Deskside Support Technician
Information systems technician job in Plaquemine, LA
Full time under W2
Onsite Role
Pay Rate: $22-$24 an hr
What will you do?
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
What do you need to succeed?
TWIC required upon hire
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Now Hiring IT and Telecom Field Technicians
Information systems technician job in New Iberia, LA
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Inspection Assistant/Helper - Night Shift (NDT - Entry Level Position)
Information systems technician job in Broussard, LA
STI provides inspection services of all Downhole Tubular Goods. We provide the highest level of technology, combined with superiorly trained inspectors, to provide our customers with the reassurance that their tools are ready for service. The job requirements for the Inspection Assistant/Helper are as follows:
Minimum Requirements:
Technical background desired
Mechanical aptitude
Exceptional safety and quality awareness
Physical Demands and Work Conditions
Standing, walking, sitting, lifting, carrying, pushing, pulling, reaching, handling.
Moving, carrying, lifting, objects in excess of 50 lbs
Strong work ethic and Teamwork
Oilfield experience preferred but not required
Excellent communication skills with the ability to resolve issues as they arise
Hard Worker that is Safety-Minded
Willing to Learn and Follow Instructions
Honest and Trust Worthy
Work as a Team
Have dependable Transportation to get to Work
Inspection Assistant/Helper Responsibilities:
Assist Inspectors in conducting tests to ensure quality or to detect discontinuities (defects)
Assist Inspectors in performing NDT procedures and other operations. Perform other job-related tasks as assigned by Supervisors or Inspectors
Set up and utilize Non-destructive Test Equipment
All other duties as assigned
To keep our phone lines clear, once you submit an application, please DO NOT contact the phone numbers on the website. If the Manager at the Hiring Location is interested, they will contact you once your application has been reviewed.
An Equal Opportunity Employer
Job Type: Full-time
#IND100
View all jobs at this company
IT Help Desk Intern
Information systems technician job in Lafayette, LA
Under the direction of the Infrastructure and Security Manager, the IT Intern provides the first point of contact for technical assistance and support for incoming queries and issues related to computer systems, printers, networking, phones, pc-based software and hardware. You will assist our IT team in delivering exceptional support to our employees and clients. This internship offers a unique opportunity to learn about IT support, troubleshoot technical issues, and develop your problem-solving skills in a fast-paced environment.
ESSENTIAL DUTIES & ACCOUNTABILITIES
Serve as the first point of contact for customers seeking technical assistance
Analyze and identify LAN and PC-based problems to determine whether they are software, hardware, procedural, or a combination of these factors. This includes thoroughly investigating alternatives and documents prior to implementing corrective actions to provide the best possible solution
Ability to communicate effectively to assist customers in fixing issues and feel satisfied with the experience
Troubleshoot and repair desktop & laptop computers to ensure they interconnect seamlessly with multiple systems including network drives, LAN/WAN and all business productivity applications
Respond to request seeking assistance installing, modifying, or repairing computer hardware and software issues
On a regular basis, install new hardware/software, configure, and roll out new systems, and provide customer support and necessary one-on-one training/instruction
Ask educated questions and listen to customers to determine the root cause of the problem
Access software updates, drivers, knowledge bases, and FAQ's resources on the internet to assist with customer issues
Establish and maintain a positive professional relationship with IT technicians/specialists, customers, and clients
Follow up with customers to ensure issues have been resolved to their satisfaction
Logging all work completed into our helpdesk ticking system
Additional duties as assigned
QUALIFICATION REQUIREMENTS
Currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of operating systems (Windows, mac OS, Linux) and common software applications
Familiarity with networking concepts and hardware troubleshooting
Demonstrated patience and overall courteous behavior when working with internal and external customers.
Excellent communication skills (written and verbal) and the ability to understand the customer's needs and communicate technical issues in non-technical terms
Demonstrated ability to work independently and must be self-motivated and goal oriented
Superior organizational and time management skills
Ability to multitask and appropriately handle/escalate tasks with conflicting priorities
Possesses a passion for teamwork and problem solving
ORGANIZATIONAL CORE VALUES
Safe - We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
Efficient - We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization.
Quality - We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes.
Service - We are dedicated to the service of our customers, our communities and each other.
BEHAVORIAL COMPETENCIES
Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.
Initiative - Effective performers are proactive and act without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.
Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.
HSEQ DUTIES & RESPONSIBILITIES
Understand and provide visible support of Destination Zero
Practice job duties with Safety at the core of all tasks
A job is not complete unless it is done safely
Stand-Up, Speak-Out, and Take-Action - Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel, and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds. The special vision abilities for this job are close vision, distance vision, color vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is exposed to a moderate noise level.
AMR
DISCLAIMER
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI Aviation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
Auto-ApplySenior IT Technician Tier 2
Information systems technician job in Lafayette, LA
Serves as a point of contact for people experiencing a variety of difficulties with software and hardware. Resolve most technical issues related to our information technology. Support the end-user devices, connectivity and general applications used by the business. Provide guidance and assist IT Technician Tier 1 staff with customer issues. Document solutions to issues in the knowledge base for use by customers and other Service Desk Staff.
This position is based on-site in Lafayette, LA.
Responsibilities
* Will serve as a point of contact for people experiencing a variety of difficulties with their software and
hardware
* Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when
communicating with customers using a variety of communication and support technologies
* Will document, prioritize, and monitor customer issues to ensure a timely resolution
* Will work with IT infrastructure and operations team members to develop solutions to user problems and
update knowledgebase content to share those solutions with Tier 1 professionals as appropriate
* Will gain proficient working knowledge of the technology that you are responsible for supporting
* Will remain up to date with all new upgrades, system enhancements and changes to ensure effective
solutions are given to customers
* Will remain current with all required continuing education and compliance training mandated by the company and supervisor
* Will identify trends in incoming issues and effectively communicate the finds to the next level of support
* Will maintain productivity standard as set forth by supervisor at or above 100%
* Will display a sense of urgency and drive to complete tasks quicky
* Will serve as escalation point for all issues that cannot be resolved at the Tier 1 level
* Will conduct quality checks on active and closed tickets to ensure compliance with service desk operational
procedures and regulatory guidelines
Education and Experience
* Associate's/bachelor's degree or appropriate level certifications preferred
* More than 4 years' experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is
required
* Experience with network connectivity as well as working with ISP's is required
* Demonstrate excellent customer service skills
* Demonstrate strong logic skills
* Demonstrate strong mechanical skills
* Demonstrate proficiency in supporting Microsoft Windows operating system
* Demonstrate proficiency with Android tablets Strong mechanical skills
* Demonstrate Excellent verbal and written communication skills
* Demonstrate exceptional ability to think quickly and logically when under pressure
* Demonstrate strong capability to multitask and prioritize a busy workload
* Demonstrate the ability to train others
* Will support testing, implementation, and the drafting of reference material for all system, application and
hardware upgrades and enhancements
* Will mentor and guide all Tier 1 service desk personnel in day to day tasks, remedial training, and corrective
actions
Company Overview LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: ***************************
LHC Group Inc Home Office a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
Auto-ApplyIT Specialist
Information systems technician job in Franklin, LA
Job DescriptionSaronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
Saronic is seeking a skilled and proactive IT Service Desk Specialist with a strong background in both traditional IT support and manufacturing technology environments. This role provides critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across our distributed and fast-paced operations. The ideal candidate combines technical depth, excellent problem-solving skills, and hands-on familiarity with supporting users and systems in both corporate and manufacturing settings.Key Responsibilities:
Provide IT support for hardware, software, and network issues-including desktops, laptops, servers, printers, and mobile devices-across corporate and manufacturing environments.
Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.).
Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication.
Assist with setup and maintenance of network configurations-routers, switches, firewalls, and VPNs-within both office and production areas.
Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance.
Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace).
Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding).
Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments.
Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency.
Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies.
Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent).
Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability.
Required Qualifications:
Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment.
Strong troubleshooting skills across hardware, operating systems (Windows, mac OS, Linux), and network components.
Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles.
Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools.
Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs).
Experience using helpdesk/ticketing systems and asset management platforms.
Excellent communication and customer service skills; able to translate technical details into accessible explanations.
IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable.
Physical Demands:
Prolonged periods of sitting at a desk and working on a computer.
Occasional standing and walking within the office.
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
Visual acuity to read screens, documents, and reports.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in
8 U.S.C. 1324b(a)(3)
.
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Entry Level Computer Technicians
Information systems technician job in Lafayette, LA
SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position.
When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume!
Key Responsibilities/Outcome:
Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
Takes service calls and performs incident-specific activities as directed by Help Desk, Service Desk, or script.
May perform routine installs, moves, adds, and changes as part of a directed team.
Performs scripted image loading, unit diagnostics, and replaceable unit swapping.
Runs basic diagnostics and performs basic module replacement on PCs, servers, and peripherals.
Performs preventative maintenance activities on certain products as directed.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout.
Key Qualifications:
2 years experience with computer hardware replacements.
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications.
Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures.
Ability to resolve basic / non-complex problems as directed.
Working Place: Lafayette, Louisiana, United States Department : Unisys
IT Specialist
Information systems technician job in Lafayette, LA
Benefits:
Paid Mileage
Simple IRA w/employer match
Short-Term and Long-Term Disability
Paid Vacation/Sick Time
Health insurance
The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 1 or 2 technical support personnel and mentor new employees and entry-level Tier 1 support personnel.
Duties and Responsibilities
Diagnose and repair technical issues with client hardware and software
Install, maintain, and troubleshoot computer networks and connected devices
Administer and support servers and associated software
Monitor, analyze, and resolve automated alarms
Interface with clients by phone, e-mail, and in-person
Mentor and instruct I.T. Technicians in performance of job duties
Enter and review time for support tickets
Update and maintain client documentation
Maintain and review inventory
Requirements
Position requires physical activities, but is not limited to climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, finger use, grasping, hearing, and seeing.
Must be able to exert up to fifty (50) pounds, in the amount of force needed to lift, carry, push, pull, or otherwise
Move objects up to 50 pounds.
Ability to stoop, bend, and climb stairs and ladders as required to perform assigned job function.
Ability to view a computer screen for long periods of time.
Manual dexterity for operating computer and other office equipment.
3 years of experience in performance of similar job duties. Completed higher-education studies in an I.T. discipline. (Computer Science, Information Systems, etc.) may be substituted for equivalent years of experience.
Benefits and Perks
Paid Vacation/Sick Time
Health Insurance
Short-Term and Long-Term Disability
Simple IRA w/employer match
Paid Mileage
Auto-ApplyROPE ACCESS TECHNICIAN-LEVEL 1
Information systems technician job in Lafayette, LA
The Rope Access Level I Technician is responsible for performing various crafts while accessing area via ropes. A Rope Access Level I Technician may only work under the direct, on-site supervision of a Rope Access Lead Technician or Supervisor (Level II or Level III).
ESSENTIAL DUTIES AND RESPONSIBILITIES
(This is a representative list of the duties the position may be asked to perform and is not intended to be all-inclusive.)
* Have an unwavering commitment to Safety
* Conduct behavioral based safety observations
* Participate in daily JSEA planning discussion
* Be able to demonstrate all the skills and knowledge required of a SPRAT or IRATA Level I RA Technician
* Have a comprehensive knowledge of advanced rescue techniques
* Ensure operational safety of all equipment
* Assist other technicians as required
* Perform other job-related tasks as assigned by supervision or management
* Actively participate in client programs, planning and strategy sessions
* Actively participate in client safety initiatives, incident investigations, etc.
* Demonstrates strong adherence to Company policies and procedures, as well as Company values
* Perform other duties as assigned by manager and/or supervisor
MINIMUM QUALIFICATIONS AND REQUIREMENTS
* High School Diploma or equivalent education
* Must possess an active SPRAT or IRATA Level I Certification
* Must demonstrate proficiency in theoretical knowledge, equipment and rigging, maneuvers, climbing and rescue/hauling
* Valid TWIC (Transportation Workers Identification Card)
* Basic written and verbal skills
* Ability to perform work accurately
* Must be reliable and have good time management skills
* Physically and mentally fit
* Ability to work productively in adverse conditions
* Preferred technician with a combined knowledge & experience reading blueprints, adjusting, assembling, fabricating, & bolting components together
* For new hires, must meet all Performance Energy Services employment qualifications in force at time of hiring, including successful completion of a background investigation and pre-employment drug screen
* For new hires, must successfully complete all required training by Performance Energy Services
IT Quality Analyst
Information systems technician job in Lafayette, LA
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Responsibilities:
Participates in reviewing and analyzing requirements and design specifications under the guidance of senior QA team members
Assists in preparing test cases based on requirements and user stories
Executes test plans and test cases to validate functionality against requirements
Performs functional testing, regression testing, and smoke testing across applications and systems
Logs and tracks defects using tools such as Jira or other tools
Participate in daily stand-ups, sprint planning, and team meetings
Assists in documenting test results and communicating findings to the QA team and developers
Supports User Acceptance Testing by preparing test data and tracking user-reported issues
Follows established quality assurance processes and standards
Participates in release testing and helps validate production deployments
Collaborates with project team members to ensure test coverage and timely issue resolution
Continuously learns testing tools, methodologies, and software systems used by the organization
Contribute to continuous improvements of QA processes and documentation
Performs other duties as assigned by the QA Lead or Manager
Knowledge, Skills, and Abilities:
Foundational understanding of the software development life cycle (SDLC), particularly in Agile or Waterfall environments
Strong attention to detail and organizational skills
Ability to learn and follow defined testing processes and documentation standards
Basic knowledge of quality assurance and testing concepts
Strong written and verbal communication skills
Team player who works well in a collaborative, fast-paced environment
Willingness to learn from peers and receive feedback
Experience with Microsoft Office Suite (Excel, Word, Outlook)
Exposure to QA tools (e.g., Jira) is a plus
Familiarity with or interest in test automation tools (e.g., Copado) is beneficial
EDUCATION (Required and/or Preferred):
Bachelor's degree (BA/BS) in MIS, Computer Science, or a related field; or equivalent combination of education and experience
FIELD OF STUDY:
Degree preferred in MIS, Computer Science, or business discipline with appropriate exposure to information technology concepts, processes, and systems
WORK EXPERIENCE/QUALIFICATIONS:
Minimum of 3-5 years of experience practicing core principles of quality analysis.
CERTIFICATES AND LICENSES (Preferred but Not Required):
Entry-level certification such as ISTQB Foundation Level, Certified Tester, Certified Scrum Product Owner (CSPO), or other approved by Manager.
PRIMARY LOCATION:
Lafayette, LA (Corporate HQ)
SECONDARY LOCATION(S):
N/A
#LI-PM1
Auto-ApplyMission Support Specialist
Information systems technician job in Lafayette, LA
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Summary
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement..
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Overview
Help
Accepting applications
Open & closing dates
10/27/2025 to 12/31/2025
Salary $42,679 to - $67,865 per year
The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee.
Pay scale & grade GS 7 - 9
Locations
Many vacancies in the following locations:
Anchorage, AK
Birmingham, AL
Gadsden, AL
Mobile, AL
Show morefewer locations (185)
Montgomery, AL
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Fort Smith, AR
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Texarkana, AR
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Tucson, AZ
Yuma, AZ
Adelanto, CA
Bakersfield, CA
Calexico, CA
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Wilmington, NC
Grand Forks, ND
Grand Island, NE
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Omaha, NE
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New York, NY
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Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 0301 Miscellaneous Administration And Program
Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure Yes Bargaining unit status No
Announcement number OPM-ERO-12821404-DHA-EKS Control number 848931200
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens.
Duties
Help
As a Mission Support Specialist, at the full performance level you will perform the following duties:
* Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment;
* Advise management on assigned administrative matters;
* Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level;
* Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services;
* Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions.
Requirements
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Conditions of employment
* You must be a U.S. citizen to apply for this position.
* You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
* Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see *********************
* One-year probationary period may be required.
* A pre-employment drug test will be required.
* If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
* DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
* Incentives may be authorized; however, this is contingent upon funds availability.
* License required: No
* Pre-employment physical required: No
* Bargaining Unit Position:No
* Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
* Qualification requirements must be met for those applications submitted by each cut-off date.
* Complete the initial online assessments and USA Hire Assessment, if required.
Qualifications
Minimum Qualifications for GS-07:
Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing developmental assignments under the close guidance of a higher level specialist that provided exposure to a wide variety of management and administrative methods, techniques, and practices such as:
* Compiling and updating budget data on spreadsheets;
* Assisting with the preparation of requests for personnel actions;
* Coordinating office moves and telephone service requirements;
* Monitoring usage of government/company owned motor vehicles;
* Responding to routine questions concerning administrative procedures and requirements.
OR
Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (***************************
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.
Minimum Qualifications for GS-09:
Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included experience such as:
* Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs;
* Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets and preparing routine budget requests;
* Preparing requests for personnel actions;
* Identifying and recommending solutions to administrative problems on established methods and procedures.
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.
All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: **************************************************************************
Additional information
THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below.
* 1st Cut-off on 11/01/2025
* 2nd Cut-off on 12/01/2025
* Final Cut-off on 12/31/2025
Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information)
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the assessment questionnaire, click the following link: ********************************************************
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference.
Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
2. Other supporting documents (only submit if applicable to you):
* Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
* Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
* Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
* A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location;
* A copy of your latest performance appraisal including your rating; and
* Any documentation from your agency that shows your current promotion potential if applicable.
* Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
* Position title;
* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
* Agency; and
* Beginning and ending dates of appointment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Service Professional Technician
Information systems technician job in Lafayette, LA
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As Service Professional Technician, you are a key member of our team responsible for the quality and efficient installation, service, maintenance of heating and air conditioning systems. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
Ideally you have prior experience in the HVAC industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.
Specific Responsibilities:
Installation, maintenance, repair of refrigeration, heating and air conditioning systems
Insure the efficient use of materials and maintain adequate stock of necessary equipment
Collect payment and/or payment information from customers for work performed
Keep company vehicle and equipment properly serviced, clean, and in good working order and condition
Complete invoices, daily route sheets, and weekly reports as required
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Experienced Residential HVAC & Refrigeration knowledge
CFC Certification
Valid State Driver's License & clean driving record
Able to lift up to 60 lbs.
Excellent communication skills
Professional appearance and personality
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyClient Support Associate
Information systems technician job in Lafayette, LA
Responsive recruiter Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
Auto-ApplyClient Support Associate
Information systems technician job in Crowley, LA
Responsive recruiter Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
Auto-ApplyNow Hiring IT and Telecom Field Technicians
Information systems technician job in Lafayette, LA
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Senior IT Technician Tier 2
Information systems technician job in Lafayette, LA
Serves as a point of contact for people experiencing a variety of difficulties with software and hardware. Resolve most technical issues related to our information technology. Support the end-user devices, connectivity and general applications used by the business. Provide guidance and assist IT Technician Tier 1 staff with customer issues. Document solutions to issues in the knowledge base for use by customers and other Service Desk Staff.
This position is based on-site in Lafayette, LA.
Associate's/bachelor's degree or appropriate level certifications preferred
More than 4 years' experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is
required
Experience with network connectivity as well as working with ISP's is required
Demonstrate excellent customer service skills
Demonstrate strong logic skills
Demonstrate strong mechanical skills
Demonstrate proficiency in supporting Microsoft Windows operating system
Demonstrate proficiency with Android tablets Strong mechanical skills
Demonstrate Excellent verbal and written communication skills
Demonstrate exceptional ability to think quickly and logically when under pressure
Demonstrate strong capability to multitask and prioritize a busy workload
Demonstrate the ability to train others
Will support testing, implementation, and the drafting of reference material for all system, application and
hardware upgrades and enhancements
Will mentor and guide all Tier 1 service desk personnel in day to day tasks, remedial training, and corrective
actions
Will serve as a point of contact for people experiencing a variety of difficulties with their software and
hardware
Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when
communicating with customers using a variety of communication and support technologies
Will document, prioritize, and monitor customer issues to ensure a timely resolution
Will work with IT infrastructure and operations team members to develop solutions to user problems and
update knowledgebase content to share those solutions with Tier 1 professionals as appropriate
Will gain proficient working knowledge of the technology that you are responsible for supporting
Will remain up to date with all new upgrades, system enhancements and changes to ensure effective
solutions are given to customers
Will remain current with all required continuing education and compliance training mandated by the company and supervisor
Will identify trends in incoming issues and effectively communicate the finds to the next level of support
Will maintain productivity standard as set forth by supervisor at or above 100%
Will display a sense of urgency and drive to complete tasks quicky
Will serve as escalation point for all issues that cannot be resolved at the Tier 1 level
Will conduct quality checks on active and closed tickets to ensure compliance with service desk operational
procedures and regulatory guidelines
Auto-ApplyIT Specialist
Information systems technician job in Franklin, LA
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms. Saronic is seeking a skilled and proactive IT Service Desk Specialist with a strong background in both traditional IT support and manufacturing technology environments. This role provides critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across our distributed and fast-paced operations. The ideal candidate combines technical depth, excellent problem-solving skills, and hands-on familiarity with supporting users and systems in both corporate and manufacturing settings.Key Responsibilities:
Provide IT support for hardware, software, and network issues-including desktops, laptops, servers, printers, and mobile devices-across corporate and manufacturing environments.
Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.).
Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication.
Assist with setup and maintenance of network configurations-routers, switches, firewalls, and VPNs-within both office and production areas.
Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance.
Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace).
Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding).
Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments.
Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency.
Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies.
Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent).
Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability.
Required Qualifications:
Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment.
Strong troubleshooting skills across hardware, operating systems (Windows, mac OS, Linux), and network components.
Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles.
Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools.
Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs).
Experience using helpdesk/ticketing systems and asset management platforms.
Excellent communication and customer service skills; able to translate technical details into accessible explanations.
IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable.
Physical Demands:
Prolonged periods of sitting at a desk and working on a computer.
Occasional standing and walking within the office.
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
Visual acuity to read screens, documents, and reports.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in
8 U.S.C. 1324b(a)(3)
.
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Auto-ApplyComputer Hardware Technician- Lafayette
Information systems technician job in Lafayette, LA
SMARTECH is a National Service Provider of
PC
,
Server
, and
Printer
maintenance and repair. If you are a
highly motivated
individual who is looking to work in a fast paced field service role and share our vision of providing industry-leading technical services then consider joining our team as an
independent contractor
!
When you partner with SMARTECH you talk to real people that want you to succeed. We offer a plethora of Dell certifications at
NO COST
to you. Not only are they great to hone the skills you already have, but also look great on your resume!
Must have(s): Be local and/or live within 25 miles of the city/service area.Experience working with laptop hardware (specifically motherboards).
Unrestricted work authorization.Valid driver's license Reliable transportation Smart phone Ability to pass a background check and drug screen.
Nice to have(s):An IT related degree or technical diploma CompTIA A+ certification
Please check your resume for accurate contact info including email and phone number.Please make sure all experience requirements are met and are prevalent on your resume. Working Place: Lafayette, Louisiana, United States Department : Unisys
Deskside Technician II
Information systems technician job in Plaquemine, LA
Job Description
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
What do you need to succeed?
TWIC required upon hire
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
#LI-LG1#LI-ONSITE
Client Support Associate
Information systems technician job in Opelousas, LA
Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
Auto-Apply