Forensic Computer Analyst
Information Systems Technician Job In Charlotte, NC
The United States Postal Service has the following challenging employment opportunity for a highly motivated and innovative individual. The Forensic Computer Analyst position is available in Charlotte, NC. The successful candidate must demonstrate through a combination of education, training, and experience the following requirements.
Location
US POSTAL SERVICE
F and TSD
Charlotte, NC
Position Information
TITLE: Forensic Computer Analyst
GRADE: W2-02
FLSA DESIGNATION: Exempt
OCCUPATION CODE:
NON-SCHEDULED DAYS: Saturday/Sunday
HOURS: 08:00 A.M. to 5:00 P.M.
PL: N/A
SALARY RANGE: 74,990.00 - 140,990.00 USD Annually
FINANCE NUMBER:
BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave.
Background Check
The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation, the criminal background checks of individuals who have not resided in the United States or its territories for the preceding 5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only, but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S. government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background check because of residency outside the United States, such individuals will be ineligible for Postal employment.
Functional Purpose
Conducts forensic analyses of digital and other multimedia evidence utilizing appropriate scientific methodologies, forensic techniques, and quality assurance practices in support of criminal and administrative investigations.
DUTIES AND RESPONSIBILITIES
Conducts forensic examinations of digital and other multimedia evidence through the application of scientific practices for the recognition, collection, analysis, and interpretation of digital evidence for criminal and civil law or regulatory purposes.
Examines and analyzes evidence and interprets scientific observations and data to render conclusions, form opinions and produce reports utilizing a full range of electronic search methods and forensic examination techniques.
Provides expert witness testimony; produces comprehensive reports and illustrative exhibits for federal, state, and local judicial proceedings at a level sufficient to explain evidence interpretations and conclusions from forensic examinations and scientific data to a lay audience.
Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence; participates in crime scene evidence collection activities in major field investigations; ensures evidence handling requirements are met.
Performs ongoing evaluation and validation of laboratory instrumentation and methods, operating protocols, and safety practices under supervision; maintains awareness of safety procedures and identifies possible physical conditions and/or laboratory procedures that may create unsafe conditions.
Delivers training in laboratory services, evidence collection, crime scene processing and field examination.
Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems.
Acts as liaison with postal management and federal, state, and local organizations on technical developments, forensic methods, and investigative problems of common interest.
Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the cause and extent of a breach.
SUPERVISION
Manager unit to which assigned.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:
Requirements
1. Ability to communicate orally and in writing in order to prepare reports of examination results and conclusions, and provide testimony as an expert witness before state, federal or other judicial bodies.
2. Ability to provide training related to laboratory services, evidence collection, and field
examination.
3. Knowledge of evidence collection, preservation, packaging and shipment procedures sufficient to serve as a technical advisor in such matters and to ensure evidence handling requirements are met.
4. Knowledge of forensic science techniques, laboratory protocols, research methodologies, quality assurance standards and computer forensic and cyber security examination procedures, instrumentation and software sufficient to properly access, preserve, and extract appropriate evidence from a variety of media and conduct detailed and complex analyses and interpretation of the value of evidentiary items.
5. Ability to render conclusions/opinions and make recommendations based on forensic practices of recognition, collection, and interpretation of digital and multimedia evidence related to computer forensic examinations.
6. Ability to conduct and document scientific research related to computer forensic examinations.
7. EDUCATION/CERTIFICATION: Bachelor's degree in computer sciences, forensic science, or a closely related field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education. NOTE: Employees in the Forensic Computer Analyst or Forensic Computer Analyst Sr position prior to June 27, 2015 are exempt from this requirement.
Notes: Willingness to submit to a Tier 2 Moderate Background Investigation (MBI). This
investigation requires, among other things, completion of a questionnaire and fingerprinting for a
criminal records check. The investigation may require a drug test. The successful applicant will be required to meet and maintain the requirements of this level of background investigation while holding this position.
SPECIAL CONDITIONS: CERTIFICATION: International Association of Computer Investigative Specialists (IACIS) Certified Forensic Computer Examiner (CFCE) or the International Society of Forensic Computer Examiners (ISFCE) Certified Computer Examiner (CCE) or Defense Cyber Investigations Training Academy (DCITA) Digital Forensic Examiner (DFE)
**This position requires an MBI clearance. This process can take up to 8 weeks from the date the offer letter is returned**
Reimbursement of relocation expenses will not be authorized.
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.
IMPORTANT INFORMATION:
Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans' preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form 214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation needed. The decision on granting reasonable accommodation will be on a case-by-case basis.
SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.
Geographic Information Systems Technician
Information Systems Technician Job 16 miles from Charlotte
Our client is looking for a GIS technologist to join their team in Fort Mill, SC. This is an onsite position. The initial purpose of this role is to work in a GIS database updating as-built work of a power distribution system for clients. This position is 40 hours a week first shift and will provide training!
REQUIRED SKILLS AND EXPERIENCE
2- or 4-year degree or equivalent experience with GIS software Strong analytical and software skills Ability to work in a team Ability to work 40 hours a week onsite
NICE TO HAVE SKILLS AND EXPERIENCE
Experience in the Utilities Industry
IT Support Specialist
Information Systems Technician Job In Charlotte, NC
An IT Specialist with a focus on networking and infrastructure plays a pivotal role in ensuring the smooth operation of an organization's IT infrastructure, particularly concerning networking, Azure cloud computing, Cisco Storage Server, switches, and TCP/IP. They provide technical assistance and support to computer systems, software, and hardware, with a strong emphasis on resolving networking-related issues and maintaining network security. This is an on-site position requiring up to 20% travel.
Job Responsibilities:
Diagnosing and resolving technical issues related to hardware, software, and network systems, with an emphasis on networking components such as Cisco switches and TCP/IP configurations.
Assisting end-users by responding to inquiries and providing technical support, particularly in troubleshooting network connectivity problems and Cisco-related issues.
Installing, configuring, and maintaining computer hardware, software, and peripheral devices, ensuring compatibility and security with a focus on networking requirements.
Monitoring and maintaining virtual servers as part of the VMware Hypervisor environment, with a focus on network performance and connectivity.
Performing routine maintenance tasks such as system backups, software updates, and security patches, with special attention to network security measures.
Conducting training sessions or creating user guides to educate employees on network protocols, hardware devices, and IT policies.
Documenting and tracking customer issues, resolutions, system configurations, and troubleshooting steps, particularly focusing on network-related incidents.
Creating and maintaining knowledge base articles and technical documentation related to networking infrastructure for future reference and troubleshooting purposes.
Implementing and enforcing security protocols to protect the organization's network and data from potential threats, including monitoring network activity and implementing access controls.
Collaborating with other IT professionals to address complex technical issues and implement network improvements.
Monitor network performance, security, and implement measures to ensure optimal functionality.
Provide onboarding support to new users and address ongoing software and hardware issues in a timely manner.
Document network configurations, changes, and troubleshooting steps for future reference.
Maintain inventory of IT assets and assist with procurement as needed.
Stay updated on industry trends and emerging technologies to recommend improvements.
Participate in disaster recovery planning and implementation.
Assist in training staff on IT policies and best practices.
Requirements:
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
Proven experience as an IT Specialist or in a similar role.
Minimum 4-7 years of experience within IT field.
Hands-on knowledge of Cisco networking technologies (CCNA certification preferred).
Familiarity with network protocols (TCP/IP, DNS, DHCP, etc.) and security practices.
Experience with Windows and Linux operating systems.
Strong troubleshooting and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications (CompTIA A+, Network+, etc.) are a plus.
Strong technical knowledge in areas such as operating systems, networks, hardware, virtual environments, software applications and troubleshooting methodologies.
Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects.
Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem-solving skills; ability to handle a large volume of tickets.
Minimum 3 years' experience - Server Hardware Technologies (CPU/RAID/SCSI)
Minimum 3 years' experience - Data Backup and Recovery Support, Corporate Antivirus
Experience with MDM, using InTune and Jamf and VMWare vCenter.
Experience with Cisco Systems and Switches, including managing Cisco Call Manager & Jabber.
Experience with JIRA Service Management (Ticketing system) preferred.
Experience with PC imaging solutions and software packaging & deployment (Windows Laptops & Apple iPhones and iPads).
Experience with improving Onboarding and Offboarding processes
Experience handling support requests/escalations in a high-level technical support role, particularly focusing on networking issues.
Experience with Patching, Threat Locker, Business Continuity, and Backups.
Ability to troubleshoot and resolve issues arising from user and hardware related issues, with an emphasis on networking components.
Demonstrate problem-solving analytical, documentation, and oral communication skills.
Physical Working Demands:
Must be able to read, write understand and communicate by phone using the English Language.
Ability to sit for long periods of time (3-4 hours at a time).
Must be able to lift and maneuver weights up to 50 pounds.
Salary and Benefits:
This is a full-time position offering $80k to $85k + full benefits as seen below!
Medical, Dental, Vision and Insurance
Company-Paid Life Insurance
Company-Paid Short-Term Disability Insurance
Company-Paid Long-Term Disability Insurance
Generous 6% 401(k) Match
HSA/FSA (eligible for BHS contribution into HSA)
Vacation / Paid Time Off
Parental Leave - 3 weeks paid
Tuition Reimbursement
Legal Assist and ID Theft
Employee Assistance Program
About BHS:
BHS is the world's largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.
Compressed Air Service Technician Training Specialist
Information Systems Technician Job In Charlotte, NC
LHH Recruitment Solutions is seeking a skilled Compressed Air Service Technician Training Specialist to join a rapidly growing company in the compressed air systems industry. This role will be responsible for developing and delivering technical training programs for compressed air systems, encompassing installation, maintenance, troubleshooting, and repair. The Training Specialist will lead both hands-on and classroom training sessions, designed for both new and experienced technicians, ensuring proficiency in maintaining diverse compressed air equipment from various industrial brands. This role requires strong communication skills, comprehensive industry knowledge, and the ability to conduct impactful training in both classroom and lab environments. Direct industry experience is required.
Location: Charlotte, NC (with up to 50% travel)
Key Responsibilities:
Training Delivery and Curriculum Development
Conduct in-depth training on troubleshooting and maintaining rotary screw and centrifugal compressors, air dryers, and control systems.
Lead classroom and lab-based training sessions using a variety of materials and adult learning methods.
Mentor junior technicians, collaborate with cross-functional teams, and align training programs with strategic business objectives.
Continuously refine training instructions and procedures to support technician development.
Track and report on training KPIs, including time-to-billable status and efficiency improvements, to ensure alignment with business goals.
Collaborate with internal and external resources to enhance the company's technician training program.
Training Program Management
Review and facilitate technical training materials (manuals, PowerPoints, certification exams) and maintain a quarterly and annual training calendar for technician development.
Conduct certification exams and manage training evaluations for new hires over their first 120 days.
Coordinate logistics for off-site training sessions as required, and annually update training curricula to meet industry needs.
Business and Process Optimization
Provide market insights by interacting with other industry leaders, and develop training proposals and marketing materials for customer-facing teams.
Work with cross-functional teams on customer training initiatives, presenting program outcomes at executive meetings, and supporting special projects as needed.
Partner with Service leadership to identify revenue-generating opportunities through service training for key accounts.
Reporting and Data Management
Regularly report on training metrics, including certification rates, training costs, and time-to-billable status, with comprehensive evaluations for each certification level.
Track program outcomes and present key insights to the executive team to ensure informed decision-making.
Qualifications:
Experience: Extensive hands-on experience with compressed air systems, specifically rotary screw and centrifugal compressors. Prior field service technician experience is required.
Training Skills: Strong leadership, communication, and training facilitation skills are essential.
Technical Proficiency: Familiarity with multiple brands, including Quincy, Kaiser, Ingersoll Rand, Gardner Denver, Blake & Pendleton, ElGi, Pattons, Atlas Copco, Universal Air, and others.
Industry Knowledge: Must have 100% industry experience, with a preference for experience with diverse compressor types beyond a single brand.
Technical Skills:
Proficiency with Microsoft Office Suite for training material development and reporting.
Role Highlights:
Report directly to the Head of Learning & Development, an innovative and supportive leader committed to growth and development.
Corporate culture is fast-paced and entrepreneurial, with affiliate brands maintaining a close-knit, personalized work environment.
Offers growth potential within a fast-expanding, employee-owned company backed by a major private equity firm.
Compensation and Benefits:
Base Salary: $80,000-$115,000
Benefits: Comprehensive package including employee ownership program, available upon request.
Additional Requirements:
Criminal background check and drug screening are required.
Dress Code: Business casual.
Work Environment: Cubicle workstation.
Head of Client Technology - Investment Management
Information Systems Technician Job In Charlotte, NC
Head of Client Technology
A leading global investment manager with a presence across major financial hubs and over $400bn in assets under management is seeking a Head of Client/Distribution Technology to lead the development of its next-generation Distribution platform. This high-impact role blends strategic leadership with technical expertise, focusing on Salesforce and other SaaS solutions to enhance collaboration, analytics, and reporting.
The successful candidate will oversee a talented technology team, driving innovation and ensuring the organization's technology landscape supports its ambitious business objectives.
Location(s): Boston, MA; Charlotte, NC; Menomonee Falls, WI; Milwaukee, WI
Work Model: Hybrid (3 days in-office per week)
Key Responsibilities:
- Lead the design, development, and optimization of Salesforce-based solutions, including Sales Cloud, Service Cloud, Marketing Cloud, Tableau Server, and CRM Analytics.
- Develop and implement a comprehensive Salesforce strategy, ensuring scalability, security, and adherence to best practices.
- Manage solution architecture, custom development, integrations, and platform maintenance.
- Champion continuous platform enhancements to improve performance and user experience.
- Provide leadership and mentorship to the technology team, fostering innovation and collaboration.
- Engage with stakeholders to align technology initiatives with organizational goals.
Required Qualifications:
- Bachelor's or Master's in Computer Science, IT, or a related field.
- 10+ years of experience in Salesforce platform development and administration.
- Proven track record in leading large-scale Salesforce projects.
- In-depth knowledge of Salesforce architecture and associated tools.
- Salesforce certifications (e.g., CTA, Application Architect) are highly desirable.
- Experience with Agile methodologies and DevOps practices.
Preferred Qualifications:
- Experience with Optimizely or similar digital experience platforms.
- Proven success in distributed work environments.
- Knowledge of the asset management industry is advantageous.
This is an exceptional opportunity for a visionary leader to join a prestigious organization and play a pivotal role in shaping its technology ecosystem while driving business success.
Information Technology Security Specialist
Information Systems Technician Job In Charlotte, NC
Hybrid with 3 days in office, 2 days remote
Must be able to work directly on W2.
Must have experience: previous financial industry experience, network monitoring, identifying and remedying security risks
Project Details:
Position: 9+ Month Contract
Hourly Rate: $77.36 an hour W2
Location: Denver, CO. Must already be local to this market.
Onsite Expectation: 3/2
Job Description
This role requires expertise in technology audits, data security, cloud environments, process controls, regulatory compliance, and metrics evaluation. The consultant will support documentation efforts, address compliance gaps, and ensure that DLP controls and processes meet standards such as NIST, ISO 27001, and FFIEC. Additionally, the consultant will evaluate current metrics, identify any gaps, and develop a plan to enhance performance indicators and reporting.
Key Responsibilities:
Documentation Coordination and Compliance Assist with developing program documentation required to demonstrate DLP and Encryption regulatory compliance, ensuring alignment with internal standards and regulatory expectations.
Identify and address documentation gaps, ensuring all processes, controls, and metrics support compliance.
Maintain organized records for DLP-related processes across on-premise and cloud environments (AWS, Azure)
Audit, Data Security, and Compliance Mapping
Utilize audit expertise to map DLP controls to relevant laws, regulations, and standards, building a comprehensive compliance framework.
Apply data security knowledge, especially within cloud environments, to ensure DLP controls meet regulatory requirements for cloud data protection.
Metrics and Performance Enhancement Review existing DLP metrics and KPIs/KRIs to assess effectiveness in tracking compliance and performance.
Identify gaps within the current metrics framework, developing a plan to enhance and optimize performance indicators.
Collaborate with teams to implement new metrics, ensuring they align with regulatory standards such as FFIEC, NIST, and ISO 27001.
Leverage Excel and advanced analytics to analyze data, assess trends, and create insightful reporting tools.
Control Objectives
Review control objectives aligned with current policies and industry standards, ensuring consistency across all technology controls.
Ensure control objectives are measurable and can effectively demonstrate compliance during regulatory reviews.
Program Documentation and Presentation Development
Create detailed program documentation and visually engaging presentation materials outlining DLP program objectives, control effectiveness, and compliance status, which will provide an overview of the program and the associated controls.
Prepare executive summaries and strategic overviews to communicate DLP risk trends, program strengths, and 2026 priorities.
Tailor documentation and presentations for technical and non-technical stakeholders, ensuring clear and concise messaging.
Required Skills:
7+ years of Information Security Governance, Risk and/or Compliance, Information Technology or Business Analysis
5-7 years of experience interacting with auditors and regulators or experience working in an auditing or risk management capacity or within a consulting firm
Deep Understanding of Data Loss Prevention and Encryption
Strong understanding of security principles, protocols, and technologies, with expertise in areas like network security, DLP, and encryption.
Experience with managing regulatory, compliance, risk, and governance processes or functions
Familiarity with common Information Security and data protection frameworks and standards (i.e. CIS, NIST, HIPAA, GDPR, PCI DSSS, ISO 270001).
Excellent verbal and written communication skills with ability to distill key data points and effectively present information.
Proven experience creating executive-level presentations and reports that convey complex information effectively.
Strong proficiency with Excel for developing and refining metrics and reporting. Relevant certifications, such as CISA, CISSP, AWS Certified Security, or Azure Security Engineer, are a plus.
Prior experience preparing for regulatory examinations, are a plus.
Preferred Skills:
Experience in financial institutions or consulting with a focus on data protection and regulatory compliance.
Prior experience preparing for regulatory examinations.
Must Have Technical Cloud Security
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
System Support Analyst
Information Systems Technician Job 22 miles from Charlotte
Systems Support Analyst provides support of all hardware/software issues, performs application installation, configuration and maintenance for Spectrum Medical's information technology systems and servers at customers sites. Candidate will be responsible for monitoring and coordinating support activities related to systems, networking, device connectivity, and data management based on requirements. Candidate will also work to provide documentation for both Spectrum documentation and customer technical questions and/or questionnaires.
Responsibilities:
Research and troubleshoot customer issues/inquiries related to applications, configuration, data management, etc. and resolve them in a timely manner.
Document, log, and track all external and internal communications and status information into service management system.
Work on application installation, configuration, maintenance, and troubleshooting.
Provide immediate response to all escalated issues and continue to follow-up with client contact until ultimately resolved.
Participate in planning and coordinating installations, modifications, upgrades with team members.
Participate with various other teams within Spectrum (Project Management, Service, Sales, and Implementation) for both new projects and long-term support.
Perform monitoring and analysis of systems and testing to ensure systems configuration, changes and condition are in accordance with requirements and policies.
Provide and develop both technical and non-technical documentation.
Assist in device connectivity testing, configuration, and documentation.
Assist in additional Infrastructure projects above and beyond technical support.
Aid in other areas of focus and duties as needed.
Required Skills:
Associates degree with 4+ years technical experience.
Bachelor's degree with 2+ years technical experience.
Healthcare IT systems experience is preferred.
Systems experience and technical knowledge related to network, server, application, software, and data.
Demonstrated experience installing, upgrading, and modifying systems.
Demonstrated experience with troubleshooting complex issues.
Strong knowledge of system monitoring and maintenance.
Strong knowledge of Microsoft operating systems (Windows Enterprise, IoT, and Server platforms).
Strong knowledge of PC hardware and maintenance.
Familiarity with RS232 Serial protocols and cabling.
Familiarity with MS SQL Server and SQL query language.
Familiarity with batch/PowerShell scripting.
Familiarity with Mirth Connect and/or HL7 Data and interfaces.
Familiarity with Virtualization technologies and support.
Familiarity with general networking and troubleshooting.
Familiarity with data visualization or reporting services toolsets
Strong interpersonal and customer focus skills with the ability to establish and maintain rapport with others easily.
Outstanding written and verbal communication skills.
Work independently.
End User Support Technician (L2)
Information Systems Technician Job In Charlotte, NC
About Us:
Established in 1997, Jean Martin Inc. is a global diversified firm headquartered in New York City, with offices worldwide. We specialize in providing End-To-End Solutions with best-in-class financial services, data analytics, data science, and software engineering & customization services.
With over 2,000 resources across the globe, we help businesses accelerate growth, improve efficiency, and reduce costs by leveraging cutting-edge technologies, including Artificial Intelligence (Machine Learning), Business and Financial Analytics, Salesforce, ServiceNow, Blockchain, IoT, Smart Mobility, and Cloud Computing.
We are hiring an End User Support Technician/ L2 with 2+ years of experience providing effective solutions for software and hardware issues for end user devices. Must have excellent communication and interpersonal skills.
This is a 100% onsite role and candidate MUST be local to the Charlotte, NC area or willing to relocate to the area and work onsite from Day 1.
This is a Full time employment opportunity with Salary and Benefits.
Responsibilities
Ensuring efficient running of and providing maintenance to various IT systems
Respond to user inquiries and guide users with simple, step-by-step how-to instructions.
Inspecting, prioritizing, and maintaining systems to the highest operational standards
Handling of ServiceNow tickets
Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
Support of Microsoft Windows operating system as well as Microsoft Office 365 suite
How-to assistance of End User assigned IT devices and software
Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Providing support for meeting room equipment (Audio and Video)
Document management like Asset Management, Knowledge Management, Standard Operations Procedures, etc.
End user training and education
Strong personal commitment to quality service and good interpersonal skills
Experience/Skills Required
Current Microsoft, MacOS and Apple iOS operating systems
Microsoft Office 365 suite
Video Conferencing Technologies, Microsoft Teams, Zoom
TCP/IP networking, DHCP, DNS
Active Directory
Wireless technologies, VPN technologies
PC, mobile, and network security
Telecommunications
Printing technologies
Strong troubleshooting skills
Excellent communication skills, both written and verbal
Education and Experience
Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field
2-4 Years IT Experience
A+ Certification (Preferrable)
Net+ Certification (Preferrable)
Jean Martin Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce.
Why Join Us?
At Jean Martin Inc., we offer a collaborative environment that fosters innovation and professional growth. You'll have the opportunity to work with leading technologies and contribute to impactful projects that transform industries.
How to Apply:
Interested candidates should submit their resume and cover letter to **************************
Information Technology Support Specialist
Information Systems Technician Job In Charlotte, NC
Excel Medical is a dynamic and innovative telehealth company specializing in Hormone Replacement Therapy for men and women. We pride ourselves on our science-based protocol that delivers life-improving results to our patients.
The IT Support Specialist will be the first line of defense for resolving IT-related issues, including network, server, hardware, software, and telecommunication challenges. You'll assist users with the setup and configuration of IT equipment, ensure smooth operation of peripheral devices, and recycle returned IT equipment. With a focus on process improvement and automation, this role provides opportunities to enhance operational efficiency. This is a contract-to-hire position, offering the potential for long-term growth within the company.
Responsibilities
Provide technical support for computer systems, hardware, and software.
Respond to technical support requests via phone, email, or in person.
Diagnose and resolve hardware and software issues, including network and printing problems.
Install, configure, and maintain computer systems, including operating systems and applications.
Assist end-users with technical guidance on the use of hardware and software.
Collaborate with the IT team to address and resolve complex technical issues.
Document all support activities in the ticketing system.
Contribute to the development and implementation of IT policies and procedures.
Stay informed about emerging technologies and IT best practices.
Work with the agile team to define user defects and improve user experience.
Create and manage JIRA stories to address and fix user issues.
Qualifications
High School Diploma or equivalent.
Certifications such as CompTIA A+, Network+, or related IT certifications are preferred, but not required.
2+ years of experience in technical support or a similar role.
Proficiency in Microsoft Office 365, Apple Business, and Google Workspace.
Knowledge of networking concepts and protocols.
Experience with help desk ticketing systems.
Familiarity with Windows and Mac operating systems.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Experience with automation tools and process improvement initiatives is preferred, but not required.
Excel Medical is an equal opportunity employer and welcomes candidates from all backgrounds to apply.
Application Support Analyst
Information Systems Technician Job In Charlotte, NC
Job Title: CSI (Syteline) Application Specialist
About the Company:
Join a rapidly growing home furnishings brand that offers high-quality products to interior designers and retailers. With a long-standing history and a commitment to innovation, the company has evolved into a comprehensive design house for industry professionals. This is an exciting opportunity to be part of a close-knit team driving transformative technology changes within the industry.
Position Overview:
We are seeking an Application Support Specialist to develop and enhance software solutions that optimize business operations. In this role, you will troubleshoot system issues, manage provisioning, configure systems, and oversee software deployments. Your work will play a key part in the company's dedication to efficiency and excellence.
Key Responsibilities:
Provide daily support for a customized ERP system, including troubleshooting and system optimization.
Manage user provisioning, roles, and module assignments within the ERP environment.
Collaborate with internal teams to assess reporting needs and maintain SSRS reports.
Define requirements for system features and evaluate user experiences.
Identify and implement data and system improvements to enhance enterprise performance.
Support system upgrades and migrations, with experience in version upgrades as a plus.
Maintain databases and servers to ensure optimal performance.
Administer and support various integrated tools and applications.
Provide service desk administration and assist with general IT tasks.
Qualifications:
Bachelor's degree in a relevant field.
5+ years of experience supporting ERP systems.
Proficient in SQL and relevant programming languages.
Demonstrated ability to manage projects and update stakeholders effectively.
Experience translating business needs into technological solutions and documentation.
Flexible and adaptable to evolving business priorities.
Strong communication and collaboration skills, capable of working with both technical and non-technical teams.
Preferred: Support experience with additional platforms.
Who You Are:
Ambitious, creative, and curious problem-solver eager to learn.
Collaborative team player excited to join a tight-knit environment.
Detail-oriented and deadline-driven professional.
Passionate about technology and its potential to drive change.
Why Join Us?
Be part of an innovative brand transforming its industry.
Collaborate with a motivated team in a growing, dynamic environment.
Opportunity to contribute meaningfully to impactful technology projects.
Desired Skills and Experience
Infor CloudSuite Industrial
Syteline ERP
Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.
Cyber Systems Operations
Information Systems Technician Job In Charlotte, NC
SECURING OUR TECHNOLOGY The Air Force relies heavily on advanced computer and software systems, so it is paramount to keep those systems safe. It's the job of Cyber Systems Operations specialists to design, install and support our systems to ensure they operate properly and remain secure from outside intrusion. These experts enhance our capabilities and provide us with the best and most secure systems so we can stay ahead of the curve in everything we do.
REQUIREMENTS
You must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum Education
You must be 17-42 years of age, a U.S. citizen and obtain a qualifying ASVAB score.
High School Students may start their application as early as the end of their junior year.
ASVAB SCORE REQUIREMENTS
General
Qualifications
Knowledge of cyber system elements
Completion of Cyber Systems Operations Initial Skills course
Completion of a current Single Scope Background Investigation (SSBI)
Completion of 7.5 weeks of Basic Military Training
Must be at least 17, but has not reached age 42 on the date of enlistment
Operations Optional Product Support Team Specialist
Information Systems Technician Job 16 miles from Charlotte
The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office processing of insurance cancelation requests. The Specialist must be able to balance volumes and quality for both workstreams. In addition, this team will be responsible for attempting to contact every customer who elects to purchase Optional Products for their OneMain loan, ensuring they are fully aware of the product purchase and cancelation rights. This is a unique, specialized role that requires an individual that can both offer a consistently exceptional customer experience and maintain high volume and high accuracy of special account handling through back office processing.
In the Role
Become a subject matter expert with OneMain Optional products (terms, premiums, cancellations, refunds, etc.), as a single point of contact for customer support
Manage both Inbound and Outbound customer contacts concerning Optional Products
Demonstrate active listening to offer appropriate support or solutions with a focus on quality and first call resolution
Demonstrate attention to detail with customer contacts, including excellent call quality, appropriate account documentation and disposition
Receive and process customer requests for product cancellation according to regulatory and compliance expectations, maintaining processing volumes with high accuracy and attention to detail
Review accounts for outstanding refund checks, process stop payments, and re-issue new refund checks when applicable
Quickly identify potential operational issues or opportunities, and collaborate with the team, partners, and leadership to resolve
Ensure processing volumes meet formal service level agreements
Customer engagement through multiple communication channels including, web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses
Work with customers in a consultative manner in accordance with all applicable laws policies and procedures including compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
Requirements
High School or GED.
3 to 5 years of call center experience
Proficient in Microsoft products, specifically Excel, Outlook, and Teams
Exceptional verbal and written skills
Internal systems experience preferred
Experience with internal optional products preferred
Sound judgment in problem solving and solutions to minimize risk
Location: Fort Mill, SC
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more
Information Technology Support Engineer
Information Systems Technician Job In Charlotte, NC
We are seeking a skilled IT Support Engineer to join our team and provide exceptional support for employees' IT AV and communication needs. In this role, you will be responsible for troubleshooting technical issues, overseeing machine provisioning, and supporting onboarding processes. Additionally, you will contribute to the development, documentation, and enhancement of best practices and tools to improve internal troubleshooting processes, driving team performance and progress.
The ideal candidate will have a strong understanding of G Suite and Okta, along with a passion for enhancing team productivity when addressing technical challenges. This position involves close collaboration with cross-functional teams to proactively identify and resolve technical issues.
Technical Skills Required:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of experience in IT operations or management with a proven track record of success.
Experience in managing IT systems and processes.
Proficiency in G Suite and Okta support.
Strong troubleshooting skills.
Excellent communication and interpersonal skills.
Technical Skills Nice to Have:
Familiarity with Jira and Slack.
Basic networking knowledge.
Responsibilities:
Design and lead IT projects aimed at integrating systems and processes within the organization.
Provide user support to resolve issues with IT systems and third-party applications.
Assist with machine provisioning, onboarding, and other essential processes.
Conduct hands-on troubleshooting for hardware, software, applications, networking, and related technical challenges.
Develop and document best practices, tools, and tips to enhance internal troubleshooting processes.
Ensure timely resolution of issues and serve as an escalation point for team members and users.
Create and improve processes for testing, documenting, and optimizing security automation and issue response.
Collaborate with teams across the organization to address technical concerns and enhance system reliability.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of experience in IT operations or management with a measurable impact.
Expertise in G Suite and Okta.
Strong troubleshooting skills.
Exceptional communication and interpersonal abilities.
Adaptability to thrive in a fast-paced, dynamic environment.
Passion for building and contributing to a high-performing team.
Information Technology
Information Systems Technician Job In Charlotte, NC
Distance: 305 miles Distance: 300+ miles Enter Location Location Charlotte, North Carolina, United States Category Information Technology Job Id 24101636 Location Cincinnati, Ohio, United States Category Information Technology Job Id 24102388 Location Cincinnati, Ohio, United States Category Information Technology Job Id 24102934 Job Description. We are seeking an experienced and highly skilled Product Architect Manager to lead a team of skilled product architects while providing technical direction and oversight on enterpr...
Location Cincinnati, Ohio, United States Category Information Technology Job Id 24102708 Location Cincinnati, Ohio, United States Category Information Technology Job Id 24102902 Location Cincinnati, Ohio, United States Category Information Technology Job Id 24102269 Location Cincinnati, Ohio, United States Category Information Technology Job Id 24101635 Location Tampa, Florida, United States Category Information Technology Job Id 24101637 Location Charlotte, North Carolina, United States Category Information Technology Job Id 24102303 Location Cincinnati, Ohio, United States Category Information Technology Job Id 24102286
IT Technician - Trackside
Information Systems Technician Job 25 miles from Charlotte
Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position.
Responsibilities:
* Travel with and support the team to at-track events and testing facilities.
* Setup/monitor/teardown trackside IT systems at all race & test events.
* Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment.
* Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions.
* Analyze trends to prevent future problems and implement failover options.
* Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes.
* Ability to wire and test network and coax wires.
* Ability to diagnose radio and antenna issues.
* Additional duties may be assigned.
Requirements:
* 2-4 years of Systems Administration experience.
* Associates degree in engineering or technology-related field, or comparable work experience.
* Ability to lift 40-plus pounds without restrictions.
* Ability to work weekends and travel as required; mostly race weekends with some weekday travel required.
* Exceptional level of organization and attention to detail.
* Ability to work in high-pressure situations and with minimal supervision.
* Self-starter and highly motivated to succeed.
* Excellent customer service skills.
* A+ Certification required within 90 days of start date.
This position is subject to periodic drug screenings during employment per sanctioning body guidelines.
**IT Technician - Trackside**
Ort Mooresville, NC Employment type Vollzeit Published date Veröffentlicht am 25.11.2024 Ort Mooresville, NC, USA Update date 26.11.2024 Konstrukteur (m/w) The design engineer will complete design and project work as specified by the Senior Technical Staff. The design engineer should have the ability to oversee projects for a small team or group. The design engineer will be responsible for meeting project release deadlines as they are established for all small team projects.
Ort Mooresville, NC, USA Update date 25.11.2024 Maschinist (m/w) **Responsibilities:**
Team Penske is looking for an entry-level CNC Machinist to produce machined parts by setting up and operating CNC machine tools.
**Responsibilities:**
Ort Mooresville, NC, USA Update date 25.11.2024 Ingenieur Fahrzeugdynamik (m/w) | Vehicle Dynamics Engineer | Fahrzeugdynamik **Roles and Responsibilities:**
IT Technician - Trackside
Information Systems Technician Job 25 miles from Charlotte
Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position.
Responsibilities:
Travel with and support the team to at-track events and testing facilities.
Setup/monitor/teardown trackside IT systems at all race & test events.
Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment.
Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions.
Analyze trends to prevent future problems and implement failover options.
Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes.
Ability to wire and test network and coax wires.
Ability to diagnose radio and antenna issues.
Additional duties may be assigned.
Requirements:
2-4 years of Systems Administration experience.
Associates degree in engineering or technology-related field, or comparable work experience.
Ability to lift 40-plus pounds without restrictions.
Ability to work weekends and travel as required; mostly race weekends with some weekday travel required.
Exceptional level of organization and attention to detail.
Ability to work in high-pressure situations and with minimal supervision.
Self-starter and highly motivated to succeed.
Excellent customer service skills.
A+ Certification required within 90 days of start date.
This position is subject to periodic drug screenings during employment per sanctioning body guidelines.
Human Resources Information System Analyst
Information Systems Technician Job In Charlotte, NC
Top Requirements:
Oracle HCM Fusion knowledge
Core HR module preferred
Talent, compensation ok
Absence, benefit, time and labor are not used
Understanding gathering requirements
System upgrades and enhancements
Leading cross-functional projects
End user support and troubleshooting issues
Plusses
Help Desk module experience
Management experience
Security experience
Day to Day Responsibilities/project specifics: This person will be joining a team that was responsible for leading the implementation of a new HRIS software for the entire company. This person will be responsible for the primary customers of the Help Desk application customers - including shared services, the employee services center, and payroll). An analyst working in conjunction with this team lead will be working the physical tickets that come in and this person will act as an escalation point for difficult to handle issues. Additional responsibilities include gathering requirements to ensure implementation of enhancements or features as requested by customers to HR Help Desk module. This role could be promoted into a role responsible for management, 1-2 direct reports initially.
Cyber Systems Operations
Information Systems Technician Job 45 miles from Charlotte
SECURING OUR TECHNOLOGY The Air Force relies heavily on advanced computer and software systems, so it is paramount to keep those systems safe. It's the job of Cyber Systems Operations specialists to design, install and support our systems to ensure they operate properly and remain secure from outside intrusion. These experts enhance our capabilities and provide us with the best and most secure systems so we can stay ahead of the curve in everything we do.
REQUIREMENTS
You must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum Education
You must be 17-42 years of age, a U.S. citizen and obtain a qualifying ASVAB score.
High School Students may start their application as early as the end of their junior year.
ASVAB SCORE REQUIREMENTS
General
Qualifications
Knowledge of cyber system elements
Completion of Cyber Systems Operations Initial Skills course
Completion of a current Single Scope Background Investigation (SSBI)
Completion of 7.5 weeks of Basic Military Training
Must be at least 17, but has not reached age 42 on the date of enlistment
IT Technician - Trackside
Information Systems Technician Job 25 miles from Charlotte
Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position.
Responsibilities:
* Travel with and support the team to at-track events and testing facilities.
* Setup/monitor/teardown trackside IT systems at all race & test events.
* Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment.
* Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions.
* Analyze trends to prevent future problems and implement failover options.
* Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes.
* Ability to wire and test network and coax wires.
* Ability to diagnose radio and antenna issues.
* Additional duties may be assigned.
Requirements:
* 2-4 years of Systems Administration experience.
* Associates degree in engineering or technology-related field, or comparable work experience.
* Ability to lift 40-plus pounds without restrictions.
* Ability to work weekends and travel as required; mostly race weekends with some weekday travel required.
* Exceptional level of organization and attention to detail.
* Ability to work in high-pressure situations and with minimal supervision.
* Self-starter and highly motivated to succeed.
* Excellent customer service skills.
* A+ Certification required within 90 days of start date.
This position is subject to periodic drug screenings during employment per sanctioning body guidelines.
**IT Technician - Trackside**
Location Mooresville, NC Employment type Full time Published date Published on 11.11.2024 Location Mooresville, NC, USA Update date 15.11.2024 Software Developer | Software Engineer | Software Engineer | Software Engineer Team Penske is looking for a talented IT Professional to join our team as a senior level Software Engineer in Mooresville, NC (on-site position, this is not a remote or hybrid position). The role will support the Application Development Team and improve the use of software technology across all racing series.
Location The Archives Assistant will assist in a broad range of basic archival functions such as processing, preservation, organization and cataloging of video, photos, documents and various artifacts in the collection housed at the newly established Team Penske Heritage Center.
**Duties include but are not limited to:**
Location Location Mooresville, NC, USA Update date 11.11.2024 Test Technician | Engineering **Job Description:**
Location Mooresville, NC, USA Update date 11.11.2024 Machinist **Responsibilities:**
IT Technician - Trackside
Information Systems Technician Job 25 miles from Charlotte
Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **IT Technician - Trackside** Regular Full-Time 30+ days ago Requisition ID: 1347 Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position.
Responsibilities:
* Travel with and support the team to at-track events and testing facilities.
* Setup/monitor/teardown trackside IT systems at all race & test events.
* Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment.
* Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions.
* Analyze trends to prevent future problems and implement failover options.
* Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes.
* Ability to wire and test network and coax wires.
* Ability to diagnose radio and antenna issues.
* Additional duties may be assigned.
Requirements:
* 2-4 years of Systems Administration experience.
* Associates degree in engineering or technology-related field, or comparable work experience.
* Ability to lift 40-plus pounds without restrictions.
* Ability to work weekends and travel as required; mostly race weekends with some weekday travel required.
* Exceptional level of organization and attention to detail.
* Ability to work in high-pressure situations and with minimal supervision.
* Self-starter and highly motivated to succeed.
* Excellent customer service skills.
* A+ Certification required within 90 days of start date.
This position is subject to periodic drug screenings during employment per sanctioning body guidelines.