Information systems technician jobs in Gaithersburg, MD

Values-driven MSP with a strong presence in the Baltimore, Washington metro areas, and expanding into Texas. Since 1988, our company has built its success on a culture of “Xcellence” - fostering trust, collaboration, and innovation while investing in your professional growth and technical development. We're seeking a Systems Administrator / Senior Service Desk Engineer to join our Columbia-based Managed Services team. If you thrive in a fast-paced environment and enjoy solving complex issues around Microsoft 365, Azure, Intune, and networking, this is the opportunity for you. You'll begin on the Service Desk handling escalated tickets (~10/day) with a clear path to advance into our Escalation and Project teams. Key Responsibilities: Troubleshoot Azure, Microsoft 365, Intune, and related cloud services with deep technical understanding Manage Entra ID (Azure AD) accounts, access, and Intune policies and compliance Support mail flow, Exchange Online, SharePoint, Teams, and Teams Voice (bonus) Work with networking technologies such as SonicWall firewalls, switches, routers, and wireless controllers Troubleshoot DNS, subnetting, NAT, SMTP, RDP, SSL, and network traffic issues Support line-of-business applications, especially in engineering/design (AutoCAD experience a plus) Configure hardware and set up workstations, laptops, mobile devices, and peripherals Proactively identify and communicate trends and root causes to improve processes and reduce recurring issues Requirements: 3-5+ years hands-on experience in an MSP environment (MSP experience required) Strong skills in Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams Solid networking fundamentals; Network+ certification preferred Experience supporting business applications, ideally in construction, engineering, or design sectors Work Environment: Based in Columbia, MD Full onsite during ramp-up, transitioning to hybrid (2-3 days onsite weekly) Occasional onsite client visits Compensation & Benefits: Competitive salary: $60K-$85K Certification reimbursement and paid training programs Bi-annual performance bonuses 100% company-paid health, dental, and vision insurance Generous PTO 401(k) plan with company match

Telework US Citizen We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications. Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3. Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed. Be available for on-call 24x7x365 ongoing application support. Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. CompTIA A+ or ITIL certification preferred 7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations Other Job Specific Skills Technical problem solving and implementer skills in application coding, infrastructure, or automation. Effective communications (written and spoken). Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required). ITIL (desired not required). Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.

Key Responsibilities Laptop Deployment & Imaging: Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Mobile Device Management (MDM): Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Service Desk Operations: Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Customer Service & Collaboration: Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Continuous Improvement: Identify and propose process improvements for service desk and MDM operations. Must-Have Qualifications 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1-3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days/week during contract period. No on-call required during contract (only 2 calls/year expected). Preferred Qualifications A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other MDM platforms. Experience with endpoint management tools.

IT Security Specialist - Mid Clearance Requirements: Active Secret Clearance 3-Month Contract-to-Hire (W2) Pay Rate: $60 - $75 per hour (W2) Conversion Salary: $130,000 - $140,000 per year Position Description: We are seeking a Mid-Level IT Security Specialist to support a mission-critical federal government program based onsite in Arlington, VA. This role is ideal for a cybersecurity professional with strong experience in NIST frameworks, the Risk Management Framework (RMF), STIGs, system hardening, and configuration management. You will maintain secure configurations across a large portfolio of federal information systems, ensuring compliance with NIST 800-128, federal cybersecurity standards, and internal security policies. This position requires strong technical skill, attention to detail, and the ability to integrate security requirements into complex IT environments. Key Responsibilities: Manage and maintain secure configurations for over 200 federal information systems. Apply Security-Focused Configuration Management (SecCM) to strengthen system security posture. Perform STIG reviews, system hardening, and vulnerability assessments. Identify, document, and track configurations that impact security. Analyze and document the security implications of system configuration changes. Support RMF activities, including security control implementation and continuous monitoring. Produce high-quality documentation: reports, white papers, presentations, and technical findings. Contribute to configuration management and cybersecurity policy development. Support configuration audits, baseline management, and security governance processes. Required Skills/Education: Active Secret clearance. Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field. 5+ years of experience in cybersecurity, configuration management, or related technical roles. Strong hands-on experience with: STIGs & system hardening NIST security frameworks RMF processes Configuration management and SecCM practices Ability to obtain a DoD 8570 Level I certification within 6 months if not already certified. Preferred Qualifications: Current DoD 8570 Level I certification (e.g., A+, Network+, SSCP). Broad knowledge of cybersecurity threats, vulnerabilities, and enterprise security technologies. Experience developing cybersecurity policies, secure configuration baselines, or technical documentation. Strong analytical, research, and technical writing skills. About Seneca Resources: At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Onsite role Client is looking to add to its Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Client is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and Responsibilities Include: Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets. Collaborate with the IT leadership team to test and implement cost effective technology for District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.

Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget). About the Role The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Responsibilities Proactive management of all hardware and software assets. Planning, monitoring, and documentation of technology assets. Ensuring compliance with vendor licensing agreements and contractual obligations. Supporting the development of procurement strategies. Designing, implementing, and enhancing procedures for tracking company assets. Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Qualifications 3+ years of IT Asset Management experience required. 4-year college degree. Required Skills Strong knowledge of asset management processes and procedures. Excellent inventory and cost-management skills. Experience with various licensing models and a solid understanding of hardware contracts. Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff. Excellent communication and interpersonal skills. Strong attention to detail, organizational skills, and the ability to follow established processes. ITAM-specific capabilities such as software license management and hardware lifecycle governance.

Title: Lifecycle Refresh Technician Type : Fulltime Responsibilities: Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software. Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support. Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support. Experienced in the use of Active AD consoles and managing devices and categories Push security patches and policies utilizing tools. Work with the Tier-3/4 imaging team for image and re-image of the workstations. Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools. Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow. Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support. Provide excellent customer service. Provide VIP support as needed. Provide onsite support and require to be on site five (5) days a week. Qualifications: Bachelor's degree and 5 years of relevant experience. ITIL V4, Microsoft, Cloud, and workstation-related certifications. Possesses or ability to obtain a Public Trust clearance.

We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel. Key Responsibilities Access Control & Credential Verification · Monitor and enforce site access using digital badging and credentialing tools · Ensure all personnel are properly verified and compliant before entry · Manage visitor access protocols, including temporary badging · Maintain order and protocol at gates and turnstiles Onboarding & Training · Train workers and subcontractors on platform usage · Support documentation intake and digital account setup · Educate workers on the use of temporary access credentials and vehicle passes · Assist in multilingual onboarding when necessary Technical Support & Escalation · Act as the first point of contact for on-site access or credentialing issues · Troubleshoot minor technical concerns and resolve access mismatches · Collaborate with centralized operations and support teams to resolve issues · Follow a structured escalation path for unresolved matters Customer Engagement & Field Feedback · Represent the platform and its values with professionalism and courtesy · Address service-related concerns and provide clear communication · Capture user feedback from the field to inform product improvement Performance Expectations · Ensure consistent, protocol-compliant access to the job site · Minimize delays through effective onboarding and training · Rapidly respond to and resolve credential or access-related issues · Uphold high standards of professionalism and customer service

Network Deployment (Network Support) 2 Months Contract Washington, DC Hours of Coverage and Locations Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday. This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site. Deployment Scope, Activities, and Responsibilities The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices. Key Deployment Activities and Roles: Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management. Provider Summary of Obligations for Deployment Services: Scheduling resources and completing services per Installation Guide. Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates. Network Technical Skills Cabling Knowledge: Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a). Familiarity with different types of cables and connectors (RJ45, patch panels). Installation Techniques: Proficiency in running, terminating, and testing cables. Knowledge of best practices for cable management and organization. Testing and Troubleshooting: Experience using cable testers and other diagnostic tools (e.g., ethernet testers). Ability to troubleshoot common connectivity issues. Network Fundamentals: Basic understanding of networking concepts (e.g., IP addressing, subnetting). Familiarity with switches, routers, and other networking hardware. Safety Procedures: Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards). Soft Skills Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site. Attention to Detail: Precision in installation and testing to ensure compliance with standards. Communication: Ability to communicate effectively with clients and team members about technical issues and solutions. Time Management: Skill in prioritizing tasks to meet project deadlines efficiently. Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges. #LI-CGTS #TS-3262

Apex Systems is currently hiring for an AV Deployment Technician with our healthcare client. The AV Deployment Technician will be part of a greater deployment project across the entire healthcare enterprise. This individual will be responsible for installing and troubleshooting AV hardware/software; setting up AV equipment, loading software, cable management, and installations; and programming and configuring AV devices and equipment. If you are interested in learning more, apply TODAY! Qualified candidates will have the following experience and skills: 1+ year experience in IT within Helpdesk/Desktop support Prior AV experience is highly preferred Prior Cisco AV install/configuration experience Must have reliable transportation Location: Falls Church, VA, with travel to nearby sites Onsite expectation: 100% onsite Pay range: $28.12/hr If you are interested, please apply here or email an updated copy of your resume to **********************. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Distribution company headquartered in Maryland is looking to hire an Information System Analyst to lead the development, maintenance, and optimization of business software systems. This is a diverse role that will support a variety of software support functions, including gathering business requirements, coding, UAT, and help desk support. Specific duties include the following: Gather business requirements and ensure ERP system meets evolving business needs Design and implement system functionalities Provide basic programming and work closely with 3rd party software vendors on more complex programming needs Provide technical support to end users Troubleshoot system issues to ensure reliability and optimal performance Develop and maintain reports Perform software systems testing Required qualifications include the following: Strong ERP understanding, including how business processes flow through the system Programming language proficiency- Progress or BASIC programming languages preferred Ability to work with various business groups and end users Excellent customer service skills Previous experience working in an inventory-based industry such as retail, distribution, or manufacturing

🚨 HIRING NOW: Service Desk Technician 🚨 🖥️ Onsite | Arlington, VA | Contract-to-Hire We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you. 💡 Why This Role Stands Out ✔ Immediate need ✔ Onsite, high-visibility role ✔ Fast interview process (1-2 interviews, same-day possible) ✔ Contract-to-Hire opportunity ✔ Personality & customer service > buzzwords 🔧 What You'll Be Doing Be the first point of contact for all IT support needs Provide full-time onsite support in a Dell + Microsoft environment Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues Perform hands-on break/fix, device setup, and user support Deliver white-glove, customer-first IT support Build trust, solve problems, and win hearts & minds 🎯 What We're Looking For 2-3+ years in Service Desk / Help Desk / Desktop Support Strong experience with Dell hardware + Microsoft environments Excellent communication and people skills Someone who enjoys being onsite and hands-on Able to start immediately ⭐ This Is NOT 🚫 A remote role 🚫 A senior / strategic IT position 🚫 A “ticket-only” help desk job ✅ This IS a hands-on, people-focused IT support role where your presence matters.

Seeking an experienced Data Center Operations Technician responsible for server hardware break-fix and troubleshooting. Resolving server, hardware, and networking issues in hyperscale datacenter environment. Escalating to L2 and L3 Technicians as necessary. Responsibilities: Ensure mission critical servers are available and operating 24 hours a day and 7 days a week Administrator servers and implement hardware and software upgrades Support development effort in review of system hardware; software and system design to assure system requirements are met Part of the team that sets policy; monitors; prioritizes; and develops standards; as well as maintains service levels; for the production environment Design, deploy, maintain and troubleshoot infrastructure for multiple production environments Proactively suggest alternative solutions and designs; third party tools; etc. to solve the problems at hand Respond to all system problems on a 24X7 basis and take part in on-call rotation Run production jobs as scheduled. Monitor all server activity for problems; diagnose and resolve problems according to procedure. Escalate problems to the appropriate levels necessary Requirements: Basic Qualifications: 2+ years of experience deploying and supporting server and network devices in a 24/7 production data center environment 2+ years of experience supporting enterprise-class computer & network systems, and data center infrastructure. Preferred Qualifications (Not Required): BA/BS Degree in technical field or equivalent practical experience Data center design and/or installation Designing of structured cabling solutions Experience with structured cabling, optic types, and cabling standards. Experience with structured cabling installation. Bicsi Registered Communication Distribution Designer (RCDD) Certified Data Center Design Professional (CDCDP) Experience working in Unix/Linux environment. Experience with network troubleshooting Experience with project management including organizational, verbal, written, and analytical skills Experience in large organization and interdependent team dynamics Compensation: $28.96/hr. to $32.96/hr W2 1.5x OT, benefit and 401k options, mileage and cell phone reimbursement Req# 16364

Our enterprise-level client is seeking to add twenty (20) Data Center Fiber Technicians to the team in Ashburn, VA. Please see below for full details- Job Notes: -- 3-12 month contract / extensions possible but not guaranteed -- Onsite in Ashburn, VA -- Drug & Background required. -- Nights / weekends required. Pay Rate = $30 w2 per hour Schedule: Day shift - (9am-5pm ET) Night shift - (5pm-1am ET Graveyard shift - (1am-9am ET) Job Functions: Inspect and clean fiber cables Label cables on both ends with Flag Labeler Customer to provide labeling schema Install pre-terminated fiber cables according to Google provided cabling matrix Utilize existing pathways and overhead ladder racks/ trays Secure and organize cables Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

Hi, There! RTM Systems Engineer (Jira Admin /Developer) Job Title: RTM Systems Engineer (Jira Admin /Developer) Security Clearance: TS/SCI Required The ideal candidate will: ABOUT THE ROLE The ideal RTM Systems Engineer combines systems engineering discipline with hands-on expertise in JIRA and Confluence to ensure accurate taxonomy, traceability, and synchronization across complex development efforts. This role requires someone who thrives at the intersection of governance, technical rigor, and coordination across multiple programs and stakeholders. The RTM Systems Engineer creates and maintains accurate records in JIRA and Confluence of past, existing and planned development work in the form of Solution Epic Light Weight Business Cases, Solution Epic Minimum Viable Product Functions, Program Epic Light Weight Business Cases, and Program Epic Minimum Viable Product Functions and Features. DUTIES Ensures all elements of this taxonomy are linked correctly in parent-child relationships and that all dependencies are reflected in the appropriate JIRA fields, along with the correct Tags and Labels for each record. Ensures that all team members operate on a set of common principles: a fixed schedule, an increment every two weeks, a common PI length, a known velocity using SAFe Core Values, face-to-face PI planning, a demonstrated capability at the end of each development segment, a well understood and consistent cadence and monitoring of all testing schedules. Creates and maintains documentation detailing all dependencies and inter-relationships between development activities/release trains and other-than release trains. Maintaining awareness, tracking, and coordination of these inter-dependencies and required capabilities is critical to overall success. Ensure associated risks and opportunities are entered and tracked in the Office/Contract's Board that tracks risk and opportunities of the overall office. Coordinates with Product Owners and Feature Support Engineers and schedule/conduct RTM meetings and review/approval boards for each development cycle including Sprints and Program Increments. These boards will be required for preparing and orchestrating features for future execution and demonstrating capability for those features that have already been accomplished and need Government approval prior to the next step in fielding new capability. Coordinates with other Agency's capabilities and offices where we are leveraging their existing services and adding capability to their baseline. To this end, the Contractor shall support all management activities to synchronize development activity with the other Agency's Program Office and monitor the status of capability backlogs, prioritization, and successful uploads of RTM capabilities to the Agency's operational instance. Ensures all architecture and other system documentation is captured in a standardized and available format for supported release trains Works at the RTM level to support all Engineering requirements for that particular RTM scope. Works with other system engineers under other Release Trains and vendor engineers, along with Government Mission and Product owners to ensure accurate translation of requirements into Program Epics and Features. Requirements Hold an active TS/SCI security clearance Bachelor's degree plus four years of experience, or Masters plus two years of experience in Government Program and Information Technology or a related field. Experience drafting detailed application program coding specifications. Experience working to integrate development efforts across multiple systems/segments. Desired Experience in leading tasks for modifying complex applications programs from specifications and Discrepancy Reports. The ideal candidate will: Possess deep experience configuring and governing JIRA/Confluence records, enforcing parent-child relationships, applying standardized tags/labels, and ensuring end-to-end traceability. Demonstrate skill in translating requirements into Solution/Program Epics and Features, with well-defined acceptance criteria and alignment to SAFe/RTM practices. Have experience tracking dependencies and risks across release trains, using JIRA linkages, dependency boards, and regular reviews to resolve issues before they impact delivery. Be adept at synchronizing documentation across trains and systems using Confluence templates, macros, and standardized workflows to maintain a single source of truth. Support architecture and system reviews by developing and maintaining ADRs, interface specifications, and non-functional requirements documentation. Understand cross-program and external system coordination, ensuring requirements and dependencies are aligned with other Agency programs and partners. Apply automation, reporting, and auditing techniques to monitor compliance, enforce taxonomy rules, and ensure data integrity across systems. Be experienced in training and coaching teams-providing guides, standards, and workflow checks to drive consistent, compliant recordkeeping and requirements management. Demonstrated understanding of SAFe Agile constructs (Solution Epics, Capabilities, Features, etc.) to support Release Train Management alignment. Excellent communication skills to support enterprise-wide synchronization, status reporting, and collaboration with leadership and stakeholders. Experience supporting the National Geospatial Intelligence Agency.

Brooksource Data Center Field Services Technician Ongoing Contract Opportunity Brooksource's Data Center Field Services Team supports some of the world's largest technology companies as they expand and modernize their critical infrastructure. Our technicians play a hands-on role inside active hyperscale data centers-building, maintaining, and optimizing the hardware and cabling systems that power the cloud. This is an excellent opportunity to gain or grow experience in data center operations, structured cabling, and infrastructure deployment within world-class facilities. Whether your background is in construction, carpentry, electrical work, or IT hardware installation, this role provides a clear pathway to advance into higher-level data center or networking careers. You'll join a team that values safety, precision, professionalism, and teamwork-with the opportunity to rotate across multiple campuses, support diverse scopes of work, and continuously build your technical skill set. Core Responsibilities Rack s Stack: Unbox, install, and secure servers, switches, and storage devices following detailed diagrams and specifications. Structured Cabling: Route, dress, and label copper and fiber cabling between racks, MOR (Middle of Row), PRD (Production), and IDF locations. Hot Aisle Containment (HAC): Assemble, install, and maintain HAC systems to ensure efficient airflow and cooling. Testing s Quality Control: Perform basic cable testing (Fluke, OTDR) and visual inspections to ensure adherence to quality and safety standards. Documentation & Reporting: Record measurements, update project documentation, and communicate daily progress to leads and PMs. Safety & Site Protocols: Follow strict site security, PPE, and OSHA standards; participate in toolbox talks and safety audits. We're looking for motivated professionals who: Enjoy hands-on technical work and problem-solving. Thrive in physically active, team-based environments. Take pride in precision, cleanliness, and following structured processes. Are adaptable to changing project scopes and priorities. Preferred Experience: Background in construction, electrical, HVAC, cabling, or other skilled trades. 1-3 years of experience in data center or telecom environments preferred. Familiarity with fiber/copper cabling, rack/stack work, or mechanical assembly. Strong understanding of safety practices and technical documentation.Qualifications High school diploma or equivalent required. Ability to lift 50 lbs and work in elevated or confined spaces. Basic understanding of network and cabling principles (TIA/EIA standards). Comfortable using hand tools, tape measures, and power tools. Certifications such as CompTIA Network+, BICSI Installer, or OSHA/NFPA 70E are a plus. Why Join Brooksource Work directly inside enterprise data centers powering global cloud services. Gain valuable experience across AWS and Microsoft environments. Opportunity for ongoing training, certifications, and advancement. Competitive hourly pay, benefits, and access to long-term projects. Be part of a high-performing, safety-first culture built on teamwork and accountability.

ISSO Industry: Government Contracting Our client is seeking a talented ISSO to join their team. This position will support the Assistant Secretary for Administration (ASA) under guidance from the CIO's Information System Security Manager (ISSM). The candidate will ensure a portfolio of 4 systems are in compliance with applicable NIST standards, and provide standard ISSO services. The candidate will also work closely with the other ISSOs supporting the client customers to provide leadership and mentoring and ensure consistent delivery of ISSO services. ISSO Key Responsibilities: · Ensure applicable cybersecurity policies are implemented for systems and information system-related physical security also under purview. · Maintain operational security posture consistent with current security policy. · Report actual or suspected computer-security incidents to DOT CSIRC within time frames established by DOT Incident Response policy for incident types in accordance with US-CERT. · Distribute cybersecurity notices and advisories to appropriate personnel and that vendor-issued security patches are expeditiously installed. · Serve as primary security to system owners, common control providers, and users. · Serve as focal point for cybersecurity incident reporting and subsequent resolution. · Assisting ISSM in reviewing contracts for information systems under the Component's control to ensure that cybersecurity is appropriately addressed in contract language. · Ensure all security-related SDLC documentation meets all identified security needs. · Maintain Security Assessment and Authorization (SA&A) documentation for information systems under purview according to DoT Cybersecurity Policy and Compendium. · Ensure selection of NIST SP 800-53 baseline security controls are appropriate for system based on FIPS 199 security categorization, NIST SP 800-53 guidance, and supplemental DOT policy specified in DoT Cybersecurity Compendium. · Assist System Owner, Information Owner, and ISSM in recording all known security weaknesses of assigned information systems in POA&Ms IAW DoT policy and procedures. · Track all security education and awareness training conducted for personnel and contractors, as required by DoT Cybersecurity Policy and Compendium. · Provide security advice to AO and System Owner on all matters (technical and otherwise) involving security of the information system. · Ensure required updates are performed to key documents in accordance with NIST SP 800-37 for continuous monitoring. · Identify changes to systems that may impact security controls, perform security impact assessment of proposed changes, report any change in risk posture, and provide recommendations for risk mitigation. · Ensure proper backup procedures exist for assigned information systems and that procedures are performed and tested in accordance with System Security Plan. · Assist System Owner and ISSM to ensure external connections to/from DoT information systems and networks are provided by an approved DoT Trusted Internet Connection Access Provider (TICAP) or DoT-approved Managed TIC Provider Service (MTIPS). · Ensure audit logs are captured, maintained, and analyzed as required by NIST SP 800- 53 and any supplemental Departmental Cybersecurity Policy and the Compendium. · Ensure DoT enterprise information security management system (CSAM or its successors) accurately contains required information system inventory, categorization, POA&Ms and other security metrics required by DoT CIO through this policy. · Complete mandatory annual specialized information security training. ISSO Required Skills:8+ years of experience in IT Security Certified Information Systems Security Professional (CISSP) certification. Understanding of NIST 800.53 and its applicability to IT Systems. Expertise with Risk Management Framework, FEDRAMP and FISMA. Understanding authentication in the cloud environment. Experience with continuous monitoring of a cloud system Experience working on assessments with third party assessments organization (3PAO) AWS/Azure associate certified ISSO Compensation and benefits: $120,000 Company-supported medical, dental, vision, life, STD, and LTD insurance Benefits include 10 federal holidays and PTO. 401(k) with company matching Flexible Spending Accounts for commuter, medical, and dependent care expenses Tuition Assistance

**U.S. Citizenship Required With TS/SCI Security Clearance** Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalating complex incidents when necessary. You'll play a key part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity for someone with foundational Information Technology (IT) experience who is ready to take the next step in their career. Join a collaborative team where your problem-solving skills and contributions are valued every day. Key Responsibilities: Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions. Accurately document issues, troubleshooting steps, and resolutions in the ticketing system, ensuring alignment with established SLAs and SLOs. Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows, and collaboration tools (e.g., Microsoft Teams, Outlook), escalating more complex incidents when necessary. Maintain and contribute to the internal knowledge base by documenting known issues, workarounds, and best practices to support faster issue resolution. Collaborate with higher-tier support teams and other IT units to ensure timely resolution of escalated issues and promote smooth service delivery. Assist users in navigating the secure Azure enterprise environment, offering technical guidance to reduce repeat issues and improve end-user confidence. General Responsibilities and Duties: Receives and logs customer issues/requests and documents per standards. This includes, recording all interactions with customers, assigning priority, classifying issues and clearly indicating the resolution of the issues in the incident tracking system. Performs triage on incoming customer issues that are more complex and attempts to resolve using the provided knowledge articles. This activity includes issue research via the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount of time taken to resolve customer issues. Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the knowledge articles in the problem ticket. Adheres to Service Desk ticket handling procedures. This may include notification to higher Service Desk tiers for urgent and special consideration incidents. Performs incident follow up with contacts to provide exceptional customer satisfaction. Through provided training develops and maintains knowledge of the incident tracking system. Through provided training, develops and maintains knowledge of customer business applications and environment. Understands the customer Service Level requirement metrics and objectives. Has a focus on continuous service improvement. Provides input for departmental reports. Strives to build the capabilities of teammates. Seeks opportunities to improve own knowledge, skills and performance and is receptive to constructive criticism. Other supporting duties as directed. Minimum Qualifications Associate or Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent foundational knowledge in software development or scripting. Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user satisfaction. Solid technical background with at least three years of hands-on experience supporting Microsoft Windows environments; familiarity with Azure services and a strong Security Clearance Active TS/SCI clearance Certifications Must possess a DoD 8140 compliant certification (e.g., Security+, CEH, CySA+) enabling privileged access on a National Security System (NSS). Microsoft Azure technical certification is preferred (e.g., AZ-900, AZ-104) demonstrating proficiency in cloud concepts and services. Required Job Specific Skills Ability to develop and apply PowerShell scripts to automate routine tasks, streamline processes, and support system management. Familiarity with Jira Service Desk for ticket tracking, workflow management, or administrative configuration. Experience supporting and troubleshooting Windows Server operating systems in a production environment. Understanding of and experience applying IT Service Management (ITSM) best practices, ideally based on ITIL frameworks, to ensure efficient and customer-focused service delivery. Strong analytical and problem-solving skills with high attention to detail. Ability to thrive in a fast-paced, high-visibility environment, with a demonstrated capacity for rapid learning and adaptability. Willingness to learn cloud technologies. Experience writing and troubleshooting scripts in PowerShell, Bash, Python, or similar scripting languages. Basic understanding of core networking concepts such as IP addressing, DNS, DHCP, and VPNs. Proven ability to communicate clearly and effectively, both verbally and in writing, with a customer-first mindset. Other Job Specific Skills Demonstrates a friendly, courteous demeanor in customer interactions. Expresses empathy and takes issue ownership when dealing with difficult customer situations Driven to meet the speed of answer objective by being a team player during high workload fluctuation. Using a knowledge document works independently and maintains a high-degree of professional conduct. Technical expertise in: Microsoft Windows Operating Systems Microsoft Office Network Connectivity Workstations (PC) troubleshooting Rapid learner of new software applications Ability to interact effectively with others Aptitude to multi-task workloads Ability to remain calm and courteous in periods of stress Ability to work with broad range of experience levels Good administrative and organizational skills Excellence in knowledge management

Insight Global is seeking a Senior Service Desk Analyst to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management. The role is onsite during the contract period, with potential for hybrid flexibility upon conversion. This is slated as a 3-6-month contract-to-hire full-time position. *Candidates must be able to work on W2 without sponsorship now and in the future* Key Responsibilities: Laptop Deployment & Imaging: Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Mobile Device Management (MDM): Implement, configure, and maintain Mobile Device Management solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Service Desk Operations: Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Customer Service & Collaboration: Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Continuous Improvement: Identify and propose process improvements for service desk and Mobile Device Management operations. Must-Have Qualifications 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with Mobile Device Management (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1-3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days/week during contract period. Preferred Qualifications A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other Mobile Device Management platforms. Experience with endpoint management tools. Work Environment & Schedule Team of 6, individual contributor (no mentoring/training responsibilities). 6-8 tickets/day; expected to take on a larger share to support current system admins. Contract period: 8-hour days (7:30-4:30 or 8-5, with 1-hour lunch). After conversion: Hybrid schedule (3 days onsite/2 remote), flexible hours. Career growth opportunities available; potential to advance in tech stack and leadership. No on-call required during contract (only 2 calls/year expected). Compensation: $35/hr to $43/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law