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Top 50 Information Systems Technician Skills

Below we've compiled a list of the most important skills for an Information Systems Technician. We ranked the top skills based on the percentage of Information Systems Technician resumes they appeared on. For example, 11.6% of Information Systems Technician resumes contained Computer Hardware as a skill. Let's find out what skills an Information Systems Technician actually needs in order to be successful in the workplace.

These are the most important skills for an Information Systems Technician:

1. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Information Systems Technician jobs:
  • Maintain and administer computer networks and related computing environments including computer hardware systems software, applications software, and all configurations.
  • Job responsibilities also included military communications and computer hardware and software applications.
  • Installed and configured all internal and external computer hardware components.
  • Assisted Manager with basic computer hardware/software issues and upgrades.
  • Refresh banking computer hardware systems and peripherals.
  • Installed computer hardware upgrades for four car dealerships, worked quickly and efficiently to minimize disruption for employees and customers.
  • Install computer hardware and peripheral components such as printers, monitors, and hard drives.
  • Provided Help desk support in trouble shooting Computer Hardware & Software for students and faculty.
  • Train staff on use of InfusionSoft software and other various computer hardware and software.
  • Configure, and test computer hardware, networking software and operating system software.
  • Replaced computer hardware such as hard drives, memory, and optical drives.
  • Help Desk support in computer hardware and point of sale financial industries.
  • Diagnosed and solved problems with customer's computer hardware and or software.
  • Install, modify, and repair computer hardware and software.
  • Administered and installed computer hardware, software and networks.
  • Upgrade computer software and computer hardware, drivers.
  • Inspected and tested computer hardware for discrepancies.
  • Helped students and faculty use various computer software programs Maintained and troubleshot computer hardware and software problems
  • Conducted computer hardware, LAN and phone transfer's for staff relocations.
  • Work within client's MS Access database Data entry Make computer hardware and software repairs

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8 Computer Hardware Jobs

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2. Network Printers

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high Demand
Here's how Network Printers is used in Information Systems Technician jobs:
  • Managed HP network printers including installation and maintenance.
  • Installed/configured network printers and scanners.
  • Participate in department-wide large projects development such as PC/Laptop deployment, hardware and software installation and upgrades and network printers.
  • Assist in projects which involved the initial setup of hardware like computers, network printers, scanners and software installation.
  • Deployed over 75 workstations, network printers, and print servers communicating across multiple OS platforms on the WAN.
  • Provided support to school offices within the district including network printers, workstation and other technical related issues.
  • Provide 100% telephone support regarding customer issues with network connectivity, network printers, and web-based applications.
  • Supported installation and maintenance of network printers, copiers and PC's in day-to-day AAA business operations.
  • Assisted in troubleshooting of network printers, and maintenance of printers for large corporate environment.
  • Configured network printers utilizing IP printing (wireless, wired, and mixed).
  • Installed HP JetDirect Printer Servers, network printers, and variety of peripherals.
  • Configure and maintain network printers and copiers for staff and student usage.
  • Configure VPN, map network drives, install and configure network printers.
  • Install and configure network printers, USB printers, and computer peripherals.
  • Network printers to the Network and connecting users to Network printers.
  • Install and configure network printers and print servers.
  • Installed and configured network printers and shared printers.
  • Deployed and supported all local and network printers.
  • Install, maintain, and configure laptops and desktops, local/network printers and multifunction devices.
  • Deploy Enterprise printers and network printers- This would include Ricoh, Konica Minolta, Dell, and HP network printers.

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3. Desk Support

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high Demand
Here's how Desk Support is used in Information Systems Technician jobs:
  • Provided basic help desk support for problems and service requests relating to hardware, software, connectivity and application support.
  • Provided help desk support & training on hardware /software to end users in person, by phone and remotely.
  • Provided at desk support for networking, PC hardware and printer issues when there were functionality and usability problems.
  • Performed Help Desk support in person and over the phone, to resolve all kinds of incidents.
  • Travel to all sites on a regular basis to resolve issues assigned by corporate Help Desk support.
  • Provided technical help desk support for General Electric Consumer and Industrial products call center.
  • Designed and implemented an improved help desk support system to mimic the emergency room.
  • Provided help desk support for all field representatives for all equipment needs.
  • Contracted to IBM Help Desk supporting the USDA Forestry Service.
  • Help Desk Support (Testing)
  • Provide helpdesk support to all end-users of all hospital staff including hardware, software, mainframe and network infrastructure issue resolution.
  • Provided first and second level helpdesk support for local, remote and international employees for 10,000 users.
  • Perform first and second level helpdesk support for agency desktop and mainframe systems.
  • Help desk support for all Cerner and Med Host applications.
  • Provided quality helpdesk support as a Tier I administrator.
  • Help desk support for all Cerner applications.
  • Provided quality helpdesk support as a Tier II to all enlisted military members and noncommissioned officers within my Area of Responsibility.
  • Assisted Helpdesk Support in a mixed Windows 7/OSX environment with a myriad of issues.
  • Work Order sys Helpdesk Support.
  • Povided 2nd tier support to Helpdesk supporting a Windows NT network at the corporate site and for 5 remote locations.

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2 Desk Support Jobs

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4. Technical Support

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high Demand
Here's how Technical Support is used in Information Systems Technician jobs:
  • Provide research and technical support to program security projects, management producing innovative solutions and ideas.
  • Provide client assistance and technical support for operational systems.
  • Offer technical support and aid users of 3G net services on how to use and configure the net services by Phone.
  • Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Provided Tier 2 Technical Support to Credit Reporting Agencies, Mortgage Lenders, and Background Check Organizations.
  • Provided first level technical support to solve problems involving network, hardware, software and printer issues.
  • Provided technical support to students, staff, and faculty in areas of windows OS and networking.
  • Provided outstanding technical support to more than 1,800 personnel and directed rapid response for emergent issues.
  • Provided 2nd and 3rd tier technical support to all Partners and Attorneys in Law firm.
  • Solved hundreds of technical support tickets per month about network related issues.
  • Provided technical support for PC users, using windows based applications.
  • Provided technical support for Catalina's proprietary store software and hardware.
  • Traveled to provide technical support and to support business projects.
  • Provide technical support to all clients in person.
  • Provided training, and technical support.
  • Provided technical support for a large multi-business non-profit organization.
  • Help desk for agents for over 50 airport locations to provide assistance and technical support with rebooking and re- routing passengers.
  • Provided technical support in a multi-vendor telecommunications environment consisting of CSU/DSU's, Multiplexes, Modems, Routers and Switches.
  • Provided technical support for users who need advice, assistance, and training in applying.
  • Provide helpdesk technical support via telephone, in-person, and online support to end-users.

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35 Technical Support Jobs

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5. Remote Access

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high Demand
Here's how Remote Access is used in Information Systems Technician jobs:
  • Used remote access tools to support off-site users in multiple locations in desktop/workstation/laptop troubleshooting.
  • Supported customers by utilizing remote access technologies and visiting client sites.
  • Provided Help Desk technical support by receiving calls and/or assisting users remotely via telephone or by using remote access tools.
  • Use telephone and remote access to provide support to the two remote branches and travel to them as necessary.
  • Single point of contact for remote access, operating system functionality, software issues and hardware repairs.
  • Provide software and hardware technical support on Workstations, Servers, Network, and Remote Access.
  • Provide support to faculty, staff, and students with remote access via Virtual Private Network.
  • Resolved day-to-day support queries via ticketing system queue, email, telephone and remote access.
  • Resolved user connectivity issues by phone, in person or via remote access.
  • Used Real VNC to remote access user's computer to troubleshoot user issue.
  • Utilize remote access to troubleshoot and resolve application issues and running scripts.
  • Performed level I/II remote access and telephone technical support and internet services.
  • Configured and setup all Remote Access accounts.
  • Supported VPN remote access and wireless connections.
  • Supplied remote access via Checkpoint VPN client.
  • Install and configure Wyse Thin Client for purpose of medical staff remote access to Windows 2008 server.
  • Provided assistance with network connectivity, wireless setups and remote access through iPass & Cisco VPN.
  • Supported work from home users through Bomgar remote access software.
  • Used Citrix for remote access troubleshooting.
  • Configure laptops for remote access thru VPN and Citrix.

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21 Remote Access Jobs

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6. Customer Service

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high Demand
Here's how Customer Service is used in Information Systems Technician jobs:
  • Provided Desktop Support remotely to end users while maintaining a professional level of customer service.
  • Provide post installation customer service and prompt follow-up related to troubleshooting hardware and software issues
  • Provide excellent teamwork, customer service, communication skills and technical problem-solving.
  • Assisted Customer Service Representatives with customer account issues.
  • Awarded 2 certificates for providing excellent customer service.
  • Communicated professionally with world-class customer service.
  • Diagnose and repair university laptop program computers, customer service, inventory and shipping and receiving of parts and components.
  • Provide superior customer service and technical support to faculty, staff and students across a multitude of colleges and universities.
  • Ensured quality assurance, trained over 30 personnel in network security, customer service and specialized program usage.
  • Provide customer service on a daily basis to insure integrity of all accounts.
  • Provided Tier 1 level customer service calls on a variety of software platform.
  • Provide customer service in the Information Resources Management Office (IRM).
  • Performed customer service duties, addressing all client inquiries about transaction progress.
  • Experienced with networking, PC troubleshooting skills, and customer service.
  • Offered customer service to any faculty member that needed assistance.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Provided customer service to resolve computer issues.
  • Background in electronics, computer networking, general maintenance, woodwork, electronic/automotive tool use and IT Help Desk customer service.
  • Remain current with latest technology techniques and procedures * Meet standards and maintain integrity for Quality control standards in customer service.
  • Certified helpdesk technician that utilized exceptional customer service skills to assist users with IT asset issues.

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26 Customer Service Jobs

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7. Phone Calls

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high Demand
Here's how Phone Calls is used in Information Systems Technician jobs:
  • Performed receptionist duties, registered new members and answered phone calls regarding community center rules and policies
  • Answered incoming telephone calls, monitored and managed group email while providing immediate solutions whenever possible.
  • Answered telephone calls to assist computer users encountering problems.
  • Fielded phone calls, created tickets, troubleshot problems, and created solutions for soldiers all over the region.
  • Provided assistance to patrons by answering telephone calls to the department and transferring callers to the appropriate department.
  • Answer phone calls in a call Center, put data in a computer system, and trouble shooting.
  • Received all phone calls for the safety office and dispatched the information to the proper authorities.
  • Handled hundreds of customer service phone calls for trouble shooting software and hardware issues.
  • Attended various phone calls in call center environment to deliver the customers support.
  • Asked phone calls for multiple companies contracted with us for assistance.
  • Fielded phone calls; opened and responded to help tickets created.
  • Handled a large volume of phone calls, chat and emails.
  • Responded to student, faculty, and staff phone calls.
  • Worked Orders as they arrived through email or phone calls.
  • Answer Phone calls from students and faculty experiencing technical issues.
  • Answer high volume phone calls.
  • Monitor incoming emails/phone calls to IT Help Desk; assign work orders using HP Openview Help Desk Software.
  • Answered phone calls in regards to the customers' property and community.
  • Answered unscreened phone calls to the CarePATH Command Center.
  • Worked with Numara track-it software Responding to emails using Lotus Note Responding to phone calls and providing help to the callers issue

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1 Phone Calls Jobs

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8. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Information Systems Technician jobs:
  • Aided Information Technology Manager in troubleshooting Windows NT Network.
  • Assist with hardware related duties, including equipment ordering, inventory, tracking, installation, troubleshooting, and maintenance.
  • Re-imaged hard drives, re-joined computer to domain, troubleshoot user profiles and provided end user with informative information.
  • Provided mission assurance by using IT expertise in systems and network management, upgrades, backups, and troubleshooting.
  • Completed peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
  • General Level 1 Technical Support of all JPMC client application, hardware, OS troubleshooting.
  • Documented issues, troubleshooting efforts and solutions in provided call tracking system.
  • Perform network OS / software installs and troubleshoot network connectivity issues.
  • Worked and maintained lighting controls as well as troubleshoot all issues.
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Assist PC Technicians with troubleshooting PC and various hardware issues.
  • Maintained and serviced hardware through device troubleshooting and refresh.
  • Installed, configure and troubleshoot applications and hardware.
  • Assist customers with troubleshooting issues for their devices
  • Monitor and troubleshoot Windows servers.
  • Provide IT customer support to agency of 300+ employees and perform troubleshooting to end user issues to properly manage workflow.
  • Perform standard hardware repair and relocation, hardware installation, peripherals troubleshooting (scanner, printers, etc).
  • Provide support and troubleshooting assistance to inhouse support personnel so that ALDOT systems function properly in daily procedures.
  • Performed basic troubleshooting on Novell & NT servers.
  • project scope development, procurement, project execution, installation, startup and troubleshooting for life of the equipment.

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23 Troubleshoot Jobs

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9. Active Directory

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high Demand
Here's how Active Directory is used in Information Systems Technician jobs:
  • Managed the DoD organizations Active Directory containers, organizational units and objects.
  • Group Policy and Active Directory administration and support.
  • Maintained employee productivity through Active Directory maintenance.
  • Deployed and Administered Active Directory.
  • Administered servers using Active Directory.
  • Performed user account creation, deletion, permissions, and configuration within Active Directory for separate domain controllers on GSN network
  • Implemented Active Directory within Windows server environment to control software license's per users or groups roaming profiles.
  • Use Active Directory and O365 Portal to create and manage users, security groups, and distribution lists.
  • Maintain a home lab with active directory domain and various desktop operating systems for testing and learning.
  • Configured and Administered Active Directory user profiles, computer accounts, and group policies on enterprise system.
  • Utilized Active Directory to create new users and add them to certain memberships.
  • Migrate Active directory users between domains in the forest.
  • Support Active Directory, users and computer profiles.
  • Utilized Microsoft SCCM and Active Directory repair tools.
  • Created new users accounts using Active Directory.
  • Manage Active Directory to a specific level.
  • Maintained the US Active Directory.
  • Worked heavily w/ Active Directory.
  • Administer a Windows 2003 Server based network environment spanning multiple international locations with Active Directory, Group Policy and DFS.
  • Maintained a Active Directory like program called SIMS.

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19 Active Directory Jobs

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10. Windows XP

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high Demand
Here's how Windows XP is used in Information Systems Technician jobs:
  • Managed hundreds of workstations and servers ranging from Windows 95/98 to Windows XP and Windows NT Server to Windows 2003 Server.
  • Assisted clients trouble shoot issues with windows 2003 server, windows XP professional, and beta builds of windows vista.
  • Team lead in the migration of over 4000 campus wide workstation from Windows XP to Windows.
  • Support included scheduling maintenance, and all issues with Windows XP, ME, and 7.
  • Install and manage Windows XP desktop computers and the user applications installed on these computers.
  • Provide day-to-day service administration on windows XP, 7 and MAC platforms with active directory.
  • Created, tested and imaged Gold Disk baseline application software for Windows XP environments.
  • Support of multiple clients in a Server 2003, 2008 and Windows XP environment.
  • Migrated workstations from Windows XP to Windows 7 using windows deployment server.
  • Installed and supported Windows XP Professional on the Desktop and Laptop computes.
  • Migrated Users and Systems from Windows XP Professional to Windows 7 Professional
  • Executed a complete OS migration from Windows XP to Windows 7.
  • Installed and configured Windows XP setup Bluetooth devices ex.
  • Imaged all workstations and laptops with Windows XP.
  • Supported Windows XP and Office 2007 software.
  • Deployed WINDOWS XP PROFESSIONAL and WINDOWS 7 PROFESSIONAL to company laptops and workstations using Symantec GHOST and WINPE imaging tools.
  • Migrated users from Novell and Windows 95/98 to Windows XP Professional and Active Directory on 2000 Servers.
  • Hired to assist staff with migration from Windows 2000 to Windows XP in enterprise healthcare environment.
  • Provided users with helpdesk support in the migration from Windows 2000 to Windows XP.
  • Trouble shoot Windows XP and Microsoft Office 2003 Configured Outlook 2003 E-mail Exchange server

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1 Windows XP Jobs

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11. Email

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high Demand
Here's how Email is used in Information Systems Technician jobs:
  • Developed and managed several IT projects - including Customer Relationship Management system and Email Marketing system.
  • Trained users on security threats to their systems and how to recognize suspicious websites, emails and applications.
  • Administer Microsoft Exchange 2003 email system including account administration, setup of mail filters and mailbox management.
  • Corresponded with vendors and responded to inquiries by phone, email, or mail.
  • Created and maintained Active Directory accounts, Exchange mailboxes, and email distribution groups.
  • Interact with Customers via telephone and email, providing technical support and problem solving.
  • Provide phone, email and on-site support for our Linux based POS.
  • Answer incoming help desk calls and monitor email as incident reporting methods.
  • Handled many calls and emails from users with issues that required resolving.
  • Communicated with staff via the phone, email or in person.
  • Help Desk work supporting hardware over the phone and by email.
  • Provided Customer Support through phone, face to face and email.
  • Manage network protocols, network security and email server systems.
  • Provided technical support for email services from Microsoft Outlook.
  • Respond to email messages for customers seeking help.
  • Interacted with customers via phone or email.
  • Migrated companywide email services to Google Apps and provided domain administration.
  • Field and direct incoming phone calls and emails Provide remote assistance to customers in absence of IT personnel
  • Implemented and supported logon issues, printers, connectivity, and email.
  • Monitor acceptable cyber and email use by users within the company.

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13 Email Jobs

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12. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Information Systems Technician jobs:
  • Help Desk Agent: Worked on The Morgan Stanley Help Desk Answering User Calls and solving PC Software and hardware issues.
  • Provided technical support for America Online customers nationwide for all aspects of software and hardware issues via inbound phone support.
  • Tape management for backups, cycles tape cartridges and identifies general media and hardware issues to include back-up restore.
  • Served as IT liaison to remote partners for software and hardware issues providing resolution, system upgrades and maintenance.
  • Provide email support and set up new hires; document procedures of how to install and fix software/hardware issues.
  • Initiated troubleshooting of theater marquee sign, down for 6 months, for connectivity and hardware issues.
  • Perform office visits to install new computers, setup printers and troubleshoot application and hardware issues.
  • Provide support and troubleshooting for all software and hardware issues directed to Help Desk.
  • Organized and maintained records of hardware issues, changes, and supplies.
  • Resolved Software and Hardware issues on desktops and mobile wireless clinical systems.
  • Coordinate with third party vendors for break-fix and warrantied hardware issues.
  • Provide Level II support for all desktop software and hardware issues.
  • Assist end users with all application and hardware issues.
  • Resolve software and/or hardware issues as they arise.
  • Analyzed and troubleshot software and hardware issues.
  • Provided world-class customer service by troubleshooting software and hardware issues over the phone (Average 60 calls per day)
  • Helped with workstations, laptops, BlackBerry, printers, SecurID, telecom equipment, and other hardware issues.
  • Supported 1000+ employees remotely using LANDesk and also imaging and fixing software and hardware issues.
  • Manage all hardware issues as needed including Iphone, Android and Blackberry devices.
  • Deployed new computers and laptops Migrate user profiles Troubleshoot and correct hardware issues as needed.

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1 Hardware Issues Jobs

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13. Laptops

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high Demand
Here's how Laptops is used in Information Systems Technician jobs:
  • Worked as part of the LSEP team to working to encrypt laptops for government workers to ensure data integrity and security.
  • Provided remote or desk side technical support for servers, workstations, laptops, mobile devices, and printers.
  • Image, configure and repair Mobile Data and Mobile Office laptops equipped with Net Motion for field service personnel.
  • Deploy windows 7 on new laptops and configure them according to the specifications for the hospital departments.
  • Charged with managing and configuring all new users with mobile phones, laptops, and iPad devices.
  • Unpack and replace old servers, laptops, and desktops with new Dell or HP systems.
  • Support also includes hardware fixes when possible on Surface Pro 3 systems and/or HP laptops.
  • Purchased all IS equipment including laptops, printer toner, PC equipment, etc.
  • Maintained and renewed office laptops, printers and contract service agreements and leases.
  • Provided software support on Windows and Mac base computers, laptops, printers.
  • Image and setup new laptops for users of all departments within PHMC.
  • Performed hardware upgrades for desktop and laptops and replaced peripherals as needed.
  • Repair, update, and upgrade desktops and laptops.
  • Repair, Reload and Re-image Laptops for OnStar Associates.
  • Install /Repair/Configure Desktops Laptops, Routers Switches.
  • Installed/removed workstations, laptops, and printers.
  • Displayed knowledge of computer hardware and software by performing hardware, software, and Windows updates to agency laptops and desktops.
  • Maintained hardware inventory, imaging hard drives, degauss hard drives, secure erase hard drives, and repaired laptops.
  • Install and updated desktops, laptops, PDAs, peripherals, networks, and related software.
  • Prepare technology workshops and training for staff using Chromebooks, chromebase, and other laptops and desktop.

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17 Laptops Jobs

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14. Data Entry

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high Demand
Here's how Data Entry is used in Information Systems Technician jobs:
  • Manage data entry projects and ensure accuracy and timeliness.
  • Perform general data entry using Microsoft Excel and Word, Input data into a variety of computer programs with pace and correctness
  • Maintained file system for all incoming and entered forms and files submitted for data entry.
  • Provided data entry support for the Inventory Control system and PC T&A System.
  • Verify and track records and maintain files on customers through data entry records.
  • Trained secretaries and other hospital staff on MS Office for patient data entry.
  • Performed online data entry to case files and other databases.
  • Completed heavy data entry each semester for course registration.
  • Supervised 10 data entry clerks for database building project.
  • Started with company as Data Entry Person.
  • Moderate to high volume data entry
  • Handle data entry of cellular and radio communications customer information (Excel & Access).
  • Schedule appointments, assist customers with service issues Data entry using Microsoft Office Software Applications
  • Update loan/mortgage and escrow information using an internal data entry system called tera term.
  • General office duties; data entry, multi-line telephone, fax, filing.
  • Home Data Entry Operator Keyed medical claims at home on PC.
  • Produced print advertising campaigns and mailers with Adobe Illustrator Operated data entry database via Docuware
  • Batched invoices for payment Data Entry using SAP-JD Edwards System Stop checks at bank.
  • General Clerical Duties & Data Entry - Duplicated Sensitive documents - Scanned and Filed DOD Health Records - Received HIPPA Certification
  • Support Discharge Clerk Pre-Analyze Charts Inactive Charts Data Entry (Metframe) Customer Service QA Prepare Charts/ Assembly

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15. Setup

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average Demand
Here's how Setup is used in Information Systems Technician jobs:
  • General administrative functions to internal network, including new account setup/terminations.
  • Assisted students with college network setup and connectivity troubleshooting.
  • Performed new PC setup, configuration and installation; rebuilds and upgrades existing hardware and peripherals, including software upgrades.
  • Diagnose hardware and software problems, helped with setup and maintenance of networks, and servers
  • Unpack setup and maintain new computers for large companies around St. Louis and surrounding areas.
  • Moved, setup and preformed trouble calls on all computers on the network.
  • Exchange and AD user maintenance, including OU and GP setup and modifications.
  • Resolve PC and Laptop configurations issues along with Blackberry Support and Setup.
  • Assisted in the setup, move and trouble calls for all computers.
  • Managed setup and maintenance of company ISO9000 website for user access.
  • Performed setup and maintenance of system security rights and access permissions.
  • Assign Conference Room setups for all offices in preparation for meetings.
  • Assisted in the new employee setup (hardware imaging using Symantec Ghost, software installation and delivery).
  • Diagnose POS issues within restaurants nationwide Setup/Configure Back of house system including network equipment and POS
  • Traveled to Chicago, PwC Office to setup 500 plus Summer Intern PC's.
  • Provide Workstation setup and onsite support for users.
  • Assisted reimaging DELL 655 to local charities for Washington Metropolitan, Setup and configured Dual 24 Dell Flat Panel Monitor.
  • Coordinated the setup of technology for the students, teachers and administrators to launch Notre Dame Academy's inaugural year.
  • Worked within client's MS Access database Made computer repairs including imaging HDDs Setup computers for use in business and personal environments
  • Experience with "on call" over the weekend New employee setup using active directory, setup and imaged new computers

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7 Setup Jobs

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16. Information Technology

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average Demand
Here's how Information Technology is used in Information Systems Technician jobs:
  • Provided Information Technology (IT) systems administration, customer support and service, equipment and telecommunication services.
  • Analyzed Information Technology needs, evaluated alternatives, and implemented solutions within applicable standards.
  • Perform initial setup, basic administration and operational checks on information technology systems.
  • Project manager for permanent information technology budgeting, policy, and accessibility standards.
  • Research and recommend all information technology and telecommunications systems and purchases.
  • Provided supervision for information technology support staff and ICT/Computer Skills faculty.
  • Performed contracting services at Applied Materials in the information technology department.
  • Provided information technology support for the Bombardier Learjet workforce.
  • Manage all information technology asset inventory and provide documentation.
  • Supported all aspects of Information Technology.
  • Review invoices for Information Technology department.
  • Establish and maintain professional, positive working relationships with a diverse group of Chemical Bank employees and Information Technology team members.
  • Plan and allocate information technology budget from State and Federal grants, and Private donations.
  • Coordinated and led instruction for health services staff desktop and other information technology training.
  • Manage all budgets, purchasing and inventory control for the Information Technology department.
  • Receive, process, coordinate, and communicate invoices for Information Technology.
  • Lead manager on all information technology projects from start to finish.
  • Provided classroom training in the field of Information Technology.
  • Support and implement Information Technology policies in a positive manner while abiding by all applicable Chemical Bank regulatory requirements.
  • Conducted webinar training to cancer clinical research sites on CTRP Application Software providing front line information technology support.

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75 Information Technology Jobs

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17. User Accounts

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average Demand
Here's how User Accounts is used in Information Systems Technician jobs:
  • Subject Matter Expert for daily queries including network security, user accounts, system maintenance, and LAN/WAN connectivity.
  • Managed over 50 user accounts for multiple Radio Frequency transport systems using both virtual and physical servers and workstations.
  • Managed over 500 user accounts while ensuring vital data is protected through the use of folder privileges.
  • Create new user accounts, instruct users on its usage, and troubleshoot any technical problems.
  • Perform system security audits, and establish user accounts for program information systems and personnel.
  • Created and maintained user accounts, groups and permissions in Active Directory and Open Directory.
  • Created, administrated, and troubleshot the user accounts (Active Directory),.
  • Maintained user accounts on a MS 2003/2008 network including Exchange supporting over 500 users.
  • Administer and maintain Active Dir user accounts, permissions, and access rights.
  • Created, modify and move user accounts in active directory.
  • Manage IntelliNet MCS, Cisco WebEx and InterCall user accounts.
  • Created user accounts for new and current technicians.
  • Maintained user accounts on Windows NT network.
  • Set up new user accounts and passwords.
  • Create, modify and troubleshoot user accounts.
  • Established new user accounts for all systems.
  • Used Active Directory to create new user accounts or account lookup of user current information.
  • Managed user accounts and profiles for computer, alarm, voicemail and phone systems.
  • Maintained user accounts on four Novell servers and repaired hardware as needed.
  • Monitored user accounts and smartcard access for all GIS equipment.

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18. Internet

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average Demand
Here's how Internet is used in Information Systems Technician jobs:
  • Managed all military/civilian personnel's acquisition of recreational internet throughout the base.
  • Monitored web usage through internet security manager software.
  • Network Installation and troubleshooting, such as LAN/WAN connection between the clients, printers and internet using Cisco routers and Switches.
  • Manage the design, security assessment, configuration, installation, setup and certification of intranet/ Internet servers and software.
  • Supervised information system assets associated with automated information systems (AIS), internet protocol, and LAN.
  • Administrated 50 user Windows Server LAN with Internet and internal network connections and maintained all client machines.
  • Serve as telecommunications lead, ordering, maintaining, and supporting all cell and mobile internet devices.
  • Worked in the IDF Room (intermediate distribution frame-room) to properly network Internet Protocol ports.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Designed and wrote copy for product posters, newsletters and internet banner ads.
  • Help desk support with software including MS Office, internet, and email.
  • Helped customers troubleshoot and resolve phone and internet issues.
  • Configure software to connect to Internet application servers.
  • Installed new internet services, as required.
  • Assisted customers with fixing internet and computer related issues over the phone for Frontier Communications, a telecommunications company.
  • log in failures, internet support, software problems, remote support, support locks, screen freezes.
  • Network - configured workstations for first-time internet TCP/IP access that still worked with business systems IPX/SPX file/print services.
  • Designed local Internet page for clinic employees.
  • Administered Novell, Windows NT, XP, 2000, Internet, SAP, and Mainframe accounts and print queues.
  • Conducted network & internet configuration of campus networks * Performed software configuration & installation * Executed hardware analysis & installation

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19. VPN

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average Demand
Here's how VPN is used in Information Systems Technician jobs:
  • Installed and configured home networking solutions with VPN access for management level telecommuters.
  • Initial point of contact for first hand diagnosis and resolution of remote access and connectivity issues involving Cisco Systems VPN Client.
  • Coordinate and setup remote access via VPN, MS Remote Desktop, and/or remote application to new client host systems.
  • Assisted remote users in multiple locations throughout the country with making and maintaining remote access using VPN services.
  • Performed remote support for financial representatives and their staff for VPN MS office, and proprietary software packages.
  • Maintain and terminated new AVPN/T1 with ATT, Verizon or Century Link circuits for store connectivity.
  • Replaced the client's current routers with new VPN capable routers at both sites.
  • Serve as lead in provisioning, supporting, troubleshooting Cisco VPN token system.
  • Provided support for the WAN for 5 remote office locations using VPN.
  • Helped clients install, configure, and trouble shoot VPN connections.
  • Configure VPN Remote Clients, Data migration with Easy transfer.
  • Support and administer mobile computing environment, and VPN services.
  • Enhanced remote access through installing and configuring VPN.
  • Ensured VPN access and remote file availability.
  • Assisted users with VPN access issues.
  • Installed and configured Intel Shiva VPN.
  • Set up VPN Windows 8.1 on users and install and set up VPN forticlient.
  • Set up Blackberries and iPhones for corporate mail and VPN access
  • Provided remote support with Oracle/VPN issues to Stryker employees.
  • Maintained AD objects, GPOs, VPNs, file shares, vMWare, Hyper-V, LAMP, and RHEL/WIN systems.

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2 VPN Jobs

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20. LAN

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average Demand
Here's how LAN is used in Information Systems Technician jobs:
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Developed security plans establishing baseline procedures pertaining to the safeguarding of classified information.
  • Participated in annual disaster recovery tests and planning exercises.
  • Planned, organized and implemented programs for technology training.
  • Participated and collaborated in all aspects of project planning.
  • Install and manage computer LAN/WAN networks, and understand operating systems and basics of routing and switching.
  • Received Army Achievement Medals for Meeting Planning and Network Design, along with Letters of Recommendation.
  • Carried out the goals and maintenance plan requirements for the successful operation of unit training.
  • Designed and implemented a backup plan to protect, and preserve all user data.
  • Created RFCs and completed change tasks according to approved implementation plans in accordance with
  • Maintained and fixed network workstations, configured printers, and managed LAN printers.
  • Administered routers and switches with over 26 separate networks and VLANS.
  • Supported over 250,000 users in a WAN/LAN environment.
  • Control and monitor LAN resources and utilities.
  • Managed LAN/WAN networks and IT system infrastructure.
  • Digitized and attributed wetlands based on imagery for the National Wetlands Inventory nationwide wetland dataset.
  • Freelance IT Field technician/Engineer I work with many businesses large or small in the Phoenix area.
  • Orthorectificated and georeferenced historical aerial images for projects in Utah for the National Wetland Inventory.
  • Provided technical assistance to other information systems staff and end users abiding by the cabinet's data security plan.
  • Developed light scripting to set up tasks for computers to report in using Landesk and Afaria.

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21. Computer System

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average Demand
Here's how Computer System is used in Information Systems Technician jobs:
  • Performed the functions of a computer system analyst and operated telecommunications systems including automated networks
  • Coordinated testing and monitoring of computer systems and programs.
  • Perform monitoring of multiple computer systems.
  • Assisted Director of Information Systems with daily computer system routines and provided in-house training for end-users.
  • Set up and configured computer systems for use by 18 manufacturing plants to receive orders electronically.
  • Provided support for all computer systems, servers and workstations in a dual domain environment.
  • Supported and trained staff on new software and new user orientation on computer systems.
  • Coordinate with IT support providers for smooth functionality of computer systems.
  • Provided campus-wide computer system setup, refresh, and peripheral additions.
  • Performed chat help & sales for Dell consumer line computer systems.
  • Train personnel in computer system and operating system usage.
  • Enter ICD9 and CPT-4 codes into the computer system.
  • Trained users to use computer system and its programs.
  • Oversee the daily performance of computer systems.
  • Provided tech support to computer system users.
  • Maintain daily performance of computer systems.
  • Performed Computer Systems Repairs and services.
  • Served as the links between TVTC's headquarter IT support and GTT departments and ensured smooth functioning of GTT's computer systems
  • KEY CONTRIBUTIONS: Administered hardware and software support for 700,000 Navy/Marine Corps computer systems and printing devices.
  • Maintain computer systems; Chart Linc, Ovation, Chart Script, and Chart Print.

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22. OS

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average Demand
Here's how OS is used in Information Systems Technician jobs:
  • Worked closely with local staff and various corporate departments to provide IT development and support targeted to exact business needs.
  • Upgrade and configure system software that supports Microsoft infrastructure including anti-virus, virtual environments, SAN and others as required.
  • Diagnosed, installed, repaired, maintained, and upgraded hardware and equipment while ensuring optimal workstation performance.
  • Determined the most suitable vendor for each individual request based on pricing, quality and delivery estimates.
  • Diagnosed network problems involving a combination of hardware, software, power and communications issues.
  • Direct team to work in compliance and certified with OSHA safety policies and procedures.
  • Scheduled meetings with vendor and technology team for office closure and expansions.
  • Diagnosed and repaired general hardware failures, and mitigated software issues.
  • Apply OS patches and upgrades in line with client's requirements.
  • Used PeopleSoft to assist hospital employees with purchasing IT-related items.
  • Exceeded daily quota of closed calls by 40%.
  • Diagnose and resolve technical hardware and software issues.
  • Assisted users with all technical issues within Microsoft.
  • Tasked to set up and maintain Telecommunications closets.
  • Diagnose and provide expert repairs and computer solutions.
  • Issued and closed tickets to each reported issue.
  • Monitored servers and IP address across the globe.
  • Run diagnostic programs to resolve the problems.
  • Managed numerous servers/services, such as streaming video, archival management systems, content management systems, and geospatial data.
  • support Provide exceptional support to end host users in a timely manner.

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23. PCS

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average Demand
Here's how PCS is used in Information Systems Technician jobs:
  • Recognized for excellent communication skills written/verbal with customers explaining in detail specific problems and procedures for repairing PCs.
  • Included in my services is the ability to troubleshoot and repair PCs, whether it was hardware or software related problems.
  • Assisted with the complete Migration of over 9,000 PCs to Windows XP, through the Windows Foundation Project.
  • Install, configure, and upgrade PCs, laptops, and printers in a networked environment.
  • Support various models of desktop/laptop computers, including both IBM, Compaq, and Dell PCs.
  • Install modems and CD-ROMS; upgrade PCs with memory and adding on SCSI devices.
  • Purchased, installed, and maintained PCs, servers and LAN network connectivity equipment.
  • Prepare PCs and laptops for distribution to the end-users, on call 24x7.
  • Diagnosed, troubleshot and repaired hardware problems for PCs and peripherals.
  • Changed out hardware as needed and re-imaged PCs with Norton Ghost.
  • Apply firm image to all new desktop PCs and laptops.
  • Provided customer support and training on PCs and peripherals.
  • Deploy and setup PCs and PC peripherals.
  • Image PCs using Norton Ghost Software.
  • Installed & configured new Windows XP PCs at individual workstations as part of a refresh process.
  • Coordinate and perform hardware and software upgrades for PCs and Servers at clients site.
  • Used Symantec Ghost to image and re-image desktop PCs and laptops.
  • Image and configure PCs using Symantec Ghost application.
  • Full Time, 40 Hrs Support store unique systems as IBM registers hand held pocket PCs systems.
  • anaged inventory of PCs, monitors, and Ethernet ports currently in use.

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24. Citrix

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average Demand
Here's how Citrix is used in Information Systems Technician jobs:
  • Provided extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
  • Utilize Citrix DameWare to access corporate computers remotely to troubleshoot and resolve issues.
  • Maintained several clients Citrix servers including publishing applications as needed.
  • Deploy applications in a Citrix environment.
  • Installed, configured remote users in our two offices for Citrix to the main office using TCP/IP and wide area networking.
  • Use of Remote Desktop was used to support Most cases or utilizing Citrix Administration tools for users logged into that environment.
  • Perform password resets for AD, BlackBerry, 2 Factor, VPN, Citrix, and proprietary application accounts.
  • Provide support for System i and Citrix communication to the desktop, printers, and terminals.
  • Supported test and production databases and Oracle users (via Citrix WinFrame).
  • Assist with the administration of UNFCU's Microsoft active directory and Citrix environment.
  • Operated in Windows network using PC and Citrix terminals.
  • Aided end users with Citrix client side issues.
  • Install or upgrade Citrix Client on workstations.
  • Work daily with tools such as Windows XP, 7, 8, Office, Citrix.
  • Supported and troubleshot Citrix XenApp applications, and all other applications that run on Citrix.
  • Used Citrix to access offsite server where database was kept and maintained
  • Assisted Clients with Citrix applications, including troubleshooting Citrix VM Ware issues
  • Limited exposure to Citrix environment; troubleshooting Citrix client issues.
  • Customize and Integrate with Smartphones Reverted Thick Client to Thin client integrated with Citrix XenClient.
  • Assisted with tier 1 Help Desk Worked with BMC Remedy ticketing system Support of Citrix VPN Support of RESCUE VPN

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25. Trouble Tickets

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Here's how Trouble Tickets is used in Information Systems Technician jobs:
  • Assigned personnel to trouble tickets and duties which ensured the organization effective communication with customers.
  • Provided customer service while resolving over 600 trouble tickets, resulting in an 11% reduction in the trouble ticket queue.
  • Provided Phone and remote technical support for over 1,000 domestic and international users, while administering trouble tickets using TrackIT.
  • Entered work orders (trouble tickets) for IT departments and related areas into the call tracking database.
  • Reported directly to the shift supervisor the status of all completed and remaining customer trouble tickets.
  • Completed thousands and hardware, software, and customer related trouble tickets during my tenure.
  • Use applicable tools to analyze voice trouble tickets and resolve or re-assign tickets as necessary.
  • Respond to trouble tickets for user upgrades, software applications, and hardware configurations.
  • Submit circuit line trouble tickets to SBC/ATT using WEBLEX software and monitor progress.
  • Handled a high volume of trouble tickets within my specialization.
  • Opened and closed trouble tickets for business and residential customers.
  • Create trouble tickets and route to appropriate department for escalation.
  • Create and follow-up on all trouble tickets for EI/DS customers.
  • Engaged and tracked priority issues and closure of trouble tickets.
  • Trouble tickets analysis and solution with prepaid platform.
  • Created and resolved work request and trouble tickets.
  • Originated and resolved trouble tickets through NMCI services.
  • Own trouble tickets and projects until completion.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Maintained inventory of IT equipment Attended production Gemba walks Resolved IT trouble tickets

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26. Voip

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average Demand
Here's how Voip is used in Information Systems Technician jobs:
  • Replaced traditional office phone system with VOIP services, significantly cutting international calling costs.
  • Maintained network with up to 30 servers, 100 routers and switches, and over 300 Cisco VOIP phones.
  • Configure, deploy, and maintain inventory for laptops, desktops, mobile devices, and VoIP phones.
  • Install VOIP phones out of the box and to the network as well as identify and resolving issues.
  • Administer a Cisco VoIP system including CallManager, CRA, IPCC and unified messaging system using Unity.
  • Managed the implementation of multiple Personal Market field offices for Voice over IP (VoIP).
  • Negotiated with service vendors to significantly reduce VOIP, telecommunication, and POS system costs.
  • Experience working in Windows Active Directory and in DNS administration; VoIP; SLA;
  • Utilize Cisco Call Manager to maintain Cisco VoIP phones and add profiles/extensions as necessary.
  • Created value added functionality to the VOIP system via LAMP programming.
  • Provision VoIP phones throughout the office for internal and external clients.
  • Provide phone support in centralized VoIP locations.
  • Train all new hires in Outlook, network policies & procedures, POS use, and VOIP system.
  • Provide DSL, VoIP and PC support to Frontier customers Submit dispatch requests via Frontiers trouble ticketing system
  • Performed password resets, printer support, network connectivity, and VOIP and SATCOM troubleshooting.
  • Installed, configured, and managed kiwi syslog server Provided end-user support in data and phone communications (analog/digital/VoIP).
  • Configure Servers in both physical hardware and Virtual environments troubleshoot network issues with computer and voip system.
  • Worked with Vonage setting up their preconfigured VoIP switches at client locations.
  • Help Desk Support tier 2 New Employee Orientation VoIP Phone training
  • General IT Support) Specialization of Xorcom PBX and VoIP phone systems.

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27. Mac

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average Demand
Here's how Mac is used in Information Systems Technician jobs:
  • Performed maintenance and troubleshooting for computer equipment including printers, desktop/laptop computers, and scanner/fax machines.
  • Managed full redeployment of replacement printers and fax machines for remote printing of medical records to hundreds of medical facilities.
  • Control operations during processing and respond to unscheduled program halts caused by machine or program failure, or invalid data.
  • Help Desk trouble shooting remote into money order machines, scales, order guns, computers.
  • Resolved issues with office machines such as printers, copiers, telephones and headsets.
  • Take mail order calls and help pharmacies with processing rejected claims for medications.
  • Administered InfoBlox MAC address filter system to maintain secure network access.
  • Performed installation and setup of Windows servers and end user machines.
  • Purchased all company hardware including laptop and desktop machines.
  • Supported Windows, Mac, and Linux OS.
  • Manage Cisco Wireless Controller allowing users personal equipment to access wifi by mac filtering.
  • Designed and delivered training to teachers and executive staff in Mac OS, iLife and installed classroom technologies operation.
  • Provided tutorials on new software rollouts and general Mac OS X use.
  • Issued and maintained student iPads, as well as faculty MacBooks.
  • Configure and install servers, Mac & PC hardware onsite.
  • Maintain functions of computers, printers, and fax machines.
  • Deployed and maintained 53 PC's, 30 Mac's, and 2 servers.
  • Build monthly Incident Management report for Support Center Troubleshooting remote access users and machines within VMware
  • Joint Communications Support Element MacDill Air Force Base, Florida Job description summary: Call Center Technical Support.
  • Help Desk with Kronos login machines to do reset.

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28. Software Applications

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average Demand
Here's how Software Applications is used in Information Systems Technician jobs:
  • Maintain and analyze LAN user documentation including hardware/software applications, support logs, system logs and other related information.
  • Developed training materials for a variety of software applications and assisted in field implementations.
  • Performed when needed, network installations of software applications and drivers for newly purchased equipment
  • Specialized trainer that promoted computer proficiency using multiple software applications.
  • Demonstrated, installed and configured internally developed software applications.
  • Train and assist professional staff and field personnel for proper use of Microsoft software applications and desktop computing equipment.
  • Provide Alabama law enforcement with Tier 1 support for various software applications used by all law enforcement in Alabama.
  • Downloaded images and software applications from Windows Server 2008 R2 running BMC Migrate 7 software.
  • Installed, upgraded and configured software applications to run both independently and on network.
  • Create installation manuals, troubleshooting guides for the supported hardware and software applications.
  • Service all hardware components and install all software applications and operating systems.
  • Install, configure and removal of software applications Exclusive Responsibilities Include:.
  • Provide training on new hardware and/or software applications as requested.
  • Assisted with training end users software applications and program languages.
  • Provide new user training in Outlook and various software applications.
  • Provide training of software applications to clients.
  • Installed multiple software applications and upgrades.
  • Set hardware and software standards including CPUs, manufacturers, software applications, multimedia equipment, scanners and printers.
  • Assisted systems implementation, systems operation monitors, instructe agency personnel in the use of division productivity software applications.
  • Developed software applications in ASP .Net.

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29. Tcp/Ip

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average Demand
Here's how Tcp/Ip is used in Information Systems Technician jobs:
  • Maintained BellSouth.net customer with TCP/IP settings, DNS settings, configurations, networking relating problems on any type of PC.
  • Rejoined the domains, walk the user through setting up TCP/IP Ethernet (static/dynamic connection).
  • Inventoried workstation and server room equipment; compiled TCP/IP addresses into Excel spreadsheets and Word documents.
  • Performed basic TCP/IP & IPX protocols, Cisco switches, routers and hubs settings and troubleshooting.
  • Provide network support, including TCP/IP and VPN troubleshooting for internal inter/intranet platforms and client LAN/WAN.
  • Moved client connectivity to the HP3000 from an outdated RS-232 protocol to a TCP/IP environment.
  • Network troubleshooting and domain configuration (DNS, TCP/IP), VPN configuration.
  • Assist clients with software installation, browser, TCP/IP, and database configuration.
  • Managed TCP/IP integrity, Networking Systems, Router Configurations, System Imaging.
  • Operated and maintained Local Area Network LAN connectivity using TCP/IP protocol.
  • Setup/maintained wireless 80211g on 7 notebooks with SMTP, TCP/IP.
  • Configured and maintained DNS, DHCP, and TCP/IP structures.
  • Experienced in TCP/IP protocols as well as Networking and Cabling.
  • Facilitate TCP/IP and related services such as DNS and DHCP.
  • Configured TCP/IP and Network properties including IPX/SPX.
  • Gained knowledge of TCP/IP protocols.
  • Provided DNS, TCP/IP, Active Directory, VPN, LAN, networked printers and MFDs configuration and support.
  • Configure small business and home TCP/IP networks - LAN/WIFI Use software tools and diagnostic equipment to resolve network problems.
  • Upgraded 20 existing computers from Asynch connections to TCP/IP Built databases, for running daily, weekly, and monthly reports.
  • Support Avaya Phone Management Counsel students, faculty and staff on Cisco Rout-Switch and TCP/IP functions.

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30. SQL

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low Demand
Here's how SQL is used in Information Systems Technician jobs:
  • Performed daily administration of the system, including prioritizing/opening/closing/deleting tickets, creating useful SQL reports of the information, etc.
  • Maintained MySQL databases and participated in developing DB replication solutions.
  • Gained knowledge of UNIX and Linux commands, running scripts, editing scripts, and SQL basic commands and running queries.
  • Managed all Windows 2003, 2008 R2 Web servers and SQL Databases including Development, QA, Test and Production Servers.
  • Administered three SQL 2000 databases relating to organ data and provided technical support and training to medical staff.
  • Designed programmed and implemented a software package which consisted of 4 inter-related programs feeding into a SQL sever.
  • Provided data analysis support for 5 business units using Excel, SPSS, SQL and Crystal Reports.
  • Utilized a Tandem system involving extensive use of TACL, SQL/DDP, and Windows interface environments.
  • Created financial and clinical reports for data analyses using Crystal Reports and SQL Queries.
  • Help implement SQL Server 2005 along with Microsoft Dynamics Great Plains accounting package.
  • Developed and maintained database applications in Microsoft Access and SQL 2000.
  • Worked on majority tasks in SQL Server 2008 R2 Integration Services.
  • Reconfigured SQL Server jobs and scheduled accordingly using CA-7 Agent.
  • Formulated custom reports via SQL server Reporting tools.
  • Advise students with applications such as MS Office 97, UNIX, COBOL, VB6, and SQL.
  • Used ODBC to link to SQL Server.
  • Company training in Mercury/ Orion database systems utilizing SQL for data transfer as well as Danzis VMS applications through Focus Mainframe.
  • Created and changed existing objects based on recommendations from SQL Server Upgrade advisor and SQL Server upgrade assistant.
  • Administer membership database (iMIS and SQL Server 2005).
  • Worked with C++ in Linux, Visual C++, Javascript, Oracle SQL, Perl, and HTML.

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31. Suite

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low Demand
Here's how Suite is used in Information Systems Technician jobs:
  • Supported and configured Microsoft Office Suite (Outlook 2007, Excel, Word, and PowerPoint) and Lotus Notes.
  • Instruct software applications class primarily focusing on the Microsoft Office suites and basic PC hardware and software.
  • Tutored community center members on basic computer skills such as email and Microsoft Office Suite.
  • Assist clients with troubleshooting and navigating the Microsoft Office and Google Drive suites of software.
  • Supported in-house video editing suites with 12 workstations using Avid and Final Cut Pro.
  • Provide in-depth technical support of enterprise software suites such as Microsoft Office and Adobe.
  • Coordinate, direct installation, and operation of all VTC suites.
  • Design and develop web pages using adobe master suite CS5.
  • Review customer's bill to find what suites them best.
  • Supported Adobe's suite of web streaming tools and applications.
  • Created videos and restored photos using Adobe Creative Suite.
  • Trained clients individually to use the Microsoft Office Suite.
  • Provided introductory IT brief to new employees and assisted in utilizing Microsoft office suite and Clinical applications.
  • Supervised six IT's in the administration and operations of Gridley SCI Network suite.
  • Used Casper Suite software to monitor network, and for asset management and inventory.
  • Install programs, such as antivirus protection software, and Microsoft office Suite.
  • Managed and supported Microsoft Outlook [ ] and Microsoft Office Suite.
  • Implement Electronic Drawing Management System (eB Suite by Bently).
  • Trained marketing employees in the use of Adobe Creative Suite including Photoshop, Indesign, Golive and Illustrator.
  • Administered Maximo Tracking, VMware vSphere Virtualization, Veeam Backup Management Suite, Microsoft Active Directory, SQL 2005 Database.

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32. Unix

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low Demand
Here's how Unix is used in Information Systems Technician jobs:
  • Trained NOC watch employees on GCCS troubleshooting and basic UNIX commands; reduced tier II after hour calls by 70%.
  • Coordinated the testing of Windows NT, UNIX and all other application software.
  • Programmed and installed Unix and Windows based system in server and client environment.
  • Worked with all windows plus UNIX to support both the sales and manufacturing departments
  • Operated UNIX based applications exclusively for Navy Operations and ADP such as NALCOMIS.
  • Included routine system administration of a SCO Unix platform and Oracle database.
  • Support specialist with various clients using HP servers, in UNIX environment.
  • Provided first-level help desk support for end-users on Mainframe and Unix.
  • Learned how to work with Unix and vi editor.
  • Created and administered user accounts on UNIX/NT/2000 network.
  • Managed Unix System Services on the mainframe.
  • Work on a daily bases with Windows 7, Vista, XP, UNIX and Microsoft Server 2003.
  • Monitor FTP File transfers on UNIX / AS400 / MVS / Windows Environments.
  • Rebuild username/password and email databases using Unix commands.
  • Assess and remediate vulnerabilities for over 12,000 information system ranging from Windows, Linux, and Unix clients and servers.
  • Operated and monitored multiple CPUs in an MVS, and UNIX environment.
  • Paged on-call UNIX SA and Oracle/Sybase DBA via internet & telephone.
  • Level 3 support for Intergraph Unix and Microsoft servers.
  • Developed database applications and administrated Unix systems Highest Rank: Corporal
  • Provided UNIX Systems administration and patch upgrades while onboard USS Crommelin.

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33. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Information Systems Technician jobs:
  • Design and maintain database applications using Lotus Notes/Domino.
  • Support Lotus Notes, Windows 2000/95, MS Office, Arc View, Arc GIS, Hardware/software, connectivity/configuration issues.
  • Trained on internal requisitions systems; VM based MSREQ and both Lotus Notes and web based versions of REQCAT.
  • Experienced in asset and ticket tracking applications, such as Remedy, Lotus Notes, and, Track-IT.
  • Assisted executives with; VPN connection issues, Oracle, Windows, and Lotus Notes.
  • Trained new Triple-I employees on internal Lotus Notes database and provided support for that database.
  • Served as backup mail administrator for Lotus Notes as well as phone system administrator.
  • Managed difficult network and Lotus Notes issues to maintain high customer satisfaction ratings.
  • Assisted users with password reset with Lotus Notes, and internal programs.
  • Migrate Lotus Notes e-mail over to Exchange and Outlook e-mail accounts.
  • Integrated Domino Lotus Notes and Exchange server email transfer to BES.
  • Provide client support for Lotus Notes and other PC support.
  • Configured Lotus Notes, or Outlook Email with Exchange Server.
  • Provided support of Lotus Notes versions 7 and 8.
  • Supported Lotus Notes on Blackberry platform.
  • Configured and maintained Lotus Notes.
  • Migrated 2000 plus users from Lotus Notes, and Microsoft Office 2003, 2007 to Office 2010.
  • Developed plans and served as project manager in the transition from Novell GroupWise to Lotus Notes.
  • Resolve issues in a Windows 2000/Novell environment as well as Lotus Notes and Microsoft Office applications.
  • Contacted Worldcom for site outages/testing Applications: Telnet, Netview, Lotus Notes and Remedy.

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34. Novell

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low Demand
Here's how Novell is used in Information Systems Technician jobs:
  • Support included server installation on Novell and NT networks, printing support, and trouble-shooting workstation installations of our software.
  • Provide phone support and virtual support using VNC viewer, Remote Desktop, Remote Assistance and Novell Console One.
  • Planned and coordinated system migration from NT4.0 / Novell 4.2 to Microsoft Exchange Server with Active Directory services.
  • Provide telephone support for Office 97 and 2000 applications (including operating system) in a Novell/NT environment.
  • Created accounts for users on Novell 3.1 Servers and in Active Directory and assigned rights as needed.
  • Managed and administered four Novell 4x servers and maintained 350+ workstations in a LAN/WAN environment.
  • Installed, Administrated and Support Windows & Novell servers at new business sites.
  • Administered Windows Network, IIS, DNS, DHCP and Novell servers.
  • Provided support on Novell Network, drive mappings, passwords and conflicts.
  • Help students and/or faculty setup Novell NetWare and UNIX e-mail accounts.
  • Provide support and maintenance to Windows & Novell server.
  • Operated in Novell, Windows, and mixed networks.
  • Installed and maintained Novell NetWare 5.0 Servers.
  • Set up new users on UNIX, Intranet Email, Voice Mail, and Novell.
  • Managed all hardware, operating systems and applications for the Novell Netware 3.x, Windows 3.x and DOS 5.x environment.
  • Supported desktops running Windows 95, 98 and XP in a Windows NT/2000 and Novell Environment.
  • Assisted & troubleshot print queue & network related issues in a Novell NetWare 4.X environment.
  • Supported and managed Novell Netware 5 servers, Windows servers and desktops, and AS/400 and System/36 midrange systems.
  • Provided frontline support for all Novell GroupWise software, PC anywhere, Corel WordPerfect, palm handsprings and printers.
  • Implemented Banner Student Web module Assistant to DBA, end user support PC installation/maintenance on Novell network Web site development, Webmaster

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2 Novell Jobs

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35. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Information Systems Technician jobs:
  • Provided Level 2 technical assistance to approximately 200 end users and support for approximately 600 computers.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Provided technical assistance to computer users.
  • Provided technical assistance for users in both the U.S. and Canada using Solar Winds Web Help Desk Ticketing System.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide technical assistance and training to system users, such as students, faculties, and staffs members.
  • Provided technical assistance to the projects throughout their development phase by customizing the systems to give desired result.
  • Provided technical assistance with the following server services: Microsoft Exchange, File Servers, and Print Servers.
  • Provide technical assistance to faculty, staff and students via phone support, in person and remotely.
  • Responded to incoming calls for technical assistance from Call Centers across the US experiencing technical problems.
  • Provided technical assistance and maintained computer and network assets both ashore and shipboard in multiple locations.
  • Provided technical assistance during the events and conferences form outside of the college.
  • Created service orders to replace defective parts or to request technical assistance.
  • Provide Alabama law enforcement technical assistance with the ALACOP web portal.
  • Respond to requests for technical assistance via phone, electronically.
  • Provide training and technical assistance to employees.
  • Provided technical assistance to customers using Scantron's proprietary hardware and software.
  • Started: 03/15/2008 Stopped: 05/10/2010 Provide: technical assistance and support related to computer systems, hardware, or software.
  • Provided technical assistance to NSU student, staff and faculty, resolving issues to maintain productivity.
  • Created incident reports for all orders, technical assistance, questions and deployment using ITWorks.

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4 Technical Assistance Jobs

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36. Desktop

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low Demand
Here's how Desktop is used in Information Systems Technician jobs:
  • Developed and implemented desktop and networking standards to streamline the network environment and troubleshooting.
  • Network confirmation, management, configuration of client desktop/laptop.
  • Performed desktop/laptop workstation hardware upgrades and updates.
  • Performed a hybrid IT | Front Desk role in which I provided both desktop support and front desk services concurrently.
  • Set up and/or moved laptops, desktops, monitors, televisions, printers, and all other peripherals included.
  • Managed 24/7 all Desktop and Laptop Computers, A/V, and other technology for use with the program.
  • Supported remote users with issues with VPN or Remote Desktop services in order to access secure business systems.
  • Red Shirt Support (Desktop Support Tech): providing day one support to end users post migration.
  • Provided desktop support for customers on applications, computers, laptops, printers, and related equipment.
  • Installed and configured desktop PC's, to include OS and mission critical software.
  • Diagnose and resolve difficult and complex problems deported by users of desktops and laptops.
  • Directed the appropriate number of new servers, desktops and laptops to the site.
  • Maintained passwords, data integrity and file system security for the desktop environment.
  • Create, Process and Manage trouble ticket per Desktop ticketing System.
  • Manage desktop support service for over 250 computers.
  • Repaired desktop, laptop and server computers.
  • Frequent travel to offsite locations in Southern California to provide desktop support for 100+ SF employees.
  • Supported desktop end-users via Technology Help Desk in a Windows 2000 environment.
  • Packaged updates to be deployed to programs remotely with Shavlik Netchk software and Apple Remote Desktop.
  • Upgrade RAM on desktops and laptops of Financial Advisors at Wells Fargo Advisors Raleigh, NC.

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94 Desktop Jobs

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37. Linux

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low Demand
Here's how Linux is used in Information Systems Technician jobs:
  • Maintained Windows-based and Linux-based servers to ensure systems compliance with internal security protocols and external regulations.
  • Completed Linux system administration and ITIL coursework.
  • Provided support to Linux administrator.
  • Administered network users, groups, and network shares through Samba on Linux Servers & Windows Server's with GPO's.
  • Work with IT help desk (Linux and Windows) in order to get the correct account access for new users.
  • Installed a Linux server running Samba to handle Internet connectivity, file/print sharing, and firewall throughout the organization.
  • Maintain data backups through tape drives and our backup servers running Windows Server 2003 and Red Hat Linux.
  • Utilized reflection for UNIX and OpenVMS enabling connections for windows users to supporting applications on UNIX and Linux.
  • Configured and maintained district-wide desktops and servers using several versions of Windows and multiple flavors of Linux.
  • Installed Linux on the Network, configured Samba Server and an Intranet Apache Web Server
  • Maintained Windows, Linux, Macintosh, and Windows NT Server operating systems.
  • Supported and monitored SCO Open Server 5.02 & 6.02 and SuSe Enterprise Linux.
  • Institute security measures for Linux servers and wireless devices in the field.
  • Configured, administered and maintained a Linux mail server.
  • Maintain both Microsoft and Linux Servers.
  • Worked on systems running the Windows 10, 8.1, 7 and legacy builds, Linux and Mac OSX.
  • Configured and supported Win2K/NT/Linux/Solaris Servers/workstations & HP printers.
  • Maintained and administered Novell, Windows, Linux, UNIX and Mac based servers.
  • Fixed any and all laptop, printer, projector and network problems that arose Implemented a Linux multicasting imaging server
  • Purchased / Renewed SSL Certificates Level I Linux Solaris 8, iPlanet (WebServer) and/or Microsoft IIS 1.

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10 Linux Jobs

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38. Sharepoint

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low Demand
Here's how Sharepoint is used in Information Systems Technician jobs:
  • Created and implemented automated online computer based training modules for department level orientations using Adobe Captivate and SharePoint 2007.
  • Perform basic SharePoint system administration.
  • Assist a team to integrate the use of SharePoint technology in developing and implementing a user friend portal and intranet site.
  • Reduced processing time of awards by 75% and achieved 100% tracking and accountability by spearheading modernization using Microsoft SharePoint.
  • Worked with SharePoint team to create the end user /public video conferencing site within SharePoint- which they still use today.
  • Maintained quality service, project schedules, and working documents related to project estimates and changes in SharePoint.
  • Coached 6 personnel to create 80 Active Directory user accounts; created SharePoint page; redesigned user permissions.
  • Developed team site within SharePoint for better organization and document sharing, which they still use today.
  • Performed maintenance / troubleshooting / design on SharePoint-based corporate Intranet, project sites, and departmental areas.
  • Developed and embedded security videos on the security site on the company's intranet using SharePoint.
  • Coordinated hardware and network installation via SharePoint, MS Office and Help Desk Authority.
  • Maintain the availability of public/private Internet/Intranet sites (SharePoint 3.0).
  • Maintain the Customer Service Center Intranet site hosted on a SharePoint.
  • Planned & implemented shared Office / SharePoint resources for users.
  • Assisted users with active directory and remote SharePoint access.
  • Manage unit SharePoint content and access.
  • Create and Manage MS SharePoint sites.
  • Develop certain sublevels within the SharePoint site to assist with different departmental needs within the firm.
  • Utilize enterprise distribution & imaging software to collaborate and remotely access devices with Sharepoint and Altiris.
  • Supported more than 500+ end-users for after-Sandy support: Monitored Sharepoint Service Desk Express ticketing system.

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2 Sharepoint Jobs

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39. Vmware

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low Demand
Here's how Vmware is used in Information Systems Technician jobs:
  • Install and troubleshoot connectivity issues with VMWare view client software with remote users connecting from outside the office.
  • Supported VMware servers, various operating systems, applications, user support, and other IT resources.
  • Created and maintained the User groups and Computer groups in Active Directory and VMWare View Server.
  • Maintained all Vmware based servers on hospital network which ran Imaging software.
  • Build and configure server templates in VMWare to deploy for applications.
  • Support for Financial Representatives on Field Laptops and Desktop using VMWare.
  • Handled server upgrades, including VMware installation/upgrades in a SAN environment.
  • Installed and implemented WYSE terminals that used VMWare environments.
  • Experience in Migration/Upgrade of Window and VMware infrastructure.
  • Use VMWare to do remote server support.
  • Supported virtual servers on VMWare ESX 3.5.
  • Maintained virtual clients utilizing VMware.
  • Manage complex VMware vSphere server farm and data communications equipment for core client/server based applications and computer aided dispatching systems.
  • Manage Dell Servers in a physical and VMWare Virtural Environment.
  • Install Citrix, VMware Client, and Active Directory.
  • Assist with the VMware/VSphere infrastructure management.
  • Configured and implemented Application virtualization using VMWare AppVolumes and persona management using Liquidware Profile Unity.
  • Well versed in VMware and Citrix Receiver, and troubleshooting user's connectivity issues onto their VMs.
  • Utilize virtualization technologies (VMWare ESXi) for efficiency of servers.
  • Monitor and troubleshoot VMWare environment utilizing VMWare vRealize Operations and Liquidware Stratusphere UX.

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40. Password Resets

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low Demand
Here's how Password Resets is used in Information Systems Technician jobs:
  • Assisted customers in resolving security access and security related issues including password resets and unlocking accounts through Active Directory.
  • Provided first-level technical support, including unlocking accounts, password resets and routine troubleshooting.
  • Provide education and assist customers with security password resets.
  • Performed password resets and added users using active directory.
  • Performed standard troubleshooting and password resets.
  • Administer user accounts in Active directory and NT (password resets, account unlocks, and create new accounts).
  • Provide system support for basic technical issues, such as registration, password resets or general user issues.
  • Perform various duties in Active Directory such as password resets, domain look ups and employee account removal.
  • Manage Users and Computers in Active Directory for password resets/add/ remove of objects in various organizational units.
  • Assist with password resets through Oracle BEA, Windows Active Directory, various web based tools.
  • Assist with password resets, download issues, and updates to field agents laptop computers.
  • Managed Active Directory, for adds, moves, changes, and password resets.
  • Handled day-to-day user support as well as password resets & Active Directory account management.
  • Perform password resets and create email accounts for new employees using Active Directory.
  • Assist End users with password resets and other hardware and software issues.
  • Use various IT tools to unlock active directory accounts and password resets.
  • Provide assistance for password resets, account unlocks and account maintenance.
  • Performed password resets for clients with Active directory.
  • Administered Right Now Technologies software to track customer calls and to create customer accounts and assisted with username/password resets
  • Issue password resets Network troubleshooting Managed detailed incident reports using BMC Remedy Software ticketing system.

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13 Password Resets Jobs

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41. Local Area

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low Demand
Here's how Local Area is used in Information Systems Technician jobs:
  • Performed needs assessment in the local area and made equipment/software recommendations to managers.
  • Performed the installation of hardware/software components of local area networks.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Installed and supported tactical local area networks; identified, researched, and resolved technical problems.
  • Managed local area network, instructed internal staff on use of hardware / software.
  • Installed and troubleshot network cabling base, local area network system and software.
  • Assisted with local area network installation increasing hospital network bandwidth speeds times 10
  • Install, administer and maintain local area and wide area networks.
  • Installed and maintained the local area network of the local office.
  • Operated and troubleshot software, hardware, and local area networks.
  • Specialized in desktop, printing and local area network support.
  • Maintain and troubleshoot Local Area Network.
  • Handled administration of Local Area Network.
  • Support of Local Area Networks.
  • Installed Local Area Networks from the ground up - cabling, servers, switches, and 1,700+ client PC workstations.
  • Administered main network system on network servers as required Installed and troubleshot network cabling base, local area network system
  • Installed local area networks; used computer system software including Novell, DOS, Microsoft and UNIX.
  • Network Engineer Maintained and troubleshot Local Area Network and Transpacific Wide Area Network.
  • Worked in a Local Area Network in Yokosuka Japan, maintaining a top-secret clearance.

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1 Local Area Jobs

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42. POS

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low Demand
Here's how POS is used in Information Systems Technician jobs:
  • Positioned as subject matter expert to collaborate with Corporate and Subsidiary participants in undertaking a Fit/Gap Analysis.
  • Consulted with users and administrators to identify business and technical requirements for proposed system modifications.
  • Prepared engineering proposals for new client business and qualifications for recurring business.
  • Organized the removal and disposal of computer equipment per regulations.
  • Monitor vulnerability risks daily on servers and workstation using NexPose.
  • Present proposed solutions to decision makers.
  • Helped convert clients to electronic means of reporting instead of paper based options, if possible.
  • Experience with collecting data and analyzing possible future issues and taking corrective actions.
  • Posted transactions to their correct GL code or with matching purchase order.
  • Served as Security Officer in Charge, handling and disposing classified documents.
  • Answer any questions concerning the POS/Accounting/Inventory software that is being used.
  • Trained customers on shipping software and mailing equipment for postal savings.
  • Position required patience, flexibility, and creative problem solving.
  • Implement strategies and propose strategies and solutions to the IAM.
  • Advise management of possible changes and budget costs.
  • Build positive relationships with team members and managers.
  • Possess excellent verbal and writing skills.
  • Test and configure POS peripherals including barcode scanners, cash drawers, CC swipes.
  • Tasked with operation of the Command Post Node (CPN) to provided voice/data telecomm to the Afghanistan theater of operation.
  • Help Desk ticket support: Adobe Reader/Document Scanners/E-Signature .Application testing: Mobile Check Deposit/Check scanning

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13 POS Jobs

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43. Phone System

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low Demand
Here's how Phone System is used in Information Systems Technician jobs:
  • Lead special projects including: Upgrading phone systems and implementing new computers/software to integrate with existing software/hardware.
  • Project lead on the upgrade of the Daily Record's phone system working with Apogee Inc.
  • Maintain and repair all office equipment including computers, phone system, copiers and fax machines.
  • Assisted in management of BGC's telephone system - maintenance, moves, adds and changes.
  • Trained new employees on the use of computer, software applications and phone system.
  • Upgraded and maintain servers, network equipment, and phone system.
  • Troubleshooted users with network and phone system issues in general.
  • Used skills to troubleshoot Cisco Phone systems using Call Manager.
  • Maintained two phone systems and voice mail systems.
  • Support Samsung OfficeServ7000 13-line phone system.
  • Provide back up to front desk/administrator including covering multi-line telephone system.
  • Created hunt groups, auto-attendant, e-fax, call routing, call recording and automated rules using the Mitel Phone System.
  • Managed and supported IP phone system for entire campus and was only IT support person on campus.
  • Use of multi-line phone system to take calls; transfer people to other departments if necessary.
  • Installed, configured and administered a WSUS server and a PBX Nortel Meridian phone system.
  • Help, worked and trained the new Vonage Phone system.
  • Assist in maintenance of Avaya phone system.
  • Worked with Shoretel phone system.
  • Installed and programmed eOn, Cisco & Nortel telephone systems.
  • Upgraded Nortel Phone system to Avaya IP office.

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44. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Information Systems Technician jobs:
  • Implemented migration strategies according to UBHC standards identifying areas for improvement and effective problem resolution.
  • Perform end user telephone support including problem determination and first level problem resolution.
  • Provided research support and problem resolution expertise for remedying issues with benefits delivery.
  • Skilled in researching/ investigating issues and in providing incident/problem resolution.
  • Establish cooperative and productive contracts with Engineers for problem resolution.
  • Interview and analyze client information to determine problem resolution.
  • Maintained communications with customers throughout the problem resolution process.
  • Provided system troubleshooting and problem resolutions support.
  • Provide technical documentation of problem resolution.
  • Developed contingency plan and problem resolution processes to ensure correct steps are followed in the event of process delivery failure.
  • Perform services as a first contact for problem resolution, resolving the issues or directing to the proper help desk.
  • Provide remote diagnosis, problem resolution and repairs for desktops, laptops, tablets, and local printers.
  • Offer one-on-one end-user problem resolution over the phone or in-person for Personal Computer (PC) software.
  • Performed first level problem resolution for systems, networks, desktops and application related problems.
  • Document software installs, common problem resolution, site plans and rack elevations.
  • Perform product and problem resolution research for entry into the company database.
  • Company liaison with software vendors and support help desks, frequently using Go-To Meeting, working thru to problem resolution.
  • Use Remedy to create trouble tickets for customer inquiries Perform troubleshooting and problem resolution
  • Perform customer Contact and problem and problem resolution, as well as assist in training new Employees.
  • Reimaged systems using Symantec Ghost in support of roll-outs and problem resolution.

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9 Problem Resolution Jobs

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45. DNS

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low Demand
Here's how DNS is used in Information Systems Technician jobs:
  • Maintained shipboard communications with systems such as NAVMACS, ADNS, Half-Quick, and FSM.
  • Installed and administered Windows 2000 servers with DHCP, DNS, and WINS.
  • Changed DNS in Active Directory when removing / installing domain related equipment.
  • Identified and resolved issues with DNS and WINS.
  • Advised IT manager to enable DNS Scavenging.
  • Support basic network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.)
  • Network Administration Domain, VLAN, DNS, static IP & DHCP management; updates & scripts.
  • Resolve SMTP, DNS, HTTP, POP3, IMAP and Web Hosting issues with clients.
  • Maintain Active Directory, DNS, DHCP, GPO, WSUS, printing and file shares.
  • Created/updated DNS Record, A, CNAME, MX, Name Servers for E.W.
  • Configured the following network protocols: TCP/IP, DNS, DHCP and SMTP.
  • Managed DNS, DHCP, AD, and print services.
  • Maintained DNS and NIS tables.
  • Supported Server 2003 including: active directory, DHCP, DNS, WINS, IIS, IPsec, security policies.
  • Assist System Support technician in managing a Windows 2008 server daily, using Active Directory, DNS and DHCP.
  • Administered servers, including Exchange, SQLServer, Active Directory, DNS, DHCP, and file servers.
  • Keep track of Domain Name Registration Date (Critical) DNS Management 1.
  • Help customers to configure protocols like TCP/IP Configured DNS and wins settings.
  • Sustained entries in the F5 Load Balancer and DNS.
  • Manage the LAN Network - Windows Platform (WS2003 -WVista, WXP - DHCP/DNS/VPN - SQL 2005).

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31 DNS Jobs

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46. Computer Software

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low Demand
Here's how Computer Software is used in Information Systems Technician jobs:
  • Answered user inquiries regarding computer software and hardware operation.
  • Investigated and resolved computer software and hardware problems.
  • Demonstrated proficiency in the installation of computer software, hardware, and peripherals, as well as migrations and upgrades.
  • Assisted customers through both inbound and outgoing phone conversations with various Internet, Networking, and computer software/hardware questions.
  • Applied computer software and hardware updates as required; single unit point of contact for NMCI tech support.
  • Coordinated and processed all incoming tech support calls, provided assistance with computer software and computer support.
  • Responded to email inquiries regarding issues to resolve computer software and or hardware issues within SLA.
  • Install, configure, update, and maintain computer software in Windows and MAC operating system.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Determine computer software or hardware needed to set up or alter system.
  • Install, change and repair problems of computer software systems.
  • Provided assistance with computer software and email.
  • Inventory levels of all computer software components.
  • Utilize Afni and client reference information and computer software to investigate, update activity on every customer account.
  • Maintain process area files and run reports utilizing spreadsheets, databases, and/or computer software packages.
  • help students with computer software and hardware problems and monitor the lab.
  • Answered user inquiries regarding Apple computer software (Adobe CS Premium.
  • Prepared RFPs for PCs, IBM servers and computer software.
  • Used computer software including Novell, DOS, and UNIX.
  • Trained employees on Great West computer software including Esker LanFax, Rumba, Bluezone, and Microsoft Office applications.

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2 Computer Software Jobs

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47. Powerpoint

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low Demand
Here's how Powerpoint is used in Information Systems Technician jobs:
  • Created and maintained Microsoft PowerPoint presentations for Regional EVP and managers.
  • Maintained DLT tape archive system consisting of data from AutoCAD drawings, MS Word, Excel, PowerPoint and PDF documents.
  • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint.
  • Prepare PowerPoint presentations for upper management for IT strategy planning and training purposes.
  • Created printed material using Microsoft PowerPoint to assist with the fairs and luncheons.
  • Helped users create presentations and prepare templates for posters in Word and PowerPoint.
  • Provided survey support Office 97, Access, PowerPoint, and Excel.
  • Used Microsoft Office Word, Excel and PowerPoint to create technical documents.
  • Support users for Word, Excel, PowerPoint.
  • Organized conducted research into analysis paper and complementary PowerPoint Wrote numerous examination pages on PTSD in American Psychological Association format
  • Created Presentations, Brochures and other promotional materials utilizing Quark Xpress and Microsoft PowerPoint.
  • Created intricate PowerPoint presentations along with Word and Excel spreadsheets for Information Technology.
  • Completed research project and PowerPoint presentation to provide encryption software recommendations for Respironics.
  • Created PowerPoint presentations and presented them to multiple teams to aide reps in becoming more efficient.
  • Lead Technician in dealing with Microsoft Word, Excel, Access, PowerPoint and Outlook.
  • Prepare monthly activity reports and roundtable PowerPoint presentations for team leads.
  • Created and maintained Excel spreadsheets and PowerPoint Special Handlings.
  • Assisted with I.T Support for St. John s University Annual Commencement Acquired advance knowledge of Microsoft Word, Excel, and PowerPoint
  • Excel, PowerPoint) Audited ongoing projects within the Strategic Projects Portfolio to ensure fully completed project plans.
  • Worked with Microsoft Office ( Word, Excell, PowerPoint) Semesterly Sedentary work

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48. Technical Problems

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low Demand
Here's how Technical Problems is used in Information Systems Technician jobs:
  • Troubleshooted, analyzed, resolved, escalated and accurately documented various technical problems.
  • Documented and ensured resolution of technical problems using footprints ticketing system.
  • Resolved technical problems by identifying and troubleshooting by them.
  • Resolve technical problems over the phone and in person and always make myself available to people when they need help.
  • Solved technical problems, assisted with new student move-in, and cycled out computers at the end of their useful life-span
  • Resolved technical problems with the hubs, computers, servers, peripherals, and other network equipment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Assist customers in resolving technical problems by providing guidance regarding software and hardware problems.
  • Reset Windows 2003 Active Directory password and assisted with any technical problems.
  • Resolve and/or refer more complex technical problems through a defined escalation process.
  • Identify, research, and resolve technical problems as they arise.
  • Resolve technical problems with LAN, WAN, and other systems.
  • Maintained database of technical problems & solutions for the Firm.
  • Trouble shoots technical problems and issues and determined technical solutions.
  • Tested and solved technical problems related with the installation.
  • Performed first-look diagnostics of hardware and software technical problems.
  • Diagnose errors or technical problems and determine proper solutions.
  • Issue trouble tickets for escalated technical problems.
  • Assisted with technical problems around campus.
  • Coordinate with vendor resolution of technical problems in equipments under guaranteed in the stores.

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42 Technical Problems Jobs

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49. Level Support

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low Demand
Here's how Level Support is used in Information Systems Technician jobs:
  • Create, Process and Transfer trouble tickets to appropriate work buckets via Inform environment when second level support is required.
  • Call and monitoring the service providers for status and follow up of the trouble tickets in third level support.
  • Help Desk 2nd level support of all Windows desktop, network connectivity, and system security for user community.
  • Provide support guidance to junior level support along with training them so they may become their best.
  • Paged second and third level support via e-mail or phone for high priority and critical issues.
  • Provided first and second-level support to the users by analyzing and troubleshooting the presented problem.
  • Interfaced with third level support as needed for the escalation of outstanding support issues.
  • Provide a second level support to clients to improve the high quality of service.
  • Created internal help desk, including selecting 1st-level outsourced support and staffing 2nd-level support.
  • Provided first level support for user account in SAP, primarily password reset.
  • Provided first level support to technical queries and any reported IT problem.
  • Provided 1st and 2nd level support to for IBM requisition systems.
  • Provided first level support to Customs and Excise Clients.
  • Provided first level support for I.T.
  • Provided Tier I/II/III level support.
  • Recorded incoming calls into Unicenter Service Desk Ticketing System and dispatched to next level support.
  • Selected Accomplishments Setup PC's and Laptops for users and provided second level support.
  • Network Operator Provided first level support in the Network Operation Center.
  • Supported remote sites using dialup/VPN Provided first level support for Global IT infrastructure.
  • Supported remote sites using dialup/VPN Provided first level support for Global IT infrastructure throughout the US and over seas.

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50. Microsoft Windows

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low Demand
Here's how Microsoft Windows is used in Information Systems Technician jobs:
  • Resolved technical problems related to multiple Microsoft Windows environments and Microsoft Windows applications and internal proprietary software.
  • Maintain Microsoft Windows Server applications to maximize utilization of processor and storage resources.
  • Supported desktop systems containing Microsoft Windows 7 and Vista operating systems.
  • Worked with Microsoft Windows 98/SE, Microsoft Windows 2000 Professional, Microsoft Windows XP Professional, and Microsoft Windows Vista.
  • Supported end-user software and hardware including Microsoft Windows Server and Office applications including Outlook 2010 in an Exchange environment.
  • Maintained and monitored routing protocols, a Microsoft Windows server, an Exchange server, and an Active Directory.
  • Work with Microsoft Windows Server (Active Directory, searching domains, user accounts, services, etc.)
  • Managed and maintained a combination of sixteen virtual and physical servers, running Microsoft Windows Server 2003/2008 R2.
  • Resolve problems in Microsoft Windows Sever environment includes, interfacing with Remedy, for ITSP for call management.
  • Managed and oversaw a Microsoft Windows 2000 Active Directory Domain and a Microsoft Exchange 5.5 mail server.
  • Create user's Microsoft Windows and Outlook profile as well as setting up log on passwords.
  • Install and configuration of Microsoft Windows Server 2008, 2008R2 Configuration of Apple X-Servers G5.
  • Implemented Microsoft Windows Small Business and Standard Server platforms to meet business needs.
  • Installed Microsoft Windows 7, software, and applications.
  • Selected accomplishments: Developed the electrical engineering site on the company's intranet using Microsoft Windows SharePoint Services.
  • Initiate the installation of software, patching, upgrading, and maintenance of Microsoft Windows PC s. Support Microsoft Office products.
  • Assisted two professors with setting up computer labs-imaging Set up Microsoft Windows 7 on computers in computer lab
  • Provide support for office productivity applications such as Microsoft Windows, Word, e-mail, and Infinium.
  • support for a Microsoft Windows Environment.
  • Provide technical support for Microsoft Windows servers, Printer Servers and Citrix xenapp servers.

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Information Systems Technician Jobs

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20 Most Common Skills For An Information Systems Technician

Computer Hardware

14.8%

Network Printers

8.9%

Desk Support

7.6%

Technical Support

6.9%

Remote Access

6.0%

Customer Service

5.9%

Phone Calls

5.3%

Troubleshoot

5.2%

Active Directory

5.1%

Windows XP

5.0%

Email

3.7%

Hardware Issues

3.5%

Laptops

3.5%

Data Entry

3.5%

Setup

3.4%

Information Technology

2.6%

User Accounts

2.6%

Internet

2.6%

VPN

2.0%

LAN

1.9%
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Typical Skill-Sets Required For An Information Systems Technician

Rank Skill
1 Computer Hardware 11.6%
2 Network Printers 6.9%
3 Desk Support 5.9%
4 Technical Support 5.4%
5 Remote Access 4.7%
6 Customer Service 4.6%
7 Phone Calls 4.2%
8 Troubleshoot 4.0%
9 Active Directory 4.0%
10 Windows XP 3.9%
11 Email 2.9%
12 Hardware Issues 2.7%
13 Laptops 2.7%
14 Data Entry 2.7%
15 Setup 2.6%
16 Information Technology 2.1%
17 User Accounts 2.1%
18 Internet 2.0%
19 VPN 1.6%
20 LAN 1.4%
21 Computer System 1.3%
22 OS 1.1%
23 PCS 1.1%
24 Citrix 1.1%
25 Trouble Tickets 1.0%
26 Voip 0.9%
27 Mac 0.9%
28 Software Applications 0.9%
29 Tcp/Ip 0.9%
30 SQL 0.9%
31 Suite 0.8%
32 Unix 0.8%
33 Lotus Notes 0.7%
34 Novell 0.7%
35 Technical Assistance 0.7%
36 Desktop 0.7%
37 Linux 0.7%
38 Sharepoint 0.6%
39 Vmware 0.6%
40 Password Resets 0.6%
41 Local Area 0.6%
42 POS 0.5%
43 Phone System 0.5%
44 Problem Resolution 0.5%
45 DNS 0.5%
46 Computer Software 0.5%
47 Powerpoint 0.5%
48 Technical Problems 0.5%
49 Level Support 0.4%
50 Microsoft Windows 0.4%
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31,309 Information Systems Technician Jobs

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