Information technology analyst jobs in Albuquerque, NM - 86 jobs

We're looking for a math nerd - but the kind who wants to make an impact that actually matters. Operations Analyst Clearance: Active TS/SCI Required If solving complex problems with data, logic, and a touch of creativity sounds like your idea of fun, you're in the right place. Our client is looking for a passionate Operations Analyst to bring mathematical muscle and analytical insight to some of the most critical defense programs in the nation. You'll help shape smarter decisions, optimize mission outcomes, and make sense of the chaos through models, simulations, and good old-fashioned number crunching. What You'll Do Turn data into decisions - design and apply mathematical, statistical, or simulation models to crack tough operational challenges. Put your models to the test - validate and refine them to ensure accuracy and mission alignment. Collaborate with leadership and technical teams to define problems, explore alternatives, and recommend data-driven solutions. Translate your analysis into action - present findings that drive real decisions and measurable results. Support solution implementation to help teams operate smarter, faster, and more effectively. Evaluate weapon system elements, assess risks, and identify opportunities for improvement. Use OR techniques to predict outcomes and support risk management strategies. Contribute to the Weapon System Worthiness Assessment (WWA) process by integrating and documenting risk data. Summarize findings in reports that inform top-level strategy and command decisions. What You Bring A bachelor's degree in Operations Research, Mathematics, Engineering, Science, or a related field. 5+ years of experience in operations research, systems analysis, or management science. A proven ability to build, apply, and interpret mathematical or optimization models. Strong data analysis and model validation skills. Experience supporting Air Force or NC3 programs (bonus points!). Excellent communication and problem-solving skills - you can explain complex ideas to both engineers and executives. Detail-oriented mindset with a collaborative spirit. U.S. citizenship and an active Top Secret / SCI clearance (required). Why You'll Love It Here You won't just be crunching numbers - you'll be driving missions, influencing strategy, and helping protect national security. If you geek out over finding patterns in chaos and using math to make meaningful change, this is your place to shine.

Job Code **5315** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=5315) Eagle Harbor is looking for a **Applications Support Analyst** that resolves technical problems in a service desk environment, uses expertise in customer service and technical knowledge gained from prior service desk experience to resolve issues surrounding installation, usage, and training on software and/or hardware products; will assist with classroom support and service desk projects as they arise. The **Applications Support Analyst** provides functional and implementation support, supports applications users and works closely with all functional teams within the organization. The Applications Support Analyst provides functional and implementation support to the DevOps team, supports applications users, and works closely with all functional teams within the organization. **This position is on-site in Albuquerque, New Mexico.** **Position Responsibilities:** + Provides support in production, development, and testing environments + Provides client support during development and production deployment of applications + Assists with identifying, diagnosing, and resolving issues + Collaborates with the IT Service Desk to resolve technical issues (tickets) experienced by employees. + Assists with implementing patch management and software upgrades for all applications, including participating in testing processes. + Documents and maintains a knowledge base and other associated information in accordance with DevOps and cybersecurity protocols + Assists in the development, maintenance, and implementation of a Disaster Recovery Plan for all production applications + Ensures follow through on entire software lifecycle + Assists with system administration duties revolving around supported application servers + Applies and follows basic safety and security concepts and policies **Position Requirements:** + Bachelor's Degree in a computer related field or equivalent work experience + At least 3 - 5 years professional experience in software/hardware applications for a complex organization including development + At least 2 years professional experience in an enterprise server environment **Knowledge, Skills and Abilities:** + Enterprise experience with Windows Server Platforms including 2019, 2022, and upcoming versions relevant to 2025. + Enterprise experience with Windows Group Policy and Active Directory + Working knowledge of programming and database process life cycles + Excellent skills in written and spoken communication + Excellent time management skills and organizational abilities + Understands the components of Project Management **Position located in Albuquerque, NM- On Site/ In Office** **Please apply at:** *************************************************** Requisition?org=GATEWAYVENT&cws=69&rid=5315 VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

About CAC The Center for Action and Contemplation (CAC) exists to support transformation and inspire loving action in the world through the teaching of Christian contemplative wisdom and practices. Internally, we are working to create a healthy work environment that is grounded in the values of the tradition that we represent. Our mission drives us forward, but our team is at the heart of everything we do. About the Job Opportunity Are you someone who enjoys solving technical challenges and helping people thrive through technology? The Center for Action and Contemplation (CAC) is seeking a collaborative, people-centered IT Analyst to join our IT Operations team. In this role, you'll help ensure CAC's systems run efficiently and securely while providing thoughtful, hands-on support to our staff and partners. You'll troubleshoot issues, assist with onboarding, maintain documentation, and contribute to ongoing IT improvements. Beyond technical ability, we're looking for someone who listens deeply, communicates clearly, and brings a patient, curious, and service-oriented approach to their work. This is a hybrid role based in Albuquerque, NM, with at least two days per week onsite. Relocation assistance is available. Who You Are You're energized by helping people and solving problems and you can explain technical concepts in clear, simple language. You bring a calm, patient, and personable presence when working with individuals of varying technical comfort levels. You're proactive, organized, and reliable, with a natural curiosity and a growth mindset. You're collaborative and team-oriented, yet confident working independently. You take initiative, follow through, and see challenges as opportunities to learn. You're mission-driven and drawn to CAC's values of humility, compassion, and wholeness. What You'll Do Serve as the first line of IT support across Mac and Windows environments, both in-person and remotely. Support onboarding and offboarding, including account setup, equipment provisioning, and IT orientation. Administer and troubleshoot systems such as Microsoft 365 (Entra ID, Exchange, Teams, etc.), Asana, Zoom, and other SaaS platforms. Manage and maintain MDM (Mobile Device Management) tools such as Mosyle, Addigy, or Intune. Support internal events and video conferencing setup. Collaborate with the IT Operations Manager on system improvements, process documentation, and larger IT projects. Assist with IT asset management including inventory, procurement, and hardware decommissioning. Contribute to IT security and compliance initiatives, reporting any concerns promptly. Partner closely with teams across CAC including People Operations, Production, and the CRM team to ensure seamless technology experiences. Bring forward a proactive, consultative mindset to anticipate needs and improve how IT support is delivered. Qualifications Bachelor's degree in IT, Computer Science, or related field and 3+ years of IT support experience (An associate degree with equivalent professional experience will also be considered.) Proficiency with mac OS and Windows operating systems. Experience with Microsoft 365 administration (Entra ID, Exchange, Teams). Familiarity with MDM platforms (e.g., Mosyle, Addigy, Intune). Working knowledge of SaaS platforms such as Asana, Zoom, and password management tools. Basic understanding of AI tools and associated risks. Strong interpersonal and communication skills, especially with non-technical users. History of excellent customer service and relationship building. Demonstrated ability to troubleshoot, take initiative, and follow through on responsibilities. Work Requirements Based in or willing to relocate to Albuquerque, NM (relocation assistance available). Hybrid work: minimum of two days per week onsite. Ability to remain at a computer for extended periods. Ability to lift and carry up to 15 pounds occasionally. Clear English communication (spoken and written). Nice-to-Haves Mission curiosity and interest in CAC's contemplative or spiritual work. Experience with Apple Support or other customer-facing technical roles. Familiarity with IT architecture and best practices. Experience documenting systems and training users. Prior work in a nonprofit or educational environment. Ready to Apply? Please apply for this job directly through the online application system, providing your resume and other specified details to be considered for the job opportunity. Due to the high volume of interest, we are not able to process applications or respond to inquiries unless they come through our online system. Job Specifications, Compensation & Benefits This is a full-time, non-exempt position based in the greater Albuquerque, New Mexico area. The role includes two in-office days per week to support hands-on IT needs. We welcome candidates who are already located in the area or those open to relocating and we offer relocation assistance to those open to moving. We are pleased to offer an hourly range (non-exempt position) of $29.31 - $36.64 per hour per hour (based on experience) for this position. Compensation ranges are established based on a grade system designed to ensure competitiveness with industry standards as well as pay equity. Final compensation will be determined based on the specific qualifications of the candidate in relation to the salary grade and predetermined criteria. Our commitment to pay transparency and fairness reflects both our values and our dedication to fostering an inclusive and equitable work environment. CAC compensation packages are one part of a generous total rewards package that also includes industry-leading flexibility, benefits, and paid leave. We offer full-time staff positions: Medical, dental and vision plans with options to best meet your needs 401(k) Generous PTO, including organizational-wide week-long break in the summer and winter. Full-time employees receive 3 months of paid sabbatical leave after 7 years of service. Paid Sick Leave Personal Retreat: 5 paid days off to attend one spiritual retreat a year after your first year of employment Professional Development Stipend Five free books annually in addition to all free digital downloads from CAC Library We are an Equal Employment Opportunity (EEO) Employer We believe that diversity makes us better. The CAC welcomes and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, national origin, ancestry, religion, gender and gender identity, sexual orientation, family medical history or genetic information, pregnancy, parental status, military service, veteran status, citizen status, political affiliation, disability status, or any other non-merit based factor. We look forward to the possibility of working together in a supportive and rewarding environment.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Compensation: $59,500.00 - $75,900.00 Compensation Type: Salary Employment Type: Regular Grade: E08 Under the management of Senior Director of Enterprise Applications or Senior Director of Software Development and Integrations, you will provide leadership and technical expertise to a team of IT professionals. The Technical Team Lead ensures the successful design, implementation, maintenance, and optimization of technical solutions that support organizational goals. Your role will involve overseeing projects, guiding team members, and being a bridge between technical teams and business stakeholders to deliver high-quality outcomes. Duties & Responsibilities Mentor and provide technical guidance, performance feedback, and professional development opportunities to team members, encouraging an environment of continuous learning and growth. Lead a team of engineers and other technically skilled positions that collaborates with, and participates in, cross-functional teams to design, develop, and implement innovative integrations and software development solutions, while ensuring seamless functionality between systems. May also lead the cross-functional team from the technical perspective. Design and implement robust integration architectures and strategies that connect multiple platforms, APIs, and third-party services ensuring seamless communication and data exchange across systems. Oversee multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget. Partner and collaborate with cross-functional departments to define requirements and technology strategy, delivering technical solutions that meet organizational goals. Oversee and implement best practices for system architecture, configuration, security management, software architecture, and system performance optimization. Collaborate cross-functionally with other product teams to develop and execute a comprehensive technical roadmap Maintain technical documentation, standard operating procedures, and governance guidelines. Guide the team's goals and technical direction to pursue opportunities to enhance team efficiency and system reliability. Stay current with latest technologies and best practices, assessing their applicability to our organization. Manage vendor relationships, including the evaluation and procurement of software and hardware solutions. Oversee technical training opportunities to upskill team members and end-users on new technologies and systems. Ensure compliance with industry standards, regulatory requirements, and organizational policies. Perform other related duties as assigned. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering or a related field AND Five (5) years of related experience. OR Associate's degree in Computer Science, Information Technology, Engineering or a related field AND Seven (7) years of related experience. OR Completed certifications in Software Engineering or Integration platforms or practices AND Ten (10) years of experience that is directly related to the duties and responsibilities specified may be interchangeable Best Consideration Date: 2/6/2026 EEO STATEMENT: As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

- Answers Help Desk phone and creates support tickets. - Creates and monitors support cases submitted via email. - Sets up and maintains IT asset inventory. - Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks. - Provides technical support, training, and guidance to center staff on supported technology solutions and applications. - Manages and assists in the implementation of new networks, computers, and software applications. - Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems. - Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them. - Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors. - Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed. - Assists staff in acquiring new computer equipment and peripherals per company policies. - Assists with computer cabling in compliance with Data Center specifications. - Ensures EPMS contains accurate and up-to-date information about the center's automated equipment. - Collaborates with corporate IS staff on installation of company-developed applications. - Obtains and maintains training resources for center staff. - Provides individual and group instruction on the use of equipment, software applications, and network features. - Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware. Provides assistance to other company centers, as applicable and requested. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 1+ years of Hands-On IT Support/Desktop Support experience - Experience assisting end-users in person - Experience supporting a Windows environment - Experience performing password resets Experience imaging computers - Experience supporting a school or non-profit office environment - SCCM experience Active Directory experience

/Division: IT Operations Manager classification dependent upon experience) Salary Range: Range M $44.81-$56.01/hourly ($93,212-$116,515/annually) (Hiring salary depends on experience and budget availability) Job Duties: Incumbent manages and directs the overall information systems activities and services in support of a multiple-site district network; designs and manages the maintenance of the local area networks; develops and monitors information systems goals and objectives; establishes, implements, and monitors information systems policies, procedures and standards; assists in the development of the information systems budget and information technology plan; monitors information systems budget and expenditures; manages information systems contracts; and performs other related job duties Knowledge, Skills, and Abilities: This position requires extensive knowledge of information systems technology, operating systems, systems applications and development, knowledge of design, implementation, and maintenance of network systems; effective writing and verbal communication skills, effective systems analytical skills, effective management skills; ability to analyze and recommend solutions to complex systems situations, ability to evaluate and allocate staff resources to accomplish goals and objectives. Requirements: Bachelor's degree from an accredited college or university in Business Administration or Management with a technology emphasis, Computer Science, or IT related engineering or other directly related field. Six (6) years' directly related work experience and/or education in IT and IT management including two (2) years' directly related work experience in information systems, database administration, and/or systems design and analysis. Preferred Requirements: Bachelor's degree from an accredited college or university in Business Administration or Management with a technology emphasis, Computer Science, or IT related engineering or other directly related field. Eight (8) years directly related work experience and/or education in IT and IT management including four (4) years directly related work experience in information systems, database administration, and/or systems design and analysis. Working Conditions: Work is performed in an office environment. Physical effort and frequent travel may be required. Incumbent may be required to work beyond normal working hours. Consistent exposure to VDT's, CRT's and other electrical devices can be expected. Application Deadline: Hiring Immediatly and open until position is filled Submit Cover Letter and Resume to: Whitney Safranek, Human Resources Manager ************************

The Management Analyst will work closely with the Chief of Staff team, senior leadership, and internal stakeholders to support planning, execution, and communication of priority initiatives. The ideal candidate will be comfortable operating in a fast-paced federal environment and capable of translating complex information into clear briefings, talking points, and reports for leadership decision making. The Management Analyst should be a creative and adaptable individual who is a strong communicator, shows initiative, brings forth innovative ideas and solutions, and works well in diverse teams. ESSENTIAL FUNCTIONS * Provide project management and coordination support for Office of the Chief of Staff initiatives * Develop executive level briefings, decision memoranda, talking points, reports, and presentations * Track action items, milestones, and deliverables across multiple initiatives and stakeholders * Support leadership with meeting preparation, read-ahead materials, and follow up documentation * Collect, analyze, and synthesize data from offices within NA-90 to support reporting and leadership reviews * Assist in the development and maintenance of management trackers and reporting tools * Provide limited JIRA support, including minor project updates, basic reporting, and coordination with system owners as needed * Serve as a liaison with internal stakeholders to ensure timely and accurate information flow * Support continuous improvement efforts related to reporting, communication, and project execution * Coordinate with contractors and federal staff to support leadership priorities * All other duties as assigned MINIMUM QUALIFICATIONS * Bachelor's degree in related field * At least 2 years' related experience * Strong experience drafting briefings, talking points, reports, and professional correspondence * Demonstrated project management and organizational skills * Ability to manage multiple priorities and deadlines in a fast-paced environment * Strong written and verbal communication skills * Experience with project management tools such as JIRA, with the ability to perform basic tasks and reporting * Strong attention to detail and follow through * Ability to work collaboratively across diverse teams * Adaptable and willing to work in a fast paced, hard-working office * Ability to obtain and maintain a DOE L or Q security clearance (requires U.S. citizenship) PREFERRED QUALIFICATIONS * Experience supporting senior leadership in a federal environment * Prior experience working with or supporting NNSA or DOE programs * Experience with infrastructure, facilities, or large-scale federal programs * Strong analytical and reporting experience * Experience briefing senior leaders and non-technical audiences * Familiarity with federal project management and reporting processes * Master's degree in a related field LOCATION: This position is full-time and hybrid in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS * Employer-paid employee Medical, Dental and Vision Care. * Low-Cost Family Health Care offered. * Federal Holidays and three (3) weeks' vacation * 401(k) with Employer Match * Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify Employer.

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Albuquerque, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

Job Description Velos is a full-service engineering and technical services company supporting agencies such as the DoD NASA, and NOAA. As an SBA-certified HUBZone small business, Velos combines agile and highly skilled engineering and technical support-delivering unmatched execution to our customers. Our government relations consulting business area allows us to represent and support leaders in the defense, aerospace, intelligence, and related industries with decades of experience in market analysis and strategic planning. We are looking for highly qualified candidates for an upcoming contract positioned onsite at the Kirtland AFB in Albuquerque, NM supporting the Air Force Research Laboratory (AFRL) SSHINE contract. IT Systems Administrator II and III: Qualified candidates are knowledgeable IT System Administrators, preferably with experience working on classified programs. Roles and Responsibilities: Administers, develops, runs tests on, implements, and maintains operating system and related software. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. Responsibilities differ from those of an Operating Systems Programmer in that the Systems Administrator is not responsible for altering operating system's software codes. Recommends hardware and software upgrades according to growth statistics and disk space forecasts. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Schedules tasks using software support tools and scripts. Configures hardware, such as workstations, printers, servers, and tape devices. Provides technical support for system users. Education Requirements: IT System Administrator II 5+ years of experience with AA degree or 0+ years of experience with BS/BA degree. IT System Administrator III 10+ years of experience with AA degree or 5+ years of experience with BS/BA degree. Clearance Requirements: TS with ability to obtain SCI. Please Note: U.S. Citizenship is required for this position. Velos offers a competitive benefits package including PTO, 401K, and health benefits. Velos is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sex, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment.

Description & Requirements Maximus is seeking a qualified Sr. Technical Analyst for multiple projects, current and upcoming. The qualified candidate will be involved in technical planning and assessment projects with multiple state agencies. The position requires the candidate to produce technical analyses, develop estimates, review and contribute to requirements for large systems-planning efforts in the Child Support, Child Welfare, and Integrated Eligibility (SNAP, TANF, Medicaid) public-sector domains. The individual will report directly to a Senior Manager. Maximus is a matrix-managed organization, which means the individual will have secondary reporting relationships to one or more Project Managers, depending on which projects they are assigned. *This role is remote but requires working standard business hours in the US time zone of the client. This position is contingent upon award. * Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed. - Facilitate regular meetings and reviews. - Adhere to contract requirements and comply with all corporate policies and procedures. Job Specific Duties and Responsibilities: -Perform duties independently under the direction of their direct manager and/or Project Managers on specific projects. -Review project documentation and client materials and provide analysis of technical and business topics. -Participate in client meetings and offer observations and insight of technical and business topics. -Identify risk areas and potential problems that require proactive attention. -Review artifacts and other project documents and identify potential gaps, inconsistencies, or other issues that may put the project at risk. Such artifacts and documents include but are not limited to: *Application Lifecycle Management Plan *System Security Plan *System Architecture Document *Database Development Plan *Configuration Management Plan *System Requirements *Functional Design Documents *Technical System Design *Data Conversion and Migration Management Plan *Deployment and/or roll-out plans -Identify and escalate to the Senior Manager / Project Manager risks, alternatives, and potential quality issues. -Attend interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work. -Attend project meetings with the client, subcontractors, project stakeholders, or other Maximus Team members, as requested by the Senior Manager / Project Manager. -Complete project work in compliance with Maximus standards and procedures. -Support team to complete assigned responsibilities as outlined in the Project schedule. -Support all other tasks assigned by Senior Manager / Project Manager. Minimum Requirements - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. Job Specific Requirements: -Be available to work during standard client business hours. Projects may involve clients from any US time zone, so it is possible that work outside of the individual's local business hours will be required. -Bachelor's degree in computer science, engineering, or science from an accredited college or university, or equivalent work experience. -8+ years of progressive technical experience in technical disciplines and roles. E.g.: *Software Developer to Architect to Manager *Business Analyst to Project Manager to Senior Manager -3+ years working on/with large Health & Human Services (HHS) system modernization projects, to include Child Support, Child Welfare, or Integrated Eligibility (SNAP, TANF, and Medicaid). -Familiar with multiple computer languages. -Familiar with mainframe technologies (e.g. CICS COBOL, NATURAL / ADABAS, VMS, etc.) -Familiar with operating systems: Windows, Linux/UNIX, OS/X. -Familiar with AI tools, capabilities. -Familiar with databases and database tools: DB2, Oracle, MS SQL Server, TOAD. -Strong command of cloud computing topics. -Strong command of agile software development practices as well as waterfall development practices. -Strong desktop software skills: proficient in MS Office, Excel, Word, Project. -Ability to explain and communicate technical subjects to non-technical audiences. -Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation. -Ability to ensure solutions are consistent with organization, client, and project objectives and constraints. -Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. -Ability to work independently. -Good organizational skills and the ability to manage multiple tasks and deadlines simultaneously. -Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential. -Excellent verbal and writing skills and be comfortable working with customers. -Ability to multi-task with supervision. -Self-motivated fast learner. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 140,000.00

BIA Tribal Housing and Regional Facilities Supporting the U.S. Department of the Interior, Bureau of Indian Affairs The U.S. Department of the Interior (DOI), Bureau of Indian Affairs (BIA) supports 567 federally recognized tribes with a service population of about 1.9 million American Indian and Alaska Natives. The Division of Facilities Management and Construction (DFMC) responsible for the stewardship responsibilities to plan, design, build, operate, and maintain Bureau-funded Indian Education, Law Enforcement, and Administration facilities. It is also responsible for developing and implementing procedures, processes, and systems to effectively execute and monitor the facilities program as required by statue, OMB guidelines, and other appropriate regulatory guidelines. Additionally, it also provides program management; execution of the facilities construction; repair and improvement program; and maintenance programs for direct services as well as contract oversight and monitoring of P.L. 93-638 contracts, grants and/or compacts with tribes not administered or managed by the Regions. Summary of Responsibilities Specifically, the Project Analyst will conduct research and analysis on the rental rates charged for housing units at various housing locations throughout the country. The Project Analyst supports the Bureau of Indian Affairs' Division of Facilities Management and Construction department by reconciling facility data, assessing housing rental rates, and developing a training plan for housing management. Duties include: Analyze data, identify issues within internal enterprise asset management software (e.g., Maximo, FCA, and iQMIS). Analyze and report on various BIA Owned assets (e.g., BIA, BIE, OJS, Tribal, and Central Office). Evaluate and identify rental rates for tribal housing units, and prepare recommendations for stakeholders (i.e., rates too high, too low, or not at appropriate level). Conduct site visits to verify owned assets at various BIA regions. Create a capacity-building plan for regional and agency housing managers. Develop Training and Capacity Building Plan for employee housing management. Develop a training plan for regional/agency housing managers, best practices, and more. Deliver plan(s) to the government. Requirements Candidates must be a U.S. citizen. Must possess at least four years of relevant experience or a related bachelor's degree. Strong analytical and research skills. Excellent communication and presentation skills. High proficiency in Microsoft Office. Must successfully complete a federal security investigation (background check). Must submit to and pass a pre-employment drug test. Ability to work independently in a demanding environment is essential. The work history of each candidate must contain experience directly related to the tasks and functions he/she is intended to perform and shall be fully capable of performing the anticipated functions in an efficient and reliable manner. The Project Analyst must present a professional demeanor at all times while on site and shall treat all persons with courtesy and respect, striving to earn positive feedback of customers. Place of Performance / Hours of Operation Duties to be performed on-site in Albuquerque, NM or Washington, DC metro area. Monday through Friday, between core hours of 7:00 AM to 6:00 PM Mountain Time, with the exception of Federal Government holidays. Travel is required for site visits. Security Employment is contingent upon the ability to pass a pre-employment drug test and a federal security investigation (background check) in order to obtain a U.S. Department of the Interior Public Trust clearance prior to start date. The background investigation reviews employment, criminal, financial, and personal history. Applicants must be a U.S. Citizen to work in support of Federal agency. Equal Opportunity Employer Montech Inc. is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. The Company prohibits unlawful discrimination against applicants or employees on the basis of age (40 and over), race, color, religion, national origin, disability, genetic information, sexual identity, sexual orientation, pregnancy, veteran status, marital status, or any other status protected by federal, state or local laws. This job description is not all inclusive of the tasks that may be assigned to the PROJECT ANALYST .

Job Description Primary Objective: The IT System Engineer's role is to assist in the daily operation of the in-house computer network and Network Operating Systems (NOS). This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Incumbent will analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training when required. Primary Job Duties: Operate in an ethical manner by following all RIE policies and procedures relating to property, handling, tracking budgets, confidentiality, and proper behavior between staff and customers Gather system requirements; make design recommendations, document, and test Internet and intranet applications utilizing various technologies. Ability to adapt design approaches successfully used in precedent systems and determine innovative ways to use legacy systems interchangeably with new process/applications. Analysis - Develops detailed functional specifications for modifications, defect corrections, enhancements, and user documentation. Assists in the administration and configuration of components for the internal and external network systems to include monitoring, tuning capacity planning for file print and email servers, and adjusting configurations as necessary to resolve problems and enhance capabilities. Ensure that servers are configured to meet the intended security requirements and are compatible with existing security practices. Administers the patch management server and manages patch deployments to servers Keeps abreast of new and developing IT technologies and makes recommendations, as appropriate, to improve services and system performance. Maintains written technical documentation (SOPs) for systems and processes under their control. Informs the Supervisor, Server Operations, of any IT service problems or issues with Maintenance Windows for any core systems, be it Emergency Maintenance or Scheduled Maintenance Develop templates and standards to implement/maintain equipment Other duties as assigned. Supervisory Responsibilities: No direct supervisory responsibilities. Physical Demands and Work Environment: Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents. Heavy lifting is expected up to 50 lbs and exertion of up to 80 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, copiers, and FAX machines. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. Knowledge/Skills/Abilities: Provide excellent customer service by developing a clear understanding of customers' needs and goals while maintaining clear communication and follow through in order to meet the expectations of both internal and external customers. Work effectively with division members and members of departments to resolve common issues or problems as well as listening and seeking others' perspective on how to complete assignments. Keeps others informed and up to date about tasks, progress, or projects. Plan, prioritize, set goals, establish standards, coordinate tasks, show concern for deadlines, and track progress with respect to personal performance. Allocate a variety of resources that may include materials, money, facilities, and equipment. Requires the ability to assess needs and track progress. Successfully determine and initiate a course of action considering multiple options, information sources, and development of contingency plans. Analyze internal and external trends and influences to gain an understanding of where the company is and provide guidance to the future. Must have expert level knowledge of computer and network operations to include design specifications for application program systems, data processing hardware and software functions, capabilities and interrelationships, maintenance and trouble-shooting methods and techniques, and security and control methods of electronic data systems. Required Qualifications (Education and Experience): Bachelor's Degree in a computer science/I.T. related field AND 2 years' experience in an IT system support environment; or an equivalent combination of education and experience. Working knowledge of Linux systems and the use of SSH connectivity and commands. Understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object-oriented design Travel to company locations will be required as needed; approximately one trip every 2-3 months.

a.i. solutions is looking for a highly-motivated Systems Engineer with a passion for aerospace. This person will work in a team environment as the primary customer point of contact for spacecraft operations engineering activities working on the Prototype Operations-I (POPS-I) contract in support of U.S. Space Force Space Systems Command's Innovation and Prototyping Delta at Kirtland AFB, NM. This individual will serve as a key leader on the program and will provide engineering expertise and leadership to fulfill customer operational engineering requirements. The successful candidate should possess significant knowledge of space operations engineering, ground systems engineering, training, and satellite command and control. The successful candidate will demonstrate the ability to embrace the a.i. solutions mission of always meeting customer requirements and striving to exceed their expectations. Essential Roles & Responsibilities: Responsible for leading and/or participating in space mission Pre-Launch, L&EO, and On-Orbit operations activities, to include mission exercises and rehearsals, in the capacity of mission lead, evaluation engineer, or senior operator as assigned Obtain certification as a space mission operations engineer on multiple experimental satellite missions Support system readiness, planning, preparation, execution and ops crew evaluation for satellite launch and early orbit operations, on-orbit operations, and end-of-life retirement/disposal Provide recommendations and advice to program leadership regarding satellite faults, ground system failures, or operator errors Lead engineering reviews and participate in engineering boards and configuration boards, both internally and with the government customer Create engineering test plans and products, as well as assist in development and review of operational procedures developed by program mission lead personnel Directly interface with program management, cross-functional program stakeholders, suppliers, customers, team members and government representatives and manage effective communications among them, to include providing engineering project or mission status as required Develop long-term strategic roadmap for operational engineering and test objectives Promote corporate culture and foster an environment of collaboration, innovation, and professional development within the team Perform personnel management/supervisory actions as required, including timekeeping administration, performance reviews, assisting in hiring personnel, and assisting team with professional development Identify and develop opportunities for technical or business process improvement Develop relationships with the customer and team members to ensure delivery of our corporate promise and overall successful mission support Participate in corporate initiatives and business development, opportunity capture, and/or proposal generation efforts Support flexible hours including potential night and weekend work on an on-call basis Travel on occasion as required, estimated to be 10% Minimum Qualifications: Bachelor's Degree in engineering, management or related discipline, or equivalent experience 7 years of directly related experience in space operations, space engineering, or ground systems engineering Experience with Quality Management Systems TS clearance with SCI eligibility U.S. citizenship Desired Background: Master's degree in engineering or technical field Extensive space operations and space engineering experience Strong personnel management/supervisory experience Proven leadership experience in a technical field MAKE A MOVE, MAKE AN IMPACT. a.i. solutions was founded over 25 years ago with a mission to MAKE AN IMPACT by exceeding expectations. A move to our team means using your passion and ingenuity to MAKE AN IMPACT through innovations, defending national security, and enabling access to space. MAKE A MOVE, to join a team driven by a shared ambition, and rewarded for individual contributions. BENEFITS THAT MAKE AN IMPACT: Salary ranges from $110,000 to $135,000 depending on relevant experience and qualifications View Our Benefits Offerings Paid Time Off and Holidays 401k Safe Harbor Plan, we contribute on Day #1 Paid Parental leave for Mom & Dad Company Paid Life/AD&D Tuition Assistance Wellness plans that reward wellbeing & work life harmony

LOS LUNAS SCHOOLS TECHNOLOGY DEPARTMENT IT TECH INTERN Provides routine technical support in assistance with tasks performed by the LLS IT Department, such as tasks related to the Information Technology (IT) operations and network; including assisting with basic network infrastructure support, installation and configuration of computer and mobile device hardware and applications, routine maintenance and repair of computers and mobile devices, peripheral technology equipment, and software support. Essential Job Functions: Essential functions as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. An IT Intern will participate in and/or assist with the following - Follows local, state and federal law and adheres to State Department of Education and Local School Board Policy. Maintaining and troubleshooting routine software issues to support information technology based business and instructional applications, communications, and network functionality. Supporting the maintenance of information technology infrastructure including computers, servers, network cables and switches; performs routine repairs to computers, mobile devices, and peripheral equipment. Receiving, configuring, setting up computer images, delivering and installing new computers throughout District facilities. Installing, upgrading, and troubleshooting a variety of application software on district computers and servers; training and/or orienting users to program features and usage. Assisting with the accounting of and tracking of asset inventory, performing life cycle replacement of computers , mobile devices, and peripheral equipment, and disposal of technology assets. Serving as a technical resource and maintaining current technical knowledge related to position duties, including but not limited to, computers, peripherals, software, and other related position responsibilities, including trends and technical developments by self-study, technical publications, attending training seminars, and networking with colleagues from other organizations. Performing other work-related assignments as required. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge and Skills: Knowledge of local, state and federal law, State Department of Education and Local School Board Policy. Knowledge of the District's computer operations, basic networking operations, printing, and software applications. Knowledge of basic troubleshooting procedures, backup and recovery procedures, and data security procedures. Knowledge of industry-standard applications such as Microsoft Office Suite, Windows & Mac operating systems and applications, basic command languages, failure recognition and troubleshooting techniques. Skill in interpreting and applying information from technical manuals, internet forums and knowledge bases, and publications. Skill in communicating effectively both orally and in writing, information gathering and providing technical information to both technical and non-technical clients. Skill in establishing and maintaining positive working relationships with clients, vendors, co-workers and supervisors. Skill in the use of a variety of relevant tools, testing and diagnostic equipment. Required Education, Experience, Certifications and Licenses: Work experience directly related to the essential functions of the position may substitute for education at a rate of one (1) year of experience for each thirty (30) credit hours of education. Educational credit hours may not be substituted for experience. High School Diploma or equivalent. Additional Special Qualifications Must possess a valid New Mexico Driver's License. Environmental Factors and Conditions/Physical Requirements: Work is performed primarily in internal environments with possible exposure to inclement weather, and varying temperatures. Work requires regular and punctual attendance. Medium physical capacity required. Ability to lift up to 50 pounds occasionally; and up to 25 pounds frequently. Equipment and Tools Utilized: Specialized equipment includes hand tools, testing and diagnostic equipment, and ladders Computers, peripherals, software applications, and conventional office equipment. APPLICATION DEADLINE: Until filled

LOS LUNAS SCHOOLS TECHNOLOGY DEPARTMENT IT TECH INTERN Provides routine technical support in assistance with tasks performed by the LLS IT Department, such as tasks related to the Information Technology (IT) operations and network; including assisting with basic network infrastructure support, installation and configuration of computer and mobile device hardware and applications, routine maintenance and repair of computers and mobile devices, peripheral technology equipment, and software support. Essential Job Functions: Essential functions as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. An IT Intern will participate in and/or assist with the following - * Follows local, state and federal law and adheres to State Department of Education and Local School Board Policy. * Maintaining and troubleshooting routine software issues to support information technology based business and instructional applications, communications, and network functionality. * Supporting the maintenance of information technology infrastructure including computers, servers, network cables and switches; performs routine repairs to computers, mobile devices, and peripheral equipment. * Receiving, configuring, setting up computer images, delivering and installing new computers throughout District facilities. * Installing, upgrading, and troubleshooting a variety of application software on district computers and servers; training and/or orienting users to program features and usage. * Assisting with the accounting of and tracking of asset inventory, performing life cycle replacement of computers , mobile devices, and peripheral equipment, and disposal of technology assets. * Serving as a technical resource and maintaining current technical knowledge related to position duties, including but not limited to, computers, peripherals, software, and other related position responsibilities, including trends and technical developments by self-study, technical publications, attending training seminars, and networking with colleagues from other organizations. * Performing other work-related assignments as required. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge and Skills: * Knowledge of local, state and federal law, State Department of Education and Local School Board Policy. * Knowledge of the District's computer operations, basic networking operations, printing, and software applications. * Knowledge of basic troubleshooting procedures, backup and recovery procedures, and data security procedures. * Knowledge of industry-standard applications such as Microsoft Office Suite, Windows & Mac operating systems and applications, basic command languages, failure recognition and troubleshooting techniques. * Skill in interpreting and applying information from technical manuals, internet forums and knowledge bases, and publications. * Skill in communicating effectively both orally and in writing, information gathering and providing technical information to both technical and non-technical clients. * Skill in establishing and maintaining positive working relationships with clients, vendors, co-workers and supervisors. * Skill in the use of a variety of relevant tools, testing and diagnostic equipment. Required Education, Experience, Certifications and Licenses: Work experience directly related to the essential functions of the position may substitute for education at a rate of one (1) year of experience for each thirty (30) credit hours of education. Educational credit hours may not be substituted for experience. * High School Diploma or equivalent. Additional Special Qualifications * Must possess a valid New Mexico Driver's License. Environmental Factors and Conditions/Physical Requirements: * Work is performed primarily in internal environments with possible exposure to inclement weather, and varying temperatures. * Work requires regular and punctual attendance. * Medium physical capacity required. * Ability to lift up to 50 pounds occasionally; and up to 25 pounds frequently. Equipment and Tools Utilized: * Specialized equipment includes hand tools, testing and diagnostic equipment, and ladders * Computers, peripherals, software applications, and conventional office equipment. APPLICATION DEADLINE: Until filled

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Santa Fe, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits