Information Systems Technician Jobs in East Fishkill, NY

Job Overview: We are seeking a detail-oriented and motivated individual to join our team as a Marketing & Customer Service Associate. This associate level position will involve performing data entry tasks, assisting with accounts payable (AP) audits, and providing customer service support. The ideal candidate will have strong attention to detail, good communication skills, and a willingness to learn in a dynamic, fast-paced environment. Key Responsibilities: Customer Service: Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Provide product or service information to customers and assist with troubleshooting or resolving issues. Record customer feedback and escalate unresolved issues to the appropriate team or supervisor. Maintain a positive, empathetic, and professional attitude toward customers at all times. Data Entry: Accurately input and maintain data into the company's database or relevant software systems. Verify data accuracy and completeness to ensure consistency and integrity. Perform routine checks to identify and correct errors or discrepancies in data. Entry-Level AP Audit Support: Assist with the review and audit of accounts payable transactions. Support the reconciliation of AP records to ensure accuracy and compliance with company policies. Assist in gathering and organizing necessary documentation for audit purposes. Help identify discrepancies in AP records and work with the accounting team to resolve issues.

Our client is a specialist asset management firm with over $10 billion AUM, specialized in income-oriented credit investments in niche and inefficient markets. As a rapidly growing firm of 100+ employees, they are seeking a full time IT Support Engineer fully onsite out of their Greenwich, CT office. This is for someone really looking to take that next step. This is a time of high-growth at the firm, having hired many over the past year plus. There is a strong push on their IT initiatives currently. The firm makes high caliber long-term investment hires. They are a heavy automation shop, use technology to their benefit, and are not afraid of using AI to improve. The right candidate for this opportunity would be an organized, self-motivated resource who is looking to challenge themselves and grow into performing a larger IT role in the firm. Responsibilities: Desktop Support Candidate will be involved in all aspects of on-premise desktop support in a predominately Windows-based environment; MSP Interface Candidate will be expected to help manage the daily inventory/drive completion of all tickets routed to our MSP for Desktop Support, Phone, Printers and lend a hand in driving MSP-handled Cyber, Server and Networking Projects; Ticket Entry/Tracking Candidate will be expected to log all user requests into a ticketing system and report on delivery times and trends; Development Team Interface Candidate would be expected to work with the Development Team and their consultants to ensure proper infrastructure and account access; and Working with various Infrastructure related vendors to procure hardware. Qualifications: 3-5+ years of experience desktop support in a Windows-based environment Proficient in MS Azure, O365 Applications/Email/Teams, and On-Prem AD/On-Prem Exchange Ability to run an organized, collaborative IT-related project Familiar with SSO and other methods of securely connecting to 3rd party Cloud-based tools Experience with networking and server provisioning projects Working knowledge of PowerShell scripting Knowledge in the following areas would be a plus: SharePoint, SQL and AWS

Emerge is seeking a Help Desk Support Specialist for our client, a consumer healthcare company that focuses on product innovation and quality. The Help Desk Support Specialist reports directly to the Manager of Information Systems for daily assignments and operations. The Helpdesk Support Specialist will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving user inquiries, and ensuring optimal system performance. The Position requires experience in but not limited to Windows, MS-Office, MS-Exchange/Outlook,O365, Azure, Internet, MS-Defender and end user support. Responsibilities Respond to user inquiries and provide technical support via phone, email, or in-person. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain computer systems and applications. Document and track issues using a ticketing system. Escalate complex issues to higher-level support or specialized teams. Provide training and guidance to users on system functionalities and best practices. Maintain up-to-date knowledge of company systems and technologies. Assist in the development and implementation of IT policies and procedures. You are highly proficient in troubleshooting end user computer, mobile device, and occasionally A/V issues, including hardware, software, network, and environmental support on mac OS, Windows, and iOS/iPadOS platforms. Assist with new user, computer, and iPhone/iPad setups and printer support - including ongoing maintenance and or movement of monitors, docking stations, phones, and printers for office desk moves. Manage & support CISCO Call Manager (Add users, Phones, ext.). Help users with basic Wi-Fi and network connectivity issues. Help users navigate and or troubleshoot the M365 ecosystem, including OneDrive, SharePoint, and Teams Assist with endpoint security, EDR, phishing alerts. Assist with troubleshooting conference room NV system. Must be able to document problem resolutions within trouble tickets and maintain written documentation. Coordinate activities with Manager, technical staff, users and vendors, which include service requests and trouble tickets. Provides written and verbal status of projects to all involved parties. Qualifications 4 years of experience in a Help Desk role Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in a helpdesk or technical support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic networking concepts. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Customer-focused with a commitment to providing high-quality support. Strong people skills. Excellent Communication Skills. Excellent planning, organization, and time management skills. A self-starter. Experience with Active Directory, Print Management, and Windows Server. EXPERIENCE WITH THE FOLLOWING ARE A PLUS Experience with remote support tools and software. Knowledge of ITIL practices and principles. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). Cisco, Azure, CompTIA, Apple, and or certifications PowerShell VMware Citrix Work Environment In person, in office role in Tarrytown, NY. Tuesday-Friday work schedule, 32 hours per week. Applicants must be authorized to work in the United States without sponsorship on a permanent basis. Pay range is $30-35/ hour, plus benefits; including - Health, Dental Vision, 401K and PTO. Emerge seeks, in all its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, gender, sexual orientation, national origin, ethnicity, alienage, citizenship or immigration status, age, mental or physical disability, medical condition, pregnancy, military/veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status, or based on their relationship or association with members of a protected class or any other protected classification, in accordance with applicable federal, state and local laws. Emerge is committed to diversity in its most inclusive sense.

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking an IT Compliance Specialist to join our Firm. This individual will be responsible for creating and coordinating IT security-related communications, client assessment responses, and staff training materials. Coordinates with IT resource teams to collect, organize, develop, and maintain technical procedures and collateral documentation. Collects and maintains a library of materials to draw upon for internal, client, and governmental audits. Coordinates with other administrative departments, offices, and our attorneys to assist with policy, procedures, documentation, and training for adherence to required regulations (HIPAA, GDPR …) as requested. Coordinates security reviews of existing and potential third-party providers. Coordinates IT reviews of internal regulation requirements and follow up tasks as required. Assists in creating responses and collecting presentation materials for security assessments and surveys. Participates in IT Risk Analysis process and assist with remediation documentation. Provides documentation, quality assurance, or testing support for processes and procedures as directed. Maintains knowledge of current best practice and client data security requirements. Augments and enhances Firm IT security training and awareness documents. Coordinates production and dissemination of security training and awareness materials. Proposes methods of improving the Firm's information security profile and practices. Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operation, policies, and procedures. Performs other related duties as assigned. Qualifications Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems. Ability to understand and summarize Outside Counsel Guidelines. Excellent writing and communication skills, particularly technical writing. Ability to organize, synthesize, and display information and processes. Ability to understand and communicate compliance requirements. Extensive knowledge of law firm operations. Familiarity with all key Firm systems and technology resources. Ability to tailor technical training materials to suit Firm culture. Ability to work independently and in support of multiple teams to accomplish tasks and program goals. Demonstrates effective interpersonal and communication skills, both verbally and in writing. Demonstrates close attention to detail. Excellent analytical, troubleshooting, organizational, and planning skills. Ability to handle multiple projects and shifting priorities. Ability to handle sensitive matters and maintain confidentiality. Ability to work well in a demanding and fast-paced environment. Ability to work well independently as well as effectively within a team. Ability to use discretion and exercise independent and sound judgment. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education and Experience Bachelor's degree Familiarity with IT Security compliance requirements (ISO27001, NIST, HIPAA, GDPR…) Minimum 5 years' related experience Culture & Life at Skadden What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities. For further details, please visit: ******************************************************* The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $110,000 - $120,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Lara Bell at **************. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage

Job Details Stamford CT - Stamford, CT $20.00 - $27.00 HourlyDescription Service Desk Technician Level 1 Reports To: Service Desk Supervisor Division: Service Desk FSLA: Non-Exempt Office Designation: In-office About The Role: Omega Systems seeks Service Desk Technicians Level I to provide exceptional technical support and customer service. This role is central to ensuring high satisfaction levels among our customers through first-line support services. You will tackle various challenges, from troubleshooting applications to resolving incidents and enhancing our knowledge base. This position offers a dynamic work environment where technical acumen meets customer service to support the smooth operation of our client's IT systems. Reliable transportation is required for this position. An on-call rotation is required for this position. Key Responsibilities: Provide first-line support, including desk-side, remote, and local office support services. Enhance and utilize the knowledge base to improve first-call resolution rates. Manage incidents and service requests efficiently using our ticketing system, ensuring detailed follow-up and timely resolution. Act as our client's first point of contact, delivering service courteously and professionally. Collaborate with team leads and managers to schedule and prioritize onsite client visits and service desk tasks. Technical Duties: Conduct root cause analysis and collaborate with teams to resolve complex issues. Maintain, install, and troubleshoot desktop hardware and software. Engage in PC and workstation software setups, troubleshooting, and maintenance. Ensure accurate technical documentation and track service metrics. Desired Qualifications and Skills: Minimum 2 years of experience in IT support, explicitly handling inbound customer requests and issue resolutions. A college degree is preferred (AA or BS); further certifications in IT are advantageous. Proficiency in Microsoft environments and applications, ConnectWise Manage or similar ticketing systems, and Active Directory. Strong skills in VPN management, LAN/WAN infrastructure, and RDS environments. Excellent problem-solving skills with the ability to handle stress and multitask in a fast-paced setting. Exceptional communication and customer service skills, with a proven record of technical and business interaction. Benefits Heath Insurance Dental Insurance Vision 401(K) plus employer match Life Insurance & Accidental Death and Dismemberment Employee Assistance Program Additional ancillary benefits to select from Paid Time Off, Paid Company Holidays, Floating Holiday, and your Birthday is a Holiday EEO Statement The Company's policy provides equal employment opportunities for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees who are or have become disabled, must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships. Role Description Grit PPO is seeking a talented and driven individual to join our team as an IT Help Desk Support. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer systems, networks, and software applications. As an IT Help Desk Support, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support. To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits. Responsibilities Provide technical support and troubleshooting assistance to employees via phone, email, or in person Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner Install, configure, and update computer systems, software applications, and peripheral devices Collaborate with the IT team to deploy new software and hardware solutions Maintain accurate records of technical issues and resolutions in our ticketing system Assist in the development and implementation of IT policies and procedures Educate employees on the proper use of computer systems, software applications, and security protocols Support the onboarding and offboarding processes Requirements Minimum 1-2 years of experience in a help desk or technical support role Strong knowledge of computer systems, networks, and software applications Excellent problem-solving and analytical skills Customer-oriented and committed to providing exceptional support Strong time management and organizational skills Effective collaboration with colleagues as a team player Able to work well under pressure and in a fast-paced environment Strong attention to detail Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field IT certifications such as CompTIA A+, Microsoft Certified IT Professional Benefits Health Care Plan (Medical, Dental & Vision) Flexible Spending Account & MetLaw Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

Provide day-to-day technical support for end user hardware and software needs and project based support for IT initiatives. You will be responsible for providing routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate to other IT team members. Responsibilities: Provide IT support through chat, phone, email, and in person Conduct onboarding and offboarding of users, including imaging and account setup. Triage and respond to IT requests in an appropriate and timely manner Document, record, and log work in the ticket system Contact third-party support for resolution of software issues. Maintaining inventory of IT equipment Installation, configuration, upgrade, and maintenance of desktops, laptops, printers, scanners, and mobile devices as needed Assign file and folder permissions as needed Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) RingCentral, Sophos, CCH Axcess May occasionally work off-hours support to coordinate problem resolution and maintain continuous operation Experience/Qualifications: 7+ years' work experience in helpdesk and/or system support Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions Excellent communication and documentation skills Customer-focused service orientation Ability to work independently with minimal oversight Ability to research and present solutions Proven knowledge of basic troubleshooting Strong problem-solving skills Preferred Qualifications: Associates degree (Higher Education, Higher National Diploma) At least 5 years of end user and hardware support At least 5 years of office support, call center or phone support work experience At least 5 years operating systems support work experience At least 5 years of end-user device support and troubleshooting work experience

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 53 facilities, of which 37 are manufacturing facilities in ten countries and our market capitalization is approximately $8.0 billion. Job Title/Location: IT Help Desk and Compliance Coordinator - RBC Corporate Headquarters, Oxford, Connecticut Description The Corporate IT Help Desk and Compliance Coordinator position will report to the Information Technology Manager, Infrastructure, and work closely with the IT Applications and Infrastructure teams to ensure change management and support compliance. The position will conduct routine audits to ensure all requests are completed in accordance with the policy and proper documentation is attached. The Corporate IT Help Desk and Compliance Coordinator will also assist with IT support and IT purchasing, to include shipping equipment. Roles and Responsibilities: IT Service Request assessment and assignment IT end-user support ERP and vendor-based system development and configuration compliance and auditing Custom application development and deployment compliance and auditing Custom report development and deployment compliance and auditing Custom Web development and publishing compliance and auditing Database design and development change compliance and auditing Disaster recovery compliance and auditing Infrastructure project and change management compliance and auditing Network configuration management compliance and auditing General troubleshooting and user assistance Participate in after-hours support for access, when required. Equipment purchasing and logistical support, shipping. Complete all assigned audits and purchase requests according to company policies and procedures Other duties as assigned. Attendance at work is an essential function of the job Education/Experience and/or Skills: High School Diploma, and a minimum of 5 years in an Information Technology help desk support role Experience working with external vendors / suppliers to provide accurate quotes for the purchase of IT equipment Experience in being a liaison to the business in terms of purchasing IT equipment. Outstanding customer service skills; excellent verbal and written communications skills Experience with IT ticketing systems Experience with the MS Office product suite Ability to work independently under general supervision within a demanding customer-centric environment Demonstrated ability to be a team player with a high level of initiative Ability to interface with various departments; perform as IT liaison Ability to prioritize and manage multiple tasks without full-time supervision Strong detail-oriented approach with thorough analytical skills and problem solving We offer competitive compensation and excellent benefits including Medical, Dental, and company matched 401k plan. RBC Bearings is an Equal Opportunity Employer m/f/h/v

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: 1 NORTH CASTLE DR.,NY -10504 Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools. · Executive/VIP support. · Very Strong Customer skills. · Installation, configuration and maintenance of windows, hardware and software. · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

About Silgan Dispensing: Silgan Dispensing is a global manufacturer of packaging solutions that help brands enhance lives. Our broad portfolio of trigger sprayers, pumps, fine mist sprayers, and closures are used by iconic brands for personal care, beauty, fragrance, home, garden, and healthcare markets. Headquartered in Richmond, Virginia, the Silgan Dispensing team includes approximately 6,000 employees across North America, South America, Asia, and Europe. We are proud to have created a diverse workforce that is innovative, sustainably focused, respectful, inclusive, driven to excel and customer-oriented - held together by the belief that we are best when we work as One Team. Our culture of engagement, collaboration and accountability is what enables us to be the dispensing partner brands rely on to grow their business. Summary: We are seeking a Help Desk Associate to manage and optimize our IT infrastructure, ensuring high availability, security, and efficiency of business applications. This role involves system administration, user support, and collaboration with various teams to maintain and improve IT operations. You will play a key role in troubleshooting issues, implementing best practices, and ensuring compliance with company policies and industry standards. Primary Responsibilities Manage and maintain operating systems, end-user software, and enterprise applications. Oversee user accounts, permissions, and security access in alignment with best practices. Deploy and manage workstations, printers, and scanners. Collaborate with network engineering teams to ensure seamless connectivity and system performance. Provide Level 1 and Level 2 technical support to end-users, diagnosing and resolving hardware/software issues. Proactively monitor and analyze system and workstation performance, addressing potential issues. Escalate complex incidents as necessary while ensuring timely resolution. Support capacity planning and contribute to long-term IT infrastructure strategy. Recommend and implement software/hardware improvements, patches, and upgrades. Develop and document IT policies, procedures, and training materials. Assist in vendor management, acquisitions, and procurement of IT solutions. Work closely with business applications, database teams, and global IT teams to align technology solutions with business goals. Participate in global IT projects and ensure successful local implementation. Create reports and analyze IT data to support business decision-making. Other tasks/projects as needed. Education/Experience: - Bachelor's degree in IT, Computer Science, or a related field. - 3 years of relevant experience in IT - Basic knowledge of ERP systems. - Strong troubleshooting skills in both software and hardware. - Knowledge of Widows PC and Server Operating Systems. - Knowledge of Help Desk ticketing systems. - Knowledge of Microsoft Active Directory. - Knowledge of Microsoft O365. - Experience with Microsoft SQL Server. - Power BI experience is a plus. - Excellent communication, interpersonal, and analytical skills. - Ability to explain technical concepts to non-technical users. - Strong problem-solving skills and a proactive approach. - Ability to work independently and remotely when needed. - Familiarity with IT compliance and security best practices. Physical requirements: Lifting is required frequently throughout the shift. Must be able to lift 50 lbs. un-assisted Other physical requirements include but not limited to sitting, standing, climbing, walking, lifting, carrying, pulling & pushing, stooping & crouching, color determination, grasping, reaching, speaking and listening. Pay Range: $58,000 - $68000 LIMITATIONS AND DISCLAIMER The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status. Silgan is a drug-free workplace.

Essential Duties/Core Competencies: Writes technical specifications for purchase of corporate technology equipment, networking hardware, and related products. Assists in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs. Aids in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans. Identifies and delivers required hardware service levels according to company policies. Liaises with, and provide training and support to, end users and staff on equipment operation and other issues. Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products; and associated end user software and networking software products. Performs on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed. Receives and responds to incoming calls, pages, and/or e-mails regarding hardware problems. Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment. Documents instances of hardware failure, repair, installation, and removal. Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations. Performs other tasks as assigned. Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive. Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success. Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations. Demonstrates the initiative to present new ideas and perspective to create positive results. Exhibits respectful consideration of viewpoints, situations and others. Puts the internal and external guests at the forefront of every decision. Proven experience as a help desk technician or other customer support role. Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented and cool-tempered. Essential Requirements To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical and Mental Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request. Work Environment The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property. The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Automotive Local Technical Support Specialist RECRUITMENT SALARY RANGE: $70,500 - $92,000* This role is not eligible for Visa Sponsorship. At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential. Reporting to the Locatl Technical Support (LTS) Manager, you will provide technical support to Jaguar Land Rover retailers in North America via the Global Concern Management (GCM) system to repair complex technical issues on customer vehicles and to offer guidance for repairs involving specialist insight. WHAT TO EXPECT: In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it's a challenge that will help your career grow within an iconic organization. Here's what to expect: * Provide retailers with prompt and accurate diagnostic information to support vehicle repair * Record electronically all details of cases and interactions to support quality / manufacturing process improvements * Handle the timely escalation of aged cases where required, proactively contacting the retailer to aid case closure if necessary * Decide correct diagnostic and repair path on high-cost repairs with no financial limit. Communicate decision in simplified technical English to the technician * Creative thinking and critical decision making to efficiently resolve technical vehicle concerns WHAT YOU WILL NEED: Along with your ambition to achieve the exceptional, there are several skills that you'll need to have to help you succeed here, including: * Bachelor's Degree in a relevant discipline, or equivalent work experience * ASE Certifications * 3+ years of experience in automotive diagnostic repair * Demonstrated ability to conduct in depth technical analysis, communicate (Simplified Technical English), and resolve technical problems * Strong knowledge of mechanical engineering, physics, principals of electricity and electronics * Knowledge of hybrid and EV powertrain systems * Understanding of customer service operations at retailer * Understanding of technicians' needs and expectations to service and repair vehicles * Strong communication skills (written and verbal) * Ability to work in a team and independently with self-starter initiative * Ability to work weekends and extended hours * JLR Level 4 and EVSAP certification * Competent with Microsoft packages including Teams, PowerPoint, Excel, and Word Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days) * Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position". SO WHY US? * As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job. * Be part of an international, inclusive, and open-minded company * Global Bonus Program based on company performance * You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office. * Our employees receive a generous time off policy * We offer a discounted Luxury Vehicle Car Program * Employees also receive generous health care and retirement plans * Quarterly Chair Massages * Maternity/Paternity Leave * Complimentary lunch * And more! Thank you for your interest in working for us, we love it here and think you will too! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training. #wearejlr #automotivediagnostics #WEAREJLR At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential. FIND OUT MORE OUR RECRUITMENT PROCESS Find out what to expect at each stage of the process along with some hints and tips. FIND OUT MORE INSIDE JLR Find out more about working here in our JLR Life Blog: FIND OUT MORE WHAT WE OFFER We look after our employees by offering a host of benefits and investing in their talent through award-winning training FIND OUT MORE

Founded in 2023, Crete Professionals Alliance (Crete PA) delivers big four firepower to local American firms. Our rapid growth has made us a magnet for leading firms nationwide, eager to join our revolution in accounting. We empower small to mid-market firms with PE-backed capital, strategic technology partnerships, and innovative workforce solutions-including national recruiting and offshore support-while preserving a personal, local touch. With a presence in over half the US, 17 regional offices, 900 dedicated professionals, and offshore operations in Asia, we're the fastest-growing accounting firm in the nation and well on our way to the top 20. At Crete PA, our culture and relationships are the cornerstone of our success, and we're always looking for talented, ambitious people to join our team. Do you have what it takes to keep up? Our partner firm, Reid Accountants + Advisors, is hiring! Reid Accountants + Advisors is an independent, full-service certified public accounting firm specializing in accounting and consulting services for businesses and individuals. We currently have offices in Long Island, NYC and White Plains. Join a rapidly growing organization with a strategic vision and dynamic plan. JOB DESCRIPTION The Level II IT Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software for our organization. This includes handling incoming help requests via telephone and ticketing system, documenting user information, and collaborating with the IT Director to resolve technical issues. The role requires strong analytical and problem-solving skills, excellent communication, and a customer-oriented mindset. Key Responsibilities: Field incoming help requests from end users via both telephone and ticketing system. Document all pertinent end user identification information, including name, contact information, and nature of problem or issue Works with the IT Director to resolve technical problems with desktop computing equipment and software Utilize remote control software to remotely troubleshoot and fix user problems for other offices Install, configure, and maintain laptops, desktops, and printers according to firm specific Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers and various tax and engagement software Escalate IT issues when necessary Help maintain inventory logs Provide clear & concise information through written and verbal communications Evaluate documented resolutions and analyze trends for ways to prevent future problems Build rapport and elicit problem details from help desk customers Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Learn software and hardware used and supported by the organization Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals Test fixes to ensure problem has been adequately resolved Perform post-resolution follow-ups to help requests Occasional travel to branch offices required After-hours and weekend on-call support required (rotation) On premise, Saturday support required during busy season, January 1st through April 15th (rotation) Lifting and transport of computers and peripherals. Qualifications and Requirements: Formal Education & Certification: A+ is preferred and ITIL Foundation is preferred. Expert knowledge of computer hardware, desktop and server operating systems. Application support experience with Group Policy and Microsoft Office. Application support experience with, CCH Axcess, ProFX Engagement, Thomson GoFileRoom, UltraTax and QuickBooks is preferred. Experience with Exchange is preferred. BYOD/MDM and ActiveSync Server are a plus. Active directory including creating, maintaining, deleting users and groups. Accounting Firm is preferred. Proficient with DNS and DHCP. Solid understanding of wireless technologies, corporate networks and connectivity between users and servers. Willing to work outside of normal business hours when necessary. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong documentation skills. Job Type: Full-time Schedule: Monday - Friday, 9:00AM - 5:30PM Work Location: In person Ability to commute/relocate: Woodbury, NY: Reliably commute or planning to relocate before starting work (Required) This position operates as part of a US East Coast-based team, with typical working hours aligning with EST to facilitate effective collaboration. We are excited to invite talented individuals to join our dynamic team! This position offers a competitive salary range of $75K - $85K annually, commensurate with experience and qualifications. In addition to a rewarding career, we provide a robust benefits package, including: Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental) Company-Paid Life and Long Term Disability Insurance Ancillary Benefits such as supplemental life insurance and short-term disability options Classic Safe Harbor 401(k) Plan with employer contributions Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning We are committed to fostering a supportive and inclusive workplace where every team member can thrive. Apply today to be part of a company that values its people and their contributions! Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. #LI-BP1

Are you a skilled IT professional who thrives in hands-on environments and isn't afraid to get your hands dirty solving real-world problems? Delaney Computer Services, a leading MSP in Northern New Jersey, is looking for an MSP IT Support Specialist to join our dynamic team. This in-office position requires someone who's ready to tackle everything from troubleshooting complex IT issues to physically racking and stacking network equipment, performing meticulous cable management, and handling on-site client challenges-even on short notice. If you're adaptable, proactive, and confident enough to de-escalate frustrated clients or assertively guide high-level executives to comply with security protocols, this is the role for you. We're seeking someone who's eager to ramp up their career, not coast, and who thrives in both team settings and independent problem-solving scenarios. If that's you, let's talk! Responsibilities for MSP IT Support Specialist Provide Exceptional IT Support: Deliver timely and effective technical assistance for hardware, software, and network-related issues in both remote and on-site environments. Support Privilege Access Management Systems: Troubleshoot and resolve conflicts stemming from restricted user permissions, ensuring compliance with cybersecurity protocols. Manage VoIP Systems: Configure, troubleshoot and support Vonage Business VoIP systems, including advanced features and call quality optimization. Assist with Self-Service Password Reset (SSPR): Guide users in setting up and utilizing self-service password reset tools, resolving related technical issues as needed. Enforce and Educate on Cybersecurity Policies: Address user resistance to security measures such as MFA, restricted app use, and compliance-based restrictions, while explaining their importance in maintaining a secure IT environment. Troubleshoot Network and Connectivity Issues: Diagnose and resolve Wi-Fi, LAN, and WAN connectivity problems and manage firewalls, switches, and other network hardware. Resolve Hardware and Peripheral Issues: Address computer performance concerns, resolve printer and scanner issues, and perform necessary hardware repairs or replacements. Handle Malware and Threat Mitigation: Detect, remove, and educate users on avoiding cybersecurity threats such as phishing, ransomware, and malware. Support Email and Collaboration Tools: Troubleshoot and resolve issues in Microsoft 365, including Outlook, Teams, SharePoint, and other collaboration tools. Deliver On-Site Support as Needed: Visit client locations to handle more complex issues or installations, ensuring optimal performance and strong client relationships. Physical Work and On-Site Installation: Must have the ability and willingness to perform hands-on tasks such as racking and stacking network equipment, servers, and other hardware. This includes physical labor like lifting equipment (up to 50 lbs), cabling, and ensuring proper hardware installation in client environments. Candidates should be comfortable with physically demanding work and capable of tackling on-site challenges with confidence and professionalism. Demonstrated ability to perform clean and organized cable management during desktop setups, network installations, and other hardware deployments. Attention to detail is essential to ensure cables are properly routed, labeled, and secured for both functionality and aesthetics. Maintain Client Satisfaction: Communicate technical solutions clearly, de-escalate user frustrations, and ensure that clients feel supported and informed. Document and Improve Processes: Create detailed records of support requests and contribute to improving IT support workflows and user education resources. Additional Expectations Conflict Management: Must be able to handle user frustrations calmly and professionally, addressing issues without deferring to management unnecessarily. Proactive Problem Solving: Anticipate client needs and prevent recurring issues through proactive measures. Real-World Experience: Demonstrate hands-on expertise in IT support with an understanding of privilege access management, VoIP systems, and cybersecurity best practices. Preferred qualifications: MS-102 | Microsoft 365 Certified: Administrator Expert - Certifications Cisco CCNA / A+ Security Plus Working understanding of basic cybersecurity principals Experience with Active Directory, Azure Active Directory, and Group Policy. Knowledge of Microsoft Powershell Scripting Knowledge of networking principles and protocols. Knowledge of physical low-voltage cabling principals Familiarity with professional services automation (PSA) software. Requirements Certifications: Microsoft 365 Certified: Fundamentals - Certifications | MS900 Microsoft 365 Certified: Administrator Associate (MS-102) - Highly Preferred Technical Skills: Expertise in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive). Experience with Privilege Access Management platforms and VoIP systems (Vonage Business preferred). Strong knowledge of cybersecurity best practices (MFA, DNS filtering, BYOD policies). Networking troubleshooting skills (Wi-Fi, firewalls, switches). Professional Experience: 3-4 years in an MSP or similar IT support environment. Hands-on troubleshooting of hardware, software, and networking issues. Client-facing experience with conflict resolution skills. Soft Skills: Strong communication and ability to explain technical concepts clearly. Confidence to resolve issues independently without frequent escalation. Calm under pressure and effective in de-escalating difficult situations. Other Requirements: Valid driver's license with a clean driving record (for occasional on-site visits). Must be able to lift 50Lbs. No criminal record (background check required). 100% Willingness to work in-office full-time with flexibility for on-site support and light travel if necessary. Benefits 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement Company Profit Sharing Program Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones Blue Cross Blue Shield Health Insurance coverage Dental and Vision plan Optional Supplemental Insurance Plans, including Life Insurance Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.

The District Database Manager is responsible for overseeing the management and maintenance of the district's data warehouse. This 12-month position requires expertise in relational databases, data interoperability, report creation and providing technical assistance to ensure the efficient and effective use of data across the district. This role supports educators and administrators by providing the data and reports necessary to inform instruction, intervention strategies, and district-wide decision-making. * 12 Month Position * 40 hrs per week with occasional evening and weekend work. * Full benefits (health, life, long term disability insurance) * 403b * Paid time off * Salary and other benefits established per individual contract with the Board of Education. * Regionally competitive salary based on experience and qualifications (minimum starting $70K) Apply online Job ID #1800 The mission of Region 15, a collaborative community committed to excellence, is to educate every student to be productive, ethical, and engaged in a global society through proven and innovative learning experiences supported by its strong community whose decision-making is based on the best interests of all students. The right candidate to join our team should be a collaborative and open-minded lifelong learner with a growth mindset and a passion for education and learning. We welcome unique perspectives and authentic experiences that prioritize student growth and achievement. The Pomperaug Regional School District 15 does not discriminate on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, or any other non-job related characteristic protected by state and federal law, except in the case of a bona fide occupational qualification, in admission to, access to, treatment in, or employment in its programs and activities.

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Middletown, New York. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements Must be within driving distance of Middletown, New York, and willing to work onsite Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $17.00/hr - $28.00/hr

Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Technician will be responsible for supporting end users at client locations and provide HelpDesk/remote assistance from our office in Purchase, NY. Responsibilities include installation, configuration, troubleshooting, and maintenance of business computers, cloud services, VoIP infrastructure, and servers. This is a mid-level position which provides analysis, troubleshooting, and requires excellent communication skills. The ideal candidate can work independently as well as in a team environment to troubleshoot and resolve problems. The ability to communicate effectively with multiple clients as well as with internal teams is critical to this position. Work will be at the Purchase, NY office with onsite field work required. Duties: · Software and hardware installation/maintenance · End-User telephone support · Complete work on assigned tickets · Documenting, tracking, and monitoring issues to ensure a timely resolution · Rely on instructions and pre-established guidelines to perform the functions of the job The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate: · Possesses excellent communication skills including oral and listening skills · Must keep the team informed for consistency in responses and produce clear documentation · Must be able to multi-task, remaining clearly focused on several tasks at once · Contributes to team effort by accomplishing related results as needed · Will advance technical knowledge through continuous education (training courses, publications, etc.) · Will be able to learn new skills and adapt to new procedures Skills/Qualifications: · Deploy/install, manage, and support desktop operating systems · Configure and troubleshoot hardware · Configure and troubleshoot network access/connectivity · Install, support, and maintain desktop applications · Have knowledge of commonly-used concepts, practices, and procedures within the IT field · Office 365 deployment and administration · Basic active directory / server skills · Touch type 40+ words per minute · A+ and Network+ Certification any other additional industry certifications are a plus · 2 year of hands-on experience, including HelpDesk -- preferably in a managed services environment · Must have appropriate, reliable vehicle for field service Job Types: Full-time, Part-time Experience: · IT: 2 years (Required) · Touch-Typing/Keyboarding: 2 year (Required) · Helpdesk: 2 year (Preferred) Education: · High school or equivalent (Required) License: · Driver's License: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required) · A+ Certified: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required) · Network+: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required) Work authorization: · United States (Required) Work Location: · One location · On the road Benefits: · Paid time off · Health, dental, vision Insurance · Long Term Disability Plan This Job Is Ideal for Someone Who Is: · Dependable -- more reliable than spontaneous · People-oriented -- enjoys interacting with people and working on group projects · High stress tolerance -- thrives in a high-pressure environment This Company Describes Its Culture as: · Detail-oriented -- quality and precision-focused · Outcome-oriented -- results-focused with strong performance culture