What does an information technology account manager do?
An IT Account Manager works for an IT organization and is responsible for managing a company's relationship with clients. They do a complex range of tasks involving managing the daily flow of customer's accounts and handling both internal and external of the company's relationship with customers towards better service delivery. They play a vital role in the sales and marketing of the organization for understanding the different demands of the customer and achieving these demands to generate revenue for the organization. Moreover, the account manager works closely with the brand manager for a particular account.
Information technology account manager responsibilities
Here are examples of responsibilities from real information technology account manager resumes:
- Provide line of business control approvals via multiple ITIL base change management processes, accurately review, process & manage changes.
- Manage partnership/affiliate and vendor relationships throughout the SDLC.
- Manage and coordinate all discussions and issues relate to requirements management for financial infrastructure.
- Lead and integrate a DevOps group responsible for strategy, infrastructure architecture, automate release/deploy pipeline, and operational responsibility.
- Coordinate candidate interviews with client managers and VMS groups.
- Perform needed database repairs for SQL database and tables to restore function.
- Advise in purchasing of new computers that would work best for healthcare industry.
- Upgrade financials and supply chain ERP software ahead of schedule and under budget.
- Provide full cycle recruitment for all markets including; software, technology and healthcare.
- Collaborate with project sponsors, analysts, system experts, and project teams through SDLC.
- Design and develop a CRM for the administration and management of clients and fiscal year projects.
- Provide oversight of cost savings initiatives and business practices for CIO / VPs and execute against plan.
- Implement and maintain web base CRM solution to improve customer service by centralizing all customer/internal data (SugarCRM).
- Cooperate in design of computer infrastructure.
- Complete monthly payroll including all quarterly reports.
Information technology account manager skills and personality traits
We calculated that 17% of Information Technology Account Managers are proficient in Account Management, CRM, and Business Development. They’re also known for soft skills such as Customer-service skills, Analytical skills, and Communication skills.
We break down the percentage of Information Technology Account Managers that have these skills listed on their resume here:
- Account Management, 17%
Maintained high-level client satisfaction through effective account management and communication exceeding the client's expectations.
- CRM, 9%
Implemented and maintained web based CRM solution to improve customer service by centralizing all customer/internal data (SugarCRM).
- Business Development, 7%
Spearheaded new business development for IT staffing company through aggressive prospecting strategies.
- Client Relationships, 5%
Tasked with developing new business and maintaining existing client relationships.
- C-Level, 5%
Researched to evaluate and monitor business trends supporting a consultative, needs-based targeting C-level executives with customized marketing solutions.
- Client Facing, 4%
Conducted client facing assessments and interviews, identified challenges and bottlenecks, and delivering solution recommendations to executives and directors.
"account management," "crm," and "business development" are among the most common skills that information technology account managers use at work. You can find even more information technology account manager responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for an information technology account manager to have is customer-service skills. Their role and responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Information technology account managers often use customer-service skills in their day-to-day job, as shown by this real resume: "worked collaboratively with hiring managers through service level agreements to understand staffing needs and provide the highest level of customer satisfaction. "
Analytical skills. Many information technology account manager duties rely on analytical skills. "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.," so an information technology account manager will need this skill often in their role. This resume example is just one of many ways information technology account manager responsibilities rely on analytical skills: "designed, analyzed and supported the customization of a new erp system (microsoft dynamics) in the account services functions. "
Communication skills. Another skill that relates to the job responsibilities of information technology account managers is communication skills. This skill is critical to many everyday information technology account manager duties, as "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." This example from a resume shows how this skill is used: "acted as a single point of communication for service delivery, tactical issues, escalation and resolution for assigned accounts. "
Leadership skills. For certain information technology account manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an information technology account manager rely on this skill, as "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." For example, this snippet was taken directly from a resume about how this skill applies to what information technology account managers do: "received sprint's circle of excellence award for leadership on new product rollouts for high priority executive projects. "
The three companies that hire the most information technology account managers are:
- Pacific Office Automation8 information technology account managers jobs
- Greensky3 information technology account managers jobs
- Randstad North America, Inc.3 information technology account managers jobs
Choose from 10+ customizable information technology account manager resume templates
Build a professional information technology account manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your information technology account manager resume.
Compare different information technology account managers
Information technology account manager vs. Manager, account executive
An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.
These skill sets are where the common ground ends though. The responsibilities of an information technology account manager are more likely to require skills like "crm," "client relationships," "client facing," and "data entry." On the other hand, a job as a manager, account executive requires skills like "revenue growth," "sales process," "customer service," and "product knowledge." As you can see, what employees do in each career varies considerably.
Managers, account executive earn the highest salaries when working in the technology industry, with an average yearly salary of $87,422. On the other hand, information technology account managers are paid more in the finance industry with an average salary of $100,470.The education levels that managers, account executive earn slightly differ from information technology account managers. In particular, managers, account executive are 3.5% less likely to graduate with a Master's Degree than an information technology account manager. Additionally, they're 0.4% more likely to earn a Doctoral Degree.Information technology account manager vs. Account development manager
An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients. They must also reach out to clients through calls and correspondence, offer products and services, and address any issues and concerns, resolving them promptly and efficiently. There are also instances when they have to collect and process payments, perform follow-up calls, negotiate contracts, and even open and close accounts. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
In addition to the difference in salary, there are some other key differences worth noting. For example, information technology account manager responsibilities are more likely to require skills like "business development," "client facing," "data entry," and "service delivery." Meanwhile, an account development manager has duties that require skills in areas such as "customer relationships," "customer accounts," "product knowledge," and "salesforce." These differences highlight just how different the day-to-day in each role looks.
Account development managers earn a lower average salary than information technology account managers. But account development managers earn the highest pay in the technology industry, with an average salary of $93,723. Additionally, information technology account managers earn the highest salaries in the finance with average pay of $100,470 annually.account development managers earn similar levels of education than information technology account managers in general. They're 3.0% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Information technology account manager vs. Account services manager
An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.
The required skills of the two careers differ considerably. For example, information technology account managers are more likely to have skills like "data entry," "lead generation," "financial statements," and "business relationships." But a account services manager is more likely to have skills like "customer service," "digital marketing," "pre sales," and "project management."
Account services managers make a very good living in the technology industry with an average annual salary of $80,874. On the other hand, information technology account managers are paid the highest salary in the finance industry, with average annual pay of $100,470.Most account services managers achieve a similar degree level compared to information technology account managers. For example, they're 4.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Information technology account manager vs. Information technology supervisor, information technology
An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.
Types of information technology account manager
Updated January 8, 2025
