Information Technology and Enterprise Software Specialist
Remote job
We are seeking a motivated IT professional to support our company-wide IT needs as well as maintain and implement changes to our various enterprise software tools. The IT and Enterprise Software Specialist will be the go-to person for colleagues with software or hardware questions or problems. This role will also be responsible for maintaining our network infrastructure and security. Additionally, we will rely on the individual in this role to work with our various enterprise software programs to keep them up to date and implement changes with the goal of enabling better reporting and deeper functionality.
Company Summary
Bertec is a leading provider of biomechanical testing and training solutions for researchers, clinicians, and athletes. Founded in 1987, Bertec has been at the forefront of the biomechanics industry, developing innovative technology and software that is used in universities, hospitals, sports teams, and research centers around the world.
Institutions as varied as Nike, the US Olympic Swimming Team, LA Dodgers, Golden State Warriors, Toyota Robotics, the NIH, Cleveland Clinic, Mayo Clinic, Harvard University, Stanford University, and thousands of others around the world rely on Bertec's tools to assess and analyze human movement, balance, and performance.
In addition to its product offerings, Bertec also provides training and support services to its customers. Its team of expert engineers and scientists work closely with customers to understand their unique needs and develop customized solutions to meet their specific requirements.
At Bertec, we are dedicated to advancing the field of biomechanics through innovation, collaboration, and a commitment to excellence. We are always looking for talented individuals who share our passion for improving human performance and wellbeing.
Department: Operations
Reports To: People Systems & Operations Manager
Successful Applicants Will Have These Skills
Ability to utilize AI tools as a resource to effectively configure Bertec's IT tools and systems, and to troubleshoot a wide range of IT issues.
Strong organizational and time management abilities.
Excellent verbal and written communication skills.
Ability to multitask and prioritize work effectively while interfacing with many internal departments
Professional demeanor and customer service orientation.
Experience supporting Windows 10/11, Microsoft 365 (MS Exchange and MS Teams), and experience with hardware and software troubleshooting for user devices and office peripherals.
Exposure to network and server administration (Linux & Windows), VPN setup, PowerShell, Power Automate, SQL, and Docker Containers.
Experience administering and implementing changes in Salesforce, Plexus Online, and/or Helix ALM is strongly preferred.
Deep familiarity with best practices related to network security.
Experience working with customer and technical support personnel from technology providers.
Experience working with payment processing providers.
Essential Job Functions
Help all employees with software and hardware issues related to IT.
Administering our Microsoft 365 environment, including our Teams Phone system.
Maintain Bertec's network infrastructure, security, and other IT assets.
Utilize technology (software, AI, automation, etc. tools) to help streamline processes and create workflows.
Purchase hardware and software as needed for employees as well as network maintenance and upgrades.
Train employees on IT security as well as monitor for intrusions and other security issues.
Advise the Product and Engineering teams on product ideas and implementations related to your field of expertise.
Interface with IT departments in the healthcare industry to answer questions relating to IT security as it pertains to our medical device software.
Maintain company website and manage updates in conjunction with Marketing, Sales, Product, and Quality departments.
Monitor and administer our license key management system.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field.
Proven experience in a large or small company IT role.
Excellent communication skills and the ability to work in a collaborative environment.
Strong decision making and problem-solving skills.
Pay & Benefits
· Competitive salary based on skills and experience
· Health, dental, and vision insurance
· 401(k) plan with 4% company match
· Paid time off and paid holidays
· Training and professional development opportunities
Work Environment
Bertec allows a flexible work from home policy. New employees will typically work in office as they are trained and brought up to speed on their job as well as Bertec products and policies. After that point, work from home varies based on job function and responsibilities. This role will be primarily in-office, and in-office work will mainly be performed at Bertec's offices in Columbus, OH.
Desktop Support Specialist
Remote job
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Information Technology Support Specialist
Remote job
The Ascend Story
Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence.
We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability.
Our work environment fosters:
Collaboration and teamwork
Patient-First Mindset
Work from home opportunities
Career Growth and Professional Development Training
Why Ascend?
You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.
Position Overview:
We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact
Key Areas of Ownership:
User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.
Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.
Qualifications:
Proven experience in a Services or IT support role with a focus on Microsoft 365.
Deep understanding of Microsoft Intune for mobile device management.
Experience with Azure AD, including Entra ID features.
Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.
Excellent communication skills, both written and verbal, with a customer-first approach.
Ability to work independently in a remote setting while maintaining productivity and team collaboration.
Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial.
Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position:
Prolonged Sitting: Ability to sit for extended periods during working hours.
Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
Visual Requirements: Adequate vision for reading computer screens and documents.
Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.
Ascend Healthcare Inc.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.
Neuroradiologist - REMOTE 7 On / 14 Off
Remote job
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
Information Technology Support Specialist
Remote job
**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET**
Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
Schedule
11pm - 7:30am EST
Monday to Friday
Fully remote
Location: Orlando, FL (Remote)
Experience
2 years (minimum) in a technical support role
Experience providing customer support
Experience in 24x7x365 Managed Services preferred
Experience using ITSM and Monitoring toolsets
Qualifications, Education, and Training
High school diploma required;
college degree strongly preferred
Must be a U.S. Citizen *NO VISAS*
Microsoft Teams: 2 years (Required)
Microsoft 365: 2 years (Required)
Windows: 2 years (Required)
Google IT Support Professional (Preferred)
CompTIA A+, Network+, Security+ (Preferred)
Microsoft MTA (Preferred)
ITIL v4 Foundation (Preferred)
Mac OS: 2 years (Preferred)
Skills
Highly analytical thinker and troubleshooter
Detail oriented with excellent documentation and communication skills
Self-motivated, passionate about technology, with the desire to learn new things
Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS
Foundational understanding of operating systems and servers, both physical and virtual.
Experience working with active directory to perform basic tasks, such as user creation and password resets
Responsibilities
Triage tickets per specified severity levels
Refer/ escalate customer issues to the appropriate level of support, as needed
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
Perform account management services - User Account creates/disables/terminations/name changes, etc.
Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Distribute scheduled reports to customers as required
Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
Assist with cross-training of other team members, as needed
Perform other tasks as assigned by management
Benefits
401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Department: Managed Services
Entry-Level Remote IT Specialist Maryland (Veteran-Friendly)
Remote job
About the Role We're seeking motivated individuals to join our expanding IT team, with a special focus on U.S. military veterans honorably discharged between 2012 and 2025. No prior IT experience? That's okay! We provide hands-on training to help you build the technical skills needed to succeed in a technology-driven workplace. This is an excellent opportunity for veterans looking to start or grow a civilian career in IT.
Responsibilities
Assist with setup, maintenance, and troubleshooting of computer systems and networks
Provide basic technical support and problem resolution
Learn to install and configure hardware, software, and applications
Support cybersecurity and data protection best practices
Collaborate with IT professionals and team members
Qualifications
Veterans discharged between 2012 2025 strongly encouraged to apply
No IT experience required full training provided
Strong communication, teamwork, and attention to detail
Willingness to learn and grow in a fast-paced environment
Technical aptitude or interest in technology is a plus
What We Offer
Competitive pay: $26 $33 per hour
Veteran-supportive work environment
Paid training and certification opportunities
Career advancement paths in IT and tech fields
Flexible remote work options and supportive leadership
Who We're Looking For
We're looking for veterans and transitioning service members ready to build a rewarding civilian career in IT. Your discipline, dedication, and problem-solving mindset are what set you apart we'll help you gain the technical skills to match.
Apply today and start your next mission a successful career in IT!
Service Desk Technical Associate
Remote job
Title: ServiceDesk (SD) Associate
Employment Type: Contract-to-hire
Industry: Technology Support/Hardware
Role Description:
The ServiceDesk (SD) Associate plays an important role in supporting store operations and equipment used by providing technical support via remote access, phone, email or in person. The ideal SD provides superior courteous support, being resourceful in resolving problems and remaining calm when faced with situations where things are not working properly.
They must work effectively and professionally with customers, vendors and other employees at all times.
Essential Duties & Responsibilities:
• Troubleshoot issues over the phone or via email to include:
• Printers
• Computers
• Telephones
• Point of Sale Peripherals
• Any and all other systems and/or equipment used within the company.
• Proficient use of Microsoft Suite and Google Suite applications is a must.
• Answer incoming phone calls in a prompt, efficient and courteous manner which could include having multiple lines in use at once.
• Review and respond to emails or customer service tickets received in a timely manner. Additionally, system errors reports received should be addressed immediately.
• Maintain a positive customer service-attitude at all times.
• Ensure requests are properly documented and followed through to completion using the proper methods.
• Demonstrate responsibility by owning tasks through to completion or effectively communicating to other IT & Data Associates or IT Specialists to ensure resolution and for seeking help when all efforts are exhausted through the normal methods.
• Operate in a fast-paced environment and provide superior service to multiple sources in a timely and efficient manner.
• The ability to adjust priorities meeting the needs of the most critical issues first is a must.
• Understanding the impact to operations that each issue causes is imperative and should dictate the level of attention and priority given to achieve a solution.
• Be dependable, demonstrating the ability to work with little supervision.
• Follow all Technology policies and procedures.
• Focus on long term solutions to problems, not short-term fixes.
• Be able to pay close attention to detail and determine what course of action to take that will not harm systems or corrupt data.
• Provide support for a number of sources to include co-workers, store associates, vendors and customers.
• Prepare and ship supplies to stores. Maintain accurate records of supplies and shipments.
• Maintain a neat and clean work area at all times.
• Travel to store locations as needed and approved by the manager.
• Additionally, remote work may be required based on inclement weather or emergency.
• Develop and maintain reasonable proficiency with company standard applications and tools through on hands execution and learning through other employees.
• Perform other duties similar to those above as assigned by Manager, Tech End User Services & Support or another qualified corporate representative.
Minimum Requirements / Qualifications:
• Must have good oral/written communication skills in order to effectively interact with customers, vendors and other employees in person and on the telephone.
• Must be customer service-oriented and team-oriented.
• Must have good organizational skills.
• Must be able to effectively manage multiple tasks simultaneously and prioritize their importance based on impact to operations.
• Must have a valid driver's license.
• Must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs. and handle large odd shaped items.
• Occasional travel to stores may be required.
• Must be able to work a flexible schedule including weekends, evenings, and holidays.
FTSi.Tech Disclosure:
FTSi.Tech serves as a staffing agency, not the end client for this position. Our mission is to connect candidates with superior career opportunities while delivering exceptional talent to our clients. We are committed to facilitating successful and mutually beneficial placements for both candidates and clients. Your Success Is Our Focus!
Data Entry Product Support - $45 per hour - No Experience
Remote job
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
Remote Online Product Support - No Experience
Remote job
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Level 1 IT Support Specialist
Remote job
IS ON-SITE IN SOUTHAMPTON, NY
THIS IS NOT A REMOTE JOB
Important Note on Location & Housing
Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY.
Please do not apply if you are out of state or planning to relocate.
Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting.
Thank you for your understanding.
Summary: To support, maintain and expand current IT and infrastructure capabilities.
Duties and Responsibilities:
· Physical Installation and management of network, security, and phone systems
· Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices
· Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software.
· Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning.
· Perform ERP system data and user maintenance
· Responsible for procuring equipment and software as needed and within budget
· Produce reports as needed for management from multiple data sources.
Competencies:
· Proficient with Microsoft Office Suite with a strong emphasis in MS Excel
· Excellent interpersonal and customer service skills
· Firm understanding of existing network programs and capabilities
· Strong analytical and problem-solving skills
· Excellent troubleshooting ability
· Experienced working in a Windows Operating system environment
· Basic Programming and Web Design knowledge
Requirements
· Associate degree in Computer Science or equivalent experience
· At least (2) years of experience in network maintenance or user technical support preferred
· A+, Network+, and similar certifications preferred
· Perform upgrade and maintenance tasks during designated maintenance windows
· Must be able to lift up to 50 lbs.
· Must be able to communicate effectively with coworkers, managers and vendors.
· Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures.
· Must represent the company in a positive and professional manner.
· Must be able to work with minimum supervision.
Kronos/UKG Workforce Management Support Specialist
Remote job
Greetings!
Welcome to TechProjects! We specialize in IT-System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees.
At our firm, we work with a diverse range of clients, from cutting-edge startups to established industry leaders.
If you're a tech professional looking for a challenging and rewarding career, we'd love to hear from you. Our company offers competitive salaries, comprehensive benefits packages, and a range of professional development opportunities. Whether you're a seasoned veteran or just starting out in your career, we have a role that's perfect for you.
Thank you for considering our company as your potential employer. We look forward to hearing from you and discussing the exciting opportunities that await you at our firm.
Job Summary:
We are seeking a highly skilled and motivated Kronos Workforce Management (WFM) Support Specialist to join our global support team. This is a Onsite role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.
Key Responsibilities:
Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
Troubleshoot complex system issues, escalating to vendors or engineering as needed.
Manage and resolve service tickets, perform root cause analysis, and document resolutions.
Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
Handle configuration changes, system patches, and upgrades.
Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
Perform regular health checks, system audits, and ensure data integrity.
Participate in system enhancements, testing, and UAT support.
Create and maintain clear support documentation and knowledge base articles.
Deliver prompt, courteous, and effective communication to users and business stakeholders.
Required Skills & Qualifications:
7 to 10+ years of experience supporting Kronos/UKG Workforce Management systems.
Strong hands-on experience in Timekeeping, Scheduling, Accruals, Workforce Integration Manager (WIM).
Proven expertise in troubleshooting, root cause analysis, and resolving escalated technical issues.
Familiarity with Kronos application architecture, job scheduler, and logs.
Experience with interface monitoring, data flow, and integration troubleshooting.
Solid understanding of business processes in HR and Payroll.
Excellent communication skills - both written and verbal - to work effectively across remote teams.
Comfortable working in a fast-paced, high-availability support environment.
Ability to work independently with minimal supervision in a fully remote setting.
Preferred Qualifications:
Experience with UKG Dimensions or transition/migration projects from Kronos WFC.
Knowledge of SQL, API integrations, or reporting tools (e.g., Cognos, Power BI).
ITIL certification or experience working in ITSM frameworks.
We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
EVPassport is a worldwide company with team members spread across the United States and Europe, so it is essential that the individual filling this role is comfortable with 'time zone hopping'. We have other team members that will also be controlling IT systems but this individual will be the lead in onboarding new users, integrating new applications / services, and onboarding, off-boarding team members.
Responsibilities
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Knowledge of Google Workspace, Slack, Salesforce, Figma, JIRA, Zendesk, Okta, 1Password, and others
Experience with mac OS, Windows 11, iPad OS, and iOS
Understanding of VPN access
Familiarity with SSO implementations with FIDO keys
Bonus points if knowledgeable in Apple Business Essentials, Kandi and / or JAMF
Check computer hardware (mostly laptops) to ensure functionality
Install and configure appropriate software and functions according to specifications
Assist with security training and implementing new processes to ensure corporate security compliance
Develop and maintain local networks (office networks) in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Requirements
Proven experience as IT Technician or relevant position
Excellent diagnostic and problem solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Benefits
As part of full-time employment, we offer health care, dental, and vision benefits from leading providers. Each employee is entitled to unlimited paid time off and sick leave.
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home
Stock Option Plan
Job Title: Remote IT Technician Pay Rate: $40 - $50 per hour
Join Everglade Works Where Innovation Meets IT Excellence!
Are you an experienced IT Technician looking for a flexible, high-impact role with a company that values your expertise? At Everglade Works, we provide cutting-edge IT solutions to businesses across industries, and we're looking for a tech-savvy problem solver to join our dynamic team. If you thrive in remote environments, love troubleshooting, and enjoy making technology seamless for users, this role is for you!
What You'll Do:
As a Remote IT Technician, you'll be the go-to expert ensuring that our clients IT systems run smoothly. Your responsibilities will include:
Technical Support & Troubleshooting Diagnose and resolve hardware, software, and network issues for clients via remote access and support tools.
System Maintenance & Upgrades Monitor system performance, apply updates, and ensure optimal security configurations.
User Assistance & Training Provide guidance to end-users on best practices, system functionalities, and troubleshooting techniques.
Incident Response Identify and address IT incidents swiftly to minimize downtime and ensure business continuity.
Documentation & Reporting Maintain accurate records of technical issues, solutions, and configurations for future reference.
Collaboration Work closely with cross-functional teams to implement IT projects and enhancements efficiently.
Cybersecurity Best Practices Ensure compliance with security protocols, troubleshoot vulnerabilities, and assist with data protection measures.
What You Bring to the Table:
Were looking for an IT pro who brings technical expertise, problem-solving skills, and a customer-first approach. Ideal candidates will have:
Experience: Minimum of 3 years in IT support, helpdesk, or system administration.
Technical Proficiency: Strong knowledge of Windows, mac OS, and Linux environments; networking (VPNs, firewalls, TCP/IP); and cloud platforms (AWS, Azure, Google Workspace).
Troubleshooting Skills: Ability to diagnose and resolve IT issues remotely, using various support tools and techniques.
Certifications (Preferred, Not Required): CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
Excellent Communication: Ability to explain technical concepts to non-technical users in a clear and friendly manner.
Time Management: Self-motivated, organized, and able to handle multiple support tickets efficiently.
Remote Work Experience: Comfortable working independently with minimal supervision in a fully remote role.
Why Join Everglade Works?
Competitive Pay: Earn $40 - $50 per hour based on experience and expertise.
Work-Life Balance: 100% remote role with flexible work hours.
Professional Growth: Exposure to various IT environments, cutting-edge technology, and career development opportunities.
Supportive Team: Collaborate with industry experts in a culture that values innovation, learning, and teamwork.
Impactful Work: Make a real difference by helping businesses optimize their IT operations and stay secure.
How to Apply:
If you're ready to take your IT career to the next level with a high-paying, remote opportunity at Everglade Works, we want to hear from you! Click Apply Now and submit your resume.
Join us in shaping the future of IT solutions one ticket at a time!
Remote IT Technician
Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits
At Heritage Civil Works, we don't just engineer solutions we pioneer the future across pollution control, aerospace, biotechnology, and energy industries.
Our people are the core of that innovation, and we invest in them with the same excellence we bring to every project.
Were seeking a Remote IT Technician who is passionate about precision, security, and service someone who can power a fully remote, high-performance workforce at the cutting edge of engineering.
What You'll Handle:
- Provide top-tier technical support for our global team solving hardware, software, network, and systems issues remotely.
- Configure, deploy, and maintain devices (laptops, mobile devices) and tools (VPNs, collaboration software, endpoint security).
- Manage user access, system updates, backups, and cloud service optimization (Microsoft 365, Google Workspace, etc.).
- Support onboarding and offboarding processes ensuring every team member is equipped for success from day one.
- Proactively monitor systems, anticipate issues, and implement solutions that strengthen security and efficiency.
- Keep precise documentation of IT procedures, troubleshooting steps, and system configurations.
- Coordinate with external vendors and escalate complex issues when needed.
What You'll Bring:
- 2+ years experience in IT Support, Helpdesk, or Systems Administration roles, preferably supporting remote environments.
- Expertise with Windows, MacOS, mobile platforms, and common business cloud applications.
- Deep understanding of VPNs, endpoint protection, device management, and cybersecurity best practices.
- Strong communication skills able to translate technical concepts into clear, user-friendly language.
- Highly organized, self-motivated, and comfortable working independently in a remote-first environment.
- Bonus points for certifications (CompTIA A+, Network+, Microsoft Certified Professional, or similar).
What We Offer:
At Heritage Civil Works, we believe investing in our people is investing in our future.
As part of our team, you'll enjoy:
- Comprehensive Health Insurance (medical, dental, vision)
- Professional Development Support (courses, certifications, training programs)
- Paid Time Off (PTO) and Paid Holidays because rest fuels excellence
- 401(k) Retirement Plan with company matching
- Wellness Programs and Mental Health Support
- Home Office Stipend to set up your ideal workspace
- Performance Bonuses tied to personal and company success
- Opportunities for Career Advancement into systems engineering, cybersecurity, or cloud infrastructure roles
Join a Team That Moves Industries Forward
If you're ready to bring your expertise to a company where precision meets passion,
where your work powers real-world innovation,
then Heritage Civil Works is ready to welcome you.
Apply today.
Heritage Civil Works Engineering Tomorrow, Today.
Company: Crystora Dynamics
Are you passionate about technology and dedicated to providing top-tier technical support? At Crystora Dynamics, we understand the vital role that IT technicians play in maintaining smooth operations in a fast-paced digital environment. As a fully remote IT Technician, you'll be joining a forward-thinking team that values innovation, work-life balance, and professional growth. Enjoy the flexibility of working from anywhere while being part of a company dedicated to empowering your career journey with comprehensive benefits, ongoing training, and a supportive work culture that prioritizes your development.
Job Summary:
In your role as an IT Technician at Crystora Dynamics, you'll be the backbone of our technology infrastructure, ensuring our systems run seamlessly. Your responsibilities will span from installing hardware and configuring software to managing cybersecurity and troubleshooting technical issues. This role demands a proactive, self-motivated professional with excellent problem-solving abilities and a commitment to delivering outstanding support. As we continue to grow and innovate, you will be essential in maintaining our technical integrity, providing you with dynamic career growth and learning opportunities along the way.
Key Responsibilities
- System Installation and Configuration: Set up and configure computer hardware, software, networks, printers, and scanners to ensure that all systems are fully functional and optimized.
- System Monitoring and Maintenance: Regularly monitor our IT systems and networks to identify potential issues before they impact operations, maintaining a stable and efficient IT environment.
- Troubleshooting and Problem Resolution: Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime and smooth system operations for all users.
- User Support and Assistance: Provide timely technical support to end-users via phone, email, and remote sessions. This includes resolving software and hardware queries and assisting with account and password management.
- Data Backup and Recovery: Perform regular data backups and manage recovery protocols to protect against data loss, ensuring business continuity in case of system failures.
- IT Inventory Management: Track and manage IT assets, ensuring hardware and software are up-to-date and aligned with the latest industry standards and company requirements.
- Cybersecurity and Updates: Implement security software, monitor for vulnerabilities, and regularly update systems to guard against potential cyber threats.
- Emerging Technology Awareness: Stay informed on new technologies and industry trends, recommending updates and improvements to keep our IT environment on the cutting edge.
Requirements
- Technical Expertise: Strong background in computer hardware, software, and network management, with experience in diagnosing and resolving a wide range of IT issues.
- Certifications: Relevant certifications (such as A+, CCNA, MCSE) are highly desirable.
- Problem-Solving Skills: Excellent analytical skills to troubleshoot issues independently and resolve them quickly.
- Communication Skills: Ability to communicate technical concepts clearly to non-technical users, delivering exceptional service and building strong relationships.
- Adaptability: Capacity to handle multiple tasks under pressure and adapt to shifting priorities in a fast-paced work environment.
- Cybersecurity Knowledge: Awareness of cybersecurity best practices and experience with security software and protocols.
- Educational Background: A diploma or degree in Computer Science, Information Technology, or a related field.
Why Crystora Dynamics?
- Fully Remote Role: Work from the comfort of your home while being fully connected to a supportive and dynamic team.
- Career Growth: We offer structured paths for career advancement, certifications, and personal development tailored to your goals.
- Flexible Hours: Enjoy the flexibility to manage your work hours in a way that best fits your lifestyle and productivity.
- Comprehensive Benefits: Competitive salary, health insurance, paid time off, and other benefits to support your well-being.
- Collaborative Culture: Join a team that values knowledge-sharing, creativity, and collaboration, where every contribution is recognized and appreciated.
Crystora Dynamics is a company that believes in creating an inclusive and enriching environment. If you are ready to leverage your skills in a role where you'll be both challenged and supported, we want to hear from you.
Enterprise IT Tech II
Remote job
Vālenz Health is the platform to simplify healthcare - the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey - from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About This Opportunity:
As an Enterprise IT Tech II, you'll provide remote, Level 2, IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage escalated support tickets. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Additionally, this individual will provide general facilities support at our on-site locations as needed.
Things You'll Do Here:
Design, administer, and support core infrastructure, including system and network architecture, cloud platforms, and mobile device management.
Troubleshoot and resolve complex technical issues across systems, networks, and end-user environments.
Manage user access and accounts across Entra ID, Active Directory, Microsoft 365, and related cloud services.
Maintain and optimize IT infrastructure components such as SASE and VPN solutions, home networks, end-user devices, and deployed software.
Lead the adoption and integration of cloud services to improve scalability, flexibility, and cost efficiency.
Create, maintain, and improve SOPs and knowledge articles while mentoring junior Enterprise IT team members.
Support IT project planning and execution, ensuring on-time, high-quality delivery aligned with business needs.
Manage IT budgets, vendor relationships, inventory, and facility-related technology such as access control systems.
Operate within governance and compliance frameworks while applying cybersecurity practices to safeguard systems and data.
Deliver clear, empathetic communication across all channels and collaborate with cross-functional teams to ensure IT solutions meet business needs.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You'll Bring to the Team:
3+ years' experience working in a help desk environment
Demonstrated history of leading technical projects to completion, diagnose and resolve computer technical issues.
Proficiency with Windows, MacOS, iOS and Android devices
Excellent oral and written communication skills
Detail oriented and organized in order to keep detailed notes on tickets
Ability to lift objects weighing 35-50 pounds on a regular basis
Ability to stand up to two or more hours at a time
Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment!
Work Environment: You'll need a quiet workspace that is free from distractions.
Technology: Reliable internet connection-if you can use streaming services, you're good to go!
Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to
engage early and often for smarter, better, faster healthcare
.
With this commitment, you'll find an engaged culture - one that stands
strong, vigorous, and healthy
in all we do.
Benefits
Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
Auto-ApplyIT Desktop/TV Installation Technician
Remote job
Job DescriptionAbout Us: DataSource Technology delivers end-to-end technology deployment and network solutions to healthcare organizations across the United States. We specialize in executing high-volume, multi-site rollouts of critical IT infrastructure with precision and minimal operational disruption.
Position Summary:
The IT Desktop/TV Installation Technician plays a critical role in supporting large-scale technology installations within new construction environments. This is a hands-on position responsible for physically deploying, installing, and configuring a variety of technology and medical equipmentranging from computers and monitors to printers, ergonomic carts, and wall-mounted devices.
This role is ideal for mechanically inclined, tech-savvy individuals who enjoy working with their hands, following structured plans, and learning the technical side of infrastructure deployment. Youll work under the guidance of a Site Lead, senior engineers or project managers while gaining the skills and certifications needed to advance into more senior technical roles.
This is a remote position with 100% travel to project sites. Candidates must successfully pass a background check and drug screening, and must hold a valid drivers license.
Key Responsibilities
Device Deployment & Installation
Install, configure, wire manage and verify operation of computers, monitors, printers, TVs, carts, and related devices.
Assemble and cable ergonomic carts (e.g., Ergotron) including mounting hardware and power/data routing.
Wall-mount and secure displays, monitors, and other equipment according to plans and manufacturer guidelines.
Site Preparation & Coordination
Stage and inventory equipment prior to installation.
Coordinate with cabling teams, electricians, and other trades to ensure proper pathways and connectivity.
Follow construction drawings, elevation plans, and device location maps to ensure accurate placement.
Testing & Documentation
Power on and test installed equipment, ensuring network connectivity and device functionality.
Record serial numbers, locations, and configuration status in project tracking tools.
Communicate site conditions, issues, or conflicts to the lead engineer or project manager.
General Labor & Field Work
Use hand and power tools safely to drill, mount, route cables, and secure equipment.
Work in active construction sites, ladders, lifts, ceiling spaces, and other environments as needed.
Maintain cleanliness, safety, and professionalism on job sites.
Required Skills & Competencies
High school diploma or equivalent (technical certifications or associate degree a plus but not required)
12 years of experience in one or more of the following:
Technology or AV installation
Low-voltage cabling
Construction or facilities work involving mounting, wiring, or equipment setup
Familiarity with basic computer hardware, network connections, and peripheral setup.
Ability to read and follow floor plans, elevation drawings, and installation diagrams.
Proficiency with basic hand and power tools (drills, levels, pullers, cable tools, etc.).
Ability to lift 50+ lbs, work at heights, and operate safely in construction environments.
Strong attention to detail, dependability, and willingness to learn.
Valid drivers license and reliable transportation to job sites.
Preferred Qualifications
OSHA 10 or OSHA 30 Certification
Basic understanding of Ethernet cabling and network testing tools
Prior experience in healthcare or clinical technology deployments
Familiarity with structured cabling and mounting systems (Peerless, Chief
/ICW arms,
etc.)
What We Offer
Competitive salary based on experience
All travel expenses reimbursed
Supportive team culture and leadership structure
Opportunity to work on large-scale, high-impact technology projects in the healthcare space
Physical Requirements
Moderate lifting/carrying up to 50lbs.; heavier weights with assistance
Sitting & standing for long periods of time
Repetitive motions and/or prolonged computer use
Working at a fast pace, subject to many interruptions, physical/mental demands
Work is primarily based on new construction job sites, including hospitals, clinics, and commercial facilities.
All work will include travel and overnight stays across the US.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TPA Information Technician
Remote job
Your Impact
Open, remove staples, identify and prepare mail for scanning by inserting barcodes for all incoming TPA claims mail. Assists in uploading documents into Origami Claims system. Enters medical bill payments and vendor fee charges into the system. Cross Training with Claim Administrator tasks. Assigned special projects as needed. Index, Barcode and scan agency mail. Provide clerical support to the Claim Administrators.
Successful Candidates Will Have
Strong Written and verbal communication skills. Strong organizational skills. Ability to work successfully in a deadline driven environment. Ability to work in the office three days a week. Working knowledge of MS Office Products and Adobe.
This position has no direct supervisory responsibilities however it may act as a team leader for special projects.
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
This is largely a sedentary role; however, standing to scan documents is part of the process. No expected heavy lifting would be required.
Position Type/Expected Hours of Work
This is a part-time position. The organization has flexible start times. Evening and weekend work may be required as job duties demand.
Travel
This position may require some local travel.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Physical requirements of the position are subject to modification to reasonably accommodate individuals with disabilities. Thomas McGee is an Equal Opportunity Employer.
Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada.
Our industry recognition includes being named a Great Place to Work, Best Places to Work in Insurance, and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
Auto-ApplyIT Desktop/TV Installation Technician
Remote job
Replies within 24 hours About Us: DataSource Technology delivers end-to-end technology deployment and network solutions to healthcare organizations across the United States. We specialize in executing high-volume, multi-site rollouts of critical IT infrastructure with precision and minimal operational disruption.
Position Summary:
The IT Desktop/TV Installation Technician plays a critical role in supporting large-scale technology installations within new construction environments. This is a hands-on position responsible for physically deploying, installing, and configuring a variety of technology and medical equipment-ranging from computers and monitors to printers, ergonomic carts, and wall-mounted devices.
This role is ideal for mechanically inclined, tech-savvy individuals who enjoy working with their hands, following structured plans, and learning the technical side of infrastructure deployment. You'll work under the guidance of a Site Lead, senior engineers or project managers while gaining the skills and certifications needed to advance into more senior technical roles.
This is a remote position with 100% travel to project sites. Candidates must successfully pass a background check and drug screening, and must hold a valid driver's license.
Key Responsibilities
Device Deployment & Installation
Install, configure, wire manage and verify operation of computers, monitors, printers, TVs, carts, and related devices.
Assemble and cable ergonomic carts (e.g., Ergotron) including mounting hardware and power/data routing.
Wall-mount and secure displays, monitors, and other equipment according to plans and manufacturer guidelines.
Site Preparation & Coordination
Stage and inventory equipment prior to installation.
Coordinate with cabling teams, electricians, and other trades to ensure proper pathways and connectivity.
Follow construction drawings, elevation plans, and device location maps to ensure accurate placement.
Testing & Documentation
Power on and test installed equipment, ensuring network connectivity and device functionality.
Record serial numbers, locations, and configuration status in project tracking tools.
Communicate site conditions, issues, or conflicts to the lead engineer or project manager.
General Labor & Field Work
Use hand and power tools safely to drill, mount, route cables, and secure equipment.
Work in active construction sites, ladders, lifts, ceiling spaces, and other environments as needed.
Maintain cleanliness, safety, and professionalism on job sites.
Required Skills & Competencies
High school diploma or equivalent (technical certifications or associate degree a plus but not required)
1-2 years of experience in one or more of the following:
Technology or AV installation
Low-voltage cabling
Construction or facilities work involving mounting, wiring, or equipment setup
Familiarity with basic computer hardware, network connections, and peripheral setup.
Ability to read and follow floor plans, elevation drawings, and installation diagrams.
Proficiency with basic hand and power tools (drills, levels, pullers, cable tools, etc.).
Ability to lift 50+ lbs, work at heights, and operate safely in construction environments.
Strong attention to detail, dependability, and willingness to learn.
Valid driver's license and reliable transportation to job sites.
Preferred Qualifications
OSHA 10 or OSHA 30 Certification
Basic understanding of Ethernet cabling and network testing tools
Prior experience in healthcare or clinical technology deployments
Familiarity with structured cabling and mounting systems (Peerless, Chief
/ICW arms,
etc.)
What We Offer
Competitive salary based on experience
All travel expenses reimbursed
Supportive team culture and leadership structure
Opportunity to work on large-scale, high-impact technology projects in the healthcare space
Physical Requirements
Moderate lifting/carrying up to 50lbs.; heavier weights with assistance
Sitting & standing for long periods of time
Repetitive motions and/or prolonged computer use
Working at a fast pace, subject to many interruptions, physical/mental demands
Work is primarily based on new construction job sites, including hospitals, clinics, and commercial facilities.
All work will include travel and overnight stays across the US.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Compensation: $18.00 - $25.00 per hour
Auto-ApplyIT Technician I (Remote)
Remote job
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic networking troubleshooting related to desktop connectivity.
Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Job KPIs
First-touch closed: Each ticket that is completed with only one-time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements:
A home office set up that meets the following:
Computer: A working computer with a minimum of 8GB RAM and one of the following:
Windows 11 with an Intel i5 or i7 (8th generation or newer), or
AMD Ryzen 5 or 7 (2000 series or newer), or
mac OS 12 or newer.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rates start at $4.59/hr up to $6.89/hr and vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Auto-Apply