Information technology account manager job description

The External Development IT Account Manager position is a new and exciting opportunity to UK HealthCare Information Technology. This position will lead the external development office in the standardization of project management methodology and practices, including but not limited to PMI, LEAN, and Agile to ensure repeatable processes and procedures which meet enterprise business needs for external affairs.
Additional responsibilities of this position include:

* Managing relationships between internal/external client organizations
* Identifying and developing metric measurements related to demand management, resource capacity and allocation, compliance, time tracking, budget, and other project indices
* Developing principles and processes to promote/enhance collaboration and communication
* Collaborating with the ePMO in project demand management, project prioritization, resource allocation, project tracking, and overall project management needs across the enterprise.

IEBC (Internal Employee Being Considered)

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.

Skills / Knowledge / Abilities

Demonstrated strategic leadership, analysis, critical thinking, project management, and ITIL methodology skills.

Does this position have supervisory responsibilities? Yes Preferred Education/Experience

Bachelor's degree and 10+ years of experience in project management preferred.

Deadline to Apply 10/16/2022 University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

About NFF

NFF is a Technology Solutions provider, specializing in Network Infrastructure, Data Center and Cloud, IT Security, Collaboration and Mobility, Application Assurance and Staff Augmentation. Our wide-range of solutions revolve around building more resilient, adaptive, and intelligent networks. In ad dition to Network Assessments and Technology Design and Integration, we provide Software and Database solutions, as well as Staff Augmentation services.

Incorporated in 1996, NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with, NetApp, Riverbed, Splunk, and many System Integrators.

NFF is a SBA Designated Small Business Ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007. We have ranked in the top 5 IT providers to the Washington, DC government, Cisco's Outstanding Solutions Partner in 2016, ranked #59 on CRN Magazine's “Fast Growth 100” list 2011 ICIC and Fortune Hall of Fame Recipient for the 2016 Inner City 100 List.

NFF has a opening for Sr. Account Managers focused on the Local Government and Higher Education market to help expand our growth in the Washington, DC Metro Area The successful candidate will be responsible for selling enterprise technology solutions in the areas of Network Infrastructures, Data Center and Cloud, IT Security, Collaboration and Mobility, leveraging our strong reputation, customer satisfaction track records, past performances and well established talent acquisition engine.

About this Position / Responsibilities

Responsible for selling enterprise IT Services and Solutions to Local Municipalities, Higher Education Institutions and/or Commercial markets in Virginia and Maryland
Accountable to all aspects of identifying, forecasting, and closing new opportunities within accounts and managing relationships at all levels
Responsible for vertical account penetration, customer satisfaction, territory management, and sales growth for long-term results
Develop and plan territory strategies and activities for accounts such as, selecting target accounts, map appropriate NFF services to accounts, identifying buyer influences, overcoming objections, introducing new services and making sales presentations
Provide customer and competitor feedback to management
Attend and participate in industry sales conferences and trade shows
Responsible for meeting quotas, prospecting and selling with key partners, and maintaining and growing existing as well as establishing new accounts

Qualifications

Bachelor's degree in Marketing, Business, Technology, or related field desired
A minimum of 4 years of previous experience selling Information Technology Integrated Solutions, Outsourcing and/or Managed Consulting Services
Strong knowledge of the Local Municipalities, Higher Education Institutions and/or Commercial markets in Maryland and or Virginia markets as well as demonstrated experience in building new account customer relationships
Previous Higher Education, Local Government and/or Commercial market sales experience preferred
A proven track record of sales success at the Senior Executive level and building C-Level relationships is desired
Action-oriented, results-oriented, "take charge" attitude, with the capability of developing a strong business case for client actions and the skills to bring those actions to a close
Strong organizational and planning skills
Strong verbal and written communication skills. Ability to operate remotely and travel as needed

NFF Disclosures

NFF provides a competitive salary and benefits package including health insurance (medical, prescription, dental, and vision), life and disability insurance, PTO, paid holidays, 401 (k) match, Flexible Spending Accounts, Commuter benefits, and educational assistance. Please visit the careers page of our website (www.nffinc.com) for more details.

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

As a IT Technical Account Manager (TAM) your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale including; post-sales calls, directing the client with on-boarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.

Essential Job Duties

• A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
• Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology roadmap.
• Work in a team environment with other TAM’s that support our clients.
• Design, write and develop a scope of work for IT applications and hardware installations.
• Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
• Providing training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives.
• Developing and maintaining a 'trusted advisor' relationship with the current IT service desk, sales teams, and clients.
• Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements. Ongoing development of IT and industry knowledge.

Qualifications

• 3-5 years experience as a Technical Account Manager
• Bachelor’s degree in Business, Computer Science, or Management Information Systems
• Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall
• Knowledge of IT managed services, IT Project engineer, sales experience, coupled with management in a technical field
• A good understanding of general IT operations and service management
• Great customer service
• Risk mitigation, security, web technologies, routing, exchange, active directory and servers
• Cloud technologies AWS, Email, and Server migration, VPN technologies, data migration, systems integration, VMware, Hyper V, etc.

Benefits

• Trips, clubs, awards, group events, team building
• Team-player environment
• Matched 401k
• Medical/Dental/Vision/Life insurance plans
• Company car / monthly car allowance
• PTO, Vacation, Sick Leave
• FSA programs/HSA programs
• Compensation Range $60k-$100k

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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