Information systems technician jobs in Harrisonburg, VA

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team. UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. The primary responsibilities of this position is as follows: Department: Service Reports To: Field Service Manager FLSA Status: Full Time/Non-Exempt Purpose This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES. Responsibilities Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers Analyze customer needs, recognize business opportunities, and influence sales volume growth Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional Complete all administrative aspects of the job on time and error-free Provide accurate feedback with call close information, parts usage reporting, and customer meter readings Perform other activities that support UBEO BUSINESS SERVICES and our service organization Supervision Supervised Contacts Internal: Exempt, Non-Exempt External: Prospective Customers, Current Customers, Vendors Job Related Dimensions Technical knowledge/skills Analysis (problem identification) Attention to Detail Customer service orientation Business skills Communications - verbal and written Planning and organizing, (work management) Teamwork (cooperation) Work standards (concern for quality) Follow-up Qualifications High School or GED 2 - 5 years industry or equivalent experience Associates Degree or equivalent technical training Successful completion of: Manufacturer Core Basics 2 Manufacturer Training Classes Physical Demands & Work Environment Ability to operate a motor vehicle for travel to client sites Ability to stand/walk for prolonged periods at times Ability to lift 50+lbs on occasion UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes: Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren) Generous Company Paid Health Reimbursement Account Options to defray deductible expenses Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren) Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance Pet Insurance, breathe easy knowing Nationwide has your pets covered Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7 A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws. Powered by JazzHR Z7akyqcCOp

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Requirements: MUST possess a valid driver's license - will drive a state vehicle This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems. Key Responsibilities: Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams Deliver outstanding customer service with a strong “customer-first” approach Maintain accurate documentation of incidents, resolutions, and asset management Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations Support the setup and testing of network drops, cable labeling, and physical connectivity checks Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations Maintain organization and inventory of cabling tools, equipment, and supplies Drive a state vehicle to various locations within the assigned region for onsite support Qualifications: Valid driver's license (required) Excellent verbal and written communication skills Ability to work independently in a field environment and manage multiple priorities Familiarity with basic network concepts and a willingness to learn structured cabling standards Prior experience with IT support, help desk systems, or customer service preferred Skill Required / Desired Amount of Experience Valid driver's license (required) Experience working with help request tracking and reporting tools. Highly desired 1 Years Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite 3 Years Skill in the use of troubleshooting and managing and administering wireless devices Highly desired 3 Years Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude. 3 Years Setup and testing of network drops, cable labeling, and physical connectivity checks Highly desired 1 Years Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane Highly desired 1 Years Global Candidate Requirements Skill Required / Desired Amount of Experience

Job Description The Helpdesk Support Specialist provides technical assistance and support to end-users experiencing issues with computer systems, software, hardware, or other technology-related problems. The primary goal of this role is to help users resolve their issues quickly and ensure they can effectively use the organization's technology resources. This position will sit in our Staunton, VA office onsite, Monday-Friday, 8am-5:00pm (1 hour for lunch). Essential Duties & Responsibilities Issue Resolution: Diagnose and troubleshoot technical problems reported by users, providing effective solutions or workarounds. Customer Assistance: Offer guidance and support to end-users, helping them understand and use software applications, hardware devices, and technology tools. Communication: Clearly communicate technical information to non-technical users in an understandable manner, both verbally and in writing. Ticket Management: Record, track, and manage technical issues through a ticketing system to ensure timely resolution of all reported problems. Remote Assistance: Provide technical support remotely via phone, chat, or remote desktop tools for users in various locations. Documentation: Create and update user guides, FAQs, and troubleshooting articles to help users independently resolve common issues. Maintain compliance with policy and standards Training: Conduct basic training sessions or user orientations to enhance understanding of technology systems and reduce recurring issues. Escalation: Escalate complex or unresolved issues to higher-level IT support teams or specialists when necessary. Continuous Learning: Stay informed about emerging technologies, tools, and troubleshooting methods to provide effective and up-to-date support. Security Awareness: Apply basic security principles and assist users with security-related concerns. Knowledge Base Management: Develop and maintain a knowledge base of common issues and resolutions. Adaptability: Learn and adapt quickly to new technologies, tools, and processes as the IT environment evolves. Time Management: Prioritize and manage multiple support requests effectively to maintain service levels. Soft Skills: Demonstrate patience, empathy, and professionalism, especially when assisting frustrated or stressed users. Scripting & Automation (Preferred): Basic understanding of scripting languages or automation tools to streamline repetitive tasks. Physical Requirements: Ability to install, move, setup software and set up computer equipment on the manufacturing floor, office setting and in other work areas as needed. May require bending, lifting up to 20lbs, or standing for extended periods. Qualification 1-2 years of hands-on experience in IT support, helpdesk, or technical assistance role. Associate's degree in Information Technology, Computer Science, or a related field. Strong problem-solving, communication, and customer service skills. Familiarity with ticketing systems and remote support tools. Basic knowledge of networking, operating systems (Windows), and common office software. Experience with Comptia A+, Active directory and Office 365 from an administrative side is a plus.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Company Summary: Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers. Position Purpose: The Application Support Specialist provides first-level support for the Bank's Core Banking Application(s), primarily Jack Henry SilverLake and associated systems. This role is responsible for triaging and troubleshooting issues reported through the Bank's support ticketing system and ensuring timely resolution or escalation to the Application Configuration Manager for advanced analysis. The position supports system integrity, assists with implementations, and helps improve user experience through training and guidance. Responsibilities: * Ticket Management: Monitor and manage support tickets for core application issues and ensure accurate documentation and timely resolution. * Core Application Parameter Review: Validate core parameter changes using daily reports for and document them in the support tickets and or the ECC (Enterprise Change Control) requests. * Issue Escalation: Collaborate with the Application Configuration Manager to escalate complex issues and provide feedback for system improvements. * Incident Management: Oversee the lifecycle of incidents, including root cause analysis and stakeholder communication. * User Support & Training: Provide guidance and training to staff on banking platforms to improve application understanding and usage. * Product Implementation: Assist with new product testing and rollouts and ensure successful integration with core systems. * System Integrity: Verify accurate transfer of loan documentation from the Loan Origination System (LOS) to the core platform. * Continuous Improvement: Participate in research and evaluation of new products to enhance customer and employee experience. * Team Collaboration: Contribute to team goals, uphold core values, and maintain a positive work environment. * Other Duties: Perform additional tasks as assigned. Requirements Education and Certifications: * Some college or Associate's degree in accounting, Finance, or Economics or equivalent educational preferred or equivalent relevant work experience. Skills: * A minimum of 2 years of experience in commercial, retail banking, or operations. * A minimum of 1 year's experience with Jack Henry/Silverlake or similar core banking systems. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Excellent organizational skills and attention to detail. * Strong analytical, problem-solving, and decision-making skills. * Strong customer service orientation. * Effective verbal and written skills to clearly communicate in the English language required. Abilities: * Ability to quickly learn and adapt to banking software applications. * Flexibility to work office hours, including evenings or weekends as needed. * Ability to work independently or collaboratively in a team environment. * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to interpret procedure manuals, business correspondence, and regulatory documents. * Comfortable interacting with customers and staff in person or via phone, following Bank service standards. Preferred Qualifications: * Familiarity with Jack Henry SilverLake and other core banking applications. * Understanding of banking processes and workflows.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. What we expect, day to day… The Analyst will be responsible for supporting the delivery of projects and solutions with Financial Institutions, Issuers, Merchants, etc. This person will collaborate on challenging projects, provide analysis and initiatives, proactively seek existing opportunities, thereby ensuring that Visa Consulting & Analytics is the preferred advisory partner. Typical projects may include: * How does a financial institution increase market share in consumer credit cards? * How should a credit card issuer use emerging technology to acquire the best customers? * How does a financial institution grow their credit card portfolio while mitigating credit risk? * How does a financial institution optimize their product offering? * How should a credit card issuer use digital and emerging technology to acquire and retain the best customers? Specific Responsibilities include: * Support a team of experienced professionals in delivering strategic consulting services to key Visa clients. * Complete detailed analysis on client data and identify preliminary trends and themes in the data with some guidance. * Conduct market research and data analysis to identify insights in the payment industry. * Support the development of client-specific presentations by adapting templates for unique client scenarios and needs. * Support senior consultants in developing and delivering high-quality advisory solutions to clients, such as business strategy, product development & pricing, customer segmentation and customer experience improvement. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications * 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications * 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) * Experience in payments or financial institution consulting * Experience working with financial indicators to measure business performance * Strong analytical skills, with demonstrated intellectual and analytical rigor * Self-motivated, results oriented individual with the ability to handle numerous projects concurrently * Skilled at using presentation, data visualization, and pyramid-principle storytelling to help clients make the best, fact-based decisions for their business * Excellent communication and project management skills * Technology mindset, curious, up-to-date with digital trends and applications Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 89,900 to 139,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

UVA Temps is an in-house agency that recruits a labor force of diverse, qualified candidates and places them in a range of temporary positions across the University. Temporary IT/Technical assignments can vary in length lasting from a few days to an indefinite time period. They can be part-time or full-time, and require varying skill sets ranging from entry-level to advanced expertise. The needs of our business partners vary, and employees of diverse skills are needed for different assignments. Below are some of the positions which UVA Temporary IT/Technical employees assume: * Helpdesk Support (Tiers I, II, and III) * Computing Services Technical Support Staff * Web Developer * A/V Technician * Technical Writer * System Engineer * Business/ Quality Assurance Analyst * Software Testing Engineer * Software Developer * Programmer Experience, education, and physical requirements will vary based on the specifics of the temporary role to be filled. Minimum Qualifications Required Education: High school diploma or equivalent Skills & Abilities: * Demonstrated level of professional customer service and interpersonal communication skills * Knowledge of principles and practices of tech support and management * Intermediate/Advanced level knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook; ability to train on and learn new computerized systems * Keen attention to detail, problem solving skills, and ability to maintain confidentiality * Ability to communicate and work alongside faculty, staff, students, vendors, and outside guests of the University in an effective and professional manner. * Capacity to handle multiple assignments with critical deadlines and changing priorities Preferred Education: Bachelor's Degree or equivalent education, training and experience Skills & Abilities: * One year or more work experience in a technical capacity; preferably in an academic environment * Experience with University of Virginia policies, procedures, and internal operating systems & hardware * Demonstrated ability to analyze and comprehend a wide variety of University functions and activities and to leverage information technology in support of those functions The various jobs listings you see posted within the temporary pools are general categories and may not be actual positions we are recruiting for at the time you apply. We will keep your application on file and contact you if we believe your skills and experiences are a match for a position we are trying to fill. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Massanutten Resort Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required. Perform duties with patience and professionalism Aptitude for troubleshooting problems to resolution and attention to detail Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc. Knowledge of Windows networks, domain structure, and Active Directory environment Advanced knowledge of Windows operating systems and Microsoft Office applications Preferred ​​Advanced server and networking knowledge. ​Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration​ 1-3 years' experience working in an IT support role CompTIA A+ Certification Typical Schedule Days: Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.​ Hours: 9am-5pm. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians. Core Responsibilities Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches Maintain a clean and organized shared work area in addition to your own work area Must be part of an On-Call rotation as well as travel to remote sites as needed/required Other duties as assigned by management For more information, contact Gabriel Diaz at ************.

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities for career growth, and a culture of innovation that embraces adaptability, collaboration, technical excellence, and people in partnership. If this sounds like the choice you want to make, then choose MITRE - and make a difference with us. NOTE: Thank you for your interest in MITRE's internship opportunities. Please be aware that this is not an application for a specific position. By submitting your information and providing your resume, you will be included in a pool of candidates for various internship roles across the company. If you are selected for consideration for a particular internship, a member of MITRE's Student Programs team will reach out to you. The primary hiring season for MITRE internships runs from September through March. You can monitor your application status here: Workday (myworkdayjobs.com). Job Responsibilities As a cybersecurity intern, you will collaborate with experienced professionals and apply your knowledge to real-world challenges in cybersecurity and information security. This hands-on opportunity will allow you to gain experience in one or more of the following areas: + Adversary Emulation + Deception and Adversary Engagement + Cyber Effects and Reverse Engineering + Cyber Forensics + Cyber Threat Intelligence + Operational Technology Engineering and Response + Internet of Things (IoT) and Mobile Device Security + Engineering and Architecting Safe, Secure, and Resilient Systems + Cyber Policy Development Basic Qualifications + Must be a full-time student pursuing an accredited degree program in a Cybersecurity, Information Security, or related disciplines. + Must continue to be enrolled the semester following the internship. + Foundational knowledge in cybersecurity and/or information security methodologies, frameworks, tools and/or programming languages. + Must have sustained excellence in academic performance. Preferred Qualifications + Experience having applied cybersecurity or information security learning in an internship, research, or lab setting. + Proficiency using cybersecurity and/or information security methodologies, frameworks, tools and/or programming languages. + Familiarity with cybersecurity operations and/or the development of cyber policies. + Proven ability to work independently. + Demonstrated interest in serving the public through previous work experience, volunteer activities, or other relevant engagements. Clearance: In addition to passing MITRE's employment background check, you may be submitted for a U.S. Government Security clearance. This is determined by the Department of Defense's adjudicative guidelines for receiving a clearance, to include U.S. citizenship. Other jobs may require vetting for various levels of agency public trust, fitness, suitability, controlled access, and special programs access determination consistent with the work program to which you are assigned. This requisition requires the candidate to have a minimum of the following clearance(s): This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s): Salary compensation range and midpoint: $45,500 - $57,000 - $68,500 Annual Work Location Type: Hybrid It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law. MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE's employment process, please email ************************ for general support and *************************** for intern positions. This service is for individuals requiring reasonable accommodation requests. Please note that vendor solicitations will not receive a reply. Benefits information may be found here (***************************************** . Copyright © 1997-2025, The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.

Job Details Harrisonburg, VADescription We are seeking a highly skilled and detail-oriented Diagnostic Technician to join our Kia service team. In this role, you will be responsible for performing advanced diagnostics and executing complex repairs on a wide range of vehicle systems, including powertrains, electrical and electronic systems, HVAC, hybrid/EV technologies, and advanced driver-assistance systems (ADAS). Using factory scan tools and technical resources such as KGIS, you will pinpoint root causes of difficult or intermittent issues and ensure all repairs meet Kia's factory specifications and safety standards. You will also play a key role in quality assurance by conducting post-repair testing and maintaining accurate service records in the dealership management system. As a technical expert, you will collaborate with fellow technicians, assist Service Advisors in communicating complex repair needs to customers, and stay engaged with Kia's ongoing training and certification programs. The ideal candidate thrives in a team environment, maintains a clean and organized workspace, and is committed to continuous learning and technical excellence. Responsibilities: Advanced Diagnostic & Troubleshooting Perform in-depth, complex diagnostics on various Kia vehicle systems, including but not limited to advanced engine performance, sophisticated electrical and electronic systems, intricate HVAC issues, hybrid/EV components (if applicable), and complex ADAS (Advanced Driver-Assistance Systems) Utilize advanced diagnostic tools, scan tools, and factory technical information systems (KGIS, etc.) to pinpoint root causes of challenging or intermittent vehicle concerns Interpret complex wiring diagrams, sensor data, and control module communications. Complex Repair Execution Execute precise and efficient repairs, overhauls, and replacements of components and systems requiring specialized knowledge and skill Perform module programming, software updates, and recalibrations as needed Ensure all repairs are completed accurately, safely, and in accordance with Kia factory specifications and industry's best practices Quality Assurance & Documentation Conduct thorough post-repair testing, including test drives, to confirm problem resolution and verify the quality of work performed Maintain meticulous and accurate documentation of all diagnoses, repairs, parts used, and labor times in the dealership management system Adhere strictly to all manufacturer warranty policies and procedures Technical Resource & Collaboration Serve as a knowledgeable resource for Service Advisors, effectively explaining complex technical issues and recommended repairs to facilitate customer understanding and approval Collaborate with other technicians on challenging cases, sharing insights and contributing to collective problem-solving Continuous Learning & OEM Standards Proactively participate in all required Kia factory training courses and diligently work towards achieving higher certification levels (e.g., Master Technician status) Stay current with the latest Kia technologies, service bulletins, and technical updates Maintain strict adherence to Kia OEM standards and safety guidelines in all work Shop Stewardship Maintain a clean, organized, and safe workstation Properly use and care for all dealership tools, diagnostic equipment, and specialty tools Qualifications Requirements/ Qualifications: Significant Experience: A minimum of 4 to 6 years of proven, hands-on experience as an Automotive Technician, with substantial time spent diagnosing and repairing Kia vehicles at a dealership level Kia Certification (Required): Current Kia factory certifications Level 2, Level 3, or multiple specialized areas). Progress towards Master Technician certification is highly valued Advanced Diagnostic Prowess: Demonstrable expertise in diagnosing complex electrical, electronic, and intermittent mechanical issues using advanced tools and logical deduction Strong Technical Acumen: In-depth understanding of all major automotive systems, including engine management, transmission, brake (ABS, ESC), suspension, steering, HVAC, and communication networks ASE Certifications (Highly Preferred): Multiple relevant ASE certifications (e.g., A1-A8, L1 for advanced engine performance) Problem-Solving Skills: Exceptional ability to identify problems, analyze data, and implement effective solutions efficiently Attention to Detail: Meticulous approach to all tasks, ensuring precision and accuracy in repairs Excellent Communication: Ability to clearly articulate technical findings to both colleagues and Service Advisors Proactive & Self-Motivated: A strong desire to continuously learn and improve Valid Driver's License and Clean Driving Record Benefits: Competitive compensation Opportunities for growth and development Health insurance and retirement plans Employee discounts on vehicles and services Work environment /Physical demands: Be able to work under various weather conditions Be able to lift 25 sometimes up to 75 pounds Be able to be exposed to allergens and fumes Be able to stand for an extended period of time

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY: The Manufacturing Senior Technician is responsible for providing hardware and software support in the manufacturing operations. This position will enforce Corporate Information Technology (IT) system administration, Local Area Network (LAN) administration, change management, asset management, security, technical standards, IT policy, procedure and best practices. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Provide support for information and manufacturing system operations activities, including computer and network operations, troubleshooting, data control/security, documentation, software version control, backup/recovery, and system performance. Assist with hardware/software and application specifications and selection. Understand the hardware, software and applications from a users' standpoint to ensure proper problem resolution. Monitor system performance, perform system checks, and develop/enforce procedures established for system use. Enforce Corporate Information Technology (IT) system administration, Local Area Network (LAN) administration, change management, asset management, security, technical standards, IT policy, procedure and best practices. Audit and report non-compliance and remediation plans. Assist in the development of, maintenance, and implementation of training programs for plant IT support associates. Ensure users are using system properly to maintain data integrity, security and recoverability. Assist in Project Management tasks. Participate in Operational Technology problem reporting, project planning and corporate communication sessions. Work with vendors to troubleshoot and correct issues with 3rd party systems. Maintain, troubleshoot, upgrade, fix, and perform root cause identification for plant floor production systems. SUPERVISORY RESPONSIBILITIES This position will not have supervisory responsibility. EDUCATION and/or EXPERIENCE Required Associate degree in Information Technology, or related field AND 3 years of experience OR 5+ years of progressively responsible IT or Manufacturing experience George's is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search, apply or interview for a career opportunity with the Company, please send an email to ************************* or call ************ to let us know the nature of your request and your contact information to assist you We are an Equal Opportunity Employer, including Disabled/Veterans

Biocore is a team of world class engineers and scientists providing testing, analysis, and consulting services to companies across the globe. Biocore leverages its unique expertise and experience, as well as cutting-edge physical and cloud computing technologies, to improve safety and enhance the performance of athletes and sports organizations. Biocore's mission is to provide the highest level of research, engineering and analytics expertise to clients dedicated to improvement of sports by maximizing performance and minimizing injury through a multidisciplinary group with backgrounds in engineering, biomechanics, data science, athlete performance, footwear design and construction, playing surface, and statistical and epidemiological analyses. Position Details Biocore is seeking a hands-on, solutions-driven IT Specialist to support and scale our growing technology infrastructure. This role is ideal for someone who thrives in a dynamic environment, enjoys working across platforms, and is passionate about integrating innovative technologies to drive operational excellence. The IT Specialist will provide the underlying information technology support to enable the company to successfully conduct day-to-day operations and to expand capabilities through integration of innovative technologies. This position reports to the Business Operations Manager. Employment Type Full-time, exempt employee In person at offices in Charlottesville, VA Position Requirements Education Bachelor's degree in Information Technology (IT), Information Systems (IS), or related field Extensive understanding of Mac OS and Windows OS Proficient in Microsoft core technologies including Windows Server, Active Directory, IIS, SQL, SharePoint, Outlook, Office 365, and Teams Management of cloud and SaaS services Excellent planning and coordination skills with multiple teams Excellent verbal and written communication skills Strong analytic and critical thinking skills Highly flexible and adaptable S. Citizen or Permanent Resident only Demonstrable experience in network infrastructure and architecture; workstation setup, management, and maintenance; IT security and documentation Knowledge & Experience Network infrastructure and architecture Review diagnostics and assess the functionality and efficiency of systems Work with team leaders and senior management to integrate new systems and technologies Maintain servers, cluster computers, firewalls, routers, wireless access points, backups, and VPN Maintain Microsoft 365 email system Workstation setup, management, and maintenance Setup, troubleshoot, and maintain company laptop and workstation computers with Windows and Mac operating systems Install software and hardware, as needed Provide technical specifications and suggestions for incorporation of new systems Standardize, centralize, and automate the configuration, management, and monitoring of systems Security Maintain and monitor security of company network and systems Operate and maintain video surveillance and physical security access systems Ensure systems are compliant with client security requirements Provide security training to employees and consultants Documentation Manage hardware and software inventory Document processes and standard operating procedures related to IT Preference given to candidates with: Small company or lab-based experience Experience in cloud technologies such as AWS SSO responsibilities/experience Facility structured wiring installation and maintenance Experience with video capturing equipment One or more certifications in networking, security, and/or Microsoft 365 A strong security mindset and pen-testing experience, e.g. through labs, red teaming, etc. Compensation Competitive salary with comprehensive benefits package (includes medical, dental, vision), and a performance-based bonus program. Biocore LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description (Required Local candidates for face to face interview) Hi, Greetings from Quantaleap Inc..!! This side Reetu kalra from Quantaleap Inc, We have an excellent job opportunity and I came across your resume from the Job portal and saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client. Role : Systems Administrator Location: Staunton, VA Duration: Long-term Requires experience Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. Rotating on-call support required. - Responds to all levels of support requests from Tier 1 - 3. - Provides exceptional customer service. - Communicates effectively with teammates and customers of varying levels of technical expertise. - Responds to all break/fix requests associated with end user resources. - Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers. - Configures and deploys new/replacement desktop/laptop computer equipment and peripherals. - Maintains up-to-date project and architecture documentation. - Maintains up-to-date inventory and maintenance records. - Monitors system resources for server/service anomalies. - Resolves connection issues between users and resources. - Maintains detailed change history of changes. - Supports team efforts to improve cybersecurity controls and defenses. - Supports team efforts for threat hunting and mitigation. - Manages time and resource constraints. The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Best Regards, Reetu Kalra Quantaleap Inc. ************ ************************** Powered by JazzHR BSWYLZSHdc

Responsibilities & Qualifications RESPONSIBILITIES * Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. * Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. * Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. * Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. * Develops, updates, and maintains problem tracking databases and knowledge repositories. * Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. * Performs system and data backup and recovery operations. * Develops user training materials and conducts end-user computing and information systems training sessions. * Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. * Prepares business cases and implementation plans for IT service improvements. * Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. REQUIRED QUALIFICATIONS Clearance * Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance Certifications * DoD 8570 IAT Level II Baseline Certification * COMPTIA Security+ CE * Cisco Certified Network Associate (CCNA) * COMPTIA Cybersecurity Analyst (CySA+) * Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) * Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) * Certified Network Defender (CND) * Systems Security Certified Practitioner (SSCP) * One of the following Google Cloud Platform: * Google Associate Cloud Engineer * Google Professional Cloud Architect * One of the following cloud or systems certifications: * AWS Certified Cloud Practitioner * AWS Certified Security - Specialty * AWS Certified Solutions Architect - Associate * AWS Certified Solutions Architect - Professional * AWS Certified SysOps Administrator * Microsoft Certified: Azure Administrator Associate * Microsoft Certified: Azure Solutions Architect Expert * Microsoft Certified Azure Security Engineer Associate * Oracle Cloud Infrastructure Cloud Operations * Red Hat Certified Engineer * Red Hat Certified System Administrator Experience * Six (6) years of progressive experience in the field of Information Processing. * Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. * Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. Desired Experience and Skills * Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. * Experience administering Windows and Linux operating systems in large enterprise environments. * Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. * Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. Overview We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Remote * Type of environment: Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE * U.S. Citizen * Secret Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. #remote #telework #linkedin #LI-Remote (turn font to white)

Improving Your Mission through Meaningful Innovation Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help. As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers: Intensive in-the-field decision analysis and intelligence training General management and administrative support Technology and systems integration Small- to large-scale project management We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small. Job Description The ideal candidate will demonstrate moderate technical skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM's Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Service Desk Specialist will: · Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests · Provide polite and friendly customer service · Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required · Document incident status and solutions in incident database tools · Work through various types Tier II issues with telephone assist · Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications Certifications: DoD 8570.01-M IAT level II Education and Years of Relevant Experience: · High School Diploma/GED and 6 years of relevant experience; or · Associate's Degree and 4 years of relevant experience; or · Bachelor's Degree and 2 years of relevant experience; or · Master's Degree · Must possess current working knowledge of computers, printers, laptops, and common windows applications · Must have 2 years of demonstrated experience managing a schedule for an engineering program involving hardware and software development and multiple sub-components using MS Project or similar project scheduling software. Clearance: Active TS/SCI Additional Information All your information will be kept confidential according to EEO guidelines.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.