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An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

Information Systems Technician Responsibilities

Here are examples of responsibilities from real information systems technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Manage independent PC repair shop, self-motivate and self-responsible.
  • Develop Java base IAM system components to manage security and authorizations.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install and configure local and network printers along with installing corporate standardize desktop OS and software configurations.
  • Perform POS installs, network troubleshooting/maintenance/installation, software upgrades/validation/ migration, end user help desk support, etc.
  • Prepare and troubleshoot user email/exchange issues on their phones (android, iPhone) and tablets.
  • Install inmate telephone systems, database servers, routers, modems, firewalls and surge protection equipment.
  • Develop UI using JSP, HTML, CSS, JavaScript, XML and used JavaScript for client side validations.
  • Provide technical support over the phone and via email for customers, using tools such as WebEx, and VMware.
  • Verify network connection settings-specifically TCP/IP and DNS settings.
  • Provide operations with Linux file system management and training.
  • Track and resolve incidents and requests through remedy management system.
  • Assist remote users with VPN connectivity, Microsoft application assistance and troubleshooting.
  • Install and configure home networking solutions with VPN access for management level telecommuters.

Information Systems Technician Skills and Personality Traits

We calculated that 14% of Information Systems Technicians are proficient in Customer Service, Troubleshoot, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Information Systems Technicians that have these skills listed on their resume here:

  • Customer Service, 14%

    Position included providing customer service and technical support for internal employees with a various range of applications and active directory.

  • Troubleshoot, 8%

    Examined work orders to troubleshoot issues relating to network connectivity and computer related issues for mission continuity.

  • Technical Support, 7%

    Provided timely technical support in an enterprise infrastructure to customers that exceeded IT initiatives through request submissions and email.

  • Phone Calls, 5%

    Performed receptionist duties, registered new members and answered phone calls regarding community center rules and policies

  • Desk Support, 4%

    Provide computer help desk support via telephone communications or in person with end-users while providing excellent customer service.

  • Computer System, 3%

    Manage and perform equipment relocation, installation, expansions, connection/disconnections, upgrades and preventive maintenance of computer systems hardware.

Some of the skills we found on information systems technician resumes included "customer service," "troubleshoot," and "technical support." We have detailed the most important information systems technician responsibilities below.

  • The most important skills for an information systems technician to have in this position are customer-service skills. In this excerpt that we gathered from a information systems technician resume, you'll understand why: "computer support specialists must be patient and sympathetic" According to resumes we found, customer-service skills can be used by a information systems technician in order to "promoted to position, provide clear and concise process and procedures to customer support representatives, and received escalated calls from representatives"
  • Another trait important for fulfilling information systems technician duties is listening skills. According to a information systems technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how information systems technicians are able to utilize listening skills: "communicated potential modifications with office manager to enhance customer support based on routine site visits. "
  • Another skill that is quite popular among information systems technicians is problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a information systems technician resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "determined practical resolutions to networking and printing problems while insuring the highest level of customer support. "
  • In order for certain information systems technician responsibilities to be completed, the job requires the skill "speaking skills." According to an information systems technician resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." As an example, this snippet was taken directly from a resume about how this skill applies: "presented tutorials and provided support for many software applications, including ms office, wordperfect and groupwise. "
  • Yet another important skill that an information systems technician must demonstrate is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from an information systems technician who stated: "established lines of formal communication for underwriting teams including blackberry setup and the setup of remote desktop services. "
  • See the full list of information systems technician skills.

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    What Help Desk Analysts Do

    Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.

    We looked at the average information systems technician annual salary and compared it with the average of a help desk analyst. Generally speaking, help desk analysts receive $9,028 lower pay than information systems technicians per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both information systems technicians and help desk analysts positions are skilled in customer service, troubleshoot, and technical support.

    There are some key differences in responsibilities as well. For example, an information systems technician responsibilities require skills like "user support," "network connectivity," "password resets," and "connectivity issues." Meanwhile a typical help desk analyst has skills in areas such as "strong problem-solving," "remedy," "helpdesk support," and "telephone calls." This difference in skills reveals how truly different these two careers really are.

    Help desk analysts tend to make the most money in the government industry by averaging a salary of $42,262. In contrast, information systems technicians make the biggest average salary of $63,116 in the government industry.

    Help desk analysts tend to reach similar levels of education than information systems technicians. In fact, help desk analysts are 1.3% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

    What Are The Duties Of a Help Desk Specialist?

    The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

    Next up, we have the help desk specialist profession to look over. This career brings along a higher average salary when compared to an information systems technician annual salary. In fact, help desk specialists salary difference is $4,719 higher than the salary of information systems technicians per year.

    A similarity between the two careers of information systems technicians and help desk specialists are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "troubleshoot," and "technical support. "

    But both careers also use different skills, according to real information systems technician resumes. While information systems technician responsibilities can utilize skills like "help desk," "computer software," "phone system," and "html," some help desk specialists use skills like "client facing," "remedy," "provide technical assistance," and "helpdesk support."

    On average, help desk specialists earn a higher salary than information systems technicians. There are industries that support higher salaries in each profession respectively. Interestingly enough, help desk specialists earn the most pay in the technology industry with an average salary of $60,916. Whereas, information systems technicians have higher paychecks in the government industry where they earn an average of $63,116.

    In general, help desk specialists study at similar levels of education than information systems technicians. They're 0.7% less likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.

    How a Systems Support Compares

    A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

    The systems support profession generally makes a higher amount of money when compared to the average salary of information systems technicians. The difference in salaries is systems supports making $17,685 higher than information systems technicians.

    While looking through the resumes of several information systems technicians and systems supports we discovered that both professions have similar skills. These similarities include skills such as "customer service," "troubleshoot," and "technical support," but they differ when it comes to other required skills.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an information systems technician is likely to be skilled in "phone calls," "desk support," "user support," and "help desk," while a typical systems support is skilled in "pc," "provides technical support," "desktop support," and "end user support."

    Systems supports make a very good living in the professional industry with an average annual salary of $72,760. Whereas information systems technicians are paid the highest salary in the government industry with the average being $63,116.

    When it comes to education, systems supports tend to earn similar education levels than information systems technicians. In fact, they're 2.2% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of a Technician Support Tier

    A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

    Now, we'll look at technician support tiers, who generally average a higher pay when compared to information systems technicians annual salary. In fact, the difference is about $8,543 per year.

    While both information systems technicians and technician support tiers complete day-to-day tasks using similar skills like customer service, technical support, and phone calls, the two careers also vary in other skills.

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an information systems technician might have more use for skills like "troubleshoot," "desk support," "user support," and "os." Meanwhile, some technician support tiers might include skills like "lan wan," "cisco ios," "tier ii," and "lan" on their resume.

    In general, technician support tiers make a higher salary in the technology industry with an average of $62,098. The highest information systems technician annual salary stems from the government industry.

    In general, technician support tiers reach similar levels of education when compared to information systems technicians resumes. Technician support tiers are 2.6% less likely to earn their Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

    What an Information Systems Technician Does FAQs

    How Much Do Information System Technicians Make?

    Information system (IT) technicians typically make an average salary of $58,000 a year. However, depending on skill, industry, location, and experience, a person can make significantly more or less.

    What Does An Information Systems Technician Do In The Navy?

    Navy Information System Technicians (IT Technicians) operate and maintain Navy global satellite telecommunications systems. They also operate and maintain mainframe computers, local and wide area networks, and micro-computer systems throughout the Fleet.

    What Education Is Needed To Become An It Technician?

    Typically an Information Technology (IT) Technician is required to have an associate's or bachelor's degree. These degrees are typically within the field of Information Technology, Computer Science, Computer Information Systems, or a related field.

    What Is The It Rate In The Navy?

    Navy Information Systems Technicians (IT Technicians) earn money based on their rank/rate and years in service. Navy IT Technicians have excellent benefits overall, which include competitive pay that is dependent upon rank or rate and years in service.

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