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Become An Information Systems Technician

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Working As An Information Systems Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $60,000

    Average Salary

What Does An Information Systems Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Systems Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as an Information Systems Technician?

Information Systems Technician Jobs

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Information Systems Technician Career Paths

Information Systems Technician
Network Technician Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Network Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology Specialist Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Network Engineer Senior Network Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Systems Engineer Program Manager General Manager
Director Of Sales
10 Yearsyrs
Help Desk Analyst Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Help Desk Analyst Systems Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Program Manager Marketing Manager
Marketing Director
7 Yearsyrs
Information Technology Manager Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Network Administrator Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Systems Analyst Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Systems Engineer Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Operations Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Do you work as an Information Systems Technician?

Help others decide if this is a good career for them

Average Length of Employment
Top Employers Before
Internship 4.8%
Technician 3.7%
Cashier 3.0%
Teller 2.7%
Top Employers After
Consultant 3.4%
Technician 3.4%

Do you work as an Information Systems Technician?

Information Systems Technician Demographics

Gender

Male

71.1%

Female

26.8%

Unknown

2.1%
Ethnicity

White

76.9%

Hispanic or Latino

11.6%

Asian

8.4%

Unknown

2.4%

Black or African American

0.8%
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Languages Spoken

Spanish

52.9%

French

9.2%

German

3.7%

Arabic

3.6%

Chinese

3.4%

Portuguese

3.3%

Japanese

3.2%

Mandarin

3.1%

Hindi

2.5%

Carrier

2.5%

Italian

2.5%

Russian

2.2%

Korean

1.6%

Urdu

1.5%

Vietnamese

1.3%

Cantonese

1.2%

Cheyenne

0.9%

Polish

0.6%

Swedish

0.5%

Swahili

0.5%
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Information Systems Technician Education

Schools

University of Phoenix

26.4%

Strayer University

9.3%

University of Maryland - University College

9.1%

Kaplan University

4.9%

Western Governors University

4.8%

Northern Virginia Community College

4.6%

Community College of the Air Force

4.2%

American InterContinental University

3.8%

ECPI University

3.5%

Ashford University

3.2%

Southern New Hampshire University

2.9%

Pennsylvania State University

2.9%

Colorado Technical University

2.9%

Capella University

2.9%

University of Houston

2.8%

George Mason University

2.6%

University of Central Florida

2.3%

DePaul University

2.3%

Saint Leo University

2.3%

Webster University

2.2%
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Majors

Business

15.5%

Computer Science

14.7%

Computer Information Systems

14.0%

Information Technology

13.6%

Computer Networking

7.9%

Electrical Engineering

4.0%

Information Systems

3.6%

Criminal Justice

2.9%

Management Information Systems

2.6%

Computer Systems Security

2.4%

Communication

2.3%

Psychology

2.2%

Computer Engineering

2.1%

Management

2.1%

Computer Technical Support

1.9%

General Studies

1.8%

Accounting

1.8%

Electrical Engineering Technology

1.6%

Education

1.5%

Computer Programming

1.4%
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Degrees

Bachelors

39.1%

Other

23.1%

Associate

19.3%

Masters

11.4%

Certificate

4.5%

Diploma

1.6%

Doctorate

0.9%

License

0.1%
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Full Time
Part Time
Internship
Temporary

Real Information Systems Technician Salaries

Job Title Company Location Start Date Salary
SR. IT Bidm Release Coordinator Bank of The West San Ramon, CA Jul 12, 2016 $135,000
IT Systems Support The Guardian Life Insurance Company of America Bethlehem, PA Jan 02, 2016 $127,504 -
$140,000
Financial Information Services/Hyperion Bank of The West San Ramon, CA Jul 09, 2016 $125,000
IT Technical Services Prof) Inventiv Health, Inc. Princeton, NJ Jul 03, 2016 $115,000
IT Technologist Consultant-Application Services Sanofi Us Services Inc. Framingham, MA Feb 14, 2015 $112,500 -
$150,000
IT Prin Anyl 1, APP Services Directv LLC El Segundo, CA May 27, 2016 $111,613 -
$138,816
Specialist User Experience Analyst Pershing LLC Jersey City, NJ Aug 18, 2016 $110,000
User Support Specialist Adglobal 360 Inc. Malvern, PA Feb 12, 2015 $109,907
IT Technologist Consultant-Application Services Sanofi Us Services Inc. Westborough, MA Feb 16, 2016 $109,800 -
$125,000
Computer User Support Specialist Serraview America, Inc. New York, NY Jan 05, 2016 $105,000
Geospatial Information Systems Technologist Psomas Riverside, CA Jan 15, 2015 $104,270
IT Service Operations II-Marketing, Products and Services IT or Other Microsoft Corporation Redmond, WA Jan 15, 2016 $96,100 -
$116,100
Information System Technology Torchstar Corp Industry, CA Sep 15, 2016 $95,981
Computer User Support Specialist Tata Consultancy Services Limited Sunnyvale, CA Oct 01, 2015 $94,000
Computer User Support Specialist Jinfonet Software, Inc. Rockville, MD Dec 18, 2015 $59,883
User Support Specialists-III HCL America, Inc. Pleasanton, CA Jan 23, 2015 $59,883 -
$80,000
User Support Specialists-III HCL America, Inc. Emeryville, CA Aug 01, 2015 $59,883 -
$80,000
User Support Specialists-III HCL America, Inc. Princeton, NJ Aug 01, 2015 $59,862 -
$80,000
User Support Specialists-III HCL America, Inc. Ewing, NJ Mar 10, 2015 $59,862 -
$100,000
User Support Specialists-III HCL America, Inc. Ewing, NJ Jun 24, 2015 $59,862 -
$100,000
User Support Specialists-III HCL America, Inc. Weehawken, NJ Jan 09, 2016 $59,821 -
$82,000
User Support Specialists-III HCL America, Inc. Weehawken, NJ Nov 24, 2016 $59,821 -
$92,000
User Support Specialists-II HCL America, Inc. Centennial, CO Sep 20, 2016 $48,880 -
$69,000
Computer User Support Specialists-II HCL America, Inc. Bothell, WA Dec 16, 2015 $48,714 -
$95,000
User Support Specialists-II HCL America, Inc. Redmond, WA Nov 05, 2016 $48,714 -
$74,000
User Support Specialists-II HCL America, Inc. Issaquah, WA Sep 18, 2015 $48,714 -
$95,000
User Support Specialists-II HCL America, Inc. Issaquah, WA Sep 08, 2015 $48,714 -
$73,000
User Support Specialists-II HCL America, Inc. Redmond, WA Sep 10, 2015 $48,714 -
$76,000
User Support Specialists-II HCL America, Inc. Issaquah, WA Aug 26, 2015 $48,714 -
$95,000
User Support Specialists-II HCL America, Inc. Bellevue, WA Aug 26, 2015 $48,714 -
$70,000

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Top Skills for An Information Systems Technician

ComputerHardwareComputerSystemsNetworkPrintersDeskSupportRemoteAccessCustomerServicePhoneCallsActiveDirectoryTroubleshootTechnicalSupportLaptopsEmailSetupDatabaseWindowsXPInternetWebVPNHelpDeskLan/Wan

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  1. Computer Hardware
  2. Computer Systems
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Refresh banking computer hardware systems and peripherals.
  • Monitor computer systems and environment health utilizing self made checklist and procedures.
  • Assist in projects which involved the initial setup of hardware like computers, network printers, scanners and software installation.
  • Provided basic help desk support for problems and service requests relating to hardware, software, connectivity and application support.
  • Supported customers by utilizing remote access technologies and visiting client sites.

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