Information systems technician jobs in Ohio

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

he Intersect Group is hiring for a technical support specialist, supporting a large retail client in the Enon, OH area. You will be supporting a large store refresh initiative where you will be providing phone and back-end support (decommission, installs, provisioning, etc.) to onsite technicians. Individuals should possess a background within technical support/help desk, and be comfortable with troubleshooting networks, systems/servers, and mobile devices. This is a very large project tied to the conversion of Speedway's old store systems to the new 7-11/Speedway system called RIS 2.0 that is being rolled out as the store system standard across all locations. Both are homegrown systems. This initiative is affecting every technology in the stores...mobile checkout, POS, desktop, gas etc. These analysts are responsible for the hands on work and switching over from the old system to the new system. Fielding calls and doing the end to end implementation. Ideally closing the store and completing within 4-6 hours. Right now they are implementing RIS 2.0 to about 6 stores a day right now but need to get to 12 a day stat These are high level tech support roles so the technical acumen has to be there. This is a heavy customer service driven role as well so intangibles are just as important. These are mid to senior level technicians Bill rate $40 Pay $20 and up 3 month contract through the end of the year but highly likely it will extend 5 days onsite at Speedway Headquarters in Enon, OH: Address: 500 Speedway Dr, Enon, OH 45323 Interview Process: Manager will give us access to his calendar and we just schedule our candidates on his calendar! 30 minute teams interview and offer Must Haves: Some technical expertise-doesn't matter what kind of IT exp....education and certs could be included. No developers or programmers Nice to Haves: Windows exp Network exp Helpdesk exp POS exp Retail exp Gas station exp

Eckinger Construction Company, Inc. Canton, Ohio | Full-Time Eckinger Construction is creating a new hybrid role for a Full-Stack .NET Developer who will also support IT systems and managed services across our family of companies. This position is approximately 60-75% software development and 25-40% IT support & systems administration. Our internal applications use .NET, SQL, and DevExpress components, and integrate extensively with external platforms-especially QuickBooks Online (QBO) via REST APIs. This role will help modernize and expand our software ecosystem, support our IT infrastructure, and contribute to future strategic initiatives including AI-driven enhancements to internal tools and workflows. Key Responsibilities Full-Stack Development (60-75%) • Develop and maintain .NET / C# applications using DevExpress UI controls, reporting tools, and components. • Build and refine REST API integrations, with emphasis on QuickBooks Online (push/pull data, OAuth 2.0). • Design and optimize SQL database structures, stored procedures, ETL logic, and data flows. • Create automations, workflow tools, dashboards, and integrations that improve operational efficiency. • Participate in the architectural design of future enhancements, including AI-assisted features. • Maintain source control practices and deployment workflows. • Document code, integrations, database models, and business logic. IT Managed Services & Microsoft 365 Support (25-40%) • Provide Tier 1-2 IT support across all operating companies. • Support and maintain Microsoft OneDrive and SharePoint. • Support Microsoft 365 applications, Windows devices, VPN, printers, and networking basics. • Assist with security, account management, and hardware lifecycle. • Work with external MSPs for escalated issues. • Maintain IT documentation and device inventories. Required Qualifications • 3+ years of full-stack .NET development (C#, ASP.NET, MVC, REST APIs). • Strong experience with DevExpress components. • Advanced SQL skills. • Experience integrating with cloud-based APIs, ideally QuickBooks Online API. • Knowledge of REST, JSON, OAuth 2.0. • Experience with Microsoft OneDrive and SharePoint administration. • Familiarity with Microsoft 365 and general IT support. Preferred Qualifications • Experience with QuickBooks Online API. • Power BI experience. • Familiarity with AI/ML concepts, LLM integrations, or modern AI tooling. • Background with Azure services. • Experience with construction, job-costing, or manufacturing systems. Ideal Candidate Traits • Enjoys both development and IT systems support. • Strong problem-solving and communication skills. • Comfortable supporting non-technical users. • Excited about future AI-enhanced software initiatives. Compensation & Benefits • Competitive salary. • Health, dental, vision insurance. • Retirement plan with match. • Paid time off and holidays. • Training and professional development.

Immediate need for a talented Technical Support Analyst. This is a 06 months contract opportunity with long-term potential and is located in Enon, OH (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-91796 Pay Range: $28 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues. Key Requirements and Technology Experience: Key Skills; Helpdesk/Technical Support, Hardware and Software support, DVR - DIGITAL VIDEO RECORDERS, Store Network Support Minimum of 3 years working with POS systems. Ability to work in a fast-paced environment. Attention to detail with emphasis on accuracy and quality. Ability to prioritize work to balance multiple projects and deadlines. High level of organization Familiarity with POS data and functions; items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc. Test new hardware and software and recommend changes as needed. Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues. Must be extremely organized and motivated. Must work with a sense of urgency. Work extremely effectively in a team environment. Strong verbal communication skills. Strong written communication skills. Must have a passion for quality control. Experience with POS systems. Experience with Gilbarco/Wayne Pumps and CRINDs. Experience maintaining and enhancing a Point-of-Sale system. Our client is a leading Retail Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

A 3rd Shift IT Technician job in Akron, OH is available courtesy of Akkodis. The IT Technician provides a differentiated customer experience to the IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems. THIS POSITION IS MIDNIGHT TO 8AM Pay: $20/HR TO $28/HR IT Technician job responsibilities: Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control. Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents. Identifies and escalates technical trouble trends impacting store operations. Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations. Assigns unresolved issues to the appropriate resolving groups via trouble tickets. Qualifications: 2-4 years related experience required. Working knowledge of Microsoft Teams, Outlook, Word and Excel. MUST BE ABLE TO WORK MINIGHT TO 8AM FIVE DAYS A WEEK Familiarity with ServiceNow or digital workflow applications is a plus. Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus. Computer software and/or hardware technical training and/or earned college hours is a plus. If you are interested in this 3RD shift IT Technician job in Akron, OH, please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact *****************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

*Technology Systems Specialist* Apply fast, check the full description by scrolling below to find out the full requirements for this role. Cleveland, OH | Full-Time | $65,000-$73,000 About the Company We're a growing commercial glazing contractor based in Cleveland, specializing in storefront systems, curtainwall, aluminum entrances, and architectural glass. We're expanding into adjacent markets (sheet metal, metal panels, doors, hardware) and transforming how we operate through strategic technology adoption. We're building a company that combines craftsmanship with modern systems. We believe technology should empower our team, eliminate friction, and enable profitable growth. We're at an inflection point where operational capability meets opportunity-and we're looking for someone who wants to grow with us. The Opportunity: Build Your Career While Building Our Systems We're hiring a *Technology Systems Specialist* to help architect, implement, and optimize the technology systems that will enable our next phase of growth. This is a foundational role at an early-career level-you'll work directly with ownership to develop expertise while making real impact from day one. *This role is designed for someone who's building their career.* You don't need to be an expert yet. You need to be a learner, a builder, and someone who thrives in figuring things out. We'll invest in your development-you invest your curiosity and drive. *This isn't an IT help desk role.* You won't be resetting passwords or troubleshooting printers (we have a 3rd party IT vendor for that). This is a *business systems and technology implementation role* where you'll: * Learn and master to make it the operating system for our entire company * Build workflow automations that eliminate manual busywork * Train our team to leverage AI tools for productivity gains * Organize our file systems and create scalable processes * Help develop custom applications that connect estimating to shop floor execution Why This Role Could Be Your Launchpad *You'll learn by doing.* Owner is deeply engaged in technology strategy and will mentor your development. You'll learn , workflow automation (n8n), AI integration, and business systems implementation through real projects-not just theory. *You'll have real impact.* Your work will directly save hundreds of hours, reduce errors, improve visibility, and enable growth. You'll see the results of your efforts every day. This isn't maintaining legacy systems-you're building something new. *You'll have room to grow.* This role has a clear growth path. Start as Technology Systems Specialist, develop expertise over 2-3 years, advance to Technology Systems Manager. Your compensation and responsibilities will grow as you develop. *You'll have real autonomy.* After initial training and development, you'll own execution. If you're someone who thrives with clarity of mission and freedom to figure out the path, this is your environment. What You'll DoIn Your First 90 Days (Learning & Foundation) * *Immerse:* Meet every stakeholder, learn our business, understand construction operations * *Learn:* Deep-dive into , our automation tools, AI platforms, and current systems * *Assess:* Audit current technology usage, identify gaps and opportunities * *Contribute:* Begin tackling quick wins while developing deeper expertise In Your First Year (Building & Implementing) * Ownership:* * Learn the platform deeply, then redesign our board structure for all departments * Build SOPs for who uses , how, and when-then train staff and drive adoption * Configure workflows and automations to maximize platform value * Monitor usage, address non-compliance, continuously optimize *Workflow Automation:* * Learn automation tools (n8n, automations, AI agents) * Build automations: meeting transcription, email scraping, automatic data routing * Partner with Financial Manager on financial workflow automation *AI Adoption & Training:* * Develop structured AI training program for staff (ChatGPT, Claude, Gemini, Google Workspace AI) * Build use case libraries and prompt templates by role * Govern AI usage with best practices *Google Drive Management:* * Lead migration from to organized Google Drive structure * Design and document file organization SOPs * Train staff and maintain organization standards *Financial Manager Partnership:* * Support implementation of expense management systems * Help build financial dashboards and reporting tools * Develop automation for AP invoice processing and PO workflows What We're Looking ForThe Right Mindset (Essential) ? *Intellectual Curiosity* - You ask "why" and "how." You read documentation voluntarily. You get excited by solving puzzles. ? *Self-Direction* - You don't wait to be told what to do. You identify problems and start working on solutions. ? *Comfort with Ambiguity* - You can work without perfect instructions. You try first, ask for help when truly stuck. ? *Growth Mindset* - You see challenges as learning opportunities. You accept feedback without defensiveness. ? *Builder Mentality* - You want to create things, not just maintain them. You take ownership of outcomes. Foundational Skills (Required) ? *2-4 years* of relevant experience (IT, operations, systems, business analysis, or related fields) ? *Demonstrated ability to learn new platforms quickly* - Show us examples of tools you taught yourself ? *Basic automation understanding* - You get triggers, conditions, and actions (even just Excel macros or email rules) ? *AI tools familiarity* - You've used ChatGPT, Claude, or similar and understand what AI can and can't do ? *Systems thinking* - You see how processes connect and understand that changing one thing affects others ? *Clear communication* - You can explain technical concepts to non-technical people Bonus Points For * Any project management platform experience ( , Asana, Notion, Airtable, etc.) * Construction, manufacturing, or trades industry exposure * Basic coding/scripting (Python, JavaScript, or advanced Excel) * Google Workspace familiarity * Training or teaching experience (even informal) * Side projects demonstrating initiative (personal automation, app development, systems you've built) This Role Is Probably NOT Right If You... * Need extensive structure and detailed instructions to function * Freeze when faced with ambiguity * Want a job where you maintain existing systems rather than build new ones * Are looking for a senior-level position with senior-level pay * Aren't genuinely interested in technology and continuous learning What We OfferCompensation & Benefits * *Base Salary:* $65,000 - $73,000 (based on experience and demonstrated capability) * *Benefits:* Health, dental, vision insurance | 401(k) with company match | PTO * *Professional Development:* Budget for training, certifications, and conferences Growth Path This role has a clear advancement trajectory: * *Year 1:* Technology Systems Specialist - Learn, build foundation, prove capability * *Year 2-3:* Senior Technology Systems Specialist - Expanded scope, greater autonomy, higher compensation * *Year 3+:* Technology Systems Manager - Leadership role, strategic responsibility, competitive salary Work Arrangement * *Cleveland-based position* - In office 3 days/week minimum (flexibility on which days) * Office located in Brooklyn Heights - facility with shop and project room * Remote work 2 days/week after initial onboarding period Culture & Environment * *Small company environment:* Direct access to decision makers, minimal bureaucracy * *Mentorship-focused:* Owner will invest significant time in your development * *Results-oriented:* We care about outcomes, not performative busyness * *Innovation welcome:* Explore new tools, test ideas, recommend improvements * *Respect for craftsmanship:* We value people who take pride in their work About the Team You'll Join *You'll report to:* Owner (direct access to company leadership) *You'll partner closely with:* * *Financial Manager* - Your key collaboration partner for technology-enabled financial operations * *Office Coordinator* - Your execution support for training, monitoring, and content creation * *Project Managers* - Internal customers for project management tools and workflows * *Estimators* - Key stakeholders for custom application development * *Shop and Field Operations* - End users of work order and mobile systems How to Apply *To apply, please submit:* 1. *Resume* highlighting your relevant experience and any examples of self-directed learning or technology projects 2. *Cover letter (1 page max)* addressing: * What interests you about this role and why it fits your career goals * A specific example of something you taught yourself (a tool, skill, or system) * How you approach learning something new when you don't have all the answers Timeline * Applications reviewed on rolling basis * Phone screens scheduled within 1 week for qualified candidates * Interview process: 2 rounds (first with Owner + Financial Manager; second includes hands-on exercise) * Decision and offer within 4-5 weeks of posting * Start date: January 2026 (flexible for right candidate) Equal Opportunity Employer We're committed to building a diverse team and creating an inclusive workplace. We encourage applications from candidates of all backgrounds, experiences, and perspectives. xevrcyc _*Ready to build your career while building our technology foundation?*_ _*We'd love to hear from you.*_ Job Type: Full-time Pay: $65,000.00 - $73,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Work Location: Hybrid remote in Independence, OH 44131

Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

The IT Applications Analyst is an individual contributor responsible for application implementation, upgrades, administration, support, troubleshooting, maintenance, and some analysis, design, and development. The role also includes database management to meet business needs and may involve application development or database architecture. Duties and Responsibilities: · Implement, upgrade, administer, support, and maintain applications, including ERP and CRM systems. · Perform database administration, support, troubleshooting, and maintenance (e.g., backup, restore, cleanup). · Administer data warehouse and application databases, including creating/maintaining tables, views, stored procedures, ETL, and mid-level/advanced SQL queries. · Utilize tools such as Python scripting, DAX, and others. · Follow standard change and release management processes. · Communicate effectively with internal/external stakeholders. · Document issue resolutions for future reference. · Identify and report trends in applications and database technologies. · Coordinate with team members and vendors, providing feedback on tasks. · Collaborate on new technology deployments. · Travel up to 10%. Requirements: Associate degree in Computer Science or related field, or 3+ years of relevant experience. · Hands-on experience in application implementation, administration, support, and maintenance, including ERP and CRM systems. · Microsoft SQL database experience: administration, troubleshooting, ETL, and mid-level/advanced querying. · Experience with data management tools.

Our client located in Warrensville Heights is searching for an HRIS Analyst! This is a Direct Hire! Hybrid schedule! We are seeking a detail-oriented and technically skilled HRIS Analyst to manage and optimize HR technology systems. The role involves maintaining data integrity, supporting HR processes, and driving process improvements through analytics and system enhancements. The HRIS Analyst will collaborate across departments to ensure efficient and effective use of HRIS platforms. Responsibilities: Systems · Serve as the primary HRIS System Administrator (ADP), responsible for system maintenance, troubleshooting, enhancements, and issue resolution. Act as the internal expert and go-to resource for HRIS. · Lead system updates, integrations, enhancements, process optimization and HRIS efficiency, while minimizing disruption to business operations. · Understand the end-to-end integration of HR systems and ensure smooth data flow across platforms. · Define, design, and document cross-functional business requirements for HR systems. · Test and verify system functions, interfaces, and workflows, ensuring optimal performance. · Train internal superusers and stakeholders on HR systems, partnering with Learning & Development to create supporting materials. · Collaborate with HR, IT, Payroll, and other teams to streamline workflows and resolve issues. · Works cross-functionally and collaborates with all HR and operational system superusers and internal stakeholders to ensure accurate and efficient processes. · Support projects, including new system implementations, upgrades, and open enrollment processes. · Manage change control processes, coordinating with both internal and external partners. Data · Serve as a subject matter expert on HR systems, ensuring adherence to data governance principles and HR data compliance. · Conduct data audits and ensure system accuracy, reliability, and compliance. · Generate and analyze HR and talent data, creating dashboards and reports to support decision-making, identify trends, and drive improvements. · Respond to external data requests, including government and entity surveys. · Design and deliver end-user talent reporting, ensuring alignment with business needs. Qualifications / Requirements: · Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field. · 3+ years of experience with HRIS systems administration, configuration, and analytics. · Strong proficiency in Excel, data analysis, and report generation; experience with tools like Power BI is a plus. · Knowledge of HR functions such as benefits, payroll, and talent management. · Excellent problem-solving and communication skills, with the ability to handle sensitive information. #OWC Job Type: Full-time Pay: $90,000.00 - $110,000.00 per year

The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects. Responsibilities: Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals. Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations. Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner. Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc. Perform equipment upgrades, refreshes, moves/adds/changes, and configuration Assist with and have the opportunity to develop skills with servers and network routers and switches. Work on special IT or technology projects as assigned. Opportunities to get additional formal training and certifications are offered. Experience: High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience. CompTIA A+ or other similar certifications are a plus. Relevant experience in a Microsoft Windows-based environment. In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals. Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules. Prior experience with a service desk ticketing system. Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams. Strong organizational skills and the ability to manage multiple tasks and priorities. The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail. ","job_category":"Information Technology","job_state":"OH","job_title":"IT Technician","date":"2025-11-13","zip":"45430","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"2-year IT degree or equivalent experience; A+ Certification is a plus~^~Professional, strong work ethic~^~Desire to work in a fast-paced environment with strong prioritization skills~^~Strong technical skills in hardware and software troubleshooting~^~Excellent customer service skills through verbal and written communication~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~Valid driver's license is required~^~Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work\/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Infrastructure Intern Position Summary Under general supervision of the IT Infrastructure team, the intern will complete a variety of assignments to provide general support to the team and support the IT needs of other associates. Assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Troubleshoot issues with equipment like printers, computers, networks, and servers. Set up and run software updates when requested within multiple IT System. Assist associates with the use of key business applications. Participate in the development of new desktops or applications requirements gathering and implementation. Research unusual bugs or issues the company encounters across key business applications while gaining experience in a corporate IT environment. Learn and execute Oatey's daily Cybersecurity checks and operations Other duties as assigned. What you'll need to be successful… Education and Certification: Enrolled in an undergraduate Information Systems/Technology program with completion of at least two (2) semesters. Experience working with and troubleshooting Microsoft applications. Knowledge of PC hardware troubleshooting. Excellent written and oral communication skills. Demonstrated high initiative. Qualifications that set you apart… Training in network setup and troubleshooting Training in server operating systems

Information Technologist 2 (250008U9) Organization: Budget and ManagementAgency Contact Name and Information: Derek C. TalibUnposting Date: Dec 6, 2025, 4:59:00 AMWork Location: James A Rhodes Office Tower 35 30 East Broad Street 35th Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: 29.23 - 42.81Schedule: Full-time Work Hours: 8:00 a.m. to 5:00 p.m.Classified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Customer Focus, ListeningPrimary Technology: Network Hardware Agency Overview What we need:Information Technologist 2What we do:The Ohio Office of Budget and Management (OBM) is the fiscal backbone of the State of Ohio enterprise. OBM works with the Governor and every state agency in providing policy analysis, fiscal research, and financial management services. We help state agencies shape Ohio's future by ensuring the proper and responsible use of state resources! Job DutiesWhat we need YOU to do:OBM wants you to join our team as an Information Technologist 2. This role is a unique blend of information technology, customer service and problem solving. If this sounds interesting to you, apply to join our team at OBM. In this role, you'll provide maintenance and documentation support to IT specialists, while generating enhancements for existing infrastructure, software or database systems in compliance with OBM and State of Ohio standards. As an Information Technologist 2, you'll also perform these key tasks: · Provide Tier 1\Tier 2 customer support for user connectivity issues (passwords, Cisco DUO, Global Protect, network). · Provide Tier 1\Tier 2 customer support for Microsoft M365 applications (Teams, Outlook, Excel, Word, PP, SharePoint, OneDrive). · Provide Tier 1\Tier 2 customer support for 3rd party applications (Adobe, SnagIt, PDF, etc.). · Provide Tier 1\Tier 2 customer support for hardware issues (laptops, monitors, docking stations, printers). · Use ServiceNow to manage customer support tickets and track inventory. · Laptop imaging (SCCM), deployment, and inventory. · Document processes and create job aids. If you want to work in a creative problem-solving environment with a hands-on approach, while serving the state of Ohio and its customers, this opportunity may be right for you! We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today for the next step in your career and an opportunity to contribute to shaping Ohio's future! What's in it for you: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! [placeholder]Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting. -Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting. -Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question. Job Skills: Information Technology[[placeholder]]Supplemental InformationWhen completing your application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. If you require reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. The Director of OBM, or their designee, will interview all final candidates for this position. The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. Positions requiring drug test only: The final applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test will not be offered employment.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Benefits/Perks Competitive Compensation Flexible Scheduling Job Summary We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Maintain computer hardware in working order Set up employee workstations (computers, printers, routers, etc) Install and configure software Train colleagues in best practices in technology and how to use software and equipment Assess security risks and ensure the security of networks and computer systems Maintain optimized local network Qualifications A bachelor's degree in Computer Science or a related field is preferred Previous experience as an IT Technician or an IT Certification is preferred Strong troubleshooting and analytical skills Ability to work well as part of a team Strong written and verbal communication skills Understanding of data privacy and security Compensation: $22.00 - $26.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. About Us At ACE Wellness Center it is our mission to serve adults, children, and their families with high-quality, innovative, and individualize care that will lead to a life filled with Fortitude and fulfillment. Our philosophy emphasizes the importance of accountability, courage, and enlightenment to guide each individual in their healing journey. We strive to influence and assist individuals so that they can maneuver the direction of their own lives in a community-based Setting. ACE Wellness Center is comprised of five different components. We have our ace wellness medical center. We have our alternative medicine clinic. We have Our rejuvenating beauty clinic. We have our individual and family Therapeutic services. We Also have ACE Wellness Corp. which is our nonprofit sector in which we take donations and grants to cover cost for the families we serve. At ACE Wellness Center we take pride in the staff that we hire. Our staff goes through extensive training to be credentialed in order to serve our families. The staff here at Ace give their clients quality care that comes from a place of empathy, integrity, and diligence. We take pride in treating our clients with the Upmost respect, devotion, and benevolence. We have five distinctive ways to serve you, please let us know which way we can help you the most. We look forward to working with you and your family. Contact Our intake department today to start making the highest and best changes of your life.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Role Name: IT Support / Technician Type: Full Time Job Description : We're looking for someone with intermediate skills in SQL. They need to have basic understanding of SQL server. Customer service experience is good. Here is some of the requirements as defined in the SOW. l Support for Application and Technical Issues (PM, RM, & CR) - these are products based in SQL l Research data questions l Ad-hoc reports l Performance issues l FTP connectivity/Data Transfer troubleshooting Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: IT Support Engineer We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus. Why Apply? This is a fantastic chance to work on a high-profile project

Purpose Under general supervision of the IT Manager, the IT Intern provides assistance and troubleshooting for client problems with desktop hardware and peripherals, operating systems, LAN/WAN/VPN and telephone networks, etc. Supports network operating systems including basic trouble-shooting of network operating problems, configuration issues at workstations, and physical network. This includes a full range of technical support in areas of workstation hardware and software; workstation and peripheral equipment installation, maintenance and repair; network (voice and data) operations; and other computer-related issues. Contributes to technical support consistent with service level agreements and coordinates the resolution of complex problems with vendors, technical staff, and users. Example of Duties Prioritizes inbound support request tickets; responds to client questions and problems relating to computers, communications, and centralized applications; identifies problems; resolves issues for most common problems, escalating issues upward, if necessary. Maintains accurate documentation of status and problem resolution, applicable hardware and/or software adds, changes, moves or deletes; updates documentation on technical issues. Troubleshoot and resolves basic network issues such as login problems, password resets, and minimum requirements for functionality. Identifies and resolves basic network configuration issues at the workstations, user or network resource issues, etc. Installs, configures, and resolves basic hardware problems with standard computers, network and peripheral equipment. Creates basic application packages using vendor-supplied installation routines, scripts, and some customization of settings. Sets up user accounts, permissions, and passwords. Supports and administers Google Apps. Provides guidance to users on how to operate software and computer equipment, as well as provides training to users on established programs. Maintains current knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Performs continuous updates of core technology infrastructure. Modifies and maintains system backup procedures. Supports and configures cloud services. Creates and maintains detailed technical documentation, change logs, and other material as needed. Contributes to setting and achieving park district and IT strategic goals and objectives. Performs special projects and related duties as required or assigned. Qualifications Education/Experience: Students currently enrolled in an information technology or computer science certification program, or related college or university program, or recent graduates within two quarters/semesters. Desired knowledge of CompTIA A +, CompTIA N+ and Windows 10 or 11 MCSA. Demonstrated knowledge in an Enterprise Windows/MAC environment, including LAN/WAN/VPN networks. Demonstrated experience with Google Apps, Microsoft Office, Active Directory, Chrome Browser, VMware, Chrome OS, IOS, Android, Linux, Windows Server, Windows 10, Windows 11 and MacOS. Demonstrated experience in modifying systems and performing routine system maintenance. Excellent skills in problem identification, problem resolution, detailed documentation, time management, interpersonal communications, and customer service. Team-Oriented: Works on a team. Outstanding customer service, communications and interpersonal skills. Attendance: Being present at work is an essential function of the position. Language Skills: Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others. Communication occurs daily. Mathematical Skills: Ability to calculate fractions, decimals and percentages; deal with non-verbal symbols in formulas, equations or graphs; proofread technical materials, recognize errors and make corrections. Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things. Licenses, Registrations: Possession of a valid Ohio driver license, and insurable by the Park District's insurance carrier. Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear. The employee is required to use hands and fingers to key data, use calculator, computer, file paperwork, etc. Ability to operate standard office equipment in the performance of essential functions. Ability to work at heights and in confined spaces while installing computer systems and cabling. Ability to take the necessary precautions to work safely with electrical and electronic components. Ability to move objects weighting above 15 lbs. with the help of equipment/devices, on an infrequent basis. Ability to lift up to 50 lbs. manually or up to 100 lbs. with mechanical assistance. Work Environment: While performing the regular duties of this job, the employee regularly works in an office environment. The employee is required to travel to parks throughout the District. Any Additional Information: Ability to maintain effective working relationships with coworkers, other professionals, the general public, Franklin County personnel, and public officials. Other Information The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein. In addition to the job description, further information in performing duties is found in the Metro Parks' Rules & Regulations, Employee Policies/Handbook, and other departmental specific directives and procedures. Work Hours: The typical work schedule is Monday - Friday from 8 am - 4:30 pm, however, the schedule may vary dependent upon the IT projects assigned and work hours may be adjusted to include evening, weekend, or holiday hours. Drug & Alcohol Free Workplace: Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment. Supervision Received: IT Manager; additional guidance is provided through personnel policies, system procedure manuals, and department work practices. Given: None FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair labor Standards Act and, therefore, is entitled to formal overtime compensation and/or formal compensatory time. Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off. Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols. Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner. Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals. Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges. Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed. Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors. Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions. Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.

About the Role: The Service Desk Intern position will focus on hardware, but will work toward handling incidents, requests, and alert management. The Service Desk Intern will be tasked with working across a broad range of technologies and applications while supporting our team members. This will include support for hardware and software on-site at our corporate office, off-site plant locations or remotely using remote tools. This position is responsible for delivering excellent customer service to everyone we serve. The SDI will assist in keeping IT systems and the business running by enabling quick responses to any incident or request whether in person, via Teams or on the phone. This position must also exhibit exceptional work habits, teamwork, values, and qualities that embody the Kalmbach core values in full. Primary Responsibilities: Collaborate with the Service Desk team to ensure we are providing excellent team member support with metrics to back that up. Work hours are 8am to 5pm, with overtime as needed to support our team members with excellent support and customer service. Execute lifecycle replacement of laptops, thin clients, and desktops. Execute new Service Desk projects. Execute security and vulnerability patching for desktops and laptops. Execute in the configuration/deployment of hardware and phones. Execute in the research and investigation of reducing repetitive incidents and problems. Provide feedback for knowledge base articles for the Service Desk and team members as needed. Apply analytical skills to resolve complex incidents and problems. Provide feedback to improve training program for Service Desk team. Provide feedback regarding the build out and/or definition of meaningful metrics and leverage them for continuous improvement at the Service Desk. Performs other duties as assigned by manager. The Right Candidate: Experience with Microsoft Windows 10/11, iOS, Active Directory, Azure, TeamViewer, Remote Desktop Protocol, VMware, Verizon Mobile Device Manager, Microsoft 365, and Microsoft Deployment Toolkit. Experience with Microsoft Intune or comparable Mobile Device Management (MDM) solutions preferred. Experience with hardware imaging and deployment such as laptops, and desktops. Experience with hardware repair of laptops and desktop computers. Excellent written, oral, and interpersonal communication skills. Able to prioritize and execute tasks in a high-pressure environment with a level of self-initiative without much supervision or management support. Strong customer service orientation via the phone, in-person, in writing, or at any off-site locations. Ability to work in a team-oriented, collaborative environment with focus on serving the team member. Excellent organizational skills. Bachelor's degree or currently working towards a degree in an IT related discipline. About the Company: Kalmbach Feeds offers the highest quality nutritional products for livestock, poultry, and companion animals. The company was founded in 1963 by Milton and Ruth Kalmbach with a vision to develop the finest products, providing customers with the best possible nutritional value. The Kalmbach family's traditional core values have served as the compass for consistent success for six decades, and the company has become the regional leader within the animal nutrition industry. Kalmbach Feeds enjoys an excellent reputation for quality and integrity within the animal nutrition industry and is comprised of smart self-starters who are driven to serve customers. Our experienced, talented team utilizes cutting-edge technology and proprietary processes to deliver safe, innovative products. Our stringent ingredient testing, computer automated systems, patented technologies, dedicated manufacturing facilities, and in-house nutrition specialists guarantee it. Additional information regarding our exciting company can be found at **************************** and *********************** Kalmbach Feeds Offers: Competitive Compensation On Staff Life Coach Kalmbach Feeds is an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, age, disability, national origin, veteran status, or any other classification protected by law. The information contained within your resume and application, including employment history, educational history, and references, are subject to verification. Pre-employment drug screen (hair and urine), physical, and criminal background check required. Only qualified candidates will be contacted.