Security & Technical Support Analyst
Information systems technician job in Roanoke, VA
Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.
Significant Responsibilities:
Security:
* Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.
* Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment.
* Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.
* Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.
* Recommends security solutions, methods to the Manager of IT Support.
* In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.
* Participate in audits or cyber-security testing to provide supporting data as necessary.
Infrastructure Technical Support:
* Performs administration and support tasks in a Microsoft Windows environment.
* Responds to first and second level support requests from business areas via phone call or email.
* Performs troubleshooting activities and communicates with business partners to solve day-to-day issues.
* Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.
* Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.
* Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.
* Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.
* Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.
* Communicates ideas, situations and status clearly and effectively.
* Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.
* Participates in an on-call rotation.
Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner.
Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.
Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.
Job Scope:
* Organization responsibility-has no supervision or leadership responsibilities
* Communication-frequent daily contact with all levels of employees, contractors and vendors
* Confidentiality-follows company policy/procedures for all levels and types of communication
* Financial Responsibility - has no financial responsibility
* Judgment - has responsibility on certain custom mission critical systems for the company.
* Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc.
* Travel-occasional overnight travel to out-of-state facilities
Minimum Qualifications Required:
Education and Experience:
* Experience in Microsoft Azure cloud computing configuration and administration are a plus.
* Cisco certifications are a plus.
* Certifications in Windows-based technologies or Cloud computing are a plus.
* High school diploma or GED with three years' IT related work experience in a corporate working environment is required.
* Associate degree in a computer science/information technology related field preferred.
Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects.
Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.
Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.
Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Computer Field Technician
Information systems technician job in Roanoke, VA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day in this territory
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Transit ITS Technician - Part Time
Information systems technician job in Blacksburg, VA
Performs ITS technical staff duties, including installation, configurations, and troubleshooting all ITS hardware and software. Work is performed under the supervision of the Transit Lead ITS Technician. * This ITS Technician position will specialize in ITS systems related to operating, charging, monitoring, and maintaining Battery Electric Buses.
Shift: 3:00 PM to 10:00 PM, Monday through Friday.
Occasional weekend work required.
The Town of Blacksburg is an EEO Employer M/F/D/V
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
* Documents, tests, diagnoses, and repairs both basic and complex issues in deployed ITS equipment and systems
* Assists with developing, maintaining, and updating ITS equipment inventories, system documentation, and training materials for all ITS equipment and systems
* Assists with the research, procurement, and installation of ITS equipment and systems
* Prioritizes and carries out assigned tasks
* Communicates effectively with co-workers and supervisors about the status of ITS systems, ITS projects, and revenue vehicles
* Attends all required weekly/monthly staff meetings and other meetings when assigned
* Knowledge of a wide variety of hardware and software associated with Information Technology or Intelligent Transportation Systems development and deployment
* Knowledge of project management methodologies and frameworks
* Knowledge of the principles and practices of public transit operations
* Knowledge of data and telecommunications protocols and industry standards, such as those for the Internet, Intranet, security, and data networks
* General knowledge of computer software applicable to public transit
* Ability to operate motor vehicles safely and efficiently
* Ability to establish and maintain effective working relationships with associates, contractors, and the general public
Education and Experience
* Associates Degree and experience working in a public transit system
* Experience in information technology and/or Intelligent Transit Systems, managing projects, or equivalent combination of education and experience
Special Requirements
* Valid driver's license with a satisfactory driving record
* This is a safety-sensitive position subject to drug and alcohol testing guidelines as set forth by the Federal Transit Administration and the US Department of Transportation in 49 CFR Part 40, and Part 655, as amended
* A pre-employment drug screening is required for this position
* Drug and alcohol testing guidelines set forth by the U.S. Department of Transportation and Federal Transit Administration, will be followed during the employment period
* This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force
* Work regularly requires speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires sitting, reaching with hands and arms and lifting and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling and pushing or pulling
* Work has standard vision requirements
* Vocal communication is required for expressing or exchanging ideas by means of the spoken word
* Learning is required to perceive information at normal spoken word levels
* Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities
* Work occasionally requires working near moving mechanical parts, exposure to fumes or airborne particles, and exposure to outdoor weather conditions
* Work is generally in a moderately noisy location (e.g. business office, light traffic)
ITS/Electronics Technician
Information systems technician job in Salem, VA
GovFirst is seeking an ITS/Electronics Technician to join our growing engineering support team in Salem and Lynchburg, VA within the Transportation Operations Division.. This role offers the opportunity to work on a wide range of Intelligent Transportation Systems (ITS) and electronic infrastructure that keeps Virginia moving safely and efficiently.
About the Role:
As an ITS/Electronics Technician, you will play a key role in the installation, maintenance, repair, and modification of traffic control systems, electronic devices, and wireless communication technologies. From traffic signals and message signs to CCTV systems and fiber optics, you will ensure mission -critical equipment operates at peak performance.
Key Responsibilities:
Diagnose, repair, fabricate, and maintain electronic, electromechanical, and traffic control equipment.
Service and maintain ITS infrastructure, including CCTV video, security equipment, traffic signals, and associated control systems.
Perform preventive maintenance and corrective repairs to restore system operations.
Utilize work order and inventory management software for tracking and reporting.
Support field operations with troubleshooting, installation, and network communication repairs.
Requirements
High school diploma or equivalent required.
Minimum 3 years of hands -on experience with ITS, traffic control systems, wireless communication technologies, and electronic networks.
Strong troubleshooting, programming, and repair skills.
Familiarity with computers, telemetry, and fiber optic technologies.
Ability to work independently and as part of a team in both field and shop environments.
Benefits
Why Join GovFirst?
At GovFirst, we are committed to delivering innovative infrastructure and engineering solutions that serve communities across Virginia. We provide opportunities to grow your career while supporting impactful projects that make a real difference in transportation and public safety.
End User Support Specialist
Information systems technician job in Blacksburg, VA
Serve as a technical expert and administrative IT support helping to create a strong information technology foundation for the President, Executive Vice President and Chief Operating Officer, and Executive VP and Provost senior management areas. Provides technical support including installing, maintaining, troubleshooting, and upgrading desktops, laptops, printers, peripherals, mobile devices and projection computer hardware and software, for supported offices. Assists with designing automated computer installation processes to reduce install times. Performs troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service. Provides polite, professional, courteous customer service to users. Responds to user needs via phone calls, tickets, and emails. Deals with confidential and sensitive information in an appropriate manner and in accordance with university policies and procedures. In addition, the End User Support Specialist gathers and manages information needed for maintenance of departmental system documentation and inventory databases. Performs other IT related work as assigned.
Required Qualifications
• A bachelor's degree in Business Information Technology, Computer Science or a related field or related equivalent experience
• Experience with computer system administration tools such as BigFix, Microsoft SCCM, etc
• Experience working in a Windows Active Directory environment
• Experience with mobile device management platforms such as JAMF
• Experience with Windows and Mac operating systems
• Experience in an IT support or help desk environment
• Experience with ticketing systems such as ServiceNow, TeamDynamix, etc
• Demonstrated ability to interface with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
• Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
• Ability to operate independently and without supervision to accomplish organizational goals and objectives
• Comprehensive knowledge of PC hardware, software and printing
• Ability to effectively analyze, research and resolve technical problems
• Must have a valid motor vehicle operator's license to travel and transport equipment to various work sites across campus
Preferred Qualifications
• Experience in IP Security, Windows Firewall and knowledge of desktop security best practices
• Experience with automated image deployment
• Experience with Windows roaming profiles and file redirection
• Experience working in a state and/or university environment
Pay Band
4
Appointment Type
Regular
Salary Information
Salary range of $48,000-$52,000
Review Date
11/18/2024 (open until filled)
Additional Information
The successful candidate will be required to have a criminal conviction check.
This position is not able to provide employment sponsorship at this time.
About Virginia Tech
Dedicated to its motto,
Ut Prosim
(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at *************** during regular business hours at least 10 business days prior to the event.
Dynamic PC Support Techician
Information systems technician job in Roanoke, VA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
On-Call IT Field Technician -Roanoke, VA- Hiring NOW
Information systems technician job in Roanoke, VA
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
HVAC Technical Support Specialist - DCT
Information systems technician job in Daleville, VA
HVAC TECHNICAL SUPPORT SPECIALIST - DCT
About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.
JOB SUMMARY:
This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding HVAC Data Center Cooling products. Inquires may be from the telephone or via forms from web inquiries. Product knowledge from the HVACR field including, electrical, mechanical, and controls experience are helpful in the resolution of problems and training customers about the proper operation and principles of operation. Technical Support will work with customers before a warranty remedy is provided by the parts group or field technician support is coordinated. Position requires coordination with other departments within the Data Center Business Area in a comprehensive approach at building and maintaining successful relationships with Munters customers.
ESSENTIAL FUNCTIONS:
Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians.
Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues.
If necessary, on occasion visit a customer site to assist field service technician service visits when the situation demands it
Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls
Prepare warranty parts approval requests with an extremely high level of accuracy
Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels
Promote sale of retrofit solutions by listening to customer
Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles
Provide parts sold information to techs on a monthly basis to promote overall service
ADDITIONAL RESPONSIBILITIES:
Handles all other requests from management on a timely basis
May be asked to be on-call on an alternating basis and respond to customers' needs as required
Understand that Field Service's major role is one of instant response to customers' needs, and focus as part of a team to make us available at all times to all of our customers' needs, urgent or otherwise
JOB QUALIFICATIONS:
High school diploma
Strong verbal communication skills
Ability to multitask,
Customer focus
Computer skills with Visibility and database, word processing, and spreadsheets
Marketing skills and Organizational skills
Ability to stay with an issue through its successful resolution
Extensive familiarity with Commercial and Industrial DH products.
Background in Electrical, Mechanical or HVAC equipment and or troubleshooting.
Equal Opportunity Employer: [Insert company name] is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Auto-ApplyClassroom Technology Support Analyst
Information systems technician job in Lexington, VA
The Classroom Technologies Support Analyst is part of a team that installs, manages, and maintains functional, reliable, and intuitive presentation systems for classrooms, meeting spaces, and specialty locations to complement the educational goals of the University. The Classroom Technologies Support Analyst provides support in the use, function and design of classroom and meeting space technology.
This position offers an attractive weekday schedule and the opportunity to contribute to an innovative higher education environment that prioritizes best-in-class technology solutions. As part of Client Services in ITS, the award-winning Classroom Technologies team is nationally recognized for its collaborative and forward-thinking approach. Team members also benefit from opportunities for professional growth, including continuing education and development resources. Learn more about what makes Washington and Lee University a great place to work and live at jobs.wlu.edu.
Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.
Essential Functions:
Shares responsibility as a primary responder for classroom and meeting space support requests. Prompt response time is crucial to the Classroom Technologies mission
Provides support for personal devices (iOS, Mac, PC, Android, etc.) in the classroom environment.
Plans and executes solutions to reported problems.
Uses the ITS ticketing software promptly to document and manage help requests, training requests and equipment malfunctions and repairs.
Analyzes help calls and user feedback for opportunities to implement improvements in a timely manner.
Collaborates in the development of training and orientation programs, documentation materials, service procedures, reference materials, and other resources to effectively support operational systems and end-users.
Remains competent and current in the industry trends and standards.
Stays abreast of new technologies and evaluates possible impact and use. Makes recommendations based on research.
Provides regular maintenance of multimedia equipment including firmware updates, proper cleaning and cable management.
Maintains and organizes inventory of the department's devices including, currently installed, hot swaps and disposal for classroom and meeting space A/V.
Provides support for digital signage hardware on campus.
Follows the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources.
Supports the Associate Director of Classroom Technologies with installations, upgrades, purchasing, and PO requisitions.
Performs other duties as assigned.
Minimum Qualifications:
Bachelor's degree or a combination of education and experience from which a similar skillset would be obtained, including two years professional experience in a “just-in-time" technical position.
Experience in A/V technology in a higher education environment is preferred.
The ability to understand and troubleshoot A-V systems and to configure and support classroom computers in both Windows and Apple environments.
Knowledge of supporting A/V control systems, DSP's, Cameras, etc.
Proficiency in Microsoft Office, videoconferencing solutions, and lecture capture solutions.
Ability to perform A/V system checks in terms of projector alignments and focus and detect audio distortion and feedback.
Ability to navigate network tools to troubleshoot networked devices
Desire to understand and strive for improving variables within our control.
An ability to think critically and reprioritize under time constraints.
Professional and effective written and verbal communications skills.
Application Instructions
Review of applications will begin on September 15 and continue until the position is filled. Required materials include:
Cover letter
Resume
Names and contact information for three professional references
Application instructions for internal and external candidates can be found at *********************************************************
Position Type:
Exempt, Full Time, Benefit Eligible
Minimum Pay:
$63,844.00 - Pay Commensurate with Experience
Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Auto-ApplyTechnology Support Analyst
Information systems technician job in Blacksburg, VA
Apply now Back to search results Job no: 534946 Work type: Staff Senior management: College of Science Department: Chemistry Job Description The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission.
Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs.
This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners
Required Qualifications
* Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting.
* Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment.
* Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices.
* Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces.
* Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably.
* Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight.
* Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally.
* Ability to work independently and collaboratively in a team environment with a team-centric mindset.
* Strong time management and prioritization skills to handle competing support requests and tasks.
* Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations.
* Demonstrated ability to create and maintain detailed documentation.
Preferred Qualifications
* Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience.
* Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration.
* Working knowledge of Mac operating system support and troubleshooting.
* Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar).
* Experience in an academic or research environment.
* Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.).
* Experience with remote support delivery to distributed locations.
* Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff.
* Experience with IT service ticketing and knowledge management systems.
Pay Band
5
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
Commensurate with experience
Hours per week
40 - exempt position
Review Date
12/15/25
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event.
Advertised: December 1, 2025
Applications close:
INFORMATION TECHNOLOGY SPECIALIST
Information systems technician job in Roanoke, VA
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
IT Support Technician
Information systems technician job in Roanoke, VA
About the Role: Tivoli'sWorld Staffing is seeking a dependable and technically skilled IT Support Technician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on -site and remote technical support, capable of troubleshooting a variety of IT issues across hardware, software, and networks.
Key Responsibilities:
Provide front -line remote and on -site technical support for desktops, laptops, printers, and mobile devices
Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems
Assist with user account setup, email configuration, password resets, and basic network access support
Guide users through issue resolution remotely via phone, email, or screen -sharing tools
Install, configure, and update operating systems and applications
Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary
Ensure client systems follow company policies and meet security standards
Requirements
Skills & Qualifications:
Strong troubleshooting skills across hardware, software, and networking environments
Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.)
Familiarity with Windows, mac OS, and basic mobile operating systems
Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace
Clear communication skills and a professional, customer -focused approach
Ability to multitask and prioritize in a fast -paced support environment
Preferred Certifications (not required):
CompTIA A+ or Network+
Microsoft Certified: Modern Desktop Administrator Associate
Google IT Support Professional Certificate
Education & Experience:
Associate degree in IT, Computer Science, or related field
1-2 years of prior helpdesk or IT support experience
Benefits
Benefits of Working with Tivoli'sWorld:
Competitive bi -weekly pay
Temp -to -perm growth opportunities with reputable companies
Hands -on experience with varied client environments
Flexible assignments including remote and hybrid options
Supportive agency team helping match you with the right roles
Quick onboarding process and access to tools you need to succeed
Join a network of professionals who thrive in dynamic, tech -driven environments. Apply today and take the next step in your IT support career with Tivoli'sWorld.
IT Infrastructure Specialist
Information systems technician job in Dublin, VA
Skills:
Experienced CISCO professional (Cisco equipment configuration, enabling Ports, managing IP addresses, Solve network related issues etc)
Configure router, switches and access point for LAN, WLAN and WAN.
Support end user with tickes
Perform technical maintenance
Support cabling activities done by external vendor
Provide out of office/on-call support as well
Work is done during the first shift, but the plant runs three shifts. Significant changes are required to be on Sunday,
No travel required
Overtime required occasionally
This professional will work with a very skilled technician; it is required experience to leverage the communication
Network and Telecom
Network Connectivity
ADDITIONAL SKILLS:
Experience configuring CISCO switches, routers, and access point
Previously a member of network support team
CISCO training participation
CCNA/CCNP certificate is a plus
Participated in a project to implement CISCO network components
Auto-ApplyInformation Technology Intern
Information systems technician job in Roanoke, VA
From your first day, you will be part of an engaged and customer-focused team! You will be introduced to various aspects of our operations, and given the opportunity to work on a small business project within your department. Additionally, the summer is packed with opportunities to get to know Farm Credit - our people, our customers, and our unique contribution to rural America. Expect to challenge and to be challenged!
Our IT team provides the secure systems and innovative technology that keep Farm Credit of the Virginias running smoothly. From maintaining critical infrastructure and safeguarding data to supporting digital tools for employees and customer-owners, the department ensures reliable, efficient, and user-friendly solutions that strengthen our service across the cooperative.
Location Options (choose one): Roanoke, VA or Staunton, VA
The internship program runs from approximately June 1st through mid-August.
Pay is $17/hour
Responsibilities/Duties:
• Gain an understanding of our various operations
• Actively participate in educational opportunities provided throughout the summer to gain a broad understanding of Farm Credit
• Gain an understanding of the Association's vision, mission and core values
• Assist in researching, developing and carrying out a project plan with specific goals and recommendations
• Present final project in a creative and effective manner.
Required Qualifications:
• Candidates must be currently enrolled in an accredited College or University completing a Bachelor's Degree or advanced degree in Finance/Accounting, Marketing, Communications, Technology, Cybersecurity, Human Resources, Business, and/or Agricultural focus, (other similar degrees considered)
• Ability to think on your feet, solve problems creatively, work independently, and travel extensively throughout our region
• Exceptional communication and presentation skills, ability to work productively with a diverse team, and be a savvy technology user
• Reflect Farm Credit values: Excellence, Passion, Integrity, and Collaboration
(FCV is an EEO/AA employer, including veterans and individuals with disabilities.)
If you need a reasonable accommodation for any part of the employment process, please contact me by email at ************************* and let me know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
Auto-ApplyPrinter/Computer Support Technician
Information systems technician job in Lexington, VA
Title: Printer/Computer Support Technician
State Role Title: Info Technology Specialist I
Hiring Range: Based on qualifications & experience
Pay Band: 4
Agency Website: ***********
Recruitment Type: General Public - G
Job Duties
Full-time Printer/Computer Support Technician is primarily responsible for triaging printer issues overseeing operation of the Print Production Environment as well as operating the unit to print documents for the entire Post utilizing Fiery Command Workstation; utilizing MyQ to manage print system and generate reports; servicing and supporting cadet/faculty/staff computers; providing support to full-time computer technicians and technical support at the Faculty/Staff Help Desk. This position is also responsible for troubleshooting and providing end user hardware and software support, imaging and deploying new computers, and working closely with outside vendors to quickly resolve and triage post fleet print issues.
This position is to be in person and not remote.
Minimum Qualifications
• Knowledge of printers and MFPs.
• Experience supporting personal computer hardware and software.
• Knowledge of hardware repair and software configurations.
• Experience supporting Microsoft and Mac operating systems, software products including the MS Office Suite, Office 365, and Microsoft networking in a TCP/IP network environment is necessary.
• Dependable, excellent attendance record, self-motivated.
• Excellent troubleshooting, communications, organizational, and customer service skills.
• Able to work well independently as well as in a team setting.
• Must work well with minimal supervision.
• Must be able to lift heavy objects, walk distances, and climb ladders.
• Must have excellent workload prioritization within a break-fix environment.
Additional Considerations
• Print shop experience.
• Experience using MyQ.
• Experience using Fiery Command Workstation.
• Experience with Microsoft Windows print server environment.
• Microsoft certification.
• Previous PC/MacOS technician experience.
• Jamf MDM/MAM experience.
• Solid Understanding of DHCP.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Tamara Wade
Phone: ************
Email: ****************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Easy Apply1st Information Operations Command staff
Information systems technician job in Lexington, VA
Lexington Solutions Group, as a subcontractor to Booz Allen Hamilton, is seeking staff for a newly awarded 5-year contract supporting 1st IO Command with varying skill levels ranging from early career professionals to highly experienced Subject Matter Experts. We require both IO / IW “generalists” as well as professionals with specific expertise in fields such as:
Military Deception (MILDEC)
Sensitive Support Activities
Signature Management (SIGMAN)
Military Information Support Operations (MISO) / Psychological Operations (PSYOP)
Public Affairs (PA)
Operations Security (OPSEC)
Electronic Warfare (EW)
Cyber Operations
Social Media applications and associated data analysis
Intelligence Support to IO/IW, particularly All-Source Analysis and Counterintelligence
Cultural Advisory (CULAD) support
Translation / Linguistic support for MISO / PSYOP and Social Media analysis
These positions all require a Top Secret clearance with eligibility for access to Sensitive Compartmented Information. All positions are based at Fort Belvoir, VA. Some positions will require deployment, and all may require limited-duration travel (1-2 weeks per quarter) for meetings, conferences, and exercise / training support. Compensation will be determined by the applicant's years of experience and education, combined with the task requirements for specific skill levels.
LSG benefits package includes competitive salaries, Paid Time Off, Floating Holidays, Federal Holidays, and a 401k plan. We also provide Health, Vision, Dental, Short- and Long-Term Disability, and a Group Life Insurance Plan.
If you are interested in being considered for one of these positions now or in the future, please submit a resume that clearly details your contact information, address, employment history, qualifications, years of experience, education, training, any military or government service (as a government employee or contractor), and security clearance level. Submitting your resume and cover letter will allow us to immediately consider you for new opportunities as soon as they become available.
Auto-ApplyProgram Support Technician
Information systems technician job in Blacksburg, VA
The Virginia Tech Foundation, Inc. (Foundation) was established in 1948 to receive, manage, and disburse private gifts in support of Virginia Tech programs. The Foundation is a 501(c)(3) nonprofit corporation governed by its board of directors. The Foundation serves the university by generating funding from private sources and aggressively managing its assets to provide funding which supplements state appropriations. The Foundation provides additional operating support to colleges and departments, assists in the funding of major building projects, and provides seed capital for new university initiatives.
Responsibilities:
Responsible for reception, clerical and administrative support. Provides routine bookkeeping functions. Processes receipt batches, positive pay, bank reconciliations, and scans remote deposits. Responds to W9 and 501(c)3 requests. Provides backup to the Accounting department for various functions. Provides occasional backup to the CEO/AVP office. Assists with special projects and other related duties as assigned.
Qualifications:
Extensive experience in an office environment. Solid understanding of basic bookkeeping and accounting payable/receivable principles. Experience handling cash and preparing deposits. Hands-on experience with spreadsheets and proprietary software such as Banner preferred. Proficiency in Microsoft Office. Customer service orientation skills. High degree of accuracy and attention to detail. Well organized and able to communicate in a pleasant and professional manner.
The Virginia Tech Foundation seeks a broad spectrum of candidates, including women, minorities, veterans, and those with disabilities. A competitive salary and benefits package will be offered. The review begins immediately.
Virginia Tech Foundation is an Equal Opportunity Employer
Auto-ApplySecurity & Technical Support Analyst
Information systems technician job in Roanoke, VA
Basic Function:
This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.
Significant Responsibilities:
Security:
Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.
Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment.
Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.
Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.
Recommends security solutions, methods to the Manager of IT Support.
In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.
Participate in audits or cyber-security testing to provide supporting data as necessary.
Infrastructure Technical Support:
Performs administration and support tasks in a Microsoft Windows environment.
Responds to first and second level support requests from business areas via phone call or email.
Performs troubleshooting activities and communicates with business partners to solve day-to-day issues.
Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.
Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.
Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.
Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.
Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.
Communicates ideas, situations and status clearly and effectively.
Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.
Participates in an on-call rotation.
Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner.
Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.
Champions OCC's mission, vision and values (as detailed in our
15 Essential Points of Success
); complies with policies and procedures, ethical standards and Code of Conduct.
Job Scope:
Organization responsibility-has no supervision or leadership responsibilities
Communication-frequent daily contact with all levels of employees, contractors and vendors
Confidentiality-follows company policy/procedures for all levels and types of communication
Financial Responsibility - has no financial responsibility
Judgment - has responsibility on certain custom mission critical systems for the company.
Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc.
Travel-occasional overnight travel to out-of-state facilities
Minimum Qualifications Required:
Education and Experience:
Experience in Microsoft Azure cloud computing configuration and administration are a plus.
Cisco certifications are a plus.
Certifications in Windows-based technologies or Cloud computing are a plus.
High school diploma or GED with three years' IT related work experience in a corporate working environment is required.
Associate degree in a computer science/information technology related field preferred.
Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects.
Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.
Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.
Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Technology Support Analyst
Information systems technician job in Blacksburg, VA
The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission.
Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs.
This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners
Required Qualifications
• Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting.
• Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment.
• Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices.
• Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces.
• Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably.
• Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight.
• Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally.
• Ability to work independently and collaboratively in a team environment with a team-centric mindset.
• Strong time management and prioritization skills to handle competing support requests and tasks.
• Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations.
• Demonstrated ability to create and maintain detailed documentation.
Preferred Qualifications
• Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience.
• Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration.
• Working knowledge of Mac operating system support and troubleshooting.
• Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar).
• Experience in an academic or research environment.
• Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.).
• Experience with remote support delivery to distributed locations.
• Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff.
• Experience with IT service ticketing and knowledge management systems.
Pay Band
5
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
Commensurate with experience
Hours per week
40 - exempt position
Review Date
12/15/25
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto,
Ut Prosim
(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event.
IT Specialist
Information systems technician job in Roanoke, VA
About the Role:
Tivolisworld LLC is seeking a skilled IT Specialist to manage and maintain our technology infrastructure. This role is critical to ensuring secure, efficient, and uninterrupted access to systems and networks across all teams. You'll support both day -to -day tech operations and long -term infrastructure planning, helping keep our environment stable and secure as we scale.
Key Responsibilities:
Manage and monitor internal IT infrastructure, including servers, networks, firewalls, and endpoints.
Implement and maintain cybersecurity measures, including antivirus, backups, and access controls.
Perform routine system updates, software patching, and hardware maintenance.
Troubleshoot hardware/software/network issues for internal users.
Maintain documentation for systems, licenses, and IT policies.
Set up and manage user accounts, permissions, and devices.
Support procurement and deployment of hardware/software resources.
Ensure data integrity and disaster recovery readiness.
Requirements
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ years of experience in IT support, system administration, or network management.
Strong knowledge of Windows, mac OS, and basic Linux environments.
Experience with Microsoft 365, Google Workspace, and cloud platforms.
Familiarity with firewalls, VPNs, antivirus, and endpoint security tools.
Excellent problem -solving skills and attention to detail.
Strong communication and documentation skills.
Preferred:
Experience with virtualization tools (e.g., VMware, Hyper -V).
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Specialist.
Familiarity with remote support tools (e.g., TeamViewer, RDP, AnyDesk).
Benefits
Benefits:
401(k)
Health insurance
Paid time off