Information Systems Technician Jobs Near Me

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization.

Due to federal contract requirements U.S. Citizenship Required Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user software training and help desk support services, our team comes prepared with the tools necessary to help our clients achieve their goals. Our value lies in providing highly motivated professionals who work to alleviate client workload, delivering key projects and milestones without delay and without sacrificing the integrity of the product. We believe their success is our success and are willing to go the extra mile to accomplish our collective goals. The Opportunity: Jr. System Support Analyst I position with an outstanding opportunity to work in a small, focused team environment with unlimited challenges, providing support for our clients. System Support: • Determine system utilization by researching and testing systems • Create and execute test reports throughout the entire testing lifecycle • Create and maintain proper user documentation (system user guides, quick reference guides, admin guides etc.) • Assist SCRUM Team with SCRUM related activities including system configuration and quality assurance. Customer Support: • Answer the incoming calls on the IT Service Desk telephone queue • Provide issue management for end-user problems and ensure a consistent high-level responsiveness • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude • Develop, contribute, and maintain Service Desk documentation including procedural and work instructions The Ideal Candidate: The ideal candidate must have exceptional customer service skill with technical knowledge, have a bachelor's degree and 2 years of related experience, or an equivalent combination of education and training that provides the following required skills and abilities: • Experience using Microsoft Office (Word, Excel, and PowerPoint) • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately • Possess strong conceptual, analytical, and problem-solving skills • Experience in gathering and engaging in business process analysis • Strong organizational and planning skills • Must be detail oriented • Skilled at prioritizing and completing tasks of multiple priorities in a timely manner • Confidence working with and interfacing with clients across different parts of the business • Comfortable working with technology, including web-based systems • Self-motivated and able to work with minimal supervision • Able to adapt quickly in a rapid, changing environment • Requirement: Candidate must be authorized to work in the U.S. without sponsorship and have resided in the U.S. for at least 3 years (consecutively) • Requirement: Candidate must be able to obtain a public trust clearance

Fully Onsite in Richmond, VA Role Summary: The IT Support Team supports users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred

Technology Support Specialist I 6 Months contract with possible ext. McLean VA 22102 -Onsite TOP 3 MUST HAVES: 1. TRAINABLE 2. PROFESSIONAL 3. PUNCTUAL 8-5 or 9-6 EST Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined EY Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with EY customer stakeholders. To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Excellent interpersonal, communication and organizational skills Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel Excellent Customer Service skills. Education A bachelor's degree in Computer Science or a related discipline, or equivalent work experience..

Title: VTC Engineer Clearance Requirement: Secret Requirements: Active DoD Secret Clearance IAT II certification (i.e. Security+ or equivalent) Experience troubleshooting/maintaining VTC equipment Experience setting up layer 1 cabling Nice to Have: Experience with VDI (virtual desktop infrastructure) Description: Insight Global is seeking a VTC Engineer to join their team on a long term government program. This role is on an IT modernization program supporting a large integrated government customer. This person will work on a team to set up, configure, and troubleshoot VTC equipment. They will also install/maintain network systems including associated servers, network communication devices, set up layer 1 cables, and provide IT consulting and expertise to the customers. This is a fulltime opportunity on a fully funded program that will work on-site work in Suffolk, VA.

Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance. Serve as the first point of contact for IT-related issues. Key Responsibilities: Respond to and resolve IT support tickets promptly Troubleshoot hardware, software, and network issues Install, configure, and maintain computer systems and software applications Provide remote and on-site technical support Escalate complex issues to Microsoft CSP Document technical solutions and maintain a knowledge base Train end-users on basic computer and software usage Maintain inventory of IT equipment and supplies Required Skills and Qualifications: 5+ years of experience in IT support or help desk roles Strong knowledge of Windows operating systems, MS Office suite, and common software applications Familiarity with Mac OS and mobile device platforms Basic understanding of networking concepts and troubleshooting Excellent problem-solving and analytical skills Strong verbal and written communication abilities Customer-oriented mindset with patience and empathy CompTIA A+ certification or equivalent (preferred) Desired Experience: Experience with Office 365 administration and troubleshooting Knowledge of remote desktop applications and help desk software Familiarity with VOIP phone systems

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee must perform other job-related tasks/responsibilities the supervisor requests. Job duties may change as required by the needs of the company. 1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors. 2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc. 3. Train users on new or existing software as designated by management. 4. Install, troubleshoot, and maintain computer systems, including software deployments, OS Deployments, and other applicable applications. 5. Contribute to team efforts, including support of other locations and remote-based users as needed. 6. Detailed documentation of steps taken to resolve, troubleshoot, and root cause analysis on all IT support operations. Including Help desk tickets and help desk articles. 7. All other duties and responsibilities as assigned. REQUIRED QUALIFICATIONS: 1. Possess and display Interroll's Values at all times: a. Long-Term Thinking b. Committed to Excellence c. Always Respectful d. Passionate about Customers 2. Possess an Associate's Degree in Information Technology, Computer Sciences, or higher or an equivalent of documented work experience and educational training. 3. Inform end-user confidence, keeping and projecting operations, data, and privacy information standards following Company Policies and Procedures. 4. Strong confidence in all Microsoft Operating Systems, Microsoft Office Core applications, and Network Knowledge. 5. Ability to work with minimal supervision and proficiency in multi-tasking abilities. 6. Possess advanced proficiency in one or more software programs including Microsoft Office products, plus knowledge of manufacturing software. PHYSICAL DEMANDS: While performing the functions of this job, the employee is regularly required to use hands to finger, feel, or handle; the employee must regularly reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, talk and hear. The employee must regularly lift and/or move up to ten pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and/or vibration. The noise level in this environment is usually quiet.

FOR HOURS 11PM - 7:30AM** Please do not apply if you are not willing to work these hours. Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Department: Managed Services Schedule Night Shift: 11pm - 7:30am Monday to Friday Location: Raleigh, NC [Fully Remote] Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications Education and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Relevant entry-level certifications preferred: Google IT Support Professional CompTIA A+, Network+, Security+ Microsoft MTA ITIL v4 Foundation Windows: 2 years (Required) Mac OS: 2 years (Preferred) Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance

Looking for a way to launch your career in cybersecurity? ? Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you. We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity. What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people. Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it. Your typical day will consist of: Manage support calls and improve our documentation Follow up with clients to make sure their issues are resolved Document how to help IT support companies manage their security Run pen test reports and security risk assessments for clients Analyze pen tests, security log, alert, and event data (We will train you) Escalate and document problematic issues Qualifications for Helpdesk Technician Proficient with Windows environments (5 years) Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Helpdesk requests in order Ability to diagnose and resolve basic computer technical issues MSP experience a plus Yep, this is a full-time gig with benefits. Healthcare-Health, Dental, and Vision (we cover all premiums) 401K (with employer match) Flexible schedule and paid time off Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!) We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

Network Field Technician \ Broadband & Wi-Fi Responsibilities & Requirements Install and repair telephone, video, broadband, and special services in fiber and copper networks. Set up fiber and copper enclosures and inside wiring per company standards. Locate and resolve network issues efficiently. Restore service during outages or interruptions. Use and maintain test equipment (e.g., OTDR, TDR) to ensure accurate readings. Perform fiber splicing with various splicing machines. Operate company vehicles (requires a valid driver's license and insurability). Collaborate with other departments to benefit the company as directed. Be available for overtime, nights, weekends, holidays, and bad weather as needed. Work on a rotating schedule (e.g., Monday-Friday or Tuesday-Saturday) and participate in on-call rotations. Exhibit a positive attitude, strong teamwork skills, and provide excellent customer service. Required and Desired Qualifications Associate degree in a relevant technical field or equivalent experience. Willingness to travel for training (overnight stays may be required). Strong verbal communication skills and attention to detail. Ability to work efficiently under pressure in a technical environment. Adherence to safe work practices at all times. Knowledge of fiber and copper color codes. Experience with broadband technologies (e.g., DSL, FTTx, Wi-Fi) is preferred. Physically capable of ladder/pole climbing, lifting over 100 pounds, stooping, crawling, and kneeling. Must not be color-blind. Other Requirements Valid driver's license with a clean driving record. Pass background screenings. Reliable transportation. Own basic technician tools.

Apex Systems has an opening for an IT Specialist/MOC Technician at the Mid level in Norfolk, VA! This will be a Long Term Contract supporting one of our Largest Government Clients along the East Coast. Please see below for additional details. Title: IT Specialist MID/MOC Floater Pay Rate on Contract: $26.03 / Hourly Rate + $4.93/hr Fringe Benefit Location: Norfolk, VA Contract Type: Long Term Contract Schedule: M-F 7am-430pm with flexibility to work 7am-7pm or 7pm-7am on an as needed basis for the MOC Technicians) Requirements: Active Secret Security Clearance CompTIA Security+ 4+ Years of IT Experience Job Summary: Hands-on software and hardware repair Must feel comfortable troubleshooting laptops, desktop devices, peripheral equipment, and basic Outlook issues Windows Server and Windows 7/8/10 experience highly desired Collect, identify, define, and organize detailed user and information technology requirements Candidate will help with project planning Work independently with minimal direction and be able to help conceptualize, design, construct, test and implement portions of their information technology solutions Assist information engineers in coding, testing, implementation, and documentation projects Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirm and prioritize project plans and deliverables with the customer. Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions. Apply metrics to monitor performance and measure key project criteria. Prepare system documentation. Establish and maintain security, integrity, and business continuity controls and documents Analyze, identify and resolve business and or technical problems using appropriate tools. Participate in special studies and stay current on emerging tools, techniques, and technologies. Experience in Information Systems (IS). Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.

Benefits of working with our global company include Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement program Purpose Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer (dotted line to Site Director) with 30% of duties Facilities related This position is 100% onsite in Richmond, VA. Work at home is not available for this position. Your Responsibilities Assist with the support of all aspects of LAN-based networking Assist with the installation and maintenance of all computer hardware and software Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software Cabling new and existing locations for new network, phone or other equipment Repair or upgrade computer systems as needed Provide Tier 1 level support on hardware and software technical issues All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer , or Site Director Responsible for the day to day facility activities including: Monitoring and updating site security measures Monitoring and managing HVAC automation Appropriately communicate with customers both internal and external Position does require some weekend and after hours business schedules with 24 hours on call availability Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Complete routine maintenance such as painting, arrange scheduling for any maintenance requiring a vendor Lead the housekeeping and security vendors in their work and scheduling Complete duties tied to site aesthetics such as hanging pictures, arranging furniture, etc Manage partnerships with landlord, breakroom vending company, and other similar relationships Qualifications Must be a computer course student, graduate or have computer related work experience. Strong understanding of network routing protocols and their practical applications on global networks Experience in managing distributed inventory of network equipment Experience in virtual networking setup using VMware Experience with Cisco and Juniper product lines at a technical and hardware level Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices Experience with VoIP and supporting VoIP over a production WAN Ability to view a computer monitor for several hours at a time Candidates must have open availability and able to work additional hours as needed Must possess the skillset and ability to complete all tasks listed above as well as other similar tasks not specifically named Must have exceptional attendance and flexibility for scheduling needs Absolutely must possess a positive, can do attitude, and thrive in a fast-paced, team oriented environment Role requires the ability to quickly assess, prioritize, and plan multiple competing priorities Our Mission It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. This company is an Equal Opportunity Employer

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. IT Security Analyst Contract: 1 Year Hybrid: 1 day a week, potentially more based on need Richmond, VA Top 3 skill sets: -Technical Proficiency -Incident Threat Analysis -Communication & Collaboration Responsibilities: -Monitor security alerts and incidents using Nozomi, Sentinel, and Purview. -Assist in investigations of security events. -Implement and manage security policies and rules in Sentinel & Purview. Requirements: 6 years of IT security analyst experience with Nozomi, Sentinel & Purview TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.

Network Systems Administrator - Must have Top Secret Clearance Chantilly VA - on site 5 days a week, with every other Friday off Full time, permanent role May be monthly travel within a 2hr radius We are looking for an experienced Network Systems Administrator to support the Chantilly, VA facility. The selected candidate will be responsible for ensuring reliable operations, stability, and integrity of classified information systems and networks to ensure they are following client and federal regulations. May also serve as an alternate facility Information Systems Security Manager. Responsibilities Designs, builds, configures, implements, and maintains IT network systems equipment and technologies. Provides Windows and Linux OS systems administration, cybersecurity (information assurance) support for various classified systems, including local regional office support. Configures and maintains information systems in compliance with security policies and standards. Initiates and follows through to completion, Risk Management Framework (RMF) packages for enterprise architectures in accordance with NISPOM/DAAPM, ICD 503/CNSSI 1253, JSIG, NIST 800-53 and NIST 800-171 requirements. Creates and maintains Assessment and Authorization (A&A) packages, System Security Plans (SSPs), Risk Assessment Reports (RARs), Security Controls Traceability Matrices (SCTMs) and Plans of Action & Milestones (POA&Ms) for all classified systems. Conducts analysis and assessments of the security control assessment guidance, procedures, and templates to ensure correct and uniform implementation of the new RMF assessment processes. Identifies, contains, investigates, and reports data spills to the Government Security ISSM through preliminary written reports. Coordinates containment and device sanitization with staff at the affected locations. Works with the FSO/ISSO for assessment/mitigation strategy addressing the data spill in the approved response plan. Provides technical oversight for classified system compliance and conduct self-assessments. Interfaces directly with Defense Counterintelligence and Security Agency (DCSA) and other system sponsoring clients to conduct security inspections, tests, and system review. Reviews commercial security patches and reports of cyber-attacks; analyzes them for applicability along with CTO, Information Vulnerability Alerts (IAVA) and other cybersecurity directives within the time specified by the issuing authority (e.g., U.S. CYBER COMMAND); analyzes them for applicability to and effect on the systems supporting DoD contracts. Supports cybersecurity testing of client-based systems undertest lead supervision. Key Qualifications Eight years of relevant experience as an IT systems administrator; or an equivalent combination of education/training and/or experience in a related field. Must have an active Top Secret clearance with the ability to obtain TS/SCI. Experience with Linux systems administration and configuration. Experience with network systems administration, Active Directory, and GPO management. Experience with switch, router, wireless access points, USB, and firewall configuration. Experience with IT Security Engineering in support of systems development, interface, and/or architecture requirements. Experience with eMASS for DoD information system Security Authorization and Continuous Monitoring workflows and reports. Ability to travel to local regional sites to provide support for on-premise networks/systems, and to attend meetings and training (less than 10 percent of time). Preferred Qualifications Bachelor's degree in Computer Information Systems Military veteran with relevant IT and computer security experience will be considered a plus. Experience with PowerShell, Python, Shell Scripting, and /or other scripting languages. Knowledge of ESXi virtualization and VMware. Experience with Nessus, WebInspect, AppDetective, Wireshark, Nmap, and other vulnerability detection tools. Certified Information Systems Security Professional (CISSP) (or Associate) is considered a plus. Eight years of relevant experience as an IT systems administrator; or an equivalent combination of education/training and/or experience in a related field. Requires DoD8140 (8570) Approved Baseline Certification to meet IAT Level III certification and advanced knowledge of information assurance principles and the regulatory environment. Must possess key qualifications of an Information Assurance Specialist I & II, in addition to the following: Experience with Linux systems administration and configuration. Experience with network systems administration, Active Directory, and GPO management. Experience with switch, router, wireless access points, USB, and firewall configuration. Experience with IT Security Engineering in support of systems development, interface, and/or architecture requirements. Experience with eMASS for DoD information system Security Authorization and Continuous Monitoring workflows and reports. Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company - we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family. About the Opportunity: FedTec is looking for an Hardware Specialist / PC Maintenance Technician to support our client at Fort Belvoir, VA. Job Title: Hardware Specialist / PC Maintenance Technician Location: Fort Belvoir, VA Clearance: Secret Responsibilities: 2+ years of experience in managing Enterprise Life Cycle Replacement (LCR) programs to include managing inventory, imaging (NIPR and SIPR using removable media or over the network), basic hardware (computers and peripherals) troubleshooting, scheduling, shipping/receiving, LCR deployment, DRMO procedures, LCR reporting, warranty status, and LCR projections. A+ certification required in additional to the required Security+ certification. When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team. Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like: Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being. Generous paid time off for relaxation and rejuvenation. Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage. Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services. Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs. Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals. At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

Federal Strategies, a rapidly growing small business in Fredericksburg VA, is seeking a hardworking GIS professional to support the United States Marine Corps. Military experience with US ranges desired, particularly with the Range Managers Tool Kit (RMTK), be a US Citizen with the ability to obtain a Secret Clearance, and ideally possess 3-5 years of ARCGIS use and experience. Individual will support the USMC Range and Training Area Management (RTAM) division. Applicant should reside within 50 miles of MCB Quantico, Virginia or be willing to relocate. Responsibilities The GIS Technical Analyst will work as part of the Range and Training Area Management (RTAM) Team supporting the updating and production of Military Installation Maps (MIMs) and Military Installation Map Installation Commanders Special (MIMICS) map products. The GIS Analyst will work with standardized Military Operations (MILOPS) geospatial data readily available. GIS analysts will update feature classes with inputs from range controls, other installation departments, and by conducting data collection as required. In addition, the GIS analyst will provide GIS solutions for Range Safety, Management, and Operations as well as range-related data, and serving as a technical point of contact to others both internal and external to RTAM. Some travel may be required for range data collection at locations in the Western Pacific. Qualifications Required: GIS Certified Desired: Bachelor's Degree in GIS/Geography, Environmental Science, Mathematics, Engineering or related field of study with 3-5 years of experience using ESRI GIS tools. Expertise with Marine Corps weapons, ranges, and military operations, particularly in the use of the RMTK a plus. Familiarity with military range operations and safety procedures a plus. Prior Military Service a plus. Must be able to obtain a SECRET Clearance.

Great American Restaurants has an award-winning collection of 14 restaurants and 3 bakeries in Northern Virginia and Maryland offering fantastic cuisine and plenty of fun. We have been named a Top Workplace by The Washington Post, consistently ranking in the top 5 employers in the area over the last 10 years. The dedication of our people is what sets our company apart, offering the best hospitality to our guests and each other every day. Great American Restaurants is seeking a Network & Systems Administrator to join the Support Center team. As the Network & Systems Administrator, you will help ensure that all existing networks and systems for the restaurants and support center offices are secure and functional, including restaurant technology needs during service hours (nights and weekends). You will need to work with the team to maintain all hardware, software, network, and security systems. This full-time salaried position requires a 45-50 hour work week both onsite at our Support Center office in Fairfax, Virginia and required in-person support visits to all our restaurants as needed. Benefits include: Competitive base salary 3 weeks Paid Time Off (PTO) to start plus 6 additional holidays Medical, Dental, Vision, Long-Term Disability and Life Insurance 401(k) with generous employer match Monthly dining card Gym and educational reimbursement Incentive trips earned through performance Responsibilities include (but are not limited to): Support the operation and monitoring of all end-user hardware. Provide technical support, troubleshooting and root cause determination for all systems - Restaurants, Support Center, desktop, laptop, mobile, etc. Provide in-person support to all our restaurants located throughout the DMV and Support Center locations in Fairfax. Hardware installation and software configuration for new systems using configuration/hardening standards including documentation. Support TCP/IP, DHCP, DNS, and virtualized networks. Support the administration of Aruba Access Points, Switches, Gateways and security implementations using ClearPass. Support Windows based clients that are traditional and cloud native, M365 deployment, administration and troubleshooting, compliance via InTune, VoIP troubleshooting, and identity management via Entra. Support the following: Point of Sale System, Kitchen Display System, Windows 10/11, Windows Server, Microsoft Office, Microsoft M365 and Azure products, apps, services including Windows virtual machines, Azure Virtual Desktops, Teams, One Drive, and SharePoint. Desired Skills and Experience: BS/BA degree in Information Systems, Computer Science or related field preferred, or equivalent formal training or work experience. Experience in Hospitality or Retail multi-unit environment preferred Great American Restaurants owns and operates 14 high volume, upscale casual restaurants and 3 artisan bakeries in the Washington, DC metropolitan area. Our locations include: Patsy's American - Randy's Prime Seafood & Steaks - Ozzie's Good Eats - Jackson's - Artie's - Carlyle - Mike's American - Silverado - Best Buns - Coastal Flats - Sweetwater Tavern- Stupid Good BBQ

Roles and Responsibilities: Job Title: IT Security Monitoring Analyst Duration: 12 months **This is an onsite role in Richmond, VA 8am - 5pm EST and must have 6+ years of related experience** Top 3 skill sets: -Technical Proficiency -Incident Threat Analysis -Communication & Collaboration Monitoring and analyzing security events and alerts to detect potential threats using Microsoft Sentinel. Develop and maintain rules, filters, and use cases within the Security Information and Event Management (SIEM) system to improve detection capabilities. Developing and maintaining security monitoring processes and procedures. Identifying and responding to security alerts in Operational Technology (OT) environments. Collaborating with IT, OT, and security teams to enhance overall security posture. Generating detailed reports on security incidents and trends. Qualifications: Proven experience with Microsoft Sentinel.**Required experience** Strong understanding of security monitoring and incident response. Excellent analytical and problem-solving skills. Ability to work effectively in a team-oriented environment. Strong communication skills, both written and verbal.