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Become An Information Systems Technician

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Working As An Information Systems Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $59,133

    Average Salary

What Does An Information Systems Technician Do

An Information Systems Technician is responsible for maintaining communications and computer systems. They write programs to handle the collection, manipulation, and distribution of data for a wide range of applications and requirements.

How To Become An Information Systems Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Systems Technician jobs

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Information Systems Technician Demographic

Gender

  • Male

    69.9%
  • Female

    28.1%
  • Unknown

    2.0%

Ethnicity

  • White

    76.7%
  • Hispanic or Latino

    11.6%
  • Asian

    8.5%
  • Unknown

    2.4%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    52.6%
  • French

    9.0%
  • Portuguese

    3.7%
  • Arabic

    3.7%
  • German

    3.5%
  • Japanese

    3.2%
  • Mandarin

    3.0%
  • Italian

    3.0%
  • Chinese

    3.0%
  • Hindi

    2.6%
  • Carrier

    2.5%
  • Russian

    1.9%
  • Korean

    1.6%
  • Urdu

    1.6%
  • Cantonese

    1.5%
  • Vietnamese

    1.2%
  • Gujarati

    0.7%
  • Cheyenne

    0.7%
  • Greek

    0.6%
  • Hebrew

    0.6%
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Information Systems Technician

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Information Systems Technician Typical Career Paths

Information Systems Technician Education

Information Systems Technician

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Real Information Systems Technician Salaries

Job Title Company Location Start Date Salary
Information Systems & Technical Sales Director Waltz Networks Inc. San Francisco, CA Oct 10, 2016 $184,500
Manager, Information Services and Technology Red Hat, Inc. Raleigh, NC Sep 25, 2015 $148,000 -
$188,000
Senior Manager, Information Services and Technology Red Hat, Inc. Raleigh, NC Oct 01, 2015 $147,638 -
$160,000
SR. IT Bidm Release Coordinator Bank of The West San Ramon, CA Jul 12, 2016 $135,000
Financial Information Services/Hyperion Bank of The West San Ramon, CA Jul 09, 2016 $125,000
Director of Information Systems and Technology DFG Investment Advisers, Inc. New York, NY Sep 01, 2015 $120,000
Director of Information Systems and Technology DFG Investment Advisers, Inc. New York, NY Aug 27, 2016 $120,000
Advisor, IT Systems Caremark, LLC Richardson, TX Aug 31, 2015 $115,794 -
$125,000
Advisor IT Systems (Consumer Directed Healthcare) Caremark, L.L.C. Buffalo Grove, IL May 24, 2016 $115,000
Advisor, IT Systems CVS Pharmacy, Inc. Woonsocket, RI Dec 16, 2015 $114,889
IT Specalist, Information Services TD Securities (USA) LLC New York, NY Dec 02, 2016 $114,500
Advisor, IT Systems CVS Pharmacy, Inc. Woonsocket, RI Oct 17, 2016 $113,349
Advisor, IT Systems CVS Pharmacy, Inc. Woonsocket, RI Sep 21, 2015 $113,025
Advisor, IT Systems CVS Pharmacy, Inc. Woonsocket, RI Aug 17, 2015 $113,025
User Support Specialists-III HCL America, Inc. Emeryville, CA Aug 01, 2015 $59,883 -
$80,000
Computer User Support Specialist Jinfonet Software, Inc. Rockville, MD Dec 18, 2015 $59,883
User Support Specialists-III HCL America, Inc. Pleasanton, CA Jan 23, 2015 $59,883 -
$80,000
User Support Specialists-III HCL America, Inc. Ewing, NJ Jun 24, 2015 $59,862 -
$100,000
User Support Specialists-III HCL America, Inc. Ewing, NJ Mar 10, 2015 $59,862 -
$100,000
User Support Specialists-III HCL America, Inc. Princeton, NJ Aug 01, 2015 $59,862 -
$80,000
User Support Specialists-III HCL America, Inc. Weehawken, NJ Jan 09, 2016 $59,821 -
$82,000
User Support Specialists-III HCL America, Inc. Weehawken, NJ Nov 24, 2016 $59,821 -
$92,000
User Support Specialists-II HCL America, Inc. Weehawken, NJ Aug 29, 2015 $48,901 -
$88,000
User Support Specialists-II HCL America, Inc. New York, NY Oct 24, 2015 $48,901 -
$76,000
User Support Specialists-II HCL America, Inc. Weehawken, NJ May 24, 2016 $48,901 -
$73,000
User Support Specialists-II HCL America, Inc. Weehawken, NJ May 18, 2016 $48,901 -
$71,000
User Support Specialists-II HCL America, Inc. New York, NY Feb 02, 2016 $48,901 -
$73,000
User Support Specialists II HCL America, Inc. Weehawken, NJ Jun 05, 2016 $48,901 -
$75,000
User Support Specialists II HCL America, Inc. Weehawken, NJ Apr 29, 2016 $48,901 -
$84,000
User Support Specialists-II HCL America, Inc. Jersey City, NJ Nov 03, 2016 $48,901 -
$71,000

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Top Skills for An Information Systems Technician

ComputerHardwareDeskSupportRemoteAccessNetworkPrintersPhoneCallsActiveDirectoryCustomerServiceTroubleshootTechnicalSupportEmailLaptopsDataEntrySetupWindowsXPInternetWebVPNHelpDeskLan/WanUserAccounts

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Top Information Systems Technician Skills

  1. Computer Hardware
  2. Desk Support
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Diagnosed and solved problems with customer's computer hardware and or software.
  • Performed Help Desk support in person and over the phone, to resolve all kinds of incidents.
  • Use of remote access to resolve or come up with a final outcome, whether our side or client side.
  • Assist in projects which involved the initial setup of hardware like computers, network printers, scanners and software installation.
  • Provided assistance to patrons by answering telephone calls to the department and transferring callers to the appropriate department.

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