Information systems technician jobs in Joliet, IL - 1,724 jobs

Robert Half is looking for a skilled Help Desk Specialist to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations. Responsibilities: • Address and resolve 40-60 user support calls daily, ensuring timely and effective assistance. • Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary. • Perform Active Directory tasks, including unlocking accounts and resetting passwords. • Maintain accurate records of all issues and resolutions using the designated ticketing system. • Collaborate with team members to manage and prioritize incoming support tickets. • Provide clear and concise end-user documentation to assist clients in resolving recurring issues. • Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns. • Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process. • Stay proactive in identifying and resolving simple technical issues independently. • Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges. Requirements: • Minimum of 1-2 years of experience in IT Helpdesk or technical support roles. • Proficiency in Active Directory tasks, including account administration and password management. • Strong troubleshooting skills with the ability to manage multiple tasks simultaneously. • Familiarity with tools such as HP diagnostics and Citrix technologies. • A+ Certification is advantageous but not mandatory. • Excellent communication skills with a focus on delivering customer-first solutions. • Ability to create user-friendly documentation for end-users. • Eagerness to learn new technologies and grow within the IT field. Benefits available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professional are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role is located in Leawood, KS or Plainfield, IL. Duties & Responsibilities Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email. Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture. Complete system maintenance for existing treasury management products and services. Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts. Maintain knowledge of regulations surrounding treasury services. Assist commercial customer who have experienced fraud on their account. Provide specialized line of business support. Identify and resolve issues within assigned responsibility, elevating urgent matters to management. Other special projects as directed. Education & Experience Knowledge of: Strong oral and written communication skills Advanced knowledge of the line of business policies, procedures and products Operational workflows and secure file transmissions Ability to: Multi-task and work independently Solve problems independently while applying logic and discretion Adapt to change and respond to all requests in a professional manner Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks Analyze and solve problems for which there are not always precedents Maintain visual attention and mental concentration for extended periods of time Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment Education and Training: High school diploma or equivalent required; college degree preferred. 2 years of customer service experience preferred Previous banking or finance and customer service experience preferred. Previous experience in roles identifying customer needs to expand relationships. Requires knowledge of Microsoft Office, Excel and Adobe Acrobat. Compensation and Benefits Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20 - $26/ hour) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The Thurmont Plant was opened in 1950. We are one of the biggest employers in the area with opportunities in various printing jobs and various working shifts. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Technical Service Specialist provides on-site and remote support for both RRD production operations and clients within the Packaging Platform. This role ensures optimal performance of production equipment, assists in troubleshooting production issues at both the client and RRD locations, and supports clients in achieving high-quality output and efficiency. Responsibilities: Collaborate with R&D and sales teams to support new product introductions and resolve client concerns Travel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue Advise clients and key stakeholders on improved methods (equipment set up and support, troubleshooting equipment trials, etc...) Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel Troubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutions Maintain detailed records of service calls, technical reports, and customer communications Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues Assists in the development of procedures and techniques for reducing process variation Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met Identify cost-saving opportunities related to materials, design, labor, and efficiency Qualifications 4 Year / Bachelors Degree in Mechanical Engineering, Industrial Engineering, or Related field. 5+ years hands-on experience in a technical support role within the folding carton or packaging industry Mechanical skills/experience setting up equipment, running troubleshooting trials Advanced training or experience in cGMPs, and ISO Ability to understand and interpret federal regulations and company operating procedures as they apply to printing regulated product and quality issue Experience operating packaging equipment is preferred Must be able to prioritize and multi-task with minimal supervision Knowledge of PC systems and Microsoft Office Suite (Word, Excel) required Excellent written and verbal communication skills Additional Information RRD's current salary range for this role is $77,900 to $124,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #RRDCORP All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job Title: HRIS Analyst Industry: Nonprofit Compensation: $35 - $40 / hour Work Schedule: Monday-Friday, 8:00 AM-4:30 PM (30-minute lunch) Hybrid: 3 days onsite, 2 days remote Benefits: This position is eligible for medical, dental, vision, and 401(k). Employment Type: This is a contract opportunity (3+ months) with potential for extension and permanent conversion. About Our Client: Addison Group is hiring on behalf of our client, a growing nonprofit organization within the healthcare space. Our client is focused on becoming an employer of choice within their industry and is investing heavily in systems, data integrity, and operational excellence. Job Description: The HRIS Analyst will act as a technical and analytical partner to the Human Resources team, supporting the accuracy, governance, and strategic use of people data. This role focuses on optimizing HR systems, improving reporting and analytics, supporting integrations, and ensuring system reliability. The ideal candidate brings strong HRIS expertise, advanced reporting skills, and a solutions-oriented mindset. Key Responsibilities: Maintain high standards of data accuracy, consistency, and reliability across HR systems and integrations Build, maintain, and enhance complex reports, dashboards, and analytics using UKG or similar HRIS platforms Translate HR data into meaningful insights to support leadership decision-making Conduct regular audits and reconciliations to identify and resolve data issues Partner with HR, IT, Finance, and Data teams to improve system functionality and user experience Configure system workflows, security roles, and permissions in alignment with compliance standards Lead and support system upgrades, module implementations, integrations, and testing efforts Serve as the primary escalation point for advanced HRIS troubleshooting Collaborate with external vendors and system partners to resolve issues and optimize performance Develop documentation, training materials, and user guides for HRIS processes Ensure compliance with data privacy, security, and regulatory requirements Provide ongoing support and training to HRIS users across the organization Qualifications: Bachelor's degree required Minimum of 3 years of hands-on HRIS experience Direct experience with UKG (Pro, Ready, or Dimensions) strongly preferred Advanced Excel skills required Experience with reporting, analytics, and data integrity initiatives Exposure to SQL, BI tools, or relational databases preferred Strong analytical skills with the ability to interpret complex datasets Proven ability to troubleshoot systems and improve processes Additional Details: Business casual work environment Opportunity to collaborate with external vendors during system implementations Interviews available immediately Perks: Hybrid work schedule Opportunity to support a mission-driven organization making a community impact High visibility role with cross-functional collaboration Potential for long-term conversion and growth Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #Admin2

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Your role. You will be an integral member of the Business Technology Advisory team by working alongside experienced advisors focused on supporting client technology initiatives. You can look forward to an impressive repertoire of projects that will deepen your knowledge and client experience, while experiencing operations and technology in a diversity of industries. Your experience may include, but will not be limited to: Performing business analysis functions, including working directly with clients and senior management consultants to build out plans for adopting new enterprise software solutions, such as ERP. Analyzing proposals from technology vendors and creating robust deliverables to help clients make informed IT investment decisions. Participating in strategic research projects on advanced technology assisting with thought leadership articles. Providing advisory and/or management support to execute roadmaps and recommendations following completed acquisition. Developing industry expertise on both technology and operations in the manufacturing and distribution, industrial & business services, medical devices, and private equity verticals. Developing relationships with clients and participating in networking/business development activities. The qualifications. Detail-oriented leader with problem-solving, project management, facilitation, and analytical skills. Pursuing a bachelor's degree in finance, accounting, supply chain, information technology, systems engineering, industrial engineering, or related field. Exceptional communication skills, both verbal and written, with the ability to effectively communicate to a diverse audience ranging from technical professionals to C-level executives/leaders. Ability to efficiently multitask amongst multiple client and internal projects. Academic success (a minimum cumulative GPA of 3.0). Previous experience in a customer facing role preferred. Foundational information technology (IT) knowledge such as types of enterprise cloud-based applications as well as business acumen and knowledge of business process design in areas such as supply chain and accounting are preferred. This is a non-exempt position and may require work hours that exceed the standard 40-hour work week. This position may require some local, national, and occasional international travel. What makes us different? On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time. Compensation information posted is based on a position being located in the state of CO, IL, or MA. Please review theposition location for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range for their position, as compensation decisions are determined through a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer market-based starting salaries that are consistent across individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent. Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation. The compensation range for this role in CO, IL and MA is: $36.00 - $36.00

States considered: Chicago based preferred. Role Description: The Regional Diagnostics Technical Specialist (RDTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Anticipated travel within assigned territory as required (up to 60%-70%). Responsibilities: Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. Provides post sale product installation and validation, applications and operations training. Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. Works closely with the Area Business Manager (ABMs), Diagnostic Technical Specialist (DTSs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. Works with the ABM, DTS, and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: Basic computer skills (i.e. Microsoft Office, Excel, Adobe) At least one year of experience working in a clinical setting. Basic knowledge of animal disease states preferred. Knowledge of diagnostic products, instrumentation, and clinic processes Candidate must possess an analytical mindset and demonstrable critical thinking skills Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. This position requires travel to multiple locations within the US. Typically works standard business hours, Monday through Friday. May be required to travel on a Sunday to be at a customer location Monday morning. Qualifications (Training, Education, & Prior Experience): Position requires an associate degree with a bachelor's degree preferred or equivalent experience. A degree from a Veterinary Technology Program preferred. Credentialed Veterinary Technician preferred. The US base salary range for this full-time position is $72,000 - $118,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Salary: $28-$32/hour (Depending on Experience) Industry: Manufacturing/Trading (Client company industry) Required Qualifications: Associate degree in business, operations, logistics, or related field. Minimum 2 years of experience in an operations or customer solutions environment. Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems. Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs. Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs. Local travel may be required; infrequent overnight travel possible. Responsibilities: Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs. Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes. Collect and organize inbound/outbound warehouse documentation and upload into DocuWare. Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations. Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports. Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively. Escalate issues when needed and ensure all stakeholders remain informed. Promote a positive workplace environment and adhere to all company rules and policies. This job description is a summary and may not list all duties and responsibilities.

**Our promise to you:** Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 908 N ELM ST **City:** HINSDALE **State:** Illinois **Postal Code:** 60521 **Job Description:** **Primary Address: 908 N Elm St Ste 404 Hinsdale IL 60526 (limited travel to other clinics as needed) ** **Schedule: Mon-Thurs 830-5pm Fri 8am-430pm** + Reconciles daily payments and adjustments against sign-in sheets, encounter forms, and the system, correcting discrepancies before daily close. + Prepares and processes daily bank deposits. + Utilizes knowledge of ICD-9 and CPT-4 coding applications for accurate billing. + Coordinates copying and printing tasks for the department. + Maintains logs for equipment and service needs. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required), Technical/Vocational School **Pay Range:** $17.47 - $27.94 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** UChicago Medicine AdventHealth Medical Group **Schedule:** Full time **Shift:** Day **Req ID:** 150660318

Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution. The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution. This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives. Claims & Subrogation Leadership Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements Serve as escalation point for complex, high-value, or disputed claims Partner closely with operations, customer service, legal, and risk management teams Coordinate with insurance carriers, adjusters, brokers, and external counsel Communicate claim status, trends, and outcomes to internal stakeholders and customers Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts) Maintain accurate documentation and case management records Identify recurring issues and recommend process improvements to reduce future claims Support audits, reporting, and risk mitigation initiatives Provide guidance, training, and informal leadership to claims and logistics support staff Develop best practices, standard operating procedures, and escalation frameworks Assist management with performance metrics, KPIs, and claims trend analysis Qualifications Required Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation Strong working knowledge of freight claims, cargo loss/damage, and liability recovery Experience working with carriers, insurers, and third-party adjusters Ability to interpret contracts, bills of lading, and transportation regulations Strong analytical, organizational, and negotiation skills Preferred Experience in a 3PL, freight forwarder, carrier, or logistics service provider Familiarity with domestic and/or international shipping regulations Prior experience leading or mentoring junior staff Bachelor's degree in Business, Supply Chain, Risk Management, or related field

A leading consulting firm in Chicago is looking for a Lead Business Consultant to analyze large enterprise IT systems and identify gaps. This role requires strong knowledge of Pharmacy Business Management processes, defining metrics like KPIs and SLAs, and leading workshops to document findings. The ideal candidate should have a proven record in visualizing business workflows and collaborating with technical teams. Competitive salary and benefits offered. #J-18808-Ljbffr

Department: MED-Central IT Salary/Grade: NEX/15 Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures. This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine. Specific Responsibilities: Strategic Planning * Assists in the creation of workplace endpoint technology initiatives. Administration * Recommends modification of practices and procedures to increase effectiveness or efficiency. * Authors Scopes of Work for small projects. * Creates and maintains user documentation. Development * Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. * Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems. * Performs routine preventive maintenance tasks in accordance with established practices. Performance * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices Infrastructure * Adobe Creative Cloud Suite * Box Collaborative Storage * identity management/provisioning * information security * Linux Operating System * Mac OS X Operating System * Microsoft Exchange * Microsoft Lync * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) * Microsoft SharePoint * Server hardware * Storage hardware * Windows Operating System Compliance * FERPA * FISMA * HIPAA * HITECH Analytical * critical thinking * Debugging * decision making * judgment * problem solving * read & interpret technical drawings * Troubleshooting * use-case analysis Project * collaboration and teamwork * facilitate collaboration * functional documentation * organizational skills * planning Miscellaneous Performs other duties as assigned. Minimum Qualifications: * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. * 2 years IT, CS user support or other relevant experience required. Target hiring range for this position will be between $27.06 to $33.48 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. #LI-MB1 Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker). * Support device lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support * Provide Tier 1 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services. * Manage Active Directory accounts, including password resets and group memberships. * Respond to user requests via ticketing system, phone, and email. * Assist with onboarding and offboarding processes, including account setup and equipment provisioning. Cybersecurity Monitoring * Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM). * Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections. * Escalate potential threats to senior IT staff. * Support basic compliance and security hygiene initiatives. Networking Support * Assist with troubleshooting network connectivity issues. * Perform basic switch port checks and cable management. * Document network configurations and changes. Documentation & Collaboration * Maintain accurate records of support activities, system configurations, and procedures. * Collaborate with IT team members on projects and departmental initiatives. Qualifications * Associate or bachelor's degree in information technology, computer science, or a related field. * Strong interest in endpoint management, cybersecurity, and IT support. * Basic understanding of Windows OS, Microsoft 365, and networking fundamentals. * Excellent communication, troubleshooting, and organizational skills. * Ability to work independently and collaboratively within a team. * Eagerness to learn and grow in a dynamic IT environment. Preferred Skills (Not Required) * Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM). * Exposure to cybersecurity platforms and monitoring tools. * Experience with ticketing systems (e.g., ServiceNow, Jira). * Basic scripting knowledge (e.g., PowerShell, Bash). EEO-M/F/D/V At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs. Benefits and other Compensation Programs At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply): * Medical, dental and vision * Health Savings Account (HSA) / Flexible Spending Accounts (FSA) * 401K plan with a company match - 100% match on the first 5% you contribute * Short- and Long-term disability coverage * Life Insurance and AD&D - 100% paid by employer * Employee Assistance Program (EAP)

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Location: This position will be located on-site at Reliable Fire Equipment in Alsip, IL; Reliable is a division of The Hiller Companies, LLC. Pay Range: $32.52/hour - $37.94/hour Key Responsibilities: * Respond to incoming support requests in a timely and courteous manner. * Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. * Document and track all support requests in a help desk ticketing system. * Escalate complex issues to higher-level support staff as needed. * Install, configure, and maintain software applications and operating systems. * Perform regular maintenance tasks on hardware and software systems. * Provide end-user training on software applications and systems. * Communicate technical information to non-technical users in a clear and concise manner. * Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. * Other duties as assigned.

The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the IT audit engagement and executing the IT risk assessment and control evaluation to determine impact of controls on financial audit procedures. In this role, the Assurance Senior, Technology Risk Assurance will be charged with designing and executing procedures to understand and test the client IT environment and related IT general controls (ITGCs) including, but not limited to, IT system logical access, change management, and IT operational controls, as well as testing business process controls, key reports, and information produced by entity (IPE) for various client industry environments. Additionally, the Assurance Senior, Technology Risk Assurance will be responsible for providing training, mentoring and technical guidance to IS Assurance Associates. Job Duties: Risk and Controls Focus Applies knowledge and understanding of IT risks and controls by: Understanding and documenting client environments and the impact that IT has on related audit risks Identifying controls that help mitigate the risks associated with IT in relation to the client environment Obtaining and documenting an understanding of the client control environment, designing test procedures, conducting, and documenting tests of controls Documenting results of procedures, as well as deficiencies, and assessing the impact of these procedures on the overall financial reporting control environment Reading and reviewing client information and control documentation, ensuring accuracy and completeness of information, and ensuring that all supporting information is documented in the workpapers, and appropriate testing is performed Identifying complex issues and bringing them to the attention of the team and management where necessary for resolution Communicating to the client areas to improve processes, strengthen controls, mitigate risks, and/or increase efficiency Developing and maintaining relationships with client personnel and management Professional Competence Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement by: Applying knowledge of auditing theory, a sense of professional skepticism, and the use of BDO audit manuals Applying auditing standards and methodology to various client situations Identifying complex issues, including deviations, and working through complex situations collaboratively with the team and client, seeking the counsel of BDO technical experts as needed Applying knowledge to identify instances where testing may be reduced or expanded and providing counsel to the members of the audit team Preparing and communicating results of procedures to the client Other Applies knowledge and understanding of governing principles; and documenting and communicating an understanding and application of these principles by: Planning and executing IT audits, including obtaining an understanding of the IT environment, risk and controls, and designing and executing procedures to evaluate them Building a knowledge base by reading and understanding methodology, relevant standards, and regulations Reading and reviewing clients' information and documentation, ensuring accuracy and completeness, and ensuring that all supporting information is documented in the workpapers and through appropriate testing Applying BDO methodology, industry standards and guidance, and new pronouncements to client situations Supervisory Responsibilities: Establishes deadlines and executes procedures and oversight to meet set deadlines Sets the tone for teamwork by supporting others in their work and delivering on commitments made to team members and clients Reviews work performed by associate staff, provides feedback, and detail-reviews all procedures performed Teaches/coaches associate team members to provide on-the-job learning Tracks status, schedule, and budget for reporting to the team and the client Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree in Accounting, Computer Science, or Information Systems, required Master's degree in Information Systems or other relevant advanced degree, preferred Experience: More than two (2) years of IT audit and/or related risk and controls experience, required More than one (1) years of supervisory experience, required Public accounting experience, highly desired Proficient with PCAOB and AICPA audit standards, required Performing audit test of design, implementation and operating effectiveness procedures for public companies preferred Experience with performing review of and testing around third-party attestation (SOC) reports, preferred License/Certifications: CPA, CISA, CISM, CRISC, CGEIT, CISSP and/or CFE certification, strongly preferred Software: Proficient in the use of Microsoft Office Suite, required Exposure to various industry ERP applications, highly preferred Language: N/A Other Knowledge, Skills & Abilities: Excellent verbal and written communication skills Strong analytical and basic research skills Solid organizational skills especially ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously Ability to build and maintain strong relationships with client personnel Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel Ability to act as primary contact on assigned engagements Successfully interact with professionals at all levels Advanced knowledge of internal controls Ability to travel up to 30% Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $85,000 - $125,000 Illinois Range: $78,000 - $87,000 NYC/Long Island/Westchester Range: $80,000 - $115,000

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Wiss, Janney, Elstner Associates Inc. (WJE) is a global firm of engineers, architects, and materials scientists committed to helping solve, repair, and avoid problems in the built world and construction industry. Since 1956, our applied experience from more than 175,000 projects and our state-of-the-art laboratory and testing facilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve. From historic preservation to post-disaster safety assessments, we respond to the most challenging problems in the built world. Position Summary: This position is a contract-permanent opportunity and is based at our corporate headquarters in Northbrook, Illinois. This individual will be part of a team that supports 750+ staff members throughout the US and internationally, in office and in the field. The Service Desk Specialist responds to requests for assistance, troubleshoots, and resolves basic user IT issues. Typical Functions: Technical Support Deliver timely, seamless end-user support with efficient tracking and documentation Troubleshoot hardware and software issues, including desktops, laptops, printers, phone systems, and peripherals. Escalate complex issues to the appropriate senior IT staff member User and System Administration Perform hardware/laptop/desktop and software/application deployment, refresh cycles, patch management, imaging Assist with maintenance and administration of Microsoft Office 365, network devices, and cloud-based services Assist in Email and System administration using Mimecast, SCCM, Intune and other various infrastructure applications Research and apply new technologies to improve efficiency and productivity Documentation and Training Create and update technical documentation, including user guides and knowledge base articles Provide user training where needed on basic device functionality Security and Compliance Ensure compliance with security policies, industry standards, and regulatory requirements where applicable Participate in audits and testing Requirements: Associate degree in Information Technology, Computer Science, or equivalent experience required. Bachelor's degree preferred 5+ years of equivalent experience in a service desk environment Basic understanding of networking, operating systems (Windows, mac OS, Android), and hardware components Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus Personal Attributes Strong written and oral communication skills Strong interpersonal skills Able to conduct research into networking issues and products as required Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Ability to prioritize and execute tasks in a high-pressure environment Strong customer service orientation Experience working in a team-oriented, collaborative environment Culture, Compensation, and Benefits: Wiss, Janney, Elstner Associates, Inc. (WJE) is a global firm of engineers, architects, and materials scientists. Clients worldwide seek our expertise to solve the most significant, interesting, and challenging problems in the built world. Our applied experience from more than 175,000 projects combined with unparalleled laboratory and testing capabilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve. Working at WJE is a team endeavor characterized by a culture of trust and personal responsibility. We encourage open communication, continuous learning, innovative thinking, ongoing mentoring, and free-flowing collaboration. We seek highly talented and hard-working individuals who want to be challenged, who want hands-on work, who want to set a higher standard, and who want to be mentored by the industry's most accomplished experts. People with outstanding Character, unwavering Commitment to our core and culture, strong Expertise, and genuine Enthusiasm for their work. Learn more about the Extraordinary People we hire at WJE at ******************* WJE offers a robust, total compensation structure, where the hourly rate is just one component of an employee's annual earnings. Additionally, employees may be eligible to receive overtime and variable compensation based on personal and company performance, often resulting in above-market annual earnings. Actual hourly rate will be based on several factors including consideration for a candidate's qualifications, skills, competencies, and proficiency for the role while remaining mindful of our commitment to internal equity. A good faith estimate of the starting hourly rate (gross) for this position is in the following range: $28.65 - $42.98 This non-exempt position is also eligible for WJE's industry-leading, total rewards package which enables our employees to grow and thrive with comprehensive health and financial benefits including: Robust and affordable health plans for employees and their families, including HSA as well as low and high-deductible PPO options Generous 401(k) matching of 110% for the first 6% of eligible pay vesting immediately Time off to care for yourself and others Investments in employees' educational assistance and professional development Learn more about WJE's total rewards package here. WJE is an Equal Opportunity Employer. We invite all qualified applicants to apply including individuals with disabilities and protected veterans (VEVRAA federal contractor). WJE will consider qualified applicants with criminal histories in a manner consistent with the requirements of Fair Chance Ordinances.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title : Desktop Support Representative Onsite Support Location: naperville,il Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support . Troubleshooting · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Dell hardware · Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We are currently seeking a qualified IT Technician to join our client's team for an onsite position in Plainfield, IL. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails. Duties and Responsibilities: Assure continuity of the computer system for all system users Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc. Provide support of a Google based business, using Google business applications Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications Set up equipment for employees, or assist moving equipment around Must be able to coordinate with software and hardware vendors to resolve any technical issues Develop training materials and procedures, and / or train users in the proper use of hardware and software Provide solutions in a timely fashion for issues that may arise with all client applications Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity Recommend changes in software and hardware to improve computer capabilities Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Performs other duties as assigned Skills and Qualifications: Associate's degree, technical certifications in computer science, electrical engineering or equivalent is preferred Minimum 1 to 3+ years of related work experience Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace Must be able to support Apple and Android mobile phones Experience with Small PDF, and Auto Desk applications, a plus Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required Frequently lift and / or move items over 50 pounds Excellent telephone presence with organized follow-up skills Ability to multitask - Sense of urgency; maintain a positive attitude Strong user-centric focus; service oriented attitude Must have strong verbal and written communication skills Must have organizational skills Be proficient in decision making and take initiative Wage Range: The rate for this position is between $24.75 - $36.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. CompucomStaffing™, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.