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Computer Field Tech Position- Greensboro NC
BC Tech Pro 4.2
Information systems technician job in Greensboro, NC
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
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ITS Technician
Lumin8 Transportation Technologies LLC
Information systems technician job in Burlington, NC
JOB TITLE: ITS Technician
DUTIES and RESPONSIBILITIES:
Install, wire, integrate, and program the following - Poles, Cabinets, IVDS, Radar, CCTV Cameras, Encoders, Decoders, Field Switches, Lowering Devices, and all related hardware.
Skilled in various task as listed above.
Clean and prepare construction sites to eliminate possible hazards.
Control traffic passing near, in, and around work zones.
Measure, mark, and record openings and distances to lay out areas where construction work will be performed.
Following the safety rules and regulations of the Company & OSHA regulations.
Safe handling and use of all equipment assigned.
Ability to understand installation manuals for all various types of equipment (CCTV, VDS, Field Switches, Encoders, Decoders, DMS)
Good computer skills
Ability to follow directions to complete various job tasks.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Determining the kind of tools and equipment needed to do a job, ability to operate equipment.
Driver's license required. (Must be able to meet our insurance requirements.)
Performs other related duties as assigned.
EXPERIENCE, SKILLS and ABILITIES:
Minimum 1 year experience in job related field.
Ability to work strenuously outside in all types of weather.
Ability to lift and carry up to 75 lbs. for short distances.
Ability to work on uneven terrain.
Ability to properly hear and understand or interpret verbal job site instructions and properly perform such instructions.
Must possess and maintain valid driver's license.
WORK ENVIRONMENT:
Must be able to work in all weather conditions.
Must be able to lift/move up to 50 pounds.
Benefits:
The following benefits are included on the first day of the month following your date of hire:
Health, Dental, and Vision Insurance
Basic Life Insurance & AD&D
Health Care & Dependent Care Flexible Spending Account
Short Term Disability - Long Term Disability
401(k) plan (with matching)
Paid Vacation
Paid Holidays
Lumin8 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information. LGBTQIA, Veterans, and women friendly!
$40k-69k yearly est. Auto-Apply 60d+ ago
On-Call IT Field Technician & TV Configuration - Winston Salem - Hiring
Geeks On Site 3.1
Information systems technician job in Winston-Salem, NC
On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
$35 hourly Auto-Apply 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Information systems technician job in Greensboro, NC
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$36k-51k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Information systems technician job in Greensboro, NC
About Aviation Electronics, Electrical, and Computer SystemsTechnicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$67k-91k yearly est. 20d ago
IT - Helpdesk
Pureflow Inc. 3.3
Information systems technician job in Graham, NC
Pureflow IT Specialist
About Our Organization:
With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's informationsystems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
Configure equipment and host onboarding for new users
Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locations
Manage VoIP phone system equipment and directory
Sustain company network connectivity and security
Assign software licenses and support installation of various applications
Maintain IT files on the server and online in the cloud
Schedule server updates, backups, and retrieve backups when needed
Update IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
Assist with AV resources (conference rooms and Teams meetings)
Adhere to company SLAs and is available during IT emergencies
Available to work during non-standard hours for planned updates
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in a Windows network environment
Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
Competitive base salary
Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
$1-for-$1 401(k) match up to 4% after 1-year of service
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts
W o r king Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
Additional hours may be required depending on project load.
P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at ******************* for additional information and to apply online.
$41k-78k yearly est. Auto-Apply 54d ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Information systems technician job in Greensboro, NC
Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Ideally you will have one or more of the following certifications:
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
Provide desktop & end-user support for both Hardware and software.
Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
Familiar with SAS solutions such as Office 365 and Adobe CC.
History of network and firewall administration (Cisco, Sophos, Sonicwall).
Knowledge of server virtualization (VMWare ESXi; vCenter).
Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
Having worked in an MSP environment is a major plus.
$36k-61k yearly est. 11d ago
IT Help Desk Support - Level II
K2 Staffing
Information systems technician job in Greensboro, NC
Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Ideally you will have one or more of the following certifications:
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
Provide desktop & end-user support for both Hardware and software.
Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
Familiar with SAS solutions such as Office 365 and Adobe CC.
History of network and firewall administration (Cisco, Sophos, Sonicwall).
Knowledge of server virtualization (VMWare ESXi; vCenter).
Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
Having worked in an MSP environment is a major plus.
Employment Type: Full time Location: Greensboro, NC
$36k-61k yearly est. 3d ago
Field Tech Support
Echostar 3.9
Information systems technician job in Greensboro, NC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $19.50/Hour
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
$19.5 hourly 10d ago
IT Systems Support
Reeb Millwork 4.6
Information systems technician job in Mocksville, NC
Reeb is one of the largest distributors of custom Millwork products on the East Coast. The secret to Reeb's success is no secret at all, we simply work harder for our customers. We're not tied to shareholders and spreadsheets. We're a family owned business that has weathered the storms, both literally and figuratively, along with our partners for over 100 years, and we're stronger than ever. We understand the decisions owners in our industry face everyday and earn your business by stocking more products, offering shorter lead times, more options and better support. Reeb hires the best, and they go to work for you, everyday. When you need to reach us, there's always more than a single point of contact anytime of the day or year.
Check us out at ************
Job Description
POSITION SUMMARY
This position is responsible for planning and maintaining the health of the company's information technology infrastructure, specifically related to personal computing. The position is responsible for ensuring that personal computing hardware and software are running smoothly and effectively in support of business operations and applications software. This position works closely with system administrators and takes direction on projects and duties from the IT Infrastructure Lead.
Reviews analyzes, evaluates and maintains an organization's personal computing systems, which include:
Desktop computers, laptop computers, and thin clients
Office support equipment - printers and fax machines
Mobile devices - handheld computers, tablet computers, barcode scanners, mobile printers, and mobile telephones
Specialty equipment - label printers and in-vehicle computers
Structures and maintains the IT Personal Computing service provisioned to all locations
Establishes personal computing service levels that meet/exceed business requirements
Manages personal computing infrastructure to achieve agreed service levels
Manages and maintains the IT asset management system
Provides and facilitates customer training of the personal computing features and functionality.
Provide Level 2 Help Desk Support and desk-side assistance
Insure Help Desk documentation is current and up to date
Liaison between Reeb and outside service providers
Ensure infrastructure service levels are agreed on with business leaders and consistently met - Provide monthly reports on success in meeting them, including identification of failures and what will be done to avoid them in the future
Assists in the development and maintenance of personal computing keeping systems to current patch levels and proper anti-virus software
Tests and evaluates personal computing systems to eliminate problems and make improvements.
Administers and documents the lifecycle of personal computing equipment, including deployment, maintenance, and scheduled replacement
Identifies and keeps critical personal computing spare parts on-site to minimize hardware outages
Maintains documented up-to-date inventory of all personal computing hardware, and systems software
Leads support or participate in projects which rely on or affect the personal computing system
Follows company procurement policies and practices in obtaining favorable terms for personal computing products and services obtained from external vendors
Ensures the security and protection of personal computing systems and equipment
Participates in after-hours support as needed
Qualifications
Possess current knowledge of IT Personal Computing technologies, including Windows, Thin Client and Terminal Services technologies, Personal Productivity software, Personal Computing hardware, Ethernet and wireless local area networks, cellular phone systems, Mobile Computing, barcode symbologies
1-3 years' experience with Microsoft Windows and related experience with Personal Computing hardware, including setup, configuration, and patch management.
Strong interpersonal skills, including ability to communicate effectively with colleagues at all levels, as well as external vendors
Demonstrated ability to plan for and achieve desired results
Additional Information
All your information will be kept confidential according to EEO guidelines.
$37k-52k yearly est. 1d ago
IT Support Specialist II
Zenefitness 85310
Information systems technician job in Greensboro, NC
Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II/Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates.
Please note, our company does not provide sponsorship for employment visa status.
COVID-19 considerations:
This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!
Longleaf Offers
Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level)
Full benefits package, including free health & vision, disability, and life insurance for employees
Training programs to improve your skills and prepare you for advancement
Paid vacations and holidays, including your birthday
A family-friendly environment
Challenging projects in a fast-paced environment
Collaborative process
Growth opportunities
Desired Skills and Experience
A 4-year degree in computer science or related field
1+ Year of relevant service as an MSP Help Desk Technician
Demonstrated leadership ability, regardless of job title
Excellent written and verbal communication skills
Demonstrated problem-solving and troubleshooting skills
- natural fit with our corporate culture and values
Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus
About Longleaf
The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC.
We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.
Job Type: Full-time
Pay: $44,875.00 - $52,152.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
COVID-19 considerations:
This position requires the candidate to be vaccinated for COVID-19. When the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!
Experience:
MSP Help Desk Technician: 1 year (Preferred)
Work Location: One location
$44.9k-52.2k yearly Auto-Apply 60d+ ago
Help Desk Analyst
Stratacuity
Information systems technician job in Greensboro, NC
Apex Systems is looking to hire a fully ONSITE Bilingual Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a 10A-6P / 11A-7P shift with a Monday-Friday schedule. If you are interested, please apply and we will reach out to you right away!
Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
* Diagnose and troubleshoot technical issues related to products or services both remotely and in-person.
* Provide step-by-step guidance to customers to resolve their issues.
* Escalate complex issues to higher-level support or specialized departments as needed.
* Document customer interactions and solutions in the help desk system.
* Follow up with customers to ensure their issues are fully resolved.
* Maintain up-to-date knowledge of company products, services, and policies.
* Collaborate with team members to improve customer service processes and outcomes.
Qualifications:
* High school diploma or equivalent; additional technical certifications are a plus.
* 2+ years of proven experience in a customer service or technical support role.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Proficiency in using help desk software and other relevant tools.
* Flexibility to work various shifts, including evenings and weekends.
* Bilingual in Spanish and English is required.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employee Type:
Contract
Location:
Greensboro, NC, US
Job Type:
Date Posted:
January 13, 2026
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Sr. Lead Desktop Support Specialist in Winston Salem, NC (In person interview only)
360 It Professionals 3.6
Information systems technician job in Winston-Salem, NC
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact
Qualifications
Skill (minimum 7 years of experience in each skill)
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading of appropriate software for customers.
Installing local and network printers and other peripherals and configuration of same.
Migrating Data and user profiles.
Documenting process and procedures related to technical field support activities.
Additional Information
Thanks and Regards,
Karan Sharma
510-254-3300 ext. 150
$71k-88k yearly est. 1d ago
Technology Support Analyst
UNC Greensboro 4.2
Information systems technician job in Greensboro, NC
Positions in this banded class conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users/clients. These employees are not usually involved in application development or network design, but may participate in system integration and network analysis activities. This work requires strong communication skills, and ability to effectively interact with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies, or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.
Minimum Qualifications
Bachelor's degree in computer science, information technology, business administration, or a related discipline. Five or more years of experience in a process improvement, technical support or IT systems administration role. Strong communication skills and the ability to facilitate communication across various disciplines. Experience with financial systems and data management.
Preferred Qualifications
Experience with financial systems such as DebtBook, QuickBooks, IntelleCheck, NCFS , NCID , and Core Banking, Chrome River, and Jaggaer Invoicing. Proficiency with Microsoft Office applications and M365. Familiarity with ServiceNow or other IT ticketing systems.
Work Environment
Driving - Car/Truck - o, Inside - c
$37k-48k yearly est. 60d+ ago
BCBA - ABA Support Systems
Hi-5 ABA
Information systems technician job in Danville, VA
Hi-5 ABA
offices lead close-knit teams of BCBAs, BCaBAs, Behavior Technicians and Registered Behavior Technicians (RBTs) as they work together to provide in-home Applied Behavior Analysis (ABA) to children and families in their local communities.
The mission of the BCBA is to diligently provide ABA services to clients with autism or related special needs in order for the clients to achieve mastery of behavior treatment goals. The position requires compassion, integrity, organization skill, a firm grasp of ABA, and professionalism.
If you desire to help children with autism or special needs, want to build a career where you can serve others, and be well-compensated, then
Hi-5 ABA
may be a great fit for you!
Hi-5 ABA
BCBAs provide supervision and training for Technicians interested in becoming certified. This position often has flexible hours (part-time or full-time) and involves high levels of interaction with the client, the client's family, other Technicians, and your BCBA peers.
You are required to have, at minimum, a BCBA certification (and license if applicable in your state). Adult and Pediatric CPR/BLS is required to be with clients one-on-one. We also require multiple background checks and a TB screening to ensure the safety of clients. Additional educational requirements may apply for Medicaid/Humana service providers.
$55k-81k yearly est. 60d+ ago
Technology Support Analyst
North Carolina A & T State University 4.2
Information systems technician job in Greensboro, NC
The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences. Primary Function of Organizational Unit N.C. A&T is a public, land-grant, doctoral research institution and has been the largest historically Black university in the country for the past decade. With an enrollment of 14,311 students in Fall 2024, the university offers 59 undergraduate degree programs, 36 master's programs, and 12 doctoral programs. It is America's top producer of Black graduates in Engineering and Agricultural Science bachelor's programs, as well as a top five producer in numerous additional disciplines, including Liberal Arts and Communications/Journalism. It also ranks no. 3 in master's degrees awarded to Black graduates in Engineering Technologies and Related Fields, no. 4 in master's degrees in Engineering, and no. 11 best business school for women in the nation.
Nationally recognized for its leadership and excellence in STEM education and research, N.C. A&T is classified as "R2-High Research Activity" in the Carnegie Classifications and is poised to achieve "R1-Very High Research Activity" status. It also holds Carnegie's earned credential in Community Engagement and the Association of Public and Land-Grant Universities (APLU) Innovation and Economic Prosperity designation. With an annual economic impact of $2.4 billion, N.C. A&T plays a vital role as a higher-education economic driver in North Carolina's Piedmont Triad region and across a state that is ranked No. 1 in the nation for the second straight year as "best for business" by the CNBC financial network.
The College of Agriculture and Environmental Sciences has four distinct but inter-related departments (Agribusiness, Applied Economics, and Agriscience Education; Animal Science; Family and Consumer Sciences; and Natural Resources and Environmental Design). The College offers 10 bachelor's degrees, seven graduate programs, and has five options for Certificates within the Bachelor's degree, and one Post-Baccalaureate Certificate in Waste Management. The CAES has three institutes and centers of excellence: Center for Excellence for Post-Harvest Technologies, International Trade Center, Waste Management Institute and one interdisciplinary Center for Bioenergy. To complement the academic programs in the college, the CAES has an Agricultural Research Program; Cooperative Extension Program; University Teaching and Research Farm; Child Development Laboratory; and Laboratory Animal Research Unit.
Work Hours 8:00AM - 5:00PM; Monday - Friday; some overtime may be required Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
Key Responsibilities and Related Competencies
Required Competency Technical Support Duties
Manages and coordinates on-going hardware and software needs of the CAES, to include repair, acquisition and software installation and help desk functions.
Provides technical support to staff, faculty, administrators, and students in assigned buildings: Carver, Sockwell, Child Development Lab, and University Farm administrative staff.
Serves as back-up to the assigned Technical Support Analyst in the other buildings in the College such as Coltrane, Webb, Benbow, and C.H. Moore.
Supports these departments: Center of Excellence in Post Harvest Technology at Kannapolis, Department of Natural Resources & Environmental Design, Animal Science, Family Consumer Sciences, Ag Business & Applied Economics, Agriscience Education, Ag Research Station and Cooperative Extension.
Conducts informal training sessions on new software and applications related to CAES functions.
Creates brief tutorials and training documents with screenshots of procedures that are needed to operate equipment.
Performs routine and non-routine diagnostics and maintenance on these operating systems: Windows Server 2012, 2008, Print Manager, System Center Configuration Manager (SCCM), Windows 11, and Windows 10.
Understands the diagnosis and time needed to make labor-intensive corrections of these systems; corrections are found via an event manager software, which sends an alert to email.
Tests servers weekly, usually after 5 pm when users are not affected.
Modifies, upgrades, and patches the following systems and software: Windows 10, System Center Configuration Manager (SCCM), System Center Operations Manager, Microsoft Project, Lumion 3d software for Landscape architecture, Netop Vision for Agri-Business (Browser control software for locking the browser during Exams), Sketch up, AutoCAD, Smart Notebook software for Natural Resources, Ag-Education, and Bio-Engineering, and Adobe Creative Cloud, SPSS, SAS.
Resolves most incident tickets escalated to the Technology Support Analyst, which are submitted in the form of daily email requests numbering 3-10 a day and 9-250 per month.
Creates and transfers document, develop small databases, calculate statistical analysis to support office functions.
Researches new technologies being implemented.
Supports various software and programming packages which requires familiarity with manipulation of data between packages or with other computer systems.
Uses appropriate guidelines and manuals for certain problems with software and hardware, or consults with technical support at other locations for resolution.
Required Competency Technical Solution Development Duties
Improves efficiency of systems assigned to meet client needs.
Observes system processes to note problem execution or errors and initiate corrective actions.
Upgrades desktop computers for Research Faculty and Staff, Cooperative Extension Faculty and Staff, with the most current operating systems, fastest processors, and solid state hard drives for greater productivity.
Automates the installation of operating system images on computer systems to one process versus multiple processes.
Manages individual accounts to maximize server space for greater operational efficiency.
Makes contacts with vendors to determine best options for change recommendations and implementations.
Documents procedures and solutions on the website, which provides basic procedures and information.
Documents other solutions on a shared drive.
Reports incidents using the TeamDynamix Ticketing System for follow up and solution documentation.
Required Competency Planning and Organizing Duties
Maintains a database file that includes all information relating to computer equipment.
Generates reports that pull up information by person, location, property numbers, vendors, etc.
Develops and/or coordinates training for CAES faculty and staff and keeps records to determine training needs and technical competency levels.
Conducts research to determine suitability for our systems.
Required Competency Project Management Duties
Manages server accounts, shared network resources and network support for CAES.
Maintains familiarity with Windows NT Domain consisting of four domain controllers: Dec ALPHA (Primary Domain Controller), Intel based 500 Mhz+ (Backup Controllers).
Provides recommendation on expenditures for equipment and software to meet the information needs of the organization.
Required Competency Technical Knowledge Duties
Writes programs/code for testing and implementing processes on servers.
Understands Voice over Internet Protocol (Voip), Computer configurations including operating systems - applications - and infrastructure, Networking and configuring IP addressing, Internet Connectivity.
Understands Audio/Video, Skype, Office Suites, Operating Systems, Server Management, Active Directory, and building your own Ethernet networking cables.
Provides computer configurations including operating systems applications and infrastructure.
Understands print management to assign users and levels of access and control.
Understands how to assign IP addresses and associated devices.
Understands wireless system technology and providing levels of access to users.
Understands Android and Mac based phone systems for connectivity and access to wireless network.
Creates cables for internet access in laboratory and office environments.
Maps CAES servers based on location of clients for connectivity to university networking systems to provide access to faculty and staff.
Applies knowledge of server configuration (virtual or physical), virtual private network (VPN) for remote access to servers to diagnose and solve problems, data pathways between multiple servers, and configurations to implement backup processes.
Required Competency Consultancy Skills Duties
Consults with a variety of clients within the College of Agriculture and Environmental Sciences, including Administrators (Deans), Directors, Department Chairs, on all matters relating to computer needs and use, to include selection, maintenance and long-range planning.
Requests for consultation also come from individual staff, faculty, and students.
Interacts with colleagues on the CAES IT Team, University ITS, vendors, and with clients (Administrators, Faculty, Staff, and students).
Asks pertinent questions, listens carefully, and communicates clearly, often in non-technical terms.
$36k-48k yearly est. 9d ago
Competitive Meet Technician| Part Time | Greensboro Aquatic Center
Oakview Group 3.9
Information systems technician job in Greensboro, NC
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The primary duty of the Competitive Meet Technician is to assist Meet Tech Staff in set-up/tear-down for events and operating timing/judging equipment.
This role pays an hourly rate of $15.00 to $17.00
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until April 10, 2026.
About the Venue
Since its grand opening in 2011, the Greensboro Aquatic Center (GAC) has emerged as one of the top aquatic facilities in the nation. A state-of-the-art facility featuring cutting edge concepts in aquatic design, the GAC is located on the campus of the Greensboro Complex, the premier sports and entertainment facility in the Southeast. Built at a cost of nearly $19 million, the GAC brings together all major aquatic sports - competitive swimming and diving, water polo, synchronized swimming and other unique sports - all in one venue. The GAC's versatility offers Greensboro the opportunity to host high school and collegiate events, USA Swimming meets, U.S. Masters Swimming and U.S. Water Polo events as well as myriad local, regional, national and international competitions. The GAC's impressive national swim meet resume includes numerous NCAA, ACC, YMCA and USA Diving competitions. According to the Greensboro Convention & Visitors Bureau, the estimated economic impact of GAC events exceeds $224 million.
Responsibilities
* Assist with event setup.
* Assist with Operating Timing and Judging Equipment during events.
* Assist with set-up/tear-down after events.
* Complete additional duties as assigned.
Qualifications
* High School Graduate.
* Basic Computer Skills.
* Must be able to work a flexible work schedule including weekends, holidays, and evenings.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$15-17 hourly Auto-Apply 7d ago
IT Access Support Specialist
Brock & Scott 4.3
Information systems technician job in Winston-Salem, NC
Purpose: The IT Access Support Specialist is responsible for provisioning, modifying, and removing user access to internal and client-facing applications based on approved requests and established procedures. This role focuses on accurate execution of access changes and coordination with IT Support and business teams.
General Description:
This position is an operational IT support role specializing in application access administration. The IT Access Support Specialist executes access requests based on documented processes and required approvals and collaborates with cross-functional teams to support efficient user access.
Duties:
Participate in continuous improvement initiatives to streamline access provisioning workflows and enhance security controls.
Provision, modify, and deprovision user access across internal and client-facing applications.
Process access requests in accordance with documented procedures and required approvals.
Maintain detailed documentation for access requests, configurations, and approvals.
Support onboarding and offboarding processes by coordinating timely systems access changes.
Serve as a liaison between IT Support and business units regarding application access.
Identify recurring access issues and escalate appropriately.
Perform Tier 1 and Tier 2 helpdesk support when not engaged in access provisioning activities.
$42k-75k yearly est. 2d ago
Community Support Technician Client Specific I- Winston Salem
UMHS
Information systems technician job in Winston-Salem, NC
Job Description
Community Support Technician needed to work with the Intellectual and Developmental Disabilities population. Technician will provide one on one assistance in the community, community networking.
Monday - Thursday 4:00 pm - 9:00 pm
Friday - 4:00 pm - 11:00 pm
Two weekends a month (flexible which ones).Saturday 8 hours, Sunday 6 hours.
Requirements:
Reliable Transportation
Valid Driver's License
Benefits:
Medical Insurance (full time only)
Dental Insurance
Vision Insurance
Telehealth -On line Doctor (Teledoc)
401K with company match
Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community.
Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Visit us on the web at ************
$44k-64k yearly est. 18d ago
Mid-Level Service Desk Technician
Occam Solutions
Information systems technician job in Liberty, NC
Occam Solutions is looking for a Mid Level Service Desk Technician, Ft. Bragg. The Mid-Level Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is proficient with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Special Operations Force experience is preferred (but not required). Will be required to work rotating shift schedules to include nights, weekends, and holidays.
Specific Responsibilities: Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower level technicians to become proficient within these areas. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team. SDTs must be qualified to perform the following functions:
· Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.
· May be required to provide VIP level support to USSOCOM executive level users and their staff.
· Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
· Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
· Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.
· Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
· Ability to install, maintain and troubleshoot server, network, system and application issues.
· Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
· Must have experience with Dameware, RDP and Terminal Services.
· May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
· Perform other duties as required.
Minimum Required Qualifications:
· Two Years relevant IT/Service Desk Experience
· Must have DoD 8570 IAT Level I certification.
· Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.
· Must possess current TS/SCI clearance.
· Must be TS/SCI eligible.
Preferred Qualifications:
· DoD 8570 IAT Level II certification.
· Special Operations Force experience.
$36k-50k yearly est. 60d+ ago
Learn more about information systems technician jobs
How much does an information systems technician earn in Greensboro, NC?
The average information systems technician in Greensboro, NC earns between $31,000 and $87,000 annually. This compares to the national average information systems technician range of $28,000 to $74,000.
Average information systems technician salary in Greensboro, NC
$52,000
What are the biggest employers of Information Systems Technicians in Greensboro, NC?
The biggest employers of Information Systems Technicians in Greensboro, NC are: