Desktop Support Engineer
Information systems technician job in Washington, DC
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Desktop Support Specialist
Information systems technician job in Washington, DC
Onsite role
Client is looking to add to its Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Client is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
Resolve technical issues and closing out assigned.
Service/Incidents requests within the agency's Service Level Agreements.
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Network Support Technician
Information systems technician job in Washington, DC
Network Deployment (Network Support)
2 Months Contract
Washington, DC
Hours of Coverage and Locations
Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday.
This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site.
Deployment Scope, Activities, and Responsibilities
The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices.
Key Deployment Activities and Roles:
Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management.
Provider Summary of Obligations for Deployment Services:
Scheduling resources and completing services per Installation Guide.
Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates.
Network Technical Skills
Cabling Knowledge:
Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a).
Familiarity with different types of cables and connectors (RJ45, patch panels).
Installation Techniques:
Proficiency in running, terminating, and testing cables.
Knowledge of best practices for cable management and organization.
Testing and Troubleshooting:
Experience using cable testers and other diagnostic tools (e.g., ethernet testers).
Ability to troubleshoot common connectivity issues.
Network Fundamentals:
Basic understanding of networking concepts (e.g., IP addressing, subnetting).
Familiarity with switches, routers, and other networking hardware.
Safety Procedures:
Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards).
Soft Skills
Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site.
Attention to Detail: Precision in installation and testing to ensure compliance with standards.
Communication: Ability to communicate effectively with clients and team members about technical issues and solutions.
Time Management: Skill in prioritizing tasks to meet project deadlines efficiently.
Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges.
#LI-CGTS
#TS-3262
Lifecycle Refresh Technician (Federal Government Project)
Information systems technician job in Washington, DC
Title: Lifecycle Refresh Technician
Type : Fulltime
Responsibilities:
Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
Experienced in the use of Active AD consoles and managing devices and categories
Push security patches and policies utilizing tools.
Work with the Tier-3/4 imaging team for image and re-image of the workstations.
Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site five (5) days a week.
Qualifications:
Bachelor's degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance.
W2 - Broadcast IT Engineer II
Information systems technician job in Washington, DC
Top 3 Technical skills:
VMware experience
Broadcast - workstation, Reply, TV
Windows
Shifts:
Sunday - Thursday
Tuesday - Saturday
10:00 AM - 6:00 PM or 2:00 PM - 10:00 PM
Responsibilities:
Collaboration, installation, and integration of IT centric workflows and technologies to support real time broadcast and production.
On site support for live event staging and broadcasting. Supporting live events and the concepts of live video production techniques is required.
Perform complex problem solving, backup, archiving, and business continuity to support maximum up time, often in a live high-pressure environment.
Coordinate security on all Active Directory and Office 365 Apps.
Responsible for monitoring, management, and administration of broadcast VM environment.
Assist and direct Tier 1 resources with solving advanced issues.1
Provide departmental support on a rotating basis with other staff for arena events and provide 24/7 coverage.
Maintain all documentation, including as-builts, wire lists, cable labeling, and other drawings.
Complete scheduled change submissions and real time communication of active issues.
Research and share recommendations for equipment acquisitions, upgrades, or replacements.
Other duties as assigned.
Minimum Qualifications:
Bachelor's degree.
5 years of experience in supporting computer hardware, network, and PC operating systems.
7 years of multimedia experience inclusive of live event and broadcast production.
Expertise working with Windows 2016 Server, Active Directory, DNS, DHCP, and Office 365.
Demonstrable experience in advanced problem-solving techniques and monitoring.
High degree of integrity, able to handle sensitive and confidential material.
Effective interpersonal, written, and verbal communication skills.
Ability to work effectively in a multifaceted, fast-paced environment.
Able to initiate own daily assignments, follow through on matters of concern, and use independent discernment to take appropriate actions.
Solid attention to detail, outstanding organizational skills, and ability to prioritize and meet timelines.
Experience with online streaming platforms such as YouTube, Twitch, and other platforms commonly used for internet-based transmission and distribution.
Knowledge of Visio/AutoCAD for the purpose of creating and interpreting documentation related to.
Flexibility to work evenings, weekends, and holidays as needed.
Thanks!
Information System Security Engineer
Information systems technician job in Washington, DC
ISSO
Industry: Government Contracting
Our client is seeking a talented ISSO to join their team. This position will support the Assistant Secretary for Administration (ASA) under guidance from the CIO's Information System Security Manager (ISSM). The candidate will ensure a portfolio of 4 systems are in compliance with applicable NIST standards, and provide standard ISSO services. The candidate will also work closely with the other ISSOs supporting the client customers to provide leadership and mentoring and ensure consistent delivery of ISSO services.
ISSO Key Responsibilities:
· Ensure applicable cybersecurity policies are implemented for systems and information system-related physical security also under purview.
· Maintain operational security posture consistent with current security policy.
· Report actual or suspected computer-security incidents to DOT CSIRC within time frames established by DOT Incident Response policy for incident types in accordance with US-CERT.
· Distribute cybersecurity notices and advisories to appropriate personnel and that vendor-issued security patches are expeditiously installed.
· Serve as primary security to system owners, common control providers, and users.
· Serve as focal point for cybersecurity incident reporting and subsequent resolution.
· Assisting ISSM in reviewing contracts for information systems under the Component's control to ensure that cybersecurity is appropriately addressed in contract language.
· Ensure all security-related SDLC documentation meets all identified security needs.
· Maintain Security Assessment and Authorization (SA&A) documentation for information systems under purview according to DoT Cybersecurity Policy and Compendium.
· Ensure selection of NIST SP 800-53 baseline security controls are appropriate for system based on FIPS 199 security categorization, NIST SP 800-53 guidance, and supplemental DOT policy specified in DoT Cybersecurity Compendium.
· Assist System Owner, Information Owner, and ISSM in recording all known security weaknesses of assigned information systems in POA&Ms IAW DoT policy and procedures.
· Track all security education and awareness training conducted for personnel and contractors, as required by DoT Cybersecurity Policy and Compendium.
· Provide security advice to AO and System Owner on all matters (technical and otherwise) involving security of the information system.
· Ensure required updates are performed to key documents in accordance with NIST SP 800-37 for continuous monitoring.
· Identify changes to systems that may impact security controls, perform security impact assessment of proposed changes, report any change in risk posture, and provide recommendations for risk mitigation.
· Ensure proper backup procedures exist for assigned information systems and that procedures are performed and tested in accordance with System Security Plan.
· Assist System Owner and ISSM to ensure external connections to/from DoT information systems and networks are provided by an approved DoT Trusted Internet Connection Access Provider (TICAP) or DoT-approved Managed TIC Provider Service (MTIPS).
· Ensure audit logs are captured, maintained, and analyzed as required by NIST SP 800- 53 and any supplemental Departmental Cybersecurity Policy and the Compendium.
· Ensure DoT enterprise information security management system (CSAM or its successors) accurately contains required information system inventory, categorization, POA&Ms and other security metrics required by DoT CIO through this policy.
· Complete mandatory annual specialized information security training.
ISSO Required Skills:8+ years of experience in IT Security
Certified Information Systems Security Professional (CISSP) certification.
Understanding of NIST 800.53 and its applicability to IT Systems.
Expertise with Risk Management Framework, FEDRAMP and FISMA.
Understanding authentication in the cloud environment.
Experience with continuous monitoring of a cloud system
Experience working on assessments with third party assessments organization (3PAO)
AWS/Azure associate certified
ISSO Compensation and benefits: $120,000
Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 10 federal holidays and PTO.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
IT Support Specialist
Information systems technician job in Washington, DC
The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices.
Receive shipments, Scan all assets into the Asset management Tool.
Store in appropriate designated locations.
Move/Retrieve assets marked for disposal.
Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed.
Deliver received devices to end users/groups.
Participate in Imaging End points and PC Replacement activities.
All other related duties as assigned.
Daily Operations
Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT
Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s
Issue and/or Deliver Assets to customer
Degauss Operations
Assist with receiving Assets to be Surplussed
Scan Assets into ITAM Tool
Remove Storage Devices from Asset and Label appropriately
Degauss Storage device as required per SOP
PC Replacement Operations:
Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required.
Reporting:
Provide reports as needed
Auto-ApplyTechnical Support Specialist
Information systems technician job in Washington, DC
The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.
This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.
Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.
The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users.
Duties and Responsibilities
Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence.
Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs.
Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration.
Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges.
Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units.
Assist with projects such as hardware or software upgrades, office moves, and special events.
Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors.
Maintain accurate records of user requests and incidents in the IT Service Management System.
Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
Bachelor's degree or equivalent work experience
A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including:
Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow
Experience supporting Windows-based computers, including Microsoft Windows 10/11
Experience supporting iOS, Android and MDM solutions
Experience working with vendors on support cases
Preferred:
Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
PowerAutomate/PowerShell/Python scripting
Experience with RPA tools, Microsoft Graph and Microsoft PowerApps
Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
Auto-ApplyTechnical Support Analyst
Information systems technician job in Washington, DC
https://www.linkedin.com/jobs/view/**********/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&ref Id=JayItgDmuUKunPttf%2Bxxug%3D%3D&tracking Id=bSWXB3Sn3vtT29Z2V688Ig%3D%3D
About the job Washington, District of Columbia Job Description Responsibilities:
Foster and exemplify customer-first service.
Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed.
Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate.
Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk.
Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods.
Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters.
Assist with occasional one-on-one user training.
Initiate, complete, and follow-through with all assigned and self-generated tickets.
Maintain IT Asset Management database to ensure it is kept current and accurate.
Build firm standard PCs and laptops per firm guidelines.
Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines.
Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received.
Serve as a vendor contact for all printer problems.
Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program.
Provide setup and support of remote access and two-factor authentication software (MFA).
Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention.
Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group.
Provide assistance with audio visual/teleconferencing setups, including:
Laptop/projector connections.
TVs including Plasma, LCD, or LED
Support and maintain over 20 conference rooms including a conference center with 100 plus capacity.
Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom.
Install and beta test new technology, and, assist with telecom-related issues as necessary.
Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices.
Install and test new hardware and software technology.
Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers.
Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled.
Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers.
In rotation with other local IT staff, serve as 24/7 on-call emergency technician.
Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user.
Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms.
Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period.
Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director.
Qualifications:
Customer service is paramount in this role.
The candidate should have a desire to provide excellent customer service.
Several years of law office support experience is desired.
Experience should be specific to providing technical support to the firm's users.
A working knowledge of legal applications including document management systems is also highly desired.
Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required.
Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus.
Additional understanding of printers, remote access tools and mobile devices are required.
A basic understanding of network engineering and IP-based telecommunications is required.
This position involves overtime and/or shifts on weekends or corporate holidays when necessary.
Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices.
Excellent organizational skills, customer service, and desk side support skills are required.
The successful candidate must be self-motivated and possess a high attention to detail.
Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills.
This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels.
Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers.
This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at *********************************.
IT Specialist
Information systems technician job in Washington, DC
Salary:
IT Specialist
This position will support our joint venture with partner company, ATI, Inc. DGI-ATI (JV) has a current need for a full-time IT Specialist.
Great Pay and Benefits for an IT Specialist
Competitive salary; $111,000 - $133,000/year depending on experience
11 annual paid holidays and minimum 13 days of paid leave;
Employee and family medical, dental, vision, and prescription insurance with 75% of the premiums paid by the company;
Employer paid short-term and long-term disability, and life insurance.
401(k) plan immediately vesting with 4% employer match; and
Professional development assistance including memberships, professional licenses, and tuition reimbursements.
Duties and Responsibilities
Duties may include, but not be limited to, the following:
Assist in digitizing manual processes, streamlining workflows, and maintaining internal websites.
Administers, develops, delivers, and supports information technology (IT) systems and services. The areas of focus include policy and planning, enterprise architecture, security, systems analysis, applications software, operating systems, network services, data management, internet, systems administration, and customer support.
Manages the base LAN/WAN systems, designs and monitors new complex network systems, configures, and installs network hardware/software, and maintains LAN Operations.
Performs feasibility studies on complex information systems and conducts in-depth analyses complicated by novel problems.
Keeps abreast of emerging technology to predict future network needs.
Participates in management discussions, meetings, committees, or special projects.
Required Qualifications and Experience
Must have at least three (3) years of IT-related experience in the federal service or private or public sector. Additionally, specialized experience required includes:
Knowledge of IT network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements.
Knowledge of the organization's network architecture, topology, and protocols sufficient to plan, design, develop, and integrate network systems and security plans and procedures consistent with existing or planned network infrastructures,
Knowledge of methods, techniques, and processes for the integration and optimization of system components, infrastructure requirements, and test and evaluation methods sufficient to install and operate large and complex network programs and provide technical guidance to others in designing, testing, operating, and maintaining network programs.
Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.
Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Experience with PowerApps and Power Automate development
Experience with Office 365 management (SharePoint, Teams, Forms, etc.)
Experience with Website maintenance and content updates; Wordpress experience preferred
Process improvement and automation mindset
Basic Tier I support experience is a plus.
BA/BS degree in computer science, engineering, information science, information systems management, or other related studies.
Candidates must be US Citizens
Must be eligible to obtain and maintain clearance;Candidate must be able to work independently in a secure or sensitive environment
Job Type: Full-time
Pay Range: $111,000 - $133,000/year depending on experience
Location: Washington, DC
Working Hours: Normal Work Hours Monday Friday (anticipate 40 per week).
About DGI
Dayton Group, Inc. (DGI) is an 8(a), EDWOSB, and HUBZone certified small business, established in 2012 and headquartered in Maryland. We deliver high-quality services to federal agencies, specializing in working at secure federal facilities worldwide. Our core offerings include facility management & operation, construction management, program management, and environmental/EHS services. DGI is committed to the highest standards of security and compliance. Our employees rise to new challenges and reach new heights every day. DGI rewards outstanding performance with great opportunity, compensation, and recognition.
This job description is not intended to be all-inclusive. Selected candidate may perform other related duties as assigned to meet the ongoing needs of the organization.
DGI-ATI JV provides equal employment opportunities to all qualified individuals, including protected groups, protected veterans and individuals with disabilities. DGI-ATI complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training. We are an E-Verify Employer in the United States. We will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please let your recruiter know.
IT Governance SME
Information systems technician job in Washington, DC
Full-time Description
Job Title: IT Governance SME
Job Type: Full-time
Location: Hybrid, DC - Hybrid work arrangement with required onsite presence during core federal hours (Monday-Friday, 9:00 AM - 3:00 PM ET) and additional onsite coverage as mission dictates
Dynanet Corporation Overview:
Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.
About the Role:
The IT Governance SME is responsible for strengthening strategic IT governance and investment oversight across the customer's portfolio of technology systems (approximately 50 applications/150 systems). This role focuses on aligning technology initiatives with the customer's mission and strategic goals, optimizing compliance with system development lifecycle best practices, ensuring cost effectiveness, and implementing integrated risk management frameworks. The SME will develop and drive use of analytics to enhance decision-making and program outcomes while serving as the enterprise project management office focal point. This position requires expertise in federal IT governance frameworks, portfolio management, and enterprise architecture to support the customer Tech's transformation to a federated technology ecosystem.
Requirements
Roles & Responsibilities:
Strategic IT Governance & Investment Oversight:
Strengthen strategic IT governance frameworks that align technology initiatives with the customer's mission and federal priorities
Ensure 100% of IT investments and projects are reviewed for alignment with the customer's strategic goals
Monitor that at least 90% of projects deliver measurable outcomes within planned scope and timeline
Optimize compliance with system development lifecycle best practices across all technology initiatives
Implement integrated risk management frameworks for portfolio-wide technology investments
Support governance frameworks that drive technology delivery rather than impede progress
Enterprise Portfolio Management Office:
Serve as enterprise project management office, evaluating IT infrastructure for efficiency and rational enterprise architecture
Provide unified enterprise portfolio management approach reflecting and overseeing all projects to ensure alignment and reduce duplication
Manage portfolio of 50+ applications and 150+ systems with approximately 1-5 interfaces/integrations per system
Lead agile project planning, execution, and delivery, integrating with tools for full lifecycle visibility
Modernize enterprise performance lifecycle, risk management framework, and compliance governance support
Expand adoption of agile methodologies 100%, targeting 20% increase in sprint velocity and 15% reduction in project cycle times
Data Analytics & Decision Support:
Develop and drive use of analytics to enhance decision-making and program outcomes
Create Executive Dashboard with real-time data, trend analysis, and recommendations
Deliver real-time dashboards with 99% data accuracy to support timely and informed CIO-level decision-making
Extract and normalize data from diverse sources to build comprehensive portfolio insights
Provide data-driven insights to guide IT investment budgeting and strategic planning
Support meaningful Capital Planning and Investment Control (CPIC) process through analytics
Enterprise Architecture Management:
Lead the development, maintenance, and alignment of the agency's Enterprise Architecture (EA)
Create and update documentation across all FEAF reference models (PRM, BRM, DRM, ARM, IRM, SRM)
Ensure compliance with FEAF standards and establish performance reporting structures
Foster stakeholder engagement and provide expert guidance to support strategic planning
Maintain 80% up-to-date EA documentation with timely performance reports and actionable insights
Support informed decision-making and continuous improvement through architecture governance
FITARA & Compliance Management:
Process approximately 110+ FITARA reviews annually with peak periods of 42 requests (Jun-Aug) and off-peak of 12 requests (Oct-Dec)
Conduct FITARA reviews and provide feedback to ensure compliance with federal IT acquisition requirements
Support system registrations (approximately 19 annually) and software assessments (10+ annually)
Coordinate Analysis of Alternatives processes (3-10 annually) to support technology decision-making
Ensure compliance with federal standards including FISMA, FedRAMP, Clinger-Cohen Act, NIST Standards, and DOGE requirements
Performance Monitoring & Reporting:
Develop and maintain performance metrics and KPIs for IT portfolio management
Create dashboard reporting capabilities (3-30 reports annually) to track portfolio performance
Support Technical Board Reviews including Sprint Reviews/Demos (55+ annually), Project Initiation Reviews, and Production Readiness Reviews
Provide regular portfolio status reporting to senior leadership and stakeholders
Monitor and report on customer satisfaction improvements targeting 20% increase and 30% reduction in service request resolution times
Risk Management & Compliance:
Implement comprehensive risk management frameworks across the technology portfolio
Ensure all current systems maintain ATOs with support for new and renewing authorizations
Support system decommissions (2-4 annually) and technology lifecycle management
Maintain compliance with federal regulations while enabling smart, well-defined risk-taking
Coordinate with cybersecurity and privacy teams to ensure integrated compliance approaches
Stakeholder Engagement & Communication:
Foster stakeholder collaboration across the customer Tech teams, program offices, and external partners.
Coordinate with other HHS OCIO divisions to streamline IT services under unified governance.
Support briefings and presentations for senior leaders, working groups, and oversight bodies.
Facilitate cross-functional coordination to break down organizational silos.
Required Professional Skills:
IT Governance Expertise: Minimum 6+ years of experience in federal IT governance, portfolio management, and investment oversight
Federal Compliance: Deep knowledge of federal IT frameworks including FISMA, FedRAMP, FITARA, NIST Standards, and Clinger-Cohen Act
Portfolio Management: Experience managing large-scale IT portfolios with 50+ applications and complex system integrations
Enterprise Architecture: Proficiency in FEAF reference models and enterprise architecture documentation and maintenance
Data Analytics: Advanced skills in data analysis, dashboard development, and real-time reporting for executive decision support
FITARA Experience: Hands-on experience with FITARA review processes, compliance tracking, and federal IT acquisition requirements
Agile Methodologies: Knowledge of agile project management practices and lifecycle management tools
Risk Management: Experience implementing risk management frameworks in complex federal IT environments
Performance Measurement: Ability to develop and track KPIs, SLAs, and performance metrics for large IT portfolios
Stakeholder Management: Experience coordinating across multiple organizational divisions and external partners
Federal IT Systems: Understanding of federal system development lifecycle, ATO processes, and compliance requirements
Preferred Professional Skills:
Certifications: PMP, TOGAF, ITIL, or equivalent IT governance and architecture certifications
Federal Experience: Previous experience with the customer, HHS, or similar federal agencies managing large IT portfolios
Dashboard Development: Experience with Power BI, Tableau, or similar business intelligence and reporting tools
System Integration:?Knowledge of system-to-system integrations and technology mapping
Cloud Migration: Experience supporting cloud migration initiatives (NGSC, Azure) and hybrid infrastructure management
CPIC Process: Understanding of federal Capital Planning and Investment Control processes and OMB reporting
Advanced Analytics: Experience with advanced data analytics, predictive modeling, and trend analysis
Change Management: Knowledge of organizational change management during technology transformations
Advanced Degree: Master's degree in Information Technology, Business Administration, or related field
Dynanet Team Requirements and Expectations:
Possess Strong written and verbal communication skills.
Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Education/Experience Requirements:
Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or related field required
Experience: Minimum 8+ years of IT governance, portfolio management, or enterprise architecture experience in federal environments
Federal Experience: Minimum 4+ years of direct federal government or federal contracting experience with IT governance frameworks
Portfolio Management: Minimum 5+ years managing complex IT portfolios with multiple concurrent projects and systems
Compliance Experience: Demonstrated experience with FITARA, FISMA, and other federal IT compliance requirements
Analytics Experience: Minimum 3+ years developing dashboards, reports, and data analytics for executive decision support
Architecture Experience: Experience with enterprise architecture frameworks and documentation standards.
Employee Benefits Overview:
Industry Competitive Compensation
Medical and Dental Insurance
Paid Time Off/Holidays
401(k) Retirement Plans with Matching
Remote Work*
Paid Training
Employee Referral Program
Employee Development Program?
*Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for stakeholder coordination and governance meetings.
IT Audit Specialist
Information systems technician job in Washington, DC
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit *****************
Are you Ready for a Career with Impact? Match your passion with our mission: ASSURANCE, INSIGHT, ADVICE.
Now is an exciting time to join our team! Join the World Bank Group's Internal Audit team (GIA), and you will have opportunities to take risks, challenge the status quo and shape the future by supporting the WBG mission for greater good. We are looking for people who can think innovatively, are enthusiastic, and who enjoy working in teams.
Group Internal Audit (GIA) helps to protect and enhance World Bank Group processes by providing independent, objective and insightful risk-based assurance and advisory services. We encourage you to visit our website.
Our IT Audit Staff are passionate about the execution and delivery of assurance and advisory engagements covering IT, Cyber Security, Data Management, and other key strategic initiatives of the World Bank Group.
Some specific responsibilities for this role will include:
* Working on dynamic risk assessment - performing risk assessments of business units, business processes and technologies as input into annual work program
* Supporting multiple engagements concurrently
* Completing major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and data protection/privacy management
* Developing process descriptions and key control narratives
* Developing audit plans and performing tests of controls
* Coordinating and conducting client interviews
* Summarizing and communicating results
* Engaging closely with key clients
* Leading and coordinating integrated IT audit work
* Supporting data analytics
Selection Criteria
* Prior audit experience is not required.
* A minimum of 5 years' relevant experience, preferably in financial institutions, international organizations, or similar environment.
* Audit/Consulting experience with Big 4 Firms is welcome. Preferred experience includes:
o 5+ years of experience with IT control and risk management frameworks;
o 3+ years of experience in planning and conducting audits or project/process management;
o 1+ years of conducting audits of cybersecurity controls, cloud-based solutions or emerging technologies such as RPA, IoT and AI.
* Master's degree in relevant field, or 7+ years relevant experience with bachelor's degree.
* Certifications related to Cyber Security, Information Security, Technology, Project Management or Auditing. Certified Information Security Professional (CISSP) considered a plus.
* Expertise as a practitioner or auditor in one of the following areas: information security operations or Network operations; Project Management and Governance; ERP security and control reviews (Oracle, SAP, PeopleSoft).
* Demonstrated knowledge of networks technology, identity and access management, operating systems, midrange platforms, personal computers, system development (SDLC, DevSecOps), databases, client/server architecture.
* Experience in utilizing data analysis in support of internal auditing.
* Experience in conducting IT integrated, application reviews and system development life-cycle audits.
* Excellent analytical, organizational, and communications skills; ability to successfully manage high-priority projects with a variety of stakeholders and deliver high-quality work.
* Excellent partnering skills and stakeholder management.
* Effective oral and written communications skills.
* Maintaining a continuous improvement mindset, embracing agility and being open to change. Proactive and innovative, with an open and collegial work style with an ability to listen and integrate ideas from diverse views, create partnerships, and collaborate with others.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information systems technician job in Washington, DC
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Specialist (Customer Support)
Information systems technician job in Washington, DC
General Job Information DC Public Library Office of Information Technology supports a larger, multi-site network environment of wired and wireless staff and public workstations connected to cloud-hosted servers and applications within and outside the District of Columbia.
This position is located in the Office of Information Technology and Systems (ITS), District of Columbia Public Library. The incumbent provides customer support to neighborhood services and other library units, and provides prompt resolutions of trouble tickets generated by staff responsible for the public computing access network and the administrative network. The incumbent also acts as a liaison with neighborhood library and central library staff to update and maintain software and hardware for public and staff use. The incumbent provides backup support for the public access and print management system.
DUTIES AND RESPONSIBILITY
* Sets up, maintains and troubleshoots workstation and server operating systems. Installs computers, monitors, printers, scanners, and related equipment, ensuring compatibility of hardware and considering the needs of the user at all DCPL locations
* Enters and updates service requests in problem tracking and resolution databases (e.g. Remedy).
* Diagnoses and resolves problems in response to customer reported incidents and needs.
* Assists with desktop application enhancement programs.
* Organizes and conducts appropriate public access training meetings for library services staff.
* Performs quality control on contracted support staff work.
* Partitions and formats hard drives, loads operating system, and selects appropriate configurations; sets up server options.
* Installs and configures off the shelf applications, programs, including word processing, spreadsheet, database, and presentation software. Instructs customers in person, via email and by telephone, in use of hardware and software, security procedures
* Responds to calls about malfunctions, troubleshoots both hardware and software to identify and resolve problems and makes repairs, if necessary. Maintains records in IT help desk and asset tracking systems.
* Develops and updates IT documentation. Instructs customers in the operation of digital telephone service, and voice mail. Troubleshoots basic telephone and cabling problems.
EDUCATION AND EXPERIENCE
The incumbent must possess at minimum an Associate's degree from an accredited institution plus a minimum of three (3) years of experience in the implementation of microcomputer hardware and software and related peripherals, management of operating systems and application programs and direct involvement with users.
In addition, the following is required:
* Knowledge of Microsoft Windows Client and Server operating systems, Active Directory, Group Policy and TCP/IP
* Knowledge of Internet working communications principles regarding LAN-to-LAN and LAN-to-WAN bridging and routing.
* Knowledge of advanced Microsoft Windows desktop support and administration principles.
* Knowledge of the District's network architecture to ensure homogeneous interconnecting networks within the broader wide area network.
* Ability to speak and write clearly and effectively and to deal with others in a diplomatic but persuasive manner.
RESIDENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.
LICENSES AND CERTIFICATIONS
Must possess and maintain a valid motor vehicle license issued by state of residence. Microsoft (i.e. MCP, MCSE, MCSA) and Apple (i.e. ACMT, ACDT or ACPT) Certifications preferred.
WORKING CONDITIONS/ENVIRONMENT
The work is performed in an office setting.
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Full Time Appointment
Collective Bargaining Unit: This position is in the collective bargaining unit.
Telework: At the discretion of the incumbent's supervisor
Appointed Salary - The selected incumbent will be appointed at the appropriate salary rate of an CS 11 based on the DPM's guidelines.
Budgeted Salary - This position is budgeted for a minimum salary of $74,893 to a maximum salary of $84,517.
NOTE: We appreciate every applicant's interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process.
IMPORTANT: All District government agencies must go through a waiver process through the Office of the City Administrator (OCA) for final approval before a candidate may officially start employment.
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.
Spring Internship - IT
Information systems technician job in Washington, DC
The Pharmaceutical Research and Manufacturers of America (PhRMA) is seeking an internship candidate to support IT Department initiatives, activities, and priorities. The Intern will broadly assist members of the IT Department in providing IT support to other departments within PhRMA and work closely with multiple teams.
The successful candidate will gain experience in a wide range of issues. Examples include assisting with the rollout of Windows 11 upgrades to Lenovo laptops, adoption of Microsoft Copilot and other AI technologies, and the development of Standard Operating Procedures (SOPs) along with helpful guides and knowledge base articles based on historical ticket analysis. This role is ideal for individuals looking to gain hands-on experience in IT support, Windows deployment, and modern productivity tools.
This is a paid position. This internship will start on January 20, 2026 and the intern will work Mondays through Thursdays on a 30-hour per week schedule for a 3-month term in the Washington, DC office.
The Intern's responsibilities may include:
Responding to and resolving end-user IT support tickets in a timely manner.
Coordinating support with other functional leads to facilitate quick resolution of issues.
Analyzing recurring issues and propose improvements to reduce ticket volume.
Authoring new Standard Operating Procedures (SOPs) in support of streamlining processes.
Creating user-friendly guides and FAQs to support effective usage of existing and soon-to-be launched technologies.
Contributing to the development of internal materials or presentations on IT topics.
Attending internal meetings, coordinating with IT and cross-functional staff to develop agendas and summarize discussions.
Assisting in the planning and execution of Windows 11 upgrades across the organization.
Assisting in the management of IT equipment/assets tracking system.
Providing post-deployment support and troubleshoot migration issues.
Helping to drive adoption of AI productivity tools such as Microsoft Copilot.
Providing support for meetings, including assembling data or analytics to inform discussions.
Performing other duties as assigned.
Requirements:
Current student with an interest in Information Technology, Computer Science, or related field.
Ability to operate all office equipment including but not limited to: computers and associated peripherals, telephones, copy machines, network and standalone printers, etc.
Ability to lift and move up to 20 pounds of IT equipment as needed.
Advance understanding of Windows 10/11 operating systems.
Basic understanding of Apple Mac operating system.
Proficient with Microsoft 365 tools.
Familiarity with AI Tools (Copilot/ChatGPT) is a plus.
Strong customer relationship and problem-solving skills (independent and able to adjust
to changing priorities).
Solid communication skills with the ability to explain technical concepts to a non-technical audience.
Strong desire to build relationships/collaboration skills.
Potential Salary
$25 - $35 per hour based on the level of degree program.
Who we are The Pharmaceutical Research and Manufacturers of America (PhRMA) represents the country's leading innovative biopharmaceutical research companies, which are laser focused on developing innovative medicines that transform lives and create a healthier world. Together, we are fighting for solutions to ensure patients can access and afford medicines that prevent, treat and cure disease. Over the last decade, PhRMA member companies have invested more than $850 billion in the search for new treatments and cures, and they support nearly five million jobs in the United States.
Connect with PhRMA For information on how innovative medicines save lives, please visit: *************************************************************************************
Equal Opportunity Employer
PhRMA provides equal employment opportunities to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation or veteran status in accordance with applicable federal, state and local laws governing nondiscrimination in employment.
The job description contains an overview of the activities and duties for this role. Responsibilities may change and new ones may be assigned at any time.
Auto-ApplyMicrosoft Office 365 Junior Systems Administrator
Information systems technician job in Washington, DC
Job Description: Short Description: We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services. Complete Description: Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.Key Responsibilities:· Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.· ·Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently.· ·Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.· ·Perform bulk activations, user setup, andlicense assignments within the Microsoft 365 admin center to support user onboarding and maintenance.· ·Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.· ·Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform's capabilities.· Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.Qualifications:· Well versed in Microsoft 365 administration.· Experience with end-user support and troubleshooting for Microsoft 365 services.· Experience with endpoint management using various MDM services, (Workspace One, Intune)· Familiarity with Exchange Online.· Ability to follow structured migration and onboarding processes.· Strong communication skills for providing effective user training and support.Minimum Education/Certification Requirements:· Bachelor's Degree or Equivalent Experience. Skills Matrix:· Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID). Required 3 Years · Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID. Required 3 Years · Experience with Azure AD Connect. Required 3 Years · Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders. Required 3 Years · Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11. Required 3 Years · Troubleshooting Outlook client connectivity issues. Required 3 Years · Troubleshooting email delivery and email routing issues. Required 3 Years · Expert-level customer service and client-facing expertise with Office 365. Required 3 Years · Experience supporting and training end -users on Outlook 2010, 2013 and 2016 and configure it for new O365 service. Required 3 Years · Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services. Required 3 Years · Certifications: Microsoft 365 Certified: Administrator Expert. Required · Bachelor's Degree or Equivalent experience. Required Compensation: $40.00 - $44.00 per hour
About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Auto-ApplyJunior SOC Cybersecurity Incident Responder
Information systems technician job in Washington, DC
Description & Requirements Maximus is currently hiring for a Junior Cyber Defense Incident Responder for an onsite position in Washington, DC (near Union Station). Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS055, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
* Respond to cyber incidents, including handling SOC IR phone calls and emails from clients and customer points of contact.
* Support detection and incident handling & response, of cyber threats affecting internal and external client networks.
* Maintain knowledge of current vulnerabilities, response, and mitigation strategies used in the cybersecurity operation center.
* Analyze and report cyber threats, assisting in deterring, identifying, monitoring, investigating, and analyzing computer network intrusions.
* Follow Federal IRP, SOC SOPs, and other documentation procedures to work effectively while focusing on process improvement.
* Possess knowledge of multiple technologies and system types.
* Articulate the incident response lifecycle clearly.
Job-Specific Minimum Requirements:
* Bachelor's degree with 1-3 years of experience in cyber defense incident handling (or equivalent experience).
* 1+ years of SOC experience with direct experience in incident handling and response activities.
* Knowledge of security tools and the security stack.
* Hands-on experience with Splunk SIEM, including at least one year as a cybersecurity or security operations analyst.
* Basic understanding of network protocols and packet analysis tools.
* Certification: Security+ or equivalent. Splunk Fundamentals I & II preferred.
* Clearance: Ability to obtain and maintain a Public Trust clearance
#techjobs #clearance #VeteransPage
Minimum Requirements
TCS055, T1, Band 4
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Easy ApplyInformation Technology Support Specialist
Information systems technician job in Washington, DC
Washington, DC | Hybrid | $26.44 - $29.80 per hour| Washington Post Top Workplace Community of Hope is seeking a dedicated IT Support Specialist to ensure our staff have the reliable technology and support they need to serve families and individuals across our healthcare, housing, and community programs. In this role, you'll provide hands-on technical support, troubleshoot systems and networks, and resolve requests quickly to keep our mission-driven team connected and running smoothly. This position is located at the Conway Health and Resource Center in Southwest, DC.
Our Approach and Values:
* We celebrate people's strengths and acknowledge the impact of trauma on people's lives.
* We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
* We lead and advocate for changes to make systems more equitable.
* We strive for excellence and value integrity in all that we do.
What You'll Do
* Responds to requests for technical assistance in person or via phone or email as quickly as possible, at least within 1 business day.
* Provides Tier 1 and 2 technical support to all users, provides timely response and resolution to tickets. Identifies and escalates issues requiring urgent attention .
* Manages IT onboarding of new staff, including computer setup and account setup. Creates network user accounts, email accounts, and sets access permissions for new personnel within a timely manner.
* Immediately manages IT issues related to termination of staff, including removing access when notified by HR.
* Escalates issues to IT Network Manager or Systems Administrator quickly and efficiently to minimize disruption.
* Provides proactive maintenance on workstations as directed.
* Performs hardware and software installations as needed or refers to IT service contractor.
* Travels to Community of Hope sites as needed to support users or assist on IT projects.
Requirements
Must-Haves
* Bachelor's degree in computer science or information technology or equivalent experience.
* 1-2 years' experience in IT support.
* Excellent troubleshooting techniques.
* Excellent analytical and creative problem solving skills.
* Superior customer service skills
* Ability to work well in a team environment, to handle multiple projects simultaneously, and to manage work under tight deadlines.
* Effective verbal and written communication skills.
* Ability to travel to other sites.
* Ability to work evenings and weekends as needed.
Why You'll Love Working Here!
At COH, we prioritize the following well-being and work-life balance-centered benefits:
* 8 x Washington Post 150 Top Workplaces winner
* 8-hour workdays with paid lunch
* 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
* Annual performance-based raises, up to 5% of your annual pay.
* Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
* Medical, dental, vision, life & disability insurance + 403(b) retirement.
* Leadership development, internal promotions and career growth opportunities.
* A culture grounded in equity, compassion, and well-being.
About Us
Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC's largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful.
With the help of our amazing staff, we have successfully provided:
* 50,000+ medical visits
* 6,300+ dental visits
* 17,000+ emotional wellness visits
* 1,384 families and 220 individuals with housing/homelessness prevention services
Ready to bring hope and health to our DC community? Apply today!
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ************ Phone: ************. Community of Hope is an equal opportunity employer.
Salary Description
$26.44 - $29.80 per hour
Summer Intern, IT Operations
Information systems technician job in Washington, DC
Join the future of news We're on a mission to deliver riveting storytelling for all of America. At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.
About Our Team
The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.
Why This Role Matters
We are seeking a ServiceNow Intern to support our ongoing efforts to improve automation, streamline service delivery, and enhance the employee experience. The intern will contribute to platform configuration, workflow design, data integrity, and documentation to help ensure that our ServiceNow ecosystem continues to evolve with the needs of a modern digital media company.
This role is ideal for someone eager to learn how enterprise systems support a complex organization and motivated by solving problems that help teams across the company work smarter.
What Motivates You
* You are curious about how large organizations use technology to improve operations and service delivery.
* You enjoy identifying workflow inefficiencies and exploring ways to automate or enhance them.
* You are excited to learn a leading enterprise platform (ServiceNow) used across industries.
* You are energized by cross-department collaboration and supporting internal stakeholders.
How You'll Support The Mission
* Assist with configuration and administration of ServiceNow modules (e.g., Incident, Request, Knowledge).
* Help build and maintain workflows, forms, and automation using no-code/low-code tools.
* Support data cleanup, reporting, dashboard creation, and quality assurance testing.
* Document processes, updates, and user guides to improve adoption and consistency.
* Collaborate with Support team members to develop solutions.
* Participate in small-scale enhancement projects, contributing to design discussions and testing.
The Skills and Experience You Bring
* A foundational understanding of IT service management concepts (ITSM) or coursework in information systems, computer science, or related fields.
* Interest in developing solutions in ServiceNow
* Interest in integrating platforms like OKTA, Jamf, Workday, etc. into ServiceNow
* Preference is given to candidates with 2+ years of experience in developing technology solutions
Interns are paid hourly and expected to work 35-40 hours per week.
Our internship program is based out of our D.C. office, so you are expected to be on-site for the summer and follow The Washington Post's in-person work policy. We do not provide housing, but can suggest options upon request. You must be enrolled in a degree-seeking program at the time of submitting this application. We encourage you to apply if you are currently a student, regardless of your background or experience with engineering and/or journalism.
Foreign nationals can apply for internships. All work samples must be submitted in English. If selected, the required documentation to verify U.S. work authorization must be provided. The Post is unable to provide visa sponsorship for internships. If you have any questions, please reach out to *****************
We will review all applications and invite a subset of applicants to the next process, which includes live coding and interviews with team leads.
Our program provides a meaningful learning experience for engineers who support The Washington Post's mission. Our interns work directly with our full-time engineers on real production features.
Additionally, you'll be invited to exclusive events like our annual intern hackathon and lunch seminars from leaders across the company.
This internship is not a guarantee of a job at The Post. We have hired from our internship classes in the past, and we hope to continue this trend in the coming years. Note our internship program is not a binding contract - you can take a full-time job elsewhere or from your (or another!) team at The Post before the internship ends.
Collaboration makes us stronger. That's why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week.
Your story awaits. Apply today!
Learn more about The Post at careers.washingtonpost.com.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information systems technician job in Washington, DC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military