Workday Help Desk
Information systems technician job in Melville, NY
About the Company
The Workday Help Desk Specialist is responsible for supporting employees, managers, and leadership with all workday related questions, troubleshooting, system navigation, and basic configuration tasks. This role serves as the first line of support for workday HCM and financials, ensuring accurate data entry, efficient resolution of user issues, and exceptional customer service to all departments across ACHC.
About the Role
This role serves as the first line of support for workday HCM and financials, ensuring accurate data entry, efficient resolution of user issues, and exceptional customer service to all departments across ACHC.
Responsibilities
Support employees, managers, and leadership with all workday related questions.
Troubleshoot system navigation and basic configuration tasks.
Ensure accurate data entry.
Resolve user issues efficiently.
Provide exceptional customer service to all departments across ACHC.
Qualifications
3 years of Workday Experience (HCM, Recruiting, Time Tracking, Absence, and Payroll)
Strong customer service orientation
Excellent communication and problem solving skills
Highly organized with the ability to manage multiple tasks in a fast paced environment
Required Skills
Workday Navigation & Troubleshooting
Ability to diagnose common access or workflow issues
Understanding of Workday business processes
Data accuracy & Entry
Reporting & Basic Analytics
Pay range and compensation package
Starting at $80,000
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Information systems technician job in Bridgeport, CT
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Design System Specialist
Information systems technician job in Stamford, CT
Must Haves:
Expert Figma expertise
Tokenization: Creating design tokens (variables for colors, typography, spacing) to ensure consistency across designs.
Branching: Managing multiple versions of design files for collaboration and controlled updates.
Ability to build and maintain a design system (component library) in Figma.
Keeps everything clean, organized, and structured.
Experience working closely with front-end developers to ensure design and code match.
Experience with Storybook (a code-based component library) to sync design tokens and components with actual code.
Understanding of Development: A strong working understanding of front-end development (HTML, CSS, JavaScript, React, etc.)
Experience conducting regular design QA and audits
Excellent communication skills with the ability to articulate complex design system concepts to diverse stakeholders.
Pluses:
Experience in a multi-product environment with complex scaling needs.
Knowledge of design tokens and their implementation in code.
Experience running workshops or creating educational content to drive design system adoption.
Day-to-day:
Insight Global is looking for a Figma Specialist. In this role you will develop, manage, and scale the clients Figma component libraries using advanced features such as Auto Layout, variants, and design tokens. They will create detailed design specifications and documentation to ensure pixel-perfect implementation by development teams. This role will manage the integration between Figma and Storybook, linking design components to their corresponding code components and keeping them in sync. Acting as the primary liaison between design, engineering, and product teams, the specialist will translate requirements into scalable design solutions and establish governance processes. They will conduct regular design QA and audits to ensure adherence to design system standards and brand guidelines. This is 6-month ongoing contract and pays $60-65hr.
Service Desk Engineer
Information systems technician job in Stamford, CT
Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION
Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt
Office Designation: In Office
Office Location: Stamford, CT
Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction.
The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations.
NOTE: On-call rotation is required for this position.
Functional Responsibility and Task Statements
Provide 2
nd
tier support through desk-side, remote, and local office support services
Watch for repeat tickets to find trending issues.
Work directly with Technical Account Manager on their customer's escalated issues.
Create new knowledge base articles to increase the rate of first line resolution
Follow documented processes for incident management and request fulfilment
Provide guidance and direction for escalated service issues
Demonstrates dedication to customer service and able to quickly assess risks
Analyse and document software requirements
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally
Technical Responsibility and Task Statements
Provide timely, resolution to technical support issues while following company standards
Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
Identify and resolve incidents within agreed SLAs, policies and procedures
Develop new support documentation of solutions that are used by Customer support services
Monitor incident trends and identify recurring incidents for resolution
Ensure that all relevant incidents are linked to an appropriate problem
Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution.
Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams
Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair
Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs
Analyze desktop usage and computer peripherals
Analyze, troubleshoot, correct, and document defects in existing software systems
Responsible for installation, testing, troubleshooting and repair of workstations
Responsible for installation and configuration of workstation software
Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring
Provide accurate estimates for and track data on time spent adding new features and fixing defects
Ensure technical documentation is created and tested
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
5+ years information technology experience supporting inbound Customer requests or issue resolution
High school Diploma
Experience with ConnectWise Manage software or similar ticketing system
Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.)
Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications
Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
Experience supporting VPN clients and VPN Administration
Experience support LAN/WAN network infrastructure
Experience supporting applications running in an RDS or Citrix environment
Strong working knowledge of Office 365 user and mail administration
Proficiency with NTFS file permissions
Experience with internal and external DNS administration
Experience with creating, changing and troubleshooting Group Policies
Experience with VMWare and/or HyperV
Excellent listening, questioning, and customer service skills
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
Ability to maintain composure, tact and effectiveness under stressful conditions
Ability to organize information, efficiently manage time and balance multiple priorities
Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
Preferred
Bachelor's degree in Information Technology, Computer Science, Engineering or related field
MS in Computer Science or Information Management
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
MSP L2+ Help Desk Support/Field Service - IT Technician
Information systems technician job in Ronkonkoma, NY
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.
*This is not an entry level position. You must have real experience and will be expected to be productive from the beginning.
Duties and Responsibilities (not comprehensive of all tasks)
Diagnose and resolve IT related hardware, software, and network issues
Configuration and installation of new IT equipment at client locations
Installation, setup, and support of VoIP systems
Configure user accounts in Active Directory, O365 and other applications
Track customer issues and resolutions in our ticketing system
Proactively monitor, manage, and support client networks
Perform software and hardware updates and maintenance
Investigate security breaches and vulnerabilities
Collaborate with other team members to solve complex issues
Recommend hardware and software improvements to clients
Monitor data backups and perform file restorations or disaster recovery
Rebuild/re-image computers and transferring/saving user profiles and data
Resolve virus and malware issues
VPN setup and troubleshooting
Backup/Restoration and Disaster Recovery
Requirements and Qualifications
At least 2 yrs. experience in an IT support related position
ConnectWise and MSP experience +++
Cisco and Meraki experience +++
Thorough knowledge of Windows 10 and Mac OS X
Cybersecurity experience or certification a plus, but not required.
Familiarity with mobile devices such as iPhones, iPads, Android, etc.
Prior knowledge of service ticketing systems
Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points
Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)
Professional attitude and appearance
Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations
Availability during weekday business hours and a rotating on-call schedule, if needed
Must have a reliable vehicle and be available to travel within an assigned geographical region
Desired Qualities and Skills
Strong troubleshooting and critical thinking skills
Ability to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills
Self-motivated with the ability to work in a fast-paced environment
Why work here
We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
Help Desk Technician
Information systems technician job in Syosset, NY
Job Description We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.
Responsibilities
Provide first-level technical support to clients primarily from our central office in Syosset, NY.
Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.
Occasionally visit client sites to provide on-site support as needed.
Document and track all support requests, resolutions, and follow-up activities in our ticketing system.
Collaborate with other team members to escalate and resolve complex issues.
Participate in ongoing training and development to stay current with emerging technologies and best practices.
Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.
Qualifications
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Basic knowledge of computer hardware, software, and networking fundamentals.
Ability to work independently and as part of a team.
Customer-focused attitude with a desire to provide exceptional service.
Willingness to learn and adapt to new technologies and environments.
Availability to occasionally travel to client sites as required.
Preferred Skills
Previous experience in a helpdesk or technical support role.
Familiarity with MSP environments and ticketing systems.
Certifications such as CompTIA A+, Network+, or similar are a plus.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!
IT - 1311
Information systems technician job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On (W2) Note: Client does not provide laptops. Instead, they will provide desktops and dedicated workstations, Candidates will use their own equipment's when working remotely during the week.
Project Overview:
COMPANY is currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
IT Technician
Information systems technician job in Great Neck, NY
Vitreoretinal Consultants, one of the largest providers of the Retina subspecialty within Ophthalmology is seeking an IT Technician to work in our NY offices. In this role, you will be an important part of the team whose job is to support the IT Manager in the delivery of exceptional retina care to our patients. This position requires dedicated individuals who enjoy working with staff and doctors. You will also be required to travel to our other locations in Great Neck, Westbury, Riverhead, Rockville Center, Hauppauge, Flushing, Scarsdale, Elmhurst and New City. To learn more about our business visit. **********************
This FT position is 95% IT and 5% Facilities management. The individual will work as a team member with our current IT and Facilities managers.
Skills required:
Strong computer server maintenance experience
The applicant MUST have a current Microsoft Certification as well as a current VM Ware certification.
Expert knowledge of IT best practices, policies, and regulations
Willing to train staff
In-depth understanding of programming, computer science and digital security
A clear understanding of client/server technology and network architecture
Good communication, including writing, speaking and active listening
Strong problem-solving, critical thinking and decision-making skills
Customer service and interpersonal skills
Excellent attention to detail
Great project management skills, including organization, planning, time management and prioritization.
Basic handyman skills
IT Technician duties and responsibilities:
The IT Technician is responsible for several different tasks related to overseeing a company's computer networks and improving the company's network systems. Some of their daily responsibilities include:
Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
Creating rational strategies for upgrading the company's network software whenever a new update is available
Constructing and implementing plans to ensure the company's network continues to operate smoothly in the event of a problem
Staying up to date with new network technology and reporting this information to the executive team each quarter
Working closely with other department Managers to assess the growth needs and maintenance of the company's network
Run cables as needed
Work with our software vendor ensuring servers are fully operating for all locations, troubleshoot and fix any downtime outages
Create all employee network log ins and door access
Monitor employee internet usage
Assist the compliance officer to ensure SRA are performed yearly
In charge of purchasing and installing all equipment and computer set-ups for employees and physicians
Participation in the annual budget process, produce spreadsheets of needed medical and computer equipment
Facilities Assistance Responsibilities
Facility and Alarm system monitoring, alert CEO, CFO and/or Practice Administrator of any alerts
Equipment inventory management
Assist in Price shopping for new equipment
Equipment problem trouble shooting
Equipment installation
Phone and Printer systems management
Job Type: Full-time
Pay: $110,000.00 - $120,000.00 per year
Benefits:
401(k)
Health insurance
Dental insurance
Vision coverage
PTO
Experience level:
2 years
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Maintenance: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Reliable car (Required)
Ability to Relocate:
Must be willing to work out of our Westbury office and travel to our other NY offices as needed.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
Bachelor's
License/Certification:
Driver's License (Required)
VMware Certification (Required)
Microsoft Certified: Azure Data Engineer Associate (Required)
Microsoft Office Specialist (Required)
Ability to Relocate:
Westbury, NY: Relocate before starting work (Required)
Work Location: In person
Computer Field Technician
Information systems technician job in Ronkonkoma, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Specialist
Information systems technician job in Hicksville, NY
Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job Description
Responsibilities for Technical Support Specialist
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications
Qualifications for Technical Support Specialist
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
Desktop Support
Information systems technician job in North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1 NORTH CASTLE DR.,NY -10504
Duration:1+ year (with possible extension)
Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
· Executive/VIP support.
· Very Strong Customer skills.
· Installation, configuration and maintenance of windows, hardware and software.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
IT Support Analyst
Information systems technician job in Norwalk, CT
Full Time Norwalk, CT About the Company: Wilton Re is an industry leader in the life (re)insurance space, specializing in the acquisition of in force life insurance and annuities. We are experienced industry specialists focused on the risk, capital and operational needs of our clients' businesses. We provide our clients with the services they need from in force transactions and product development to underwriting and new business strategies.
Wilton Re has the resources and expertise to pursue and successfully manage the largest life and annuity transactions in the market.
Position Summary:
This position is multi-faceted in its scope with the primary focus on supporting end users across Wilton Re in their various computing needs, whether in office or remote. This includes mobile phones, laptops and application support. In addition, this role will support collaboration platforms both technically and from a user perspective including audio, video conferencing, LAN room technology, etc. Therefore, being on site in the Norwalk office 5 days a week is required.
It is also expected this position would support initiatives such as Intune set up and administration, SharePoint Online technical support, and administrative support, among others. This role also contributes to a variety of projects pertaining to information security tools as it pertains to end users; and day to day security operations tasks pertaining to vulnerability management and end point management.
Role Responsibilities:
* Able to react to change productively and handle other essential tasks as assigned.
* Able to work with third party partners to effectively perform job function.
* Support end-user computing needs in all Wilton Res offices including laptop and mobile phone support.
* Handle end user access requests related to onboarding, offboarding, and modifications to access, and update user forms as necessary to reflect current user access.
* Able to interact with and support all members of the Executive team and Board members, when on site.
* Able to work in an Agile manner and collaborate with other team members within and across platforms.
* Meet with systems owners and end-users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
* Collaborate with multiple departments as well as developers in IT to troubleshoot Production issues quickly and effectively in order to minimize disruption in day-to-day business processes.
* Develop, standardize and maintain new or improved processes based on findings and analysis, including updating internal knowledge-based documents. Maintain CMDB with IT assets and support internal ticketing system/workflows.
* Publish relevant companywide bulletins as needed.
* Validate daily, monthly, and quarterly backups are completed or remediated in a timely manner.
* Understand relevant IT changes and match them to their original tickets.
Basic Qualifications:
* Minimum 3 years of direct work experience in an IT Support role.
* Strong customer focus and ability to manage client expectations
* Ability to communicate needs and schedules to IT and clients
* Ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding
* Strong teamwork and interpersonal skills at all management levels
* Ability to operate under a dual reporting relationship (IT, customers)
* Understanding of prioritization and analysis of requests as they come in to coordinate work to be completed in a timely manner
* Ability to take on multiple tasks at the same time and prioritize tasks quickly. Ensure follow through/task completion
* Experience with SharePoint
* Experience with Intune
* Availability for evening and weekend work as needed
Required Education / Certifications:
Degree in computer science or business administration desired.
Pay/Location
Norwalk, CT
Full On Site
Minimal to no travel required
The role is nonexempt and eligible for paid overtime. The annualized salary/hourly rate range for this position in Connecticut is between $65,000 and $75,000. Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training, and experience.
Base salary is just one component of Wilton Re's total compensation package for employees. Additional compensation includes annual performance-based bonus, 401K with employer contribution, and profit-sharing program. Employee may also be eligible for long-term incentives (equity). All incentives and benefits are subject to the applicable plan terms.
What We Offer:
* Competitive vacation and sick time, including company-paid holidays, floating holidays and early closing days
* 401(k) plan with employer contribution - US Employees Only
* Profit Sharing Program
* Competitive parental leave
* Health, vision, dental, and life insurance, including access to health and wellness programs
* Actuarial Development Program (ADP) for Actuarial employees taking exams
* Employee Assistance Program (EAP)
* Current hybrid working environment
* Employee Engagement Events and various committees on site to join
Wilton Re strives to attract, develop, and retain a diverse workforce. We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported. Our commitment to inclusivity is reflected in the safeguards, policies, and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination. A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential.
To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Wilton Re employees unless you have been requested to work on this position or other positions with Wilton Re; please reach out to your main point of contact. Wilton Re is not responsible for any fees related to unsolicited resumes.
IT Support Specialist
Information systems technician job in Uniondale, NY
Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.
Job Description
Metro PT has an immediate full-time IT Support Specialist opening for a growing, dynamic healthcare company. They will work cross-functionally and will be responsible for building and maintaining desktop systems and supporting system software. This will include Windows PCs and laptops, printers, and mobile devices. The ideal candidate will be a positive and supportive member of the IT function, a self-starter, technically innovative, and who loves the challenge of solving problems and building solutions to help the company scale.
This person has a “get stuff done”, customer service-focused mindset. We are looking for an organized, detail-oriented individual with high energy, someone who thrives in a tight-knit, fast-paced environment. This is a hands-on role with room for growth! This position will be based out of our HQ in Garden City, NY, with 20-30% local travel required. Must have a reliable mode of transportation to travel between locations!
Essential Functions
Networking
Assists in monitoring the Meraki networking environment and providing first-level support for any reported or identified issues.
Install Meraki networking equipment in new clinics.
Replace Meraki networking equipment during hardware refreshes or as required.
Provide first-level support for any connectivity-related issues, including working with various ISPs.
Support
Provides first-level support to end-user technology requests via email, phone, and face-to-face interactions.
Complete assigned requests and incidents based on a ticketing system in a timely manner.
Provide technical support for workstations, laptops, printers, computer peripherals, and mobile devices, including Windows systems.
Provide support for enterprise applications and cloud-based services with a heavy emphasis on MS365.
Provide technical support for meetings, events, and presentations as needed.
Ability to solve technical and system issues with little to no supervision.
Asset Management
Follow company IT Asset Management procedures for the purchasing, receiving, deploying, supporting, and decommissioning of company technology assets.
Configure and deploy IT assets to new users.
Travel
Travel between local clinics (and non-local as necessary).
Qualifications
Associate degree in a related field, or equivalent work experience in lieu of a degree.
Min. 2 years of desktop end-user hardware support experience. Bonus points for experience within a healthcare organization!
Ability to solve technical and system issues with little to no supervision.
A team player who brings positive energy and experience to a collaborative team environment.
Knowledge and experience with Windows 11 and mobile platforms.
Strong working knowledge of the MS365 platform is a must.
Ability to organize multiple tasks and priorities for project time management with little supervision.
Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)
Ability to quickly diagnose and resolve customer computer-related issues.
Self-motivated individual with a desire to enhance their knowledge and continually develop their skillset.
Understanding of current technologies and best practices in the information technology industry.
Solution driven!
Project Management experience is a huge plus.
CompTIA A+ is a plus.
Must possess a valid and clean NY driver's license, and reliable transportation to travel between Metro locations as needed.
IT Support Specialist
Information systems technician job in Uniondale, NY
Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.
Job Description
Metro PT has an immediate full-time IT Support Specialist opening for a growing, dynamic healthcare company. They will work cross-functionally and will be responsible for building and maintaining desktop systems and supporting system software. This will include Windows PCs and laptops, printers, and mobile devices. The ideal candidate will be a positive and supportive member of the IT function, a self-starter, technically innovative, and who loves the challenge of solving problems and building solutions to help the company scale.
This person has a “get stuff done”, customer service-focused mindset. We are looking for an organized, detail-oriented individual with high energy, someone who thrives in a tight-knit, fast-paced environment. This is a hands-on role with room for growth! This position will be based out of our HQ in Garden City, NY, with 20-30% local travel required. Must have a reliable mode of transportation to travel between locations!
Essential Functions
Networking
Assists in monitoring the Meraki networking environment and providing first-level support for any reported or identified issues.
Install Meraki networking equipment in new clinics.
Replace Meraki networking equipment during hardware refreshes or as required.
Provide first-level support for any connectivity-related issues, including working with various ISPs.
Support
Provides first-level support to end-user technology requests via email, phone, and face-to-face interactions.
Complete assigned requests and incidents based on a ticketing system in a timely manner.
Provide technical support for workstations, laptops, printers, computer peripherals, and mobile devices, including Windows systems.
Provide support for enterprise applications and cloud-based services with a heavy emphasis on MS365.
Provide technical support for meetings, events, and presentations as needed.
Ability to solve technical and system issues with little to no supervision.
Asset Management
Follow company IT Asset Management procedures for the purchasing, receiving, deploying, supporting, and decommissioning of company technology assets.
Configure and deploy IT assets to new users.
Travel
Travel between local clinics (and non-local as necessary).
Qualifications
Associate degree in a related field, or equivalent work experience in lieu of a degree.
Min. 2 years of desktop end-user hardware support experience. Bonus points for experience within a healthcare organization!
Ability to solve technical and system issues with little to no supervision.
A team player who brings positive energy and experience to a collaborative team environment.
Knowledge and experience with Windows 11 and mobile platforms.
Strong working knowledge of the MS365 platform is a must.
Ability to organize multiple tasks and priorities for project time management with little supervision.
Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)
Ability to quickly diagnose and resolve customer computer-related issues.
Self-motivated individual with a desire to enhance their knowledge and continually develop their skillset.
Understanding of current technologies and best practices in the information technology industry.
Solution driven!
Project Management experience is a huge plus.
CompTIA A+ is a plus.
Must possess a valid and clean NY driver's license, and reliable transportation to travel between Metro locations as needed.
Information Technology Professional
Information systems technician job in Brookhaven, NY
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
Help Desk Technician
Information systems technician job in Milford, CT
Delaware Hospice is actively seeking a full-time Help Desk Technician based out of our Newark office. The schedule is Monday-Friday 8am-430pm with participation in ON CALL rotation and weekends/evenings as needed. We invite you to explore a Delaware Hospice career with Delaware Hospice as a Help Desk Technician. QUALIFICATIONS: B.S. in Computer Science, Information Systems or equivalent work experience. Requires strong technical support experience to include phone, email, and in person communication. Excellent command of the English language in both verbal and written communication skills. Ability to manage high call and support ticket volumes. Must have excellent customer service skills. Demonstrated ability to engage and disengage callers as appropriate. Ability to manage calls effectively and efficiently. Microsoft Office and strong general computer experience required. Some experience in Windows networking, general computer maintenance preferred. Candidate should also possess solid analytical and troubleshooting skills. Must be highly motivated and able to work independently, as well as function in a team environment. RESPONSIBILITIES: Responsible for overall customer satisfaction. This position monitors and maintains the help desk system and provides remote and in-person technical support to end users on a variety of issues. Job duties include responding to telephone calls and help desk tickets during normal business hours, after hours if on-call, emails, and requests for technical support. Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include:
Comprehensive compensation
Health, dental, vision, life and disability insurance
Pre-tax healthcare and dependent care flexible spending accounts
State of the art EMR system
Mileage reimbursement
403(B) retirement fund with company contribution after 1 years of service
Paid time off
Reimbursement for certification fees, and tuition assistance
Retention and Milestone awards
Employee Assistance Program to you and family members at no cost to you
Employee recognition and referral programs
Fun contests to promote a healthy lifestyle
Delaware Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness. Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Dementia Care, Katybug, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice's programs and services, upcoming events, or employment opportunities, call ************ or visit our website, ************************
IT Help Desk Support - Level II
Information systems technician job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY
IT Help Desk Support - Level II
Information systems technician job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Information Technology & Data Analytics Intern - Summer 2026
Information systems technician job in Stamford, CT
**_About_** **_this_** **_Position_** At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil , 'all , Loctite , Snuggle , and Schwarzkopf and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.
**Dare to learn new skills, advance in your career and make an impact at Henkel.**
**What you'll do**
+ Provide project and ongoing system support for HCB (Consumer Goods business unit) and Hair Professional, Supply Chain, Functions primarily in the Americas region
+ Work with large-scale datasets and modern analytics tools in a real IT environment, gaining exposure to cloud platforms, data pipelines, and business intelligence systems used across the Americas region
+ Collaborate with business stakeholders as part of a diverse, multi-regional IT team to tackle real-world challenges and deliver impactful, data-driven solutions
+ Develop and maintain data pipelines using Azure and Databricks to support analytics and reporting needs.
+ Write and debug Python scripts for data transformation, automation, and issue resolution.
+ Support system enhancements and bug fixes by collaborating with IT and business teams to improve existing solutions.
+ Support and update PowerBI dashboards to deliver actionable insights to stakeholders across the Americas region.
+ Document technical processes and collaborate with global teams to ensure knowledge sharing and solution scalability."
**What makes you a good fit**
+ An undergraduate student (rising junior senior) pursuing a degree in Computer Science, Engineering or Data Analytics
+ Proficiency in Python for scripting, automation, and data transformation
+ Prior experience with cloud platforms like Azure preferred
+ Familiarity with project delivery methodologies such as Agile, and experience in collaborative, iterative development environments
+ Proactive and eager to learn, with a willingness to explore new technologies through Henkel's virtual training resources
+ Strong communication skills, with the ability to translate complex technical concepts into clear, business-friendly language
**Some benefits of joining Henkel as an intern**
+ Exciting projects that allow you to make real impact and collaborate with Henkel colleagues worldwide.
+ Countless learning opportunities available through Henkel's online learning platform with over 9,000 professional courses.
+ Networking events with Henkel business leaders, experts and sustainability ambassadors.
+ Ongoing feedback discussions throughout the internship that allow you to accomplish concrete goals.
+ In-person and virtual social events to connect with other Henkel interns across the country.
**Following your internship, you may be invited to join Henkel as a returning intern or full-time employee. **
**Additional information**
+ This internship is eligible for a housing stipend or relocation support.
+ Henkel's Summer 2026 internship program starts on May 27th, 2026, and runs through mid-August.
+ Recruitment for our 2026 internships starts in late August 2025 and runs through early March 2026 or until all our positions are filled.
+ If selected to move forward in our recruitment process, you will receive an email from our talent acquisition team.
+ If a position you applied to is filled by another candidate, you will receive an email from our team alerting you that the position is closed.
The salary for this role is $22-$27/hour. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
**JOB ID:** req75212
**Job Locations:** United States, CT, Stamford, CT
**Contact information for application-related questions:** *****************************
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
**Application Deadline:** As long as the vacancy is listed on our Career Site, we are happy to receive your application
**Job-Center:** If you have an application already, you can create or log in to your accounthere (******************************************************************************************************************************************************** to check the status of your application. In case of new account creation, please use your email address that you applied with.
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How is work at Henkel
Easy ApplyDeskside Technician II
Information systems technician job in New Rochelle, NY
Details:
The primary responsibility of the Deskside Technician II is to provide technical support and oversight to a luxury jewelry brand"s manufacturing facility in New Rochelle, NY which includes offices and is where a large portion of its jewelry is made. This includes the delivery of new technologies in partnership with outside partners to support organization growth, as well as support of existing technology leveraged across various divisions located within the sites.
The analyst will also be responsible for providing support service delivery which includes incident, problem, and change management to facilitate project and support initiatives.
The technology covered is broad therefore the candidate needs to have a solid technical background with focus on Conferencing Mobile, and AV Solution, and must be able to quickly adapt to new environments and technologies through collaboration with engineering and development teams, with a general focus will be on End User technology.
Due to the nature of responsibilities, working outside of normal business hours and on weekends may be required.
Details:
Manage the delivery and support of Infrastructure technology including lifecycle management programs related to but not limited to the delivery of:
Endpoint Technology including PC, MAC, Mobile Devices (iOS and Android), Printers, Telephones
Software delivery and maintenance
New Technologies and Applications
Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors.
Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs.
Job Requirements
5-7+ years experience in IT support & service delivery function
Strong Experience with Windows 10, Apple iOS, and Office 365 Tools.
Strong Experience with Zoom, Teams, and conferencing technologies.
Experience with Active Directory and User\Endpoint Management Administration
Excellent interpersonal, written and oral communication skills, with focus on attention to detail
Ability to build and maintain business partnerships
Ability to approach technical challenges from a business perspective
Ability to perform basic financial analysis
Strong analytical and problem solving skills
Highly self-motivated and able to work with little day to day supervision
Preferred
Bachelors degree in IT or equivalent certifications
Experience with Software Management and Distribution
Experience with CAD and CAM related software and technologies
Experience with Video Conference and Collaboration technologies.
Experience with Cisco/Meraki Switching, Wireless
IP addressing (Subnetting and assignment)
Workspace One, SCCM, and JAMF