Information Systems Technician Resume Examples 2023

Research Summary. We analyzed 8,517 information systems technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Us Navy and HCL Technologies. Here are the key facts about information systems technician resumes to help you get the job:

  • The average information systems technician resume is 436 words long
  • The average information systems technician resume is 1.0 pages long based on 450 words per page.
  • Customer service is the most common skill found on an information systems technician resume. It appears on 14.4% of resumes.
After learning about how to write a professional information systems technician resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Information Systems Technician Resume Example

 
Laura Sims
Information Systems Technician
Contact Information
McLean, VA
(240) 555-2899
Skills
  • Service Desk
  • Software Installation
  • Printers
  • Hardware
  • Active Directory
  • Hvac
  • Problem Resolution
  • Information Technology
  • LAN
  • Setup
Employment History
Information Systems Technician
2012 - Present
TEKsystems
McLean, VA
  • Supported Windows XP, Active Directory, Peripherals, Printers, and LAN support.
  • Procure proper power and network connectivity, while adhering to the company s best practices for network security.
Depot Technician
2011 - 2012
Science Applications International ...
McLean, VA
  • Identified compatibility issues with unique applications during the Windows XP to 7 migration project.
  • Provided intelligence software and hardware training for more than 250 Marines throughout Iraq and Afghanistan.
  • Completed updates in inventory control system to provide reliable tracking of end users systems.
Junior Systems Administrator
2010 - 2011
Science Applications International ...
McLean, VA
  • Integrate and configures networks, applications and hardware components to meet desktop functional requirements.
  • Administered back-up/recovery solution utilizing VERITAS Backup Exec., minimizing the chances for data loss within the command.
  • Perform daily UNIX system tape backups and PC backups on CD ROM as required.
Education
Bachelor's Degree Business
2007 - 2010
Strayer University
Washington, DC
 
 
James Crawford
Information Systems Technician
Contact Info
Bronxville, NY
(440) 555-8416
Skills
TroubleshootSoftware ApplicationsNew EquipmentInformation TechnologyTimely ResolutionSystem SupportTrouble ShootingCommunicationItilSoftware Installation
Employment History
Information Systems Technician
2020 - Present
JPMorgan Chase
Bronxville, NY
  • Perform server rebuilds and reinstallation of the OS and base applications, when necessary.
  • contract assignment) * Completed migration to Windows XP on client's Dell Systems.
  • Worked with Active Directory in regards to creating/deleting, password resets, locking and unlocking accounts and groups.
Imac Technician
2018 - 2020
JPMorgan Chase
Bronxville, NY
  • Provided research on payments processed through bill payment, password resets, account setup and browser troubleshooting.
  • Resolve or escalate an array of hardware and software issues reported by various internal and external clients of JPMorgan Chase.
  • Upgraded operating systems to Windows XP and installed various software programs.
Computer Support Analyst
2013 - 2018
Morgan Stanley
Bronxville, NY
  • Performed pre and post migration checklist of the configuration of imaged desktops and laptops for large-scale Windows 7 migration project.
  • Installed troubleshooted and supported all company computer hardware and software.
  • Performed daily backups of UNIX and Windows Servers using Symantec and Veritas backup software
  • Worked on PC hardware and software failures.
Education
Bachelor's Degree Business
2010 - 2013
Monroe College
Bronxville, NY
 
 
Laura Olson
Information Systems Technician
Chicago, IL
lolson@example.com
(620) 555-1190
Experience
Information Systems Technician
2016 - Present
Insight GlobalChicago, IL
  • Upgraded Windows PCs from Windows XP to Windows 7 for Walmart.
  • Create and administer user accounts using Active Directory.
  • Provide hardware support to users e.g.
Dell Technician
2015 - 2016
BP AmericaOakbrook Terrace, IL
  • Resolved Active Directory related problems such as resetting user passwords when forgotten, setting up usernames and passwords, etc.
  • Document and maintain all Hardware and Software issues in a MS Office 2010 Excel spreadsheet.
  • Provide connectivity for local and remote users for MS Exchange, MS internet explorer, mainframe, and AS400 systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
Computer Support Analyst
2012 - 2015
AT&TOakbrook Terrace, IL
  • Supported and analyzed AT&T U-Verse Internet, TV and CVOIP services.
  • Employed in the Baton Rouge Call Center as a Data Support Representative.
Skills
Information Security
Computer System
Internet
User Interface
Helpdesk
Setup
Unix
Hardware
Wi-Fi
Data Distribution Systems
Education
Bachelor's Degree Business
2009 - 2012
DeVry UniversityOakbrook Terrace, IL
 
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Information Systems Technician Resume templates

Zippia allows you to choose from different easy-to-use Information Systems Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Systems Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Information Systems Technician Resume
Information Systems Technician Resume
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Information Systems Technician Resume
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Information Systems Technician Resume
Information Systems Technician Resume
Information Systems Technician Resume
Information Systems Technician Resume
Information Systems Technician Resume
Information Systems Technician Resume
Information Systems Technician Resume
Information Systems Technician Resume
Information Systems Technician Resume

Information Systems Technician Resume Format And Sections

1

1. Add Contact Information To Your Information Systems Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Systems Technician Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Check More About Information Systems Technician Education
Majors
Business
15.7%
Computer Science
14.9%
Computer Information Systems
13.8%
Information Technology
11.8%
Show More

Information Systems Technician Resume Relevant Education Example #1

Bachelor's Degree In Business 2007 - 2010

Strayer University Washington, DC

Information Systems Technician Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 2012 - 2015

Rutgers, The State University of New Jersey New Brunswick, NJ

3

3. Next, Create An Information Systems Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Information Systems Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • VPN Skills

    A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Top Skills for an Information Systems Technician

Source: Zippia.com
  • Customer Service, 14.4%
  • Troubleshoot, 7.7%
  • Technical Support, 6.8%
  • Phone Calls, 4.6%
  • Other Skills, 66.5%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Information Systems Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Information Systems Technician
Halliburton
  • Created desktop work tickets coinciding with RFS tickets to ensure deliverables and timely installation for end users.
  • Performed repairs and testing on Motorola hand held radios, Motorola Canopy Modules and truck convoy communications.
  • Provided Windows 2000 testing for North America Region.
  • Analyzed, communicated and resolved problems pertaining to system applications and hardware urgency.
  • Managed hundreds of Windows NT, Windows 2000, Windows Server 2003 and Windows Vista from a single point of control.
Work History Example # 2
Information Systems Technician
The Walt Disney Company
  • Designed PowerPoint presentations, training calendars & position training manual.
  • Incorporated our own designs and Java Script to customize the surveys.
  • Created a list of 127 project plans for the end of the fiscal year using Primavera for the PMO team.
  • Developed imaging, packaging and deployment procedures used throughout the company.
  • Supported all departments at Disney Interactive campus, evaluating, purchasing, deploying and standardizing Mac and Windows desktop systems.
Work History Example # 3
Junior Technician
Teleperformance
  • Provided inbound Level lll & lV hardware warranty support to Dell, SMB and CBG customers.
  • Helped Dell Corporation customers with software and hardware installation, setup, and troubleshooting, through Dell Remote Desktop.
  • Assisted customers with connection problems and other issues with Verizon DSL internet service.
  • Ensured the maintenance, administration, and security of hardware.
  • Solved technical problems with customers T.V., internet, and/or phone.
Work History Example # 4
Information Systems Technician
AT&T
  • Maintained, updated department filing system for tracking purpose.
  • Re-packaged standard applications to simplify manual distribution for desktop technicians (utilized SMS installer, WISE Package Studio).
  • Performed database correction and cleanup, allowing for orders to complete through system.
  • Worked on 3G /UMTS networks to monitor and troubleshoot UMTS Radio Access Network (UTRAN) as RNC's and NodeB's
  • Repaired and replaced hardware, including Unix systems.
5

5. Highlight Your Information Systems Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your information systems technician resume:

  1. Security 5 Certification
  2. Certified Information Technology Professional (CITP)
  3. IT Information Library Foundations Certification (ITIL)
  4. Certified Network Computer Technician (CNCT)
  5. Cisco Certified Network Associate (CCNA)
  6. Information Systems Professional (ISP)
  7. Cisco Certified Entry Networking Technician (CCENT)
  8. Master Certified Electronics Technician (CETma)
  9. Microsoft Certified Desktop Support Technician (MCDST)
  10. Cisco Certified Network Professional (CCNP)

More Certifications For Information Systems Technician
6

6. Finally, Add a Information Systems Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Ernst & Young Jobs (69)
  2. Unisys Jobs (107)
  3. IBM Jobs (218)
  4. Dell Jobs (95)
  5. Northrop Grumman Jobs (60)

Common Information Systems Technician Resume Skills

  • Customer Service
  • Troubleshoot
  • Technical Support
  • Phone Calls
  • Desk Support
  • Computer System
  • User Support
  • OS
  • Network Printers
  • Mac
  • Help Desk
  • Tcp Ip
  • Help-Desk Support
  • VPN
  • Technical Problems
  • Software Issues
  • Technical Issues
  • Technical Assistance
  • PowerPoint
  • TCP/IP
  • Windows Server
  • PCS
  • Workstations
  • SQL
  • Linux
  • Customer Support
  • Lan
  • User Accounts
  • Citrix
  • Microsoft Windows
  • Problem Resolution
  • Network Connectivity
  • Software Applications
  • SCCM
  • Android
  • Remote Desktop
  • SharePoint
  • POS
  • VoIP
  • Computer Software
  • Password Resets
  • Trouble Tickets
  • Level Support
  • Network Troubleshooting
  • Connectivity Issues
  • VMware
  • Windows XP
  • DNS
  • Unix
  • Technical Troubleshooting

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Updated May 19, 2023