibilities: * Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services. * Uses automated information systems to analyze routine situations. * Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action. * Resolves problems or contacts more senior technical support as necessary. * Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available. * Conducts technical research for source of information required in support of request for information related to ongoing programs. * Instructs users in the use of systems specific to the government contract. * Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem. * Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels). Job Requirements Qualifications: * High School Diploma w/ 4-5 years of experience minimum * Experience with ServiceNow is preferred but not required * An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance * Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required * Strong written and verbal communications skills and the ability to interact with people at all levels are required * A professional attitude regarding attention to detail and customer service and excellent organizational skills are required. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment, Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ************************************************* Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Ashburn, VA 20147 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software. This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions. Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction. The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users. Duties and Responsibilities Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence. Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs. Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors. Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration. Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges. Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units. Assist with projects such as hardware or software upgrades, office moves, and special events. Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors. Maintain accurate records of user requests and incidents in the IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: Bachelor's degree or equivalent work experience A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow Experience supporting Windows-based computers, including Microsoft Windows 10/11 Experience supporting iOS, Android and MDM solutions Experience working with vendors on support cases Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications PowerAutomate/PowerShell/Python scripting Experience with RPA tools, Microsoft Graph and Microsoft PowerApps Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

Ábaco Strategy is a certified Virginia Minority-Owned and Woman-Owned for-profit business, based out of Leesburg, Virginia's HUBZone. We specialize in Process Improvement, IT Service Management, CMMI, PMBOK , Program/Project Management, IT Governance, Risk Management and Compliance (GRC). We partner with our commercial and government customers to assess their organizational capabilities and help them improve the process, quality and performance of their organizations. Ábaco's experienced personnel is certified in ITIL v3, ISO 9001, ISO 20000-1, ISO/IEC 27001, CMMI v1.3 and other relevant continual improvement models. Our consultants have proven experience implementing continuous improvement frameworks that enhance organizational maturity and process capabilities. Job Description General Information Location: Fort Belvoir Industry: Information Technology Required degree: 4 year degree Minimum Requirements: · An active Top Secret Clearance w/ SCI is required. · A Security+ OR CASP certification is required. · Bachelor's degree in Computer Science, Information Technology, Cyber Security or related fields is “highly desirable.” · Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment. · Tier 2: 3-5 years of experience in the aforementioned. · Tier 3: 6+ years of experience in the aforementioned. · Demonstrated experience in interacting with senior analysts and engineers to identify and resolve core problems. · Knowledge of various desktop and notebook applications including Windows 7. MS Office 2007/2010, Adobe Pro, WebEx, and Remedy ticketing system · Experience in providing remote technical assistance · Customer-centric and able to handle requests in a timely manner · Excellent oral/written communications skills · Willingness to work in a collaborative team-oriented environment Abaco is an EOE/Affirmative Action Employer. We understand the value of diversity and its impact on a high performance culture. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are a military friendly organization and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. As a HUBZone certified company, we encourage applicants who live in HUBZones, as designated by the Small Business Administration (SBA). For more information visit ******************************** . Thank you for considering us for employment. For more information about us please visit: ********************* Qualifications IT Help Desk, IT Support Additional Information An active Top Secret Clearance w/ SCI is required. A Security+ OR CASP certification is required.

Salary: IT Specialist This position will support our joint venture with partner company, ATI, Inc. DGI-ATI (JV) has a current need for a full-time IT Specialist. Great Pay and Benefits for an IT Specialist Competitive salary; $111,000 - $133,000/year depending on experience 11 annual paid holidays and minimum 13 days of paid leave; Employee and family medical, dental, vision, and prescription insurance with 75% of the premiums paid by the company; Employer paid short-term and long-term disability, and life insurance. 401(k) plan immediately vesting with 4% employer match; and Professional development assistance including memberships, professional licenses, and tuition reimbursements. Duties and Responsibilities Duties may include, but not be limited to, the following: Assist in digitizing manual processes, streamlining workflows, and maintaining internal websites. Administers, develops, delivers, and supports information technology (IT) systems and services. The areas of focus include policy and planning, enterprise architecture, security, systems analysis, applications software, operating systems, network services, data management, internet, systems administration, and customer support. Manages the base LAN/WAN systems, designs and monitors new complex network systems, configures, and installs network hardware/software, and maintains LAN Operations. Performs feasibility studies on complex information systems and conducts in-depth analyses complicated by novel problems. Keeps abreast of emerging technology to predict future network needs. Participates in management discussions, meetings, committees, or special projects. Required Qualifications and Experience Must have at least three (3) years of IT-related experience in the federal service or private or public sector. Additionally, specialized experience required includes: Knowledge of IT network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements. Knowledge of the organization's network architecture, topology, and protocols sufficient to plan, design, develop, and integrate network systems and security plans and procedures consistent with existing or planned network infrastructures, Knowledge of methods, techniques, and processes for the integration and optimization of system components, infrastructure requirements, and test and evaluation methods sufficient to install and operate large and complex network programs and provide technical guidance to others in designing, testing, operating, and maintaining network programs. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience with PowerApps and Power Automate development Experience with Office 365 management (SharePoint, Teams, Forms, etc.) Experience with Website maintenance and content updates; Wordpress experience preferred Process improvement and automation mindset Basic Tier I support experience is a plus. BA/BS degree in computer science, engineering, information science, information systems management, or other related studies. Candidates must be US Citizens Must be eligible to obtain and maintain clearance;Candidate must be able to work independently in a secure or sensitive environment Job Type: Full-time Pay Range: $111,000 - $133,000/year depending on experience Location: Washington, DC Working Hours: Normal Work Hours Monday Friday (anticipate 40 per week). About DGI Dayton Group, Inc. (DGI) is an 8(a), EDWOSB, and HUBZone certified small business, established in 2012 and headquartered in Maryland. We deliver high-quality services to federal agencies, specializing in working at secure federal facilities worldwide. Our core offerings include facility management & operation, construction management, program management, and environmental/EHS services. DGI is committed to the highest standards of security and compliance. Our employees rise to new challenges and reach new heights every day. DGI rewards outstanding performance with great opportunity, compensation, and recognition. This job description is not intended to be all-inclusive. Selected candidate may perform other related duties as assigned to meet the ongoing needs of the organization. DGI-ATI JV provides equal employment opportunities to all qualified individuals, including protected groups, protected veterans and individuals with disabilities. DGI-ATI complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training. We are an E-Verify Employer in the United States. We will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please let your recruiter know.

We're seeking a detail-oriented and customer-focused IT Support Technician to join our technology operations team in Vienna, VA. In this role, you'll provide Tier 1 and Tier 2 technical support, perform hardware and software diagnostics, and ensure smooth day-to-day IT operations across devices and systems. The ideal candidate will have hands-on experience with PCs, laptops, and thin clients, as well as a strong understanding of asset management, ServiceNow (or similar ticketing systems), and user support best practices. You'll be part of a collaborative team dedicated to delivering exceptional service while maintaining accuracy and efficiency in every interaction. Key Responsibilities: * Provide Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues. * Support PC, laptop, and thin client configuration, deployment, and maintenance. * Accurately document issues, resolutions, and processes in ServiceNow or equivalent ticketing tools. * Maintain and track IT assets through inventory management, scanning, updating, and reporting to ensure equipment availability and accuracy. * Assist with employee workstation moves, including equipment setup, cable management, and teardown. * Collaborate effectively within a team environment and work independently when required. * Follow established procedures and contribute to improving support documentation and operational workflows. Required Skills/Education: * 1-3 years of experience providing IT support or Help Desk services. * Strong diagnostic and troubleshooting skills for both hardware and software. * Proficiency with ServiceNow or similar IT service management (ITSM) tools. * Experience with asset management, inventory tracking, and hardware deployment. * Excellent organizational, communication, and time-management skills. * Ability to work independently and in team-oriented environments. * Associate degree in Information Technology or related field preferred; equivalent work experience accepted. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

General Job Information We are excited in your interest to join DC Health (The District of Columbia Department of Health), a nationally accredited public health department (********************** Where our Vision is for Washington, D.C. to be the healthiest city in America. We believe that all people - no matter their race, ethnicity, gender identity, sexual orientation, education level, age, language, religion, ability, or geographic location - should have the opportunity to live healthy lives. DC Health is focused on providing the essential public health services (10 Essential Public Health Services) necessary to protect and promote the health of all people in all communities and remove systemic and structural barriers that have resulted in health inequities through the Core Competencies for Public Health Professionals (PH Core Competencies.) Bring your professional career to Washington, D.C., the most dynamic and diverse city in the country. Join us as you are appreciated, developed, and rewarded and play a vital role in DC Health achieving our Strategic Priorities and Values: We look forward to reviewing your candidacy, be well and good luck! Job Summary This position is located in the Department of Health (DC Health) within the Office of The Director, Office of Information Technology (OD-IT). DC Health promotes health, wellness, and equity across the District, and protects the safety of residents, visitors, and those doing business in the nation's capital. DC Health believes that all people - no matter their race, ethnicity, gender identity, sexual orientation, education level, age, language, religion, ability, or geographic location - should have the opportunity to live healthy lives. Integral to this role is a strong commitment to diversity, equity, and inclusion. The IT Specialist (Data Lakehouse Architect) is a Senior IT Specialist responsible for designing, documenting, upgrading, and enhancing an enterprise platform that can centrally store data (structured, un-structured, and semi-structured) from various critical applications, and systems for analysis and decision-making. The role requires hands-on experience with data ingestion, extraction, transformation, and loading (ETL), CI/CD pipelines, containerization, and Infrastructure-as-Code, as well as knowledge of IAM policies, security controls, data and cloud governance. The incumbent candidate for this position will have the unique opportunity to lead data lakehouse assessment, planning and development activities for the DC Health, working under the general direction of the Chief Information Technology Officer (CITO) and working closely with stakeholders to troubleshoot and resolve system issues affecting data access, integrity, performance, security and storage, and recommends integration architecture upgrades to improve data availability, recovery, and future systems resilience within the District. Major Duties and Responsibilities Incumbent serves as an IT Specialist, with primary responsibility for designing, documenting, upgrading, and enhancing enterprise data models to support critical applications and services. This role involves ensuring adherence to government laws and regulations, safeguarding information and computer systems, and troubleshooting and resolving application and integration-related issues. The role also involves defining infrastructure for application design and integration cloud-based systems, confirming application architecture capability and flexibility to support high availability web/cloud applications, and improving application architecture by evaluating emerging technologies and their applicability to business goals and operational requirements The incumbent also contributes to strategic plans, prepares action plans, implements production and quality standards, and collaborates with senior management to understand information requirements and prioritize development tasks. Additionally, the Application Developer/Integration Architect defines infrastructure for application and integration design, confirms application capability, and improves architecture by evaluating and implementing emerging technologies. Qualifications and Education Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Individuals must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers. 3. Oral Communication - Expresses information to individuals or groups effectively. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information. AND Specialized Experience: Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to at least the next lower grade in the normal line of progression. Licenses and Certifications None required. Preferred Qualifications: Certified DevSecOps Professional (AWS & Azure) Working Conditions / Environment The incumbent must be able to carry out official duties in a variety of settings and conditions. Routine work will occur primarily in an office setting. Other Significant Facts Employment Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Agency Wide Consideration: Qualified individuals that submit applications for this vacancy may be considered for other current open vacancies for which they qualify within DC Health. Tour of Duty: Monday - Friday 8:15am - 4:45pm Area of Consideration: Open to the Public Promotion Potential: No Known Promotion Potential Duration of Appointment: Career Service Term Appointment (not to exceed 13 months) Pay Plan, Series and Grade: CS-2210-14 Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFGE Local 2725 and you may be required to pay an agency fee (dues) through direct payroll. Position Designation: This position has been designated as Security Sensitive. Pursuant to section 410 of Chapter 4 of the D.C. Personnel Regulations; in addition to the general suitability screening, individuals applying for or occupying security sensitive positions are subject to the following checks and tests: * (a) Criminal background check; * (b) Traffic record check (as applicable); * (c) Consumer credit check (as applicable); * (d) Reasonable suspicion drug and alcohol test; and * (e) Post-accident or incident drug and alcohol test. Residency Requirement:(if applicable) If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Full-time Description Prelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. Prelude offers the following IT services: Outsourcing Cloud Computing 24x7 Service Desk Network Management Hardware and Software Support HIPAA IT Risk Assessment and Security Management Services Enterprise Reporting and Dashboards Location Prelude's corporate office is located in Mechanicsburg, PA, but this position is onsite in McLean, VA. There will be regional travel required and the potential for occasional overnight travel if necessary. Position Summary This position is primarily (up to 80%) resident support with some client technology support as needed in the senior living environment. Full-time at the client site, the Resident Support Technology Specialist will provide educational sessions, a walk-in clinic, and scheduled in-residence support. The Resident Technology Support Specialist's role is to support and maintain resident and client computer systems, mobile devices, and peripherals. This may include installing, diagnosing, repairing, maintaining, and upgrading all hardware or software while ensuring optimal device performance. The Resident Technology Support Specialist will provide on-site or remote technical assistance to troubleshoot problem areas in a timely and accurate fashion, and provide training or general assistance where required. They may also be responsible for providing basic on-site telecommunications, applications, server and network infrastructure support as needed. Requirements Strong focus on customer service and satisfaction. Effective written, oral and interpersonal communication skills. Minimum of two years of experience, or equivalent schooling in desktop support and configuration, or other relevant experience. General knowledge of desktop architecture, mobile devices, and printers. Experience supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business environment. General understanding of wired/wireless networking and servers. Frequent travel to client locations as required, overnight if necessary. Must have a valid driver's license and reliable transportation. Our Benefits Ranked a "Best Place to Work in PA" (2017, 2020, 2022, 2023, 2024, 2025), we offer a wide range of competitive benefits to our employees, all of which you are eligible for the first of the month after your date of hire: - Medical (and HSA with match) - Dental - Vision - 401k (with match) - Company paid LTD, STD and Life Other great perks Prelude offers include (in no particular order): - Casual dress - 6 paid holidays - Unsick Day - Technology stipend - Cell phone stipend for applicable positions - Company-provided laptop and dock - Quarterly company meetings - Pet insurance - Supplemental voluntary life insurance - Access to a robust Employee Assistance Program - Fun remote and in person events - Two PTO Cash Out days annually - Generous PTO. Accrue 20 days of PTO your first year! Prelude's great company culture is guided by our core values: Innovation, Integrity, Collaboration, and Customer Focus. Prelude Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. What to Expect Following review of your application, you may be selected for a phone interview with HR.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Have the willingness and ability to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experienceis preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49769

Full-time Description Job Title: IT Governance SME Job Type: Full-time Location: Hybrid, DC - Hybrid work arrangement with required onsite presence during core federal hours (Monday-Friday, 9:00 AM - 3:00 PM ET) and additional onsite coverage as mission dictates Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future. About the Role: The IT Governance SME is responsible for strengthening strategic IT governance and investment oversight across the customer's portfolio of technology systems (approximately 50 applications/150 systems). This role focuses on aligning technology initiatives with the customer's mission and strategic goals, optimizing compliance with system development lifecycle best practices, ensuring cost effectiveness, and implementing integrated risk management frameworks. The SME will develop and drive use of analytics to enhance decision-making and program outcomes while serving as the enterprise project management office focal point. This position requires expertise in federal IT governance frameworks, portfolio management, and enterprise architecture to support the customer Tech's transformation to a federated technology ecosystem. Requirements Roles & Responsibilities: Strategic IT Governance & Investment Oversight: Strengthen strategic IT governance frameworks that align technology initiatives with the customer's mission and federal priorities Ensure 100% of IT investments and projects are reviewed for alignment with the customer's strategic goals Monitor that at least 90% of projects deliver measurable outcomes within planned scope and timeline Optimize compliance with system development lifecycle best practices across all technology initiatives Implement integrated risk management frameworks for portfolio-wide technology investments Support governance frameworks that drive technology delivery rather than impede progress Enterprise Portfolio Management Office: Serve as enterprise project management office, evaluating IT infrastructure for efficiency and rational enterprise architecture Provide unified enterprise portfolio management approach reflecting and overseeing all projects to ensure alignment and reduce duplication Manage portfolio of 50+ applications and 150+ systems with approximately 1-5 interfaces/integrations per system Lead agile project planning, execution, and delivery, integrating with tools for full lifecycle visibility Modernize enterprise performance lifecycle, risk management framework, and compliance governance support Expand adoption of agile methodologies 100%, targeting 20% increase in sprint velocity and 15% reduction in project cycle times Data Analytics & Decision Support: Develop and drive use of analytics to enhance decision-making and program outcomes Create Executive Dashboard with real-time data, trend analysis, and recommendations Deliver real-time dashboards with 99% data accuracy to support timely and informed CIO-level decision-making Extract and normalize data from diverse sources to build comprehensive portfolio insights Provide data-driven insights to guide IT investment budgeting and strategic planning Support meaningful Capital Planning and Investment Control (CPIC) process through analytics Enterprise Architecture Management: Lead the development, maintenance, and alignment of the agency's Enterprise Architecture (EA) Create and update documentation across all FEAF reference models (PRM, BRM, DRM, ARM, IRM, SRM) Ensure compliance with FEAF standards and establish performance reporting structures Foster stakeholder engagement and provide expert guidance to support strategic planning Maintain 80% up-to-date EA documentation with timely performance reports and actionable insights Support informed decision-making and continuous improvement through architecture governance FITARA & Compliance Management: Process approximately 110+ FITARA reviews annually with peak periods of 42 requests (Jun-Aug) and off-peak of 12 requests (Oct-Dec) Conduct FITARA reviews and provide feedback to ensure compliance with federal IT acquisition requirements Support system registrations (approximately 19 annually) and software assessments (10+ annually) Coordinate Analysis of Alternatives processes (3-10 annually) to support technology decision-making Ensure compliance with federal standards including FISMA, FedRAMP, Clinger-Cohen Act, NIST Standards, and DOGE requirements Performance Monitoring & Reporting: Develop and maintain performance metrics and KPIs for IT portfolio management Create dashboard reporting capabilities (3-30 reports annually) to track portfolio performance Support Technical Board Reviews including Sprint Reviews/Demos (55+ annually), Project Initiation Reviews, and Production Readiness Reviews Provide regular portfolio status reporting to senior leadership and stakeholders Monitor and report on customer satisfaction improvements targeting 20% increase and 30% reduction in service request resolution times Risk Management & Compliance: Implement comprehensive risk management frameworks across the technology portfolio Ensure all current systems maintain ATOs with support for new and renewing authorizations Support system decommissions (2-4 annually) and technology lifecycle management Maintain compliance with federal regulations while enabling smart, well-defined risk-taking Coordinate with cybersecurity and privacy teams to ensure integrated compliance approaches Stakeholder Engagement & Communication: Foster stakeholder collaboration across the customer Tech teams, program offices, and external partners. Coordinate with other HHS OCIO divisions to streamline IT services under unified governance. Support briefings and presentations for senior leaders, working groups, and oversight bodies. Facilitate cross-functional coordination to break down organizational silos. Required Professional Skills: IT Governance Expertise: Minimum 6+ years of experience in federal IT governance, portfolio management, and investment oversight Federal Compliance: Deep knowledge of federal IT frameworks including FISMA, FedRAMP, FITARA, NIST Standards, and Clinger-Cohen Act Portfolio Management: Experience managing large-scale IT portfolios with 50+ applications and complex system integrations Enterprise Architecture: Proficiency in FEAF reference models and enterprise architecture documentation and maintenance Data Analytics: Advanced skills in data analysis, dashboard development, and real-time reporting for executive decision support FITARA Experience: Hands-on experience with FITARA review processes, compliance tracking, and federal IT acquisition requirements Agile Methodologies: Knowledge of agile project management practices and lifecycle management tools Risk Management: Experience implementing risk management frameworks in complex federal IT environments Performance Measurement: Ability to develop and track KPIs, SLAs, and performance metrics for large IT portfolios Stakeholder Management: Experience coordinating across multiple organizational divisions and external partners Federal IT Systems: Understanding of federal system development lifecycle, ATO processes, and compliance requirements Preferred Professional Skills: Certifications: PMP, TOGAF, ITIL, or equivalent IT governance and architecture certifications Federal Experience: Previous experience with the customer, HHS, or similar federal agencies managing large IT portfolios Dashboard Development: Experience with Power BI, Tableau, or similar business intelligence and reporting tools System Integration:?Knowledge of system-to-system integrations and technology mapping Cloud Migration: Experience supporting cloud migration initiatives (NGSC, Azure) and hybrid infrastructure management CPIC Process: Understanding of federal Capital Planning and Investment Control processes and OMB reporting Advanced Analytics: Experience with advanced data analytics, predictive modeling, and trend analysis Change Management: Knowledge of organizational change management during technology transformations Advanced Degree: Master's degree in Information Technology, Business Administration, or related field Dynanet Team Requirements and Expectations: Possess Strong written and verbal communication skills. Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment. Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with. Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve. Excellent judgment and creative problem-solving skills. Respond to team member and client requests via email, MS teams, or other communication means during core business hours. Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers. Education/Experience Requirements: Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or related field required Experience: Minimum 8+ years of IT governance, portfolio management, or enterprise architecture experience in federal environments Federal Experience: Minimum 4+ years of direct federal government or federal contracting experience with IT governance frameworks Portfolio Management: Minimum 5+ years managing complex IT portfolios with multiple concurrent projects and systems Compliance Experience: Demonstrated experience with FITARA, FISMA, and other federal IT compliance requirements Analytics Experience: Minimum 3+ years developing dashboards, reports, and data analytics for executive decision support Architecture Experience: Experience with enterprise architecture frameworks and documentation standards. Employee Benefits Overview: Industry Competitive Compensation Medical and Dental Insurance Paid Time Off/Holidays 401(k) Retirement Plans with Matching Remote Work* Paid Training Employee Referral Program Employee Development Program? *Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for stakeholder coordination and governance meetings.