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Technical Specialist (Lenox Square R006)
Apple 4.8
Information systems technician job in Atlanta, GA
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail3
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
### Application Link
*********************************
$104k-137k yearly est. 8d ago
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Traffic/ITS/Safety Intern - Networking Event with AECOM - Atlanta
Aecom 4.6
Information systems technician job in Atlanta, GA
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is hosting an exclusive, invitation-only hiring event in Atlanta on February 11th and 12th, 2026. This is a great opportunity to learn and connect with AECOM for career opportunities starting Spring/Summer 2026.
The event kicks off on Wednesday evening with a networking mixer from 6-8 pm, where you can hear from AECOM staff about various projects, career paths, and the company itself. You'll also have the chance to meet other students, recent graduates, and AECOM professionals from across our business lines.
On Thursday, interviews will take place at our Atlanta office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.
AECOM is actively seeking a highly motivated Traffic/ITS/Safety Intern for employment in the Atlanta, GA office.
AECOM is searching for candidates that have the ability to be a role model, be client-focused, be impactful and be decisive.
Imagine working on rewarding projects within a diverse culture and having access to exceptional training and career development opportunities. Working at AECOM means being part of a global team, working with award-winning professionals across the world. Aspire to be a key player on some of the best projects regionally, with opportunities to work on projects nationally or internationally. Our people bring deep industry knowledge to help you succeed.
The responsibilities of this position include, but are not limited to:
Contributes within Traffic Safety, ITS and Traffic Operations as needed.
Pulls and analyzes vehicular and pedestrian crash data.
Develops an awareness of standard practices, techniques, and procedures under supervision.
Researches alternate solutions and design options in support of the project team, e.g. white paper research.
Provides analysis to support development of design ideas and solutions.
Communicates and collaborates with full design team and others.
Supports and assist the development of work products such as specifications, drawings, and illustrative graphics.
Follows specific, detail instructions and set of technical approach for design.
Develops details, edit specific and an awareness of QMS procedures.
Assists in preparation of conceptual designs, calculations, sketches, diagrams, schematic drawings and working drawings.
Qualifications
Minimum Requirements
* Currently in pursuit of Bachelor's degree in Civil engineering or other related field required.
* Must have completed one year of study.
Preferred Qualifications
* Strong written and verbal communication skills.
* Experience with CADD software (ex. AutoCAD, MicroStation, OpenRoads).
Additional Information
* Relocation assistance is not available for this position.
* Sponsorship for US employment authorization is not available now or in the future for this position.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
$30k-46k yearly est. 2d ago
Laptop Configuration Technician (Mac and Windows)
Tekstream Solutions 4.5
Information systems technician job in Atlanta, GA
TekStream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This is an on-site, contract opportunity with a duration of 12 months. This team provides advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers.
Job Responsibilities:
Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location
Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs
Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users
Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals
Qualifications:
5+ years Windows and Mac device configuration experience
5+ years experience supporting Mac and Windows endpoints
Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations
Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise
Certification (such as Apple, Microsoft, or CompTIA) preferred
Interested and qualified candidates please apply here or send resume directly to **************************.
$25k-33k yearly est. 5d ago
Forklift Technical Support/Service Representative
HD Hyundai Construction Equipment
Information systems technician job in Norcross, GA
The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email.
Responsibilities:
Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner.
Maintain technical information on HMH products and provide dealers and HMH service with information as requested.
Work with Product Support and Service departments in the investigation of product issues and resolution.
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy.
Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ.
Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals.
Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ.
Develops and maintains database of FAQ related to technical product information.
Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy.
Qualifications:
Forklift Technical experience is required.
Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development.
Other duties:
Other duties and functions appropriate to the position as assigned by the manager from time to time.
Travel:
Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis.
Work environment and other requirements:
The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.
$30k-41k yearly est. 2d ago
Diet Support Specialist
Annandale at Suwanee, Inc. 4.2
Information systems technician job in Suwanee, GA
Department Culinary Operations Reports to Culinary Operations Director Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal/county regulations and guidelines. Treats all villagers with dignity and respect as well as promote and protect all villagers' rights. Follows all established infection control policies and procedures.
Required Qualifications
Must have 2 years' experience with Long Term Care Facilities.
Must obtain Serve Safe Certification within 90 days of hire and a thorough knowledge of Therapeutic Diets.
Must be able to communicate with medical and nursing staff and other departments professionally, efficiently, and effectively.
Must become proficient with Point Click Care and Point Click Care Nutrition Management.
Ability to cook, prepare and serve a variety of foods according to written or oral instructions.
Ability to communicate with and instruct Villagers and work groups.
Must be at least 18 years of age, to operate Annandale Vehicles/Golf Carts, employee must have a valid Class C Georgia Driver's License with 3 years driving experience, proof of vehicle insurance, and meet company policy regarding MVR requirements.
Must meet state requirements regarding a GBI and FBI criminal history record check which requires fingerprinting.
Must undergo and pass a drug screening and screening for Tuberculosis.
Major Duties and Responsibilities
Prepare and serve nutritious meals on schedule to meet dietary needs of the Villager.
Portion food according to standard procedure and dietary requirements of the Villagers.
Maintain clean and orderly work area, storerooms, coolers, and cafeteria, including sweeping and mopping.
Consistently follow quality assurance programs to meet health, sanitation, and licensing requirements.
Assists with proper storage of foods packaged and cooked.
Assists in the supervision and training of Villagers in the kitchen.
Observes and adheres to county and state health and sanitation standards.
Prepares and serves nutritious meals on schedule to meet the dietary needs of the Villagers at D. Scott Hudgens.
Transports and serves food at D. Scott Hudgens as instructed by dietitian.
Attends all required and assigned training and meetings.
Performs other duties that may be necessary in the best interest of Annandale at Suwanee, Inc. to meet the personal service and care needs of the facility residents.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Personal Skills and Traits Desired/ Physical Requirements
Ability to read, write and speak English; add, subtract and utilize measuring devices.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving few concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to use hands; use fingers; handle or feel; reach with hands and arms; talk; and hear. The employee frequently is required to sit, stand, and walk; climb or balance; stoop, kneel, crouch, bend, or crawl.
Employee is required to lift up to 25 pounds and/or move up to 75 pounds (with assistance).
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Employee is required to transport (drive) and assist Villagers in and out of vehicles.
Employee is required to perform CPR/First Aid.
F/T 12 hour shifts
6am-6:15pm (Tues, Thurs & Fri)
Every other weekend (Sat & Sun)
$34k-39k yearly est. 2d ago
Technical Support Analyst II
Inovalon 4.8
Information systems technician job in Atlanta, GA
Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue.
Duties and Responsibilities:
Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included;
Contact and interface for customers regarding support, troubleshooting and problem resolution;
Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution;
Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
Ability to deescalate customer's and resolve customer technical escalations;
Create knowledge articles to assist department in resolving known customer issues;
Document all activities with customers in CRM per defined process and procedures;
Resolve open cases within specified guidelines;
Elevate issues following escalation procedure timely and as appropriate;
Other duties as assigned;
Maintain compliance with Inovalon's policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.
Job Requirements:
Minimum of 2 years' experience in customer service;
Experience with MS Office Products;
Experience multi-tasking in a fast paced, detail-oriented environment;
Experience working independently;
Experience working with cross-functional teams;
Experience with problem-solving;
Knowledge working with Problem Management, Records Management ticketing system (Salesforce);
Minimum 3 years' experience in a call center environment with high volume of transactions is preferred;
Experience in Healthcare IT industry or medical billing experience is preferred;
Experience in Software Technical Support is preferred;
Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred;
Experience with using and supporting Software as a Service (SaaS) is preferred;
Experience using multiple Operating Systems such as Linux and Windows a plus; and
Experience organizing and managing workload efficiently and prioritizing projects is preferred.
Education:
High School Graduate or General Education Degree (GED) is required;
Associate degree is preferred.
Physical Demands and Work Environment:
Sedentary work (i.e. sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes.
$55k-79k yearly est. Auto-Apply 13d ago
Computer Field Tech Position- Norcross GA
BC Tech Pro 4.2
Information systems technician job in Norcross, GA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 12d ago
DESKTOP TECHNICIAN II - INFORMATION TECHNOLOGY
Clayton County, Ga 4.3
Information systems technician job in Jonesboro, GA
DESKTOP TECHNICIAN II CLASSIFICATION TITLE: Desktop Support Technician II PURPOSE OF CLASSIFICATION Provides project planning and technical support to all County offices relating to network and telecommunications systems, maintenance of personal computers, telecommunications systems, and network connectivity; including software, hardware, networking, and training.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Meets with customers to plan, coordinate, and schedule installations, repairs, and modifications of various systems and equipment; communicates with manufacturers and vendors for product information and technical advice on products.
Plans, designs, and completes installation of network and telecommunications projects.
Diagnoses and repairs problems related to personal computers, terminals, thin clients, printers, and other peripherals; troubleshoots connectivity problems to the Ethernet switched network.
Troubleshoots and repairs various types of telecommunications and electronic equipment.
Determines feasibility of repairing or replacing equipment; determines placement of faulty equipment for repair or return to vendor for credit; ensures compatibility of networked equipment; makes repairs to equipment.
Provides information, training, and assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues. Installs personal computers;
installs personal computer software, hardware, and network adapters; installs workstations and configures address settings; installs standalone printers and printer software; configures printers for use as system or session printer; installs network software and configures ethernet adapters; installs/ configures network printers. Installs, repairs, and maintains telecommunications systems and computer network cabling and termination, telecommunications cabling and termination, multimedia cabling and termination, and various electronic devices associated with telecommunications systems.
Designs, installs, repairs, and troubleshoots closed circuit television and surveillance camera systems.
Engineers, installs, and maintains multimedia systems used in areas such as meeting, training, and boardrooms.
Plans and installs CAT5 computer network cabling in all County departments; plans and installs twin ax computer network cabling where category 5 cabling may not be utilized; works with team to pull cable inside walls, ceilings, and floors; terminates cables with jacks and connectors. Installs, repairs, and maintains VoIP (Voice over Internet Protocol) and other telephone systems, telephone media, elevator emergency telephones, audible and signaling devices, and telephone sets; installs, repairs, and maintains telecommunications lines from vendor demarcation to user end per established standards.
Maintains a comprehensive and diverse knowledge of multiple computer operating systems and software programs, which includes, but is not limited to, word processing, spreadsheet, database, desktop publishing, e-mail, instant messaging, networking, client access, communications, Utilities, diagnostic or other programs.
Provides input and/or performs research on equipment purchases. Tests and inspects parts and equipment for serviceability, proper operations, and compliance with departmental standards and reports problem situations as they arise. Maintains inventory of equipment, supplies, and parts; initiates requests for new/replacement materials.
Serves as a technical resource for department heads and their staff; coordinates with System Administrators for the addition of new devices and changes in configurations; coordinates computer repairs with software/hardware vendors and vendor technical support personnel; coordinates with departments on equipment needs; orders repair services as needed.
Prepares or completes various forms, reports, correspondence, schedules, logs, work orders, parts request forms, system as-built documentation, job proposals, repair forms, parts lists, inventory reports, supplemental forms, standardization forms, maintenance records, diagrams, or other documents. Receives various forms, reports, correspondence, work orders, schedules, alarm accounts reports, requests for proposal, invoices, parts/materials lists, flow charts, diagrams, blueprints, service/product bulletins, catalogs, policies, standards, service manuals, technical documentation, maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Provides job proposals including cost and time estimates for services requested; issues requests for proposal to identify vendors who can provide necessary equipment to complete projects at lowest cost; meets with County staff to provide vendor/cost information, discuss options, and answer questions.
Provides after-hours on-call support on a scheduled rotation to assist users with technical problems involving equipment, software or production, to include using a computer at home to remote into the County network, and making after-hours return trips into Information Technology facilities or other departments.
Communicates with supervisor, employees, users, other departments, vendors, outside companies, the public, and other individuals; coordinates work activities, reviews status of work, exchanges information, and resolves problems.
Researches error messages in numerous software vendors' website knowledge bases.
Performs general/preventive maintenance tasks necessary to keep vehicles, equipment, and tools in operable condition, which may include inspecting equipment, checking fluid levels, replacing fuel/fluids, greasing equipment, washing/cleaning equipment, and organizing/cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment. Maintains an awareness of new products, trends, and advances in the profession; reads professional literature; attends workshops and training sessions as appropriate.
ADDITIONAL FUNCTIONS
Performs general front counter and Help Desk tasks, such as answering telephone calls, issuing parts, issuing repaired equipment, or generating work orders. Performs miscellaneous tasks as needed, which may include purchasing/picking up parts/supplies at local vendors or picking up paychecks or documentation. Provides assistance or backup coverage for other employees as needed. Performs other related duties as required.
MINIMUM QUALIFICATIONS
Associate's Degree or equivalent of two (2) years of college courses in Information Technology, Computer Engineering, or closely related field; supplemented by two (2) years previous experience and/or training involving personal computer software, personal computer installation, and personal computer operations; Bachelor's Degree in Information Technology, Computer Engineering, or related field; supplemented by one (1) year of experience preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver's license. Must provide and maintain a personal vehicle to use to conduct official County business which may include after-hours return trips.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert moderate physical effort in moderate work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (20-50pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as noise extremes, machinery, electric currents, or traffic hazards.
Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
To download a copy of this job description click here.
Position : 118
Type : INTERNAL & EXTERNAL
Location : INFORMATION TECHNOLOGY
Grade : GRADE 24
Posting Start : 12/04/2025
Posting End : 12/31/9999
MINIMUM SALARY: $58,022.49
$58k yearly 54d ago
Technical Support Specialist
Fortinet 4.8
Information systems technician job in Atlanta, GA
Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.
The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:
FortiAnalyzer -- Centralized Logging & Reporting
FortiManager -- Centralized Configuration Management
The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.
The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
As a Technical Support Specialist, you will:
Provide direct technical web and telephone support
Ensure that reported issues are well understood and the needed information is collected
Troubleshooting FortiAnalyzer and FortiManager
Recommend corrective actions based on analysis of collected information
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consult technical documentation, bulletins and release notes for known problems
Reproduce customer environments using lab equipment and report bugs
Recommend alternative solutions or workarounds
Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
Manage customer communications and expectations until the closure of each case
Provide knowledge transfer to peer engineers
We are Looking for:
4+ years' experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products (especially firewalls and VPN gateways)
Strong troubleshooting and problem-solving skills
Previous experience providing technical support, preferably supporting data networking products and/or security products.
Strong English skills both written and verbal.
Good to Have:
Centralized Configuration Management Tools
SQL syntax & select statement design
VM/Cloud Environments
Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).
Educational Requirement:
Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe
$46k-63k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Hisense USA 3.6
Information systems technician job in Suwanee, GA
Job DescriptionSalary:
Responsibilities:
Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
Be available to receive phone calls all day.
Assist in the repair of HA & CE product.
Maintain training to improve product knowledge.
Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
Make decisions based on the best interests of customer & Hisense.
Investigate field failure data & update R&D/Factory.
Other duties as assigned.
Qualifications:
Associates or 2-year tech school degree
1-5 years hands on field repair of home appliance or TV products.
Strong communication and interpersonal skills
Knowledge of various software programs such as Windows, email, Word and Excel
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
$40k-66k yearly est. 14d ago
IT Support Technician
Titan Specialty 4.6
Information systems technician job in McDonough, GA
The Specialty Division of Titan International is looking for an Information Technology Support Technician to work at our Distribution Center in McDonough, GA. The IT Support Technician is responsible for providing personal computer, local area network, and production-related IT support to employees at a particular site and/or across the company. The position reports to the IT Manager, Infrastructure and Cyber Security.
The position requires the ability to collaborate across departments, attention to detail, accuracy, high energy, forward thinking and the ability to adapt to changing business requirements while maintaining consistent, reliable, and cost-effective IT solutions and services.
Essential Duties and Responsibilities:
Work with Manager to establish challenging goals, plans and objectives that support the company's vision
Install, test, troubleshoot, upgrade and maintain personal computers, local area networks and other IT related equipment
Provide technical support to IT and non-IT employees
Perform operating system and/or application software updates in a timely and thoughtful fashion and in compliance with IT policies, procedures and plans
Research and recommend solutions to improve business performance and/or reduce cost
Configure, test, debug and document device and software configurations, as appropriate
Perform IT activities to ensure positive results are achieved in the areas of customer service, on-time delivery and business case attainment
Maintain compliance to all IT policies and procedures
Design and implement lean concepts and principles within the IT function and fully support lean initiatives throughout the company
Support a positive work environment-based mutual respect, honesty, team work and continuous improvement
Maintain 24x7 availability to address critical business and/or IT issues
Installation, administration, maintenance and support of Windows networks
Hardware setup/maintenance for PCs, printers, label printers, switches, projectors, fax machines, video conferencing equipment, scan guns, and tablets
Support Cisco wireless infrastructure and associated Windows/Android Mobile handheld scanners is preferred by not required
Serve as primary point of contact for local IT supplier
Serves as primary point of contact for phone system maintenance and repairs; experience with Ring Central phone systems is a plus
Install, configure and assist users with Microsoft Office products
Manage users, computers and groups in Active Directory
Manage local network file shares and permissions
Primary contact for local backup and restore operations
Perform other related duties as assigned
Qualifications
Education and Experience Required:
Associates degree, required
Minimum of five years' experience of successful and progressive IT applications and/or business analyst experience
Certification, degree, or proven knowledge base in specific skill set
Ability to provide oral and written communication to all levels of employees within the Company and vendors as it relates to this position & to safety regulations
Must agree to wear proper clothes and shoes approved for this job
Experience in Manufacturing and/or distribution is preferred but not required
Exposure to other supporting information technologies such as barcoding, production scheduling, and JD Edwards EnterpriseOne is a plus
Experience working with business owners and employees to help drive significant improvements in business performance
Successful track record in driving continuous improvement within an organization utilizing lean and six-sigma tools
Personal Trait Profile:
Provide clear and concise oral and written communication to all levels of employees within the company
Maintain a high level of confidentiality as needed
Organize and prioritize work
Manage multiple projects simultaneously
Work up, down, and across the organization as a team player
$50k-77k yearly est. 17d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Information systems technician job in Atlanta, GA
About Aviation Electronics, Electrical, and Computer SystemsTechnicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-88k yearly est. 21d ago
Technology Support Analyst
Morehouse College Portal 4.2
Information systems technician job in Atlanta, GA
Morehouse College seeks a highly motivated, creative, dynamic, and collaborative individual to fill the position of Technology Support Analyst. This position is responsible for supporting technology in classrooms for face-to-face instruction and assisting with teleconferencing, audio/visual, hardware/software, peripheral devices, multimedia platforms, and emerging technology. Troubleshoot technology issues while classes/events are in session. Support a wide array of applications on both Windows and MAC operating systems. Contribute to the daily workload of the Service Desk. Provide excellent service to the faculty, staff, students, and the broader Morehouse College campus community. The successful candidate will be expected to be flexible, highly organized with great attention to detail, and able to work under pressure while maintaining a professional, courteous, and customer service-focused attitude at all times
Physical Demands
The Technology Support Analyst will, on a routine and daily basis, be required to sit or stand for prolonged periods of time. The technology support analyst may be required to lift, move or carry computer equipment up to fifty (50) pounds. It may be required to bend, kneel, and crawl under desks and cabinets in certain situations. Incumbents may occasionally be exposed to allergens while performing essential functions of the job.
Required Qualifications
Bachelor's degree or 5 years of experience required.
Preferred Qualifications
Preferred higher education experience working with various distance learning technologies, audiovisual equipment, networked computers, and various multimedia and productivity software.
$44k-52k yearly est. 60d+ ago
Help Desk Technician
Yancey Bros. Co 3.9
Information systems technician job in Austell, GA
Job DescriptionWho We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance.
Primary Responsibilities:
Respond to end user requests via phone, email, ticketing system, or in person
Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc)
Installs, configures, and maintains software and operating systems
Administers workstation assets by tracking computer equipment and installed software
End user training as required
Create/Update/Delete user accounts
Assists Network Administrator with network and server maintenance
Monitors and maintains applications and hardware
Monitors and maintain server and network backups
Gather and respond to feedback from end user surveys
Document procedures for IT and end users
Document work orders and keep users up-to-date on their cases
Generate reports on tickets, assets, accounts, etc. as required
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a working knowledge of TCP/IP networks, PC's and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.
Education/Experience:
High school diploma or equivalent preferred.
Required Qualifications/Skills:
Excellent verbal and written communication skills for technical and non-technical audiences
Excellent customer services skills
Excellent technical problem solving skills and the ability to understand complex and abstract concepts
A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.
A good working knowledge of voice and data cables, jacks, and patch panels
A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.
Working knowledge of Active Directory, group policy, NTFS security
Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable.
Ability to analyze problems and solve them through your own research and by drawing your own conclusions.
Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC.
Ability to manage multiple tasks and establish priorities
Ability to function effectively as a team member within IT as well as other areas of the organization.
Ability to lift up to 60 lbs to a height of 4 ft regularly
Ability to diagnose and repair software problems remotely
Ability to work well under moderate pressure
Good working knowledge of the Windows command line
Ability to script installs and administrative tasks is preferred, but not required
Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day.
Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches)
Attention to detail
Preferred Qualifications/Skills:
Bachelors' degree preferred, but not required
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
$44k-80k yearly est. 15d ago
desktop support
Artech Information System 4.8
Information systems technician job in Atlanta, GA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title:
Deskside Support Representative Distributed Client Services
Job ID:
#
17-71936
Location:
atlanta,GA
Duration:
: 1 year (with possible extension)
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications.
Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems.
Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems.
Must have good verbal and written skills, as well as ability to interact positively with clients.
Excellent soft skills are a must. Previous retail experience (i.e. Apple Store, Geek Squad) is a plus.
Candidates should have valid driver's license and reliable transportation.
Work is done at customer location.
Additional Information
For more information, Please contact
Shubham
************
$42k-55k yearly est. 1d ago
IT Support Specialist
Frazier & Deeter 4.5
Information systems technician job in Atlanta, GA
Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With offices in Atlanta, Alpharetta, Charlotte, Columbia, Huntsville, Las Vegas, London, Nashville, Pensacola, Tampa, Towson and Winter Haven there is a spot for you!
We serve clients of all sizes across the United States and the globe, with a suite of services that grows every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.
With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.
Job details:
Are you customer service oriented, driven, and want to grow in your IT career? At Frazier & Deeter, you will be part of IT professionals dedicated to serving our firm's needs. With our IT Team located in Atlanta, you will be representing our Team in the Charlotte office. The Help Desk Support Specialist will provide general upkeep and maintenance of our industry-specific systems and equipment and serve as the primary contact for desktop and help desk services. The Help Desk Support Specialist will report directly to the IT support manager.
Responsibilities:
Manage helpdesk tickets, ensuring effective team communication
Configure, deploy, and support IT equipment, applications, and systems
Provide technical support, troubleshooting, and issue resolution
Administer user accounts, including provisioning/deprovisioning
Improve IT workflows and documentation with the team
Offer in-person IT support, including setup and takedown of components
Handle local site moves, new hires, and workstation setup
Develop and implement automation scripts for IT efficiency
Utilize Microsoft Intune for device management and security
Automate user provisioning and deprovisioning
Create and maintain PowerShell scripts for configuration/troubleshooting
Identify automation opportunities and enhance workflows
Provide remote Intune support, policy enforcement, and troubleshooting
Requirements:
Experience with automation tools (PowerShell).
Hands-on experience with Microsoft Intune for device and application management.
Knowledge of endpoint security policies and compliance enforcement via Intune.
Ability to develop and maintain automation scripts for IT support tasks.
Familiarity with cloud-based IT management solutions (Azure AD, Intune, etc.).
Strong troubleshooting skills, particularly in automated workflows and system integrations.
$50k-66k yearly est. Auto-Apply 6d ago
IT Technician
Academy of Scholars 4.1
Information systems technician job in Decatur, GA
Job Description
Are you passionate about technology and eager to solve IT challenges while making a difference in a school community?
We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In
this role, you will support students, teachers, and staff with their technology needs in a
friendly, patient, and professional manner. This is a great opportunity for someone looking
to start or grow their career in IT while contributing to a positive learning environment.
Key Responsibilities
Install and set up PC hardware, peripherals, and classroom technology.
Inspect, maintain, and repair computer equipment (e.g., keyboards, mice,
projectors, smart boards).
Install, configure, and manage software according to specifications.
Set up and maintain local networks, ensuring connectivity and functionality for school systems.
Monitor and maintain network security, backups, and privacy protocols.
Provide technical support and prompt troubleshooting for teachers, students, and staff.
Assist with technology integration in classrooms and staff training on new systems or applications.
Keep accurate records of repairs, system issues, and maintenance activities.
Track and maintain hardware/software inventory and IT-related expenses.
Recommend IT equipment purchases based on school needs.
Requirements
Basic knowledge of computer hardware, operating systems, and networks.
Strong problem-solving skills and attention to detail.
Calm, patient, and professional demeanor, with the ability to work well with children and educators.
Excellent communication and interpersonal skills.
Ability to manage time effectively and prioritize tasks in a school setting.
Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome).
Background check and clearance required for working in an educational environment.
CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required.
Who We're Looking For:
A friendly, reliable, and supportive team member who enjoys helping others, learns
quickly, and is committed to maintaining a safe and positive learning environment through
technology support.
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$39k-50k yearly est. 17d ago
IT Tier Tech 1
Classic Collision 4.2
Information systems technician job in Sandy Springs, GA
Classic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be responsible for answering, commenting, and replying to open tickets during downtime. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package
Responds to user inquiries and diagnoses issues through effective communication.
Manages a streamlined problem-solving process encompassing problem identification, research, isolation, resolution, and follow-up actions.
Addresses intricate technical problems by conducting thorough research and providing effective solutions.
Offers technical support via phone calls, emails, and user requests, ensuring prompt assistance.
Records, monitors, and tracks issues meticulously to ensure timely and effective resolution.
Provides advanced support to end users for PC, server, or mainframe applications and hardware.
Collaborates with network services, software systems engineering, and applications development teams to restore services and identify core issues.
Reproduces user problems to troubleshoot operational challenges successfully.
Proposes system modifications to minimize user-related problems.
Handles equipment returns onsite by conducting cleanup, testing, reimaging, and returning to inventory (Windows PCs).
Performs onsite asset tagging and conducts inventory counts for existing stock (must be able to lift up to 50lbs without assistance).
Contributes to knowledge management by creating articles. After resolving an incident, documents the process as a knowledge management article for future reference, stored in Remedy.
May receive training for Critical Incident Response, Account Management, or Problem Management responsibilities.
Qualifications for IT Tier 2 Support Technician (Hybrid):
Education:
High School Diploma or equivalent.
Some college coursework is a plus.
Experience:
Minimum of 1 year of experience in a helpdesk or IT support role.
Skills and Abilities:
Strong technical expertise in IT support and troubleshooting.
Excellent communication skills, both verbal and written.
Proficient problem-solving abilities.
Detail-oriented with a focus on issue tracking and documentation.
Adept at collaborating with cross-functional teams.
Competence in equipment management.
Ability and willingness to travel as required for on-site support.
These qualifications are essential for success in the IT Tier 1 Support Technician role
Classic Collision welcomes diversity and is an EEO Employer.
$40k-71k yearly est. Auto-Apply 60d+ ago
Help Desk Level 1 Technician
Aldridge Pite LLP 3.8
Information systems technician job in Atlanta, GA
Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. Specific Duties, Activities and Responsibilities Level 1 Tech Support for ALL tickets that come into the Help Desk system
Contact the ticket owner within designated amount of time to communicate status
Assess urgency of each ticket to determine response priority
Take ownership of the IT Help Desk help meet internal SLA
Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
Set up new user computers and help with office moves when necessary
Assist with other duties and special projects as needed.
Assist with other duties and special projects as needed.
Job Requirements
High school diploma; Bachelor's degree preferred
At least one year of supporting end users in a large environment
Law office experience preferred
MCP or A+ certification
General Competency Factors
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm's vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.
$36k-59k yearly est. 17d ago
Technical Support Specialist II
National Commission On Certification of Physicians 4.1
Information systems technician job in Johns Creek, GA
Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.
As the Technical Support Specialist, you will be responsible for daily administration and technical support of infrastructure services that facilitate day-to-day operation for all end users.
Reports To: Senior Director of Infrastructure and Security
Who We Are
National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs.
Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is on-site, which means that employees in on-site positions work all of their work hours onsite in the NCCPA headquarters except for occasional telecommuting at the discretion of their manager or occasional work travel.
Why Work at NCCPA
We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we've been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region.
How Will You Make a Difference? You will…
Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience.
Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures
Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures.
Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc.
Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software.
Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc.
Hard Skills You Will Have
Bachelor's degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered.
At least three years of professional experience working in Information Technology.
Soft Skills You Will Have
Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects.
Your excellent verbal and written communication skills with internal and external customers.
Your interpersonal skills and ability to collaborate with cross-functional teams.
Your ability to multitask and quickly adapt to changing/conflicting priorities as required.
Aptitude for customer service, problem solving, exploring, and learning new technology.
Extra Skills You Can Bring Along
Prior IT support or system administration experience.
Familiarity with help desk ticketing systems
Advanced knowledge of Windows Operating Systems.
Knowledge of Mac OS and Linux
Audio/video support experience.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at ************.
$37k-68k yearly est. Auto-Apply 18d ago
Learn more about information systems technician jobs
How much does an information systems technician earn in Marietta, GA?
The average information systems technician in Marietta, GA earns between $27,000 and $68,000 annually. This compares to the national average information systems technician range of $28,000 to $74,000.
Average information systems technician salary in Marietta, GA
$43,000
What are the biggest employers of Information Systems Technicians in Marietta, GA?
The biggest employers of Information Systems Technicians in Marietta, GA are: