Information systems technician jobs in New Mexico - 584 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

We are excited to announce an upcoming opportunity for two Help Desk Technicians to join our Managed Services Department in 2026. As a vital member of our team, you will be the fifth addition to a dedicated team, responsible for supporting both our valued customers and internal colleagues. If you enjoy solving diverse technology needs and managing a dynamic help desk system, this role is for you! Key Responsibilities Serve as the first point of contact for technical assistance via telephone, email, or our Help Desk ticketing system. Perform remote troubleshooting using diagnostic techniques to identify and resolve issues. Provide accurate information regarding business-related products and services. Document and manage customer issues in our ticket database. Guide customers through problem-solving processes and follow up to ensure resolution. Conduct daily status checks and troubleshoot computer-related issues. Install, modify, and repair computer hardware and software. Manage and resolve help desk requests efficiently and communicate status updates to end users. Perform additional duties as assigned by management. Qualifications A minimum of two years' experience in a systems or network-related field or an equivalent combination of education and experience. Proficiency in PC and networking troubleshooting. Excellent communication skills with the ability to de-escalate customer situations. Strong critical thinking and problem-solving abilities. Valid driver's license and completion of Network+ and A+ certifications. Why Tularosa Communications? At Tularosa Communications, our employees are the cornerstone of our success. We provide exceptional services to our customers, and in recognition of our team's dedication, we offer a comprehensive benefits package, including: Medical, dental, and vision coverage Vacation and sick leave 401(k) plan with an 8% employer match Accidental death and dismemberment insurance Relocation assistance Life insurance Counseling assistance, wellness programs, health fairs, active safety initiatives Company-sponsored training opportunities We pride ourselves on fostering a healthy work-life balance and providing a supportive environment that encourages professional development. How to Apply If you are interested in joining our team and possess the relevant experience, we encourage you to apply! For more information or to discuss the position further, please contact Alex Russo at: Phone: ************ Text: ************ Email: ARusso@tbtcnet We look forward to welcoming our next outstanding employee and helping you embark on a fulfilling career journey with us! Successful attainment of this position is contingent upon the return of a background check and drug test.

Training/Base pay rate of $20.00 per hour. The Base rate increases by .50 upon completion of sixty days of employment. We have a Guaranteed Hourly Rate of $25.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills. If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay. However, the earning potential is much higher! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $500.00, paid in two installments: $250.00 at 60 days of employment and $250.00 at 6 months. About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Successfully upsell products and services to customers while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential! #INSSMST #ZR

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.

Job DescriptionSalary: DOE As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software issues, and assist in maintaining the overall functionality of the organization's IT infrastructure. Key Responsibilities: Provide first-level technical support to end-users via phone, email, or in person. Assist users with hardware and software issues, troubleshooting problems to resolution. Install, configure, and maintain computer systems and peripherals. Assist in the setup and maintenance of local area networks (LANs). Troubleshoot basic network connectivity issues. Support users in accessing and utilizing network resources. Install and update software applications on user devices. Perform routine maintenance on computer hardware, including upgrades and repairs. Assist in managing inventory and tracking hardware assets. Implement and follow security best practices to protect against unauthorized access and data breaches. Assist in antivirus and anti-malware management. Maintain accurate records of support activities, hardware, and software inventory. Document troubleshooting procedures and solutions for future reference. Provide basic training to end-users on the use of hardware and software. Collaborate with other IT team members to resolve complex issues. Qualifications: Education: High school diploma or equivalent. Some college coursework or a degree in a relevant field is a plus. Technical Skills: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with networking concepts is a plus. Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users. Problem-Solving: Strong problem-solving skills and the ability to think critically. Customer Service: Excellent customer service skills and a positive attitude. Team Player: Ability to work effectively in a collaborative team environment. Adaptability: Willingness to learn and adapt to new technologies and challenges.esponsibilities: - Provide desktop support to end-users, troubleshooting hardware and software issues - Install, configure, and maintain computer hardware and software - Set up and manage user accounts and permissions - Monitor and maintain computer systems and networks - Analyze system logs and identify potential issues - Implement security measures to protect data and systems - Assist with the setup and maintenance of network equipment, including routers, switches, and firewalls - Collaborate with other IT team members to resolve complex technical issues - Provide excellent customer service and communicate effectively with end-users Experience: - Minimum of 2 years of experience in a similar IT support role - Proficient in Windows operating systems (Windows 10, Windows Server) - Experience with Active Directory, Group Policy Objects (GPO), and virtual private networks (VPN) - Knowledge of computer hardware components and troubleshooting techniques - Ability to analyze technical problems and find effective solutions - Strong communication skills, both verbal and written - Familiarity with Mac OS is a plus - Understanding of local area networks (LAN) and network protocols If you are a skilled IT Technician looking for an exciting opportunity to contribute to a dynamic team, we want to hear from you. Apply today!

Full-time Description This position is on on-site position. You will be required to move within a two-hour radius of Artesia, NM. This position is responsible for the development, maintenance, and support of the Geographic Information Systems (GIS) used in 911 operations. The GIS Analyst / System Support Specialist ensures accuracy, integrity, and timely updating of spatial data that is critical to emergency response. In addition to core GIS responsibilities, this position assists with provisioning, configuration, and support of 911 systems, including but not limited to, Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and other mission-critical applications. The role requires coordination with public safety personnel, IT staff, vendors, and external agencies to ensure reliable systems performance and geographic data accuracy. This position provides on-call technical support for dispatch operations and offers backup support to the Network Systems Administrator as needed. Requirements Essential Job Functions · Create, administer, maintain and update GIS datasets in REDA to ensure accurate up-to-date information. · Perform spatial data analysis and mapping to support emergency response planning and operations. · Maintain datasets including address points, street centerline, jurisdictional boundary, and Emergency Service Zone (ESZ) datasets in compliance with state and national standards. · Coordinate GIS data sharing and integration with local municipalities, utilities, and state agencies. · Ensure REDA GIS data meet or exceed all local, state, and federal standards related to mapping and addressing. · Provision and maintain data and configurations within CAD, RMS, and 911 call-taking systems. · Assist with the testing, deploying, and implementation of software upgrades, patches, and new technologies. · Troubleshoot and resolve issues related to geolocation, call routing, and system integration and CAD performance. · Contribute to REDA's NG911 (Next Generation 911) data readiness and compliance efforts. · Provide GIS and systems support during major incidents or planned events. · Train and support users on GIS tools, CAD/RMS interfaces, and other applications. · Document system configurations, updates, and procedures. · Provide help desk support to end users as needed. · Assist agencies with deploying mobile software that connects back to REDA infrastructure. · Provides reports and analysis to the REDA Executive Director and Board upon request. · Attend relevant training as permitted. · Participate in on-call support rotation. · Work outside normal hours, including holidays, nights, and weekends, may be required. · Perform other duties as assigned or required. Note: This information is intended to be descriptive of the key responsibilities of the position. The above does not identify all duties performed by any single incumbent in this position. Attendance and overtime are essential functions of this position. General Skills for the Position · Effective oral and written communications and interpersonal communications · GIS data editing, geoprocessing, and map production · Using SQL and scripting tools (Python, ModelBuilder) for GIS workflows · Troubleshooting and problem-solving complex systems · Managing and maintaining geospatial and tabular data in enterprise environments Minimum Qualifications · Must be 18 years of age at time of hire · High School Diploma or GED Certificate · Successfully pass a criminal and employment background check · Eligibility to work in the US · Must possess a valid driver's license · Must successfully pass a pre-employment drug screen · Must have NO marijuana use within the last year · Must have NO other illegal drug use in the last three years · Associate's degree in Geography, Geographic Information Systems, Information Technology, or a related field preferred. · Two (2) years of experience in computer networks, hardware, software, and data communications required. Experience with GIS in a public safety, government, or utility setting preferred. · Experience with CAD and/or RMS systems is strongly preferred. · Must have strong organizational skills · Must be knowledgeable of proper grammar and basic office procedures (letters, forms, memos and reports). · Must be detail oriented · Must be able to handle stressful situations while maintaining a positive attitude · Must be able to recognize, work with and maintain confidential information Note: Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability, and character to successfully perform the job will be considered. Knowledge of: · GIS concepts, principles, and practices. · Esri ArcGIS software suite (ArcGIS Pro, ArcMap, ArcGIS Online, etc.) · Spatial data standards (NENA, FGDC) and NG911 requirements · Addressing systems, GPS data, and geospatial data management · Public safety operations and terminology · Knowledge of enhanced wireline technology, wireless technology, and technology industry trends as it relates to 9-1-1 processing of calls · Knowledge of communications systems, i.e. telephone, radio, CAD (including systems architecture and integration), RMS, MDT (mobile data terminals), and paging · Knowledge of state and city codes Ability to: · Work Independently and collaboratively in a high-stakes environment · Communicate clearly and concisely, both orally and in writing · Communicate effectively with technical and non-technical personnel · Handle multiple projects and priorities with attention to detail · Respond quickly and efficiently to emergency systems issues · Maintain confidentiality and security of sensitive public safety information · Develop and maintain effective working relationships with employees, the public, officials and personnel from REDA, other jurisdictions, departments or agencies Work Environment (Essential Functions) · Work is performed in an indoor, open-space environment and stationary setting. Incumbents work with and are surrounded by computerized control panels that require detailed dexterity. Most of the time is spent in a seated position; however, there is freedom to stand and move in a limited area. Physical Demands typically involve, but are not limited to: Hearing and Speaking Hear, understand, and respond to verbal information in person, and by phone. Speak clearly and concisely in English Hear, understand and respond using radio consoles, telephone/radio headsets, multiline telephones systems, and complex communications equipment. Seeing and reading See, read, and understand written information and instructions in all forms, including handwritten, hard copy, or electronic communications formats. See and use all related communications equipment including telephone/radio headsets, multi-line telephone systems, lease line teletypes, computer consoles, and data communications terminals. See color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles. Mental acuity and alertness Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations. Engage in frequent interpersonal interactions that are stressful or sensitive in nature. Handle difficult interpersonal interactions and complaints with tact and diplomacy. Manage and accomplish multiple priorities and diverse responsibilities with a high level of accuracy. Think and apply judgment, discretion, and initiative in accomplishing work. Work effectively despite sleep pattern disruptions because of irregular shift work and overtime. Manual dexterity and typing Extensive use of computers, keyboards, office equipment, and similar specialized technical and electronic equipment commonly found in communication centers. Performing multiple tasks requiring manual dexterity at the same writing legibly. Frequently required to use hand and finger dexterity to handle or feel objects, tools or controls and reach with hands and arms. Physical dexterity Sit for extended periods of time; stand or walk as necessary. Sit for extended periods of time particularly during high-stress situations. Stretch, reach, or lift objects or materials that may be up to 50 pounds in weight. Salary Description Starting $28.87/hour DOQ

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community. Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. Base Pay starting at $18.50/hr, depending on experience. Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation. Essential Duties and Responsibilities: * Adherence to the attendance and punctuality policies of Goodwill. * Exhibit excellent customer service skills as related to your position. * Monitor and respond quickly to incoming requests relate to IT issues. * Respond to requests for technical assistance over the phone, email or via a ticketing system. * Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. * Maintain user PCs, including upgrades and configuration as needed. * Resolve basic problems while referring more complex problems to intermediate and/or senior level. * Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved. * Ensure HIPAA compliance. * Maintain confidentially of all privileged information. * Perform other incidental and related duties as required and assigned. Requirements * Knowledge of Windows 11 Support experience. * Knowledge of Computer imaging software. * Experience working in an IT helpdesk environment. * Knowledge of and compliance with all safety policies and procedures. * Knowledge of a variety of software, technologies, and applications. * Skill in system troubleshooting and problem-solving. * Ability to exhibit excellent customer service skills. * Ability to read, write and understand English. * Ability to carry out instructions in verbal and written format. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. * Ability to travel when needed across several locations within New Mexico. * Must possess and maintain a valid New Mexico Driver's License Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * High school diploma or equivalent. * One year related work experience in help desk environment preferred. * One year Windows environment preferred. Salary Description $18.50/hr

The IT Technician is responsible for effective provisioning, installation/configuration, operation, and maintenance of IT systems hardware and software and related infrastructure. This would be a perfect opportunity for someone looking to work in a technology diverse environment with an opportunity to learn systems and expand your skill level. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Support end users by resolving issues reported by end users. Provide installation, maintenance, and repair of end user hardware. Monitor and work to complete customer submitted support tickets and requests as received. Deploy new hardware and software as required. Assist in creation of new user accounts by provisioning and administer user credentials, access rights, permissions, and control systems. Consult with end users on the performance aspects of the software applications and hardware to discover trends and increase effectiveness. Assist in implementation of various IT projects to enhance operations to include networking, system security, telecom, and other related areas. Develop and maintain strong, positive working relationships with departments. Other duties as assigned. KNOWLEDGE AND EXPERIENCE Required High school or high school equivalent is required. Computer support and ability to communicate in a professional manner. Organizational, problem-solving, and time management skills. Ability to work independently, with a team member, and manage deadlines. Preferred Associate's Degree in Information Technology or related field is preferred. Previous experience working in information technology or in a related capacity. Exposure to AD, Windows, computer hardware, common software applications, printers, and other typical office equipment. Understanding of DHCP, IP, DNS, VPN, basic network architecture and basic server technologies. Knowledge of technical management, information analysis and of computer hardware/software systems. Microsoft or other IT certifications. LEVEL AND DEGREE OF SUPERVISION Supervised by Director of Information Technology. Supervision to include all in-service training sessions, team meetings, general staff meetings and any specialized training as required by contract terms. Expected to be self-motivated, analytical, and work closely with all GCLC staff. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity. Must be able to lift and push up to 50 pounds at times. Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.

Job Description MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator (Secret Clearance) About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients. Position Title: Help Desk Support Technician/ Event Coordinator (Secret Clearance) Position Summary: MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator who will be responsible for supporting USAF Distributed Mission Operations Center (DMOC) at Kirtland AFB, NM. Responsibilities: Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnose, identify, isolate and analyze problems utilizing historical database records. May route calls to product line specialists. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Occasional work outside of standard work hours may be required. Qualifications: High School diploma or equivalent and 2 years additional education and/or related experience. DoD 8570 IAT-II certification (CompTIA Sec+ or higher). Employment contingent upon holding current certification or successfully passing Security Plus exam within 60 days of hire. Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required. _______________________________________________________ MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. ******************** E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. MILVETS Systems Technology, Inc. (“MILVETS”) uses JazzHR Talent Fit AI to assist in candidate evaluation. This tool leverages artificial intelligence to generate insights but does not make autonomous hiring decisions. All employment decisions are made solely by MILVETS' recruitment and management teams. Candidate data processed through JazzHR Talent Fit AI is handled in compliance with applicable privacy and data protection regulations, including GDPR, and MILVETS' internal policies. MILVETS is an Equal Opportunity Employer (EOE) and complies with all relevant EEOC regulations to ensure fair and equitable hiring practices. By applying, candidates acknowledge and consent to the use of this tool for recruitment purposes. Powered by JazzHR wo Fa7J4QTj

Singleton Schreiber, LLP is seeking an IT Help Desk Support Specialist to provide technical, and systems support to our New Mexico offices and other locations. This role offers a unique opportunity for a motivated and versatile IT Help Desk Support Specialist to get hands-on with a variety of technologies while making a tangible impact on the organization's infrastructure. This will be a hybrid position, based in our Albuquerque, New Mexico office. SALARY AND BENEFITS: $25.00- $28.00 per hour. Actual compensation may vary based on factors such as location, skills, experience, and qualifications. Job duties will include: Provide in person virtual support for desktop/laptop issues, including hardware, software, and peripheral troubleshooting. Respond to and resolve helpdesk tickets in a timely and professional manner. Set up and deploy computers, monitors, keyboards, and other hardware for new hires and office locations. Install, configure, and troubleshoot Windows, Microsoft Office Suite, Zoom, Adobe, SharePoint, RingCentral and legal-specific applications (e.g., Filevine, NetDocuments, Relativity, SmartAdvocate, Everlaw, CaseAnywhere, etc.). Assist with user account creation, password resets, and access rights using Active Directory, Microsoft 365, and other systems. Maintain IT asset inventory and documentation of procedures. Maintain software, hardware, and networks across all office locations. Ensuring the security and efficiency of IT infrastructure through monitoring and maintenance of firewalls and network configurations. Acting as a self-starter and independent worker who can drive projects forward. Creating, documenting, and implementing strategies for improving IT processes and systems. Travel to various office locations to support on-site infrastructure needs and desktop support. QUALIFICATION AND REQUIREMENTS: 2+ years of desktop support experience in a professional services or law firm environment. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Hands-on experience managing and troubleshooting tools such as Zoom, RingCentral, Adobe, OneDrive, Office 365, SharePoint, and Exchange Online. Strong problem-solving skills and the ability to work autonomously while managing multiple responsibilities. Excellent communication skills, with an ability to collaborate effectively with team members and end-users. Ability to travel to other office locations to provide on-site support. Project management skills, including vendor coordination and team leadership.

Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned , which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems . Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.

Job Code **5464** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=5464) Eagle Harbor is looking for a **PC Support Technician II** that resolves technical problems in a service desk environment, uses expertise in customer service and technical knowledge gained from prior service desk experience to resolve issues surrounding installation, usage, and training on software and/or hardware products; will assist with classroom support and service desk projects as they arise. Qualified candidates should note this position is full-time onsite. The PC Support Technician II responsibilities and duties are as follows: **Description of Responsibilities:** + Provide technical assistance to instructors, students and users in response to requests submitted either in person, via Revelation ticketing, emails, or by phone. + Respond to trouble tickets, follow up with users and resolve issues in a timely manner + Complete special tasks and projects assigned by the Service Desk Supervisor + Setup and support computers/printers/projectors, and Smart Boards for classrooms in a networked and stand-alone environment + Performs all duties according to established guidelines, SOPs and policies. + Maintain hardware inventory as related to government computer equipment + Maintain software inventories for user-based applications + Create and maintain user and e-mail accounts within Windows Active Directory and Microsoft Exchange. + Communicate and escalate issues to the Service Desk Supervisor; work and communicate issues as necessary with other members of the IT Department + Perform work duties with minimal supervision + Maintaining and managing Enterprise Imagining Solutions. + Maintaining and configuring IT service management software. + Incorporate customer feedback to continuously improve service delivery. + Other duties as assigned. **Degree/Education/Certification Requirements:** + Bachelor's degree in computer science, information technology or a minimum of 4 years related work experience. + COMPTIA A+ certification required or must be able to obtain within 6 months of employment. + ITIL certification required or must be able to obtain. **Required Skills and Experience:** + Must be proficient with Windows OS 10 in a stand-alone and networked environment. + Proficient in the deployment, troubleshooting, and use of Microsoft 365 (MS Office suite). + Familiar with IT service management ticketing systems. + Experience with smart card multi-factor authentication. + Excellent organizational, communication, and customer service skills are a must. + Must be able to work as a productive team member and as an individual. + Must be proficient in all facets of PC installation, repair, and configuration. + Experience in using Active Directory for user account and group management. + Experience using Microsoft Exchange for mailbox and distribution group management. + Experience in the management of Virtual Desktop environments (VMWare - Horizon) is preferred. + Must be skilled in the use of image deployment technologies. + Proficient in both networked and local print management. + Knowledge of and experience with full disk encryption technologies. + Must be able to create, maintain, and follow technical documentation (SOPs). + Must possess excellent troubleshooting skills. + ·Must display excellent attention to detail. **Desired Skills and Experience:** + Bachelor's degree in computer science, or other related IT field. + Must possess excellent troubleshooting skills + A+ preferred certification preferred. + ITIL certification required or must be able to obtain. **Position located in Albuquerque, NM** **Please apply at:** *************************************************** Requisition?org=GATEWAYVENT&cws=69&rid=5464 VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers/information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Familiarity with Windows Operating system and Microsoft Office Suite Create and update Service Now tickets Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Qualifications Applicant must possess refined critical thinking skills, should be a self-starter, should be diplomatic, multi-task capable, adaptive to a dynamic environment, and should be dependable and reliable. Ability to interface well with customers at various levels of seniority in a variety of different fields is essential Excellent written and verbal communication skills Ability to adapt well to diverse environments and work collaboratively in a dynamic team setting Prior experience in a government consulting services environment is preferred. This position may require occasional after-hours call-ins for emergency response. Employees in this role must provide a personal cell phone number for contact purposes. Valid state driver's license required and capable of operating a motor vehicle. DoD Secret clearance is required or the ability to obtain an Interim clearance. Minimum DoD 8570/8140 IAT-I + CE certification required. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Responsibilities & Qualifications** **RESPONSIBILITIES** The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. + Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. + Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred + Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation + Maintains required documentation of Tier 1 processes and SOPs + Deployment, configuration and troubleshooting of Windows 10 SDC + Knowledge of common protocols and basic Network Troubleshooting + Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software + Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates + Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues + Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation + Troubleshoot and configure peripheral devices, system hardware and MFDs + Support enterprise applications on Apple iOS and other mobile devices + Maintain, support and troubleshoot both classified and unclassified VTC systems + Scheduling and facilitating of all unit VTC **REQUIRED QUALIFICATIONS** + Active Secret clearance required + DoD 8570 IAT I certification required + Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. + 1-3 years of experience + Prior experience in a government consulting services environment is preferred **Overview** We are seeking a **Client Support Technician** to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Kirtland AFB, New Mexico + Type of environment: Business environment + Noise level: Medium-Loud + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: US Clearance: Active Secret or higher **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-NM-Albuquerque_ **ID** _2025-7448_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_