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Become An Information Technologist & Senior Information Technologist

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Working As An Information Technologist & Senior Information Technologist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $95,460

    Average Salary

What Does An Information Technologist & Senior Information Technologist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technologist & Senior Information Technologist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technologist & Senior Information Technologist Videos

A day in the life of IT security

CAREERS IN IT MANAGEMENT- BBM,MBA,Executive Recruiter,Business,Job Opportunities,Salary Package

UVU: Information Technology

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Average Length of Employment
Top Careers Before Information Technologist & Senior Information Technologist
Technician 5.4%
Internship 3.2%
Owner 2.9%
Installer 2.5%
Manager 2.5%
Top Careers After Information Technologist & Senior Information Technologist

Do you work as an Information Technologist & Senior Information Technologist?

Information Technologist & Senior Information Technologist Demographics

Gender

Male

86.8%

Female

11.8%

Unknown

1.4%
Ethnicity

White

59.2%

Hispanic or Latino

16.0%

Black or African American

10.4%

Asian

9.4%

Unknown

5.1%
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Foreign Languages Spoken

Spanish

44.4%

French

22.2%

Danish

11.1%

Korean

11.1%

Carrier

11.1%
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Information Technologist & Senior Information Technologist Education

Schools

University of Phoenix

24.2%

Excelsior College

6.1%

Kaplan University

6.1%

Western Governors University

4.5%

Georgia Southern University

4.5%

A-Technical College

4.5%

Strayer University

4.5%

Harrisburg Area Community College - Harrisburg

4.5%

Regis University

4.5%

University of Arizona

4.5%

American InterContinental University

4.5%

Syracuse University

3.0%

Arkansas State University

3.0%

Tyler Junior College

3.0%

Duquesne University

3.0%

Community College of the Air Force

3.0%

Liberty University

3.0%

Drexel University

3.0%

Bergen Community College

3.0%

Delaware Technical and Community College

3.0%
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Majors

Information Technology

16.2%

Business

15.0%

Computer Science

14.2%

Computer Information Systems

12.7%

Computer Networking

7.3%

Electrical Engineering

3.8%

Information Systems

3.5%

Electrical Engineering Technology

3.1%

Criminal Justice

3.1%

General Studies

2.7%

Management Information Systems

2.3%

Computer Systems Security

2.3%

Marketing

1.9%

Computer Engineering

1.9%

Computer Technical Support

1.9%

Communication

1.9%

Military Applied Sciences

1.5%

Education

1.5%

Computer Programming

1.5%

Accounting

1.5%
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Degrees

Bachelors

40.7%

Other

21.3%

Associate

18.6%

Masters

12.6%

Certificate

3.3%

Diploma

3.0%

License

0.3%

Doctorate

0.3%
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Information Technologist & Senior Information Technologist Videos

A day in the life of IT security

CAREERS IN IT MANAGEMENT- BBM,MBA,Executive Recruiter,Business,Job Opportunities,Salary Package

UVU: Information Technology

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Real Information Technologist & Senior Information Technologist Salaries

Job Title Company Location Start Date Salary
SR. Principal IT Technologist (SAP Basis) Medtronic, Inc. Mounds View, MN Jun 21, 2016 $146,994
Senior Principal IT Technologist Medtronic, Inc. Los Angeles, CA Feb 24, 2014 $144,100
Senior Tech Lead, Global Information Security Barclays Capital Services Inc. Jersey City, NJ Jul 21, 2013 $136,500
Senior Tech Lead, Global Information Security Barclays Capital Services Inc. New York, NY Oct 24, 2014 $134,000 -
$154,100
Senior Tech Lead, Global Information Security Barclays Capital Services Inc. Jersey City, NJ Dec 06, 2011 $133,000
Pi-It Transformation-Strategy-Senior (Mult. POS.) Ernst & Young U.S. LLP Chicago, IL Oct 26, 2016 $130,000 -
$203,900
Senior IT Technical Specilaist Abbvie Inc. North Chicago, IL Jul 15, 2016 $113,000
Senior IT Technologist Medtronic, Inc. Mounds View, MN Feb 04, 2016 $107,100
Senior IT Technologist Medtronic, Inc. Mounds View, MN Apr 02, 2012 $107,000
Senior IT Technologist Medtronic, Inc. Mounds View, MN Aug 15, 2012 $107,000
Senior IT Technologist Medtronic, Inc. Mounds View, MN Aug 27, 2015 $106,912
IT Risk Transformation Senior Ernst & Young U.S. LLP Palo Alto, CA Nov 18, 2011 $103,875 -
$185,000
SR. PR. IT Technologist Medtronic, Inc. Mounds View, MN Sep 26, 2016 $100,506 -
$131,272
SR. IT Technologist (SAP Basis) Medtronic, Inc. Mounds View, MN Nov 14, 2016 $100,506
SR. IT Technologist (Business Intelligence Data Architect) Medtronic, Inc. Mounds View, MN Sep 02, 2016 $96,900
SR. IT Technologist Medtronic, Inc. Mounds View, MN Nov 22, 2010 $95,000 -
$105,000
Performance Improvement (PI)-IT Transformation Senior-Strategy Ernst & Young U.S. LLP Los Angeles, CA Aug 28, 2015 $92,000 -
$95,500
SR. IT Technologist Medtronic, Inc. Mounds View, MN Jan 06, 2014 $91,728 -
$95,000
SR. IT Technologist Medtronic, Inc. Mounds View, MN Oct 14, 2013 $91,728 -
$105,000
IT SR Anly 2, Enterprise Business Intelligence Directv LLC El Segundo, CA Feb 08, 2014 $86,359 -
$105,549
IT Technologist Senior-Application Services Genzyme Corporation Westborough, MA Oct 01, 2009 $82,555 -
$85,000
IT Risk Transformation Senior Ernst & Young U.S. LLP New York, NY Jun 24, 2011 $82,451 -
$143,000
IT Risk Transformation Senior Ernst & Young U.S. LLP Minneapolis, MN Jun 24, 2011 $82,451 -
$143,666
IT Risk Transformation Senior Ernst & Young U.S. LLP Palo Alto, CA Jun 22, 2011 $82,139 -
$137,500
IT Risk Transformation Senior Ernst & Young U.S. LLP Palo Alto, CA Jun 02, 2011 $82,139 -
$137,500
IT Risk Transformation Senior Ernst & Young U.S. LLP Palo Alto, CA Apr 20, 2011 $82,139 -
$137,500

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Top Skills for An Information Technologist & Senior Information Technologist

  1. Computer
  2. Windows XP
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Assisted with several vendors, centralized integration of various platforms, for security to computer management.
  • Provide timely help desk support, image creation (Windows XP & 7) & distribution, and implementation.
  • Supported office phones, video conferencing, and remote access.
  • Managed Active Directory, Installed IP Cameras//Recording systems.
  • Installed and configured desktop operating systems, including software customization and hardware deployment to end users.

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Top 10 Best States for Information Technologists & Senior Information Technologists

  1. District of Columbia
  2. Massachusetts
  3. Rhode Island
  4. Alaska
  5. New Jersey
  6. Connecticut
  7. Virginia
  8. Colorado
  9. Minnesota
  10. Delaware
  • (445 jobs)
  • (649 jobs)
  • (90 jobs)
  • (47 jobs)
  • (510 jobs)
  • (221 jobs)
  • (1,083 jobs)
  • (446 jobs)
  • (375 jobs)
  • (59 jobs)

Top Information Technologist & Senior Information Technologist Employers

Jobs From Top Information Technologist & Senior Information Technologist Employers

Information Technologist & Senior Information Technologist Videos

A day in the life of IT security

CAREERS IN IT MANAGEMENT- BBM,MBA,Executive Recruiter,Business,Job Opportunities,Salary Package

UVU: Information Technology

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