What Does An Information Technology Administrator Do?

An Information Technology (IT) administrator is a professional responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed. They are required to assess the organization's security programs and run the system for viruses and spyware. IT administrators also extend support to the organization's end-users and train them on desktop applications.

Here are examples of responsibilities from real information technology administrator resumes representing typical tasks they are likely to perform in their roles.

  • Install, configure and manage Symantec Antivirus on all network computers
  • Use Symantec BackupExec to manage and maintain all server backups and file restorations.
  • Define, document and project manage the implementation and configuration changes to HRIS applications.
  • Manage the migration from ADP to Lawson software; adapt HRIS to fit organizational needs.
  • Lead effort to convert primary workflow application to an RBAC access control model, ensuring SOX compliance.
  • Manage the technology department including desktop support technicians.
  • Execute off-site replication and archiving using cloud resources and VPN tunnels.
  • Convert a batch program to update graduate student records using Java and SQL.
  • Experience rolling out security patches, services, and other server administrations in LDAP, DNS and DHCP.
  • Exchange email server administration including user setup, mailbox configuration and data-store management.
Information Technology Administrator Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Information Technology Administrator Overview

Between the years 2018 and 2028, information technology administrator jobs are expected to undergo a growth rate described as "as fast as average" at 5%, according to the Bureau of Labor Statistics. So if the thought "should I become an information technology administrator?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of information technology administrator opportunities that are projected to become available by 2028 is 18,200.

Information technology administrators average about $33.4 an hour, which makes the information technology administrator annual salary $69,473. Additionally, information technology administrators are known to earn anywhere from $51,000 to $94,000 a year. This means that the top-earning information technology administrators make $43,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become an information technology administrator. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an administrative technical support, systems administrator, lan administrator, and help desk administrator.

Information Technology Administrator Jobs You Might Like

Information Technology Administrator Skills and Personality Traits

We calculated that 8% of Information Technology Administrators are proficient in Customer Service, Active Directory, and Email. They’re also known for soft skills such as Analytical skills, Communication skills, and Problem-solving skills.

We break down the percentage of Information Technology Administrators that have these skills listed on their resume here:

  • Customer Service, 8%

    Coordinated and performed the training of all order management, customer service, and collections personnel during Oracle application implementation.

  • Active Directory, 6%

    Maintained internal network operations, including desktop installations, firewall management, Exchange, DNS & Active Directory and anti-virus configurations.

  • Email, 5%

    Network security Upgraded Email server Skills Used Cisco VPN administration Programming Windows server administration

  • Troubleshoot, 5%

    Coordinated with program managers and application support staff to troubleshoot and correct system errors and schedule software testing and implementation.

  • Windows, 4%

    Implemented Testing Environment under Windows Server 2012 Hyper V. Implemented Disaster Recovery plan, Implemented security policy and procedure for compliance.

  • Backup, 4%

    Key Contributions: Redesigned and implemented a new corporate backup policy including optimized off-site storage and Disaster Recovery procedures.

Most information technology administrators list "customer service," "active directory," and "email" as skills on their resumes. We go into more details on the most important information technology administrator responsibilities here:

  • Analytical skills can be considered to be the most important personality trait for an information technology administrator to have. According to a information technology administrator resume, "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Information technology administrators are able to use analytical skills in the following example we gathered from a resume: "documented all calls in the information technology service management database application. "
  • Another commonly found skill for being able to perform information technology administrator duties is the following: communication skills. According to a information technology administrator resume, "administrators must describe problems and their solutions to non-it workers." Check out this example of how information technology administrators use communication skills: "provide budgetary oversight, fiscal planning for communications and information technology departments in excess of $1 million annually. "
  • Another skill that is quite popular among information technology administrators is problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a information technology administrator resume: "administrators must quickly resolve problems that arise with computer networks." This example from a resume shows how this skill is used: "direct and coordinate organizational strategies for conceptualizing, designing, constructing, testing and implementing business and technical information technology solutions. "
  • See the full list of information technology administrator skills.

    Before becoming an information technology administrator, 55.7% earned their bachelor's degree. When it comes down to graduating with a master's degree, 7.2% information technology administrators went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most information technology administrators have a college degree. But about one out of every six information technology administrators didn't attend college at all.

    Those information technology administrators who do attend college, typically earn either computer science degrees or business degrees. Less commonly earned degrees for information technology administrators include information technology degrees or computer information systems degrees.

    When you're ready to become an information technology administrator, you might wonder which companies hire information technology administrators. According to our research through information technology administrator resumes, information technology administrators are mostly hired by Anthem, Fiserv, and CompuCom. Now is a good time to apply as Anthem has 98 information technology administrators job openings, and there are 66 at Fiserv and 10 at CompuCom.

    Since salary is important to some information technology administrators, it's good to note that they are figured to earn the highest salaries at Salesforce, Symantec, and Aristocrat Technologies. If you were to take a closer look at Salesforce, you'd find that the average information technology administrator salary is $120,285. Then at Symantec, information technology administrators receive an average salary of $115,385, while the salary at Aristocrat Technologies is $112,584.

    View more details on information technology administrator salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at United States Army, United States Navy, and Cisco Systems. These three companies have hired a significant number of information technology administrators from these institutions.

    For the most part, information technology administrators make their living in the technology and manufacturing industries. Information technology administrators tend to make the most in the finance industry with an average salary of $75,570. The information technology administrator annual salary in the technology and manufacturing industries generally make $74,193 and $72,618 respectively. Additionally, information technology administrators who work in the finance industry make 33.0% more than information technology administrators in the retail Industry.

    The three companies that hire the most prestigious information technology administrators are:

      What Administrative Technical Supports Do

      Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

      We looked at the average information technology administrator annual salary and compared it with the average of an administrative technical support. Generally speaking, administrative technical supports receive $23,064 lower pay than information technology administrators per year.

      While their salaries may differ, one common ground between information technology administrators and administrative technical supports are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, active directory, and email.

      There are some key differences in responsibilities as well. For example, an information technology administrator responsibilities require skills like "information technology," "database," "os," and "san." Meanwhile a typical administrative technical support has skills in areas such as "phone calls," "data entry," "office supplies," and "office procedures." This difference in skills reveals how truly different these two careers really are.

      Administrative technical supports tend to reach similar levels of education than information technology administrators. In fact, administrative technical supports are 2.9% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

      What Are The Duties Of a Systems Administrator?

      Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.

      The next role we're going to look at is the systems administrator profession. Typically, this position earns a higher pay. In fact, they earn a $6,267 higher salary than information technology administrators per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both information technology administrators and systems administrators are known to have skills such as "active directory," "troubleshoot," and "windows. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that information technology administrator responsibilities requires skills like "customer service," "email," "information technology," and "access points." But a systems administrator might use skills, such as, "powershell," "system performance," "java," and "red hat."

      It's been discovered that systems administrators earn higher salaries compared to information technology administrators, but we wanted to find out where systems administrators earned the most pay. The answer? The retail industry. The average salary in the industry is $93,681. Additionally, information technology administrators earn the highest paychecks in the finance with an average salary of $75,570.

      In general, systems administrators study at similar levels of education than information technology administrators. They're 3.0% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

      How a LAN Administrator Compares

      LAN administrators are responsible for maintaining the local area network of an organization. These administrators manage the server that connects an organization's network to computers and equipment that need them. They install, configure, and troubleshoot the local area network or LAN in a corporate office. It is part of their job to ensure that the internet is available for everyone who uses computers to perform their roles. They also evaluate and recommend the computers, hardware and software, and the equipment needed to create a hack-proof server.

      The third profession we take a look at is lan administrator. On an average scale, these workers bring in higher salaries than information technology administrators. In fact, they make a $2,300 higher salary per year.

      By looking over several information technology administrators and lan administrators resumes, we found that both roles utilize similar skills, such as "active directory," "email," and "troubleshoot." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from information technology administrators resumes, they are more likely to have skills like "customer service," "information technology," "database," and "os." But a lan administrator might have skills like "desktop," "personal computers," "local area," and "network problems."

      Interestingly enough, lan administrators earn the most pay in the technology industry, where they command an average salary of $75,869. As mentioned previously, information technology administrators highest annual salary comes from the finance industry with an average salary of $75,570.

      When it comes to education, lan administrators tend to earn similar education levels than information technology administrators. In fact, they're 2.1% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.

      Description Of a Help Desk Administrator

      Help desk administrator is responsible for handling activities related to system support for their company or organization. They are in charge of providing superb client experiences and working in resolving support issues in a professional and timely manner. One of their primary tasks includes providing login resets and passwords for end-users. In addition, they will also perform innovative systems and network repairs, as well as assist computer information responses as required. Moreover, they support complete equipment set-up, renewal, or termination of a user account, handle server, and domain account changes.

      Help desk administrators tend to earn a lower pay than information technology administrators by about $17,040 per year.

      While their salaries may vary, information technology administrators and help desk administrators both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "active directory," and "email. "

      Each job requires different skills like "information technology," "database," "san," and "disaster recovery," which might show up on an information technology administrator resume. Whereas help desk administrator might include skills like "phone calls," "technical assistance," "problem resolution," and "trouble tickets."

      In general, help desk administrators make a higher salary in the construction industry with an average of $62,925. The highest information technology administrator annual salary stems from the finance industry.

      In general, help desk administrators reach lower levels of education when compared to information technology administrators resumes. Help desk administrators are 6.1% less likely to earn their Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.