Information Systems Technician job description

• Bachelor's degree with 0-2 years or High School with 6-8 years of experience.
• Although a remote position, candidate must reside within a 2 hour commute of Boston, MA as needed for on-site client meetings.
• Minimum of 2 years of experience working in a help desk environment with ServiceNow tools.
• Must be a US Citizenship and ability to obtain public trust clearance.

Preferred Qualifications:

• Must have great oral and written communication skills.
• Experience MS Office Suite, including Outlook, Word, Excel, and PowerPoint
• Ability to effectively work independently and as a member of a team.
• Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

For Colorado Residents Colorado Salary Minimum: $30,600
Colorado Salary Maximum: $74,200

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

Job DescriptionI.Responsible for IT budget. Serves as primary purchaser/buyer for the IT department. Administers internal supplies for the division; submits and disburses orders; prepare returns and schedule pick up as needed. Submit support requests for warranty repairs and purchase parts to repair and maintain computers, printers, audio-visual equipment, and other miscellaneous equipment.

II.Manages the day-to-day operations of the Information Technology Department. Provides administrative support to the CIO and divisional staff managing information flow, project oversight, communication, scheduling, and travel.

III.Provides follow-up to requests made to the CIO, obtaining specific details and clarification in regard to company issues and concerns.
IV.Manages the CIO’s commitments and acts as a liaison between ITD and other departments.

V.Serves as a liaison with vendors and company departments. Provides guidance throughout the process by acquiring quotes, preparing requisitions, placing orders, and receiving and disbursing the equipment.

VI.Responds to inquiries regarding orders and confers with vendors and internal personnel to exchange information and resolve problems encountered.

VII.Monitors deliveries from the storekeeper, marching orders to the packing slip and distributing to the proper IT staff for setup and delivery.

VIII.Maintains all software/vendor records to support proof of purchase, pertinent certificates, and maintenance and license agreements. Maintains a physical library of software products.

IX.Creates contracts using the client’s Interview Exchange program to obtain signatures and state forms.

X.Manages employee accounts using Active Directory to create, reset, or expire accounts. Partners with Human Resources to disseminate the IT Acceptable Use Policy, account information, and login instructions to the staff member and supervisor.

XI.Assures new staff is provided with the proper phone and computer technology by coordinating with the staff supervisor. Initiates the appropriate job request to the Help Desk. Provides direction to technical staff as needed to complete tasks submitted through the help desk.

XII.Prepares and maintains IT-related policy and procedure guides, Acceptable Use Policies, and compliance documentation for auditing purposes.

XIII.Responsible for drafting, proofreading, and editing documents, formatting presentations, and managing ITD and CIO calendars.

XIV.Coordinate dissemination of information security information to the company. Set up a security training system and monitor completion rates. Publish alerts regarding security threats and maintain spam identification resources on the website.

XV.Create and maintain electronic forms for departments as requested. Support implementation of electronic account and work order forms for ITD Applications and Services departments.

XVI.Engage with software vendors for product information, coordinate demonstrations for appropriate groups of users, and consult client references.

XVII. Works on special projects, such as the strategic plan, annual reports, etc.Budgeting, Budgeting - Forecasting, HR Budgeting, External Vendor, Hardware Vendors, Maintain Vendor Files, Manage Vendor Relationships, Multiple Vendors, Process Vendor Invoices, Issuing Purchase, Purchase Requests, Purchase Requisitions, Buyer, Supplier Management, Supplier Invoices, Supplier Proposal, Purchase Orders, Warranty, Equipment Maintenance, Maintenance Requests, Printer Hardware, Printer Hardware, Audio Visual, Computer Operation, Equipment Operation, Administrative Assistance, Administrative Oversight, User Administration, System Administration, Communication, Communication, Communication Skills, Corporate Communications, Liaison, Vendor Agreements, Vendor Contacts, Vendor Contracts, Vendor Inquiries, Vendor Invoices, Vendor Management, Vendor Partners, Vendor Relations, Vendor Suppliers, Vendors, Active Directory

The Department of Facilities Management is seeking a student help desk tech to work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The help desk tech will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Duties include:

Provide end-users with timely, quality support (both by telephone and in person). Provide microcomputer hardware/software support, peripheral support, and smartphone configuration/support. Provide basic network support


Required Skills:

Have a valid Virginia driver's license Have basic knowledge of PC's running Windows 10 Operating System & Microsoft Office Suite O365 Basic smartphone knowledge Ability to work in a team environment Excellent phone communication skills Preferred Skills (not required): Build and deploy PC's Candidates should have a positive attitude, and be highly organized, & reliable.


An ideal candidate could work 20 hrs/week during the school year but realistically 12-15 hrs is more realistic. We are flexible and realize that you are a student first. Full -time hours are available during the summer months.

Position Compensation: $15.00 Hourly

Please include a resume and cover letter with your application.

MINIMUM REQUIREMENTS

Education: Current undergrad UVA student. Preference will be given to 1st or 2nd-year undergraduate students.

Experience: None

Licensure: None

PHYSICAL DEMANDS

This is not a sedentary job and involves extensive use of desktop/laptop computers. The job does require walking some distance to set up mobile devices and computer equipment.


COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.