Information technologist & senior information technologist job description

About Us:

We are a nation-wide network of locally owned businesses providing comprehensive IT services to small- and medium-sized businesses in the Chicago Metro/Northwest Indiana area. TeamLogic IT is a recognized Managed Services leader, consistently ranked in the top 100 on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. Recently awarded Channel Futures MSP 501 MSP of the Year. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.


Description:

The Senior IT Technician requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. The Senior IT Technician works jointly with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation and ongoing technical account management. A positive, service-oriented
personality is a must.


Senior IT Technician Responsibilities:


● Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
● Provisioning and system setup for new hires.
● Prioritize incidents and service requests according to defined processes to meet defined SLAs.
● Use remote tools and diagnostic utilities to aid in resolving support requests.

● Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
● Installing and configuring hardware and software components throughout various network infrastructure devices.
● Install antivirus software and ensure virus definitions are up to date.
● Server administration via Active Directory, File Print services, DNS, DHCP.
● Network firewall and switch administration and maintenance.
● Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
● Establishing good relationships with all departments and colleagues.
● Ensuring company safety and security standards are met.
● Some network and server solution design and architecture.


Our ideal candidate has the following qualifications:


● Minimum of five years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
● Three years of experience in a client-facing environment such as sales engineering
● Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
● Possesses strong organizational and time-management skills
● Experience writing proposals for and implementation of technical solutions to fulfill business needs
● Results-oriented, self-motivated, energetic, professional, reliable and a team player
● Strong understanding of technology and business productivity systems
● Experience with RMM (remote monitoring and management) tool a plus
● Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills
● Experience architecting, provisioning, deploying, and supporting Windows servers and associated VMs
● Experience provisioning and supporting cloud server environments like Azure and AWS
● Sales training/experience is a plus


Ideally you will have one or more of the following certifications:

● CompTIA Net+ and/or CompTIA Security+
● MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
● CCNA or CCIE-Cisco certifications a real plus

We offer competitive wages (based on experience), challenging work, career opportunities, a pleasant work
environment and ongoing training.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team. We are currently seeking a qualified Senior IT Technician to join our client's team onsite in Stoughton, MA. This opportunity is a long-term role for 1 year, with a possibility of extension up to 3 years. Scope of Activity and Responsibilities:

+ Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
+ Documents, upgrades, or replaces hardware and software systems

+ Identifies, analyzes, and repairs product failures

+ Supports outlook client issues: email issues(send or receive) / outlook profile corruption / knowledge of OST / PST files

+ Supports mobile users for network access, email support, and troubleshooting

+ Performs driver updates / driver issue diagnosis

+ Command Line Tolls for diagnosing connectivity issues

+ Performs software performance troubleshooting

+ Performs event log diagnosis

Required Skills and Qualifications:

+ Minimum 5+ years of experience in the field

+ CompTIA A+ certification required

+ Experience with IPAD deployment / mobile device management - Airwatch

+ Experience with remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue

+ Experience with Microsoft Office 2007 to 2016 and Office 365

+ Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)

+ Active Directory knowledge

+ Desktop and Laptop hardware knowledge

+ Printer hardware knowledge

+ Understanding of the Windows 10 Boot process

+ Familiar with servers / switches / firewall issues

+ Able to use Remedy or ServiceNow or similar ticketing system

+ Ability to troubleshoot BSOD

+ Able to troubleshoot VPNs

+ Able to use image processes to configure clients' desktops and laptops

+ Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines

+ Excellent customer service skills

Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell ™ Supports Equal Employment Opportunity** eXcell ™, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

About the Organization

ClimateWorks Foundation is a global organization committed to our mission: to end the climate crisis by amplifying the power of philanthropy. Since our founding in 2008, we have awarded over $1.3 billion in grants to more than 600 organizations advancing climate solutions around the world. We helped grow the field of climate philanthropy to where it stands today, establishing infrastructure, global networks, and momentum for continued growth. Through our Global Programs and Services, we equip philanthropy with global knowledge, networks, and solutions to drive climate progress.

Scaling solutions: Our collaborative Global Programs - focused on solution areas including carbon dioxide removal, cooling, industry, transportation, and more - produce results that are bending the greenhouse gas emissions curve. From the U.S. to Europe, China, Brazil, and beyond, we collaborate with a diverse community of funders, NGOs, and climate leaders to accelerate just and equitable climate solutions.

Guiding and supporting funders: Our Global Services provide funders with comprehensive resources to assess, build, evolve, and execute high-impact climate-giving strategies. Our Global Intelligence service equips funders and the climate community with climate insights to pinpoint opportunities for impact and philanthropic insights to help identify investment priorities. We facilitate Global Collaborations that enable funders to increase individual and collective impact. Our Global Grantmaking services enable funders to invest in climate solutions around the world.

Fostering collaboration, exploration, and growth: Our collaborative approach and commitment to learning ensures that we continuously explore innovative ideas and emerging opportunities - all with the aim of scaling philanthropy-supported initiatives to help end the climate crisis.

As experts in climate science, public policy, economic and social analysis, and strategic philanthropy, ClimateWorks' staff understands the multi-faceted challenges and opportunities of climate change. We are researchers, strategists, collaborators, and grantmakers who care passionately about our mission. For more information, please visit (url removed).

The information technology department provides global IT services including business applications, communications, networking, data security and storage, computing devices and support services

Job Summary

This position will assist the information technology department with the deployment and maintenance of the company's hardware, software, and communications infrastructures. This position will provide senior level technical support services. The ideal candidate will have a broad and strong background in information technology supporting a variety of platforms, operating systems, and applications. This position will work closely with the information technology management team to maintain the following essential duties and responsibilities.

Essential Tasks

Technical Support and Troubleshooting:

• Provides information technology hardware and software technical support and troubleshooting services

• Responds promptly and professionally to user issues received via telephone, email, web, and internal escalations

• Be able to step back and recognize repeat helpdesk requests and provide a strategic solution to the organization wide IT issues

• Be able to take a proactive approach to minimizing the helpdesk requests. Creatively implementing solutions that will allow the user community to be more technically self-sufficient

• Manages and optimizes the helpdesk tracking system

• Provides technical support for the Foundation's numerous systems including online collaboration, messaging, conferencing, hybrid communications, teleconferencing, audio visual systems, and computing devices

• Document incidents and service requests in support tracking system in a clear, concise, and understandable format

• Performs advanced system troubleshooting to resolution on infrastructure services such as DNS service, IP/DHCP addressing, MFA, wired and wireless network access

• Experience with network troubleshooting tools and issues such as dns, ip config, ping, trace route, bandwidth speed test, and different connectivity media types

• Provide primary audio-visual technical support and training as necessary in remote locations, hybrid setups and on-site events and meetings

Application training and support:

• Provides information technology orientation and training on software applications, operating system usage (Microsoft Windows, Apple mac OS), Microsoft Office, Adobe Acrobat, Box, Slack, Zoom, and other business applications

Computer and IoT Break/Fix:

• Perform workstation and or laptop hardware upgrades, initial builds, rebuilds and troubleshoot to resolution

Telecommunications | Telephony:

• Perform application VoIP and physical telephone installations, configurations, training, and support including Web and Video services

Asset Tracking, Procurement and Evaluations:

• Maintain documentation, asset tracking and processes related to desktop and systems environments

• Perform purchasing and asset management for IT-related inventory, including phones, workstations, and computer peripherals as needed

• Assist in the evaluation, installation, upgrade, and configuration of software and hardware

Required Qualifications

• A.A. in Information Technology, or relevant field

• Certification such as Network+, A+ or related certification

• 5+ years' experience with providing technical support, configuration, troubleshooting, and supporting Microsoft Windows and Apple mac OS products

• Experience with AWS and Azure cloud computing and SaaS services

• Experience with hosted VoIP enterprise telephone systems

• Experience with deploying, configuring, and maintaining enterprise network printers

• Experience with Microsoft Exchange on-line, Azure Hosting and O365 Applications

• Expert knowledge of Microsoft Windows 10+ and Apple mac OS 11+

• Strong understanding of TCIP/IP addressing, protocols, DHCP, NTP, VPN, and DNS

• Experience with cloud-based backup software

• Experience with enterprise Ethernet switches, routers, firewalls, RSTP and static routing

• Experience with Windows AD & AAD hybrid administration, design, implementation, and maintenance

Location

ClimateWorks Foundation is based in the San Francisco Financial District. This position is classified as SF-Based.

Commitment to Racial and Social Justice

At ClimateWorks Foundation, we are driven by our vision of creating a thriving planet for all living beings for generations to come. We aim to foster an inclusive workplace that values diverse lived experiences and emphasizes the voices of marginalized people - especially Black, Indigenous, and People of Color - who are most vulnerable to climate impacts, and whose voices, ideas, and leadership are crucial to winning the climate fight.

To ensure that we are making meaningful progress, we have made a set of diversity, equity, and inclusion commitments across all dimensions of our work to further our mission and realize our vision. For more information, please visit:

Equal Employment Opportunity

Equal employment opportunity and having a diverse staff are fundamental principles at ClimateWorks Foundation and as such we are committed to creating a diverse and multi-cultural work environment. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

ClimateWorks Foundation is committed to complying with all laws protecting qualified individuals with disabilities, as well as employees' religious beliefs and practices. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment. ClimateWorks Foundation will provide a reasonable accommodation for any known physical or mental disability of a qualified individual and/or employees' religious beliefs and practices, as required by law.

If you require an accommodation, please notify Human Resources. Once ClimateWorks Foundation is aware of the need for an accommodation, it will engage in an interactive process to identify possible accommodations.

Application Process

All qualified candidates are encouraged to apply as soon as possible. To be considered for this position, interested candidates must submit a resume and cover letter. This position will remain open until filled.

Employment at the ClimateWorks Foundation is at-will.