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Information systems technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jennifer Richardson Ph.D.,

Anthony Baron

Information systems technician example skills

Below we've compiled a list of the most critical information systems technician skills. We ranked the top skills for information systems technicians based on the percentage of resumes they appeared on. For example, 14.4% of information systems technician resumes contained customer service as a skill. Continue reading to find out what skills an information systems technician needs to be successful in the workplace.

15 information systems technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information systems technicians use customer service:

Position included providing customer service and technical support for internal employees with a various range of applications and active directory.
Conducted in-depth users' needs analysis to ensure quality customer service to user community; followed-up with periodic satisfaction surveys.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information systems technicians use troubleshoot:

Examined work orders to troubleshoot issues relating to network connectivity and computer related issues for mission continuity.
Commended for strong communication skills coupled with the technical ability to effectively troubleshoot in a fast-paced environment.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information systems technicians use technical support:

Provided timely technical support in an enterprise infrastructure to customers that exceeded IT initiatives through request submissions and email.
Facilitated/mediated all Instructional Technology concerns district-wide, as well as Technical Support during all School Board Meetings.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how information systems technicians use phone calls:

Performed receptionist duties, registered new members and answered phone calls regarding community center rules and policies
Answered incoming telephone calls, monitored and managed group email while providing immediate solutions whenever possible.

5. Desk Support

Here's how information systems technicians use desk support:

Provide computer help desk support via telephone communications or in person with end-users while providing excellent customer service.
Help Desk Support for Pharmaceutical Sales Representatives having operational issues with their company issued computers.

6. Computer System

Here's how information systems technicians use computer system:

Manage and perform equipment relocation, installation, expansions, connection/disconnections, upgrades and preventive maintenance of computer systems hardware.
Installed computer systems, resolved technical issues, analyzed equipment reliability and restored network information services to end users.

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7. User Support

Here's how information systems technicians use user support:

Used routine reports to advise management of resource needs, constraints or technology requirements/upgrades to optimize end-user support and desktop performance.
Serve as the administrator for and provide user support of information and communication business systems, telecommunications and related issues.

8. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how information systems technicians use os:

Installed and configured local and network printers along with installing corporate standardized desktop OS and software configurations.
Secured OS and application compatibility by replacing all distribution center printers with new ones.

9. Network Printers

Here's how information systems technicians use network printers:

Configured and installed several models of Hewlett Packard network printers including jet direct interfaces when needed.
Converted locally shared printers to dedicated network printers thus improving efficiency and cost.

10. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how information systems technicians use mac:

Installed software Repair laptops and desktops Set-up Printers Set-up and configure Mac Computers Configure wireless connections for students
Provided break-fix support for international organization including PC/MAC, iPhone/BlackBerry and video conferencing.

11. Help Desk

Here's how information systems technicians use help desk:

Help Desk/Field Service/Network Operation Center/Electronic Software Distribution Technician
Consolidated multiple regional help desk operations into one enterprise help desk reducing overall costs while establishing consistent service expectations for customers.

12. Tcp Ip

Here's how information systems technicians use tcp ip:

Resolved end user wireless/TCP IP issues during their use of Dell Wireless and Intel Pro Wireless software.
Obtained advanced TCP IP Skill set as well as subnet skills.

13. Help-Desk Support

Here's how information systems technicians use help-desk support:

Provided Help-desk support for an enterprise level institution.
Provided help-desk support to students, staff and faculty either face-to-face or over the telephone.

14. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how information systems technicians use vpn:

Supported VPN connectivity technologies for traveling/remote users Very experience with managing vendors and internal employees Experience with Active directory management tool.
Performed troubleshooting and configuration of Lotus Notes client applications, Microsoft Outlook and Microsoft Cloud applications and VPN connections.

15. Technical Problems

Here's how information systems technicians use technical problems:

Managed advanced technical problems on multiple platforms and trained staff for efficient use on software and increased overall productivity.
Respond to assigned incident tickets, providing professional diagnosis and resolution of technical problems relate to supported devices.

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What skills help Information Systems Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information systems technician resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all information systems technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for information systems technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What information systems technician skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information systems technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for an information systems technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of information systems technician skills to add to your resume

The most important skills for an information systems technician resume and required skills for an information systems technician to have include:

Customer Service
Troubleshoot
Technical Support
Phone Calls
Desk Support
Computer System
User Support
OS
Network Printers
Mac
Help Desk
Tcp Ip
Help-Desk Support
VPN
Technical Problems
Software Issues
Technical Issues

Technical Assistance
PowerPoint
TCP/IP
Windows Server
PCS
Workstations
SQL
Linux
Customer Support
Lan
User Accounts
Citrix
Microsoft Windows
Problem Resolution
Network Connectivity
Software Applications
SCCM

Android
Remote Desktop
SharePoint
POS
VoIP
Computer Software
Password Resets
Trouble Tickets
Level Support
Network Troubleshooting
Connectivity Issues
VMware
Windows XP
DNS
Unix
Technical Troubleshooting

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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