Information technology analyst jobs in Arkansas

Start a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco. Here's what you can expect from Watco: Award-winning culture recognized by Forbes and Newsweek Competitive compensation and benefits Leadership and development programs offered through Watco University Career advancement opportunities Job SummaryThe Logistics IT Analyst provides advanced application-level support for software systems under limited supervision. This role leverages in-depth knowledge of transportation brokerage operations to design data requirements, configure and maintain system functionality, and ensure application security. The analyst is responsible for system analysis, reporting, auditing, and documentation to support reliable and efficient business operations. Essential Duties and Responsibilities• Evaluate organizational and customer needs to recommend appropriate software solutions• Investigate, plan, configure, implement, and monitor software systems to meet business requirements• Maintain software system control tables and ensure compliance with security protocols• Work with Corporate IT Security to ensure best practices and Company protocols are employed• Provide training and guidance to employees and customers on software procedures and best practices• Troubleshoot and resolve software issues, providing timely on-call support as needed• Analyze IT issues and implement effective solutions to ensure operational continuity• Manage the delivery of systems, solutions, and business processes in line with project timelines or enhancement requests• Ensure consistency and standardization of software solutions across all business units• Identify opportunities for system improvements and collaborate on developing solutions to enhance business performance QualificationsIT professional skilled in planning, implementing, and troubleshooting software solutions. Experienced in developing user documentation, delivering training, and providing effective support. Strong organizational abilities with a focus on customer service and problem resolution. Skills and Abilities• Reads, analyzes, and interprets complex documents. • Experience with EDI, APIs, and other forms of electronic data exchange• Responds effectively to sensitive inquiries and complaints• Writes and delivers persuasive speeches, articles, and presentations on complex topics to management and boards• Applies mathematical and statistical methods, including variance analysis, correlation, sampling, and factor analysis• Defines problems, analyzes data, interprets technical instructions, and draws valid conclusions Education• Bachelor's degree or equivalent; or at least one year related experience and/or training; or equivalent combination of education and experience

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technology/Computer Technician Nashville School District is currently seeking a full-time IT Technician to work on a small team to install, inventory, repair, and support technology hardware and software for the district, as well as other duties as assigned. The contract length is 240 days based on classified salary schedule. District Technology Coordinator has the option to assign any other duties necessary. Roles and Responsibilities include: • Installation of software, upgrades, and updates as needed using manual methods as well as Microsoft System Center Configuration Manager • Installation, maintenance, and/or repairs of equipment which includes but not limited to PCs, laptops, Chromebooks, tablets, projectors, security cameras, access control, VoIP • Installation/termination of network wiring and other cabling needs • Troubleshooting computer issues and basic network issues-wired and wireless • Provide basic Microsoft Active Directory and Google Workspace support and troubleshooting. • Perform basic Microsoft Active Directory and Google Admin functions. • Provide general end-user training and support • Assist with inventory control • Other duties as assigned Requirements: • Four years IT fieldwork and/or two year associate degree in Informational Technology or Computer Science (or related field) preferred • Prior experience in K-12 environment highly preferred • Knowledge of and skill in the following: Microsoft Windows OS, Chrome OS, Mac OS, iOS, and basic configuration of each • Requires walking, standing, bending, lifting, and climbing ladders • Requires organizational skills with attention to detail • Possess strong oral and written communication skills with the ability to communicate well and interact with all types of people, organize and solve required tasks with little supervision and work in a fast-paced, demanding environment. • May require some travel • Ability to work well with others and have a positive attitude • Ability to handle multiple tasks with frequent interruptions

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary This role requires a techno-functional business analyst who understands the complexities of our business processes and can collaborate with stakeholders to design and prototype CRM solutions that enhance both customer and partner experiences. You will work across one or many solution areas-including Consumer Solutions, Mortgage Solutions, Servicing Solutions, Payment Solutions, and Business Solutions-to ensure Salesforce enables frictionless experiences, efficient workflows, and scalable growth for GoodLeap's expanding ecosystem. This is a hybrid role reporting one day a week into the nearest tech hub. Essential Job Duties and Responsibilities: * Document business processes, workflows, and solution designs that improve efficiency and drive seamless customer and partner interactions. * Identify and recommend process improvements using Salesforce's low-code capabilities to better support GoodLeap's customers, lending partners, and contractor installers. * Drive adoption of Salesforce capabilities that empower GoodLeap's customers and partners with streamlined, self-service experiences. * Use Salesforce's low-code tools (e.g., Flows, Validation Rules, AI tools) to prototype solutions that enhance the experience for both customers and partners. * Ensure that prototypes and solutions are scalable, secure, and aligned with GoodLeap's mission to provide seamless, customer-first financial services. * Write SOQL/SOSL queries to investigate system data and test hypotheses, improving data-driven decision-making. * Advocate for best practices in CRM data hygiene, automation, reporting, and partner/customer engagement. * Troubleshoot Salesforce issues that impact critical customer and partner interactions, ensuring fast and effective resolution. * Work with developers and admins to diagnose and resolve complex Salesforce issues * Stay up to date with Salesforce platform updates, AI advancements, and industry trends to continuously enhance GoodLeap's CRM capabilities. Required Skills, Knowledge and Abilities: * 5+ years of experience as a Solution Architect or Salesforce Analyst, focusing on both customer and partner solutions. * Hands-on experience with Service Cloud and Sales Cloud. * Basic understanding of software development practices and the software development lifecycle (SDLC). * Strong understanding of Salesforce architecture, declarative tools, and data model. * Ability to prototype solutions using low-code capabilities like Flows, Security model, and AI tools. * Proficiency in querying Salesforce data (SOQL/SOSL) for analysis and troubleshooting. * Experience supporting business teams with process optimization, automation, and reporting. * Strong analytical, problem-solving, and communication skills. * Salesforce certifications required for low-code and app-building solutions (e.g., Salesforce Administrator, Platform App Builder); AI-related certifications preferred. * A basic understanding of API and systems integrations. Preferred Qualifications: * Experience with Experience Cloud and MuleSoft, especially for partner portals and integrations. * Background in green energy, financial services, mortgage, or payment solutions. * Preferred experience with Salesforce Data Cloud and AgentForce. * Bachelor's degree $110,000 - $140,000 a year In addition to the above compensation, this role may be eligible for a bonus. Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Advanced IT Generalist is a technology professional proficient in many facets of information technology, without a single defined specialty. However, due to the nature of the Emergency Response business line, the Advanced IT Generalist becomes a specialist across these facets, resolving and troubleshooting a wide range of systems and issues. The role manages and supervises CTEH IT Support Services, ensuring that all technology resources and solutions are readily available for employees and for emergency response operations. Additionally, the Advanced IT Generalist serves as a subject matter expert in identifying solutions and assembling the right technology resources to support emergency response projects or special client requests. The position also requires expertise in telecommunications and emergency response IT support and services. Job Type: Full Time Salary: Commensurate with experience ACTIVITIES/TASKS/SCOPE Conducts audits and tries to reduce IT costs without impacting Emergency Response Readiness Oversees FirstNet/Administrator, telecommunication and data device management and services for CTEH, Deploys Satellite/portable cell tower/services and other telemetry resources Manages 24/7 365 direct IT Support services for Emergency Response services and field employees Oversees Procurement of IT resources for CTEH and budgeting costs and software licenses Actively coordinates with various CTEH departments, employees, and Senior management to address and find solutions to business line technology issues technical or financial Acts as an IT Business Partner between Montrose Corp IT and CTEH, making sure Montrose Corp IT is updated on issues or infrastructure support where Montrose Corp IT can assist and take the lead in resolving Acts in the role of an IT/SME Emergency Response consultant when needed to support Emergency Response Services or CTEH Assists when needed to support the company multi-tasking Technology role to be able to set up computers and basic office environment software Solve, troubleshoot, or find solutions to problems or issues that will affect business effectiveness, emergency response support in addition to maintaining response readiness dealing with technology technical issues these would include software, hardware, basic networking, telecommunication and general onboarding/offboarding administrative responsibilities in office or field environmental in addition to providing 24/7 on-call support when needed Performs other duties as assigned KNOWLEDGE, SKILLS, & ABILITIES Computer skills - Windows Operating system, MAC IOS, Active Directory, PowerShell, Microsoft Entra, Microsoft 365 Office Administrator, Microsoft 365 apps, Teamdesk, Apple IOS, Android, FirstNet/Verizon/AT&T, Telecommunication e-sims, sims information systems data, VOIP, cell and satellite. Good understanding of Networking adapting and learning new environmental technologies or systems and programs when needed/reviewing system manuals Customer service skills - provide consistent customer service, always ensuring customer satisfaction or resolution to a problem has been met Attention to detail - Being cognizant of every detail that goes into network security, software upgrades, and other tasks to avoid potential issues and downtime for company computer systems Troubleshooting - Computer Hardware, Software, analyzing and defining problems while identifying solutions Project Management: Lead IT projects from inception to completion, including planning, resource allocation, scheduling, and coordination with stakeholders to ensure successful outcomes Technical Expertise: Serves as a subject matter expert in various areas of IT, including but not limited to networking, cybersecurity, cloud computing, and enterprise systems Vendor Management: Evaluate and select external vendors and service providers, negotiate contracts, and oversee the delivery of IT products and services to meet business requirements Risk Management: Assess IT risks and vulnerabilities, develop risk mitigation strategies, and implement controls to safeguard the organization's IT assets and data Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of IT systems and services to enhance efficiency, reliability, and performance Compliance and Security: Ensure compliance with regulatory requirements and industry standards related to IT security, privacy, and data protection Budgeting and Cost Control: Prepare and manage the IT budget, monitor expenses, and identify cost-saving opportunities while maintaining high-quality IT services Collaboration: Collaborate with other departments and stakeholders to understand their IT needs and requirements and develop solutions to support their business objectives. (IT Business Partner with Montrose Corp IT) Knowledge of budget control methods, policies, and procedures Manage a budget and work within the constraints of that budget Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action Strategic Planning: Develop and implement IT strategies, policies, and procedures to support the organization's goals and objectives Direct and organize program activities Establish program goals and objectives that support the strategic plan Effectively plan and delegate the work of others Plan, assign, and/or supervise the work of others Train and mentor others in Emergency Response Technology Skillsets Working and documenting support tickets in a ticketing management structure Developing and overseeing the installation of systems, which include software and hardware. Delegating tasks and developing budgets and work schedules Staying up to date with field advancements Expert in Telecommunications and Data solutions for clients, business, or emergency response needs EDUCATION, EXPERIENCE, & CREDENTIALS Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience of 6+ Years in Technology Support/Management, Infrastructure Management and Operations Management or a collective combination of all three Several years of experience in a senior-level IT role, with a proven track record of leadership and project management Advanced knowledge of IT infrastructure, systems administration, networking, and security principles Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization Proven Emergency Response Field experience, understanding of ICS (Incident Command Structure) and coordinating resources in stressful and fast paced environments that are mission critical working with multi technology services and resources KEY COMPENTENCIES Ability to communicate effectively technical/analytical problems in both oral and written form Ability to handle difficult and stressful technical situations with professional composure Ability to understand and follow technical instructions Ability to process information logically Ability to recognize, analyze, and solve a variety of problems Ability to exercise sound judgment in making critical decisions when needed Ability to work independently Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to analyze and prepare documents, reports, and correspondence Ability to process and handle confidential information with discretion Ability to review work for accuracy Ability to work evenings, nights, and weekends as necessary for emergency responses Taking ownership of tasks needing to be completed and seeing completion/resolution through Ability to see the bigger picture, workflows to assist departments and productivity Ability to make decisions based off limited information WORK ENVIRONMENT & PHYSICAL DEMANDS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, and walking Infrequently lifting to 25 pounds Infrequent overhead lifting to 10 pounds Bending, climbing, and stooping Long hours involving overtime and weekends (infrequently) Keyboarding/typing Ability to read effectively from a computer screen and/or a paper copy Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in an office environment Potential for extended travel

Key Responsibilities Help Desk Support: Respond to user inquiries (phone, email, in-person) for hardware, software, and network issues. System Setup & Maintenance: Assist with installing, configuring, and maintaining computers, peripherals, and software. Updates & Security: Help deploy patches, updates, and monitor for security threats. Documentation: Create and update user guides, manuals, and IT procedures. Project Involvement: Participate in IT projects, system upgrades, or migrations. Inventory Management: Maintain IT asset databases and manage surplus equipment. Typical Qualifications Pursuing a degree in IT, Computer Science, or related field. Basic understanding of networking, hardware, and software. Strong problem-solving skills and a willingness to learn. Good communication and teamwork abilities.

For more details please visit ************* wehco. com/JobDescriptions/2025. 11. 05%20-%20IT%20Support%20Technician%20Job%20Posting-Corporate. pdf

This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Complete Job description: Position:Help Desk Analyst 3 (515721) Location: Little Rock, AR 72201 Duration: 12+ Months Qualifications Skill Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10) Active Directory Administration Desktop \ Laptop \ Tablet Hardware Remote Access (i.e., LogMeIn) Certifications (CompTIA: A+ or Network+) CISCO Switches Windows Server 2008 R2 or later Release Certifications (MS) In Person Only Short Description: The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems. Complete Description: Central Office Travel Required - travel expenses reimbursed. Valid Driver's License Current Vehicle Insurance Certificates Local Candidates: In-person interviews in Little Rock Additional Information All your information will be kept confidential according to EEO guidelines. Amrita Sharma Desk Phone: *************** Ext- 735 amrita@)askitc.com

IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year Must be US resident A leading Managed Service Provider based in Little Rock, Arkansas, is seeking a skilled IT Systems Administrator to join their fast-paced and collaborative team. This role involves providing Tier 2-3 support to both internal staff and external clients while contributing to the design, implementation, and maintenance of modern IT infrastructure across cloud and on-premises environments. What We're Looking For: An experienced IT Systems Administrator or IT Support Engineer 2-4 years of experience supporting cloud and on-prem solutions Strong communication and interpersonal skills Ability to work independently and as part of a team Key Responsibilities: Deliver advanced support for escalated technical issues in both cloud and on-premises systems Manage service tickets, prioritize requests, and ensure SLA compliance Maintain documentation and communicate scheduled maintenance updates Monitor performance, availability, and capacity of critical systems Support and implement data backup, redundancy, and disaster recovery plans Recommend system/process enhancements to improve security and efficiency Participate in on-call rotation, including occasional after-hours or weekend work Build strong relationships with clients and internal stakeholders to ensure service excellence Maintain compliance with regulatory standards such as GLBA, NIST, CIS, FFIEC, and PCI Technologies You'll Work With: This opportunity offers hands-on experience with a wide range of technologies. The core environment is Microsoft-based and includes both Azure and on-prem deployments. Technologies in use include: Azure AD / Entra ID, Azure AD Connect, Intune, Access Control, Office 365, Active Directory VMware, Azure Virtual Machines, Windows Server (2012-2025), HPE & Dell enterprise storage Barracuda Web Filter & Backup, MS Authenticator, Duo MFA PowerShell scripting, ConnectWise Automate, RMM tools If you're comfortable with some of these tools and eager to expand your knowledge, this could be a fantastic next step. Curiosity and a growth mindset are highly valued. Why Join This Team? Our client is committed to innovation and service excellence within the Managed Services space. They offer a team-focused, people-first culture where collaboration, respect, and continuous learning are part of everyday life. With a long-standing presence and reputation in the industry, they partner with organizations nationwide to deliver reliable and forward-thinking IT solutions. Joining this team means making a direct impact-helping to support and optimize the infrastructure that powers businesses across the country. IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year

Job DescriptionDescription: Essential Duties and Responsibilities: Must be a self-motivated team player and have strong organizational skills Must be responsible for Help Desk issues and responses to users Diagnose and resolve network printer issues Set up new desktops/IP phones/cell phones for new and existing employees Update and maintain the PC hardware and software inventory for all Spectra users Disposition decommissioned equipment such as e machines, desktops, laptops Assist in Cisco switch installation and configuration Assist with network segmentation of cameras/phones/servers/desktops Perform routine checks on servers and equipment including preventive maintenance and repairs Perform other duties as requested, directed, or assigned Requirements: Education and Experience: · High school diploma or equivalency required · Associate's degree in computer related field or equivalent job experience · 2+ years working in IT environment; education will be considered in lieu of work experience Job Knowledge, Skills, and Abilities: Possess solid skills in Microsoft technologies Ability to clearly communicate in writing and/or verbal communication Ability to pay attention to details Multi-tasking a must Ability to troubleshoot problems quickly to determine the appropriate resolution path Candidate must be amenable to flexible schedule when required Training Requirements: Amenable to additional training and/or instruction Physical Job Demands: Continuous mental and visual attention required Job may be performed while sitting or standing for extended periods of time Occasional lifting up to 50 pounds Subject to random drug and alcohol testing under DOD regulations

**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. **_Job Summary_** We are seeking a highly skilled Technical Lead with deep expertise in Java Spring Boot, API & Microservices architecture, cloud-native development (GKE/Kubernetes), integration patterns, event-driven systems, and modern identity management. The ideal candidate will be a hands-on engineer who can lead design and delivery of scalable platforms while driving enterprise and industry standards, ensuring security and compliance, and mentoring engineering teams. In addition, experience with PLC (Programmable Logic Controllers) and integrating industrial/operational technology with enterprise systems is highly valued, as it enables bridging IT and OT environments in a secure and scalable way. **_Responsibilities_** + Technical Leadership + Lead a team of engineers in designing, building, and deploying scalable enterprise applications. + Define and enforce enterprise architecture patterns, industry standards, and compliance requirements. + Partner with product managers and architects to translate business requirements into technical solutions. + Full Stack Engineering + Design and develop backend services using Java, Spring Boot, and Microservices architecture. + Develop RESTful and GraphQL APIs with strong security, scalability, and observability principles. + Contribute to front-end integration (React/Angular or equivalent) as needed. + Cloud & Platform Engineering + Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE) and other cloud-native services. + Implement containerized solutions, automated pipelines, and GitOps principles for deployment and scaling. + Integration & Event-Driven Architecture + Design and implement integration patterns with third-party APIs, enterprise systems, and OT environments. + Build event-driven and asynchronous solutions leveraging Kafka, Pub/Sub, or equivalent. + Ensure solutions are secure, resilient, and support high availability. + Identity & Security + Implement and manage authentication and authorization using Okta (OAuth 2.0, OIDC, SAML, MFA, RBAC). + Drive best practices for application security, compliance, and enterprise identity standards. + Mentorship & Collaboration + Mentor engineers, conduct code reviews, and promote a culture of learning and innovation. + Drive cross-team collaboration with QA, DevOps, and Product teams to ensure smooth delivery. **_Qualifications_** + 8+ years of hands-on software engineering experience, including 2+ years in a Tech Lead role preferred. + Strong experience with Java, Spring Boot, Microservices, RESTful APIs preferred. + Hands-on experience deploying applications on Kubernetes preferred (preferably GKE). + Strong knowledge of enterprise standards, architecture patterns, and compliance frameworks preferred. + Solid understanding of integration design patterns and working with external APIs preferred. + Experience with event-driven architecture preferred (Kafka, Pub/Sub, or similar). + Expertise in identity and access management using Okta preferred (authentication, authorization, SSO). + Knowledge of database technologies preferred (SQL/NoSQL). + Strong problem-solving, system design, and architecture skills preferred. + Experience with front-end frameworks preferred (React, Angular, or Vue). + Familiarity with CI/CD pipelines and DevSecOps practices preferred. + Exposure to observability tools preferred (Prometheus, Grafana, ELK, Splunk). + Knowledge of PLC preferred (Programmable Logic Controllers) and integration with enterprise/industrial systems. + Experience in regulated industries preferred (Healthcare, Pharma, Finance, Manufacturing) . **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $123,400 - $176,300 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/08/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Under the general direction of IT Service Support Regional Manager, the ITSS Senior Field Support Analyst (FSA) provides customer service to an assigned end user base. This role is responsible for the maintenance and administration of computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. The ITSS Senior Field Support Analyst is the face of IT and will act as a liaison between IT and the end user for Level 2 IT related needs. This position will also be called on to serve in an elevated capacity by participating in one or more Centers of Excellence. Key Responsibilities: * Able to travel ~50% between US (Arkansas, Oklahoma, etc.) * Serves as the IT liaison to regional business unit end users * Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives * Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations * Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems * Escalate non-resolvable issues to higher-level teams in a timely manner * Provide support and assistance for Business Unit process systems as required * Create, monitor and enforce policies and procedures * Create, distribute and update knowledge base solutions * Evaluate, design and implement new systems that increase productivity or enhance overall business operations * Integrate technical knowledge and business understanding to resolve problems for customers * Resolve single and cross technology incidents independently * Work with team members to resolve unusually complex or cross technology incidents * Provide technical consulting during implementations and upgrades to production systems * Build and maintain strong relationship up to senior management level within their Business Units in assigned regions * Assist in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements * Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers * Lead Customer Expectation management as part of escalation process * Work on cross-team or large programs/projects and provide direct support to major/complex and strategic initiatives and programs * Travel to other business sites to provide additional support or to attend training sessions * Adheres to departmental standards and ensures appropriate use of information systems * Perform reporting and administrative functions as required Knowledge, Skills, Abilities and Competencies: * Graduate degree in Computer Science, Engineering or related discipline with an IT focus * Certifications: A+ Certification and HDI certification (both HDI Support Center Analyst HDI Desktop Advanced Support Technician) required, MCSA Certification preferred * 4+ years of End User services experience with large teams to support * Ability to conduct research into application development issues and products * Strong analytical skills, including troubleshooting and integration of IT services * Knowledge of existing and emerging hardware and software technologies and IT architectures * Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems * Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies * Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments * Ability to manage multi-cultural and multi-located teams * High willingness to drive transformation and service improvement * Strong customer / end-user / client service orientation * Strong relationship building and interpersonal skills * Work experience in a related industry setting is a plus * Work experience at an IT service provider is a plus (managerial and/or delivery level) #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. ***This position is located in Little Rock, AR. Relocation assistance and sponsorship is not provided.*** Position Overview We are seeking a skilled and detail-oriented Telecommunications Expense Management Specialist to join our team. This role requires knowledge of telecommunications services with a strong emphasis on asset and expense management. The Specialist will handle various tasks related to accounting, contracts, ordering services, project coordination, and technical administration. This individual will be responsible for managing the payment process for leased carrier circuits and other telecommunication services, resolving invoicing disputes, and generating reports. Key Responsibilities Process payments for leased carrier circuits and telecommunication services (landline and wireless). Resolve issues related to small and large invoicing disputes and generate detailed reports. Verify invoiced amounts prior to payment. Coordinate the ordering of wireline and wireless services with providers. Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc. Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually. Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services. Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation. Issue new telco circuit and wireless orders and manage disconnects. Provide project support for new Wireline & Wireless services and the elimination of these services. Support and troubleshoot wireless services, testing new technologies. Review idle wireless devices charged and manage their billing. Provide field tech/engineering support for identifying and clarifying service outages. Consult business partners to recommend the best services for their needs and respond to their monthly billing requests. Work with organizational owners to review budgeting and O&M cost management. Provide emergency storm support for required wireless, satellite, and other services. Review monthly invoices for anomalies and file disputes with telco vendors. Analyze proposals for contract renewals with various telco vendors. Work with Entergy consultants for periodic billing audits and contract analysis. Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals. Track O&M savings associated with capital project execution. Manage TSPs (Telecommunications Service Priority) for vital circuits. Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites). Generate ad hoc reports as required. Additional Qualifications/Responsibilities Qualifications Knowledge of telecommunications services and offerings, with a focus on meeting business requirements and asset/expense management. Strong accounting, contract management, and project coordination skills. Experience in processing payments and resolving invoicing disputes. Ability to verify invoiced amounts and coordinate service orders effectively. Proficient in maintaining large telecom service inventories and managing associated costs. Strong analytical skills for cost management and contract analysis. Ability to provide emergency support and manage service outages. Experience in dealing with telco vendors and filing disputes. Strong consulting and communications skills to recommend the best services for business partners. Ability to work well in teams and encourage teamwork. Strong situational leadership skills. Ability to work effectively in a matrixed environment. Must be able to build and maintain positive and productive relationships across the enterprise. Minimum Education Requirements: Bachelor's Degree in engineering, business, accounting, finance or relevant equivalent work experience Minimum Experience Required: IT Specialist II: 2+ years of directly relevant experience.

Dillard's is looking for a User Support Specialist. This person will maintain various applications, which entails system administration skills, basic computer knowledge and documenting procedures for end users. The User Support Specialist evaluates a given problem, diagnoses it to find the root cause, and then either solves the problem or involves the relevant business group.Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR Proficiency in the Microsoft Office suite of products (Excel, Word, Access, Power Point) is required. Excellent interpersonal and communication skills, both written and oral, and the ability to interact with all levels of the organization. The ability to work on multiple projects concurrently, both in a team setting and independently. Strong organizational skills Retail store management experience.

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Sr Technical Analyst - Pay Range: $ 95,200 - $ 123,700 Technical Analyst II - Pay Range $ 76,000 - $ 96,900 Technical Analyst I - Pay Range $ 62,500 - $ 76,550 Southwest Power Pool (SPP) is seeking a skilled and self-directed Senior Technical Analyst to play a key role in maintaining and enhancing the systems, applications, models, and data exchanges that support the core functions of SPP's Reliability Coordination, Tariff Administration, Regional Scheduling, Market Operations, Balancing Authority, and Training services. As a Technical Analyst you will: Ensure the accuracy and integrity of SPP's Energy Management System (EMS) and Source Modeling Tools, oversee model development, real-time data exchanges, and system enhancements in alignment with governing standards and internal policies. The ideal candidate is experienced, technically adept, and capable of making informed decisions independently-even under pressure. Key Responsibilities Maintain and enhance SPP's Network, EMS, and Commercial Models, ensuring data accuracy and integrity. Support and improve key applications such as State Estimator, Alarm, RTCA, Load Forecasting, and Outage Scheduler. Coordinate system changes and enhancements, including testing and implementation of vendor software. Ensure compliance with change control procedures and SSAE16 control activities. Manage data exchanges (ICCP) and collaborate with neighboring systems for model consistency. Document methods, investigate system issues, and communicate effectively with internal and external stakeholders. Provide leadership on modeling initiatives, facilitate stakeholder groups, and support budget development. To be successful in the role we're looking for: Bachelor's degree in mathematics, data science, engineering, related field, or equivalent work experience Sr. Technical Analyst (6) years of job-related experience Technical Analyst II - (2) years of job-related experience Technical Analyst I - No experience required Proficient using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) Strong interpersonal and teamwork skills Demonstrated excellent written and verbal communication skills Understanding of and compliance with SPP Policies and Procedures Strong analytical skills Availability for after-hours callout, and for on-call Preferred: Advanced degree in economics, math, engineering or other related field of study. Working knowledge of EMS state-estimator and/or power flow software Working knowledge of the Common Information Model (CIM) or other representations of utility models, Experience with data handling and analysis of large data sets (SQL, SQLite, HABITAT) Hold an active NERC System Operator Certification Electric Utility Industry experience Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type, Location, and Hours: This is a full-time, onsite hybrid position based in Little Rock, Arkansas. The standard workweek is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with extended hours potentially required. Travel Requirement: This position requires minimal travel (approximately 0-5%). SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool. Full job descriptions will be made available to those selected for an interview.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Support critical business applications. Works with application personnel to understand application requirements, troubleshoot application issues, and install upgrades and patches to existing system with or without vendor assistance. . Make recommendations and identify the benefits and issues with enhancements and upgrades. May lead and direct the work of others. A wide degree of creativity and latitude is expected. All duties are to be performed within the guidelines of the Saracen Casino Resort's policies and procedures, Internal Control Standards, and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports all essential business applications. Completes work requests as directed by Applications Support Manager regarding user access security administration of all devices, data network connections and coordinating work with users. Receives and responds to incoming requests / trouble tickets regarding problems with application security and related application equipment. Creates and updates all documentation relating to systems, application equipment, and user locations. Research enhancements to applications, identifying benefits and concerns that could affect the company's current processes and procedures. Makes recommendations as to the timing and implementation plan for the upgrade. Takes the lead in the implementation of an upgrade when required. Ensures that all application equipment is in good working order and functioning properly. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff. Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications. Collaborate with department personnel for IT related issues and present viable solutions. Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently. Participates in the installation, operation, maintenance, inspection, and repair of various systems and related hardware. Performs the same work as team members within the department as needed. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Attends all necessary training meetings. Assists with other projects, as needed. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Train team members on new software. Must participate in an on-call Schedule. Report and escalate to management as needed. Work with IT support personnel, end users and vendors to resolve system issues. Provides input to hardware sizing and specification of system requirements to ensure a high level of performance and reliability. Work in conjunction with IT Operations to ensure complete and through backup, recovery and disaster recovery procedures are in place for critical business applications and systems. Capable of process improvement and planning Participates in disaster recovery testing exercises. Responsible for 24x7 support of mission critical applications On all network problems, must contact a Network Engineer for help. Maintains the highest degree of confidentiality. Leads by setting a positive example to all employees. Must be able to maintain appropriate Gaming License Maintain a consistent, regular attendance record. The above statements describe the general nature and level of work to be performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Other duties may be assigned, and successful candidates will show initiative in finding additional duties for the betterment of the operation. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree or higher in Computer Science, Information Sciences or Business Administration from a four-year college or university; or one to three years related experience and/or training; or an equivalent combination of education and experience. SPECIAL QUALIFICATIONS Must possess superior computer skills and be proficient in software applications currently in use by the company. Must have a minimum of 1 years' experience with business applications in Gaming, Finance, Retail Human Resources and/or Hospitality industry preferred but not required. The ideal candidate should possess a working knowledge of application programming, system architecture, and database design. LANGUAGE SKILLS Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the functions of this job. While performing the duties of this job, the associate will use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The associate may climb or balance; and kneel, crouch, or crawl. The Associate will often walk, stand, sit, bend, stoop, or squat. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Associate will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the Associate may lift, move, or carry more than fifty (50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Associate encounter while performing the functions of this job. The noise level in the work environment is usually moderate. When on the casino floor or other designated areas may encounter tobacco smoke and/or bright flashing lights. Saracen Casino Resort is an equal opportunity employer

Hi, Greetings Hope you are doing great! I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position. Role: Technology Analyst - Java/J2EE Location: Bentonville, AR Duration: Fulltime/Permanent Qualifications Basic · Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. · At least 2 years of experience in Information Technology. Preferred · At least 2 years of experience in JAVA, J2EE, Frameworks (Struts, spring, Hiberate), Webservices, tools, databases (DB2, Informix, MySQL). · At least 1 year of experience in Angular JS · At least 2 year of experience in software development life cycle. · At least 2 years of experience in translating functional/non-functional requirements to system requirements. · Experience and understanding of in Production support and performance engineering. · Ability to work in team environment and client interfacing skills. · Good Analytical skills · Experience and desire to work in a Global delivery environment Qualifications · Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionWe help the world Be Everyday Ready™ Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role :Cyderes is seeking a IT Helpdesk Specialist to provide advanced, in-person IT support at our Kansas City headquarters. This role is ideal for someone with a strong background in Windows and mac OS support, endpoint management, and enterprise collaboration tools, who is ready to take ownership of escalated support, onboarding/offboarding, and operational troubleshooting.You'll work hands-on with technologies including Kandji, Intune, Microsoft 365, FreshService, Meraki, Okta, and Entra ID, ensuring smooth day-to-day operations, secure system access, and an excellent end-user experience. The position also involves network troubleshooting (subnets, VLANs, wireless issues), device patching, and contributing to endpoint hardening and security initiatives.This position reports to the Manager, Corporate IT and requires 4 days in office.Responsibilities: Provide Tier II/III technical support for Windows and mac OS systems. Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance. Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive). Handle tickets and escalations through FreshService, ensuring quality resolution. Manage employee onboarding and offboarding, including account and device provisioning. Troubleshoot Meraki networking issues, including switches, firewalls, and wireless. Support Okta and Entra ID for identity, account management, MFA, and SSO. Perform device patching and updates across managed environments. Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed. Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations. Assist in endpoint hardening and security initiatives. Document troubleshooting steps and contribute to IT knowledge base. Requirements: 3-5 years of IT support experience, including Tier II/III escalations. Strong knowledge of Windows 10/11 and mac OS. Hands-on experience with Kandji and Intune MDM solutions. Proficiency with Microsoft 365 administration. Familiarity with FreshService or other ITSM platforms. Experience supporting Meraki networking. Working knowledge of Okta and Entra ID. Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi. Excellent communication and customer service skills. Preferred Experience: familiarity with compliance standards (SOC2, ISO, PCI). Cyderes i s an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.