Information systems technician jobs in Waukegan, IL

IT Coordinator Department: Firm Operations Reports To: Firm Accounting Director Status: Full-Time, Non-Exempt The IT Coordinator is an individual contributor responsible for supporting the firm's technology environment, ensuring reliable system performance, and providing hands-on technical expertise across hardware, software, and business applications. This role blends operational support with strategic planning-helping evaluate technology needs, strengthen IT processes, and contribute to long-term improvements that align with the firm's goals. The IT Coordinator works closely with internal teams, external vendors, and leadership to maintain a secure, efficient, and forward-looking technology infrastructure. Key Responsibilities Technical Support & Operations (Primary Focus) Provide day-to-day technical support for employees, including troubleshooting hardware, software, network, and peripheral issues. Maintain and monitor servers, workstations, mobile devices, and cloud-based systems. Oversee account provisioning, system access, and application configurations. Manage software installs, updates, and license tracking. Support cybersecurity initiatives, including patching, endpoint protection, MFA, access controls, and monitoring alerts. Maintain IT asset inventory (hardware and software), including procurement and lifecycle management. Document IT procedures, troubleshooting steps, and support standards. Supports training staff on firm software. Systems Administration Assist with administration of Microsoft 365, Entra, and other core business systems. Support data backup processes, retention schedules, and recovery testing. Monitor network performance; escalate issues to vendors as needed. Project & Strategic Planning Support Participate in IT planning discussions to identify opportunities to improve workflows, security, and system performance. Research emerging technologies, tools, and solutions that support the firm's long-term IT strategy. Assist in developing technology roadmaps and recommending system upgrades or process improvements. Support implementation of new technology initiatives, coordinating logistics, user communication, testing, and training. Provide insights to leadership on IT risks, efficiencies, and optimization opportunities. Facilitate sharing of best practices efficiencies. Vendor Management Work with third-party software vendors and service providers to support system reliability and project execution. Assist in evaluating vendor performance and researching new technology partners. Track service tickets. Qualifications Education & Experience Associate or bachelor's degree in information technology, Computer Science, or related field preferred. 5+ years of hands-on IT support experience. Experience in a professional service or multi-location environment a plus. Technical Skills Strong knowledge of Windows OS, Microsoft 365, Azure AD, and network fundamentals. Familiarity with cybersecurity tools and best practices. Experience with troubleshooting hardware, software, and cloud-based applications. Understanding of backup systems, endpoint management, and mobile device management (MDM). Experience contributing to IT planning, project coordination, or process improvement is preferred. Core Competencies Strong problem-solving and diagnostic skills. Excellent communication skills and the ability to support users at all technical levels. Ability to manage multiple priorities in a fast-paced environment. Detail-oriented with strong documentation habits. Proactive mindset with interest in long-term IT growth and strategy. Working Conditions Onsite presence required [insert schedule expectations]. Occasional after-hours support during system updates or outages. Ability to lift up to 40 lbs. (equipment).

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365 Configure and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: *******************************************************************

Job Title: Oracle EPM Support Analyst (Planning / FCCS / ARCS) Duration: 12+ months Job Details: Seeking a skilled Oracle EPM Support Analyst to provide functional and technical support for Oracle Enterprise Performance Management (EPM) applications. The role involves monitoring, troubleshooting, and enhancing EPM modules such as Planning, Budgeting, Financial Consolidation, and Close (FCCS), and Account Reconciliation. Key Responsibilities: Provide day-to-day support for Oracle EPM applications including Planning, FCCS, ARCS, and Narrative Reporting. Monitor system performance and resolve application issues in coordination with technical teams. Support month-end and year-end close activities within EPM modules. Assist users with data loads, metadata updates, and business rule execution. Perform root cause analysis for functional and technical issues. Coordinate with Oracle support for SR resolution and patch management. Maintain documentation for configurations, processes, and issue resolutions. Support enhancements, upgrades, and testing activities (SIT/UAT). Collaborate with finance and IT teams to ensure alignment with business needs.

We are seeking a hands-on IT Support Technician to join our team, providing critical support to 100+ onsite municipal staff members. You'll dig into a wide range of hardware, software, and infrastructure technologies, ensuring that the technology works and users are happy. This is a full-time permanent position, paying an hourly rate plus benefits, in a unique environment that provides professional challenge and stability. Your Mission User Support - Desktop and laptop support for Windows 11 Systems & Administration Support - AD cleanup, management, and migration Software & Application Support - Custom apps Infrastructure & Backup Support - VMware, Veeam and Backup Exec, Your Background 2+ years of professional IT support Strong hands-on support for PCs, laptops, and hardware peripherals Active Directory user management; exposure to AD migrations preferred. Windows and Microsoft O365 expert Basic understanding of servers, networking concepts, and troubleshooting Squeaky clean criminal record - Must pass FBI fingerprint level background check Apply today for immediate consideration!

L2 Help Desk Administrator - Job Description 3+ months contract ;possibility to convert to fulltime Onsite The L2 Help Desk Administrator provides advanced technical support to end users and serves as the escalation point for complex issues that cannot be resolved by Tier 1 staff. This role requires deeper troubleshooting capabilities across Windows/mac OS, Microsoft 365, Intune, networking, and endpoint security tools such as CrowdStrike, Zscaler, and Tanium. The L2 Administrator works closely with the IT Support Manager and Infrastructure teams to reduce recurring issues, document solutions, improve support processes, and contribute to endpoint automation and stability. This role plays a key part in delivering high-quality IT services to a 2,200-user environment. Key Responsibilities Advanced Technical Support & Escalations Serve as the primary escalation point for complex tickets from Tier 1 Help Desk staff. Diagnose and resolve advanced issues related to Windows 10/11, mac OS, Microsoft 365, authentication, and network connectivity. Troubleshoot and support endpoint security tools including CrowdStrike, Zscaler,and Tanium. Assist with issues related to mobile devices, multi-factor authentication, and identity troubleshooting (Entra ID / Azure AD). Resolve hardware issues including imaging, Autopilot enrollment failures, drivers,and application compatibility. Endpoint Management & Administration Support Intune/Endpoint Manager deployments, compliance policies, update rings, and Autopilot provisioning. Identify and remediate device compliance issues flagged by Intune, CrowdStrike,Zscaler, or Tanium. Maintain and enforce endpoint standards, configurations, and baseline policies. Assist in patching, software deployment, and update troubleshooting. Ticketing System & Process Improvement Handle advanced tickets within Freshservice, ensuring thorough documentation and timely resolution. Identify repeat issues and work with the IT Support Manager to propose root-cause fixes or automation opportunities. Create and maintain high-quality knowledge base articles to support Tier 1 efficiency and reduce escalations. Participate in support process reviews and improvement initiatives. User Support & Communication Communicate clearly with end users at all technical levels, providing guidance and training when appropriate. Assist in onboarding new employees, ensuring devices are deployed correctly through Autopilot and licensed appropriately. Support Microsoft 365 administration, including Teams, Exchange Online,SharePoint Online, and OneDrive troubleshooting. Cross-Team Collaboration Work closely with Infrastructure and Security teams to remediate endpoint vulnerabilities, misconfigurations, and policy gaps. Provide feedback on endpoint performance, user impact, and areas for optimization. Assist in rollouts of new tools, features, or hardware refresh cycles. Skills & Qualifications Associate's or Bachelor's degree in Information Technology, or equivalent experience. 3-5+ years of IT support experience, including Tier 2 responsibilities. Strong expertise in Windows 10/11, M365, and basic networking concepts (DNS,DHCP, VPN, routing). Experience with Intune/Autopilot, device compliance, and software deployment. Hands-on troubleshooting of CrowdStrike, Zscaler, and Tanium endpoint controls. Proficiency with IT ticketing systems such as Freshservice (preferred), ServiceNow, or Jira. Strong communication, documentation, and customer service skills. Ability to independently troubleshoot complex issues and mentor Tier 1 staff. Reporting & Collaboration Reports to: IT Support Manager Collaborates with: Tier 1 Help Desk, Infrastructure Engineering, Security, and End User Platform Engineering

Objectives Provide technical support for computer systems and users. 4.0 Tasks and Delivery Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources. Responsible for providing technical support for usage of mac OS and Windows OS computers. Responsible for maintaining mac OS computer record enrollments in Apple Business Manager and JAMF Pro. Responsible for providing access to projects, groups, mailing lists, and Slack. Responsible for debugging issues with multi-factor authentication setup. Responsible for Improving existing helpdesk service processes where applicable. * Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups. Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services. Responsible for onboarding new users at the facility/directorate. Responsible for assisting with user communication as appropriate. Responsible for updating and tracking customer-reported issues from submission to resolution. Responsible for the fulfillment of IT service catalog requests from customers 5.0 Required Knowledge, Skills, and Abilities 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support Bachelor's degree in Computer Science, Information Technology, or related field Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders Strong verbal and written communication skills Strong testing and troubleshooting skills to identify process bottlenecks Self-starter and a team player Hands-on knowledge using ticketing software (eg. ServiceNow) Some experience working in UNIX/Linux environments Some working knowledge of shell scripting or other coding experience

BIRDS ON A CABLE needs a new Starling … but what is a BIRD ON A CABLE ? Birds on a Cable is a small and personal IT consulting company in Chicago that breaks the mold of your typical “IT Guy.” Flat out, we don't want to be that guy, and we don't want to hire that guy. We want to make complex and difficult computer topics easy to understand for our clients. In doing so, we also want to develop actual relationships with our clients. We want our clients to enjoy calling us instead of dreading it. Our goal is to fix problems as efficiently as possible, with creative thinking to find the best solution for the situation. We work with the lights (and music) on. We work hard. Since we support everything from small startup shops to restaurants and law firms, we have an array of tricks in our tool belt and are always looking for more. so what's THE JOB ? We need a Technical Support Specialist in a full-time position. This includes the installation, repair, and tweaking of hardware and software for end users; as well as the coordination and planning for major projects and upgrades. We are growing, and our clients are growing; there is limitless administration with M365, SharePoint Exchange, and even on-prem systems. There is so much opportunity for growth. what are we looking for in an APPLICANT ? Our new Bird will have a solid understanding of Windows-based environments and platforms, as well as OSX generalities. We need someone with strong hardware troubleshooting skills. Someone able to pinpoint software errors and resolve them permanently. A good teacher, reminding users how to print to PDF or access OneDrive from mobile phones. Someone available for a full-time position with a work-hard, play-hard personality. Math is hard, but this JOB will be about: 31%: Face-to-face technical support to client end-users. New user onboarding and hand-holding. Responding to client (and fellow-Bird) requests from all angles, including: email, ticketing systems, chat. You will be on your toes. 37% Remote installs, configurations, and troubleshooting of software/hardware/network appliances in mixed environments. 25%: Communication of client needs, project opportunities, solution gathering. 7%: Meetings, happy hours, gatherings. YOU would fit in at BIRDS ON A CABLE if … You are a positive personality that can handle client interaction with care; you have a personal commitment to completely satisfying a customer. You can work and think in a fast-paced environment. Some days move fast, and we shift from one support issue to the next without much of a breath. § You are self-motivated and independent. Some days move slow, and we have a list of projects that need start-to-finish tending. § You are technically savvy. You can identify or research a problem, and follow-through to resolution. § You are detail-oriented and possess strong communication skills. § You can roll with the punches of a young IT company, make a positive impact and help us grow. § You have ideas. § You have a sense of humor. what do you NEED to apply? 2+ years professional experience providing software and hardware technical support services to end-users. 2+ years of experience supporting a Microsoft Windows environment. Knowledge of basic networking concepts. Ability to lift and transport equipment heavier than 50lbs. so what are the PERKS? We have medical, dental and vision plans available after a month on the job; a retirement plan after your first Birdversary (that's one year, happy hour included). We compensate with a traditional salary as well as bonus structure. We give a kickback for personal phone/tech use. We believe in summer Fridays. Casual dress, some free food, a good number of happy hours and outings. Personal transportation is a big plus, but not a must. INTERESTED? Wonderful! We look forward to your application. Be sure it includes: a COVER LETTER that illustrates why you're right for this position. We'd love to hear about the customer/client service moment you're most proud of in your career. Please note that communication is key, and this letter will demonstrate that you articulate your thoughts clearly. and a SUCCINCT RESUME, complete with references. Anything that exceeds 2pgs will be discarded. FINAL NOTES: Candidates undergo a full background screening and credit check. All applications remain confidential.

Job Title: Senior DevOps - Tier 2 Support A leading financial services organization is seeking a highly skilled Senior DevOps professional to join their Incident Management Support Team. This role focuses on hybrid-cloud operations, container orchestration, and enterprise-level technical support, with a strong emphasis on integrating DevOps processes into IT service management platforms. Key Responsibilities: Cloud Engineering: Manage and support applications and services in a hybrid-cloud environment (AWS preferred), ensuring performance, security, and cost-efficiency. Container Orchestration: Administer Kubernetes clusters for deployment, scaling, and management of containerized applications. ServiceNow Integration: Configure and integrate DevOps tools with ServiceNow to streamline incident management and IT service workflows. Technical Support: Provide Level 2 support for complex software engineering, cloud infrastructure, and application performance issues. Collaboration: Work closely with software development, deployment, and SRE teams to align operational practices. Monitoring & Optimization: Implement monitoring and logging solutions to maintain system health and proactively resolve issues. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 2+ years of experience in DevOps, Software Engineering, or a similar technical role. Demonstrated expertise in at least one major cloud platform (AWS, Azure, or GCP). Hands-on experience with Kubernetes and containerized applications. Proficiency with ServiceNow, including ITSM, ITOM, and other relevant modules. Experience providing Level 2 technical support in fast-paced enterprise environments. Strong analytical, problem-solving, and communication skills. Benefits: Hybrid work environment with flexible remote options Tuition reimbursement and student loan repayment assistance Technology stipend Generous PTO and parental leave 401k with employer match Comprehensive health benefits (medical, dental, vision) About the Organization: This organization is a globally recognized financial market utility, providing clearing and settlement services for derivatives and securities. They are committed to operational excellence, stability, and innovation while fostering a collaborative and supportive workplace.

Our client is a globally recognized established luxury fashion house specializing in high-end women's apparel. They are looking for an IT Analyst to provide technical support for their IT infrastructure. You will analyze system performance, troubleshoot issues, and implement solutions to optimize operations. Key Responsibilities Support day-to-day IT operations: network maintenance, system setup, software troubleshooting, and user support. Collaborate on improving system reliability, connectivity, and performance across departments. Develop and maintain scripts or automation tools to streamline workflows and data processes. Assist with data reporting and visualization where you would be connecting Excel reports and datasets into Power BI dashboards. Monitor system performance and proactively identify opportunities for optimization. Ensure adherence to IT and security policies while assisting in documentation and process updates. Partner with cross-functional teams to connect inventory workflows with the retail ERP system, ensuring accurate data flow for orders, receipts, adjustments, and reporting. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Solid understanding of IT systems, networks, and software applications. Exposure with Excel (advanced formulas, macros, VBA, or scripting) and experience connecting or transforming data for Power BI or other reporting tools. Proficient in SQL Strong problem-solving and analytical mindset with attention to detail. Excellent communication and collaboration skills, comfortable supporting teams and helping non-technical users.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Who We Are For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide. What You'll Do Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location. Provide technical support for end-users across the business units, including shop employees and administrative teams Utilize the IT Support ticketing system to monitor, escalate, update, and close requests Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology Support manufacturing systems such as ERP terminals Maintain and support wired and wireless network connectivity across the facility, including production areas Assist with the setup and maintenance of IT infrastructure for new production lines or equipment Coordinate with vendors and internal teams for hardware repairs and software updates Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems Diagnose and resolve technical hardware and software issues Install, configure, and maintain computer systems and applications Support the deployment of new hardware and software Maintain inventory of all equipment, software, and software licenses Document internal procedures and update knowledge base articles Escalate unresolved issues to the appropriate internal teams or vendors Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning) Ensure security and privacy of networks and computer systems Participate in after-hours support rotation as needed for critical systems Attend meetings and trainings as assigned Complete projects as assigned What You'll Bring Bachelor's degree in information technology, computer science, or related field required Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Knowledge of Active Directory, Office 365, and basic networking Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software Reliable transportation Strong interpersonal and problem-solving skills Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors Exceptional written and verbal communication skills Ability to build and maintain strong working relationships Ability to effectively manage time, multi-task, and pay close attention to details Self-motivated professional with the ability to work independently and as part of a team Regularly required to move, sit, and bend for various hours throughout the day 10-20% travel expected to divisional business units What We Value Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171 Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This is a 6 to 12 month long contract, with the potential to go fulltime ONSITE 4 DAYS A WEEK IN WOOD DALE, IL 60191 Required Skills & Experience 5+ years of Service Desk experience Strong understanding of IT hardware, software, and networking concepts Hands on experience supporting both Windows and Mac operating systems Experience supporting and troubleshooting and supporting MS Office Suite Excellent written and verbal communication Hands on experience working with and supporting barcode products/scanners (ie: Zebra Honeywell) Nice to Have Skills & Experience IT Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified Desktop Support Technician Previous hands on experience and knowledge working with IT Service Management (ITSM) tools - ServiceNow, Remedy or ManageEngine Job Description An employer in Wood Dale, IL is looking for a IT Service Desk/Desktop Engineer to join their team. This person will be the first point of contact as users within the organization are seeking assistance and support for any IT related issues. Daily responsibilities will include but not be limited to taking inbound calls and managing support tickets via phone, email, or chat, troubleshooting hardware and printer issues, and resolving common software application issues such as password resets. Candidate must have excellent customer service experience and go getter attitude as they will be interfacing with individuals across the entire organization. This person must have good written and verbal communication and be comfortable working in a fast-paced work environment. Based on knowledge and years of experience, this position offers a pay range of $22-25/hr.

Client : Airlines/Aerospace/Aviation Title : Production Support Specialist/Production Support Analyst/Application Performance Monitoring Analyst/Application Performance Monitoring Specialist/User Support Specialist/Application Support Specialist/Application Support Analyst/Service Desk Specialist/Level 2 support specialist Duration : 3-6 Months Location: Arlington Heights, IL 60004 Shift : 3rd Shift from 23:30C-08:00C ***SCHEDULE: This is a midnight shift position (2330C-0800C) 100% ONSITE (Arlington Heights, IL) - with rotating days off, including weekends and holidays. ** If we call their first day Wednesday, they will work Wednesday, Thursday, Friday, Saturday Sunday ** They are off work Monday morning at 7:30am **NOTE: Contractor must be available to train on days for about 2-6 weeks depending on how long it takes them. If they are willing and if time permits we have them train on afternoons for 1 to 2 weeks (this does not HAVE to happen but is beneficial for them to learn different items) and then they land on midnights for permanent. _______________________ · Top 4 skill sets required for this role: "Level 2 eyes on glass system monitoring / troubleshooting" experience, enterprise (mainframe) monitoring experience (including Application Performance Monitoring)---Service Desk, incident ticket processing. Level 2 system/mainframe troubleshooting. Top 3 skill sets required for this role: 1. Attention to detail / ability to work under pressure 2. Previous level 2 application and/or mainframe support 3. Service desk / incident ticket processing Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Milwaukee, Wisconsin, US. Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You'll Do: Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users. Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding. Requirements What You Need: Minumum 2 years IT support experience with Windows 10, mac OS, Microsoft Office, and Windows OS deployment; strong networking basics. Experience supporting printers, AV systems, executive users, asset management, and reporting tools. Excellent customer service, communication, organization, multitasking, and documentation skills. Fluent in Local language and business level of English Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments. Benefits Why Join Us?: At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Milwaukee, Wisconsin, US. and be at the forefront of IT support excellence!

Business Systems Analyst Summary / Objective The primary responsibility of the Business Systems Analyst role is responsible for project organization and execution and will participate in design, vendor evaluation, implementation, and management of multiple projects. This individual provides technical direction in the development and implementation of systems or in problem solving. Incumbent reports to the Director of Operations. Essential Functions All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "Other related duties as assigned": · Performs Systems Analysis/Database Design/Programming and Training. · Performs analysis and makes recommendations in areas that require a high level of technical competency. · Assists in modifying or creating databases within the SFDC. · Performs a variety of complex programming tasks, such as designing, documenting, and integrating systems to improve efficiencies within SFDC and SAP. · Provides technical training, guidance, and resource support for end users and Departmental staff. · Provides application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives. Coordinates the efforts of staff to locate, assess, install, test, and maintain computer software systems. Coordinates conversions and upgrades to vendor systems. · Performs as a project lead. Provides leadership and coordination on technology driven efficiencies with direction from the management team. · In addition to all accountabilities of the Sr. Business Systems Analyst position, assumes greater leadership role, utilizing broader knowledge and high-level technical skills. · Assists in developing user documentation and departmental policies and procedures that impact the use of application systems. · Document and plan the projects of the system from the initial stage to final implementation and training stage. · Acting as developer for Salesforce. · IT document control and Management. · Data Analyst - KPI's. · Acting as liaison w/IT team in Morgan Hill and/or HQ w/stakeholders to meet the project objective. · Performs other related duties as assigned. Competencies 1. Customer/Client Focus 2. Decision Making 3. Initiative 4. Problem Solving/Analysis 5. Technical Capacity 6. Organizational Skills Education and Experience Required · Bachelor's degree in computer science, Systems/ Industrial Engineering, Business Administration or related field, and one to two years of post-graduate studies. · Minimum of five years' experience in systems analysis and/or programming required with project management or leadership responsibilities. · Must have ability to exercise independent judgment in planning, organizing, and performing systems analyst tasks. Some independent judgment is required in setting priorities of tasks among multiple assigned projects. · Must have ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently under deadline pressure. Skills Required · SAP, or other ERP experience · Salesforce CRM experience (or Microsoft Dynamics CRM or similar CRM system) · Strong adaptability, analytical and interpersonal skills · Effective communication skills (verbal, written and presentation) Company Description Anritsu, founded in 1895 in Japan, specializes in manufacturing advanced product inspection and detection equipment for the food and pharmaceutical industries. As part of the Product Quality Assurance division of Anritsu Corporation, we offer high-performing solutions such as X-Ray Systems, Checkweighers, Metal Detectors, and more, ensuring compliance with stringent quality standards and protecting brand integrity. With over 200,000 installations worldwide, Anritsu is a trusted leader in enhancing quality control and safety. Our local branches in the US, Europe, Brazil, and Mexico provide fast delivery, installation, and maintenance to support our clients' needs efficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois. Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders Desired Skills/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience 5+ years of hands-on experience with ServiceNow IRM Extensive experience with GRC processes, specifically in a support or maintenance capacity Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA) Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc. In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow Excellent communication and problem-solving skills Ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Title: Data Center Technician About Job role - A Smart Hands Support technician, also referred to as a Data Center Smart Hands technician, provides on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the on-site representative for remote IT teams, this position performs tasks requiring physical presence and technical proficiency beyond basic remote support. The Smart Hands Network and Telecom Technician offers on-site support for network and telecommunications infrastructure, executing installation, maintenance, troubleshooting, and configuration duties for network and telecom equipment in data centers or client locations while maintaining operational standards, timely issue resolution, and accurate documentation. Key responsibilities Hardware Management: Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks. Remote Team Collaboration: Coordinating with remote engineering teams and stakeholders to implement configurations and resolve issues. Documentation & Reporting: Documenting activities, maintaining service logs, and updating remote teams or project managers. Inventory & Auditing: Assisting with asset management through physical audits, labeling, tracking, and monitoring inventory. Emergency Response: Responding to emergencies and participating in on-call rotations as needed. Safety & Compliance: Following safety protocols and adhering to operational procedures and change management policies. Network Hardware Management: Includes racking, stacking, installing, configuring, replacing, and decommissioning network equipment such as switches, routers, firewalls, and servers. Telecom Infrastructure Support: Supporting telephony hardware and applications (analog, ISDN, SIP, etc.), installing and relocating telecom assets, and performing equipment testing and troubleshooting. Cabling and Connectivity: Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity. Troubleshooting and Diagnostics: Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing. Maintenance and Repairs: Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components. Qualifications Education: High school diploma or GED required; technical school training or relevant experience preferred; certifications such as CompTIA Network+ or CCNA are beneficial. Experience: Minimum of 2 years in network/telecom support, field service, or data center operations preferred; experience with OEM network devices and fiber optic cabling is an asset. Technical Skills: Knowledge of networking concepts (OSI Layers 2 & 3), protocols (TCP/IP), cabling, data center operations, and basic telecom systems; ability to interpret technical diagrams, use hand tools, and familiarity with remote access tools and ticketing systems. Soft Skills: Proficient troubleshooting, problem-solving, communication (written and verbal), attention to detail, time management, organizational abilities, and capacity to work both independently and collaboratively; customer service skills required. Physical Requirements: Able to lift up to 50 pounds, climb ladders, work in confined spaces, and perform physically demanding tasks. Availability: Flexible to work various shifts, participate in on-call rotations, and travel reliably to client sites when required using own vehicle.

Operations Technician (F) ** Shift M-F 2pm - 10pm ** The Centersquare Operations Technician 2 (F) position is responsible for supporting monitoring, troubleshooting and maintenance of both the electrical and mechanical infrastructure within the data center in a 24/7 mission critical environment. On-call rotation to provide emergency response required. Shift, evening, and weekend work expected. Primary Responsibilities · Support the maintenance and repair of mechanical and electrical infrastructure per manufacturers' recommendation and corporate specifications. · Identify and troubleshoot the root cause of problems. · Perform and execute necessary building rounds throughout the data center and property as directed to ensure the integrity of the site. · Assist and perform the verification of customer installation activities. · Work with or provide oversight of contractors and service providers in the data center as appropriate. · Ensure facilities systems data integrity. · Monitor building management systems and other automated tools and applications to ensure operational efficiencies and compliance with service level agreements (SLAs). · Provide on-call support and emergency response as required. · Perform assigned tasks as part of a project team. · Respond to both internal and external work requests within a timely manner delivering a high level of support. · Understanding, comprehension, and implementation of method of procedures (MOPs). · Ability to lift hardware or equipment up to and more than 50 pounds. Standing, bending, and kneeling as needed to perform task. · Other duties as assigned. Education & Qualifications · High School Diploma or equivalent required. · Technical certification(s) in critical facilities or data center field preferred. · 2-years of mission critical facilities operations experience preferred. · As a member of an on-call rotation, provide emergency response as needed. Shift, evening, weekend, and occasional overtime work required. · Operational experience with data center critical infrastructure equipment (i.e., switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, Chilled Water systems, and VESDA). · Work independently with minimal supervision. · Ability to work with multiple vendors. · Excellent organizational and communication skills. · Maintain facilities related documentation. · Proficient with office productivity, ticketing system, computer aided design, and other applications. · Ability to pass security clearance and/or background check via government or similar agency may be required. $75,000 - $88,000/yr plus bonus Medical, Dental, Vision, 401k Employer will not sponsor visas for this position Centersquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.