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Information technology administrator skills for your resume and career
15 information technology administrator skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Coordinated and performed the training of all order management, customer service, and collections personnel during Oracle application implementation.
- Provide fanatical customer service, provided client site users assistance with technical troubleshooting and support of their technology equipment.
2. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Coordinated with program managers and application support staff to troubleshoot and correct system errors and schedule software testing and implementation.
- Created implementation plans and designed monitoring websites to enhance and troubleshoot Sales and Customer Support applications.
3. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Full access and administration of Linux based security system controlling employee building access and security cameras.
- Provisioned local administrators on Windows 2008 servers and Linux servers per policy and Sarbanes-Oxley compliance.
4. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Maintained Database format; maintained user account; provided critical coordination between Intelligence Analyst and Contract Programmers contributing to zero discrepancies.
- Coded database descriptions and specifies identifiers of database to database management system or directs others in coding database descriptions.
5. VMware
- Implemented/configured off-site disaster recovery methods, troubleshot various software applications, installed/tested workstations, and researched and implemented a VMWare environment.
- Created asset documentation and reorganized VMWare View configuration in order to match vendor specific best practices.
6. Windows Server
- Implemented Testing Environment under Windows Server 2012 Hyper V. Implemented Disaster Recovery plan, Implemented security policy and procedure for compliance.
- Collaborated with lead Systems Administrator on configuring, troubleshooting and maintaining Windows Server infrastructure.
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- Completed a complete network overhaul, replaced aging equipment with gigabit network based switches and additional equipment.
- Perform basic configuration of Cisco Systems network switches including VLAN creation and configuration.
8. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided comparable technical support to staff in different locations as needed, including recommendations on appropriate hardware and software configurations.
- Provide technical support for configuration, installation, problem isolation and problem resolution of company computer and network systems.
9. PC
- Created user friendly reference handbook for general PC and Microsoft Outlook utilization which served as training curriculum for administrative staff agency-wide.
- Maintain and support overhead display projectors and associated PC peripheral equipment.
10. OS
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
- Developed company-wide technology asset inventory, company OS standardization & avid help desk response.
- Handled verification and completion of patch installations for Microsoft OS and associated applications.
11. DNS
Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.
- Implemented and managed Active Directory, DHCP, DNS, IIS, mail, file and print and remote desktop services.
- Implemented TCP/IP layout with static and dynamic IP pools, including specific options such as DNS, WINS, and Routers.
12. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Developed batch application to monitor Brocade SAN switch operations.
- Implemented and configured EMC SAN into production environment
13. Disaster Recovery
The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.
- Participate in Business Continuity/Disaster recovery testing.
- Process Improvements - Better automate TSM administrative processing and disaster recovery testing by developing and implementing scripts to replace manual efforts.
14. SQL Server
- Administrated corporate SharePoint environment including SQL Server and provided complete solution testing for business partners and clients.
- Designed centralized repository of configuration information for all USAA SQL Server/ Oracle/DB2 Linux/IMS/DB2 z/OS/MySQL databases.
15. Computer System
- Designed and installed hardware and software updates to Computer System infrastructure and external telephone and data transmission connections.
- Determine organizational needs for network and computer systems and design & implement organizational network and hardware/software requirements.
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What skills help Information Technology Administrators find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on information technology administrator resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What information technology administrator skills would you recommend for someone trying to advance their career?
Ranganathan Chandrasekaran
Professor and Director of Graduate Studies, University of Illinois
What type of skills will young information technology administrators need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
List of information technology administrator skills to add to your resume
The most important skills for an information technology administrator resume and required skills for an information technology administrator to have include:
- Customer Service
- Troubleshoot
- Linux
- Database
- VMware
- Windows Server
- Switches
- Technical Support
- PC
- OS
- DNS
- SAN
- Disaster Recovery
- SQL Server
- Computer System
- System Administration
- SCCM
- DHCP
- Tcp Ip
- SharePoint
- Desk Support
- VPN
- Azure
- VoIP
- Lan Wan
- Mac
- Firewall
- User Accounts
- User Support
- TCP/IP
- Unix
- Microsoft Windows
- Network Security
- Security Policies
- Workstations
- Network Printers
- Citrix
- Network Infrastructure
- Virtualization
- Lan
- Phone System
- Software Applications
- NAS
- Microsoft Exchange
- Android
- Provisioning
- Mobile Device Management
- Software Issues
Updated January 8, 2025
